Hi all,
I had the battery bug where it kept thinking it was charging, so I got Vodafone to replace the handset, and the handset they gave me as a replacement had an unlocked bootloader!!
I was looking to keep the phone stock, and not actually bother playing about with it too much (I'll save that for my Galaxy S III).
Has anyone else experience anything similar to this before??
I also sent my Verizon Galaxy Nexus back to Samsung for repair, which they didn't do anything to other than flash an update, but I did get it back with an unlocked bootloader as well.
Sent from my Galaxy Nexus using XDA
When I sent mine back they replaced the power button but my phone thinks it's charging when it isn't. Going to get it replaced when a off my holidays.
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If you use a thin knife, put it in the port under the pin and very gently push down on the knife (so it pushes the pin up, only buy a fraction of a millimeter ) it should sort it out, I found somewhere someone suggested this and it worked for me. I'm not responsible if you break it of course
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Related
I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.
imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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Click to collapse
I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
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imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
Click to expand...
Click to collapse
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
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Click to collapse
Holy crap.... 14 replacements? Why did you go through so many?
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I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
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Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
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Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
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Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
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Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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Click to collapse
i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
Sent from my Galaxy Nexus using Tapatalk 2[/QUOTE]
Sent from my Galaxy Nexus using Tapatalk 2
Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
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Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
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when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
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Click to collapse
You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
Sent from my Nexus 7 using xda premium
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
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Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
I've had three phones out at once before so I guess so
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Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
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90% of warranty exchanges are garbage.
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
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subxero123 said:
Alright guys my nexus is messed up
The USB port got pushed in :/ the USB is loose as hell
Will warranty cover this?
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From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
kyokeun1234 said:
From what I know, warranty covers only defected hardwares. Only if the phone has a problem but you didn't caused it.
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Click to collapse
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
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What if I've had problems with my speaker cutting out mid calls since I got? The phone has been dropped once and has a couple dings but its been doing that since I got it and the drip had nothing to do with it. Will Verizon still give me a replacement without charging me?
Sent from my Galaxy Nexus using Tapatalk 2
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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netscorer said:
USB port issues are considered hardware and covered under warranty unless showing clear signs of abuse. If you have lose port and can no longer charge or need to wiggle to make connection, send your phone in for service. Don't forget to flash stock JB and unroot and relock your phone. All can be accomplished within 10 minutes with root toolkit available in the Android development section as a stickie
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
monkeypaws said:
Ugh just realized mine has issues with the USB port. I only charges when the USB cord is pushed up ever so slightly. What's the turn around time for warranty repairs?
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Click to expand...
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i called samsung, they said 2 weeks
and i have the exact same issue as u
If I were you I would send it. Better try something than nothing at all
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subxero123 said:
im stock anyway, fully stock
so should i just send it in?
i dont wanna send it in and then they say, oh we dont cover this
so i wasted all that time returning for nothing
i called samsung, they said 2 weeks
and i have the exact same issue as u
Click to expand...
Click to collapse
End up being around three with shipping. I got my shipping notice today. Cannot wait to get it back!
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I was swapping out my Sim card and one of the pins broke off. Has anyone had any experience sending their phone in for warranty work thru Samsung? How good/bad was your experience and how long were you without your phone? Thanks in advance!
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They were decent in my opinion, but you better get a loaner phone, because they take forever to fix it, then send it back.
Swyped on my Galaxy Nexus running AOKP with Franco Kernel
And don't be surprised if they want to charge you, especially since you kind of broke it...
They tried to charge me for a DOA pixel on the screen....
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Ya, that's the kind of replies I figured. Thanks for the info.
How in the world did Samsung figure it was your fault for a dead pixel.....morons!
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The....guy I talked to suggested a factory reset to fix the pixel, it's really frustrating. And then you explain to them that a dead pixel is hardware related and permanent, and a factory reset couldn't be further from a solution, but they brush it off in that "hey, I work for Samsung, I know everything, now go do that factory reset" sort of tone. Maybe it was just him, but probably not...
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Hey guys...my phone broke and somehow Verizon sent me a PB Galaxy S3 somehow for my replacement device....they didn't tell me they were sending it and my phone still shows on my account as the Galaxy Nexus. Does anyone know if I can keep this phone or will I get some kind of call from VZ about this? If I can keep it, what's the best and cheapest way to get a battery and back cover for it? Thanks!
corz123 said:
Hey guys...my phone broke and somehow Verizon sent me a PB Galaxy S3 somehow for my replacement device....they didn't tell me they were sending it and my phone still shows on my account as the Galaxy Nexus. Does anyone know if I can keep this phone or will I get some kind of call from VZ about this? If I can keep it, what's the best and cheapest way to get a battery and back cover for it? Thanks!
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I believe since the Galaxy Nexus has reached its end of life, Verizon is now replacing the Nexus with GS3's. It's odd they didnt include the back and battery, however. I would call them and they should provide this for free.
Call them. They have mistakenly sent me replacement phones twice without the covers and batteries. They are free.
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Gave VZ a call and got it taken care of. Thanks guys! That also means my new home is the GS3 forum. Farewall !
What did you do to get the replacement. My phone is on its last limbs. I have a third party warranty..
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corz123 said:
Gave VZ a call and got it taken care of. Thanks guys! That also means my new home is the GS3 forum. Farewall !
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Click to collapse
Nice!!! That's a great device. Enjoy it. What a great way to get a gs3 with out paying full price or a new contract. Congrats.
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schaffee said:
What did you do to get the replacement. My phone is on its last limbs. I have a third party warranty..
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I didn't do anything. My phone died somehow after being on the charger. I didn't ask for an alternate (which I have done in the past but not in this case) and boom 2 days later...GS3 shows up much to my surprise.
By the way. Does anyone know what I can do with the spare batteries? I got like a whole stack of unused ones that somehow were sent to me....like 2 normal ones...2 extended one..and 2 back covers....
corz123 said:
By the way. Does anyone know what I can do with the spare batteries? I got like a whole stack of unused ones that somehow were sent to me....like 2 normal ones...2 extended one..and 2 back covers....
Click to expand...
Click to collapse
Craiglist or eBay.
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My galaxy note 2 died. I live in finland and the phone is an international one so, the place i sent it for warranty refused to fix it saying they have no parts. I thought it could be brought back to life without any neccessity 2 change much.
So my question anyone able to tinker with the phone and been able 2 bring it back at least to power up......
Should i heat it, boil it, or measure something with a multimeter..................
The phone just flashes a red light on the led light at the top.
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Sent from my GT-N8000 using xda app-developers app
It's an sds issue. Nothing can be done except changing the motherboard.
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mngarogore said:
My galaxy note 2 died. I live in finland and the phone is an international one so, the place i sent it for warranty refused to fix it saying they have no parts. I thought it could be brought back to life without any neccessity 2 change much.
So my question anyone able to tinker with the phone and been able 2 bring it back at least to power up......
Should i heat it, boil it, or measure something with a multimeter..................
The phone just flashes a red light on the led light at the top.
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Sent from my GT-N8000 using xda app-developers app
Click to expand...
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I don't know the customer rights in your country. But I don't think they have rights to refuse fixing your device due to lack of spare parts. Sounds ridiculous. In worst case they have to pay your money back.
I suggest you to contact Samsung directly.
Finland is part of the EU, therefore EU regulations on warranties apply. They are legally required to fix your device, at no cost to you. Not having parts is neither your problem, or relevant.
you can vote here for SDS issue
I hear u OP. I'm facing the same issue now, being kicked back and forth between Samsung USA and Samsung UK (if I should actually use SamUK for repair, im not sure)... I am kind of desperate at this point as I feel like going nowhere to fix this damn phone. I'm gonna fix it and just get rid of it. I officially hate it now.
If I understood you correctly, you imported the phone from outside the Finland? Where was the origin of sales ?