Develop Bugs

To insure or not insure, that is the question?

So, I'm eligible on Wed. to upgrade and get myself the S3. My question is whether to insure it or not? I believe it's now $11/month and $150 deductible? Thoughts?
Thanks!

Worth it don't risk it I wouldn't I love this thing too much..
Sent from my Galaxy S3

Get insurance from worth ave group. Best value!
Sent from my SPH-L710 using Tapatalk 2

ripalsanghani said:
Get insurance from worth ave group. Best value!
Sent from my SPH-L710 using Tapatalk 2
Click to expand...
Click to collapse
Thanks, I'll check it out!

To Insure or not
sandman512 said:
So, I'm eligible on Wed. to upgrade and get myself the S3. My question is whether to insure it or not? I believe it's now $11/month and $150 deductible? Thoughts?
Thanks![11 dollars a month no way, I pay 8 dollars a month on my plan. It's definitely worth having insurance i have bricked two phones over the past 3 years and I have gotten a replacement free of charge trough Sprint, now Asurion is a very crappy insurance service, They wanted to charge me 500 usd for a broken HTC Evo Design that had been run over and sent back for replacement.]
Click to expand...
Click to collapse

Before you get this from Sprint...check Best Buy...you get all the same offers that sprint gives...and insurance is around 10 bucks no deductable...you can also get a free extra battery from the insurance.
Sent from my cm_tenderloin using xda app-developers app

Thanks for the replies, I'm on the SERO plan, so not sure BB can do the upgrade.

I went with the best buy insurance. There is no deductible but they do not cover lost or stolen phones. Plus if you pay for the full 2 years at once they give you a discount. I believe it came out to $170, which is about $7 a month.

ToiletDuck555 said:
but they do not cover lost or stolen phones
Click to expand...
Click to collapse
This is the number 1 reason I went with Sprint's TEP.
Worst case, I pay $150 for a new phone, and if it an actual hardware issue (not water or something "I" did) Sprint replaces it for free.
I got a replacement ET4G (bad GPS), and 2 replacement Samsung Moments (Bad USB Ports) all for free. Also got a replacement moment when it was less than 2 months old (stolen) for $100.
IMO, if you don't have some sort of insurance on your phone, you're nuts.

over two years with insurance if you file a claim, you will spend $414. if you break your phone without insurance the phone will cost $549.
personally, i have two children under three years old that throw objects very well. that includes cell phones laying around, so i have insurance on it

if you break your phone without insurance the phone will cost $549.
YOu're forgetting phone prices come down substantially after the first 6 months...
Personally I have only needed insurance once... paid 150 deductible for what would have cost me at most $200 to buy off ebay/craigslist for the same 'used' phone. Could have saved myself the year of premiums.
Didn't buy the insurance on the S3...remember manufacturer defects are still covered under it's warranty as well. (Though I don't recall how long that is just now... 90 day, or 1 yr).
Click to expand...
Click to collapse
Click to expand...
Click to collapse

You best read about BB insurance claims
ToiletDuck555 said:
I went with the best buy insurance. There is no deductible but they do not cover lost or stolen phones. Plus if you pay for the full 2 years at once they give you a discount. I believe it came out to $170, which is about $7 a month.
Click to expand...
Click to collapse
A lot of people have had very bad experiences trying to claim a broken phone.

I opted out of insurance. I got the HD2 a month before it was released when I worked for t-mobile and just recently sold it when I bought this phone through sprint. I just go out of my way to be careful wIth a phone.

unxguyjr said:
Before you get this from Sprint...check Best Buy...you get all the same offers that sprint gives...and insurance is around 10 bucks no deductable...you can also get a free extra battery from the insurance.
Sent from my cm_tenderloin using xda app-developers app
Click to expand...
Click to collapse
How do you get a free extra battery
Sent from my SPH-L710...if some one helps you press the thanks button

sandman512 said:
So, I'm eligible on Wed. to upgrade and get myself the S3. My question is whether to insure it or not? I believe it's now $11/month and $150 deductible? Thoughts?
Thanks!
Click to expand...
Click to collapse
Personnal preference is squaretrade. Wait for a 30% discount and it will be $95 for two years of coverage

Insurance, isnt always for you. its a given that youll be babying your phone. it covers the world around you. Sprint - Asurion TEP bills your cellphone to your account at your request. the only caveat is that its 150 dollar every claim deductable. im replacing my galaxy s3 in an insurance claim and since its so new its still currently on backorder. but they say itll take 5-7 business days. normally if you get your claim in before 10pm you get a new device out within 24 hours. its quite nice when it works as it should.

Let's do the math on accidental insurance

I've read the Worth Ave thread but I am going to pass on the college plus despite what the phone operator told me since it is clearly stated on their website that you must be a student or employee of colleges or universities.
So for Accidental smartphone coverage:
Worth Ave : $59/year with $50 deductible with no limits on number of incidents. Not sure if there is only one replacement allowed per year.
Cons: maximum of $599, no normal wear and tear or mechanical breakdown, ONLY accidental drops, spills and theft. No claims if you simply lost your phone.
Gocare insurance: $59/year with $50 deductible with no limits on number of incidents. One replacement device during the coverage term. Said it will cover jailbroken phone so I would assume rooted phone also. Coverage seems to be very comprehensive but no theft or loss coverage.
Square trade: one year is $69 two year is $99(cheaper at Amazon, $125 at square trade site) $99 deductible. One replacement per coverage term. Each accidental claim is deducted from full replacement value of phone. A little ambiguity since when I read the contract, it said PURCHASED PRICE not full replacement cost.
Squaretrade:
Given the $99 deductible and the fact that if you paid for 2 years for squaretrade, and the fact that each time you have a claim, the cost of the claim is deducted from the maximum value, I do not think that the squaretrade deal is a good deal. If you choose the $6.99/month, you still have to pay for all 24 months if you made any claim. Also suppose you need a replacement 3 months after your coverage starts, you are out $99 plus $99 and you will not have any more coverage on the replacement device since you exhausted the maximum value.
Gocare:
For $59/year with $50 deductible, I think this is a better plan. Each incident whether it requires replacement or repair is $50 not $99. Also if your phone is not repairable during the first year, you are out only $59+$50 instead of $198 if you had square trade. Also you can repair as often as you like. Crack screen twice, $100. With Squaretrade, two crack screens and you are out $198 plus you probably can't submit another claim ever on that policy if the actual screen replacement cost is half the phone cost.
Either way, it is cheaper and wiser to buy one year instead of two year. Buying one year at a time will allow one replacement each year for the worst case.
I want to hear your thoughts but looks like I am going to pull the trigger on gocare insurance.

I can confirm I claimed on square trade and was given the full retail amount to purchase a new phone
Sent from my SPH-L900 using Tapatalk 2

I went with Squaretrade because of their good reviews on Amazon, etc.
I have Sprint's insurance currently, but for 11 dollars a month, with a 150 deductible, I wanted to try something else.
The problem with what you said, buying 1 year at a time, is that I dont believe with Squaretrade you can do that. My understanding is that you have to buy it within the first 30 days of purchasing your phone.

So does Gocare cover loss or theft? It sounds like the best deal, but lost or stolen is important to me.

bullz7210 said:
I went with Squaretrade because of their good reviews on Amazon, etc.
I have Sprint's insurance currently, but for 11 dollars a month, with a 150 deductible, I wanted to try something else.
The problem with what you said, buying 1 year at a time, is that I dont believe with Squaretrade you can do that. My understanding is that you have to buy it within the first 30 days of purchasing your phone.
Click to expand...
Click to collapse
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.

I'm glad this thread is here, I was about to make a similar post. I'm also wondering which way to go as I currently have the Sprint coverage and would like something better and more affordable. I never heard of Gocare until now. I've used Squaretrade for my TF700 and it went well, bought a new one with the money...no deductible for tabs.
I'm thinking that will all the things that could go wrong with a phablet, if it would be better to go with Sprint for the ease. Will definitely look more into Gocare as I plan on picking up my phone this weekend.
I also was checking with Professor Google and found this: http://www.ensquared.com/GoCare-vs-Ensquared-vs-SquareTrade Ensquared is looking really good too. I'm going to put some more research into it but from their page here they look to have the best coverage: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone

What about best buy? I heard we can just take the receipt and box into the store to get it added.

Ensquare looks pretty good since it covers loss also. Price is not bad for 1 or 2 years and you get up to 2 or 3 claims. I guess squaretrade is best known for service but if you need replacement within 2 years(assuming $99 2 years coverage), you will be out $198 and won't be able to make any more claims. With ensquare, you can lose your phone up to 3 times and they will charge you $75 for first time, $100 second and third time. How is ensquare's claim reputations?

Thanks to being spurred on by this thread, I have decided on insurance (which I NEVER get, but this phone is too expensive to risk) and weighed all the options. I just signed on with Ensquared. I almost went with GoCare, but read several things that said it was more a repair facility than an underwritten insurance provider. I ruled out Square Trade, Sprint and others for a variety of reasons. $59/yr with up to 2 claims ($1000 limit per claim), $75 ded on first and $100 if there's a second. Probably I will have none, but already feel more relaxed. They also cover loss or theft. Link if interested: http://www.ensquared.com/catalog/phone-insurance/1-year-phone-insurance-smartphone

Why not Sprint TEP?
Does it cost more? Yes. $11 a month.
Defective phone or wear and tear? Take it to the store. Swapped or repaired.
Lost, stolen or damaged? $150 deductible. I think there was something stating it's 3 swaps now.
Without it and with a 3rd party insurance. You have your 1 year warranty, but there is a $36 swap fee involved. Or good luck contacting Samsung. I tried and no one spoke English or had any idea of what I meant when I called in and explained my vibration issue. The motor or something is loose that it reproduces a horrid cracking sound. I have to keep it turned down at all times.

Silent25r said:
What about best buy? I heard we can just take the receipt and box into the store to get it added.
Click to expand...
Click to collapse
I work for best buy mobile an you can only add our protection plan if you bought the phone with us, with the exception of the iphone which we'll insure no matter where it was bought as long as its within 30 day of purchase and no damage to phone.

ps2gamer02 said:
I work for best buy mobile an you can only add our protection plan if you bought the phone with us, with the exception of the iphone which we'll insure no matter where it was bought as long as its within 30 day of purchase and no damage to phone.
Click to expand...
Click to collapse
I have a phone I bought at sprint online and just went into the store and they added the insurance no problem
Sent from my SPH-L900 using xda premium

aquaholik said:
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
Click to expand...
Click to collapse
They DO cover lost...if you file a report. I.E. "I saw it here last but now it is gone", with the police. Not loss in your living room. It has to be reported.
I had extensive conversations with them. As long as you are not trying to scam them. I hope I don't have to use it either.
And to the guy that said why not Sprint. It's 11 a month and $200, not $150 to replace.

steviee7 said:
I have a phone I bought at sprint online and just went into the store and they added the insurance no problem
Click to expand...
Click to collapse
Please expound. I might be interested in doing this, but thought I had to buy it at Best Buy to be eligible.

ffolkes said:
Please expound. I might be interested in doing this, but thought I had to buy it at Best Buy to be eligible.
Click to expand...
Click to collapse
I went to a best buy and they said only an iPhone would they sell insurance on it if you didn't get it from them. So no luck. He said return the phone and get it from them....

This site add some insight http://extended-warranty-services-review.toptenreviews.com/
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
---------- Post added at 10:28 PM ---------- Previous post was at 10:04 PM ----------
aquaholik said:
That is true, forgot about the 30 days.
GoCare doesn't care if your smartphone is new so you can just buy another one after the first year ends. Neither GoCare nor square trade covers theft or loss but I believe Sprint does.
Worth Ave group covers theft but probably requires a police report. It does not cover lost.
I took a chance and bought the $2000 coverage from Worth Ave group for a year since it is a blanket coverage of all your devices up to $2000. Since you don't even need to submit serial numbers(you can do that when you make a claim, provided you have the original box OR the receipt), I am basically covering every piece of electronics I own for up to $2000(smartphones, camera, laptop, camcorder) against accidental damage, spills, and thefts. Since I have 4 smartphones purchased for family plan, everyone of them is covered against crack screens, drops, and water submersions. For $66/year, I took a chance and hopefully if I have to make a claim, it will be a hassle free $25 deductibles.
Click to expand...
Click to collapse
Where did you see the blanket coverage on their site or did you call?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

chrischoi said:
Why not Sprint TEP?
Does it cost more? Yes. $11 a month.
Defective phone or wear and tear? Take it to the store. Swapped or repaired.
Lost, stolen or damaged? $150 deductible. I think there was something stating it's 3 swaps now.
Without it and with a 3rd party insurance. You have your 1 year warranty, but there is a $36 swap fee involved. Or good luck contacting Samsung. I tried and no one spoke English or had any idea of what I meant when I called in and explained my vibration issue. The motor or something is loose that it reproduces a horrid cracking sound. I have to keep it turned down at all times.
Click to expand...
Click to collapse
People are saying it's $200 for the Note 2 which IMO is getting outta hand.

Sprint insurance is getting so expensive it's out of the question for me. I can wait for a few days while my phone is getting repaired (did it twice with my Epic). The local sprint store (and I did not have TEP) was kind enough to give me a loaner for a week without any charge (best buy will do the same if you have their coverage).
I'm going to go with Best Buy. $169, no deductible. Sure it's more out of pocket, but I've heard of them, and after one claim I'm ahead of the game than with Squaretrade.

Chuck_IV said:
People are saying it's $200 for the Note 2 which IMO is getting outta hand.
Click to expand...
Click to collapse
Yes. I had to pay $200
MeetFace said:
Sprint insurance is getting so expensive it's out of the question for me. I can wait for a few days while my phone is getting repaired (did it twice with my Epic). The local sprint store (and I did not have TEP) was kind enough to give me a loaner for a week without any charge (best buy will do the same if you have their coverage).
I'm going to go with Best Buy. $169, no deductible. Sure it's more out of pocket, but I've heard of them, and after one claim I'm ahead of the game than with Squaretrade.
Click to expand...
Click to collapse
Best Buy vs. Squaretrade Vs Worth Ave.
Go look at my Worthave thread before you decide. $67 for 2k of insurance on any electronics with a $25 deductible.

ZenInsight said:
Yes. I had to pay $200
Best Buy vs. Squaretrade Vs Worth Ave.
Go look at my Worthave thread before you decide. $67 for 2k of insurance on any electronics with a $25 deductible.
Click to expand...
Click to collapse
I didn't see that on their site...how did u get that?
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app

Sprint says OPtimus G isn't TEP qualified..

So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.

cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
Total Equipment Protection
$11.00
That's a different TEP than most older phones.

cmsjr123 said:
So I have a feeling someone is being a moron when telling me this but the website also says that its not. SO how would I go about adding it?.
I also have a feeling that if/when people use the TEP to replace it will probably be new phones for sometime guess that is a plus.
"Total Equipment Protection" is not supported by the phone LG Optimus G™.
Click to expand...
Click to collapse
That person is an idiot. You can add TEP on the Optimus G. Trust me. Haha. :laugh:

Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2

I also have the TEP and its $11 per month. The sprint rep was very adamant about it although it seems a bit expensive.
Sent from my LG-LS970 using xda premium

TEP went to 11 bucks a month for all phones above a certain price point. (all newer mid-high end smartphones) and for the low end and feature phones its like 8 bucks a month
Shifted from a Zombie Wasteland

cmsjr123 said:
Can I do it via web? I'm the account owner and.holder and I get the optimus g today
Sent from my PG86100 using Tapatalk 2
Click to expand...
Click to collapse
You have 30 days to add it from activation date. So either call or online thru chat
Sent from my LG-LS970 using xda premium

Online via chat probably and well it might be expensive but still cheaper than a new phone..
Sent from my Nexus 7 using Tapatalk 2

$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times

stealth919 said:
$11 a month x 24 month plan = $264...spendy if you don't use it, but the first time you have to pony up $549 for a new one with out it you'll be wishin you had it lol. especially if it's in the first couple months.
Also don't know if you know this but with TEP it also covers warrenty stuff at $0 deductible past the factory 1 year warrenty. This has come in handy for me several times
Click to expand...
Click to collapse
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.

I was able to get TEP on mine. Like others have said, its $11.

sn0w said:
I had every single one of my HTCs replaced at least twice and my samsung four or five times at no cost to me. I even got upgraded from the Touch Pro to the Touch Pro 2 for free because the TP1 was no longer made or refurbed! Never a bad deal there.
Click to expand...
Click to collapse
No sir, that's getting your money's worth there for sure!

So could someone explain exactly how it works? I'm considering it. Do I pay for repairs? And I know everything is covered.. I'm tempted..
Sent from my LG-LS970 using Tapatalk 2

If its your fault then 100 deductable no questions asked. Warrenty stuff is free.
Sent from my LG-LS970 using Tapatalk 2

TEP's monthly cost is calculated by the full MSRP of the handset.
Anything below $499.99 is $8 per month
Everything $500 and up is $11 per month
WiMax devices are grandfathered into the old $8 rate (The Motorola Photon, HTC Evo 3D, etc. are $549.99 but are $8 per month to insure).
Deductibles are also calculated by the full MSRP of the handset.
Anything $299 and below will have a $50 deductible
Anything between $300-499 will have a $100 deductible
Anything between $500-599 will have a $150 deductible
Anything over $600 has a $200 deductible
Wimax devices are again the exception having been grandfathered in on the old $8 rate; The Photon and Evo 3D for example have $100 deductibles.
Some examples of TEP premiums and deductible schedule with Sprint's current device lineup:
Kyocera Rise - MSRP $249.99, $8/month, $50 deductible
LG Mach - MSRP $399.99, $8/month, $100 deductible
Samsung Galaxy S II - MSRP $499.99, $8/month, $100 deductible - WIMAX
[*]LG Optimus G - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 16GB - MSRP $549.99, $11/month, $150 deductible
Samsung Galaxy S III 32GB - MSRP $599.99, $11/month, $150 deductible
Samsung Galaxy Note II - MSRP $649.99, $11/month, $200 deductible
As for what's covered, here's the easiest way to think of it:
Anything YOU did to your phone (or by omission allowed to happen) will require you to contact Asurion, pay a deductible and they will ship a phone to the address of your choosing. *
Anything that the PHONE did by itself and can be reproduced in the store is covered at a store level. They'll attempt to fix the phone, if it can't be fixed a DHRP (Direct Handset Replacement Program) phone will be ordered. **
As for your manufacturers warranty, it's completely and 100% not applicable at the store. Doesn't matter if you bought the phone 8 months or 8 weeks ago, once you're outside of 14 day return/exchange window, you're paying out of pocket to fix defects with your phone if you don't have TEP. If it's physical damage, lost/stolen, etc, you're paying out of pocket to buy a phone at full MSRP.
* This would be physical damage, cosmetic damage, lost phone, stolen phone, liquid damage, cracked screens, housing damage, etc
** This would be defects in the phone itself such as swollen battery, blown speaker, dead spots in the screen, non-traumatic charging port failures, etc.
Accessories bundled with the device are not included in TEP protection (chargers, headphones, etc)
DHRP phones can be new or reconditioned depending on the age of the product (the older it get's the more likely you are to get a recon) and will either be the same phone or something comparable. If you bring in a broken Galaxy S II don't expect to walk out with a Note.
---------- Post added at 03:53 PM ---------- Previous post was at 03:43 PM ----------
I forgot to mention, TEP can be added during the 14 day return policy or after an eligible repair. If you bring in an uninsured phone, pay to have it fixed, TEP can be added afterwards.
Care may allow you to add TEP up to 30 days out but it doesn't always stay on the account if you do it at the store after 14 days from purchase (System may kick it off if it doesn't see a TEP eligible transaction).

Being a tech for sprint I will tell you that TEP is available for our phones. I have it on mine. I believe that when they say it's not available they are most likely referring to the TEP app you can download. The app usually takes some time to be made compatible with new devices.
The TEP app allows things like GPS location of your phone, remote wipe, etc and can only be used if you have TEP service on your account.

I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.

Th3ArCh0n said:
I am also a tech for Sprint and to clear things up, we are required to fix the phone, even if it is technically "your fault." With three exceptions. If the device is liquid damaged or the screen is shattered, or the board is damaged, it is supposed to be sent through Asurion.
Now, the lines drawn for liquid damage are kind of a grey area. Technically, if the litmus papers are triggered, it could be considered liquid damaged. But at my store, we give the customer the benefit of the doubt and have to see actual liquid or corrosion.
Also, the shattered screen thing, is supposed to be an Asurion claim, but at my store, we will generally fix the phone unless the we don't have the part to do so. We try to take care of the customer as much as possible.
Click to expand...
Click to collapse
I'm about to take my chances in having my wife's SGS3 fixed. She has a slight crack that goes through the center of the glass. It's not shattered by any means, but I more or less assumed that the phone being 3 months old, it would be covered by warranty. I do have TEP on it though.

Th3ArCh0n said:
We try to take care of the customer as much as possible.
Click to expand...
Click to collapse
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!

tduck said:
Thanks for doing that. I was turned away from my local Sprint store for having a shattered screen on my Evo 4G. The "greeter" took one look at it and wouldn't give me the time of day - didn't even offer to fix me up with a new phone. I was off contract and he might have made a sale that day. Instead, his attitude convinced me to buy my new LGOG straight from Sprint instead of through him.
Thanks for providing good customer service - I only wish I lived in GR near you!!!
Click to expand...
Click to collapse
I am sure he feels bad for missing out on an upgrade that would have paid him 4 bucks. Scratch that, when you gave him a bad survey score for making you buy a phone when yours was "repairable" he would have lost money anyway. He really missed out.
Sent from my SPH-L900 using xda premium

[Q] ATT Mobile Insurance

ATT mobile insurance is $7 per month. But the deductible for the i317 is $200.
Do you think it is worth it to have? is ATT's replacement policy similar to that of Apple for instance. meaning with 100% satisfaction rate or do they give people hard time before replacing any device.
Thanks

I had them replace my note twice for charging port issues, they never gave me any grief. In fact they send a brand new device the second time.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

It is hard for me to pay those crazy fees now for insurance. I would compare Squaretrade, at least that has a capped rate(one time fee vs monthly).
Here is the kicker for AT&T that they don't always tell you: no matter what is wrong with the phone, after 12 months you pay the $199 deductible. So you paid $8x12 months(or more) and the phone fails to power on but has ZERO damage, you are still required to pay the $199 deductible. That is $296 minimum @ 12 months. Squaretrade is upfront fee of around $100(they offer coupons so it varies look on Facebook) and a deductible of $100(I think).
You need to do the math to see if it is worth it for you. I personally will never pay those fees again bc they are wasted if you don't use it. Your screen is the most likely thing to repair and odds are I can repair it for less than $200. Basically around the same amount of money but I only spend it if needed. Also, do not forget that there is now a real out of contract replacement available: Nexus 4. Once the back order is caught up in a month or two you would be able to get a high end replacement device for 299 or 349, again only spending money if you need to vs spending it every month regardless.
All in your perceived value.

Gvndeb60 said:
It is hard for me to pay those crazy fees now for insurance. I would compare Squaretrade, at least that has a capped rate(one time fee vs monthly).
Here is the kicker for AT&T that they don't always tell you: no matter what is wrong with the phone, after 12 months you pay the $199 deductible. So you paid $8x12 months(or more) and the phone fails to power on but has ZERO damage, you are still required to pay the $199 deductible. That is $296 minimum @ 12 months. Squaretrade is upfront fee of around $100(they offer coupons so it varies look on Facebook) and a deductible of $100(I think).
You need to do the math to see if it is worth it for you. I personally will never pay those fees again bc they are wasted if you don't use it. Your screen is the most likely thing to repair and odds are I can repair it for less than $200. Basically around the same amount of money but I only spend it if needed. Also, do not forget that there is now a real out of contract replacement available: Nexus 4. Once the back order is caught up in a month or two you would be able to get a high end replacement device for 299 or 349, again only spending money if you need to vs spending it every month regardless.
All in your perceived value.
Click to expand...
Click to collapse
Thanks for your argument... I was considering buying the insurance myself
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Gvndeb60 said:
It is hard for me to pay those crazy fees now for insurance. I would compare Squaretrade, at least that has a capped rate(one time fee vs monthly).
Here is the kicker for AT&T that they don't always tell you: no matter what is wrong with the phone, after 12 months you pay the $199 deductible. So you paid $8x12 months(or more) and the phone fails to power on but has ZERO damage, you are still required to pay the $199 deductible. That is $296 minimum @ 12 months. Squaretrade is upfront fee of around $100(they offer coupons so it varies look on Facebook) and a deductible of $100(I think).
You need to do the math to see if it is worth it for you. I personally will never pay those fees again bc they are wasted if you don't use it. Your screen is the most likely thing to repair and odds are I can repair it for less than $200. Basically around the same amount of money but I only spend it if needed. Also, do not forget that there is now a real out of contract replacement available: Nexus 4. Once the back order is caught up in a month or two you would be able to get a high end replacement device for 299 or 349, again only spending money if you need to vs spending it every month regardless.
All in your perceived value.
Click to expand...
Click to collapse
Have you ever used them? never heard of them.

I have not personally used Squaretrade, but they are highly reputable and I read nothing but good things about them on other forums.
To put it in perspective, IMO, Apple offers the best extended warranty called AppleCare+ for $99 for their devices. I have used it before on my iPad and my wife's iPhone. It is amazing and they cover everything. On imore.com which is an apple site, the forums have lots of people saying they choose Squaretrade over AppleCare.
That is just an example, again I have not used them so I am just sharing what I have read.
But I have used Best Buy coverage, AT&T insurance, and Sprint insurance. Best Buy was horrible in all ways as was Sprint. Both grilled you with tons of questions, and honestly looked for ways to void your warranty. Sprint even called a huge bright white spot on the middle of my HTC EVO a cosmetic problem. Both AT&T and Sprint use Asurian as the insurance company, and both times I have had to swap phones they gave me damaged models. With Sprint I went through about 4 Palm Pres before getting one that wasn't noticeably damaged. ATT swapped my Atrix out without any hassle but the first one was damaged as well.
I could be biased bc of my experiences but remember they are not in business to help you, they are in business to make money. Do the math to see if it is worth it. I will say that I have used it before for the first 2-4 months when a device is first released bc of the high cost. Normally the out of contract cost drops after a month or two.
Good luck.

Gvndeb60 said:
I have not personally used Squaretrade, but they are highly reputable and I read nothing but good things about them on other forums.
To put it in perspective, IMO, Apple offers the best extended warranty called AppleCare+ for $99 for their devices. I have used it before on my iPad and my wife's iPhone. It is amazing and they cover everything. On imore.com which is an apple site, the forums have lots of people saying they choose Squaretrade over AppleCare.
That is just an example, again I have not used them so I am just sharing what I have read.
But I have used Best Buy coverage, AT&T insurance, and Sprint insurance. Best Buy was horrible in all ways as was Sprint. Both grilled you with tons of questions, and honestly looked for ways to void your warranty. Sprint even called a huge bright white spot on the middle of my HTC EVO a cosmetic problem. Both AT&T and Sprint use Asurian as the insurance company, and both times I have had to swap phones they gave me damaged models. With Sprint I went through about 4 Palm Pres before getting one that wasn't noticeably damaged. ATT swapped my Atrix out without any hassle but the first one was damaged as well.
I could be biased bc of my experiences but remember they are not in business to help you, they are in business to make money. Do the math to see if it is worth it. I will say that I have used it before for the first 2-4 months when a device is first released bc of the high cost. Normally the out of contract cost drops after a month or two.
Good luck.
Click to expand...
Click to collapse
Thank you Bro.
I've done some research on both.
Before I was under the impression they give you a brand new phone, but it seems a Refurbished one is the way to go for them.
It appears to me that after: $199 + $100 it is not worth it to get a refurbished phone after let's say 12 months of usage. One may just use this money and do an early upgrade if anything goes wrong with the phone.
BTW squaretrade doesn't allow theft coverage.

You don't always get a refurbished... I was given a brand new device once.
Sent from my SAMSUNG-SGH-I317 using Tapatalk 2

Has anyone heard of squaretrade insurance?

http://www.squaretrade.com/best-buy-smartphone-warranty
They have better rates than bestbuy and sprint, and a lower deductible..has anyone heard of this company before? I'm like 4 days into having my note 4 and kinda thinking about insurance. bestbuy decided to impliment a protection plan identical to sprints. :/

No. But you have got me interested. Im going to call them this week and get some more info. 11 bucks a month for sprints insurance, its half the cost. One thing about insurion (or what ever their name is), i know for a fact they pay claims. Ive used them once when I dropped my droid razr maxx hd in my coffee. Had a new phone in 2 days. Not sure how reliable this one is. But Im definitely interested in knowing more. One thing that is a red flag is it has Sprints deductible at 200 bucks. Mine is 100 bucks, or at least it used to be.
Let me know what you find out. Ill do the same after I call them.
Thanks for the info. Good to know there is some competition for mobile device insurance.
AS FOR ME.....GIVE ME LIBERTY OR GIVE ME DEATH

Unfortunately with the premium phones the deductible is $200 and $300 if you lose the phone. I will be looking into this tomorrow also.

I would read the reviews on Amazon, I was all for buying through square trade... Now I am rethinking it

I actually use to sell Square Trade and use them for all my electronics (except phones because I haven't broken one yet). If you read the comments you'll see that they're 5 star rated on Amazon and have an A+ rating with the BBB as well as numerous awards for customer service. They're totally worth it though I'm not familiar with their phone policies, I only TV, computer, and tablet warranties.
I do know that if you intend on keeping the phone for the full two years you can just buy the insurance instead of doing monthly installments. In the end it saves you around 50% give or take.
If you want more info call them or go in to a TigerDirect, they sell them there. You can get a device anywhere and buy the Square Trade at Tiger, just make sure to tell them you saw the online price and it was cheaper, it'll knock down the price.

Squaretrade is about the same as any warranty, customer service is ok, once you speak to a supervisor. Most lower reps don't know what they are talking about, when my note 3 screen cracked they replaced it with a new phone from amazon, but I was told that was a one time deal. Otherwise it is "gently used" or open box items. I paid 89 for two years with them, but I am also paying 13 a month with sprint and will probably stick with sprint unless Squaretrade does that again. Only recommend them if you don't want to shell out a monthly payment with sprint
Sent from my SM-N910P using XDA Premium HD app

Have we found out anything else regarding squaretrade? I haven't had a chance to call them at all but I'm thinking of just going with best buys insurance, even if the deductible is crazy high. ..

I have SquareTrade on both of my tablets but fortunately I never used the policy... I would insure my phone with them but they don't cover theft or loss like Sprint does.
Sent from my SM-N910P using Tapatalk

Come on guys, Google is your friend! Squaretrade is either $5 a month or $99 for two years. They don't cover loss or theft and their deductible is $75. Across the board they're more affordable than everyone else. You can also get it on any device at any time, you just have to prove it's working I guess.
http://www.squaretrade.com/smartphone-warranty

I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.

DarkManX4lf said:
I am interested in switching to square trade but other than theft coverage Sprint's tep has one other benefit. There have been times where I go to a Sprint store for an issue, like my wifi radio not working anymore or something else. They have replaced it for free. Sometimes with a new device.
It looks like with square trade it's cheaper but you get a refurbished or used device.
Click to expand...
Click to collapse
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.

I've used squaretrade for years, they're a good route to take, but as with any contract, be sure to read the terms and understand what you're reading.

Patch7 said:
Sprint TEP will replace with used/refurbished phone also. It even states that in the fine print. It even says they can replace with different device of equal value.
Click to expand...
Click to collapse
Yep I know. That's why I said "some times with a new device".