Hello dear xda community
I would like to share with you my experience with HTC ONE X.
I've bought it last June through Telenor (mobile provider in Serbia), and a month after yellow dots started appearing on the bottom of the screen. I've took it to the shop where I'd bought it and after two weeks I've got it fixed.
Than, after a while, screen started flickering, took it again to repair center and they had it fixed.
Then yellow dots reappeared, took it again to repair center and they had it fixed again.
Than, in December, I broke my screen and repaired it for 150 euro.
Then, my phone stared to restart with no apparent reason, and was getting into dead loop of restarts and freezing during boot. Got it to service and waited for more than a month to have it repaired. On service report it was written that PBA was replaced, I think it is motherboard.
That, two months after that, my WLAN reception got weaker and I could hear electronic sparks from headset in the phone.
Got it to the repair center and requested to have it replaced, was denied, and had my phone returned to me with fixed WLAN but they claimed that there was no electronic sparks that could be heard or detected.
I've shown this problem to numerous people and everyone could hear it.
Took it again to service, requested replacement, waited for three weeks and received phone without any repairs.
I've also visited unofficial service just to have it checked without opening the phone since it would void my warranty and they informed me that it most likely problem with solder and that mainboard is bad. I've told them that the mainboard was already replaced but they told me that IMEI numbers on contract and in phone are the same and that my mainboard most likely was not replaced at all.
Is IMEI written on new mainboard from old one?
Was this a fraud from official htc repair center?
I'm planning on suing Telenor for selling such a low quality phone but I need info on IMEIs as well
Thanks in advance.
excorcist said:
Hello dear xda community
I would like to share with you my experience with HTC ONE X.
I've bought it last June through Telenor (mobile provider in Serbia), and a month after yellow dots started appearing on the bottom of the screen. I've took it to the shop where I'd bought it and after two weeks I've got it fixed.
Than, after a while, screen started flickering, took it again to repair center and they had it fixed.
Then yellow dots reappeared, took it again to repair center and they had it fixed again.
Than, in December, I broke my screen and repaired it for 150 euro.
Then, my phone stared to restart with no apparent reason, and was getting into dead loop of restarts and freezing during boot. Got it to service and waited for more than a month to have it repaired. On service report it was written that PBA was replaced, I think it is motherboard.
That, two months after that, my WLAN reception got weaker and I could hear electronic sparks from headset in the phone.
Got it to the repair center and requested to have it replaced, was denied, and had my phone returned to me with fixed WLAN but they claimed that there was no electronic sparks that could be heard or detected.
I've shown this problem to numerous people and everyone could hear it.
Took it again to service, requested replacement, waited for three weeks and received phone without any repairs.
I've also visited unofficial service just to have it checked without opening the phone since it would void my warranty and they informed me that it most likely problem with solder and that mainboard is bad. I've told them that the mainboard was already replaced but they told me that IMEI numbers on contract and in phone are the same and that my mainboard most likely was not replaced at all.
Is IMEI written on new mainboard from old one?
Was this a fraud from official htc repair center?
I'm planning on suing Telenor for selling such a low quality phone but I need info on IMEIs as well
Thanks in advance.
Click to expand...
Click to collapse
if your motherboard is changed then the IMEI number should also change if it isnt thn your motherboard isnt replaced its still the old one
ll_r1d0_ll said:
if your motherboard is changed then the IMEI number should also change if it isnt thn your motherboard isnt replaced its still the old one
Click to expand...
Click to collapse
htc support support told me first that there should be new IMEI, but today they told me old IMEI is written to new board, and that is only done that way for HTC ONE X.
I think that they are lying to save their hides.
excorcist said:
htc support support told me first that there should be new IMEI, but today they told me old IMEI is written to new board, and that is only done that way for HTC ONE X.
I think that they are lying to save their hides.
Click to expand...
Click to collapse
i think so because they cant write another board's IMEI to your board's IMEI it isnt possible until they make a new board specially for your mobile :/
ll_r1d0_ll said:
i think so because they cant write another board's IMEI to your board's IMEI it isnt possible until they make a new board specially for your mobile :/
Click to expand...
Click to collapse
thank you ll_r1d0_ll
I was pretty sure about that but I had to check.
Never been so pissed off in my life, I had terrible experience with my phone.
I cannot believe official htc support would lie to me.
excorcist said:
thank you ll_r1d0_ll
I was pretty sure about that but I had to check.
Never been so pissed off in my life, I had terrible experience with my phone.
I cannot believe official htc support would lie to me.
Click to expand...
Click to collapse
your always welcome sue them
do you think I've got some chance to do anything? But this is definitely a fraud
Ouch, HTC are actually well known for lets say "fibbing". They we're caught out replacing the SLCD2 displays out for Generic LCD when sent in for replacement.
Keep your eyes peeled when you send your device to HTC !
Wilks3y said:
Ouch, HTC are actually well known for lets say "fibbing". They we're caught out replacing the SLCD2 displays out for Generic LCD when sent in for replacement.
Keep your eyes peeled when you send your device to HTC !
Click to expand...
Click to collapse
I was not aware that official HTC repair center has a tendency to put bad parts or to lie about repairs. I am truly disappointed with HTC as brand, that is absolutely terrible IMHO
Official HTC repair center can replace imei with s-off....they have the right tools for that and official HTC center isn't putting back bad parts a repair center certificated for HTC phones could do that like it was with me....
Gesendet von meinem HTC One X mit Tapatalk 2
excorcist said:
I was not aware that official HTC repair center has a tendency to put bad parts or to lie about repairs. I am truly disappointed with HTC as brand, that is absolutely terrible IMHO
Click to expand...
Click to collapse
Yeah join the club, that why my next device isn't HTC. Had HTC phones for what, 4 years? No more...
I've had mainboard replaced twice. Always new IMEI. Now I'm fighting for another replacement of mainboard but I have "relocked" status in hboot and it's hard to convince them that my issue was not coused by unlocking bootloader
At least your Hox is getting fixed.. I've sent mine in for service bc of the yellow spots (seems like every single one is getting them) and they sent it back w a new screen but with a small crack in the housing.
After 2 weeks the phone restarted in bootloader with onboard memory fried.. sent it back in for replacement bc housing, motherboard and screen (new screen issues) needed exchanging and I was not willing to accept a fully romanian built htc. They held on to it of 3 weeks (15 days max stated in the contract) then sent it back with no repairs stating that they can't get the parts.
Then they had no new HOX to replace it with so the only solution they found was to storno it and dissolve the contract. This made me lose almost a year of high priced contract payments because of them.
Now I'm signing a new 2 year contract for a note2.. not my first choice but it's the only one I can get for the same price except for the S3 which would be a step down imo and I'm not willing to pay extra because of their incompetence.
This is what working with Orange Romania and HTC is really like so BEWARE
Related
Just wondering if anyone else has had any problems with HTC not honoring their warranty.
My Phone developed a fault a few months ago, where it would get hot and just reboot if it was plugged in. I eventually got round to sending it off and after 2 weeks it came back to the Vodafone shop with a message saying it was not repaired as it had been damaged. So I call the vodafone repair centre for more info and they told me that HTC had indicated that it had been water damaged, this really suprised me as the guys at the Vodafone store had checked the two visible tabs before they sent it out and the guys at Vodafone repair center had also checked for accidental damage before sending it to HTC and found nothing.
Since the phone has come back it is now rebooting all the time not just when charging and HTC won't do a thing the phone has never been in contact with water this is ridiculous the HTC warranty appears to be worth nothing.
HTC can tell if it's been user damaged in most cases, and if so, that doesn't qualify for warranty. Voda has no where near the same tools or understanding of the device. HTC can also call one of the chip manufacturers engineers in to ascertain failures for a second opinion.
------------------------------
- Sent via HTC Desire -
But it hasnt been water damaged, and if it had how could water have got into the internals without passing one of the two external indicators.
I had this exact fault on my phone too. I just called up my provider (Virgin Mobile) and they swapped it, no questions, no inspections, just a direct swap. It's definitely not a water-related issue, the motherboard itself is at fault. You only have to search the issue in Google to find many others with the same problem.
Yep I am aware of this being a very common issue, and it would appear that most other networks are just replacing immediately due to it being such a common fault, not only have Vodafone not done this they are offering me the "REALLY GOOD DEAL" of paying backdated phone insurance of £95 to get a replacement desire, sorry but as this issue is so common and if it was happen again, I dont want to have to pay cough up another chunk of cash, so if I have to pay out I think I should be able to get a different handset.
I'm having the exact problem, and it's specifically HTC AMERICA that is the problem. They are like a rogue nation, not even respecting their corporations own customer legal agreements.
Please see my thread here to read my conversation excerpt with Customer Service and tell me if it sounds anything like the kind of treatment you got. If so, we need to start a list, and I promise you, I am going to swing hard.
I have history. Long story but MacWorld, Wired, others covered it: I organized about 20 nations to pressure Apple back when they had their G4 desktop MDD which made excessive noise to issue replacement power supply units to every owner across the world, for free -- and it was the first time ever in the history of Apple where they issued a product replacement without their being a formal recall. And all of this without one lawyer or lawsuit. I'm just saying....
But it took cooperation, and complete documentation, and there was no way they could win. And I am tired of putting up with this bull**** from HTC AMERICA. They are pond scum who do nothing. HTC China are the brains and design geniuses who built and maintain an amazing company. HTC AMERICA is out to KILL IT.
Get insurance next time.
Meaple said:
Get insurance next time.
Click to expand...
Click to collapse
I did... or thought I did. And made an unfortunate mistake. My last 2 phones I bought insurance through great company called "Square Trade"... Had a warranty problem with -- of all people -- HTC America -- on a 2 week old HTC Hero, and, long story short, Square Trade paid out fully in 48 hours, after a month of hassles with HTC America. (They require you go thru warranty first)
I bought it for the HTC DESIRE, but missed the fine print.... They only cover phones bought in USA... and this was bought from UK vendor... so, even though they accepted the payment, I submitted the proof of purchase, etc, they informed me when I went to try to file insurance claim here "hmm, says you bought this frm UK vendor" "yes i did"
"insurance is void"
So, for that I am technically at fault, but when i went back and checked, it was pretty small print -- and what threw me was, the HTC HERO which was covered by them and paid out by them, was also bought from UK, but it was bought via a USA vendor who imported it... hah hah. So, in any case, it just didn't occur to me that there was a restriction, but i was wrong.
Having said all that, I'm curious:
I always find it odd when people reply as you did. Do you really find that helpful when you are on the receiving end of something equivalent to:
WELL YOU'RE SCREWED THIS TIME, YOU SHOULDA DONE THIS IDIOT.
??
I for one never find it helpful. But, uh, thanks for your typing time.
So the problem is as follows - I have a contract with three mobile (uk) signed about a month ago (several days less) yesterday I spotted the yellow spot on my screen (as I understand faulty glue) so today i went to 3 and they told me I need to contact HTC and they will send me a new one.
So I have contacted HTC no reply yet - but that's fine.
My question is can someone who went through the same process tell me how that goes and how long does it take because I use my phone for work and I really need it so a week of not having phone is not acceptable.
Also are HTC going to be idiots and refuse to replace it because the boot loader is unlocked - I think that in violation with the trade and goods agreement.
Odd that you've not heard from them, they usually arrange to collect the phone when you call them.
They won't replace it, just repair it. Takes about week.
Im also in the UK. I arranged repair over the online chat which was more helpful as it was obviously instant conversation rather than waiting for replies. It took 7 days, Monday to Monday. My repair was the WiFi problem though. My bootloader was (and is still) unlocked. I just restored the stock recovery and ROM and nothing was mentioned of the unlock they just repaired it. I'm not sure what u can do with regards to having no handset. When I had my old HD2 direct from o2 they fixed it directly with their own repair center and provided a temporary phone for me to use. Having this HOX on orange through dial-a-phone they to told me to contact HTC also.
mishooo said:
So the problem is as follows - I have a contract with three mobile (uk) signed about a month ago (several days less) yesterday I spotted the yellow spot on my screen (as I understand faulty glue) so today i went to 3 and they told me I need to contact HTC and they will send me a new one.
So I have contacted HTC no reply yet - but that's fine.
My question is can someone who went through the same process tell me how that goes and how long does it take because I use my phone for work and I really need it so a week of not having phone is not acceptable.
Also are HTC going to be idiots and refuse to replace it because the boot loader is unlocked - I think that in violation with the trade and goods agreement.
Click to expand...
Click to collapse
it's not down to HTC, it's down to 3 to sort your repair out. I've not used 3 but I upgraded with P4U and had to swap 4 Sony Xperia S (yellow spot) all within 28 days each time being told that after 28 days they would have to send it for repair.
seanicca said:
it's not down to HTC, it's down to 3 to sort your repair out. I've not used 3 but I upgraded with P4U and had to swap 4 Sony Xperia S (yellow spot) all within 28 days each time being told that after 28 days they would have to send it for repair.
Click to expand...
Click to collapse
I know - i was a bit surprised as well.
I mean i have my contract with 3 not HTC - true - htc made the device in a bad way but still....
Well anyway thank you all - a week i guess will be fine i have another device its just a bit outdated and I`m having trouble running openvpn and stuff on it
If it's within 28 days of purchase return it to where you bought it and they're obliged to replace it if it's a defective unit.
I had same issue and carphone warehouse were happy to replace it.
Good luck
Sent from my HTC One X using xda premium
mishooo said:
So the problem is as follows - I have a contract with three mobile (uk) signed about a month ago (several days less) yesterday I spotted the yellow spot on my screen (as I understand faulty glue) so today i went to 3 and they told me I need to contact HTC and they will send me a new one.
So I have contacted HTC no reply yet - but that's fine.
My question is can someone who went through the same process tell me how that goes and how long does it take because I use my phone for work and I really need it so a week of not having phone is not acceptable.
Also are HTC going to be idiots and refuse to replace it because the boot loader is unlocked - I think that in violation with the trade and goods agreement.
Click to expand...
Click to collapse
My experience isn't in UK, but my first HOX also got a bright spot on screen. What I did is, I placed in an ELF (Early Life Failure) order as soon as I found the problem in retail store (I signed up the phone online), it took repair department of my carrier (not HTC) 3 days to response and approve my claim. Ultimately, I picked up a new one in retail store, and thats the happy ending of my story.
Just to keep people updated if someone has the same problem.
I spoke with HTC today - and I have to say I`m amazed by the support.
A UPS person is going to come and collect my phone tomorrow so it is quite quick and within 7 days I`ll have new or repaired device. I had to include proof of purchase and a form they send me.
I have been asked if I unlocked the device and they actually apologised to me in case it gets relocked during the repair process - so unlocking it is not a problem.
Well teats for now - I`ll say what happened when it returns
Interestingly, I've never been asked for proof of purchase from HTC, and I've used the repair service four times, including my One X which was collected today.
Funnily enough though, I wouldn't even have it if it wasn't for someone else being asked for its proof of purchase for a repair lol
The repair email says to include proof of purchase, but I think people get away with not doing so. My first repair got replaced with another phone, which was unlocked, then it had to go in for repair and as I included my proof of purchase which states my phone was with 3, HTC flashed 3 firmware onto it, relocking it.
That was just the beginning of my issues though, now after months of problems, HTC finally sent me a retail unit (not from repair centre), but it ended up being defected as well as it was from an old batch...
It never ends. My tip is if you ever deal with HTC sending you a new phone, request it's from the newest batch possible.
Oh yeah, so it does. Never noticed that before (on account of never reading the email)
None of the reps I've spoken to on the phone or chat have mentioned it, so I've never sent one.
And here we go with the update - the device arrived yesterday - I was quite excited since it was actually fast It was send back to me on friday (so 2 days for repair and delivery) and i received in ot monday just because UPS dont deliver on weekends apparently.
Anyway - the first thing I noticed was when charging i can see the light not only from the speaker but from the top of the creen as well - well that was fine with me. But what i have noticed today is that when charging the touch on the screen goes nuts - i just put my finger and it starts thinking i have pressed on random locations with like 100000 fingers.
(BTW anyone had that problem - i presume it is building some kind og charge on the screen due to the charge but have no idea why)
And so here we go again - I contacted the support and they are coming to pick it up again (this time on 13-th of Aug since I`m outside the UK for a week).
I hope they will just replace it this time instead of trying to fix it.
I'm in the UK, I had lots of issues with my senny XE in repair 4 times eventually they gave me a free upgrade to the hox with a nice new 2 year warranty
I'm replying just to give you the direct number in case you don't already have it
01279 206906.
You have to request a replacement they won't just replace it HTC don't repair their own devices apparently so repair centre will just fix anything I had a new screen motherboard and chassis on one repair all because of dust lol
Sent from my HTC One X using xda premium
Finally received my phone after the second repair - for now it seems to be working properly. Hopefully that will be the end of the story
In Australia if you pay A who is on selling a product for B your contract(warranty/consumer law) is with A as they received payment. I purchased my HOX outright and also had a problem with the screen, the seller was giving me the same BS until I set him straight. Received a new HOX the same day.
Just realised the screen is a bit less responsive when charging ..... again ....
is that something normal - I mean if i have to send it again for repairs I`ll be quite pissed - I mean that's like a month of not having a phone overall
Just found a video of htc desire having similar problems - mine is not as bad tho http://www.youtube.com/watch?v=DpDyMykRH9M&feature=youtube_gdata_player
does anyone know if thats actually because of the charger not the phone ?
I feel for you. I had mine die in the first 2 weeks. Took my provider 5 weeks to replace it.
Hello Guys,
after I had issues with my HTC One X (screen flickering and distorted and some times not waking up and not turning on..)
I decided to send it to repair.
The problem is that the phone is not under Warranty. I got it from a friend who got it without warranty from Dubai.
Bottom line, the repair center called today and told me that the motherboard is at fault and needs to be changed..
and they don't know where to get it from and that probably it is very costly and that I should just throw it away !!!!
Any idea if I can send it abroad for repair ? or order online the motherboard ?
We do not have HTC repair center in Lebanon...(middle East).
Any help is welcomed.
Thanks a lot guys !
I think that's an expensive repair. Not meaning to be rude, but why the **** would you get it without warranty?
Sent from my HTC One X
I was fooled.. and thought it was under warranty...
Any idea where I can get that motherboard ?
I am expecting it to be expensive... But I bought for 400Bucks... so I will pay 200 to get it fixed... better than throwing away 400 no ?
Thx
I dont think you can buy just the motherboards. I have never seen the motherboard for sale. I suppose you could buy a smashed one. Id get the phone back from the repair place. Sell it as broken then buy a new phone with warranty.
pierreammoun said:
I was fooled.. and thought it was under warranty...
Any idea where I can get that motherboard ?
I am expecting it to be expensive... But I bought for 400Bucks... so I will pay 200 to get it fixed... better than throwing away 400 no ?
Thx
Click to expand...
Click to collapse
What does this mean without warranty and you thought it has warranty?
From what I gather, the phone should be still in the one year warranty period from htc. As its not a year out.
If you have a proof of purchase this should be enforceable.
If its not unlocked etc. Even then you might have a shot as they already said its a hw problem.
pierreammoun said:
We do not have HTC repair center in Lebanon...(middle East).
Any help is welcomed.
Click to expand...
Click to collapse
PM hamdir. He's in Lebanon and something of an HTC expert. He might be able to direct you.
http://forum.xda-developers.com/member.php?u=1144067
I have an issue with my One X, the G-sensor totally will not respond, I have tried everything short of flashing a new ROM (but I'm still stock due to no S-off)
Now, I've decided to stop putting off sending my phone into repair after having this issue for over 3 weeks.
What I want to know is;
What was your experience with HTC repair?
How long did they take to fix and return your device?
I go on holiday in 22 days, and I very much need the camera on this phone however it's stuck in the wrong rotation, I'm assuming it won't take HTC 22 days to repair the phone?
I have had a good and a terrible repair experience with them. But if you send it in now hopefully the turnaround will be 2 weeks.
So far so good. I called them on Monday, they sent the courier to pick up my device yesterday and on the website it states that my device is being repaired as of 9:58am today. Hopefully the rest goes smoothly, I have heard some real horror stories.
long story short. send my phone in for repairs in the first week of may and was suppose to get my phone back within two weeks.. ended up getting back a month later..so two weeks more on top of the estimated time they told me...but the good news was that ever since i did not have any issues and the phone is a beast.. so even though there was a delay i am happy with the outcome and work they did on the phone
Goku80 said:
long story short. send my phone in for repairs in the first week of may and was suppose to get my phone back within two weeks.. ended up getting back a month later..so two weeks more on top of the estimated time they told me...but the good news was that ever since i did not have any issues and the phone is a beast.. so even though there was a delay i am happy with the outcome and work they did on the phone
Click to expand...
Click to collapse
What country are you in?
Many people in the UK have said they've recieved their device back within two weeks.
Anyway, HTC quoted me a 7 working days turn around time and i'm sending it off tomorrow morning, heres to hoping.
TommUK said:
What country are you in?
Many people in the UK have said they've recieved their device back within two weeks.
Anyway, HTC quoted me a 7 working days turn around time and i'm sending it off tomorrow morning, heres to hoping.
Click to expand...
Click to collapse
UK mate
Sent from my HTC One X using Tapatalk 2
I'm in UK, they sent it to regenersis in huntingdon, firstly for a misaligned front speaker hole (which i sent them a pic of) and dead pixel.
It said repaired etc on the website a few days after they received. Spoke to the htc live chat, and asked what had been done to it. 'The software was reflashed'
It was returned to me a few days later, no different to when i sent it off.
I resent the phone eventually (to same place, regenersis) as it developed the wifi antenna problem as well. The repair tracking website was never updated, and live chat didn't have a clue what was happening with the phone. 2 weeks later the phone turned up at work. Unrepaired again. Zero difference.
I'm currently in the process of arranging a replacement from HTC instead.
lawrence750 said:
I'm in UK, they sent it to regenersis in huntingdon, firstly for a misaligned front speaker hole (which i sent them a pic of) and dead pixel.
It said repaired etc on the website a few days after they received. Spoke to the htc live chat, and asked what had been done to it. 'The software was reflashed'
It was returned to me a few days later, no different to when i sent it off.
I resent the phone eventually (to same place, regenersis) as it developed the wifi antenna problem as well. The repair tracking website was never updated, and live chat didn't have a clue what was happening with the phone. 2 weeks later the phone turned up at work. Unrepaired again. Zero difference.
I'm currently in the process of arranging a replacement from HTC instead.
Click to expand...
Click to collapse
Just for all you UK people, if the device has ANY problems in the 1st six months take it back to the retailer and demand a replacement. You might have to push them but ultimately you will be successful . In the first 6 months the fault is considered to have been there since manufacture, after six months it's a bit different.
The Sales of Goods act covers this for you.
Here's a few links that might help
http://whatconsumer.co.uk/the-sale-of-goods-act/
http://whatconsumer.co.uk/shops-responsibility/
HTc repair center here in the us is suck big time, i'm still waiting on my htc one that i sent for repair since July 5th, finally i got an email from them that they ship it back to me, now its gonna take another 6 days before i receive it, they could at least overnight since they took that long to repair it.. never again
HTC EVO View 4G Repaired
My View stop working just like that: I got some strange pop-ups about apps force closing then I decided
to reboot and that got stuck. Pressing power for a long time didn't help. The charging led no longer
lighted up. Pressing all kinds of button combinations didn't help me. The tablet was dead!
This is a refurbished tablet that I bought off Tech4Less. I had it S-OFFed and rooted.
I called HTC customer support to inquire about the repair policy. I could get a box shipped and send
in the tablet for repair (here in the US). I was told that they would quote me the cost per email and
if declined I would have to pay a $35 fee. Well that to me was worth the try. Pay $35 to learn whether
you have a brick or not. I got the box, shipped the tablet to their repair centre and waited. By the
way the Fedex shipping label came for free. So far no costs and no word from HTC, although customer
service promised to send me email about the repair policy. Also the repair centre never acknowledged
receipt of the tablet. This was a few days before 4th of July. Two weeks later I shopped for a new tablet
and got a great deal on a new 2012 Nexus 7 from Staples.
I had given up on my View. No notice of what was going on with the repair; no repair tracking number.
A few days later I was happily unpacking my new Nexus and showing it off to my wife. She remarked
that the HTC repair probably was a hoax and that my old tablet was lost. I checked my email at that
moment and lo and behold threre was an email from HTC stating that the tablet was repaired and on its
way back to me. It mentioned the serial number and a repair number and I was able to use those to
look up the actual Fedex tracking number on their web site. I couldn't believe it... Every day I checked the
progress and eventually I got the box on my doorstep. Indeed, my good old trusty View was working
again. HTC provided a repair sheet and noted that among other minor replacements, the motheroard was
replaced. Wow! And no bill. Yes, really. Maybe a mistake on their part, but lucky for me.
I am very grateful to HTC and can only hope that others are treated similarly.
im not happy at all, since i bought my htc one in june 2013, its been repaired twice , i was suurprised it was collected and returned within 7 days from my door. This 3rd time its been over 10 days, it was howing as "reapired" in the tracking info, but today its showing back "in repair"...whats going on htc?..apparently hey dont have a repair centre here in the uk its in poland :laugh:
htc service center in chennai
Icare service center is having 4 years old and having more than five year experienced htc reapir persons. If you want htc service center in Chennai certainly contact to icare for best services with warranty at cheap rate.
Contact Us
Icare Service Center
Doshi Gardens,
Shop No -3 ,Basement Floor,
No 174, NSK Salai (Arcot Road),
Vadapalani,
Chennai, Tamilnadu 600026
South India
044 - 4203 5177 , +91-98402 00178
Angry
I live in the UK. I sent my HTC One M8 off to UK on the 11th of May 2015. It is now the 9th of June 2015 still haven't received my phone. On their tracking page it says itshe being packed to be returned. It's been on being packed for 2 days now they are seriously p*ssing me off. I haven't had a phone all this time.
Hi
Bought my HTC in April and was happy with it till 2 weeks ago GPS stopped working completely (seeing satellites but no fix despite trying everything). Phone was in original software no unlock made to it.
Send it to HTC service in UK and got message from them with picture that my screen i broken and is not under warranty??? I send them good condition phone (a part of GPS) and now they said its smashed. I have picture of my phone before delivery in good condition but they say is not a proof. Waiting for response from HTC
Sad user
Pedro
panoramixus said:
Hi
Bought my HTC in April and was happy with it till 2 weeks ago GPS stopped working completely (seeing satellites but no fix despite trying everything). Phone was in original software no unlock made to it.
Send it to HTC service in UK and got message from them with picture that my screen i broken and is not under warranty??? I send them good condition phone (a part of GPS) and now they said its smashed. I have picture of my phone before delivery in good condition but they say is not a proof. Waiting for response from HTC
Sad user
Pedro
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Where did you buy this phone? It's very well possible (although should not be the case) that your phone got cracked during transport..... If that's the case then somehow it is not their fault... but this is a ****ty situation to be in to be honest.
what method of shipping did you use to send it to htc? was it their ups service? or did send it yourself?
at this point if htc don't back down i'd look to the shipping company for compensation - just hope it was insured transit
They did not come to pick it up theirself?
In Belgium they insist that they do the packaging themself. You just sign a paper that it is not damaged (if i remember correctly 5 aspects).
Anyway this is not the first time I hear you story. If you google it, then it has happened a lot.
Hope you get a new phone man
Update
They send UPS courier to pick up phone (was double wrapped in bubble foil and bubble envelope) HTC after I phoned them confirm that package arrive non damage but phone it self smashed!!!! so they raised complaint against UPS will see what gonna happened.
Cheers for support
Pedro