Develop Bugs

[Q] rooted warranty service

I managed to crack my screen and was going to take it in to see if I could get service on it at Sprint, and was wondering how much trouble I'm going to get for having a custom ROM and 'suspected root' on the device?
I have a doc from 4/4/11 from sprint itself that says they are supposed to service it anyway and 'counsel' me on not rooting - is this still current policy or is there a newer doc to have on-hand if I catch flak for a custom ROM?

You'll have to pay a deductible even if you have TEP. They changed things.... so they can't refuse you service for a rooted phone.
Sent From My Sprint Galaxy Nexus via XDA Premium

New policy says that rooted does not matter anymore.
Sent from my GT-I9300 using Tapatalk 2

MДЯCЦSДИT said:
New policy says that rooted does not matter anymore.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
A lot of store employees are not aware of this, think they know better, or choose to ignore it.
Sent from my SPH-D700 CM9 ANDROID 4.0.4

Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay. Half tempted to take that money and put it towards the Note I've been looking at for a while.

tigerknight said:
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay.
I was just told that my wifes screen was too cracked to repair and I had to file a claim and pay the $100. I asked what it would cost me to pay them direct to replace the screen and I was told they could not do it. Neither he nor I understood that but he said that was policy because the crack was too big. If the crack was smaller they would replace it for me.
Who knows anymore?
Click to expand...
Click to collapse

tigerknight said:
Apparently the last time they did an in-store repair of the phone was a fluke - I got told they don't do any physical repairs at the store anymore.
Now the fun part is to file a claim and get my phone cloned and restored to the new device. $100 - yay. Half tempted to take that money and put it towards the Note I've been looking at for a while.
Click to expand...
Click to collapse
Precisely why tep is a waste. 100 plus the monthly fee makes no sense
Sent from my SPH-D700 using xda premium

I've been jonesing for a Note too.
xjayman said:
Half tempted to take that money and put it towards the Note I've been looking at for a while.
Click to expand...
Click to collapse
I just cracked my Epic 4G screen tonite.
I love my phone, but I've been jonesing for a Note too.
I have TEP.
A Samsung Note in my neighborhood is going for $549 plus a two year contract through ATT. Better deal on EBAY, at least if I don't miss 4G too much.
Glad they are no longer prejudiced against rooted phones.
I have CleanGB 1.1.2 MTD, and my USB computer access doesn't work any more, so I signed on to see how I could best brick my poor little Epic 4G so they wouldn't notice it's rooted, since I can't connect to ODIN to return to stock.
I expect that installing a BML rom might do the job, but I'm glad I won't have to figure it out.

tigerknight said:
I managed to crack my screen and was going to take it in to see if I could get service on it at Sprint, and was wondering how much trouble I'm going to get for having a custom ROM and 'suspected root' on the device?
I have a doc from 4/4/11 from sprint itself that says they are supposed to service it anyway and 'counsel' me on not rooting - is this still current policy or is there a newer doc to have on-hand if I catch flak for a custom ROM?
Click to expand...
Click to collapse
Sprint does service and/or rooted handsets but DOES NOT repair root devices with cracked screens where there are 3+ cracks and the length of the crack on any of them exceeds 1". There is value to their $8 or $11 TEP considering if you took advantage of a handset discount less than 20 months ago, you would be purchasing a replacement device at full retail price. I'd rather pay $100, $150 or $200 for the TEP deductible than have to pay up to $600 for full price.

wireless.praying.mantis said:
Sprint does service and/or rooted handsets but DOES NOT repair root devices with cracked screens where there are 3+ cracks and the length of the crack on any of them exceeds 1". There is value to their $8 or $11 TEP considering if you took advantage of a handset discount less than 20 months ago, you would be purchasing a replacement device at full retail price. I'd rather pay $100, $150 or $200 for the TEP deductible than have to pay up to $600 for full price.
Click to expand...
Click to collapse
Or just go on ebay and get another Epic for $99 or cheaper if you wanna game an auction for one with the saved money you DIDN'T spend on TEP all the months the phone was fine

I'm going to drop the insurance after this.
iviyth0s said:
Or just go on ebay and get another Epic for $99 or cheaper if you wanna game an auction for one with the saved money you DIDN'T spend on TEP all the months the phone was fine
Click to expand...
Click to collapse
For $99 I could send my phone away for repair or buy one buy one off EBAY or Cowboom. Sprint will give me a refurbished phone for my $100 deductible. Assuming they have another Epic 4g Galaxy S in stock, the only advantage of dealing with Sprint is convenience of not having to wait for one to come in the mail.
I have a hope they will have one in stock only because it's the biggest corporate store in New York City.
Else they are all mail options for the same price with absolutely no reason to pay $7 monthly to sprint.
If I had a brand new Galaxy Note, however, then it would be worthwhile cos I see those suckers Ebay for a Grand!. It gets like gambling.

webfairy said:
I just cracked my Epic 4G screen tonite.
I love my phone, but I've been jonesing for a Note too.
I have TEP.
A Samsung Note in my neighborhood is going for $549 plus a two year contract through ATT. Better deal on EBAY, at least if I don't miss 4G too much.
Glad they are no longer prejudiced against rooted phones.
I have CleanGB 1.1.2 MTD, and my USB computer access doesn't work any more. MOD EDIT
Click to expand...
Click to collapse
It does not matter whether you are rooted or not when making an insurance claim. You cracked your screen, you will pay $100 for a refurb through Assurion.
There will be NO more talk of frauding Sprint.
This is a Moderator warning
Friendly Neighborhood Moderator

Do you buy phone insurance from carrier or online? What is best?

I am debating on insurance. I usually buy it and have used it on past phones. However Sprints is 8 bucks a month and you have to buy in first 30 days. I have heard debate that Square Trade or Protect My bubble are cheaper, faster, and less hoops.
With Protect my bubble you get 6 months to buy from time phone purchased. This can save some money as if you lost or damaged your phone within 6 months dont buy the insurance then buy it and wait the 14 days and then make claim. Would save some but Dont know about that comapany.
With Square trade you get 3 months to and no waiting period. But you pay the $69 up front for years coverage. That is the cheapest and they are a known great company.
Both have 100 buck deductible.
Any ideas?>
Thanks

I usually do my upgrade at best buy where i buy their black tie protection which is $10 a month... it includes drops but not lost phones and there is no deductible
Sent from my SPH-D710 using xda app-developers app

If there was no deductible I would consider buying it but say your phone breaks after a year. You just spent $8 a month on insurance and now you have to spend another $100 to get a new phone!? By that point your phone will be at a similar price or less on eBay/Craigslist. Personally I just throw a case on my phone and don't worry about insurance.
Sent from my SPH-D710 using xda app-developers app

brooksyx said:
If there was no deductible I would consider buying it but say your phone breaks after a year. You just spent $8 a month on insurance and now you have to spend another $100 to get a new phone!? By that point your phone will be at a similar price or less on eBay/Craigslist. Personally I just throw a case on my phone and don't worry about insurance.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Same here my problem is with the deductible. I use a screen protector and a good case.

Best buy black tie protection does not have deductible
Sent from my SPH-D710 using xda app-developers app

My insurance plan is just to hang on to my previous phone once I've upgraded. If I break, lose or brick my new phone I just fall back to the old phone until I can buy another. Since I usually upgrade ever 6-9 months, even my *old* phone is still basically new.

I use best buy. They cover scratches, breaks, batteries etc... You have no deductible and have no limit on using it.
Sent from my SPH-D710 using xda premium

The plus to Best buy is no deductable. The negative is not insured against lost or stolen and I have had to use that option twice in 5 years...

yeah I just had the run down about 3 hours ago. My og evo broke so we looked online to find the Epic was $50 at best buy. I had the freedom upgrade gift card so phone was free.
When he was explaining all the differences....it seemed Best Buy had the best protection plan. $10 month no deductible. I've always had sprint protection/insurance before (but never used it) but they went up in price lately have have that $100-$125 deductible.
I still didn't sign up though, but have 30 days to decide.
Does anyone have any experience with Best Buy's protection plan? Do they try and screw ya when you try and make a claim?

JAWSxs said:
yeah I just had the run down about 3 hours ago. My og evo broke so we looked online to find the Epic was $50 at best buy. I had the freedom upgrade gift card so phone was free.
When he was explaining all the differences....it seemed Best Buy had the best protection plan. $10 month no deductible. I've always had sprint protection/insurance before (but never used it) but they went up in price lately have have that $100-$125 deductible.
I still didn't sign up though, but have 30 days to decide.
Does anyone have any experience with Best Buy's protection plan? Do they try and screw ya when you try and make a claim?
Click to expand...
Click to collapse
Best Buys protection plan was great back in what I like to call "the day"... It was truly no hassle with immediate replacement by a new device or the latest upgrade if your device was no longer available. Around 2003 all of these perks were changed and I've been with Asurion ever since. While it is a tad more pricy and has a deductible, their customer service is best in class and they ship everything overnight. Great experience with them for almost 10 years.
Sent from my Samsung Galaxy S 2

iceshark said:
I am debating on insurance. I usually buy it and have used it on past phones. However Sprints is 8 bucks a month and you have to buy in first 30 days. I have heard debate that Square Trade or Protect My bubble are cheaper, faster, and less hoops.
With Protect my bubble you get 6 months to buy from time phone purchased. This can save some money as if you lost or damaged your phone within 6 months dont buy the insurance then buy it and wait the 14 days and then make claim. Would save some but Dont know about that comapany.
With Square trade you get 3 months to and no waiting period. But you pay the $69 up front for years coverage. That is the cheapest and they are a known great company.
Both have 100 buck deductible.
Any ideas?>
Thanks
Click to expand...
Click to collapse
From my perspective, it depends on how much a new phone costs me and the deductible. For instance, if I have insurance on the phone for say $8 a month, that's $192 in the span of my contract that I'm gong to pay no matter what. Then there's the deductible that's normally about $100 or so.
To me, that's almost $300. So unless I literally have the newest and latest and greatest phone that will be released for the next 6 months or so, I pass and just opt out. It's actually cheaper to just buy most phones outright. For instance, you can find yourself an Epic 4G Touch on eBay for less than paying $8 for 2 years.

Wirefly.Com has it for 7.50 a month if you bought the phone from them no deductible that's what I have
Sent from my SPH-D710 using xda app-developers app

gronimo21 said:
Wirefly.Com has it for 7.50 a month if you bought the phone from them no deductible that's what I have
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
I've always heard horror stories with Wirefly. Hopefully your experience has been good.
Sent from my SPH-D710 using xda premium

No case no insurance.
Sent from my SPH-D710 using xda app-developers app

brooksyx said:
If there was no deductible I would consider buying it but say your phone breaks after a year. You just spent $8 a month on insurance and now you have to spend another $100 to get a new phone!? By that point your phone will be at a similar price or less on eBay/Craigslist. Personally I just throw a case on my phone and don't worry about insurance.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
This is an excellent point. There is a point where you start to spend more in insurance+deductibles than what the phone is worth and can find the same one or comparable online at a great price.

Phone insurance?

Hey guys,
I'm a note 1 user and i'm getting a note 2, either the unlocked or the AT&T model.
Every phone i got, I either utilized the carrier's insurance for 7-8 dollars a month, or for my last phone, I bought it at best buy, so i used their insurance which is about 10 dollars a month but there is no deductible when you need a new one, whereas carriers charge 1-200 deductible.
But, best buy's insurance doesnt cover loss or theft..
Aanyway, does anyone know of any good third party insurance where you can buy the phone anywhere and then sign up for the insurance, does that exist? I dont know much about buying phones unlocked but when you guys spent 700+ dollars on this phone did you buy protection from somewhere? what happens if you break it?
Thanks

I use Worth Ave Group, good coverages, quick with claims and have really good customer service imo. I think they have the cheapest deductible ($50) compare to other insurance companies that I looked up.
Sent from my GT-I9300 using Tapatalk 2

zen0s said:
I use Worth Ave Group, good coverages, quick with claims and have really good customer service imo. I think they have the cheapest deductible ($50) compare to other insurance companies that I looked up.
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
So i called up and asked alot of questions, it seems pretty good. They dont cover loss, but then again, neither does best buy, and it is verry cheap.
you only pay 64 dollars for up to 599 worth of coverage. They will only pay whatever the phone is going for at the time you file the claim, but still..
So, i buy the note 2 either unlocked or att off contract for about 700, the plan will cost 64, and a year later i want to buy the note 3, i cash in for about 500, i pay another 50, so i end up with 450 in my pocket, about 390 in reality... not bad..
and its good all around because i may end up breaking the phone because i dont use cases..
they do insurance for cameras, laptops, tablets.... this may be the way to go..
do you have any experiences you can share?

Here are the things I like about Carrier coverage:
Covers EVERYTHING (including loss)
Overnight delivery of your phone
This is what I dislike:
High deductible (Sprint) = $100 for screen breaks and loss.
I am most likely transferring to AT&T but wondering if I should get something that includes my likes and if possible fixes my dislikes. Is there anything out there?

Milkman00 said:
Here are the things I like about Carrier coverage:
Covers EVERYTHING (including loss)
Overnight delivery of your phone
This is what I dislike:
High deductible (Sprint) = $100 for screen breaks and loss.
I am most likely transferring to AT&T but wondering if I should get something that includes my likes and if possible fixes my dislikes. Is there anything out there?
Click to expand...
Click to collapse
250 for sprint bro it all change not 100

mrej201 said:
250 for sprint bro it all change not 100
Click to expand...
Click to collapse
Are you telling me that Sprint's deductible is now $250!? I just get happier and happier about leaving Sprint.

Slap-Yourself :) said:
Are you telling me that Sprint's deductible is now $250!? I just get happier and happier about leaving Sprint.
Click to expand...
Click to collapse
yea broo 200 to 250 that why im asking wat other insurance i can get cuz i wanna get sprint

mrej201 said:
yea broo 200 to 250 that why im asking wat other insurance i can get cuz i wanna get sprint
Click to expand...
Click to collapse
Dude! That's ridiculous! Why the hell would you pay 10 bucks a month and then $200 for a phone claim? I know that it may be Asurion raising the price of the deductible but thats just stupid.

You might want to check out Square trade. Fair pricing and good reviews on claims. I've never had to file a claim.
Sent from my Nexus 7 using Tapatalk 2

Why is anyone using carrier insurance? Go to squaretrade... now!

I'm looking to get the Galaxy Note II either with Sprint but I'm curious if the $200 deductible will hold true for it because currently the fine print (http://www.phoneclaim.com/doc_list/...ble-schedule-061712?tmpl=component&format=raw) shows it currently excludes tablets (even though Note is technically a phone with tablet abilities).
I love the squaretrade option so far and will probably end up going with it but I'm curious if anyone knows about the deductible rates with Verizon for lost/stolen for the upcoming Galaxy Note II. I know they both have Asurion but I'm pretty sure they didn't raise deductibles like sprint, $11 is a killer especially if you don't end up using it. I've been paying $8 for over 2 years and never had to use the insurance, so it would have been nice to get it refunded for taking good care of my phone.
Also, it's very unclear whether the deductible applies to specific repairs/damage. My experiences have always been that I never had to pay deductible unless it was stolen/lost, but some people are saying that water damage or glass damage now requires deductible, etc..
If it weren't for Sprint's Google Voice Integration (use it too heavily to try workarounds, biggest caveat is ensuring my calls always show callerid from my would-be Sprint-2-GVoice ported number), getting a free femtocell tower, and employee 25% off discount, I would seriously consider Verizon for 2 years until Sprint gets their LTE + Advanced going. Insurance is the big factor that might make me switch, but I'll probably lose their coverage and go with squaretrade and just be extra careful to not lose my phone. However, Is limited great coverage and data speeds > unlimited delayed LTE and typical 1 mbps 3G speeds?
Hope softbank helps make Sprint LTE deployment significantly faster.

It's still a phone and should be covered under TEP with no issues. It will fall under the new higher monthly insurance fee, plus incur the much higher deductible. For the first time I am seriously considering outside insurance, instead of Sprints TEP coverage.
Sent from my Clean Rom'd HTC Flyer using XDA Premium.

I loved Square Trade for a while, but due to quality issues with their replacement parts of my Android Tablet, I am a bit hesitant to use them.
Problems with SquareTrade:
Time without a phone during a warranty claim
Does not cover loss
$250 for a deductible with TEP is EXTREME. Does anyone know what AT&T's pricing structure for their service is?

Sprint appears to have a Deductible Schedule. So far, I don't see $250 for any phone, but I only tried the Galaxy S3 is $150 and the og EVO is $100.
I also didn't realized they have a Total Equipment Protection (covers loss) and an Equip Replacement plan.
http://www.phoneclaim.com/sprint/deductible
The Note 2 isn't listed yet.

I'm willing to bet the note 2 will be the first $200 deductible phone. There is a currently empty tier 4.
Sent from my shooter using xda premium

wekebu said:
Sprint appears to have a Deductible Schedule. So far, I don't see $250 for any phone, but I only tried the Galaxy S3 is $150 and the og EVO is $100.
I also didn't realized they have a Total Equipment Protection (covers loss) and an Equip Replacement plan.
http://www.phoneclaim.com/sprint/deductible
The Note 2 isn't listed yet.
Click to expand...
Click to collapse
Yeah not sure why people keep posting the $250 gibberish. It's currently $150 for lost stolen water damage, more than 2 screen cracks more than an Inch long each and damaged beyond repair
Sent from my SPH-L710 using xda app-developers app

[Q] Best insurance option in case my phone gets stolen or lost?

which insurance do you guys recommend for my new note 2 in case it gets stolen or lost?
also i got my daughter an iphone 5(i couldn't convince her to get the s3 instead), so i need insurance for it as well in case it is lost or stolen.
Thanks

I use Sprint's TEP. It's pretty good.... Expensive than others.

DarkManX4lf said:
I use Sprint's TEP. It's pretty good.... Expensive than others.
Click to expand...
Click to collapse
thanks i will check them out for my note 2, but i dont think they cover lost/stolen for the iphone 5.

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best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.

Squaretrade
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP

nerys71 said:
best insurance I found is worth ave group.
with coupon codes its $66.20 a year for $2000 in coverage unlimited usage and $25 deductible.
Covers damage and theft but not loss then again if its lost IT IS stolen so file a police report.
sprints TEP is $11 a month in other words $132 a year AND the deductible is $200 !!! and IIRC you can only use it once a year (I could be wrong on that)
I think worth without coupon code is $75 a year or something like that. way way cheaper and better than sprints tep and it covers all your toys (I have all my phones my laptop and my camera's on it)
just sign up for the student plan.
Click to expand...
Click to collapse
thanks i will check out worth ave group
waky02 said:
I have had no problems with squaretrade
their quick also much cheaper the Sprint TEP
Click to expand...
Click to collapse
i thought squaretrade doesn't cover lost or stolen?

Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium

devynbf said:
Sprint total protection.
Applies gps to your phone if lost, can track from your pc and they give you a new phone if broken.
Extra 8 bucks a month.
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
It is $11 for the note 2...and the gps tracking is optional. If you don't set it up before hand it won't work. Not to mention most stolen phones are either imediately turned off or hard reset. (though I have talked to a few people that have found their phone this way)
Sent from my SPH-L900 using xda app-developers app

your right sorry
they do not

Sprints coverage has 2 parts. One is insurance and the other is tep. The insurance is from asurion, you pay 200 and they ship you a new phone and you get it by the next business day. The tep which is total equipment protection is used whenever you have a problem with your phone that isn't covered under warranty anymore. For example if your speaker goes out they will fix it for free or if like me your screen starts messing up they will get you a whole new phone. If not for that then I would have to take the Samsung warranty and they ask that you mail it to them, wait while they fix it and then they ship it back. It can take from 2 to 3 weeks. Sprint will still check your phone but fixing it will cost 35 or more I believe. I think its 8 for insurance and 5 for tep, but I believe the insurance used to be 6. Not quite sure about any of this as it is just off the top of my head. I do know that the 11 or 13 package has 2 parts.

I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II

MeetFace said:
I have best buy insurance. $169 one time charge (you can opt for monthly) and no deductible ever.
Guaranteed 5 day turn around, they give you a loaner in the meantime.
I don't think they cover theft, perhaps if you have a police report.
sent from my ginormous Note II
Click to expand...
Click to collapse
best buy does not cover lost or stolen
Sent from my SPH-L900 using xda app-developers app

Best buy covers absolutely everything except lost or stolen. Unlimited claims and no deductible! They order you a new phone and give you a loaner If you need one. As far as lost or stolen, if you have their geek squad, there is a free app called locked And found that tracks where your phone is and takes pictures of what it sees with the front facing camera (a thiefs face maybe?) and reports to a website only you have access to.
For those who have the protection plan get a hold of your gsp# off your receipt because the app asks for it, or call best buy mobile.
Sent from my SPH-L900 using xda app-developers app

The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium

inmnbob said:
The best buy program is junk. I had it and tried to get it fixed while traveling. First of all the replacement store would only give me a loner if I was able to return it to the same store. Now someone traveling like I was is screwed plus the loner was any phone not the same phone. The second issue was they said my phone wasn't broke enough because my problem was intermittent. They actually told me to go back to the parking and break the screen then they would replace it.
Sent from my SPH-L710 using xda premium
Click to expand...
Click to collapse
Not trying to be a argumentative but I don't think your complaints are valid.
1) I understand requiring you to return to the same store is not as convenient as possible... but creating the infrastructure to manage inter-store returns for loaner require technology investments which would surely increase the cost of insurance. Besides, most insurance programs don't even have this feature. It's inconvenient for travelers but making accomodations for such cases may not necessarily be worth the investment.
Also, loaners are temporary. To match your phone... and everyone else's, best buy must have at least one of every phone ever, for each store. (At least within the last two years). Do you expect them to open a new box everytime they dont have a matching loaner availabe?...assuming they even have them in stock?
As per your second complaint I don't know what the problem was, but bb doesn't automatically do replacements. .. instead will do repairs on fixable problems. Correct me but I believe that's what happened. They offered to do a repair but you wanted a replacement.
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
swyped all these spelling errors from my galaxy note 2

finalhit said:
I think the only thing you can criticize bb for is they were asking you to commit insurance fraud.
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Click to collapse
its not even insurance. its a protection plan. similar, but not the same thing. i dont know if you can call it insurance fraud unless it is underwritten by an indemnity company.
that being said, you are correct, sir.

Sprint TEP + Kaspersky One, insurance and the ability to track, lock and wipe your phone.
You can also take pictures of the person using it.
It's win....

I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app

chuhsi said:
I dumped sprint insurance after having it on multiple phones for over 8 years. Monthly charge and deductible for the note were way too high for me. I switched to ensquared (or something like that)
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
How much you pay and what does ir cover?
Sent from my MASSIVE Galaxy Note® II...*

March is open enrollment for Sprint TEP Insurance

http://newsroom.sprint.com/article_display.cfm?article_id=2522

Hmmm
Sent from my SPH-L900 using xda premium

I probably would have gotten it but this time around after they raised it to $11 I purchased best buy protection. I know it doesn't cover loss or theft but it's no deductible and unlimited claims plus they give you a loaner if you need it. But for those who don't have that option it's a good idea to get it at least for the first year.
Sent from my Amazing Galaxy Note 2!

yankees45us said:
I probably would have gotten it but this time around after they raised it to $11 I purchased best buy protection. I know it doesn't cover loss or theft but it's no deductible and unlimited claims plus they give you a loaner if you need it. But for those who don't have that option it's a good idea to get it at least for the first year.
Sent from my Amazing Galaxy Note 2!
Click to expand...
Click to collapse
I have heard bad things about best buy insurance. I haven't personally tried them to say it's bad.
I have Sprint insurance for a about 7 years now.... And they are pretty good with replacements. The deductible sucks but they are quick with sending a refurbished phone or if you are lucky, a new phone.

DarkManX4lf said:
I have heard bad things about best buy insurance. I haven't personally tried them to say it's bad.
I have Sprint insurance for a about 7 years now.... And they are pretty good with replacements. The deductible sucks but they are quick with sending a refurbished phone or if you are lucky, a new phone.
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It's hit and miss. I had bb insurance years back and never had any issues. For the past 5 years I've had Sprint insurance but after the last experience at my local Sprint repair center I called it quits. Decided to try bb again. When I had bb several years ago it took them 3 days to get me a phone which is average for Sprint also. It all depends on the situation I guess. It's always good to have a loaner available.
Sent from my Amazing Galaxy Note 2!

yankees45us said:
It's hit and miss. I had bb insurance years back and never had any issues. For the past 5 years I've had Sprint insurance but after the last experience at my local Sprint repair center I called it quits. Decided to try bb again. When I had bb several years ago it took them 3 days to get me a phone which is average for Sprint also. It all depends on the situation I guess. It's always good to have a loaner available.
Sent from my Amazing Galaxy Note 2!
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I used to work for the geeksquad helping implement and coming up with new software for them to fix computers. BB their return policy and their phone insurance is 2nd to none. it may take like 3 days to get a replacement but they were always quality refurbs and you could break one every day (every few days) if the refurbs aren't to your liking you just complain to a store manager and they will give you a new one lol. Just to test it and fufil my dreams of spiking an iphone on the ground I did that using their phone insurance and than the next week returned the refurb. The people that work there have 0 clue about anything lol.
Furthermore I hate bestbuy and the geeksquad horrible place redundant processes. SO i am not trying to say they are good by any stretch of the imagination they just have a poor system and people with foresight can work it to their advantage. lol

my opinion
TEP is dirt I can say this cause I am an ex sprint employee just take care of your device

blueeyedbassist said:
TEP is dirt I can say this cause I am an ex sprint employee just take care of your device
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I can vouch. I didn't work for sprint but have many horrible experiences. Only thing good about it is you'll get your phone pretty quick, only problem is most refurbished phones are done by companies that aren't too good at doing it.
Sent from my Amazing Galaxy Note 2!

i dropped tep for the 2 reasons most others did. they bumped up the mothly payment to 11 bucks and the deductible to 200 dollars. thats $264 in premiums over the 2 year contract plus the 200 dollar deductible makes it 464 dollars if you have to replace your phone once. i assure you that you can buy a used note 2 for the same price online at swappa or craigslist and the such.
i went best buy black tie this time and paid upfront. 169 for 2 years with no deductibles.

austin420 said:
i dropped tep for the 2 reasons most others did. they bumped up the mothly payment to 11 bucks and the deductible to 200 dollars. thats $264 in premiums over the 2 year contract plus the 200 dollar deductible makes it 464 dollars if you have to replace your phone once. i assure you that you can buy a used note 2 for the same price online at swappa or craigslist and the such.
i went best buy black tie this time and paid upfront. 169 for 2 years with no deductibles.
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Exactly what I did. Paid up front and saved money. Plus at end of 1 year if I don't see as cost effective anymore I can cancel and get a prorated refund.
Sent from my Amazing Galaxy Note 2!

when you signed up for ir did you get the "mobile trade in plus" deal?
they give you a 50 dollar gift card on top of whatever the current trade in value is. its free when you prepay for the bb insurance.