Develop Bugs

Getting EVO replaced?

I bought a used EVO off eBay works fine but I was just wondering if it gets lost or damaged or anything, will Sprint replace it? Don't know if I have insurance.
Sent from my PC36100 using XDA Premium App

If you have insurance, any phone you have connected to your number automatically is covered. lets say If you bought a used evo and it was all messed up but you were able to activate it on your line, then you can walk right into sprint for repair.

I was just wondering if it gets lost or damaged or anything, will Sprint replace it?
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Sprint doesn't handle insurance, that's done through Asurion.
Don't know if I have insurance.
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Look on your bill and see if you are paying 7 dollars a month for TEP. If not, call sprint and see if you can add it.

If you have TEP, Sprint had no issues replacing the device so long as the device has been active for 30 days and has the TEP. other wise its insurance fraud.. Just fyi.
Sent from my PC36100 using XDA Premium App

thanks guys, I just added it for my evo. I was wondering if I bring it to the sprint store, will they fix/replace/repair the light leakage on my phone? And vibrating motor is kinda worn out.
Also would they rollback the firmware?

I was wondering if I bring it to the sprint store, will they fix/replace/repair the light leakage on my phone? And vibrating motor is kinda worn out.
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If the phone is less than one year old (from the first activation date) then its still under warranty, and they should fix it. If its past a year, you will have to pay 100 dollar deductible through asurion.
Also would they rollback the firmware?
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No, as discussed MANY MANY MANY times, sprint cannot rollback firmware from 2.3.

Insurance worth having

Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.

bbolton_98 said:
Here is a site that sells insurance for most electronics. Give it a read and there is an free app to purchase insurance.
http://www.squaretrade.com
Estimate. New. Android Phone cost 249.00. Insurance 2 yrs 99.00.
Covers water damage also
Let me know if you find a better deal.
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Click to collapse
Square Trade is amazing, been using them since my Nexus One

I would recommend contacting your homeowner insurance company and get a separate rider to cover your phone. I have a policy that covers my phone, my dslr and my bicycles. This policy is very cheep and does not effect my homeowners insurance if I make a claim. Well worth looking at. I think my $2000 policy only costs me $50 a year with a $100 deductible.
Dan

Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App

CanesDrew said:
Just began the Asurion process tonight. Uploaded the affidavit online and should be paying the deductible tomorrow. Ideally I'll have my new Bolt by Wednesday or Thursday at the latest. From what I've read, Asurion is sending out brand new replacements in factory box complete with another 32GB SD card and charger plus another battery. I could sell those together to cover the deductible or just keep them for myself.
If thats true, gotta love Asurion.
Sent from my Warmly Synergized Thunderbolt via XDA Premium App
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What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.

mynameisfyl said:
What happened to your Bolt man? And if it's anything like it was with my OG Droid you'll essentially be getting a new one. In two years I had 4 claims and I ended up getting 4 8GB SD cards from it.
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Well they emailed me and told me the phone I'm getting will have a new home charger, battery and micro SD. So I can only assume it's going to be a new phone. Never heard of CLNR devices coming with all that.
The weirdest thing happened to my Bolt. I've dropped this s.o.b probably 3-4 times. The corners were all scratched and one corner even cracked a little but it never affected the phone's usability.
The other night, I had my phone plugged into my computer in my room. I thought the cord was longer than it was and when I pulled it, it pulled back and fell. The corner of the screen hit my belt's buckle on the floor and cracked. That little bit broke the gorilla glass. The floor was carpeted too!! lol
Anyway, I paid the deductible this morning at 7am and I'm going to have the phone tomorrow afternoon. I'll report back then. I'm hoping they don't require me to send my old phone back so I can toy with it. It still works fine just a cracked screen.
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.

CanesDrew said:
When I first did the claim, I was going to tell them I lost it and hit that option but when I sent the affidavit in last night, my conscience hit me and I selected the damaged option. So we'll see.
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I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.

mynameisfyl said:
I hate that last minute burst of conscience...I've thought about doing that the few times but always end up doing the same as you.
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Yeah I got the refurbished unit tonight. It's a great replacement. Came with a new 32GB SD card, wall charger, battery and battery cover.
They even sent me a new LTE sim card. Don't know what I'll do with that.
They have me in their system as a lost phone but my conscience is telling me to send it back because it's the right thing to do. lol

Here's what I got in my package.
Not seen: Phone (took pic on replacement device...duh)
Sent from my ADR6400L using xda premium

my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?

Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App

xXJay_RXx said:
Canes was the process simple? In my years of own a cell phone I have never used an insurance claim even tho I always had insurance cuz i mean you never know.
Like you I have drooped my phone multiple times and one night at work it took a really hard fall in the concrete sidewalk. A few scratches and the screen was fine. I thought I was lucky.....til I tried to turn on the WiFi and got an error instead. Same thing with my WiFi hotspot and any other tether app so I broke my WiFi and I'm thinking of getting a replacement cuz i might wanna sell this on eBay in the future if a better phone comes out. How long did it take to get your replacement?
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App
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I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.

CanesDrew said:
I paid my deductible at 7am Tuesday 9/20 and received my replacement at 12:30pm the next day.
Very quick and painless.
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Damn that was fast thanks
Sent from my SICKLY INFECTED VirusBolt Synergy 3.0 using XDA Premium App

cruiseMain said:
my tbolt is already insured thru verizon... i think its a better deal through asurion or squaretrade, but is it possible to switch now?
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Isn't Asurion the insurance provider that VZW uses?

Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
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newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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Thanks for clearing that up. I've always used a corporate store or online for my purchases.

newtsevo said:
Corporate Verizon uses asurion. Some of the authorized dealers use other companies, being a former tech, always ran into problems with authorized dealers. Always buy from verizonwireless.com or a corporate VZW as authorized retailers often resell returned devices as "New"
Sent from my ADR6400L using XDA App
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This is true. I used to do bill collections for Tmobile and Sprint/Nextel at the same agency. A lot of times, the authorized retailers would charge their own ETF on top of the Corporate ETF. So if the ETF was say $200. It would be $400. Double whammy.
Not sure if Verizon authorized retailers do that too or not.
Sent from my Synergized Thunderbolt via XDA Premium App

I had no idea they offered insurance on phones through other companies... Thats not a bad deal. I think I may look into that and drop Asurion, even though when I worked for HTC tech support Asurion was in the cubicles behind me.
But I havent had any issues with my Bolt since I rooted and running CM7.1.1

Knock on wood ... I've never got insurance for a phone. Thought about it for my Thunderbolt, but if you just complain to Verizon enough they'll replace it

I have dropped, drenched, or otherwise maimed no less than 5 phones in the amount of time I've been with Verizon. Asurion is always super quick and extremely helpful. I would definitely recommend it.
Sent from my ADR6400L using XDA App

galaxy s3 glass replacement price

bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included

What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium

shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
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Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?

so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..

Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium

staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.

nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app

Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer

Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app

Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app

They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.

staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
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I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.

Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
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I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.

staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.

i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)

Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Absolutely!!!

QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
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I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.

Cracked Screen replace by Samsung 178 bucks.

It seems cheaper then buying the screen on your own, but this will void your warranty that what's the rep told me....

They said them replacing the screen will void your warranty?
Also, yeah that seems pretty cheap. I can't personally find the screen assembly online for cheaper than that.

Auridran said:
They said them replacing the screen will void your warranty?
Also, yeah that seems pretty cheap. I can't personally find the screen assembly online for cheaper than that.
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Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.

Be careful to now allow the technician to scratch or dent any part of your phone. Just a heads up if you are planning to swap displays.
joebob23 said:
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
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joebob23 said:
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
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Click to collapse
I sent my phone in for a screen repair and it cost me the same but my warranty went back to normal since I got it repaired by them.

Its cheap because you'll be dropping your warantty to pervent any future repairs. Therefore saving them $.
Sent from my SGH-T889 using xda premium

JOSE89178 said:
Its cheap because you'll be dropping your warantty to pervent any future repairs. Therefore saving them $.
Sent from my SGH-T889 using xda premium
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I don't understand your logic. They WANT your phone to have problems so that they can charge you additional fees for repairs, why would they prevent future repairs? What is the point for them to save money? They WANT money. That is why they are doing the business!!

FWIW the screen & front glass module are separate from the chassis, unlike the S3. I was really happy to find that out Unfortunately, the glass and screen are fused together though.
Seeing the S3 screen removal videos it gets pretty ugly with those.

Same thing happened to me but i was told since i have insurance to just file a claim with asurion and they would cover it for 130. Tmo wouldnt do it cause i couldnt get the stupid binary count back down to 0 even though i used triangle away app. I did read that sometimes it knows it down, sometimes it stays at 1, and sometimes it doesnt work at all. So i tried and it didnt work. But asurion wont care if youre rooted or not. Same price. $130 if you have them as your insurance.

graveghoul said:
Same thing happened to me but i was told since i have insurance to just file a claim with asurion and they would cover it for 130. Tmo wouldnt do it cause i couldnt get the stupid binary count back down to 0 even though i used triangle away app. I did read that sometimes it knows it down, sometimes it stays at 1, and sometimes it doesnt work at all. So i tried and it didnt work. But asurion wont care if youre rooted or not. Same price. $130 if you have them as your insurance.
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130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium

yellowman82 said:
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
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Tmobile and Sprint have different deductible amount even though they both use asurion. Also Tmobile is $7.99 a month last I checked but sprint went up to like $11 when I left them last year.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

yellowman82 said:
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
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Different carriers have different deductibles... Tmos insurance is through asurion.. If you have tmo you have asurion... You can call them directly if you don't want to deal with tmo
Sent from my SGH-T889 using Tapatalk 2

Just got a letter in the mail from T-Mo. Insurance is going up to $11 (or $12?)/month with a $175 deductible beginning March for the Note 2. I'm dropping the insurance. Ain't worth it.

I'm dropping insurance around May/June that way if something happens to my device I'll just buy a new device altogether. I personally believe more people would use insurance of all types if the premiums weren't so high AND you got back at least half your money per year if you don't file a claim only seems fair
Sent from my SGH-T889 using Tapatalk 2

Question about Insurance Claim through T-Mobile

I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?

jrwingate6 said:
I just made an insurance claim through T-Mobile because my wife dropped her GS3 and cracked the screen. The phone still works but I don't want her walking around with a ghetto ass cracked screen. I had to make the claim directly through T-Mobile instead of Asheron because when we purchased our GS3's the REP removed the insurance and they had to re-add it a couple weeks later. No problem making the claim but they told me that I had to ship the broken phone back to them. My question is....Do I really need to ship the broken phone back? What if she had lost the phone and didn't have a phone to ship back. What if we don't ship the phone back? What are they going to do?
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Click to collapse
They should send you the new phone first. And then your supposed to ship the old one back to them.
Sent from my Galaxy Nexus using xda premium

If the phone gets lost or stolen you have to pay a deductible. Don't quote me on that though. That's just how I remember it being a few years ago. And if you send the one with the broken screen back then they might charge you as well because you're the one that broke it. Like I said, that's how I remember it used to be. I don't know if it still works the same.

They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium

You have to send the phone back or they'll charge you for it..
Sent from my SGH-T999 using Tapatalk 2
---------- Post added at 08:59 PM ---------- Previous post was at 08:57 PM ----------
dave2metz said:
They send you a new or refurbished phone. Around a year ago I had a problem with my Galaxy S2, and they shipped me a new phone in less than 24 hours. I went through T-Mobile, not the insurance place. You get the phone in the mail and there are instructions on how you send the defective phone back. If you don't send the defective phone back, you will be charged full price for the Galaxy S3. Also, it has to be shipped back within 24 hours. In my opinion, it's a great deal. When I sent my GS2 back, I was told I could keep the battery, which was kick ass. Why wouldn't you want to send the phone back after the new one arrives?
Sent from my SGH-T999 using xda premium
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That sounds like a warranty exchange and not an insurance claim.. when they do warranty swaps you keep the battery and back cover.
Sent from my SGH-T999 using Tapatalk 2

I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:

I think they charge it to your cell phone bill if you don't send it back
Sent from my SGH-T999 using xda app-developers app

I did a claim once, I said i dropped it in a lake. kept my old phone. Didn't cost me any extra.

jrwingate6 said:
I had to pay a deductible of $130. What happens if she lost the phone? Would they charge you a higher deductible due to not being able to return a phone? The reason I ask is because I think it's silly that they want the broken phone back after I paid a deductible. They are going to ship the phone back to Samsung and then Samsung is going to replace the glass which I'm sure cost less than $130 so in the end, T-Mobile actually makes money off my deductible. I my wife were to lose the phone in the beginning then I would have no phone to return and I'm pretty sure T-Mobile would have charged me the same deductible. Maybe my wife just may have to lose the phone tomorrow within the next couple days or so. :laugh:
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Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
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Hence the reason deductubles are increasing
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Thanks for committing fraud you guys. You rock!

Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
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Towle said:
Go ahead and tell them it's lost, but your imei will be blocked. And being you are changing your story, more than likely you will be investigated for insurance fraud.
Is it really worth it?
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Theres ways around the IMEI block
daxecutioner24 said:
Lol wanting to keep 2 phones how awesome!! You might get charge but more importantly your cracked phone will be a mp3 player. As other dude stated your IMEI will be block from your old phone. At the end of the day is not the company's fault that the phone drop but the person who did it, paying for insurance is not expensive.
believe I'm not defending them because they are money grabbing idiots either way, but your asking for wayyy too much.
Sent from my SGH-T999 using xda app-developers app
Click to expand...
Click to collapse
Sent from my SGH-T999 using Tapatalk 2