Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Got a response from Samsung on Facebook - return packaging comes separately for the trade in phones!
I would recommend taking photos of your phone before shipping it back. You do not want to be advised of a different value for the phone when it is received.
gyaku_zuki said:
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Click to expand...
Click to collapse
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
dnmrt said:
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
Click to expand...
Click to collapse
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
Thanks for the heads up! I just checked my junk and it was in there. I will give them a call and let them know about the mess up on my part :fingers-crossed::good:
gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
I glad I read this, I found my email in the spam folder. I been waiting for something from samsung to tell me what to do with the trade in phone .
I am still waiting to get my tracking number on my S9 that I pre-ordered on March 6th from Samsung. I called today and said I would be getting a tracking number by email and that the return box would be sent separate
hello
For anyone that made the same mistake as me and sent it back using the return label and box that came with your S9, it is so painful to sort it out!
I have called Samsung Support (UK) 3 times and been on hold for an hour+ each time. 2 of the calls just cut off and one answered, I could hear people talking for a couple of minutes and then they hung up. The online live chat was useless and they were not understanding my issue at all, one agent told me to speak to the courier (the courier couldn't help) and then I finally got through to one who listened, spoke to the returns centre, the courier and extended my return deadline. They advised that they will email me in 5-7days to let me know if they managed to get the phone sent to the right place or possibly returned back to me.
Anybody actually got their return packaging sent yet?
Still waiting here...
gyaku_zuki said:
Anybody actually got their return packaging sent yet?
Still waiting here...
Click to expand...
Click to collapse
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
I am still waiting sent them an email today asking where it is.
I traded in my S7 with broken glasses on both front and back for 0,50€ + 100€ bonus.
5teve0 said:
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
Click to expand...
Click to collapse
Got a reminder email from the samsung recycle programme this morning stating I had not returned my phone. I followed up with a Live chat session with the samsung recycle helpdesk , and they said this was an automated email and they know there are delays in the packs going out and ship it when you receive the pack.
Sign into your Samsung account. Navigate to your orders page. There is a link for the return label for the device you are trading in. Use same box that the S9 came in and ship your trade-in with the label provided in the order page. Unless as others have mentioned, there may be delays at Samsung sending out return package specifically for your trade-in. I wouldn't doubt that with the issues they've already had sending Verizon sims to Sprint customers. (BTW, S9 SIMs are unique to S9, you can't re-use SIMs specific to other devices).
Has anyone received their returns pack yet? I am still waiting and have emailed them twice now. I dont want to get charged for next month's payment.
got mine on Monday
The instructions say to send it back in the same box that the new phone came in.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Related
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
drumz0rz said:
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
Click to expand...
Click to collapse
Just an opinion, but I highly doubt that you'll be getting red. (I hope you do that would be awesome)
Since red hasn't been released yet you'd be getting a new red device. I thought uh oh did replacement device rather BNIB. (but I could be very wrong)
I would contact them though, 10 days is a lot, it should have been there by now.
Best of luck!
I contacted their customer service web chat. He told me he had to get an update from their repairs dept. which will take 24 - 48 hours.... Kinda ridiculous that it's taking so long.
I'm glad they are doing the CC hold method and cross shipping now. They wouldn't let me do that before. Could you let us know if you get a new or refurbish phone?
Sent from my HTC 10 using Tapatalk
So it has been 16 days now and still nothing. I contacted their online chat support on 10/3 who told me to check back in 24-48 hrs. I then called their customer service and spoke with Maria on 10/6 who told me that she would be in contact with Lina, my case manager in the RMA dept. and would call me back the next day. I did not get a call back. Today (10/10) I called their customer service again and spoke with Jet who escalated to David. At one point (after holding for over 10 minutes) Jet was talking to David and I think he thought I was on mute. David told him that as the status shows, the device is "ready for packing" but they had no tracking number and therefore it wouldn't be shipped until they had one. He said at this point it was in the hands of "IMM" and he could not commit to a shipping date.
I'm pretty upset with HTC right now. When I chatted with Laura and arranged the initial Uh-Oh Replacement, she was very helpful and told me it would be shipped next-day. I'm not into my 3 week waiting. This is pretty ridiculous. Ph33zy, I actually did try to go about the Uh Oh replacement back in August when I originally broke my phone but they told me at the time that due to inventory issues, cross shipping was not an option (which frankly makes zero sense) so I waited. Imagine if I had shipped my phone in first and was without it for all this time! My only backup phone is an old HTC Droid DNA which uses a different SIM card size and would be a PITA to go back to.
HTC is a mess of a company. Honestly, at this point I'm hoping they get bought out and 3/4 of the incompetent workforce gets laid off.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Update: 10/12. It has now been 18 days, still no updates. Called customer service again and spoke with Patrick who put me on hold for 30 minutes only to tell me that he was having phone problems and was unable to get in contact with the RMA dept. I contacted online support later in the day and was connected with Alejandro. He claims that the issue is with the repair center. They apparently are in the process of changing repair centers and that's where the issue is arising from. I still think that's a BS excuse (and the project manager (if any) should be fired) but at least it's a partial explanation. Apparently, they can only communicate with the repair center via email and are stuck waiting for a response as I am. No idea when (if ever) I'll get a replacement...
Final update (hopefully). After contacting their social media accounts I was able to get the replacement device shipped out yesterday (10/12) and it is scheduled to be delivered today (10/13). Only 20 days total...
I'll update this post when I get home from work to let you know if it's a refirb or new model.
If so, how long did it take from the time they got your phone?
billinaz said:
If so, how long did it take from the time they got your phone?
Click to expand...
Click to collapse
My phone was received on Oct 21st and I have still not received my check. Today makes 14 business days when I call the hotline they told me give it to mid next week. I'm frustrated to say the least.
What date did they receive your return?
https://www.reddit.com/r/GalaxyNote..._purchased_their_note_7_from/#bottom-comments
all these people are waiting too
i waited 2 weeks and called yesterday and said still l have 10-14 more days!!! not happy!
oneandroidnut said:
i waited 2 weeks and called yesterday and said still l have 10-14 more days!!! not happy!
Click to expand...
Click to collapse
Not sure why kinda scam they really pulling and they have absolutely no information when you call, they just extend the date. They can't provide you tracking for the check , can't tell you if your check has been shipped, no email correspondence, and no way to check the status of your return. Samsung's advanced return system. What a joke
AndroiderM said:
Not sure why kinda scam they really pulling and they have absolutely no information when you call, they just extend the date. They can't provide you tracking for the check , can't tell you if your check has been shipped, no email correspondence, and no way to check the status of your return. Samsung's advanced return system. What a joke
Click to expand...
Click to collapse
Yeah it's bs. I'm starting to get mad. That $864 is essentially my pixel payment lol
Sent from my Pixel XL using Tapatalk
I'm supposed to be getting a bill credit from Verizon next month, but last night I received a package to return my note 7 which I have not had in my possession for over a month, and checked my orders section on my Verizon account and have a new order pending for a return of merchandise. If Verizon screws me on this I'm going to be ticked. I will fight it.
oneandroidnut said:
Yeah it's bs. I'm starting to get mad. That $864 is essentially my pixel payment lol
Sent from my Pixel XL using Tapatalk
Click to expand...
Click to collapse
same thing here except for my V20, pixel is too back ordered for me.
Anybody get check yet??
Sent from my Pixel XL using Tapatalk
Finally got something from Verizon after numerous calls, I paid full price for the N7. I am suprised they are refunding me for the accessories as well. It also says they are sending me another return box I already got 2 and returned the phone a few weeks ago.
Your Samsung Galaxy Note7 refund has been processed.
We processed your refund due to the recent recall of your purchased Samsung Note7. You will receive a check in 2-3 weeks for the amount of $923.30, which includes the purchase price of the device, any purchased Note7 accessories, and any fees paid during your upgrade or exchange.
If you have not already upgraded your Note7, you qualify for special incentives when you upgrade to a new device. The easiest way to upgrade is online:
• Customers upgrading to another Samsung device will receive a $100 bill credit. Customers upgrading to any other device will receive a $25 bill credit. Credits will be applied to your bill in 1-2 bill cycles.
• Upgrade fees will be waived at checkout.
• Plus, all orders receive free 2-day shipping.
• For detailed instructions and FAQs, please visit: go.vzw.com/note7faq.
After your order is processed, you will receive a special recovery box to return your Note7. Please send us your Note7 at your earliest convenience.
Thank you
I got an email about receiving a check and the bill credit. Then I was just checking my bank account and noticed a change and it was the refund from the phone.
I called Samsung today and they told me 4 to 8 business days to get the check. It's been since Oct 31 when I they received the Note 7.
I got my check in the mail yesterday! I forgot about it, actually, so it was a nice surprise lol
leyvatron said:
I called Samsung today and they told me 4 to 8 business days to get the check. It's been since Oct 31 when I they received the Note 7.
Click to expand...
Click to collapse
They received mine on Oct 24th i checked tracking yesterday! Hope I get sometime soon!!!
oneandroidnut said:
They received mine on Oct 24th i checked tracking yesterday! Hope I get sometime soon!!!
Click to expand...
Click to collapse
Yesterday I received a compensation email from Samsung. It says its a repair self ticket but shows compensation request on the title.
leyvatron said:
Yesterday I received a compensation email from Samsung. It says its a repair self ticket but shows compensation request on the title.
Click to expand...
Click to collapse
ok?????
I actually got a check yesterday.
Got a check
But it was only 54 dollars. Supposed to get a 100 dollar bill credit, plus I lost my monthly payments I had paid towards the two note 7s while I had them. Definitely lost out a bit on this deal but love my V20
Anybody get one from Samsung yet?
I got a complete refund for my note 7 that I paid 2 year contract price for ($339). Still have the phone. I called twice about a box and never got one...safe to say now I have a free phone. I pray that Samsung doesn't kill switch these phones. Think I read somewhere that 12/15 was D-day for all remaining note 7s. Can anyone else confirm this?
Got mine check today from Samsung finally! $945 woohoo! Not bad for paying $600!
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my Pixel XL using Tapatalk
Does anyone know when they're going to be available to order again? I've been on Googles waitlist for awhile now, there's no ETA. and i sent them an email yesterday and they replied back with this..
Hi Jeremy,
Thanks for getting in touch with Google.
I understand that you'd like to purchase a new Pixel phone. I know how curious you would be right now, however, as the system states, you'd have to wait till the product is delivered to you. The shipping is based on the location, area and the type of city you're in. We don't have information about the shipping of an order. It's based on the Estimated delivery date issued to you. As you've already got the information about the delivery, that is the best date we could give you at the moment.
I wish we had any additional facilities, however, as the company has its own policies, we wouldn't be able to deliver the product to you in short period of time.
I hope you understand our limitations.
If you have any more questions, please reply to this email. I'm happy to help!
Thanks!
Mike A
Click to expand...
Click to collapse
I have a feeling I'm gonna run out of time with the note 7 and wanted to go with the xl, but i can't wait forever.
Anyone have any insight?
Check nowinstock website and run the page refresh extension with "out of stock" phrase alert.
They've had them available for ordering on and off every week. They had many last week, in stock lasted for days.
Good news, I did google chat with a product specialist and they checked the warehouse and said the Pixel XL will be back in stock at some point in time before this week ends (when it happens it will probably sell out again, so pay close attention to it)
Shouldn't i get a notification from them that they're back in Stock if I'm in the waiting list?
slickromeo said:
Good news, I did google chat with a product specialist and they checked the warehouse and said the Pixel XL will be back in stock at some point in time before this week ends (when it happens it will probably sell out again, so pay close attention to it)
Click to expand...
Click to collapse
Hopefully that means Verizon will be getting an influx of XL's too. I'm starting to worry that I won't get my preorder before I go on vacation in December.
slickromeo said:
Good news, I did google chat with a product specialist and they checked the warehouse and said the Pixel XL will be back in stock at some point in time before this week ends (when it happens it will probably sell out again, so pay close attention to it)
Click to expand...
Click to collapse
I think that "specialist" lied to you. I have been watching and the website hasn't showed them in Stock all week
ibcody said:
Hopefully that means Verizon will be getting an influx of XL's too. I'm starting to worry that I won't get my preorder before I go on vacation in December.
Click to expand...
Click to collapse
I take that back. Just got an email from nowinstock saying they had silver 128s back in stock. Finally got mine ordered
8pm EST 11/182016
Pixel XL Very Silver 128gb, Really Blue 32gb, Quite Black 32gb in stock for ordering. Ships November 23rd.
Go get them while they are hot!
JTProuhet said:
I take that back. Just got an email from nowinstock saying they had silver 128s back in stock. Finally got mine ordered
Click to expand...
Click to collapse
As did I. Cancelled my Verizon order and should be getting my Silver 128gb XL in next week!
Did any of you guys spring for the accidental protection deal?
clockcycle said:
8pm EST 11/182016
Pixel XL Very Silver 128gb, Really Blue 32gb, Quite Black 32gb in stock for ordering. Ships November 23rd.
Go get them while they are hot!
Click to expand...
Click to collapse
Where were you getting that info?
JTProuhet said:
Where were you getting that info?
Click to expand...
Click to collapse
I checked Google Store, 10:49pm est still available.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
clockcycle said:
I checked Google Store, 10:49pm est still available.
Click to expand...
Click to collapse
Gotcha. I got mine ordered. The way you posted it made me think you were copying and pasting it from somewhere
I order my pixel xl around November 5th~8th (can't remember when exactly) and google told me it would be delivered at around December 15th-19th. Today I got an email that they've already sent it and that it coming till the 22th. I signed for the accidental protection deal cuz I'm not a careful person :S I hope it pays off.
JTProuhet said:
Gotcha. I got mine ordered. The way you posted it made me think you were copying and pasting it from somewhere
Click to expand...
Click to collapse
Congratulations!
tried to register on that site (nowinstock) and it told me that they don't accept emails from that provider....It's a gmail!??? oh well...so much for setting an alert. looking for a Quite Black 128gb XL... manual refreshed it is...
EDIT: Got it figured out. col site, never knew it existed...
Does anyone have any idea why it takes so long to restock these phones? Why are not cargo ships full of them unloading every day? I would guess some component is in short supply?
And an observation, why did google make a useless 32G model with no expansion slot? If they made a 64G and 128G model there would be a lot less problems. Of course most people would probably buy the 64G model and they would not get to sell the $100 upgrade.
Anyone get any confirmation on it yet. I'm having a lot of stupid obvious issues....like no IMEI #/no date.blah.blah stuff...and yes I submitted everything properly
I have had to call twice already and they say it approved but emails say denied.
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
It went through for me. I received a confirmation email from Motorola. I've had three Z2s but this is the only one I've submitted. I'm using the Sprint model purchased from Best Buy.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Mine has been received, but not validated yet
donosaur said:
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
Click to expand...
Click to collapse
had the same thing i called and found out you have to wait till you have had the phone activated for 14 days before you can submit your application for the premotion
jerrycoffman45 said:
had the same thing i called and found out you have to wait till you have had the phone activated for 14 days before you can submit your application for the premotion
Click to expand...
Click to collapse
That makes sense, I submitted 8 days after purchase. Were you able to resubmit and get approved?
I can till next Tuesday they said that they would resubmit it for me but I don't trust them that much so I will do it myself
Sent from my Moto Z (2) using Tapatalk
There processing is driving me crazy... They are lucky the darn mod is awesome...lol
Mod Promo
donosaur said:
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
Click to expand...
Click to collapse
Mine has been received and validated. Waiting for shipping confirmation.
Update:
I got a your package has been shipped email with a tracking #. But when I checked the tracking # on the Fedex website it said that the shipment was cancelled by the shipper. Now waiting for a reply from Motorola.
I too am having issues. Free projector was what knocked off the fence on buying this phone. So I got rejected and the reason given was something to the effect of wrong item chosen. Called 800 number and they could not tell me why rebate was denied. Opened a ticket in the online help and received a quick reply. But he could not tell me why either. Luckily I had mentioned that I had not yet activated the phone to my number. His first reply to my inquiry said something about having to activate phone to receive rebate. Sent a reply (AND resubmitted exact same paperwork) in which I asked four questions INCLUDING WTH was up with being required to activate phone. It does not mention that at all in the terms. Never heard back. Sent several messages without any more responses. Finally a week later I called again. Really raised hell . She had no idea why I was rejected. But did tell me that the requirement to activate phone was a T Mobile one. I called BS. Ordered rebate from Motorola and it was their terms online. Never got a clear answer. Last thing she said was pretty much that my re-submittal would be processed when it was processed. Hung up pretty pissed off.
But she did give me an email address for corporate. Blasted them a message complaining about my experience. Got a reply that day telling me I was approved for the rebate. "Please wait the original 4-6 weeks". Pretty sad experience.
I did check link again and the reason for the denial had been changed to wrong paperwork submitted. Which was not at all the case.
I had no issues with mine, just hope it doesnt take the 4-6 weeks and comes sooner instead. that's a long time to wait...
My third attempt finally got approved(by email confirmation) after multiple calls to Moto.
Might make out on all the hassle because I now have 2 different tracking IDs that say mailed. I think they may have messed up my first attempt because I called and went off when it got declined and I made them manually fix it..but never got any type of confirmation and was told to resubmit by a different administrator.
T-Mobile told me getting the phone on JUMP was eligible for the promo. I get the phone, submit the paperwork, and don't hear anything until the denial came in the mail. It said the model wasn't eligible for promo. I was pissed. I contacted Moto and they said leased phones aren't eligible. Total BS! It shouldn't matter to Moto how I bought the phone. I will never fall for a Moto Promo again.
hawkye said:
T-Mobile told me getting the phone on JUMP was eligible for the promo. I get the phone, submit the paperwork, and don't hear anything until the denial came in the mail. It said the model wasn't eligible for promo. I was pissed. I contacted Moto and they said leased phones aren't eligible. Total BS! It shouldn't matter to Moto how I bought the phone. I will never fall for a Moto Promo again.
Click to expand...
Click to collapse
It makes no sense that leased phones wouldn't be eligible, because that's basically the only way to get a phone through Sprint, and we're advertising the promotion as well.
slaytanic said:
It makes no sense that leased phones wouldn't be eligible, because that's basically the only way to get a phone through Sprint, and we're advertising the promotion as well.
Click to expand...
Click to collapse
That is exactly what I told them. It is still a sale for Moto and it brings a new Moto customer. I bought a couple mods already and now I wish I would have waited. I have never been turned down for multiple Samsung promos. I might just give my Moto to my kid and grab the Note 8 with the 360 Camera instead.
Finally got a shipment tracking number!!
On 9/11 mine was received. Waiting for the validation. Might be a while I bought it on 9/11 so gotta wait those 14 days
I got mine today, it really heats the phone up, even with the brightness turned down
Sinterion said:
I got mine today, it really heats the phone up, even with the brightness turned down
Click to expand...
Click to collapse
Just curious. When did you submit your claim? I submitted mine on 8/13 and my status still only states "Received".
Got mine today. My last submit was 9/11 and after validation it should be there within two weeks. FedEx delivery was pretty quick
Already experiencing hardware issues with the display of my Note 10+ Unlocked 256GB Aura Glow that I bought directly from Samsung.com.
I received my device Aug 21, and two days ago 2 green vertical lines appeared on the left side of my screen, right where the screen bends. Never dropped this phone, just appeared when I was checking my emails. The vertical lines do not go away when the screen is on. Even went in the boot menu to clear the cache, and the lines are just constantly present. (Picture attached)
Getting the run around from Samsung that's super disappointing. I called Samsung.com first, and they were wanting me to send my device in so they can try to repair it. Leaving me phoneless for up to 10 days.... Since I traded in my spare phone, Note 9 to get that 600 discount. I told them that's unacceptable, then remembered I also purchased Samsung Premium Care. So they told me to call them, but mentioned I may have to pay to get a replacement on a frickin phone not even a month old... So I called Premium Care, and they are unsure of the situation, and have to work with Samsung.com in getting this defective device warrantied.
So they gave me a claim # and told me they will contact me in the next few days with a plan... I'm so disappointed with Samsung over this situation. Just wanted to share this info in case this display issue happens to someone else. Will update on how Samsung is going to take care of their defective device.
Anyone else have experience getting their devices warrantied when purchased directly from Samsung.com?
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Sent from my SM-N975U1 using Tapatalk
I'd go through whatever wireless service you're using like T-mobile, Verizon, etc, talk to a supervisor if you don't get anywhere with a regular representative....and see if they can do anything. It's so damn ridiculous what you're going through. If your mobile provider can't do anything, then I would call your bank or whatever credit card you charged through and file a dispute against the charge, tell them what all is going on and that Samsung refuses to do anything and send the thing back and then go get one at Best Buy or something. I've heard nothing but horror stories with Samsung.com and going through Samsung to buy directly from them.
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Thank you for the reply. That's a good idea, return it and buy one from Best Buy. I really wish I kept my Note 9, I did wait until the last day to mail it out just in case. I got the unlocked version since I'm in the process of switching from T-Mobile to Spectrum Mobile because they use Verizon's network and it's only $14/mo if I go by the gig since I tend not to use much data since I keep everything downloaded on my phone. Especially since T-Mobiles network is unbearable in my area. I will give Apple credit with being able to just walk in the store with an issue.
I use to run Google Nexus devices until Pixel came out with their subpar 1st phone. I was so pissed I bought a iPhone the next day haha. When I had hardware issues they just swapped my iPhone. However I got tired of them after a couple years and missed android. So I went Note ever since without any issues until now (N8 & N9 were flawless). My Grandma is still using my Nexus 5 (LG), and my Mom is using my Nexus 6 (Motorola) still today. Sorry for the ramble lol.
Sent from my SM-N975U1 using Tapatalk
pete4k said:
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Click to expand...
Click to collapse
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
Sent from my SM-N975U1 using Tapatalk
MikeOIF08 said:
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
Sent from my SM-N975U1 using Tapatalk
Click to expand...
Click to collapse
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
pete4k said:
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
Click to expand...
Click to collapse
Yeah definitely, I'll post back what I find out. That would be so nice just to swap out on the spot. I also found out I have a authorized repair shop in my state of Ohio. However it's like 90mins away... FML haha
Sent from my SM-N975U1 using Tapatalk