Sprint says OPtimus G isn't TEP qualified.. - Sprint LG Optimus G

So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.

cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
Total Equipment Protection
$11.00
That's a different TEP than most older phones.

cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
That person is an idiot. You can add TEP on the Optimus G. Trust me. Haha. :laugh:

Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2

I also have the TEP and its $11 per month. The sprint rep was very adamant about it although it seems a bit expensive.
Sent from my LG-LS970 using xda premium

TEP went to 11 bucks a month for all phones above a certain price point. (all newer mid-high end smartphones) and for the low end and feature phones its like 8 bucks a month
Shifted from a Zombie Wasteland

cmsjr123 said:
Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
You have 30 days to add it from activation date. So either call or online thru chat
Sent from my LG-LS970 using xda premium

Online via chat probably and well it might be expensive but still cheaper than a new phone..
Sent from my Nexus 7 using Tapatalk 2

$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times

stealth919 said:
$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times
Click to expand...
Click to collapse
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.

I was able to get TEP on mine. Like others have said, its $11.

sn0w said:
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.
Click to expand...
Click to collapse
No sir, that's getting your money's worth there for sure!

So could someone explain exactly how it works? I'm considering it. Do I pay for repairs? And I know everything is covered.. I'm tempted..
Sent from my LG-LS970 using Tapatalk 2

If its your fault then 100 deductable no questions asked. Warrenty stuff is free.
Sent from my LG-LS970 using Tapatalk 2

TEP's monthly cost is calculated by the full MSRP of the handset.
Anything below $499.99 is $8 per month
Everything $500 and up is $11 per month
WiMax devices are grandfathered into the old $8 rate (The Motorola Photon, HTC Evo 3D, etc. are $549.99 but are $8 per month to insure).
Deductibles are also calculated by the full MSRP of the handset.
Anything $299 and below will have a $50 deductible
Anything between $300-499 will have a $100 deductible
Anything between $500-599 will have a $150 deductible
Anything over $600 has a $200 deductible
Wimax devices are again the exception having been grandfathered in on the old $8 rate; The Photon and Evo 3D for example have $100 deductibles.
Some examples of TEP premiums and deductible schedule with Sprint's current device lineup:
Kyocera Rise - MSRP $249.99, $8/month, $50 deductible
LG Mach - MSRP $399.99, $8/month, $100 deductible
Samsung Galaxy S II - MSRP $499.99, $8/month, $100 deductible - WIMAX
[*]LG Optimus G - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 16GB - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 32GB - MSRP $599.99, $11/month, $150 deductible
Samsung Galaxy Note II - MSRP $649.99, $11/month, $200 deductible
As for what's covered, here's the easiest way to think of it:
Anything YOU did to your phone (or by omission allowed to happen) will require you to contact Asurion, pay a deductible and they will ship a phone to the address of your choosing. *
Anything that the PHONE did by itself and can be reproduced in the store is covered at a store level. They'll attempt to fix the phone, if it can't be fixed a DHRP (Direct Handset Replacement Program) phone will be ordered. **
As for your manufacturers warranty, it's completely and 100% not applicable at the store. Doesn't matter if you bought the phone 8 months or 8 weeks ago, once you're outside of 14 day return/exchange window, you're paying out of pocket to fix defects with your phone if you don't have TEP. If it's physical damage, lost/stolen, etc, you're paying out of pocket to buy a phone at full MSRP.
* This would be physical damage, cosmetic damage, lost phone, stolen phone, liquid damage, cracked screens, housing damage, etc
** This would be defects in the phone itself such as swollen battery, blown speaker, dead spots in the screen, non-traumatic charging port failures, etc.
Accessories bundled with the device are not included in TEP protection (chargers, headphones, etc)
DHRP phones can be new or reconditioned depending on the age of the product (the older it get's the more likely you are to get a recon) and will either be the same phone or something comparable. If you bring in a broken Galaxy S II don't expect to walk out with a Note.
---------- Post added at 03:53 PM ---------- Previous post was at 03:43 PM ----------
I forgot to mention, TEP can be added during the 14 day return policy or after an eligible repair. If you bring in an uninsured phone, pay to have it fixed, TEP can be added afterwards.
Care may allow you to add TEP up to 30 days out but it doesn't always stay on the account if you do it at the store after 14 days from purchase (System may kick it off if it doesn't see a TEP eligible transaction).

Being a tech for sprint I will tell you that TEP is available for our phones. I have it on mine. I believe that when they say it's not available they are most likely referring to the TEP app you can download. The app usually takes some time to be made compatible with new devices.
The TEP app allows things like GPS location of your phone, remote wipe, etc and can only be used if you have TEP service on your account.

I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.

Th3ArCh0n said:
I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.
Click to expand...
Click to collapse
I'm about to take my chances in having my wife's SGS3 fixed. She has a slight crack that goes through the center of the glass. It's not shattered by any means, but I more or less assumed that the phone being 3 months old, it would be covered by warranty. I do have TEP on it though.

Th3ArCh0n said:
We try to take care of the customer as much as possible.
Click to expand...
Click to collapse
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!

tduck said:
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!
Click to expand...
Click to collapse
I am sure he feels bad for missing out on an upgrade that would have paid him 4 bucks. Scratch that, when you gave him a bad survey score for making you buy a phone when yours was "repairable" he would have lost money anyway. He really missed out.
Sent from my SPH-L900 using xda premium

Related

E4GT insurance

Just bought my phone yesterday & have 14 days to decide if I want opt in with Sprint's insurance plan.
I did so because I wanted to see what other "alternative" insurance competitors had to offer.
Ensquared seems to be pretty good but some things to take into consideration before choosing them:
Monthly premiums are less: $4.91 vs. Sprints $8 which comes out to $58.99/yr. vs Sprints $96/yr. And with Ensquared you pay the whole plan fee up front.
Ensquared's deductible is $75 BUT it's my understanding that there is a $35 admin fee for the first claim and a $25 admin fee for the 2nd & 3rd claim (wtf!!!).
So with Ensquared it comes out to $110 for the 1st claim & $100 for the 2nd & 3rd claims (admin fees included), whereas Sprint has a $100 deductible for 3 claims within a 12 mo. period & no admin fees (I think)
Both Ensquared & Sprint cover up to $1000 on each claim.
On Ensquared's 1 yr. plan you can file up to 2 claims within a 12 month consecutive period, their 2 yr. plan covers up to 3 claims BUT the 2 yr. plan asks for an up front payment of $99.99 which comes out to $4.16/mo. or $49.99/yr.
Sprint also allows one the option to cancel at anytime & receive a prorated credit of your unearned premium, not too sure about Ensquared.
So taking everything into consideration we can see that Ensquared's monthly premiums are lower BUT when filing a claim it costs more.
When calculating all the numbers between the two on a 1 yr. plan basis & using 2 claims within that year. Ensquared comes out to $268.99 & Sprint comes out to $296 (but you have one more claim left)
In the end I'll probably go with Sprint for 3 major reasons: The biggest is no admin fees, the 2nd is a higher number of allowed claims given within each plan period & the 3rd is the ability to recomp any unearned premium.
If anyone here has experience with both can you please post any additional pro's & cons between the two including the level of customer service.
Thanks.
I pay the $8 insurance on both of my phones. It is really nice being able to walk into a Sprint store and walk out one hour later if you have an issue. When I had my OG Epic, my screen went bad. I brought it in and they not only replaced the screen but also the keyboard and battery cover. It was like getting a new phone.
Sent from my Nexus S 4G using xda premium
JohnCorleone said:
I pay the $8 insurance on both of my phones. It is really nice being able to walk into a Sprint store and walk out one hour later if you have an issue. When I had my OG Epic, my screen went bad. I brought it in and they not only replaced the screen but also the keyboard and battery cover. It was like getting a new phone.
Sent from my Nexus S 4G using xda premium
Click to expand...
Click to collapse
This is where having the insurance doesn't seem to make sense... I don't carry it, but if my screen goes bad, I wall into a Sprint store, pay $35, and they replace the phone under manufacturer warranty. Only down side is it sometimes takes a day store a replacement to arrive.
In your case, you had to pay $100, or the cost of repair, right?
Sent from my SPH-D710 using XDA App
Maybe I'm wrong, but as I understand it, any insurance claims require you to send the phone to Asurion. I don't believe the Sprint stores handle any insurance claims.
EL TEJANO said:
Ensquared's deductible is $75 BUT it's my understanding that there is a $35 admin fee for the first claim and a $25 admin fee for the 2nd & 3rd claim (wtf!!!).
Click to expand...
Click to collapse
Where did you read that the first claim has a $35 fee? First claim is $75, after that it's $100. So for one year it's $60 and two claims ($75, $100). 2 year it's ($75, $100, $100)
mzaur said:
Where did you read that the first claim has a $35 fee? First claim is $75, after that it's $100. So for one year it's $60 and two claims ($75, $100). 2 year it's ($75, $100, $100)
Click to expand...
Click to collapse
I read it on their page, unless it was for a different type phone. Either way it's still ridiculous.
I don't have Sprint. Ensquared is considerably cheaper than my options with AT&T. Even compared to Sprint's TEP, if something happens after 12 months, that's 96+100= $196 for replacement. With Ensquared it's $135 if you have 1 year plan and $175 with 2 year plan. Not ridiculous at all.
I was going to stop my Sprint insurance last week because I baby my phone and nothing ever happens. Then my phone stops working. After 45 mins the tech couldn't bring her back to life so they swapped it out right then and there. Usually they order one and it takes a day to get there but I got lucky. Lesson learned it's nice having Sprints insurance. lol
Dalmus said:
This is where having the insurance doesn't seem to make sense... I don't carry it, but if my screen goes bad, I wall into a Sprint store, pay $35, and they replace the phone under manufacturer warranty. Only down side is it sometimes takes a day store a replacement to arrive.
In your case, you had to pay $100, or the cost of repair, right?
Sent from my SPH-D710 using XDA App
Click to expand...
Click to collapse
The $100 is only for lost/stolen phones when you go through Asurion. I have taken phones into the Sprint store and got them fixed or replaced without paying anything since I have TEP. A friend of mine that is a fireman and does construction on the side breaks his phone a few times a year and never pays for repair or replacement. Think on his latest phone he switched to Best Buy's insurance and then switched back to Sprint's after his first claim with BB. They sent his phone out for a month before finally agreeing to replace it. Sprint he has never waited more than 2 days.
blkhwkz said:
The $100 is only for lost/stolen phones when you go through Asurion. I have taken phones into the Sprint store and got them fixed or replaced without paying anything since I have TEP. A friend of mine that is a fireman and does construction on the side breaks his phone a few times a year and never pays for repair or replacement. Think on his latest phone he switched to Best Buy's insurance and then switched back to Sprint's after his first claim with BB. They sent his phone out for a month before finally agreeing to replace it. Sprint he has never waited more than 2 days.
Click to expand...
Click to collapse
the $100 insurance claim also applies to broken screens w/more than a 1/2 inch crack. My wifes EVO dropped a few months back and the screen is nearly shattered. Only way to fix it is to file insurance claim and pay deductible. Sprint stores wont even touch it. Good thing for her is its still usuable and shes waiting a couple months for an upgrade.
Call your home insurance. We're with Amica, and when we asked them about additional coverage for our electronics, they said we could insure all of our electronics (2 cell phones, ipad, 2 Touchpads, computers, etc.) for ~$50 per year. This would be used for worst case scenarios, such as losing your phone, or breaking it beyond repair.
If you have an issue like a bad screen, broken camera, defective microUSB port, etc just take it in to Sprint and pay the $35 to have it repaired. The only way the $8 TEP program is beneficial is if you're very clumsy and/or your phones seem to always break.
I work in a metal fab shop and my phone speakers go out a lot so 8 bucks a month is a good deal for me.
Sent from my PG86100 using XDA App
thaprinze said:
Call your home insurance. We're with Amica, and when we asked them about additional coverage for our electronics, they said we could insure all of our electronics (2 cell phones, ipad, 2 Touchpads, computers, etc.) for ~$50 per year. This would be used for worst case scenarios, such as losing your phone, or breaking it beyond repair.
Click to expand...
Click to collapse
Well I'll agree that $50 per year to cover your electronics is good but is there a deductible that must be met first?

[Q] rooted warranty service

I managed to crack my screen and was going to take it in to see if I could get service on it at Sprint, and was wondering how much trouble I'm going to get for having a custom ROM and 'suspected root' on the device?
I have a doc from 4/4/11 from sprint itself that says they are supposed to service it anyway and 'counsel' me on not rooting - is this still current policy or is there a newer doc to have on-hand if I catch flak for a custom ROM?
You'll have to pay a deductible even if you have TEP. They changed things.... so they can't refuse you service for a rooted phone.
Sent From My Sprint Galaxy Nexus via XDA Premium
New policy says that rooted does not matter anymore.
Sent from my GT-I9300 using Tapatalk 2
MДЯCЦSДИT said:
New policy says that rooted does not matter anymore.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
A lot of store employees are not aware of this, think they know better, or choose to ignore it.
Sent from my SPH-D700 CM9 ANDROID 4.0.4
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay. Half tempted to take that money and put it towards the Note I've been looking at for a while.
tigerknight said:
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay.
I was just told that my wifes screen was too cracked to repair and I had to file a claim and pay the $100. I asked what it would cost me to pay them direct to replace the screen and I was told they could not do it. Neither he nor I understood that but he said that was policy because the crack was too big. If the crack was smaller they would replace it for me.
Who knows anymore?
Click to expand...
Click to collapse
tigerknight said:
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay. Half tempted to take that money and put it towards the Note I've been looking at for a while.
Click to expand...
Click to collapse
Precisely why tep is a waste. 100 plus the monthly fee makes no sense
Sent from my SPH-D700 using xda premium
I've been jonesing for a Note too.
xjayman said:
Half tempted to take that money and put it towards the Note I've been looking at for a while.
Click to expand...
Click to collapse
I just cracked my Epic 4G screen tonite.
I love my phone, but I've been jonesing for a Note too.
I have TEP.
A Samsung Note in my neighborhood is going for $549 plus a two year contract through ATT. Better deal on EBAY, at least if I don't miss 4G too much.
Glad they are no longer prejudiced against rooted phones.
I have CleanGB 1.1.2 MTD, and my USB computer access doesn't work any more, so I signed on to see how I could best brick my poor little Epic 4G so they wouldn't notice it's rooted, since I can't connect to ODIN to return to stock.
I expect that installing a BML rom might do the job, but I'm glad I won't have to figure it out.
tigerknight said:
I managed to crack my screen and was going to take it in to see if I could get service on it at Sprint, and was wondering how much trouble I'm going to get for having a custom ROM and 'suspected root' on the device?
I have a doc from 4/4/11 from sprint itself that says they are supposed to service it anyway and 'counsel' me on not rooting - is this still current policy or is there a newer doc to have on-hand if I catch flak for a custom ROM?
Click to expand...
Click to collapse
Sprint does service and/or rooted handsets but DOES NOT repair root devices with cracked screens where there are 3+ cracks and the length of the crack on any of them exceeds 1". There is value to their $8 or $11 TEP considering if you took advantage of a handset discount less than 20 months ago, you would be purchasing a replacement device at full retail price. I'd rather pay $100, $150 or $200 for the TEP deductible than have to pay up to $600 for full price.
wireless.praying.mantis said:
Sprint does service and/or rooted handsets but DOES NOT repair root devices with cracked screens where there are 3+ cracks and the length of the crack on any of them exceeds 1". There is value to their $8 or $11 TEP considering if you took advantage of a handset discount less than 20 months ago, you would be purchasing a replacement device at full retail price. I'd rather pay $100, $150 or $200 for the TEP deductible than have to pay up to $600 for full price.
Click to expand...
Click to collapse
Or just go on ebay and get another Epic for $99 or cheaper if you wanna game an auction for one with the saved money you DIDN'T spend on TEP all the months the phone was fine
I'm going to drop the insurance after this.
iviyth0s said:
Or just go on ebay and get another Epic for $99 or cheaper if you wanna game an auction for one with the saved money you DIDN'T spend on TEP all the months the phone was fine
Click to expand...
Click to collapse
For $99 I could send my phone away for repair or buy one buy one off EBAY or Cowboom. Sprint will give me a refurbished phone for my $100 deductible. Assuming they have another Epic 4g Galaxy S in stock, the only advantage of dealing with Sprint is convenience of not having to wait for one to come in the mail.
I have a hope they will have one in stock only because it's the biggest corporate store in New York City.
Else they are all mail options for the same price with absolutely no reason to pay $7 monthly to sprint.
If I had a brand new Galaxy Note, however, then it would be worthwhile cos I see those suckers Ebay for a Grand!. It gets like gambling.
webfairy said:
I just cracked my Epic 4G screen tonite.
I love my phone, but I've been jonesing for a Note too.
I have TEP.
A Samsung Note in my neighborhood is going for $549 plus a two year contract through ATT. Better deal on EBAY, at least if I don't miss 4G too much.
Glad they are no longer prejudiced against rooted phones.
I have CleanGB 1.1.2 MTD, and my USB computer access doesn't work any more. MOD EDIT
Click to expand...
Click to collapse
It does not matter whether you are rooted or not when making an insurance claim. You cracked your screen, you will pay $100 for a refurb through Assurion.
There will be NO more talk of frauding Sprint.
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[SPRINT] Do we have TEP for our phones?

Hey everyone! When I tried too purchase from best buy the rep told me to get BB insurance because there was no Sprint TEP for this phone. Anyone know otherwise?
Yes you do have TEP, $11 a month with $200 deductable. Don't know why he would say that unless he just wanted his numbers higher. Best buy $10 a month no deductible with 1-5 day turn around.
Sent from my SPH-L710 using xda premium
I bought my phone from bestbuy but activated through my Sprint account and it gave me the option to add TEP. Which I did of course (if at least for the first few months)
Sephirothvfc said:
Yes you do have TEP, $11 a month with $200 deductable. Don't know why he would say that unless he just wanted his numbers higher. Best buy $10 a month no deductible with 1-5 day turn around.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
When did it go to $200? It was just $100. **** for $200, you might as well buy a new phone
Wow i heard it was going to be 11 but 200 deductable? Are they still going to do the advanced exchange?
Sent from my SPH-L710 using xda app-developers app
I was told by Sprint Employee Care that deductible is $150 for this phone because it is less than $550 retail cost.
I just Googled it and it looks to be corect, $150 for both 16GB and 32GB models: http://www.phoneclaim.com/sprint/deductible
quick99si said:
I was told by Sprint Employee Care that deductible is $150 for this phone because it is less than $550 retail cost.
I just Googled it and it looks to be corect, $150 for both 16GB and 32GB models: http://www.phoneclaim.com/sprint/deductible
Click to expand...
Click to collapse
Confirmed. I just looked it up on Asurion's website.
150 is more but better than 200 I can deal with that if it gets stolen or water damaged
Sent from my SPH-L710 using xda app-developers app
So I just checked my account and noticed that my TEP didn't roll over when I got my GSIII, called Sprint and had it added. Took a swim in the pool today with my new GSIII in my pocket, didn't notice it for about 5 minutes and then pulled the battery and dropped it in some rice, think I'm SOL on this one. So do I just take it to sprint or what, NOt sure how it works as I never had to use insurance.
gottria said:
So I just checked my account and noticed that my TEP didn't roll over when I got my GSIII, called Sprint and had it added. Took a swim in the pool today with my new GSIII in my pocket, didn't notice it for about 5 minutes and then pulled the battery and dropped it in some rice, think I'm SOL on this one. So do I just take it to sprint or what, NOt sure how it works as I never had to use insurance.
Click to expand...
Click to collapse
If your phone is water damaged you can file your claim online. no need to go to the sprint store even, there not going to be able to do anything accept fill out the form thats on this site for you. phoneclaim.com The website is through asurion, sprints warranty and claim handler. If it were me i would just say i lost my sgs3. That way you dont have to send your Liquid Damaged Sgs3 back to sprint. It will cost you the same 150$ You can save the phone for parts or something. Wouldnt hurt to have an extra lcd front housing for the phone in case you ever dropped your new phone. You can pay for your replacement phone online with a credit card and they do overnight shipping is included in the 150$ price I believe. This is only what i would hypothically do and am in no way saying you should do this!
doesnt hurt to hit the repair center if you have some time. minor water damage is covered under TEP, and as long as there is no board level corrosion they should replace it at no cost. personally i think that a 45 min to a hour is worth the possibly saving a 150 bucks.
The battery water indicator turned pink but the one on the phone is still white. Does Sprint even carry the 32g model in store?
zuluturtle said:
minor water damage is covered under TEP
Click to expand...
Click to collapse
Proof?
I'm pretty sure even sweat and condensation are not covered. As soon as it turns pink, it's a deductible.
Especially when OP states he jumped in the pool. I'm pretty sure that's not minor.
zuluturtle said:
doesnt hurt to hit the repair center if you have some time. minor water damage is covered under TEP, and as long as there is no board level corrosion they should replace it at no cost. personally i think that a 45 min to a hour is worth the possibly saving a 150 bucks.
Click to expand...
Click to collapse
This is only true if you have a nice repair center that works outside the rules. Water and/or physical damage immediately negates the repair portion of TEP and requires you to file a claim. My wife works for Asurion, it's one of the very first questions they ask.
Regardless our deductable is 150 call it in stolen so asurion doesnt have to see ur wet phone
Sent from my Galaxy S3

Let's do the math on accidental insurance

I've read the Worth Ave thread but I am going to pass on the college plus despite what the phone operator told me since it is clearly stated on their website that you must be a student or employee of colleges or universities.
So for Accidental smartphone coverage:
Worth Ave : $59/year with $50 deductible with no limits on number of incidents. Not sure if there is only one replacement allowed per year.
Cons: maximum of $599, no normal wear and tear or mechanical breakdown, ONLY accidental drops, spills and theft. No claims if you simply lost your phone.
Gocare insurance: $59/year with $50 deductible with no limits on number of incidents. One replacement device during the coverage term. Said it will cover jailbroken phone so I would assume rooted phone also. Coverage seems to be very comprehensive but no theft or loss coverage.
Square trade: one year is $69 two year is $99(cheaper at Amazon, $125 at square trade site) $99 deductible. One replacement per coverage term. Each accidental claim is deducted from full replacement value of phone. A little ambiguity since when I read the contract, it said PURCHASED PRICE not full replacement cost.
Squaretrade:
Given the $99 deductible and the fact that if you paid for 2 years for squaretrade, and the fact that each time you have a claim, the cost of the claim is deducted from the maximum value, I do not think that the squaretrade deal is a good deal. If you choose the $6.99/month, you still have to pay for all 24 months if you made any claim. Also suppose you need a replacement 3 months after your coverage starts, you are out $99 plus $99 and you will not have any more coverage on the replacement device since you exhausted the maximum value.
Gocare:
For $59/year with $50 deductible, I think this is a better plan. Each incident whether it requires replacement or repair is $50 not $99. Also if your phone is not repairable during the first year, you are out only $59+$50 instead of $198 if you had square trade. Also you can repair as often as you like. Crack screen twice, $100. With Squaretrade, two crack screens and you are out $198 plus you probably can't submit another claim ever on that policy if the actual screen replacement cost is half the phone cost.
Either way, it is cheaper and wiser to buy one year instead of two year. Buying one year at a time will allow one replacement each year for the worst case.
I want to hear your thoughts but looks like I am going to pull the trigger on gocare insurance.
I can confirm I claimed on square trade and was given the full retail amount to purchase a new phone
Sent from my SPH-L900 using Tapatalk 2
I went with Squaretrade because of their good reviews on Amazon, etc.
I have Sprint's insurance currently, but for 11 dollars a month, with a 150 deductible, I wanted to try something else.
The problem with what you said, buying 1 year at a time, is that I dont believe with Squaretrade you can do that. My understanding is that you have to buy it within the first 30 days of purchasing your phone.
So does Gocare cover loss or theft? It sounds like the best deal, but lost or stolen is important to me.
bullz7210 said:
I went with Squaretrade because of their good reviews on Amazon, etc.
I have Sprint's insurance currently, but for 11 dollars a month, with a 150 deductible, I wanted to try something else.
The problem with what you said, buying 1 year at a time, is that I dont believe with Squaretrade you can do that. My understanding is that you have to buy it within the first 30 days of purchasing your phone.
Click to expand...
Click to collapse
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
I'm glad this thread is here, I was about to make a similar post. I'm also wondering which way to go as I currently have the Sprint coverage and would like something better and more affordable. I never heard of Gocare until now. I've used Squaretrade for my TF700 and it went well, bought a new one with the money...no deductible for tabs.
I'm thinking that will all the things that could go wrong with a phablet, if it would be better to go with Sprint for the ease. Will definitely look more into Gocare as I plan on picking up my phone this weekend.
I also was checking with Professor Google and found this: http://www.ensquared.com/GoCare-vs-Ensquared-vs-SquareTrade Ensquared is looking really good too. I'm going to put some more research into it but from their page here they look to have the best coverage: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
What about best buy? I heard we can just take the receipt and box into the store to get it added.
Ensquare looks pretty good since it covers loss also. Price is not bad for 1 or 2 years and you get up to 2 or 3 claims. I guess squaretrade is best known for service but if you need replacement within 2 years(assuming $99 2 years coverage), you will be out $198 and won't be able to make any more claims. With ensquare, you can lose your phone up to 3 times and they will charge you $75 for first time, $100 second and third time. How is ensquare's claim reputations?
Thanks to being spurred on by this thread, I have decided on insurance (which I NEVER get, but this phone is too expensive to risk) and weighed all the options. I just signed on with Ensquared. I almost went with GoCare, but read several things that said it was more a repair facility than an underwritten insurance provider. I ruled out Square Trade, Sprint and others for a variety of reasons. $59/yr with up to 2 claims ($1000 limit per claim), $75 ded on first and $100 if there's a second. Probably I will have none, but already feel more relaxed. They also cover loss or theft. Link if interested: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone
Why not Sprint TEP?
Does it cost more? Yes. $11 a month.
Defective phone or wear and tear? Take it to the store. Swapped or repaired.
Lost, stolen or damaged? $150 deductible. I think there was something stating it's 3 swaps now.
Without it and with a 3rd party insurance. You have your 1 year warranty, but there is a $36 swap fee involved. Or good luck contacting Samsung. I tried and no one spoke English or had any idea of what I meant when I called in and explained my vibration issue. The motor or something is loose that it reproduces a horrid cracking sound. I have to keep it turned down at all times.
Silent25r said:
What about best buy? I heard we can just take the receipt and box into the store to get it added.
Click to expand...
Click to collapse
I work for best buy mobile an you can only add our protection plan if you bought the phone with us, with the exception of the iphone which we'll insure no matter where it was bought as long as its within 30 day of purchase and no damage to phone.
ps2gamer02 said:
I work for best buy mobile an you can only add our protection plan if you bought the phone with us, with the exception of the iphone which we'll insure no matter where it was bought as long as its within 30 day of purchase and no damage to phone.
Click to expand...
Click to collapse
I have a phone I bought at sprint online and just went into the store and they added the insurance no problem
Sent from my SPH-L900 using xda premium
aquaholik said:
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
Click to expand...
Click to collapse
They DO cover lost...if you file a report. I.E. "I saw it here last but now it is gone", with the police. Not loss in your living room. It has to be reported.
I had extensive conversations with them. As long as you are not trying to scam them. I hope I don't have to use it either.
And to the guy that said why not Sprint. It's 11 a month and $200, not $150 to replace.
steviee7 said:
I have a phone I bought at sprint online and just went into the store and they added the insurance no problem
Click to expand...
Click to collapse
Please expound. I might be interested in doing this, but thought I had to buy it at Best Buy to be eligible.
ffolkes said:
Please expound. I might be interested in doing this, but thought I had to buy it at Best Buy to be eligible.
Click to expand...
Click to collapse
I went to a best buy and they said only an iPhone would they sell insurance on it if you didn't get it from them. So no luck. He said return the phone and get it from them....
This site add some insight http://extended-warranty-services-review.toptenreviews.com/
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
---------- Post added at 10:28 PM ---------- Previous post was at 10:04 PM ----------
aquaholik said:
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
Click to expand...
Click to collapse
Where did you see the blanket coverage on their site or did you call?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
chrischoi said:
Why not Sprint TEP?
Does it cost more? Yes. $11 a month.
Defective phone or wear and tear? Take it to the store. Swapped or repaired.
Lost, stolen or damaged? $150 deductible. I think there was something stating it's 3 swaps now.
Without it and with a 3rd party insurance. You have your 1 year warranty, but there is a $36 swap fee involved. Or good luck contacting Samsung. I tried and no one spoke English or had any idea of what I meant when I called in and explained my vibration issue. The motor or something is loose that it reproduces a horrid cracking sound. I have to keep it turned down at all times.
Click to expand...
Click to collapse
People are saying it's $200 for the Note 2 which IMO is getting outta hand.
Sprint insurance is getting so expensive it's out of the question for me. I can wait for a few days while my phone is getting repaired (did it twice with my Epic). The local sprint store (and I did not have TEP) was kind enough to give me a loaner for a week without any charge (best buy will do the same if you have their coverage).
I'm going to go with Best Buy. $169, no deductible. Sure it's more out of pocket, but I've heard of them, and after one claim I'm ahead of the game than with Squaretrade.
Chuck_IV said:
People are saying it's $200 for the Note 2 which IMO is getting outta hand.
Click to expand...
Click to collapse
Yes. I had to pay $200
MeetFace said:
Sprint insurance is getting so expensive it's out of the question for me. I can wait for a few days while my phone is getting repaired (did it twice with my Epic). The local sprint store (and I did not have TEP) was kind enough to give me a loaner for a week without any charge (best buy will do the same if you have their coverage).
I'm going to go with Best Buy. $169, no deductible. Sure it's more out of pocket, but I've heard of them, and after one claim I'm ahead of the game than with Squaretrade.
Click to expand...
Click to collapse
Best Buy vs. Squaretrade Vs Worth Ave.
Go look at my Worthave thread before you decide. $67 for 2k of insurance on any electronics with a $25 deductible.
ZenInsight said:
Yes. I had to pay $200
Best Buy vs. Squaretrade Vs Worth Ave.
Go look at my Worthave thread before you decide. $67 for 2k of insurance on any electronics with a $25 deductible.
Click to expand...
Click to collapse
I didn't see that on their site...how did u get that?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

Has anyone heard of squaretrade insurance?

http://www.squaretrade.com/best-buy-smartphone-warranty
They have better rates than bestbuy and sprint, and a lower deductible..has anyone heard of this company before? I'm like 4 days into having my note 4 and kinda thinking about insurance. bestbuy decided to impliment a protection plan identical to sprints. :/
No. But you have got me interested. Im going to call them this week and get some more info. 11 bucks a month for sprints insurance, its half the cost. One thing about insurion (or what ever their name is), i know for a fact they pay claims. Ive used them once when I dropped my droid razr maxx hd in my coffee. Had a new phone in 2 days. Not sure how reliable this one is. But Im definitely interested in knowing more. One thing that is a red flag is it has Sprints deductible at 200 bucks. Mine is 100 bucks, or at least it used to be.
Let me know what you find out. Ill do the same after I call them.
Thanks for the info. Good to know there is some competition for mobile device insurance.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH
Unfortunately with the premium phones the deductible is $200 and $300 if you lose the phone. I will be looking into this tomorrow also.
I would read the reviews on Amazon, I was all for buying through square trade... Now I am rethinking it
I actually use to sell Square Trade and use them for all my electronics (except phones because I haven't broken one yet). If you read the comments you'll see that they're 5 star rated on Amazon and have an A+ rating with the BBB as well as numerous awards for customer service. They're totally worth it though I'm not familiar with their phone policies, I only TV, computer, and tablet warranties.
I do know that if you intend on keeping the phone for the full two years you can just buy the insurance instead of doing monthly installments. In the end it saves you around 50% give or take.
If you want more info call them or go in to a TigerDirect, they sell them there. You can get a device anywhere and buy the Square Trade at Tiger, just make sure to tell them you saw the online price and it was cheaper, it'll knock down the price.
Squaretrade is about the same as any warranty, customer service is ok, once you speak to a supervisor. Most lower reps don't know what they are talking about, when my note 3 screen cracked they replaced it with a new phone from amazon, but I was told that was a one time deal. Otherwise it is "gently used" or open box items. I paid 89 for two years with them, but I am also paying 13 a month with sprint and will probably stick with sprint unless Squaretrade does that again. Only recommend them if you don't want to shell out a monthly payment with sprint
Sent from my SM-N910P using XDA Premium HD app
Have we found out anything else regarding squaretrade? I haven't had a chance to call them at all but I'm thinking of just going with best buys insurance, even if the deductible is crazy high. ..
I have SquareTrade on both of my tablets but fortunately I never used the policy... I would insure my phone with them but they don't cover theft or loss like Sprint does.
Sent from my SM-N910P using Tapatalk
Come on guys, Google is your friend! Squaretrade is either $5 a month or $99 for two years. They don't cover loss or theft and their deductible is $75. Across the board they're more affordable than everyone else. You can also get it on any device at any time, you just have to prove it's working I guess.
http://www.squaretrade.com/smartphone-warranty
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
DarkManX4lf said:
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
Click to expand...
Click to collapse
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
I've used squaretrade for years, they're a good route to take, but as with any contract, be sure to read the terms and understand what you're reading.
Patch7 said:
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
Click to expand...
Click to collapse
Yep I know. That's why I said "some times with a new device".

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