Develop Bugs

Big problems with HTC warranty return

Here is what my Desire is doing:
It's under warranty, so I contacted HTC Tuesday. They recommended sending it in. They filled out the 'tick sheet' wrong, their error. I need it corrected to continue. Five phone calls and 15 emails later, I now have the correct paperwork, but they are refusing to cover shipping to their repair center. They blame UPS for not operating here in Jersey. That's between UPS and HTC. My contract is with HTC, I'm holding them responsible.
The warranty (Section 9c, yeah, I save and read everthing) agrees they will cover it. I can use Royal Mail, obviously. Getting the device in for repair is not the issue.
Has anyone had problems with HTC in getting your device repaired?
What did you do to resolve it?
I like the Desire, and I'll probably buy another HTC in the future. I have 4 from them so far, but this is my first problem and it's not going very well.

You should inform HTC that they have a responsibility for shipping regardless of who operates in a particular country. Other than that, if it's still in warranty you can take it back to where you purchased it from (or notify your mobile network of the fault). They hold ultimate legal responsibility for getting a repair (unless you waived them when you signed a contract). I remember when Amazon insisted that I use my warranty with the manufacturer (who also wasn't willing to pay for shipping) and then sent Amazon, that as a seller, my contract of exchange was with them and that they should provide a replacement. In the end, they didn't want the faulty item back and just sent me a new one.

Good point kabads,
I've sent the seller (Amazon) an email asking them to handle this from here. I found this gem on an OFT website
"The trader must sort out your problem, not the manufacturer
Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer or to claim through a guarantee or warranty."
It seems that HTC is the logical choice to handle this, but they are dragging their feet. The warranty people can't fix a mistake on the returns form once they email it. They supposedly 'escalated' the issue after email number 16 and agreed to arrange a courier to pick up. Now, no response for 2 days. I'm done babysitting them and forcing each step of the process. I think they are used to doing this and having a certain percentage of people give up and go away.
** BOOM, Update!
Amazon has already written back while I was typing this post. Full refund, no problem. Contrast this with HTC's shambolic response this far. I'll order a replacement and I'm done with these morons.
Now I have the problem of choosing a replacement. Do I gamble on HTC again, or go with a competitor? I guess it doesn't matter much so long as I order from Amazon again.

I know its odd, but I would still get a HTC, it is really bad customer service true, but the phones are really good. Just use Amazon to return the phone, I think having a broken desire is a bit of bad luck to have to return it.
Sent from my HTC Desire using XDA Premium App

I would go for a nexus s, I would love direct google love and the specs are very good. I dont know how long u could wait, but the dual core phones are just around corner, thats the way to go in my opinion.
Sent from my GT-I9000 using XDA App

Yep dual cores are nearly here although HTC wont be getting them until toward the end if the year supposedly. But on the other hand I probably wouldn't be able to go without a phone for long so I'd get either another HTC or maybe a nexus s because of the higher spec, glad you got your refund some companies are really stubbern GO AMAZON !
Sent from my HTC Desire

MFW dealing with HTC:
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-vs-
MFW dealing with Amazon:
But seriously folks, I'm back using my trusty G1. I'll definitely order the next one from Amazon. They don't have the Nexus S, or I'd order one today. They no longer have the original Desire in AMOLED, like the one I'm returning. Amazon's selection of Android phones is fewer than usual right now for some reason. Maybe newer ones are coming soon. Looks like it's wait and see for now.

They have the Desire S, might be worth a look
http://www.amazon.co.uk/HTC-Desire-Free-Mobile-Phone/dp/B004NNU9YM
And Nexus One is there, just not direct from Amazon:
http://www.amazon.co.uk/GOOGLE-Nexus-One/dp/B00332YPHQ

Broken Display [UPDATE]

So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:

I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...

I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?

rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.

Wouldn't reporting it as lost be insurance fraud or something? Don't do that

So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).

Faulty note 7 batch

Hello guys, just found this in another forum, thought you might be interested, so you can stop the underwater photography and the scratching endurance contests
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Source
http://www.htcmania.com/showthread.php?t=1224385
Sent from my SM-N930F using Tapatalk

My Samsung Galaxy Note7 was manufactured in Vietnam on August 26th? I got the Note7 from Three UK, does that mean I am unaffected?

Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.

thering1975 said:
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
Click to expand...
Click to collapse
Well, could be any number of reasons, maybe it just got released internally?, no idea. It does makes more sense to me that those devices affected can be identified by some sort of triage, rather than recalling all devices (which semed odd since the start). I followed the QR code and it des link to samsung website. I am not saying that this is 100% true, but it does make sense. Posted this to stop the massive Note 7 abuse before someone may regret it

I agree, this is a badly written letter and looks completely fake.
.

I am not convinced quite yet.

It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.

BozQ said:
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
Click to expand...
Click to collapse
But then it would have been a world wide anouncment by now.

Totally fake.
Sent from my SM-N930F using Tapatalk

notefreak said:
But then it would have been a world wide anouncment by now.
Click to expand...
Click to collapse
I don't disagree.
However, I'd wait for tomorrow. It's the weekends here, so I'll look out for Monday for any kind of announcement.

I would really hope that this company wouldn't fake an internal letter like this. I wouldn't be surprised if Samsung took a faked letter like this extremely seriously considering the circumstances. So I'm on the fence in this one but really hope someone wouldn't take that chance. It has a customer number on it. Someone could easily call Samsung and get this verified.
Sent from my SM-N930F using Tapatalk

Fake. There is no chance they would publicly announce a world wide recall, then a day later say 'Oops, we mean world wide recall. Except for this batch of phones. Our bad.' If they where wrong about that batch of phones they would get crucified. Nope, that seller just doesn't want to deal with the headache of returning all the units they sold, and returning all that money.

So if you bought from this seller you stuck with the phone you have or file a case with eBay and get your money back since you're within 30day eBay return policy and buy another device when they are fixed. That's your only two choices.
Sent from my SM-N930F using Tapatalk

My UK Note7 pre-order was canceled on the 1st Sept, so I'm waiting to see if Samsung can narrow down affected batches and release the unaffected devices...
If you want to check the date your Note 7 or any Samsung device was manufactured type this into the phone dialer *#12580*369# the "RF Cal" field is the date of device manufacture, if that information even helps in anyway Im not sure yet.

A worldwide recall is just that. Every phone that was sold. This letter is total BS.

This is one of many reasons why eBay just even an option to buy stuff for me. If it isnt Amazonable then it's not worth it, I get you want a deal and access to unlocked devices and whatnot but eBay has and will always be that "scummy dark alley" place for sellers, and by the looks of this letter (which looks so sketchy) this is another prime example of that. I wouldn't trust this at all, looks like he's just wants to keep his money and not deal with returns.

chazglenn3 said:
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
Click to expand...
Click to collapse
Yes. If it were real, Samsung should fire their PR. You don't go anouncing a worldwide recall and then say whoops, we didn't mean it. And wait a whole weekend to correct it. This is a huge blow for them and it is exceptionally hard on us customers worrying we might have ticking time bombs in our possesion. If they back out of their statement after a weekend of not caring, they will ruin their reputation further. They will appear non credible. Excuse me but exploding phones warrant Samsung managment and PR works all weekend!

I agree. This letter is fake. It's a (mostly) well done fake, but a fake. IMO, it's Tropical trying to keep from having to take back all the phones they've sold.

In the US and the EU they would have little choice, in Singapore I'm not sure if they can weasel out of it or not.
I've already received my email from Amazon saying that they will send a full refund for the phone and any accessories I have purchased there. It was not this seller (Tropical) but of course as an FD model it is grey market and was sold without warranty. The email also said that if I sold the phone I should notify the person I sold it to so that they can return it for a refund. Lastly it stated that the return hadn't been hashed out yet and not to send it until they were ready.
I'm going to extrapolate a little here with a few guesses. The fact that Amazon also specifically mentioned a further buyer and my phone is already grey market implies that Samsung is going after all the phones regardless of where/how they were purchased. That they don't want me to send it yet gives me the impression they don't know exactly what they are going to do with it or how the process will go which would mean Samsung hasn't yet hashed it out internally how they will handle the grey market phones and given that information to those that sold them.
Those are guesses Gents, I have no special knowledge, I'm just reading the tea leaves.

I bought my phone from LuLu Mall here from Riyadh ( SA ).
Model is : SM N930FD
Made in Vietnam.
How we can confirm that my phone will also come under the recall process ? I have been using the device for like past 3 days and i don't feel any Lag, battery drain or Over heating while charging or using the phone.

Uh Oh Replacement Shipment Time

I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?

drumz0rz said:
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
Click to expand...
Click to collapse
Just an opinion, but I highly doubt that you'll be getting red. (I hope you do that would be awesome)
Since red hasn't been released yet you'd be getting a new red device. I thought uh oh did replacement device rather BNIB. (but I could be very wrong)
I would contact them though, 10 days is a lot, it should have been there by now.
Best of luck!

I contacted their customer service web chat. He told me he had to get an update from their repairs dept. which will take 24 - 48 hours.... Kinda ridiculous that it's taking so long.

I'm glad they are doing the CC hold method and cross shipping now. They wouldn't let me do that before. Could you let us know if you get a new or refurbish phone?
Sent from my HTC 10 using Tapatalk

So it has been 16 days now and still nothing. I contacted their online chat support on 10/3 who told me to check back in 24-48 hrs. I then called their customer service and spoke with Maria on 10/6 who told me that she would be in contact with Lina, my case manager in the RMA dept. and would call me back the next day. I did not get a call back. Today (10/10) I called their customer service again and spoke with Jet who escalated to David. At one point (after holding for over 10 minutes) Jet was talking to David and I think he thought I was on mute. David told him that as the status shows, the device is "ready for packing" but they had no tracking number and therefore it wouldn't be shipped until they had one. He said at this point it was in the hands of "IMM" and he could not commit to a shipping date.
I'm pretty upset with HTC right now. When I chatted with Laura and arranged the initial Uh-Oh Replacement, she was very helpful and told me it would be shipped next-day. I'm not into my 3 week waiting. This is pretty ridiculous. Ph33zy, I actually did try to go about the Uh Oh replacement back in August when I originally broke my phone but they told me at the time that due to inventory issues, cross shipping was not an option (which frankly makes zero sense) so I waited. Imagine if I had shipped my phone in first and was without it for all this time! My only backup phone is an old HTC Droid DNA which uses a different SIM card size and would be a PITA to go back to.
HTC is a mess of a company. Honestly, at this point I'm hoping they get bought out and 3/4 of the incompetent workforce gets laid off.
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Update: 10/12. It has now been 18 days, still no updates. Called customer service again and spoke with Patrick who put me on hold for 30 minutes only to tell me that he was having phone problems and was unable to get in contact with the RMA dept. I contacted online support later in the day and was connected with Alejandro. He claims that the issue is with the repair center. They apparently are in the process of changing repair centers and that's where the issue is arising from. I still think that's a BS excuse (and the project manager (if any) should be fired) but at least it's a partial explanation. Apparently, they can only communicate with the repair center via email and are stuck waiting for a response as I am. No idea when (if ever) I'll get a replacement...

Final update (hopefully). After contacting their social media accounts I was able to get the replacement device shipped out yesterday (10/12) and it is scheduled to be delivered today (10/13). Only 20 days total...
I'll update this post when I get home from work to let you know if it's a refirb or new model.

General Z Fold 3 India Thread

Not sure if any of you peeps from India have prebooked the F3 - starting this thread if any of you have started to see your devices ship!
Cheers

Yea. Me too pre-booked it at the time of live booking... Now eagerly waiting for getting my hands on it.

My delivery date shows up as sep 10th... What about yours?

Have also prebook offline store. they say delivery on 10 sept.
Any clue here, will the case also be given together or got to book later from samsung app offer.

VRaju said:
Have also prebook offline store. they say delivery on 10 sept.
Any clue here, will the case also be given together or got to book later from samsung app offer.
Click to expand...
Click to collapse
Offline booking... You won't get any case for free... As it was Samsung exclusive deal only for 6 hours in "live sale"... With early delivery on 9th Sep.

i prebooked it on 11:56pm and when the payment is done it was 11:59:47 pm so i was not eligible for case and pen. so i cancelled the order
i was 47sec late LOL

eswar539 said:
i prebooked it on 11:56pm and when the payment is done it was 11:59:47 pm so i was not eligible for case and pen. so i cancelled the order
i was 47sec late LOL
Click to expand...
Click to collapse
Ouch! But it's a matter of time before these offers start showing up...

on samsung shop app when i click on exchange and put my s21+ 256gb it shows deffered exchange value of 62360.
The S21+ is in pristine condition,my question is will Samsung/cashify honour this exchange value or will they throw tantrums while paying the amount later.Attaching screenshot of the same.
I went to a samsung cafe and the offered me 57,000(including 7k exchange bonus).
Anyone else has experience with samsung deffered exchange programs?
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I didn't realize there are 2 options....instant and deferred! But in my experience with cashify....they always stick to their promised value as long as your assessment is true!

kedarwalke83 said:
on samsung shop app when i click on exchange and put my s21+ 256gb it shows deffered exchange value of 62360.
The S21+ is in pristine condition,my question is will Samsung/cashify honour this exchange value or will they throw tantrums while paying the amount later.Attaching screenshot of the same.
I went to a samsung cafe and the offered me 57,000(including 7k exchange bonus).
Anyone else has experience with samsung deffered exchange programs?
View attachment 5402483
Click to expand...
Click to collapse
if its in pristine condition as you said then you will definitely get the value mentioned, to my experience they always keep their promise. gl

Looks like india is not getting the early delivery surprise that was seen in some other countries! Now I'm hoping they don't delay they're current estimates!

dreamtheater39 said:
Ouch! But it's a matter of time before these offers start showing up...
Click to expand...
Click to collapse
lol samsung. now i got an email saying that im eligible for special offer of 10,000 Samsung evoucher if i place the order before September 9th
also got same notification on Samsung shop app
isnt it better than flash sale offer?
what is the use of flash sale

I got the same email
Not sure if our current order is eligible, guess not.
I just don't want them to delay the shipment...fingers crossed

dreamtheater39 said:
I got the same email
Not sure if our current order is eligible, guess not.
I just don't want them to delay the shipment...fingers crossed
Click to expand...
Click to collapse
Samsung customer support has zero knowledge on this offer, frankly they cant even speak without shuttering, rip samsung
i think anyone who placed the order after 24th aug is eligible

Woohoo!!! My zfold3 is packaged and ready to be shipped!

Any update from offline stores for precooked deliveries. hopefully can expect to collect tomorow

My phone has shipped and should arrive in a couple days! Final leg of the wait!!

Picked up my pre-booked device last night from the Samsung store. Initially booked the black, but changed to the green colour, and it looks excellent. The phone has dual SIM slots plus esim support. Waiting for my Spigen Slim Armor Pro case, it will be delivered today. The phone is stuck on the July security update, probably will take a day or two for it to get the latest update.

Awesome!!! It's an 888 chip in there I hope (and no exynos surprises)

dreamtheater39 said:
Awesome!!! It's an 888 chip in there I hope (and no exynos surprises)
Click to expand...
Click to collapse
Yes, it has the snapdragon 888 chip…none of the z series have an exynos processor.