Develop Bugs

Broken Display [UPDATE]

So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:

I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...

I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?

rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.

Wouldn't reporting it as lost be insurance fraud or something? Don't do that

So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).

Faulty note 7 batch

Hello guys, just found this in another forum, thought you might be interested, so you can stop the underwater photography and the scratching endurance contests
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Source
http://www.htcmania.com/showthread.php?t=1224385
Sent from my SM-N930F using Tapatalk

My Samsung Galaxy Note7 was manufactured in Vietnam on August 26th? I got the Note7 from Three UK, does that mean I am unaffected?

Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.

thering1975 said:
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
Click to expand...
Click to collapse
Well, could be any number of reasons, maybe it just got released internally?, no idea. It does makes more sense to me that those devices affected can be identified by some sort of triage, rather than recalling all devices (which semed odd since the start). I followed the QR code and it des link to samsung website. I am not saying that this is 100% true, but it does make sense. Posted this to stop the massive Note 7 abuse before someone may regret it

I agree, this is a badly written letter and looks completely fake.
.

I am not convinced quite yet.

It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.

BozQ said:
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
Click to expand...
Click to collapse
But then it would have been a world wide anouncment by now.

Totally fake.
Sent from my SM-N930F using Tapatalk

notefreak said:
But then it would have been a world wide anouncment by now.
Click to expand...
Click to collapse
I don't disagree.
However, I'd wait for tomorrow. It's the weekends here, so I'll look out for Monday for any kind of announcement.

I would really hope that this company wouldn't fake an internal letter like this. I wouldn't be surprised if Samsung took a faked letter like this extremely seriously considering the circumstances. So I'm on the fence in this one but really hope someone wouldn't take that chance. It has a customer number on it. Someone could easily call Samsung and get this verified.
Sent from my SM-N930F using Tapatalk

Fake. There is no chance they would publicly announce a world wide recall, then a day later say 'Oops, we mean world wide recall. Except for this batch of phones. Our bad.' If they where wrong about that batch of phones they would get crucified. Nope, that seller just doesn't want to deal with the headache of returning all the units they sold, and returning all that money.

So if you bought from this seller you stuck with the phone you have or file a case with eBay and get your money back since you're within 30day eBay return policy and buy another device when they are fixed. That's your only two choices.
Sent from my SM-N930F using Tapatalk

My UK Note7 pre-order was canceled on the 1st Sept, so I'm waiting to see if Samsung can narrow down affected batches and release the unaffected devices...
If you want to check the date your Note 7 or any Samsung device was manufactured type this into the phone dialer *#12580*369# the "RF Cal" field is the date of device manufacture, if that information even helps in anyway Im not sure yet.

A worldwide recall is just that. Every phone that was sold. This letter is total BS.

This is one of many reasons why eBay just even an option to buy stuff for me. If it isnt Amazonable then it's not worth it, I get you want a deal and access to unlocked devices and whatnot but eBay has and will always be that "scummy dark alley" place for sellers, and by the looks of this letter (which looks so sketchy) this is another prime example of that. I wouldn't trust this at all, looks like he's just wants to keep his money and not deal with returns.

chazglenn3 said:
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
Click to expand...
Click to collapse
Yes. If it were real, Samsung should fire their PR. You don't go anouncing a worldwide recall and then say whoops, we didn't mean it. And wait a whole weekend to correct it. This is a huge blow for them and it is exceptionally hard on us customers worrying we might have ticking time bombs in our possesion. If they back out of their statement after a weekend of not caring, they will ruin their reputation further. They will appear non credible. Excuse me but exploding phones warrant Samsung managment and PR works all weekend!

I agree. This letter is fake. It's a (mostly) well done fake, but a fake. IMO, it's Tropical trying to keep from having to take back all the phones they've sold.

In the US and the EU they would have little choice, in Singapore I'm not sure if they can weasel out of it or not.
I've already received my email from Amazon saying that they will send a full refund for the phone and any accessories I have purchased there. It was not this seller (Tropical) but of course as an FD model it is grey market and was sold without warranty. The email also said that if I sold the phone I should notify the person I sold it to so that they can return it for a refund. Lastly it stated that the return hadn't been hashed out yet and not to send it until they were ready.
I'm going to extrapolate a little here with a few guesses. The fact that Amazon also specifically mentioned a further buyer and my phone is already grey market implies that Samsung is going after all the phones regardless of where/how they were purchased. That they don't want me to send it yet gives me the impression they don't know exactly what they are going to do with it or how the process will go which would mean Samsung hasn't yet hashed it out internally how they will handle the grey market phones and given that information to those that sold them.
Those are guesses Gents, I have no special knowledge, I'm just reading the tea leaves.

I bought my phone from LuLu Mall here from Riyadh ( SA ).
Model is : SM N930FD
Made in Vietnam.
How we can confirm that my phone will also come under the recall process ? I have been using the device for like past 3 days and i don't feel any Lag, battery drain or Over heating while charging or using the phone.

emergency order totally bans Note 7s from planes

The FAA today announced an emergency order banning Note 7s from airplanes. Unlike their previous order, this ban applies to all Note 7s and prohibits even bringing the phones on board, even if they're powered down.
https://www.faa.gov/news/updates/?newsId=86685

Gary02468 said:
The FAA today announced an emergency order banning Note 7s from airplanes. Unlike their previous order, this ban applies to all Note 7s and prohibits even bringing the phones on board, even if they're powered down.
https://www.faa.gov/news/updates/?newsId=86685
Click to expand...
Click to collapse
This gets me as i have to fly in 2 weeks. Now i have to decide what to do. Think I'm going back to my old s4 so i don't lose my upgrade & pay twice for a phone i didn't want. So pissed. I like the s7 edge but not dropping 300$ for it ??

Hopefully this ban stays only in America and not world-wide...

Not surprised. Just a matter of time. Fortunately I finished my traveling last week for awhile and did use my Note. S7 Edge arrives on Monday.
Sent from my Nexus 6P using Tapatalk

OMG, if it follow world Wide I am totally screwed.
I bought the note 7 in Hong Kong, I am in Australia since 9 days, still have 2 weeks to spend there.
Is anyone have any idea what to do if it get banned?

its worldwide. i read that news.. i dont have the link

Yup just got ban in Australia, I have to flight on Monday.
I contacted Samsung care I will see.
I will go again tomorrow to Samsung shop, hoping for the best.
Samsung really screwed up on that.

In au, just got the pushed Samsung message to say total aircraft ban..flying in 2 weeks..I bet from experience with the loan phone that it won't come in time (and I am disappointed to have to give up the spen for the first time in 4 years..Assuming I go the S7E which is about the most similar phone to the N7 there is).
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urirx98 said:
This gets me as i have to fly in 2 weeks. Now i have to decide what to do. Think I'm going back to my old s4 so i don't lose my upgrade & pay twice for a phone i didn't want. So pissed. I like the s7 edge but not dropping 300$ for it ??
Click to expand...
Click to collapse
In Canada I did the trade. Walked out with an S7E and $300+ in cash.
The ban means security can take it away. Airlines have fireproof bags if one is found on board. If you are caught with one on board you will be charged.
Air Canada Pilot by the way so I'm not blowing smoke.
Sent from my SM-G935W8 using Tapatalk

Banned by Transport Canada too.

Now banned also by the Italy’s largest airline Alitalia.
http://corporate.alitalia.it/en/media/press-releases-sai/2016-10-15.html

the ban is so bad until the whole phone is tainted , removing battery doesnt get you thru too , hmmm the power of media hype

if the phone is seen as a threat and by the fact it has been discontinued and recalled even the manufacturer has deemed the device unsafe for the public, so really them being given a total ban from air travel (a place where them failing is most dangerous) is not bad it is just common sense, even the boxes sent out by Samsung say that they are only to be sent by ground transport, so when the manufacturer is saying not to take them on flights in protective boxes it makes the idea of taking them in your pocket or bag on a plane sound even more unadvisable.

it gets better
It is now a federal crime to bring a Galaxy Note 7 onto an airplane
http://www.theverge.com/2016/10/16/...federal-crime-federal-aviation-administration
read the find print
Passengers who bring a Note 7 onto a plane are "subject to civil penalties of up to $179,933 for each violation for each day they are found to be in violation (49 U.S.C. 5123)," and could be prosecuted, which could "result in fines under title 18, imprisonment of up to ten years, or both (49 U.S.C. 5124)."

...and you'll still find people that'll keep their phone because the only people they care about is themselves.
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I think people want to keep their phones, because there isn't a good replacement for the S Pen and they have to sign 2 year contracts
Sent from my SM-N930F using XDA-Developers mobile app

CerveCesar said:
I think people want to keep their phones, because there isn't a good replacement for the S Pen and they have to sign 2 year contracts
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
I just got the dreaded message from Samsung that my phone is banned from flights.?
It has a mexico phone number I'm almost sure. ?
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Its banned by quite a few airlines here in Hong Kong as well...

CerveCesar said:
I think people want to keep their phones, because there isn't a good replacement for the S Pen and they have to sign 2 year contracts
Sent from my SM-N930F using XDA-Developers mobile app
Click to expand...
Click to collapse
Samsung has stated pretty clearly that they are willing to buy back the devices and they're offering full refunds on the price which would mean if you go that route and you get the money you can pay off the contract with the money they provide to you. It might not be a really easy thing, done with a single phone call, but I have no reason to think Samsung won't follow through and offer a refund for every Note 7 that people who still possess them care to send back.
Of course a lot of people at this point are already looking for ways to weasel out of such contracts and get another device in exchange and the $100 credit and not have to pay their carrier a penny and they're even going so far as to think Samsung should give them a discount or credit towards whatever the next flagship device happens to be.
Such practices are becoming all too common in our world and it's pretty disgusting when it does.

Just FYI stuff but I flew Delta from Jacksonville NYC and back last week. They announced the ban on the Note 7 many times in the airport and on the plane. But, I never saw anyone check anyone's phone. Maybe they can tell when the phones roll through the x-ray machine or something. The announcement said if you had one please bring it to the desk (in the airport), or to give it to a flight attendant if you had it on the plane. Seemed kind of "lax" to me.............

Trade in via Samsung, packaging for old phone?

Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!

Got a response from Samsung on Facebook - return packaging comes separately for the trade in phones!

I would recommend taking photos of your phone before shipping it back. You do not want to be advised of a different value for the phone when it is received.

gyaku_zuki said:
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
Click to expand...
Click to collapse
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.

dnmrt said:
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
Click to expand...
Click to collapse
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
Thanks for the heads up! I just checked my junk and it was in there. I will give them a call and let them know about the mess up on my part :fingers-crossed::good:

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
Click to expand...
Click to collapse
I glad I read this, I found my email in the spam folder. I been waiting for something from samsung to tell me what to do with the trade in phone .

I am still waiting to get my tracking number on my S9 that I pre-ordered on March 6th from Samsung. I called today and said I would be getting a tracking number by email and that the return box would be sent separate

hello

For anyone that made the same mistake as me and sent it back using the return label and box that came with your S9, it is so painful to sort it out!
I have called Samsung Support (UK) 3 times and been on hold for an hour+ each time. 2 of the calls just cut off and one answered, I could hear people talking for a couple of minutes and then they hung up. The online live chat was useless and they were not understanding my issue at all, one agent told me to speak to the courier (the courier couldn't help) and then I finally got through to one who listened, spoke to the returns centre, the courier and extended my return deadline. They advised that they will email me in 5-7days to let me know if they managed to get the phone sent to the right place or possibly returned back to me.

Anybody actually got their return packaging sent yet?
Still waiting here...

gyaku_zuki said:
Anybody actually got their return packaging sent yet?
Still waiting here...
Click to expand...
Click to collapse
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "

I am still waiting sent them an email today asking where it is.

I traded in my S7 with broken glasses on both front and back for 0,50€ + 100€ bonus.

5teve0 said:
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
Click to expand...
Click to collapse
Got a reminder email from the samsung recycle programme this morning stating I had not returned my phone. I followed up with a Live chat session with the samsung recycle helpdesk , and they said this was an automated email and they know there are delays in the packs going out and ship it when you receive the pack.

Sign into your Samsung account. Navigate to your orders page. There is a link for the return label for the device you are trading in. Use same box that the S9 came in and ship your trade-in with the label provided in the order page. Unless as others have mentioned, there may be delays at Samsung sending out return package specifically for your trade-in. I wouldn't doubt that with the issues they've already had sending Verizon sims to Sprint customers. (BTW, S9 SIMs are unique to S9, you can't re-use SIMs specific to other devices).

Has anyone received their returns pack yet? I am still waiting and have emailed them twice now. I dont want to get charged for next month's payment.

got mine on Monday

The instructions say to send it back in the same box that the new phone came in.
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Samsung Trade in Post/Status

Creating this post to keep track of trade ins and any problems. Sent in pixel 3 xl today dropped it off, my last trade in was for the s10 plus sent note 8 had burn in and everything was accepted and good.

cheapshot789 said:
Creating this post to keep track of trade ins and any problems. Sent in pixel 3 xl today dropped it off, my last trade in was for the s10 plus sent note 8 had burn in and everything was accepted and good.
Click to expand...
Click to collapse
Did you send accessories as well, or just the device?

kxdaorbit said:
Did you send accessories as well, or just the device?
Click to expand...
Click to collapse
No just the device you don't need anything else

I'll be sending in a pristine iPhone 6 64gb to VZW for $450. Keeping my Note 8 as back up.
Sent from my SM-N975U using Tapatalk

Just for info i record the phone and packing just to have proof

i had 3 note 9s to trade for three 10+'s -- thats $1,800.00 in trade credit that I want to make sure I dont have any problems with.
I took videos of all 3 phones being reset in realtime. I then sent an email to samsung with a link to the videos and photos. got a ticket number in case any issues. all 3 phones in factory fresh no scratch direct from the factory mint level condition so I expect zero issues but best to have insurance in place.

Sent my Pixel 3XL in. Of course took pics and a video. Extreme bubble wrap as well.
Sent from my SM-N975U1 using Tapatalk

Well they received my phone yesterday got email now being evaluated i sent in really fast to avoid the overload of trade ins coming in. It seems that when they start having issues when they have so many

Do anyone think these are going to be any issue? Screen and everything else are in pristine condition and I did chat with Samsung explaining the condition and they said as long screen and back galas is not cracked, I should be fine and I even saved that chat. After seeing this thread, I kept feeling bad for not mailing the phone on Wednesday itself.
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I have never done in trade in before and don;t know what to expect. When should I expect to recieve return instructions for the trade in? I recieved my note on Friday - but have not gotten anything from Samsung yet ?

Geekser said:
I have never done in trade in before and don;t know what to expect. When should I expect to recieve return instructions for the trade in? I recieved my note on Friday - but have not gotten anything from Samsung yet ?
Click to expand...
Click to collapse
That's what I was expecting to receive an email from Samsung but if you go to your Samsung order, you will see the FedEx label
Sent from my SM-N975U using Tapatalk

I got the "Welcome to the Samsung trade in program" right after I got the delivered email when I got the Note10+
I did the trade in earlier for the S10+ and it went smooth. I'm just repeating what i did and expect the same. I removed all accounts, took pictures of the entire phone and the factory data reset process and put them in the shipping box with the other side of the shipper that says to leave in the box. I also put the trade in S10+ in it's original box.
Last time I did get an email from samsung accepting the trade in as well. That was a few weeks after I shipped it.
Dropping it off at fed ex tomorrow

chowdarygm said:
That's what I was expecting to receive an email from Samsung but if you go to your Samsung order, you will see the FedEx label
Sent from my SM-N975U using Tapatalk
Click to expand...
Click to collapse
I logged into my Samsung Account and do not see any shipping lables. IN the list under "My Orders" I see a referrabce to my trade in - when I click on that it goes to "Page cannot be found" page. Guess I need to contact support?

Geekser said:
I logged into my Samsung Account and do not see any shipping lables. IN the list under "My Orders" I see a referrabce to my trade in - when I click on that it goes to "Page cannot be found" page. Guess I need to contact support?
Click to expand...
Click to collapse
Probably.
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chowdarygm said:
Probably.
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Click to expand...
Click to collapse
probably what?

Geekser said:
probably what?
Click to expand...
Click to collapse
You probably need to contact Samsung support. I checked in my orders page and I see the label in my trade in section of the order.
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Mine is set for delivery tomorrow.
Sent from my SM-N975U1 using Tapatalk

Got an email today that one of the 3 note 9 trade ins were delivered. Email states 5-7 working days for the status on the trade in.
Like others i took videos, sent photos, and started a ticket to show links to where these images can be viewed at. All 3 had the original box, the original plastic overlay on the screen as well as the back plastic overlay. I even included the charger brick, cable (never used them anyway) the tool to swap the stylus tip and the bar codes tmo shipped with them. I did keep the ear buds and cushions though..

Same here, 5-7 days for evaluation. S10e mint condition, recorded long video of shiny front & back surfaces and the packing process. Wrapped inside bubble foil.

marctronixx said:
Got an email today that one of the 3 note 9 trade ins were delivered. Email states 5-7 working days for the status on the trade in.
Like others i took videos, sent photos, and started a ticket to show links to where these images can be viewed at. All 3 had the original box, the original plastic overlay on the screen as well as the back plastic overlay. I even included the charger brick, cable (never used them anyway) the tool to swap the stylus tip and the bar codes tmo shipped with them. I did keep the ear buds and cushions though..
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You sent in the box and everything else just in case as the customer support said they don't need any of these?
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