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When you break you glass screen for the evo and have t.s.p. insurance, I think its called that .. thought it was 35 $ to fix.Sprint telling me 100$
Thanks,
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Sprint doesn't fix the broken screens for $35 anymore. They did that for a month or two and then stopped. $100 is your deductible to get your phone replaced via Asurion (the company that insures your phone).
rugedraw said:
Sprint doesn't fix the broken screens for $35 anymore. They did that for a month or two and then stopped. $100 is your deductible to get your phone replaced via Asurion (the company that insures your phone).
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Click to collapse
IF you have insurance on the phone.
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Thank..my luck its a 100,could be worse i guese if I didn't have insurance at all..
Thanks again
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H-Man 38 said:
Thank..my luck its a 100,could be worse i guese if I didn't have insurance at all..
Thanks again
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Click to collapse
Its cheaper if you don't use insurance, but you gotta buy the parts and install them yourself. So it's a double-edged sword.
Sent from my Evo 4G using Tapatalk
If I ever drop my phone I will get replacement for phone not screen only. Reason - had situation in past when dropped phone and board get damaged after which phone start having reception issues. Does anyone think about possibility that something else may be damaged too and you wont know until you pay those $100 for screen? But again that's just me.
I had my phone fixed (broken glass) by a sprint store, no insurance, for $35 on April 5th.
$100 just for a screen? That's nuts. That's the amount I payed for my phone when it was on sale.
Screens can still be repaired for $35 if you do not have insurance, but it is a ONE TIME COURTESY. We only do it for customers we know absolutely need their phone and do not have time to wait on one backordered from Asurion.
Sunsparc said:
Screens can still be repaired for $35 if you do not have insurance, but it is a ONE TIME COURTESY. We only do it for customers we know absolutely need their phone and do not have time to wait on one backordered from Asurion.
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Click to collapse
Really? The repair center I went to when this happened under 2 months ago straight up that they couldn't touch or even look at a phone that had any signs of physical damage.
Technically if the evo has less than 2 cracks that are less than 2" we can fix or replace for the $35 (free if you have TEP)
The screen is done.cracks everywhere..thanks for all the info..
Phone was old and worn anyway with power button crack light leaking out from the side of it..
Other Evo here in three days upgrade in January, can't wait for new Evo 3d..
Sent from my PC36100 using XDA App
I got my digitizer replaced today for free.....I do have t.e.p. They didn't mess with it being rooted either, but he did look at the honeycomb boot screen weird!
Sent from my PC36100 using XDA App
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
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Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
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Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
Click to expand...
Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.
So my phones power button has always been squeaky and occasionally sticks, my first one didn't, but i had to replace it due to manufacturer flaw, So would my warranty be from my original purchase date or replacement date?
ReapersDeath said:
So my phones power button has always been squeaky and occasionally sticks, my first one didn't, but i had to replace it due to manufacturer flaw, So would my warranty be from my original purchase date or replacement date?
Click to expand...
Click to collapse
How was it replaced?
If it was replaced by Samsung, the replacement device will carry thier manufacturers warranty.
If it was replaced by Sprint, then theres a good chance it was a refurb and it carrys a 90 day warranty.
If it was replaced by Sprint, and it was new in the box that should carry 1 year manufacturers but from the time of the original activation.
If it was replaced by Asurion, then it was a refurb and comes with a 90 day warranty.
All these are my best guesses. Someone else will know more for sure but it would help to know how you went about replacing the first device as that could help us determine the best answer for you..
It was a replacement from my original. Within the 14 swap period. Does the 14 day swap extend from your replacement day or original day you upgraded?
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ReapersDeath said:
It was a replacement from my original. Within the 14 swap period. Does the 14 day swap extend from your replacement day or original day you upgraded?
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
It does not extend the date. It should still be from the time of purchase as it was replaced with a new device in your 14 day period.
Crap... Samsung said to ask sprint what to do about the power button sticking
Sent from my SPH-L710 using xda app-developers app
if ure having that issue and ure passed ure 14 day they should still be able to replace it again just drop by a sprint store and explain ure problems, they should take care of u right there and then since its a defect. just remember to unroot and restore everything back to its original state and make sure u triangle that sucker so it removes any count reflash number.
$35 convenience fee. Wtf
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ReapersDeath said:
$35 convenience fee. Wtf
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Click to collapse
ROFL whats the convenience fee for?
The 35 dollar fee is if you do not have equipment protection and they handle the warranty issue in house.
Basically Sprint is working with Samsung to assist you the customer in a timely manner.
Technically you need to go to Samsung, the manufacturer to get the manufacturers warranty. Sprint is just the carrier who provides the services on the device.
But sprint will help with warranty devices. The 35 bucks is the convince fee you have to pay so you are not stuck with out a phone while you ship it to Samsung and wait for them to fix it and send it back.
I think its worth it personally. But thats just me..
It seems cheaper then buying the screen on your own, but this will void your warranty that what's the rep told me....
They said them replacing the screen will void your warranty?
Also, yeah that seems pretty cheap. I can't personally find the screen assembly online for cheaper than that.
Auridran said:
They said them replacing the screen will void your warranty?
Also, yeah that seems pretty cheap. I can't personally find the screen assembly online for cheaper than that.
Click to expand...
Click to collapse
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
Be careful to now allow the technician to scratch or dent any part of your phone. Just a heads up if you are planning to swap displays.
joebob23 said:
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
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Click to collapse
joebob23 said:
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
Click to expand...
Click to collapse
I sent my phone in for a screen repair and it cost me the same but my warranty went back to normal since I got it repaired by them.
Its cheap because you'll be dropping your warantty to pervent any future repairs. Therefore saving them $.
Sent from my SGH-T889 using xda premium
JOSE89178 said:
Its cheap because you'll be dropping your warantty to pervent any future repairs. Therefore saving them $.
Sent from my SGH-T889 using xda premium
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Click to collapse
I don't understand your logic. They WANT your phone to have problems so that they can charge you additional fees for repairs, why would they prevent future repairs? What is the point for them to save money? They WANT money. That is why they are doing the business!!
FWIW the screen & front glass module are separate from the chassis, unlike the S3. I was really happy to find that out Unfortunately, the glass and screen are fused together though.
Seeing the S3 screen removal videos it gets pretty ugly with those.
Same thing happened to me but i was told since i have insurance to just file a claim with asurion and they would cover it for 130. Tmo wouldnt do it cause i couldnt get the stupid binary count back down to 0 even though i used triangle away app. I did read that sometimes it knows it down, sometimes it stays at 1, and sometimes it doesnt work at all. So i tried and it didnt work. But asurion wont care if youre rooted or not. Same price. $130 if you have them as your insurance.
graveghoul said:
Same thing happened to me but i was told since i have insurance to just file a claim with asurion and they would cover it for 130. Tmo wouldnt do it cause i couldnt get the stupid binary count back down to 0 even though i used triangle away app. I did read that sometimes it knows it down, sometimes it stays at 1, and sometimes it doesnt work at all. So i tried and it didnt work. But asurion wont care if youre rooted or not. Same price. $130 if you have them as your insurance.
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Click to collapse
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
yellowman82 said:
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Tmobile and Sprint have different deductible amount even though they both use asurion. Also Tmobile is $7.99 a month last I checked but sprint went up to like $11 when I left them last year.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
yellowman82 said:
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
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Click to collapse
Different carriers have different deductibles... Tmos insurance is through asurion.. If you have tmo you have asurion... You can call them directly if you don't want to deal with tmo
Sent from my SGH-T889 using Tapatalk 2
Just got a letter in the mail from T-Mo. Insurance is going up to $11 (or $12?)/month with a $175 deductible beginning March for the Note 2. I'm dropping the insurance. Ain't worth it.
I'm dropping insurance around May/June that way if something happens to my device I'll just buy a new device altogether. I personally believe more people would use insurance of all types if the premiums weren't so high AND you got back at least half your money per year if you don't file a claim only seems fair
Sent from my SGH-T889 using Tapatalk 2
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
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Click to collapse
They should send you the new phone first. And then your supposed to ship the old one back to them.
Sent from my Galaxy Nexus using xda premium
If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
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You have to send the phone back or they'll charge you for it..
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---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
Click to expand...
Click to collapse
That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
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I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
I think they charge it to your cell phone bill if you don't send it back
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I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.
jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
Click to expand...
Click to collapse
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
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Hence the reason deductubles are increasing
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Thanks for committing fraud you guys. You rock!
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
Sent from my SGH-T999 using Tapatalk 2
Click to expand...
Click to collapse
Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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Click to collapse
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