Develop Bugs

[Q] What exactly does insurance cover? How do I get my phone fixed? D:

So I dropped my phone for the first time a few weeks ago and a couple cars ran over it.. don't ask, I posted another thread lol. I finally got around to going to the Sprint store, and after waiting for an hour and a half she said its not covered by insurance because its cosmetic, part of my screen is covered by a black and purple blob. Why have I been paying for insurance for 2 years? How can I get it to be covered now? All help would be greatly appreciated. I don't have 100 bucks to toss right now
Sent from my PC36100 using XDA App

do you pay an extra $7 and month or the $4 and month?
If its the $7, just google assurion.com and file a claim and they will ship you one. No need to wait at the Sprint store with all those minimum wage idiots.
If its just the $4 plan, just smash it til the screen cracks and get it fixed. More than likely they will order you a replacement at the repair store this time... Stupid, I know, but they should have fixed it for you the first time. I would have raised hell if they gave me that "Cosmetic Crap."
Goodluck.
Assurion will charge a $100 deduct regardless if you turn in your old broken phone. If you still have the phone I recommend getting it done at the sprint store no deduct.

dkd711 said:
do you pay an extra $7 and month or the $4 and month?
If its the $7, just google assurion.com and file a claim and they will ship you one. No need to wait at the Sprint store with all those minimum wage idiots.
If its just the $4 plan, just smash it til the screen cracks and get it fixed. More than likely they will order you a replacement at the repair store this time... Stupid, I know, but they should have fixed it for you the first time. I would have raised hell if they gave me that "Cosmetic Crap."
Goodluck.
Assurion will charge a $100 deduct regardless if you turn in your old broken phone. If you still have the phone I recommend getting it done at the sprint store no deduct.
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Oh wow, thank you for such a quick and thorough response! One question though, you said regardless I need to pay 100 to asurion, is that regardless of which plan I have? So no matter what the $4 choice is better? As far as I remember I have the 7 plan, but ill confirm it when I get home
Sent from my PC36100 using XDA App

Cracked Screen

So here is my issue. About 3 months ago i cracked my screen on the epic. I imediatly thought i would have to pay 100 dollars and use the insurance i pay for. So i decided i would live with it. About a month ago on XDA i saw that someone got there screen replaced and it could cost me either 35 dollars or nothing. I called sprint that day and found out they were right. Yesterday i went to the sprint store and asked them to repair it only to find out it will cost me $100 dollars because they changed there policy.
Is there anyway i can get sprint to honor what they said over the phone?-The guy at the normal sprint repair said i would have to go to a corporate repair store and MAYBE they would... I called sprint(not the coprorate store) and they said that it would be insurance fraud for them to do anything.
While i was at the first sprint repair store the guy said if i could find my own lcd that he could swap em out for me free of charge. So as plan b i would like to know where the cheapest lcd i can find is? Also where people would sell a bricked epic for parts...
thanks in advance

Its prob too late, but Sprint wanted to charge me $120 to replace the trackball on my BlackBerry.
I went in to another location and I talked to a guy, prob about 20. I could have done it myself for $20, but I had just started getting around after back surgery and a knee scope and didn't feel like F'n with it. He said that's what it will cost if you don't have insurance. I didn't. He said, "you must have insurance ?"."let me check..... oh that's funny they didn't take out your $7 for insurance this month", "do you have the $7 dollars today, because we can have your phone fixed & back to you in 20min, for only $15". Pretty damn cool.
You might be able to get insurance if you haven't paid your next months payment. Then tell them you had called a month earlier and asked for ins to be put on your acct and to get quotes for or change your acct. If you're anything like my wife(unless you're a guy and don't have a vagina), call and ***** them out for not fixing your acct for you and how you had to pay $100. Then keep asking for a supervisor or get someone who will fix it for you to shut you up and keep you as a customer. Don't forget to ***** about the extra $10 for 4g that you can't get or is just ****ty when you do. It might work.
Damn that was a novel. No more replies anymore after I've taken my pain pills. Let me shut up and melt back into the couch w/my hand in my pants, Al Bundy style" ahhhh....
Sent from my SPH-D700 using XDA Premium App

insurance
the worst part is i already do i have insurance. I have had it since i got the phone and htey still want me to pay 100 dollars

Tell them you lost it, pay the $100 for a whole different phone then sell the broken one for parts and recoup some of your money.

thought about that
I thought i abought that but then i realized how much can i make from a bad esn epic with a cracked screen?

Well, bad esn epic's are selling for ~$300 so I wouldn't consider ~$100 ridiculous considering a new screen can be purchased for $90

063_XOBX said:
Well, bad esn epic's are selling for ~$300 so I wouldn't consider ~$100 ridiculous considering a new screen can be purchased for $90
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holy f*** where?
Also the 100 by itself isn't ridiculous. What is ridiculous is sprint clearly told me that it would be no more then 35 dollars and now they say 100... i don't like false advertisers.

Take a look at eBay and search bad esn epic, its still good for metro pcs and rapes anything they have while being cheaper by around $50, also I meant you could sell it for $100 without being even a tad bit ridiculous

thanks for the advice.

063_XOBX said:
Take a look at eBay and search bad esn epic, its still good for metro pcs and rapes anything they have while being cheaper by around $50, also I meant you could sell it for $100 without being even a tad bit ridiculous
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What good is an epic with a bad esn? Can you clean it to make it so you can active it?
Sent from my SPH-D700 using XDA App

I had a cracked screen and paid $100 for a refurb a couple days ago. What happened is they stopped replacing the screens prolly way to much money.
Epic 4g

If you can find a store that has a smart technician that harvests parts from other epics, u may be in luck. i myself being a tech, harvest as many epic screens as possible and when cases like yours come in, i can be ready to either say "with insurance its free" or "without insurance its $35" (which by the way is the new Sprint ASC policy...). OORRR you can be like every other customer and just pay the crazy $100 insurance fee (as long as you have TEP )

If you have insurance, use it. File a lost/stolen phone claim, get a new replacement phone, sell bad esn phone to a happy boost mobile customer for $200. Happy you, sprint, and boost mobile customer.

I just bought a new screen for $104 shipped to replace the screen on my wife's epic since hers had a bad back button right out of the box and we are ob boost so no taking the phone back.
And yes bad esn epics are worth a lot because it only takes about 20 minutes to flash one to boost which is still sprint and half the price.
Sent from my Epic 4G on boost mobile

I have tep and an annoying sc4ratch on my screen but its definitely not worth $100 or even $35 to fix sine its only noticeale if I look for it, so would I be able to take it to a sprint store and they'll fix it for free?
Like I said, its not really in need of fixing....but if I can get a whole new screen for free its definitely worth it...lol
Sent from my SPH-D700 using XDA App

Wait, they changed the TEP Policy AGAIN after the October change?
When my screen was broken, they fixed it at the Sprint Repair/Service store. I wasn't charged anything, and instead of replacing my screen, they gave me a brand new refurbished epic with a new 90 day warranty.

to get this strait
Someone would actually be willing to buy a cracked phone with a bad esn off ebay? What should i list it as?

samdsox said:
Someone would actually be willing to buy a cracked phone with a bad esn off ebay? What should i list it as?
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I'd buy it for $100 factoring in that a new LCD is about $100 plus the time I'd take to replace it. I got my perfect condition lightly used Epic with a bad ESN for $240 shipped to my door from the evilbay. My wife's was $300 shipped brand new with a bad esn but the stupid thing had the back button issue that plagues so many Epics. I replaced the LCD and that fixed the problem but still...
Oh well $50/mo on boost makes it worthwhile especially when it starts dropping $5 every 6 months with the shrinkage program.

hmmmm
So should i flash it to boost mobile myself or just put it on ebay?

Depends what you want to do. If you are handy and good with electronics you can replace the screen and then buy a cheap used sanyo incognito on boost so you can flash it.
You can also flash to Cricket or maybe Metro.
Sent from my SPH-D700 using XDA Premium App

galaxy s3 glass replacement price

bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Call Samsung....for a cracked outer glass they were charging 178.50 next day there and back included

What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
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Click to collapse
Did u buy the Sprint insurance? It sounds like u bought it somewhere else. Can u specify? I bought my from Target but had to go to the Sprint store to get the insurance on it. I was told it covers everything. But now if there's physical damage u'd have to make a claim
Sent from my SPH-L710 using xda premium

shook187 said:
What kind of insurance did you pay for if they don't cover physical damage?
Sent from my SPH-L710 using xda premium
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Yeah, I don't really get the point of insurance if it doesn't cover physical damage. Where did you get it from and how much do you pay?

so looks like the guy on the phone gave me wrong info... I do have sprint's total equipment protection plan... sucks that the deductible is $150 though..

Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium

staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.

nextohel said:
Does anyone have good morals or ethics anymore? I just noticed where you are from. I forgive you.
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I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app

Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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Click to collapse
they do block it... guess it will make for a good htpc remote or something lol...
but in case I wanted to fix it myself... where can I buy a replacement lcd+digitizer

Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app

Wow, n I thought it was costly in India. The spares r much cheaper here. Anyways too bad you broke ur phone screen bro.
Sent from my GT-I9300 using xda app-developers app

They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years

jtadeo said:
bought a galaxy s3 about two days ago and the screen is already cracked
I pay for insurance, but they told me that they don't cover physical damage (i didn't tell them that it's broken)...
the deductible for a new phone is $150... would it be cheaper to just get it replaced or is there a way i can replace the digitizer myself for less
Click to expand...
Click to collapse
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.

staticpulse18 said:
They do block the phone but the buyback price at the sprint store is still the same as long as the phone turns on, Ive been doing this for years
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I guess lost things can be found...as far as ethics go we are talking about insurance, that in itself teeters on ethical behavior. we pay the premiums and sometimes need to utilize their "services". they will find a way to raise the price anyway if they need to.

Platin465 said:
I would go into the sprint store (that does repairs), show the person at the front your phone and tell them you want to talk to a tech to see about repairing the phone. You may be surprised, or not, at what they'll do. They'll either fix it there for less, or replace the phone for nothing seeing as you just got it. I wouldn't push that second option, but that's what they did for me without me even asking. Could have been the particular manager trying to boost her happy customer numbers, who knows. I've had sprint for 12 years, and have had SERO for 5+ of those. Still not sure why she did it, but I'm happy.
Heck, if it doesn't get you the free replacement outcome, go to a non-repair center store and try the same thing, as if you didn't know it was a non-repair store.
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I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.

staticpulse18 said:
Just report your phone lost, they'll send you a new one, then go to the nearest sprint store and sell the old one, your deductible will be covered by the buyback
Sent from my SPH-L710 using xda premium
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Click to collapse
Reporting the phone lost when it's not and getting a new one with insurance is really unethical and also probably illegal. If you're going to do that, though, might as well "cleanse" the ESN of the old one and sell it on ebay for $500-600.

i had sprint for 2 years now and i had over 12 replacements. I started off with htc evo and they kept braking down and I would just take it to tech people and they replaced for free and then as replacement. I got htc evo 3d and then had few of them kept braking down or something then I got a moto photon and i was really dropped it and cracked screen they had extra photon that was going back for something other bad and he swapped screen onto my photon and went thought few more and then i got a SGS2 as a replacement. Everyone was shocked I got it as a replacement from sprint and then I havent spent anything to replace or fix my cell yet and now renewed my contract and got SGS3 and i love it
sprint been best service I have had for phones (I use to work for tmobile ......and had custom plan...)

Foreverme89 said:
I thought if you report the phone stolen that they block the IMEI or something so the phone can't be used anyway.
I know when I was with t-mobile, one could just take the SIM card out and change it. Not understanding how it works with Sprint phones since they have to be activated. Google time lol.
Sent from my SPH-L710 using xda app-developers app
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it is a good idea.
---------- Post added at 12:22 AM ---------- Previous post was at 12:17 AM ----------
rperez571 said:
Go to your local store and talk to a tech when the manager is not around. Pay the guy/girl $50 bucks to do it on the side.
Sent from my SPH-L710 using xda app-developers app
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Absolutely!!!

QWIKSTRIKE said:
I JUST HAD A WHOLE THREAD ON THIS WHY DIDN'T YOU SEARCH? It cost about 178.50 to repair per my conversation with Samsung, and this covers next day shipping there and back. I went to a Sprint Corporate store to get a repair because it was a minor crack that left the phone operating flawlessly. The tech told me that "Sprint" has a no repair on phones for some strange reason they are not allowed to repair phones.
Since Sprint is an Agent for Asurion insurance the are making money on the 150.00 deductible, and taking your phone and repairing these crack to make profit. So in essence the 11.00 fee is just gravy on top of that.
Drop insurance and just pay Sammy to fix it....the nerve of Sprint over charging for minor repairs like a cracked glass. I found an official front glass cover for 25.00. To repair it should not coast much, but you need an official repair or it may void the Samsung warranty.
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I must have missed something, what would have SEARCHING done in my case? Or, how would it have changed my post in response to this person's problem? Please enlighten me.

Sprint says OPtimus G isn't TEP qualified..

So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.

cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
Total Equipment Protection
$11.00
That's a different TEP than most older phones.

cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
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Click to collapse
That person is an idiot. You can add TEP on the Optimus G. Trust me. Haha. :laugh:

Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2

I also have the TEP and its $11 per month. The sprint rep was very adamant about it although it seems a bit expensive.
Sent from my LG-LS970 using xda premium

TEP went to 11 bucks a month for all phones above a certain price point. (all newer mid-high end smartphones) and for the low end and feature phones its like 8 bucks a month
Shifted from a Zombie Wasteland

cmsjr123 said:
Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
You have 30 days to add it from activation date. So either call or online thru chat
Sent from my LG-LS970 using xda premium

Online via chat probably and well it might be expensive but still cheaper than a new phone..
Sent from my Nexus 7 using Tapatalk 2

$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times

stealth919 said:
$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times
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Click to collapse
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.

I was able to get TEP on mine. Like others have said, its $11.

sn0w said:
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.
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Click to collapse
No sir, that's getting your money's worth there for sure!

So could someone explain exactly how it works? I'm considering it. Do I pay for repairs? And I know everything is covered.. I'm tempted..
Sent from my LG-LS970 using Tapatalk 2

If its your fault then 100 deductable no questions asked. Warrenty stuff is free.
Sent from my LG-LS970 using Tapatalk 2

TEP's monthly cost is calculated by the full MSRP of the handset.
Anything below $499.99 is $8 per month
Everything $500 and up is $11 per month
WiMax devices are grandfathered into the old $8 rate (The Motorola Photon, HTC Evo 3D, etc. are $549.99 but are $8 per month to insure).
Deductibles are also calculated by the full MSRP of the handset.
Anything $299 and below will have a $50 deductible
Anything between $300-499 will have a $100 deductible
Anything between $500-599 will have a $150 deductible
Anything over $600 has a $200 deductible
Wimax devices are again the exception having been grandfathered in on the old $8 rate; The Photon and Evo 3D for example have $100 deductibles.
Some examples of TEP premiums and deductible schedule with Sprint's current device lineup:
Kyocera Rise - MSRP $249.99, $8/month, $50 deductible
LG Mach - MSRP $399.99, $8/month, $100 deductible
Samsung Galaxy S II - MSRP $499.99, $8/month, $100 deductible - WIMAX
[*]LG Optimus G - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 16GB - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 32GB - MSRP $599.99, $11/month, $150 deductible
Samsung Galaxy Note II - MSRP $649.99, $11/month, $200 deductible
As for what's covered, here's the easiest way to think of it:
Anything YOU did to your phone (or by omission allowed to happen) will require you to contact Asurion, pay a deductible and they will ship a phone to the address of your choosing. *
Anything that the PHONE did by itself and can be reproduced in the store is covered at a store level. They'll attempt to fix the phone, if it can't be fixed a DHRP (Direct Handset Replacement Program) phone will be ordered. **
As for your manufacturers warranty, it's completely and 100% not applicable at the store. Doesn't matter if you bought the phone 8 months or 8 weeks ago, once you're outside of 14 day return/exchange window, you're paying out of pocket to fix defects with your phone if you don't have TEP. If it's physical damage, lost/stolen, etc, you're paying out of pocket to buy a phone at full MSRP.
* This would be physical damage, cosmetic damage, lost phone, stolen phone, liquid damage, cracked screens, housing damage, etc
** This would be defects in the phone itself such as swollen battery, blown speaker, dead spots in the screen, non-traumatic charging port failures, etc.
Accessories bundled with the device are not included in TEP protection (chargers, headphones, etc)
DHRP phones can be new or reconditioned depending on the age of the product (the older it get's the more likely you are to get a recon) and will either be the same phone or something comparable. If you bring in a broken Galaxy S II don't expect to walk out with a Note.
---------- Post added at 03:53 PM ---------- Previous post was at 03:43 PM ----------
I forgot to mention, TEP can be added during the 14 day return policy or after an eligible repair. If you bring in an uninsured phone, pay to have it fixed, TEP can be added afterwards.
Care may allow you to add TEP up to 30 days out but it doesn't always stay on the account if you do it at the store after 14 days from purchase (System may kick it off if it doesn't see a TEP eligible transaction).

Being a tech for sprint I will tell you that TEP is available for our phones. I have it on mine. I believe that when they say it's not available they are most likely referring to the TEP app you can download. The app usually takes some time to be made compatible with new devices.
The TEP app allows things like GPS location of your phone, remote wipe, etc and can only be used if you have TEP service on your account.

I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.

Th3ArCh0n said:
I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.
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I'm about to take my chances in having my wife's SGS3 fixed. She has a slight crack that goes through the center of the glass. It's not shattered by any means, but I more or less assumed that the phone being 3 months old, it would be covered by warranty. I do have TEP on it though.

Th3ArCh0n said:
We try to take care of the customer as much as possible.
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Click to collapse
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!

tduck said:
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!
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Click to collapse
I am sure he feels bad for missing out on an upgrade that would have paid him 4 bucks. Scratch that, when you gave him a bad survey score for making you buy a phone when yours was "repairable" he would have lost money anyway. He really missed out.
Sent from my SPH-L900 using xda premium

[Q] Best insurance option in case my phone gets stolen or lost?

which insurance do you guys recommend for my new note 2 in case it gets stolen or lost?
also i got my daughter an iphone 5(i couldn't convince her to get the s3 instead), so i need insurance for it as well in case it is lost or stolen.
Thanks

I use Sprint's TEP. It's pretty good.... Expensive than others.

DarkManX4lf said:
I use Sprint's TEP. It's pretty good.... Expensive than others.
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thanks i will check them out for my note 2, but i dont think they cover lost/stolen for the iphone 5.

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best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.

Squaretrade
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP

nerys71 said:
best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.
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thanks i will check out worth ave group
waky02 said:
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP
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i thought squaretrade doesn't cover lost or stolen?

Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium

devynbf said:
Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium
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It is $11 for the note 2...and the gps tracking is optional. If you don't set it up before hand it won't work. Not to mention most stolen phones are either imediately turned off or hard reset. (though I have talked to a few people that have found their phone this way)
Sent from my SPH-L900 using xda app-developers app

your right sorry
they do not

Sprints coverage has 2 parts. One is insurance and the other is tep. The insurance is from asurion, you pay 200 and they ship you a new phone and you get it by the next business day. The tep which is total equipment protection is used whenever you have a problem with your phone that isn't covered under warranty anymore. For example if your speaker goes out they will fix it for free or if like me your screen starts messing up they will get you a whole new phone. If not for that then I would have to take the Samsung warranty and they ask that you mail it to them, wait while they fix it and then they ship it back. It can take from 2 to 3 weeks. Sprint will still check your phone but fixing it will cost 35 or more I believe. I think its 8 for insurance and 5 for tep, but I believe the insurance used to be 6. Not quite sure about any of this as it is just off the top of my head. I do know that the 11 or 13 package has 2 parts.

I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II

MeetFace said:
I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II
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best buy does not cover lost or stolen
Sent from my SPH-L900 using xda app-developers app

Best buy covers absolutely everything except lost or stolen. Unlimited claims and no deductible! They order you a new phone and give you a loaner If you need one. As far as lost or stolen, if you have their geek squad, there is a free app called locked And found that tracks where your phone is and takes pictures of what it sees with the front facing camera (a thiefs face maybe?) and reports to a website only you have access to.
For those who have the protection plan get a hold of your gsp# off your receipt because the app asks for it, or call best buy mobile.
Sent from my SPH-L900 using xda app-developers app

The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium

inmnbob said:
The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium
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Not trying to be a argumentative but I don't think your complaints are valid.
1) I understand requiring you to return to the same store is not as convenient as possible... but creating the infrastructure to manage inter-store returns for loaner require technology investments which would surely increase the cost of insurance. Besides, most insurance programs don't even have this feature. It's inconvenient for travelers but making accomodations for such cases may not necessarily be worth the investment.
Also, loaners are temporary. To match your phone... and everyone else's, best buy must have at least one of every phone ever, for each store. (At least within the last two years). Do you expect them to open a new box everytime they dont have a matching loaner availabe?...assuming they even have them in stock?
As per your second complaint I don't know what the problem was, but bb doesn't automatically do replacements. .. instead will do repairs on fixable problems. Correct me but I believe that's what happened. They offered to do a repair but you wanted a replacement.
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
swyped all these spelling errors from my galaxy note 2

finalhit said:
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
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its not even insurance. its a protection plan. similar, but not the same thing. i dont know if you can call it insurance fraud unless it is underwritten by an indemnity company.
that being said, you are correct, sir.

Sprint TEP + Kaspersky One, insurance and the ability to track, lock and wipe your phone.
You can also take pictures of the person using it.
It's win....

I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app

chuhsi said:
I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app
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How much you pay and what does ir cover?
Sent from my MASSIVE Galaxy Note® II...*