Cracked Screen replace by Samsung 178 bucks. - T-Mobile Samsung Galaxy Note II

It seems cheaper then buying the screen on your own, but this will void your warranty that what's the rep told me....

They said them replacing the screen will void your warranty?
Also, yeah that seems pretty cheap. I can't personally find the screen assembly online for cheaper than that.

Auridran said:
They said them replacing the screen will void your warranty?
Also, yeah that seems pretty cheap. I can't personally find the screen assembly online for cheaper than that.
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Click to collapse
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.

Be careful to now allow the technician to scratch or dent any part of your phone. Just a heads up if you are planning to swap displays.
joebob23 said:
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
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Click to collapse

joebob23 said:
Yea, but when I had it replace they said my warranty is intact if replaced by them so I don't know ...It's worth the 178 bucks they pretty much only keep the outer shell of your own phone and the some parts back cover and battery and sylus but pretty much the whole lcd assmbly is replace no heating nothing they just move some stuff over and give you back your phone...The guy did it in 30mins.
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Click to collapse
I sent my phone in for a screen repair and it cost me the same but my warranty went back to normal since I got it repaired by them.

Its cheap because you'll be dropping your warantty to pervent any future repairs. Therefore saving them $.
Sent from my SGH-T889 using xda premium

JOSE89178 said:
Its cheap because you'll be dropping your warantty to pervent any future repairs. Therefore saving them $.
Sent from my SGH-T889 using xda premium
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Click to collapse
I don't understand your logic. They WANT your phone to have problems so that they can charge you additional fees for repairs, why would they prevent future repairs? What is the point for them to save money? They WANT money. That is why they are doing the business!!

FWIW the screen & front glass module are separate from the chassis, unlike the S3. I was really happy to find that out Unfortunately, the glass and screen are fused together though.
Seeing the S3 screen removal videos it gets pretty ugly with those.

Same thing happened to me but i was told since i have insurance to just file a claim with asurion and they would cover it for 130. Tmo wouldnt do it cause i couldnt get the stupid binary count back down to 0 even though i used triangle away app. I did read that sometimes it knows it down, sometimes it stays at 1, and sometimes it doesnt work at all. So i tried and it didnt work. But asurion wont care if youre rooted or not. Same price. $130 if you have them as your insurance.

graveghoul said:
Same thing happened to me but i was told since i have insurance to just file a claim with asurion and they would cover it for 130. Tmo wouldnt do it cause i couldnt get the stupid binary count back down to 0 even though i used triangle away app. I did read that sometimes it knows it down, sometimes it stays at 1, and sometimes it doesnt work at all. So i tried and it didnt work. But asurion wont care if youre rooted or not. Same price. $130 if you have them as your insurance.
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130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium

yellowman82 said:
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
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Click to collapse
Tmobile and Sprint have different deductible amount even though they both use asurion. Also Tmobile is $7.99 a month last I checked but sprint went up to like $11 when I left them last year.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2

yellowman82 said:
130 how the hell you get that price? Sprint told me that it would be a 200 deductible fee for a new one with asurion.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
Different carriers have different deductibles... Tmos insurance is through asurion.. If you have tmo you have asurion... You can call them directly if you don't want to deal with tmo
Sent from my SGH-T889 using Tapatalk 2

Just got a letter in the mail from T-Mo. Insurance is going up to $11 (or $12?)/month with a $175 deductible beginning March for the Note 2. I'm dropping the insurance. Ain't worth it.

I'm dropping insurance around May/June that way if something happens to my device I'll just buy a new device altogether. I personally believe more people would use insurance of all types if the premiums weren't so high AND you got back at least half your money per year if you don't file a claim only seems fair
Sent from my SGH-T889 using Tapatalk 2

Related

[SPRINT] Do we have TEP for our phones?

Hey everyone! When I tried too purchase from best buy the rep told me to get BB insurance because there was no Sprint TEP for this phone. Anyone know otherwise?
Yes you do have TEP, $11 a month with $200 deductable. Don't know why he would say that unless he just wanted his numbers higher. Best buy $10 a month no deductible with 1-5 day turn around.
Sent from my SPH-L710 using xda premium
I bought my phone from bestbuy but activated through my Sprint account and it gave me the option to add TEP. Which I did of course (if at least for the first few months)
Sephirothvfc said:
Yes you do have TEP, $11 a month with $200 deductable. Don't know why he would say that unless he just wanted his numbers higher. Best buy $10 a month no deductible with 1-5 day turn around.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
When did it go to $200? It was just $100. **** for $200, you might as well buy a new phone
Wow i heard it was going to be 11 but 200 deductable? Are they still going to do the advanced exchange?
Sent from my SPH-L710 using xda app-developers app
I was told by Sprint Employee Care that deductible is $150 for this phone because it is less than $550 retail cost.
I just Googled it and it looks to be corect, $150 for both 16GB and 32GB models: http://www.phoneclaim.com/sprint/deductible
quick99si said:
I was told by Sprint Employee Care that deductible is $150 for this phone because it is less than $550 retail cost.
I just Googled it and it looks to be corect, $150 for both 16GB and 32GB models: http://www.phoneclaim.com/sprint/deductible
Click to expand...
Click to collapse
Confirmed. I just looked it up on Asurion's website.
150 is more but better than 200 I can deal with that if it gets stolen or water damaged
Sent from my SPH-L710 using xda app-developers app
So I just checked my account and noticed that my TEP didn't roll over when I got my GSIII, called Sprint and had it added. Took a swim in the pool today with my new GSIII in my pocket, didn't notice it for about 5 minutes and then pulled the battery and dropped it in some rice, think I'm SOL on this one. So do I just take it to sprint or what, NOt sure how it works as I never had to use insurance.
gottria said:
So I just checked my account and noticed that my TEP didn't roll over when I got my GSIII, called Sprint and had it added. Took a swim in the pool today with my new GSIII in my pocket, didn't notice it for about 5 minutes and then pulled the battery and dropped it in some rice, think I'm SOL on this one. So do I just take it to sprint or what, NOt sure how it works as I never had to use insurance.
Click to expand...
Click to collapse
If your phone is water damaged you can file your claim online. no need to go to the sprint store even, there not going to be able to do anything accept fill out the form thats on this site for you. phoneclaim.com The website is through asurion, sprints warranty and claim handler. If it were me i would just say i lost my sgs3. That way you dont have to send your Liquid Damaged Sgs3 back to sprint. It will cost you the same 150$ You can save the phone for parts or something. Wouldnt hurt to have an extra lcd front housing for the phone in case you ever dropped your new phone. You can pay for your replacement phone online with a credit card and they do overnight shipping is included in the 150$ price I believe. This is only what i would hypothically do and am in no way saying you should do this!
doesnt hurt to hit the repair center if you have some time. minor water damage is covered under TEP, and as long as there is no board level corrosion they should replace it at no cost. personally i think that a 45 min to a hour is worth the possibly saving a 150 bucks.
The battery water indicator turned pink but the one on the phone is still white. Does Sprint even carry the 32g model in store?
zuluturtle said:
minor water damage is covered under TEP
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Proof?
I'm pretty sure even sweat and condensation are not covered. As soon as it turns pink, it's a deductible.
Especially when OP states he jumped in the pool. I'm pretty sure that's not minor.
zuluturtle said:
doesnt hurt to hit the repair center if you have some time. minor water damage is covered under TEP, and as long as there is no board level corrosion they should replace it at no cost. personally i think that a 45 min to a hour is worth the possibly saving a 150 bucks.
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Click to collapse
This is only true if you have a nice repair center that works outside the rules. Water and/or physical damage immediately negates the repair portion of TEP and requires you to file a claim. My wife works for Asurion, it's one of the very first questions they ask.
Regardless our deductable is 150 call it in stolen so asurion doesnt have to see ur wet phone
Sent from my Galaxy S3

galaxy s3 glass replacement price

bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium
shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
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Click to collapse
Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?
so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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Click to collapse
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
Click to expand...
Click to collapse
I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.
Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
Click to expand...
Click to collapse
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.
i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)
Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Absolutely!!!
QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
Click to expand...
Click to collapse
I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.

Has anyone shattere their screen yet?

Or am I the first? FML... Any suggestions?
You didn't get insurance?
windctyaudi said:
You didn't get insurance?
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Click to collapse
I never buy insurance since most of my credit cards already double manufacture warranty/purchase protection. Apparently the one I used does not. I bought the phone off contract and a local repair shop will charge me $350... Am I officially the world's biggest idiot?
I would buy one off craigslist and sell your broken on ebay to offset the cost. I'm sure you could get upwards of $100 for it. Sell the S pen separately to potentially make a few more bucks. Or I would buy a Nexus 4.
damn dude sorry about that just pay to get the screen fixed.... it shouldnt be that much.. i live in florida and there are a few places that fix them for comparable prices.. then get insurance brother..
davidowens1990 said:
Or am I the first? FML... Any suggestions?
Click to expand...
Click to collapse
You just broke the glass, aka the "digitizer" -?-
Good News if the AMOLED is intact:
http://www.aliexpress.com/item/orig...-N7100-GT-N7100-Digitizer-free/674248669.html
However, you will also need:
A Heat Gun, or an extra hot hair dryer--
And some special adhesive.
3M makes a special-strong type of two-sided adhesive that you could cut with an exacto knife.
It isn't as hard as you think, it just takes patience and very strong desire to save yourself $300.
And more patience.
Worst case scenario, you'll botch the LCD behind it, but---
You can get the replacement assembly of the LCD/digitizer for $315-
mysticfrog said:
damn dude sorry about that just pay to get the screen fixed.... it shouldnt be that much.. i live in florida and there are a few places that fix them for comparable prices.. then get insurance brother..
Click to expand...
Click to collapse
The reason it's so expensive is that you need to replace the LCD, Digtizer, and the glass since they are all glued together. I may just suck it up and live with a cracked screen since it still functions. I'm assuming it would be too late to buy insurance now right?
Have you priced it from Samsung yet? I thought it was in the upper 200s from Samsung.
DeoreDX said:
Have you priced it from Samsung yet? I thought it was in the upper 200s from Samsung.
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Click to collapse
It was actually quoted for $170 through Samsung. Do you think I need to unroot the phone, or is that totally irrelevant?
davidowens1990 said:
The reason it's so expensive is that you need to replace the LCD, Digtizer, and the glass since they are all glued together. I may just suck it up and live with a cracked screen since it still functions. I'm assuming it would be too late to buy insurance now right?
Click to expand...
Click to collapse
No do it now. Couple weeks submit the claim
Sent from my SGH-T889 using xda premium
yep, get insurnace and in about a month, say screen is broken, only $130
RE: Insurance fraud
So glad to see that the criminal element is alive and well on XDA.
Does your credit card have a 90 day retail purchase protection (ie. protection against theft, accidental damage and loss)? Mines does, so you might want to check that out too. In any case, good luck and sorry to hear
kdkinc said:
So glad to see that the criminal element is alive and well on XDA.
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Click to collapse
hehehe >:
------------------------------------
Galaxy S3,The Best Big Thing
kdkinc said:
So glad to see that the criminal element is alive and well on XDA.
Click to expand...
Click to collapse
Roflmao this guy is 2much
Sent from my SGH-T889 using xda app-developers app
kdkinc said:
So glad to see that the criminal element is alive and well on XDA.
Click to expand...
Click to collapse
Warning - Just my personal opinion. After all I am human.
I got to say that the real criminals are the insurance people. $200 to cancel the contract and for some of us would be the rest of the cost of the device. $130 for replacement is only $70 off of that $200 cancellation fee and for some of us is the rest of the cost of the device. And we pay $7.99 a month for 24 months just to do that? $7.99 X 24 months = $191.76. $191.76 + $130 = $321.76. Now who is the criminal?
Now after saying that I do have insurance. That is despite how I feel about the insurance I love this Galaxy Note 2 enough to spend the extra money. The $300 mail-in rebate almost pays for the insurance and a replacement.
But otherwise it is worth canceling the contract and waiting out for another month to start again.
Im sorry that happened to you. I threw my nexus a couple months ago because I have uncontrollable rage and just lose it. I felt bad afterwards so I know how you feel. But I just went out and bought a new s3 so it was worth it in the end. It was so cool to see that 400 dollar phone just blow up in a million pieces when it hit that ladies car....priceless
Sent from my SGH-T889 using Tapatalk 2
you could do the insurance thing and just wait. as far as sending to samsung, I would probably unroot, you can just odin to stock and then restore your apps later with whatever rom. Not sure why people make a big deal about this, really the same procedure when switching roms and people do that all the time.
Buy insurance now, wait 2 weeks and then ship it back for a replacement, no biggie. People want to judge you, f-them.
Stamatos said:
Buy insurance now, wait 2 weeks and then ship it back for a replacement, no biggie. People want to judge you, f-them.
Click to expand...
Click to collapse
I agree,100%

[Q] Best insurance option in case my phone gets stolen or lost?

which insurance do you guys recommend for my new note 2 in case it gets stolen or lost?
also i got my daughter an iphone 5(i couldn't convince her to get the s3 instead), so i need insurance for it as well in case it is lost or stolen.
Thanks
I use Sprint's TEP. It's pretty good.... Expensive than others.
DarkManX4lf said:
I use Sprint's TEP. It's pretty good.... Expensive than others.
Click to expand...
Click to collapse
thanks i will check them out for my note 2, but i dont think they cover lost/stolen for the iphone 5.
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best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.
Squaretrade
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP
nerys71 said:
best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.
Click to expand...
Click to collapse
thanks i will check out worth ave group
waky02 said:
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP
Click to expand...
Click to collapse
i thought squaretrade doesn't cover lost or stolen?
Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium
devynbf said:
Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
It is $11 for the note 2...and the gps tracking is optional. If you don't set it up before hand it won't work. Not to mention most stolen phones are either imediately turned off or hard reset. (though I have talked to a few people that have found their phone this way)
Sent from my SPH-L900 using xda app-developers app
your right sorry
they do not
Sprints coverage has 2 parts. One is insurance and the other is tep. The insurance is from asurion, you pay 200 and they ship you a new phone and you get it by the next business day. The tep which is total equipment protection is used whenever you have a problem with your phone that isn't covered under warranty anymore. For example if your speaker goes out they will fix it for free or if like me your screen starts messing up they will get you a whole new phone. If not for that then I would have to take the Samsung warranty and they ask that you mail it to them, wait while they fix it and then they ship it back. It can take from 2 to 3 weeks. Sprint will still check your phone but fixing it will cost 35 or more I believe. I think its 8 for insurance and 5 for tep, but I believe the insurance used to be 6. Not quite sure about any of this as it is just off the top of my head. I do know that the 11 or 13 package has 2 parts.
I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II
MeetFace said:
I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II
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best buy does not cover lost or stolen
Sent from my SPH-L900 using xda app-developers app
Best buy covers absolutely everything except lost or stolen. Unlimited claims and no deductible! They order you a new phone and give you a loaner If you need one. As far as lost or stolen, if you have their geek squad, there is a free app called locked And found that tracks where your phone is and takes pictures of what it sees with the front facing camera (a thiefs face maybe?) and reports to a website only you have access to.
For those who have the protection plan get a hold of your gsp# off your receipt because the app asks for it, or call best buy mobile.
Sent from my SPH-L900 using xda app-developers app
The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium
inmnbob said:
The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium
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Not trying to be a argumentative but I don't think your complaints are valid.
1) I understand requiring you to return to the same store is not as convenient as possible... but creating the infrastructure to manage inter-store returns for loaner require technology investments which would surely increase the cost of insurance. Besides, most insurance programs don't even have this feature. It's inconvenient for travelers but making accomodations for such cases may not necessarily be worth the investment.
Also, loaners are temporary. To match your phone... and everyone else's, best buy must have at least one of every phone ever, for each store. (At least within the last two years). Do you expect them to open a new box everytime they dont have a matching loaner availabe?...assuming they even have them in stock?
As per your second complaint I don't know what the problem was, but bb doesn't automatically do replacements. .. instead will do repairs on fixable problems. Correct me but I believe that's what happened. They offered to do a repair but you wanted a replacement.
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
swyped all these spelling errors from my galaxy note 2
finalhit said:
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
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its not even insurance. its a protection plan. similar, but not the same thing. i dont know if you can call it insurance fraud unless it is underwritten by an indemnity company.
that being said, you are correct, sir.
Sprint TEP + Kaspersky One, insurance and the ability to track, lock and wipe your phone.
You can also take pictures of the person using it.
It's win....
I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app
chuhsi said:
I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app
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How much you pay and what does ir cover?
Sent from my MASSIVE Galaxy Note® II...*

Warrenty question

I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
Sent from my SPH-L710 using Tapatalk 2
Don't lie and say you kept it. That's fraud. Bite the bullet and pay the $150 for a replacement and that's if you have the TEP
Sent from my SPH-L710 using xda premium
Vfan23 said:
Don't lie and say you kept it. That's fraud. Bite the bullet and pay the $150 for a replacement and that's if you have the TEP
Sent from my SPH-L710 using xda premium
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And I'm not sure about "lost" phones, but stolen phones will have their ESN flagged, so you wouldn't be able to sell it anyways (without screwing someone over on Craigslist). That, and there's a moral issue of not owning up to your mistakes and actually paying the price for them. The $150 deductible may seem like a lot, but the lesson that comes along with it is, in my opinion, worth more than that (whether it be from bricking your phone to dropping it in the toilet, there are lessons to be had).
aggro1 said:
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
Sent from my SPH-L710 using Tapatalk 2
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If you say you lost it that is still on you. They will still charge you the $150.
If it's just the screen that is cracked do what I did. I bought a complete digitizer and screen on Amazon and came out a little less then $150. It was not that hard to replace.
Sent from my Freeza MC3 Stock Rooted Galaxy S3
Lost phones are ESN blacklisted 90% of the time. Very rarely the rep doesn't flag it. The only way to remove the flag is to call and say you've "found" it, then they request you send one of the device's back. If you don't return it they bill the off contract price of the phone to your account. Either pay the $150 and return the cracked device or cannibalize the front LCD assembly and repair yours and return the refurb, or PM tuscani1821 and see if he has any screens still available for the s3 he charges significantly less than anywhere else and less than the deductible.
☆SoA: Son's of Android™☆
I like to break stuff!
aggro1 said:
I pay for the extra warrenty, and need info on how it works.
I cracked the screen on my gs3. If I take it back how much to fix/replace?
Also how much if I said I lost it? Since if same price I might as well keep.
Sent from my SPH-L710 using Tapatalk 2
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You pay the insurance with sprint or you purchased extra warranty like through best buy? Please clear that up for me as I did not quite understand it clearly?
Transmitted with a portable device using Xparent Blue Tapatalk 2

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