Develop Bugs

Orders from Vodafone UK

Hi Guys, pleased to say that I've finally jumped ship from Windows Mobile to Android after 7 years with verious WinMo devices. Hopefully I can give some contributions to the Android community.
Any, I'm after knowing of anyone that's placed an order the the Desire with Vodafone UK? Basically, they gone out of stock already! Order was placed yesterday and was told that the devices should be in that afternoon but a call from Voda later that day I was told no go until tomorrow now. Fine, but then today I've had another call saying that the delivery didn't turn up and they won't be getting any in until sometime next week now!
Vodafone have also locked all the threads on their forums regarding the lack of stock so it's not even possible to discus the issue with them!
Cheers

I spoke to someone at vodafone regarding me moving from O2 and he said they expect new handsets around the 20th of April.

I applied for my upgrade with them on the 14th. Everything went through OK and I received the 2nd email saying my order was successfully processed. Then, I get another email saying I have to wait 7-10 days for my phone as it's out of stock which was where the fun began.
I first thought, these things happen. But with with a bit of reading around the Vodafone forum, this had been happening to a lot of people for weeks prior to me upgrading.
Why the hell did the advertise on the site that I could get it next day, when obviously I couldn't. Now they're blaming everything on the volcano erupting. From what I can tell, this problem has been going on way before anything happend with a volcano stopping the deliveries.
3 have even posted a blog explaing what has happened and have apologised to their customers. I have sent email after email and received no replies, the phone staff are useless, and now the once excellent online team are just closing every thread that has the word "stock" somewhere.
They really have to get their act together.

I got my handset as an upgrade. Ordered on the 14th, received an email on the 15th stating it was out of stock and it would be 7-10 days. I contacted customer support to say I'd seen the handset in store and asked whether I could simply go in and pick one up.
Never got a reply, but my phone arrived the next day.
Upshot is, supply seems very patchy and Vodafone's stock control a tad lacksadaisical. Then again it's not surprising that it's selling well given the comparatively low tariff costs for the level of hardware, plus pretty much everywhere has given the phone a good - if not great - review, two minutes googling will convince even a non-geek that it's one of the phones to have.

I'm getting pretty sick of vodafone. every post i start now gets deleted! had an online chat with one of thier sales people today who told me it was in stock! posted it on vf forum and guess what? deleted within about 20 minutes!
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They had delays because of the ash cloud. New dates I've seen mentioned on other forums have been for the 26th or 27th.

Brodel said:
They had delays because of the ash cloud. New dates I've seen mentioned on other forums have been for the 26th or 27th.
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Click to collapse
i'll believe that when i see it! And it's not really about the delay anyway, that i can understand, it's about the blatant lies and closing/deleting of threads that's really pissing people off. Everytime they close a thread they give a link to another thread which is locked, pointless. it's become very clear that some people have recieved their phone even though they've ordered after others that are still waiting then claim that it's first come first served.

crankshaft said:
i'll believe that when i see it! And it's not really about the delay anyway, that i can understand, it's about the blatant lies and closing/deleting of threads that's really pissing people off. Everytime they close a thread they give a link to another thread which is locked, pointless. it's become very clear that some people have recieved their phone even though they've ordered after others that are still waiting then claim that it's first come first served.
Click to expand...
Click to collapse
I don't use their forum so can't really comment on that, but it does seem pretty frustrating. Anyway, according to someone on AVForums who spoke to someone from web retentions today, they might not be in stock until a week on monday now...

Yeah, I ordered mine on the website and then got the email saying it was backordered AFTER the purchase had completed.
This is a major design flaw in my opinion. If something is backordered, it should tell you BEFORE you confirm the order.
I tried to call the 0844 number (specified in the email) a couple of times to find out the status of the order and gave up both times after waiting 15 minutes on hold for each call.
I finally had a massive argument with someone in customer services, who incidentally was really snotty with me, before filing a complaint with a manager - cancelling my order in the process.
Then the next day I walked into Carphone warehouse and just bought the phone
Customer Service Rep: Nobody in the UK has stock of this phone... it's because of the volcano.
Me: Erm, my co worker got it in carphonewarehouse yesterday.
Customer Service Rep: Yeah, well i bet they're sold out now.
Bottom line, Vodafone service is appalling at the moment, I'd advise anyone consdering buysing a desire from them to stay well away.

mmm_ok said:
Yeah, I ordered mine on the website and then got the email saying it was backordered AFTER the purchase had completed.
This is a major design flaw in my opinion. If something is backordered, it should tell you BEFORE you confirm the order.
I tried to call the 0844 number (specified in the email) a couple of times to find out the status of the order and gave up both times after waiting 15 minutes on hold for each call.
I finally had a massive argument with someone in customer services, who incidentally was really snotty with me, before filing a complaint with a manager - cancelling my order in the process.
Then the next day I walked into Carphone warehouse and just bought the phone
Customer Service Rep: Nobody in the UK has stock of this phone... it's because of the volcano.
Me: Erm, my co worker got it in carphonewarehouse yesterday.
Customer Service Rep: Yeah, well i bet they're sold out now.
Bottom line, Vodafone service is appalling at the moment, I'd advise anyone consdering buysing a desire from them to stay well away.
Click to expand...
Click to collapse
Vodafone have had unprecedented demand with the offers they have been giving so I guess they are in a different position. I agree that it is annoying, but personally I can wait as I know that nowhere else can offer 600mins, unlimited texts, unlimited data and free phone for £22 a month.

Bought GN from Clove.co.uk - Never again

I bought a Galaxy Nexus from Clove.co.uk back in Nov last year and it has been a nightmare dealing with them and trying to get warranty replacement.
First of all they charged me VAT even though I am in New Zealand and I have to send them a couple of emails to get a refund but instead of reversing the entire transaction and charge the correct amount on my credit card (which is what mechants should do normally according to visa) they processed it as a partial refund which incurs additional conversion charges plus different exchange rates and leaves me 50 dollars short. (If they had accepted paypal instead of charging directly on customer's credit card this would be no problem)
When I recieved the phone, I discovered severe color banding across the entire screen(two vertical black lines). I know minor color banding is common in SAMOLED(didnt happen on my Galaxy S 1 though) but after comparing the screen with my colleague(hes ordered a GN from clove as well) I believe the screen is indeed faulty and send it back to clove (I have to pay for the return shipping charges)
After a long period of wait and even several phone calls (They only reply to 70% of my emails and I have been without my phone for about a month which is annoying) to their UK base (thanks to time difference I have to stay til midnight for them to open) I was told that they wouldnt issue me a replacement and my phone is to be shipped back.
Not sure about you guys but I am done with clove.co.uk, I wasted more than a hundred dollars (extra) on those idiots and ended up with a faulty phone. Wouldnt recommend purchasing anything from them ever again.
And I wouldnt even go into details of how they promised to have "taken extra steps to ensure the volume bug is not present on the phones they ship" and I have to wait for a bug fix because (un)surprisingly the phone I recieve does have the volume problem and they refuse to exchange it citing incoming firmware.
REMEMBER THEY DONT ACCEPT PAYPAL FOR A REASON (so you have no one to cry to when they f you in the ass).
Look at the f*ing screen!!!!!#$%#$%#%
And clove claims there is no problem?!#@!
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Sorry about shaky camera, I have to take the photo without the flashlight.

Duh..
?
Buy local I advise in the future

Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.

will post some pics about the problematic screen later.

zyo said:
Good advise but GN probably wouldnt arrive in New Zealand until 2013 or something.
Just a warning to potential Clove customers.
Click to expand...
Click to collapse
But it will be available in Australia soon, no? NZ is closer to Australia.
Sent from my Galaxy Nexus using xda premium

Not sure but I have learnt my lesson dealing with overseas retailer now...

Talk to your bank and they will refund the money you lost through exchange rates
Sent from my Galaxy Nexus using xda premium

The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)

gogol said:
But it will be available in Australia soon, no? NZ is closer to Australia.
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Click to collapse
Not relevant to the OP, but for anyone else - it's been available in Aus since December.

No offense, but this is the whole reason I actually waited patiently for it to arrive on our shores as opposed to ordering from the UK, all is well until something bites you in the butt and you have to deal with someone over the other side of the world.

I am surprised douche bags like clove.co.uk actually has any returned customers, oh well good luck as long as you dont have to deal with replacements!

I ordered two phones off clove and they were both opened, probably returned stock which had not been advertised. Returned, but was big waste of time. If buying from UK I advise reputable companies like amazon.

Those guys do sound dodgy....

zyo said:
The bank will only refund the conversion charges, but there are some discrepancy in the exchange rates as well which they wont refund (as they calculate refund and purchase using two different exchange rates.)
Click to expand...
Click to collapse
They have to refund you the total amount they took from you. The fact they use different exchange rates is irrelevant.
My wife is a lawyer
Sent from my Galaxy Nexus using xda premium

moto z2 force mod promo

Anyone get any confirmation on it yet. I'm having a lot of stupid obvious issues....like no IMEI #/no date.blah.blah stuff...and yes I submitted everything properly
I have had to call twice already and they say it approved but emails say denied.

I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.

It went through for me. I received a confirmation email from Motorola. I've had three Z2s but this is the only one I've submitted. I'm using the Sprint model purchased from Best Buy.
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Mine has been received, but not validated yet

donosaur said:
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
Click to expand...
Click to collapse
had the same thing i called and found out you have to wait till you have had the phone activated for 14 days before you can submit your application for the premotion

jerrycoffman45 said:
had the same thing i called and found out you have to wait till you have had the phone activated for 14 days before you can submit your application for the premotion
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Click to collapse
That makes sense, I submitted 8 days after purchase. Were you able to resubmit and get approved?

I can till next Tuesday they said that they would resubmit it for me but I don't trust them that much so I will do it myself
Sent from my Moto Z (2) using Tapatalk

There processing is driving me crazy... They are lucky the darn mod is awesome...lol

Mod Promo
donosaur said:
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
Click to expand...
Click to collapse
Mine has been received and validated. Waiting for shipping confirmation.
Update:
I got a your package has been shipped email with a tracking #. But when I checked the tracking # on the Fedex website it said that the shipment was cancelled by the shipper. Now waiting for a reply from Motorola.

I too am having issues. Free projector was what knocked off the fence on buying this phone. So I got rejected and the reason given was something to the effect of wrong item chosen. Called 800 number and they could not tell me why rebate was denied. Opened a ticket in the online help and received a quick reply. But he could not tell me why either. Luckily I had mentioned that I had not yet activated the phone to my number. His first reply to my inquiry said something about having to activate phone to receive rebate. Sent a reply (AND resubmitted exact same paperwork) in which I asked four questions INCLUDING WTH was up with being required to activate phone. It does not mention that at all in the terms. Never heard back. Sent several messages without any more responses. Finally a week later I called again. Really raised hell . She had no idea why I was rejected. But did tell me that the requirement to activate phone was a T Mobile one. I called BS. Ordered rebate from Motorola and it was their terms online. Never got a clear answer. Last thing she said was pretty much that my re-submittal would be processed when it was processed. Hung up pretty pissed off.
But she did give me an email address for corporate. Blasted them a message complaining about my experience. Got a reply that day telling me I was approved for the rebate. "Please wait the original 4-6 weeks". Pretty sad experience.
I did check link again and the reason for the denial had been changed to wrong paperwork submitted. Which was not at all the case.

I had no issues with mine, just hope it doesnt take the 4-6 weeks and comes sooner instead. that's a long time to wait...

My third attempt finally got approved(by email confirmation) after multiple calls to Moto.
Might make out on all the hassle because I now have 2 different tracking IDs that say mailed. I think they may have messed up my first attempt because I called and went off when it got declined and I made them manually fix it..but never got any type of confirmation and was told to resubmit by a different administrator.

T-Mobile told me getting the phone on JUMP was eligible for the promo. I get the phone, submit the paperwork, and don't hear anything until the denial came in the mail. It said the model wasn't eligible for promo. I was pissed. I contacted Moto and they said leased phones aren't eligible. Total BS! It shouldn't matter to Moto how I bought the phone. I will never fall for a Moto Promo again.

hawkye said:
T-Mobile told me getting the phone on JUMP was eligible for the promo. I get the phone, submit the paperwork, and don't hear anything until the denial came in the mail. It said the model wasn't eligible for promo. I was pissed. I contacted Moto and they said leased phones aren't eligible. Total BS! It shouldn't matter to Moto how I bought the phone. I will never fall for a Moto Promo again.
Click to expand...
Click to collapse
It makes no sense that leased phones wouldn't be eligible, because that's basically the only way to get a phone through Sprint, and we're advertising the promotion as well.

slaytanic said:
It makes no sense that leased phones wouldn't be eligible, because that's basically the only way to get a phone through Sprint, and we're advertising the promotion as well.
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Click to collapse
That is exactly what I told them. It is still a sale for Moto and it brings a new Moto customer. I bought a couple mods already and now I wish I would have waited. I have never been turned down for multiple Samsung promos. I might just give my Moto to my kid and grab the Note 8 with the 360 Camera instead.

Finally got a shipment tracking number!!

On 9/11 mine was received. Waiting for the validation. Might be a while I bought it on 9/11 so gotta wait those 14 days

I got mine today, it really heats the phone up, even with the brightness turned down

Sinterion said:
I got mine today, it really heats the phone up, even with the brightness turned down
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Click to collapse
Just curious. When did you submit your claim? I submitted mine on 8/13 and my status still only states "Received".

Got mine today. My last submit was 9/11 and after validation it should be there within two weeks. FedEx delivery was pretty quick

Trade in via Samsung, packaging for old phone?

Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!

Got a response from Samsung on Facebook - return packaging comes separately for the trade in phones!

I would recommend taking photos of your phone before shipping it back. You do not want to be advised of a different value for the phone when it is received.

gyaku_zuki said:
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Click to expand...
Click to collapse
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.

dnmrt said:
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
Click to expand...
Click to collapse
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
Thanks for the heads up! I just checked my junk and it was in there. I will give them a call and let them know about the mess up on my part :fingers-crossed::good:

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
I glad I read this, I found my email in the spam folder. I been waiting for something from samsung to tell me what to do with the trade in phone .

I am still waiting to get my tracking number on my S9 that I pre-ordered on March 6th from Samsung. I called today and said I would be getting a tracking number by email and that the return box would be sent separate

hello

For anyone that made the same mistake as me and sent it back using the return label and box that came with your S9, it is so painful to sort it out!
I have called Samsung Support (UK) 3 times and been on hold for an hour+ each time. 2 of the calls just cut off and one answered, I could hear people talking for a couple of minutes and then they hung up. The online live chat was useless and they were not understanding my issue at all, one agent told me to speak to the courier (the courier couldn't help) and then I finally got through to one who listened, spoke to the returns centre, the courier and extended my return deadline. They advised that they will email me in 5-7days to let me know if they managed to get the phone sent to the right place or possibly returned back to me.

Anybody actually got their return packaging sent yet?
Still waiting here...

gyaku_zuki said:
Anybody actually got their return packaging sent yet?
Still waiting here...
Click to expand...
Click to collapse
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "

I am still waiting sent them an email today asking where it is.

I traded in my S7 with broken glasses on both front and back for 0,50€ + 100€ bonus.

5teve0 said:
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
Click to expand...
Click to collapse
Got a reminder email from the samsung recycle programme this morning stating I had not returned my phone. I followed up with a Live chat session with the samsung recycle helpdesk , and they said this was an automated email and they know there are delays in the packs going out and ship it when you receive the pack.

Sign into your Samsung account. Navigate to your orders page. There is a link for the return label for the device you are trading in. Use same box that the S9 came in and ship your trade-in with the label provided in the order page. Unless as others have mentioned, there may be delays at Samsung sending out return package specifically for your trade-in. I wouldn't doubt that with the issues they've already had sending Verizon sims to Sprint customers. (BTW, S9 SIMs are unique to S9, you can't re-use SIMs specific to other devices).

Has anyone received their returns pack yet? I am still waiting and have emailed them twice now. I dont want to get charged for next month's payment.

got mine on Monday

The instructions say to send it back in the same box that the new phone came in.
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Question Warranty TurnAround 4 ONEPLUS... time? quality? + or - experience?

So, I've sent in my Oneplus 9 pro LE2127 in for service (my phone hard bricked with no sign of life).
I will say that the process to mail in the device is super simple, fast, and quick.
You basically request service from the Oneplus Service website, enter your IMEI, pick the reason (with explaination) and if needed you can upload a video showing the problem.
Within a minute or so, you receive a prepaid FedEx shipping label and an email explanation on how/what to return. It's not rocket science, but oneplus did miss the boat in their request to include a pin or password for the device. I printed out my complete return shipping address, the IMEI, the explanation of the problem, my pin / password requirement, the RMA number, and packaged my handset in between two pieces of cardboard which I wrapped in bubble wrap and placed inside a cardboard box that suspended the device within the box.
My device was dropped off on Monday morning at a FedEx location and the device was received by Oneplus service center on Tuesday morning (May 10th).
You can track the service status online at oneplus.com to see the progress. The promise is 7 to 9 days service repair. There is no mention if that is working days or all days (weekends), nor if that includes the shipping time (time to send, and time to return). I'm hoping to have my unit back by Next Wednesday the latest (that takes into account shipping return time.
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I last used the service center for my OnePlus 3T around 2 or 3 years ago, always found it effortless and efficient. Even out of warranty battery replacement was reasonable at around £30 GBP. They always sent a UPS / FedEx or DHL for the pickup and return. That might be specific for the UK. Always back within 5 working days.

it's a fake imei lol... 1234 1234 1234

Today is four working days that Oneplus has my LE2127 in there hands. The status update is unchanged. I'm guessing the promise of 7 to 9 days is still a possibility. I'm saying this because I truly miss the handset, as well as being without my Motorola Razr 5G (which I had to mail to the USA for warranty, and they won't ship it back to me in Canada).

Oneplus service center emailed me with...
This email is with regards to your repair request #CAXXXXXXXXX. We would like to inform you that as your device is not a Canadian variant and is sent to the service center in Canada, the mainboard of it needs to be replaced in order to fix the issue and as we do not have the spare parts for this device in the Canadian Service Center, we would like to inform you about the Global Repair Policy we have.
In this process, you will have to pay for the mainboard of the device including the VAT according to the region after which we will provide a brand new (OnePlus 9 Pro 12GB RAM + 256GB Storage Morning Mist) device as a replacement to you that will be shipped from our warehouse. If you are not willing to pay for it, your device will be returned back to you as it is.
Kindly confirm if you wish to proceed with the GRP option so that we could process the request further. Please be informed that if you accept the GRP option the device you have sent for the repair will not be sent back to you.
The price of the mainboard of the device is CA$498.00 excluding VAT.
Looking forward to hearing from you.
We appreciate your time and patronage.
Feel free to contact us back if you have any further queries/concerns.
What a crock of sh!t! Why did they accept the device in the first place even before knowing it was a LE2127?!?!?!

And this is why I love that I live in EU. The laws here protect you as a buyer/consumer. If the phone is dead, and it's under warranty (even with an unlocked bootloader, not damaged by you though) there is no way for them to avoid repairing it. If they don't have the parts, they either need to replace the phone or do a FULL refund you paid for the device. EZ PZ.

Oneplus's Global Repair Policy: We will find something to not honor our warranty obligation and offer you to pay at your full expense to make a repair that we are supposedly not able to honor.
I spoke with a chap from Oneplus Repair and he said on the call that if the battery was defective, they would of repaired it anyways because they have the part. Or the screen for that matter, or anything but the main board because it is different to the LE2125 board. He doesn't know what is different, just that it is and that they can only repair it by inserting a LE2125 board. Incredibly frustrating. Oneplus is by far (not dishing on them, just stating facts) as big, or successful as Apple who can carry that elitist attitude.
Once I get the phone back, I will try something that I did not do before sending it in... I will start the MSM Tool, choose my TMO device in setting, and click start. Then I will place the LE2127 in EDL mode and quickly plug it in to the USB cable. Hope that helps, otherwise I will go with plan B.

What???? 498$ Canadian...???
The most expenssive phone cost 400-450 $ to make. The hole phone! Apart from the fact that they sell the phone with 1200 Euro...
I don't think apple can't ever be matched as they are King & Queen of **** company !

I mean they're offering you a new in box LE2125 for $500. It's not the ideal obviously but it's far better than just paying for a motherboard. That's $300 less than what the device costs at retail.
I don't know why you expected the Canadian service center to warranty a device that wasn't sold domestically. I am actually impressed they offered this at all because most companies would just tell you that you're SoL because your warranty became void when it was shipped out of the US.
Hopefully you can get the TMO MSM to work and you can save the money but yeah, that isn't a bad deal they're offering.
EDIT: Actually since it's Canada, it's an $1169 CAD device they're giving you for $500 CAD.

For a Device that I paid full price? I'm not throwing another $500 at the phone. I'm going to get it exchanged mooooowoohahahahahaaaaaa... Oneplus One doesn't know who there dealing with.