Develop Bugs

Sent my Nexus to Samsung :(

So out of nowhere this weekend my nexus's power button was wacky and only working 70% of the times i pressed it. I sent it out to samsung with an RMA number today, and am using my girl's old droid pro for the time being.
Do you get a new phone with an RMA? How long does it typically take? Is it possible theyll say its not broken you just have to start pressing it harder?
Thanks guys.
Sent from my DROID Pro using Tapatalk 2

You'll get a refurb.

martonikaj said:
You'll get a refurb.
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Ughhhhh are you sure? Is it at least in perfect shape? I sent mine back flawless, I didnt even bother taking my screen protector off.
Also another question, when I subbed the droid pro i obviously have 3g data and not 4g for now. I still have unlimited data on my line, so when i get the nexus back will i be back on unl data? Thanks again in adv.
Sent from my DROID Pro using Tapatalk 2

al2x said:
Ughhhhh are you sure? Is it at least in perfect shape? I sent mine back flawless, I didnt even bother taking my screen protector off.
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They're supposed to be "like new", but they are definitely not new.
Also another question, when I subbed the droid pro i obviously have 3g data and not 4g for now. I still have unlimited data on my line, so when i get the nexus back will i be back on unl data? Thanks again in adv.
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Shouldn't change.

I can never be bothered dealing with warranty's, I just fix it myself. Cheaper and quicker.

MistaBishi said:
I can never be bothered dealing with warranty's, I just fix it myself. Cheaper and quicker.
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I never bother with extended warranties... but if a product fails during the manuf. Warranty period, im having them replace it
Sent from my DROID Pro using Tapatalk 2

If you have Verizon/Sprint go into the store and ask for one next time. Guaranteed new in box.
Sent from my Galaxy Nexus using XDA

Smokeey said:
If you have Verizon/Sprint go into the store and ask for one next time. Guaranteed new in box.
Sent from my Galaxy Nexus using XDA
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Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.

martonikaj said:
Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
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+1
10char

martonikaj said:
Uhh no lol. Not at all guaranteed. They'll hand you a refurb too.
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I've been handed brand new Droid Incredible's still in box. As long as the phone isn't EOL they will probably give you a new one in store.
Sent from my Galaxy Nexus using XDA

Smokeey said:
I've been handed brand new Droid Incredible's still in box. As long as the phone isn't EOL they will probably give you a new one in store.
Sent from my Galaxy Nexus using XDA
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The policy for all of these carriers is to hand you a refurb first.

Good luck, they're idiots. I had to send my Charge to them three times.
Sent from my Galaxy Nexus using Tapatalk 2

rudolphe said:
Good luck, they're idiots. I had to send my Charge to them three times.
Sent from my Galaxy Nexus using Tapatalk 2
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Did you get a brand new one after? They told me if you send it in a 3rd time then they will send you a new device.

RedBlueGreen said:
Did you get a brand new one after? They told me if you send it in a 3rd time then they will send you a new device.
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I never thought about that! It would fall under the lemon law I assume
Sent from my DROID Pro using Tapatalk 2

Verizon warranty experience

I changed this into a my progress thread. I have verizon and insurance.
I tested everything on the phone over a 24hr period. And here is progress.
Still using phone 2 as of now.
Phone 1 - random reboots.
Phone 2 - proximity sensor failure, vertical banding
Phone 3 - 2-3 screen purple, loses full signal and data then comes back. Few times a day. Basically like a ping out. Timeout. Whatever.
Phone 4 - coming tomorrow 8-15 maybe this one will be good!
Phone four is good so far! No data drops. Good screen. Korean model.

imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I have had 3 replacements. All looked new! No scratches just a little dust hahah. Had to send two back due to weak signal and loss of data. My third one works fine!
Sent from my Galaxy Nexus using xda app-developers app

imablackhat said:
okay so i have verizon, i went back stock to warranty my phone locked it back up and everything, called verizon and they are sending a refurb to my house overnight.
question is, i'm ocd about my phones, they say its a refurb and they don't know if its been used and has gone over a 100 point inspection. but has the screen ever been touched and such? scratched etc.??
im sending back because i have issues with proximity sensor in the phone and defect screen.
this is going to be my third replacement, my second however i did within the 14 days of buying the phone so they gave me a new one off the shelf.
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I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
Sent from my Galaxy Nexus using Tapatalk 2

Gahh Its Lee said:
I've had 14 replacements. I've had only one that didn't look brand new and that was due to the protectors shifting when it shipped. They are pristine when you get them.
Sent from my Galaxy Nexus using Tapatalk 2
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Holy crap.... 14 replacements? Why did you go through so many?
Sent from my Galaxy Nexus using Tapatalk 2

I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app

Every time I get a refurbished from them it all ways has the plastic on the screen and plastic around the edges
Sent from my Galaxy Nexus using xda app-developers app

Smokeey said:
I got my phone replaced once for screen ghosting. I'm almost certain this "refurb" is BRAND NEW. They even re-apply the oliophobic coat. I'm very pleased with Verizons return department and I'm pretty sure the lemons people got weren't verizons fault.
Sent from my Galaxy Nexus using xda app-developers app
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whats this coat your talking about?
my first replacement was within the 14 day period, my phone was randomly rebooting every day.
this is going to be my third nexus, this time proximity sensor doesn't function even after recalibration and such.
i'm just worried that i'm going to get a phone worse off then my current. since there are so many bad ones out there, and i've heard of horror stories of refurb nexus's on youtube and such.

I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...

You would think that however there are tons of people who go through more then four replacements trying to get a good one from Verizon. There are videos of un boxing and having issues from first power on.
Sent from my Galaxy Nexus using Tapatalk 2

Foxy Roxy said:
Holt crap.... 14 replacements? Why did you go through so many?
Sent from my Galaxy Nexus using Tapatalk 2
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Everything from defective screens to a totally borked antenna. Got one scratched to hell too.
Adamallica said:
I would trust a refurb from Verizon over a new unit. They're all tested thoroughly and any parts replaced are new...
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i honestly don't believe this being I was sent a refurb that had a trashed antenna and couldn't ever receive signal.
Sent from my Galaxy Nexus using Tapatalk 2[/QUOTE]
Sent from my Galaxy Nexus using Tapatalk 2

Got my first replacement today everything is working as intended so far.
Edit. Only thing I can find is sometimes radio timeout. I'm on jelly bean. And it'll say full service and 4G or whatever and then ill try to do something with Internet and ill lose service completely timeout and it'll reconnect.
Is this normal? Gonna test it for another day before I return.
Sent from my Galaxy Nexus using Tapatalk 2

Got a gnex coming overnight from vzw to replace my gf's gnex with a faulty charger port
Sent from my Nexus 7 using xda premium

when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?

Philosophre said:
when one reports to Verizon about a fault in the phone and they send you a refurb/recertified phone, do I send them my current phone first or I can just sit on it and ask for a replacement and just walk to a verizon store and return there?
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You have 5 days or so to ship the faulty phone back upon receiving your new phone. They pay for the shipping both ways. If it is faulty just tell them you have already wiped data etc....battery pull blah blah blah so they don't make u do it and you aren't tied up on the phone. So glad I pay the $6.99 for TEC from asurion on both my lines. This process the few times I have had to do it is relatively painless.
Sent from my Nexus 7 using xda premium

Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2

imablackhat said:
Just delt with them again on the phone. The woman said I can mail it back tomorrow morning and they will mail the next one out before they receive the old return as in they are going to mail the next one tomorrow as well. Is this true or is she bs.?
Sent from my Galaxy Nexus using Tapatalk 2
Sent from my Galaxy Nexus using Tapatalk 2
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I've had three phones out at once before so I guess so
Sent from my Galaxy Nexus using Tapatalk 2

Next one comes in tomorrow! Woman on the phone said she flagged my number to make sure they do a good inspection since it's my fourth one. Haha okay lady.
Sent from my Galaxy Nexus using Tapatalk 2

90% of warranty exchanges are garbage.

VZW replacements are crap...should I switch to the Galaxy S3? UPDATE: VICTORY! BOOYA!

Long story short I have had three replacements and they have all been crap. They offered to send me a different phone, but I turned them down and said I would just send my phone to Samsung for repair, but I don't really want to do that anymore. So o have been thinking about calling them and getting it replaced with the Galaxy S3.
The only thing I am afraid of though is that they are going to tell me I can't get the S3 because it is more expensive than the nexus... I know I can fight the fact the specs on the RAZR are inferior to the Nexus, but how do I fight the specs on the Reazound if they try to offer that to me?
Sent from my Galaxy Nexus using xda app-developers app
UPDATE: After talking to multiple customer service reps, they told me the only thing that they could do for me was update me to the DROID RAZR...I told them that that is not a "comparable device" and all of the multiple service reps still wouldnt budge. They even went as far as to tell me that their system WILL NOT allow them to upgrade me to the Galaxy S3. Anyway, so I was fed up with the customer service B.S. and so I emailed their executive office. After about two days, I received an email from them asking for the account info and some contact info. They told me that under normal circumstances they wouldnt do this, but she told me the issue I was complaining about with my Galaxy Nexus was a know issue, but at the moment, they dont have a fix for it. She also told me that the customer service people were lying. That the system will let them do it, but it is just a little more difficult. The only thing that I am kind of knit picky about is that theyre sending me the blue one, because they dont have any white ones left, but its whatevs...at least I am getting a free phone and I won.

A couple people here and at Rootz have stated that after speaking with supervisors and pushing the specs that they have been offered CLNR S3's but I have had no such luck...The Razor Maxx was the end of the line

That's ridiculous... the RAZR Maxx has an older chipset and a smaller lower resolution screen
Sent from my Galaxy Nexus using xda app-developers app

Gf will be going on her third gnex vzw replacement due to dropping signal losing data while mine is strong 4g. The third should be here tomorrow. If it doesn't work I'm pushing for an S3 and she wants my nexus and I'll take the s3 now that the bl's are unlocked.
They noted my account to state this is the last gnex they will send and after that they will try to negotiate a different phone. Helped that the current problem phone dropped data while I was on the phone with tech and they saw it happen. Also helps they screwed up on their end and sent a regular RAZR as a replacement the first time.
Think I may have a shot at getting one.
Sent from my Nexus 7 using xda premium

Tell them you need at least your current screen resolution/size and you use NFC daily. Only 1 phone on Verizon fits that criteria.
Sent from my Galaxy Nexus using Tapatalk 2

lrs421 said:
Tell them you need at least your current screen resolution/size and you use NFC daily. Only 1 phone on Verizon fits that criteria.
Sent from my Galaxy Nexus using Tapatalk 2
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True story. Good advice. Thanks.
Sent from my Nexus 7 using xda premium

lrs421 said:
Tell them you need at least your current screen resolution/size and you use NFC daily. Only 1 phone on Verizon fits that criteria.
Sent from my Galaxy Nexus using Tapatalk 2
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Thanks I forgot about NFC
Sent from my Galaxy Nexus using xda app-developers app

I tried and tried...even argued specs and the fact that the other phones dont have NFC...they wouldnt budge.

Asurion

I'm sure it has been discussed before but I can't find the answer to my question... has anyone been able to get a gnex replaced through asurion? I lost mine snowboarding and it seems impossible to get it replaced. They won't even give me an idea if they can replace it. My question is what will they replace it with if not a nexus. I have T-Mobile BTW thanks
Sent from my HTC Sensation 4G using xda app-developers app

I doubt you'll get a nexus. Most probably they'll give you the last t-mobile phone you used with that line. I assume it was a sensation because of your signature. The Galaxy Nexus is not supported nor endorsed by T-mobile in any way, they never sold it so they don't have a reason to even give you general help with it.
If they do replace it, be happy with whatever phone you can convince them to give you. Just keep on trying till they give you the best they can. Trust me I worked as a cell phone seller for Verizon, ATT aand T-mobile. And I had asurion myself.

laker666 said:
I'm sure it has been discussed before but I can't find the answer to my question... has anyone been able to get a gnex replaced through asurion? I lost mine snowboarding and it seems impossible to get it replaced. They won't even give me an idea if they can replace it. My question is what will they replace it with if not a nexus. I have T-Mobile BTW thanks
Sent from my HTC Sensation 4G using xda app-developers app
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You'll get a phone with " like" capabilities which would probably be a GS2 or a blaze. Though on T-Mobile 99% of their early dual core phones ran an s3 snapdragon so it's kind of a wash
Sent from my Galaxy Nexus using Tapatalk 2

gs2 is a decent phone, let us know what happens
Sent from my Galaxy Nexus using xda premium

Sorry, but I don't understand. You lost it, have insurance and trying to get a new one?
sent from my Google Galaxy Nexus

bk201doesntexist said:
Sorry, but I don't understand. You lost it, have insurance and trying to get a new one?
sent from my Google Galaxy Nexus
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Uh yeah
Sent from my HTC Sensation 4G using xda app-developers app

Discontinued Verizon Nexus what now?

So Verizon discontinued the Nexus today, and I was wondering what I would get if my phone was replaced by insurance through Verizon?

They might still have refurbished ones but ones those are dome they will offer u a different phone. No idea what.
Sent from my Galaxy Nexus using xda premium

Well, I need $60 till I can buy a Nexus 4. Should have one in a couple weeks.
Sent from my Galaxy Nexus using xda app-developers app

Smokeey said:
Well, I need $60 till I can buy a Nexus 4. Should have one in a couple weeks.
Sent from my Galaxy Nexus using xda app-developers app
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If they ever come back in stock for longer than an hour.
Since Verizon kick the gnex out, I wonder if Verizon is going to sweep your 4.2.1 update under the rug and act like they forgot about it.
Sent from my Galaxy Nexus using xda app-developers app

Esteway.619 said:
They might still have refurbished ones but ones those are dome they will offer u a different phone. No idea what.
Sent from my Galaxy Nexus using xda premium
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Heh, NOW you can REALLY forget about that android 4.2.x update for your GNEX....

That's what I was thinking too. Or we may not see for ungodly amount of time.

Doctor Dedroid said:
Heh, NOW you can REALLY forget about that android 4.2.x update for your GNEX....
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I really don't care if Verizon release it or not. Ive had 4.2.1 since it came out. I don't care if its not official or not. Lol.
Sent from my Galaxy Nexus using xda premium

Esteway.619 said:
I really don't care if Verizon release it or not. Ive had 4.2.1 since it came out. I don't care if its not official or not. Lol.
Sent from my Galaxy Nexus using xda premium
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exactly, it's not like verizons going to bring anything groundbreaking out with the official 4.2.1 release, so really, who cares? i feel bad for the people who aren't into messing with their gnexs being stuck on 4.1.1 because verizons being a bunch of douches. as far as i'm concerned, i'm keeping this phone till it dies, and i might even buy another gnex after this one, as long as development is still rolling with it.

About two weeks ago I got mine replaced by verizon due to my phone having charging issues. I went into the store, didn't call before hand.
I had flashed back to stock before i went in. Told the girl there that it wasnt charging right and i have multiple batteries and they all do the same. she went to look up on some database if others were reporting similar issues (there were none). after giving her my phone number and 5 minutes later she said a replacement is on the way and to mail my old one back in the same box (shipping was paid for)
I was very pleased by how quick and painless it all was. She never touched or looked at my phone at all and asked hardly any questions. my phone also had a chip in the screen (about 2 cm at the bottom right, no cracks though)
the replacement phone had a sticker saying "like new" replacement but it was absolutely pristine. absolutely 100% perfect cosmetically and works great as ever (screen colors seemed better than my original one imo).

As with my luck with CNL devices, I've had nothing but problems with them from Verizon,GNex included. Hope you got a good one.