Develop Bugs

Bought GN from Clove.co.uk - Never again

I bought a Galaxy Nexus from Clove.co.uk back in Nov last year and it has been a nightmare dealing with them and trying to get warranty replacement.
First of all they charged me VAT even though I am in New Zealand and I have to send them a couple of emails to get a refund but instead of reversing the entire transaction and charge the correct amount on my credit card (which is what mechants should do normally according to visa) they processed it as a partial refund which incurs additional conversion charges plus different exchange rates and leaves me 50 dollars short. (If they had accepted paypal instead of charging directly on customer's credit card this would be no problem)
When I recieved the phone, I discovered severe color banding across the entire screen(two vertical black lines). I know minor color banding is common in SAMOLED(didnt happen on my Galaxy S 1 though) but after comparing the screen with my colleague(hes ordered a GN from clove as well) I believe the screen is indeed faulty and send it back to clove (I have to pay for the return shipping charges)
After a long period of wait and even several phone calls (They only reply to 70% of my emails and I have been without my phone for about a month which is annoying) to their UK base (thanks to time difference I have to stay til midnight for them to open) I was told that they wouldnt issue me a replacement and my phone is to be shipped back.
Not sure about you guys but I am done with clove.co.uk, I wasted more than a hundred dollars (extra) on those idiots and ended up with a faulty phone. Wouldnt recommend purchasing anything from them ever again.
And I wouldnt even go into details of how they promised to have "taken extra steps to ensure the volume bug is not present on the phones they ship" and I have to wait for a bug fix because (un)surprisingly the phone I recieve does have the volume problem and they refuse to exchange it citing incoming firmware.
REMEMBER THEY DONT ACCEPT PAYPAL FOR A REASON (so you have no one to cry to when they f you in the ass).
Look at the f*ing screen!!!!!#$%#$%#%
And clove claims there is no problem?!#@!
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Sorry about shaky camera, I have to take the photo without the flashlight.

Duh..
?
Buy local I advise in the future

Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.

will post some pics about the problematic screen later.

zyo said:
Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.
Click to expand...
Click to collapse
But it will be available in Australia soon, no? NZ is closer to Australia.
Sent from my Galaxy Nexus using xda premium

Not sure but I have learnt my lesson dealing with overseas retailer now...

Talk to your bank and they will refund the money you lost through exchange rates
Sent from my Galaxy Nexus using xda premium

The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)

gogol said:
But it will be available in Australia soon, no? NZ is closer to Australia.
Click to expand...
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Not relevant to the OP, but for anyone else - it's been available in Aus since December.

No offense, but this is the whole reason I actually waited patiently for it to arrive on our shores as opposed to ordering from the UK, all is well until something bites you in the butt and you have to deal with someone over the other side of the world.

I am surprised douche bags like clove.co.uk actually has any returned customers, oh well good luck as long as you dont have to deal with replacements!

I ordered two phones off clove and they were both opened, probably returned stock which had not been advertised. Returned, but was big waste of time. If buying from UK I advise reputable companies like amazon.

Those guys do sound dodgy....

zyo said:
The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)
Click to expand...
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They have to refund you the total amount they took from you. The fact they use different exchange rates is irrelevant.
My wife is a lawyer
Sent from my Galaxy Nexus using xda premium

Housing Replacement Desire HD

My question is a relatively simple one... I sent away my desire hd to this company
http://www.htcphonerepairs.co.uk/HTC-Desire-HD/Housing-Replacement-Desire-HD.html
... to have the housing replaced, to make it look like new again. It arrived back in the post today, however there were several what looked like screwdriver scoring marks around the flash cover (see pics below) - that as well as the lense was loose and caused the phone to rattle!
Obviously I sent it back to the company under warranty immediately and they agreed to resolve.
My question is this... is it difficult to fit a new housing to the DHD without leaving marks? Also should a replacement housing cause the lense to be loose or was it just bad fitting by the repair company? Has anyone else had their housing replaced mark free?
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not sure if it is that easy to do it yourself but hey, someone is selling it on eBay
http://www.ebay.com.au/itm/ORIGINAL...AU_MobilePhoneAccessories&hash=item3cc296c7de

2 things...they were not careful putting on that cover...or worse...used the old one again, maybe by mistake. the reason I say that is it looks like pry marks from trying to get it off. not that hard to put on all new case etc. that particular cover is tricky but with care should go on no problem.

I spoke to the company earlier this morning and they were very apologetic... should have the phone back again hopefully tomorrow morning... will update then.

gcarter said:
I spoke to the company earlier this morning and they were very apologetic... should have the phone back again hopefully tomorrow morning... will update then.
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There is plenty of youtube videos that explain how to do it. I don't like their work, if you watch the videos you can see that flash housing can be removed pushing from the inside and not externally with screwdriver.
My english is terrible...just watch this
http://www.youtube.com/watch?v=JfatoeWbMRk&feature=related

I've done this myself and it's very easy to do without leaving a mark.
Sent from my Motorola Startac running ICS.

pwraggcan said:
I've done this myself and it's very easy to do without leaving a mark.
Sent from my Motorola Startac running ICS.
Click to expand...
Click to collapse
Good to hear, thanks for that... will see what happens when my phone gets back for the second time.

The plot thickens - received an email from the company earlier this morning, asking me to call them re the work on my phone.
They informed me that most if not all "replacement housings" from the manufacturer, come with some minor blemishes and or marks (this was after a 10 min rant on my behalf about this being bulls*it)
Can anyone confirm this to be the case? They even said that replacement housings for sale on ebay are probably gonna have some minor marks on them already...

This is mostly true at least the part aboot ebay but if they're coming from the manufacturer they should be in new condition.
When I bought one on ebay it was described as having minor marks but it arrived to me in new condition.
Sent from my Motorola Startac running ICS.

gcarter said:
The plot thickens - received an email from the company earlier this morning, asking me to call them re the work on my phone.
They informed me that most if not all "replacement housings" from the manufacturer, come with some minor blemishes and or marks (this was after a 10 min rant on my behalf about this being bulls*it)
Can anyone confirm this to be the case? They even said that replacement housings for sale on ebay are probably gonna have some minor marks on them already...
Click to expand...
Click to collapse
This is BS, blemishes from the manufacturer? Are you serious? When you first bought your phone did they have any blemishes? OEM parts from the manufacturer are spotless or they never get used by HTC manufacturing! I'd ask for your money back, buy your own housing from Ebay and do it yourself.

Found this on ebay
http://item.mobileweb.ebay.co.uk/vi...6235e2fff17910?itemId=180810313533&cmd=VIDESC
Sent from my Motorola Startac running ICS.

Ooops forgot to update this thread! My phone arrived back for the second time, and although much better than the first attempt, the housing still had minor marks both front and back... NEVER using this company again OR recommending them either... they never even apologised the 1st time around, and never got a refund for my duplicated posting costs!
Im a perfectionist when it comes to my phones, and decided to flog it on ebay... have now purchased a brand new one... should be here in a couple of days

[Q] Unique Problem With SGH-T989 Galaxy S II! Need Expert Advice!

I recently purchased a Samsung Galaxy S II T989 off of craigslist. It was described as Brand New, and came with box and all original accessories, etc. Still had screen protectors and everything on it, so i assumed i would have no problems. I am using AT&T and wanting to unlock it so that i wouldn't have to switch carriers. I paid a pretty reputable website 25$ for the unlock code, which i received and entered as directed.
I attempted to enter my SIM and i get an invalid SIM message. I called Samsung to figure it out and they had me send them the phone. They received it and inspected it to ensure nothing was wrong. They then tested the IMEI which came back as a black-listed phone, but would not disclose the reason.
So t-mobile will offer me no help what so ever, nor will samsung. I try calling the *#7465625# number to test if the phone is unlocked, but i get an error message stating "The process com.android.phone has stopped unexpectedly" and i have only one option which is force quit. I used the factory reset option a couple times to see if this helped at all, and got nothing.
I only have experience with iphones, so i really know nothing about the android OS. I've heard a lot about "rooting" and such for the unlock but it's like a whole different language for me. If anyone could help it would be greatly appreciated. This phone has just been sitting in my drawer for the past month because i have absolutely no idea what to do.

Sounds to me like you may have bought a phone that someone perhaps filled an insurance claim on. I know I had a phone taken once and filed a claim on it and got a new one, eventually got the old one back and when a friend took it in it was taken on the spot. This may or may not be the case.

Yup sounds like someone bought a phone, Reported it lost,Kept the replacement, and sold you the stolen one. The same thing happened to me about a year ago with a HTC G2 from craigslist. You could try rooting (really not as scary as it seems) putting a new ROM then try to unlock again
Sent from my SGH-T989 using xda premium

That is what i'm assuming the case is. I've heard of friends and such running into the problem, but never thought i would fall victim to it.
Do you know where i might be able to find a rooting guide for a complete noob like myself? Step by step in depth kind of stuff? Would the fact that the phone is blacklisted cause me to get the error i'm getting whenever i try to test the unlock? Is it possible to unlock the phone for another GSM carrier even though it is blacklisted with t-mobile.

Explore all the options of getting your money back. If no good, you can always try to get someone to chqnge the imei for you, beware tho, its same illegal as changing vin plate on a car. Theoretically noone will help you, but practically, there are plenty shops selling nintendo cardridges with 100 original games in one...
Sent from my ST18i using XDA

You cannot ask on here how to fix this problem. It is against the rules, and illegal. This thread will be closed.. Just saying.
Ebay it with bad efs in the title, sell for parts, will probably get a coupe hundred for it. Don't buy a phone off frauds list unless you meet them at the retail store and have the number ran. At least then if they report it stolen you have some record of the transaction and may be able to get it UN black listed. Crappy situation that is for sure.
Sent from my SGH-T989D using xda premium

As stated, the course of action you were proposing is illegal and therefore discussing it on the forum will not be tolerated.
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Broken Display [UPDATE]

So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:

I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...

I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?

rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.

Wouldn't reporting it as lost be insurance fraud or something? Don't do that

So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).

Uh Oh Replacement Shipment Time

I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?

drumz0rz said:
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
Click to expand...
Click to collapse
Just an opinion, but I highly doubt that you'll be getting red. (I hope you do that would be awesome)
Since red hasn't been released yet you'd be getting a new red device. I thought uh oh did replacement device rather BNIB. (but I could be very wrong)
I would contact them though, 10 days is a lot, it should have been there by now.
Best of luck!

I contacted their customer service web chat. He told me he had to get an update from their repairs dept. which will take 24 - 48 hours.... Kinda ridiculous that it's taking so long.

I'm glad they are doing the CC hold method and cross shipping now. They wouldn't let me do that before. Could you let us know if you get a new or refurbish phone?
Sent from my HTC 10 using Tapatalk

So it has been 16 days now and still nothing. I contacted their online chat support on 10/3 who told me to check back in 24-48 hrs. I then called their customer service and spoke with Maria on 10/6 who told me that she would be in contact with Lina, my case manager in the RMA dept. and would call me back the next day. I did not get a call back. Today (10/10) I called their customer service again and spoke with Jet who escalated to David. At one point (after holding for over 10 minutes) Jet was talking to David and I think he thought I was on mute. David told him that as the status shows, the device is "ready for packing" but they had no tracking number and therefore it wouldn't be shipped until they had one. He said at this point it was in the hands of "IMM" and he could not commit to a shipping date.
I'm pretty upset with HTC right now. When I chatted with Laura and arranged the initial Uh-Oh Replacement, she was very helpful and told me it would be shipped next-day. I'm not into my 3 week waiting. This is pretty ridiculous. Ph33zy, I actually did try to go about the Uh Oh replacement back in August when I originally broke my phone but they told me at the time that due to inventory issues, cross shipping was not an option (which frankly makes zero sense) so I waited. Imagine if I had shipped my phone in first and was without it for all this time! My only backup phone is an old HTC Droid DNA which uses a different SIM card size and would be a PITA to go back to.
HTC is a mess of a company. Honestly, at this point I'm hoping they get bought out and 3/4 of the incompetent workforce gets laid off.
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Update: 10/12. It has now been 18 days, still no updates. Called customer service again and spoke with Patrick who put me on hold for 30 minutes only to tell me that he was having phone problems and was unable to get in contact with the RMA dept. I contacted online support later in the day and was connected with Alejandro. He claims that the issue is with the repair center. They apparently are in the process of changing repair centers and that's where the issue is arising from. I still think that's a BS excuse (and the project manager (if any) should be fired) but at least it's a partial explanation. Apparently, they can only communicate with the repair center via email and are stuck waiting for a response as I am. No idea when (if ever) I'll get a replacement...

Final update (hopefully). After contacting their social media accounts I was able to get the replacement device shipped out yesterday (10/12) and it is scheduled to be delivered today (10/13). Only 20 days total...
I'll update this post when I get home from work to let you know if it's a refirb or new model.