Hello guys, just found this in another forum, thought you might be interested, so you can stop the underwater photography and the scratching endurance contests
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Source
http://www.htcmania.com/showthread.php?t=1224385
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My Samsung Galaxy Note7 was manufactured in Vietnam on August 26th? I got the Note7 from Three UK, does that mean I am unaffected?
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
thering1975 said:
Seems dubious to me could be wrong but why single out one supplier (ebay seller?) bad wording errors if that was the case then why is it not posted on Samsung's sites.
Click to expand...
Click to collapse
Well, could be any number of reasons, maybe it just got released internally?, no idea. It does makes more sense to me that those devices affected can be identified by some sort of triage, rather than recalling all devices (which semed odd since the start). I followed the QR code and it des link to samsung website. I am not saying that this is 100% true, but it does make sense. Posted this to stop the massive Note 7 abuse before someone may regret it
I agree, this is a badly written letter and looks completely fake.
.
I am not convinced quite yet.
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
BozQ said:
It's badly written because it's written by Asians? Perhaps?
I am Asian by the way. And this is fine. I've seen far worse letters than this.
Click to expand...
Click to collapse
But then it would have been a world wide anouncment by now.
Totally fake.
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notefreak said:
But then it would have been a world wide anouncment by now.
Click to expand...
Click to collapse
I don't disagree.
However, I'd wait for tomorrow. It's the weekends here, so I'll look out for Monday for any kind of announcement.
I would really hope that this company wouldn't fake an internal letter like this. I wouldn't be surprised if Samsung took a faked letter like this extremely seriously considering the circumstances. So I'm on the fence in this one but really hope someone wouldn't take that chance. It has a customer number on it. Someone could easily call Samsung and get this verified.
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Fake. There is no chance they would publicly announce a world wide recall, then a day later say 'Oops, we mean world wide recall. Except for this batch of phones. Our bad.' If they where wrong about that batch of phones they would get crucified. Nope, that seller just doesn't want to deal with the headache of returning all the units they sold, and returning all that money.
So if you bought from this seller you stuck with the phone you have or file a case with eBay and get your money back since you're within 30day eBay return policy and buy another device when they are fixed. That's your only two choices.
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My UK Note7 pre-order was canceled on the 1st Sept, so I'm waiting to see if Samsung can narrow down affected batches and release the unaffected devices...
If you want to check the date your Note 7 or any Samsung device was manufactured type this into the phone dialer *#12580*369# the "RF Cal" field is the date of device manufacture, if that information even helps in anyway Im not sure yet.
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
This is one of many reasons why eBay just even an option to buy stuff for me. If it isnt Amazonable then it's not worth it, I get you want a deal and access to unlocked devices and whatnot but eBay has and will always be that "scummy dark alley" place for sellers, and by the looks of this letter (which looks so sketchy) this is another prime example of that. I wouldn't trust this at all, looks like he's just wants to keep his money and not deal with returns.
chazglenn3 said:
A worldwide recall is just that. Every phone that was sold. This letter is total BS.
Click to expand...
Click to collapse
Yes. If it were real, Samsung should fire their PR. You don't go anouncing a worldwide recall and then say whoops, we didn't mean it. And wait a whole weekend to correct it. This is a huge blow for them and it is exceptionally hard on us customers worrying we might have ticking time bombs in our possesion. If they back out of their statement after a weekend of not caring, they will ruin their reputation further. They will appear non credible. Excuse me but exploding phones warrant Samsung managment and PR works all weekend!
I agree. This letter is fake. It's a (mostly) well done fake, but a fake. IMO, it's Tropical trying to keep from having to take back all the phones they've sold.
In the US and the EU they would have little choice, in Singapore I'm not sure if they can weasel out of it or not.
I've already received my email from Amazon saying that they will send a full refund for the phone and any accessories I have purchased there. It was not this seller (Tropical) but of course as an FD model it is grey market and was sold without warranty. The email also said that if I sold the phone I should notify the person I sold it to so that they can return it for a refund. Lastly it stated that the return hadn't been hashed out yet and not to send it until they were ready.
I'm going to extrapolate a little here with a few guesses. The fact that Amazon also specifically mentioned a further buyer and my phone is already grey market implies that Samsung is going after all the phones regardless of where/how they were purchased. That they don't want me to send it yet gives me the impression they don't know exactly what they are going to do with it or how the process will go which would mean Samsung hasn't yet hashed it out internally how they will handle the grey market phones and given that information to those that sold them.
Those are guesses Gents, I have no special knowledge, I'm just reading the tea leaves.
I bought my phone from LuLu Mall here from Riyadh ( SA ).
Model is : SM N930FD
Made in Vietnam.
How we can confirm that my phone will also come under the recall process ? I have been using the device for like past 3 days and i don't feel any Lag, battery drain or Over heating while charging or using the phone.
Related
http://www.theverge.com/2012/7/6/31...porarily-suspended-while-appeals-court-issues
Now there's a temporary stay on the temporary injunction.
tempo-ception, it is.
good deal... now open sales back up so I can buy it!!
Kohawk09 said:
good deal... now open sales back up so I can buy it!!
Click to expand...
Click to collapse
They're probably just gonna hold off until they can start selling them with 4.1. Its only gonna be a week anyway.
martonikaj said:
They're probably just gonna hold off until they can start selling them with 4.1. Its only gonna be a week anyway.
Click to expand...
Click to collapse
Figured they might. Personally I'd like to just order it now, know i have it, then flash JB myself... Seems they announced they were going to start selling again when they had 4.1 ready to go... but that decision was made prior to this revelation. Business sense to me says just start selling again.
Kohawk09 said:
Figured they might. Personally I'd like to just order it now, know i have it, then flash JB myself... Seems they announced they were going to start selling again when they had 4.1 ready to go... but that decision was made prior to this revelation. Business sense to me says just start selling again.
Click to expand...
Click to collapse
They're selling so few of these things it really doesn't matter honestly. Sad, but true.
They said they'll resume selling next week, with 4.1 preloaded. We'll survive.
martonikaj said:
They're selling so few of these things it really doesn't matter honestly. Sad, but true.
They said they'll resume selling next week, with 4.1 preloaded. We'll survive.
Click to expand...
Click to collapse
You're not the one walking around with an old ass flip phone because of this BS...
Kohawk09 said:
You're not the one walking around with an old ass flip phone because of this BS...
Click to expand...
Click to collapse
You'll still survive.
bozzykid said:
http://www.theverge.com/2012/7/6/31...porarily-suspended-while-appeals-court-issues
Now there's a temporary stay on the temporary injunction.
Click to expand...
Click to collapse
That is not right. The verge must not have any lawyers on staff. The 9th Circuit issued two orders; 1) there will be no temporary stay on the tab 10.1, 2) before they act on the GNex (as in suspend the temporary injunction or not) they want a reply from Apple by July 12.
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matt30 said:
That is not right. The verge must not have any lawyers on staff. The 9th Circuit issued two orders; 1) there will be no stay on the tab 10.1, 2) before they act on the GNex (as in suspend the temporary injunction or not) they want a reply from Apple by July 12.
Click to expand...
Click to collapse
You're looking at the order for the tab not the one pertaining to the GN.
matt30 said:
That is not right. The verge must not have any lawyers on staff. The 9th Circuit issued two orders; 1) there will be no stay on the tab 10.1, 2) before they act on the GNex (as in suspend the temporary injunction or not) they want a reply from Apple by July 12.
Click to expand...
Click to collapse
Actually they do have at least one writer that is a lawyer. And what is wrong with their article? They stated that Apple has to respond before the judge will decide on keeping the ban before trial.
Kohawk09 said:
Figured they might. Personally I'd like to just order it now, know i have it, then flash JB myself... Seems they announced they were going to start selling again when they had 4.1 ready to go... but that decision was made prior to this revelation. Business sense to me says just start selling again.
Click to expand...
Click to collapse
Google isn't bound by the order, AFAIK. They are probably changing the firmware and didn't want people waiting / getting upset that the phone they ordered isn't shipping for another 3 weeks, so they took down the order form.
This whole thing is such a mess.
Sent from my Galaxy Nexus
bozzykid said:
Actually they do have at least one writer that is a lawyer. And what is wrong with their article? They stated that Apple has to respond before the judge will decide on keeping the ban before trial.
Click to expand...
Click to collapse
I actually didn't read the verge article until just now.
But there are 2 stays at issue here. There's an immediate stay which lasts from today until whenever the court has an opportunity to read Apple's reply (2 weeks probably). Then there's a temporary stay pending appeal which would last from the end of any immediate stay until appeal (several months, maybe years).
The immediate stays were decided but the temporary stays were not.
The orders pertaining to the GN are broken into two parts as visible on the courts website. The part you snipped from the PDF was for the galaxy tab case which has a different court file number. If you'd actually read the one PDF included in the verge article and the other from the courts website you will see the article is correct. That the preliminary injunction pertaining to the galaxy nexus is temporarily stayed until apple responds by July 12th and until the court reviews the response and makes a decision.
matt30 said:
Google isn't bound by the order, AFAIK. They are probably changing the firmware and didn't want people waiting / getting upset that the phone they ordered isn't shipping for another 3 weeks, so they took down the order form.
Click to expand...
Click to collapse
they are bound by the play store though. We could throw out 10 different scenarios, but its all speculation and assumptions. I'm just looking forward to a new device, so naturally impatient
IMHO, this is what Sammy/Google need to do...
Sell as many as possible at or just above cost to blow out as many units as possible before the ban takes effect again. I'm sure there would be quite a few sold along the way to the ban again... at least they could sell thru what ever inventory they might have. Just to get it into as many hands as possible. They could even ship them with IDs from the IO conference so Jelly Belly would be OTA automatically.
I dunno... don't want to sound like a fan boy but Apple would probably claim predatory pricing or something.
I placed my order in the play store on July 3rd...and just recently found out about this ban lol! Damn you apple for delaying my order!!
looks like its back for sale... but seems they adjusted the estimated shipping to "Ships when Available" when its in your cart..
O well, purchased and hopefully in the queue. Hopefully it will ship sooner than their estimate of 2-3 weeks.
Kohawk09 said:
looks like its back for sale... but seems they adjusted the estimated shipping to "Ships when Available" when its in your cart..
O well, purchased and hopefully in the queue. Hopefully it will ship sooner than their estimate of 2-3 weeks.
Click to expand...
Click to collapse
That's sad for me, my friend leaves the US on 18th and he was gonna get it with him! I want the GNex so bad! Any suggestions?
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One for me and one for the girlfriend.
Sent From My Samsung Galaxy Note 4 Pre Release Edition
Raced down to my local Best Buy this morning when I saw they had some in stock. The guy in front of me was buying one! I asked the sales assistant if they had any more and she said "Yeah, I think we have one more left, let me find it.".
Comes back a couple minutes later and asks her manager where that last moto watch is. The manager says "Oh yeah, I bought it for myself!". You mother f.. I thought. The sales assistant replies to him "How do you sleep at night?".
Guess I'll just have to wait 2-3 weeks for mine to be shipped from Google.
The guy I dealt with at the Best Buy where I bought mine was pissed that he didn't know they got some in since he wasn't allowed to make a purchase on the clock.
Best Buy Knoxville, TN lists it as in stock online and in their site inventory system, but they know it isn't. They just can't be bothered to fix it. Asshats.
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It seems like BestBuy may have only gotten the silver Moto 360s, and those may be the one's that have shipped already from Motorola.com as well. Can anyone confirm otherwise? My BestBuy's all are taking In-Store pickup orders for a future date for silver but nada for black.
mattlgroff said:
It seems like BestBuy may have only gotten the silver Moto 360s, and those may be the one's that have shipped already from Motorola.com as well. Can anyone confirm otherwise? My BestBuy's all are taking In-Store pickup orders for a future date for silver but nada for black.
Click to expand...
Click to collapse
Friday they had Black, but it seems today it was all silver.
Mine flat out said they only got two silver and no black, and they are the only Best Buy within 120 miles that got any at all.
So the entire stock on hand for an area with a population of over a million people and ~5 Best Buy stores was two watches.
That's pretty darned pathetic, no matter how you slice it.
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knoxploration said:
Mine flat out said they only got two silver and no black, and they are the only Best Buy within 120 miles that got any at all.
So the entire stock on hand for an area with a population of over a million people and ~5 Best Buy stores was two watches.
That's pretty darned pathetic, no matter how you slice it.
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Click to expand...
Click to collapse
I spoke with 3 Best Buys today, and they all got 2 silver watches only
Mine got 2 black and 2 silver today/late last night.
knoxploration said:
Mine flat out said they only got two silver and no black, and they are the only Best Buy within 120 miles that got any at all.
So the entire stock on hand for an area with a population of over a million people and ~5 Best Buy stores was two watches.
That's pretty darned pathetic, no matter how you slice it.
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Click to expand...
Click to collapse
It's also likely that he was making **** up. From what I've seen they all claim to be "the only one"
cyansmoker said:
It's also likely that he was making **** up. From what I've seen they all claim to be "the only one"
Click to expand...
Click to collapse
Nope. I was watching over his shoulder while he queried the inventory system. Also, most of the other nearby stores are smaller, or mobile-specific.
I stand by what I said: Motorola only provided two units for a combined population over a million people. (And chances are both of those were taken by Best Buy employees, which would explain why they showed stock but had none.)
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knoxploration said:
Nope. I was watching over his shoulder while he queried the inventory system. Also, most of the other nearby stores are smaller, or mobile-specific.
I stand by what I said: Motorola only provided two units for a combined population over a million people. (And chances are both of those were taken by Best Buy employees, which would explain why they showed stock but had none.)
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Click to expand...
Click to collapse
I read on here that Best Buy employees can't buy stuff during their shift, so they probably stash them away until after work - you're right, that's probably why they show as in Stock all day.
That's exactly what the guy I bought mine from did with the 2nd one they got.
slaydog said:
I read on here that Best Buy employees can't buy stuff during their shift, so they probably stash them away until after work - you're right, that's probably why they show as in Stock all day.
That's exactly what the guy I bought mine from did with the 2nd one they got.
Click to expand...
Click to collapse
Yeah, when I worked there back in the day, the system would flag if you were clocked in and made a purchase. If it wasn't something like a soda or candy (for a break), you were guaranteed to have a manager talk to you about it. In my experience, always ended in a write-up for those involved. That said, it's certainly possible it was stashed. They get caught doing that, they'll also be written up.
I worked there during the time the Xbox 360 and Wii were hit items. Employees were not allowed to purchase those items. Corporate would often restrict those purchases, and people got terminated for trying to circumvent that policy.
I work at a Best Buy in AZ. Mobile, specifically. The inventory shortage described here is accurate.
Hi guys,
Do you know when the note 7 will be back in stores now? How long should we expect?
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6-8 weeks.
Probably 2-3 weeks. Maybe more.
Can you please provide us how did you know if 2-3 weeks or 6-8 weeks? I think you're both mistaken.. Please don't answer randomly. Be specific and provide a proof.
I'm so frustrated for not having pre-ordered it, and now i'm unable to know when it will be back in stores... i should have bought it on Samsung store or Amazon when it was still there... arghhhhh
Talal.k said:
Can you please provide us how did you know if 2-3 weeks or 6-8 weeks? I think you're both mistaken.. Please don't answer randomly. Be specific and provide a proof.
Click to expand...
Click to collapse
Samsung told me it would be a minimum of 3 weeks to get a replacement for my faulty Note 7. They will replace all the faulty Note 7s then restock the stores. That will be I would say around 6-8 weeks.
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In Israel official launch for those who preordered should have begun tomorrow...
But now It's unclear, samsung officials have no Idea when the device is coming.
Im so disappointed, I am waiting since april for the device, and I would gladly pay for an expolding device and take that minimal risk it has a defect.
An exploding note7 is much better than my current LG G2 mini..
To be honest I think they should exchange our phones first. We are dealing with potential life/fire/explosion hazard so...
No one knows the answer to the OP's question not even, in fact especially, Samsung. WE are all going to just have to wait this one out. It will make ownership when it comes even more of a delight.
I hope they take the time to sort the CG glass problem out.
I guess non of us are good at waiting eh!
Ryland
---------- Post added at 10:27 AM ---------- Previous post was at 10:25 AM ----------
notefreak said:
To be honest I think they should exchange our phones first. We are dealing with potential life/fire/explosion hazard so...
Click to expand...
Click to collapse
From what Samsung announced that is the idea. Those who own them will be the first to have a replacement unit. :highfive:
Ryland
I contacted Samsung (from UK) they told me in 2 weeks I will have a replacement. They also told me in 7 days I will be contacted with an update.
notefreak said:
To be honest I think they should exchange our phones first. We are dealing with potential life/fire/explosion hazard so...
Click to expand...
Click to collapse
That is why Samsung told everyone to stop using it (... and put it in a blast proof casing. )
I just saw in the Netherland the stores say more than 4 weeks to indicate the availability of the product!
Will samsung wait all this time? A lot of people with preorders could take another phone, especially now that iphone is available
trocchietto said:
I just saw in the Netherland the stores say more than 4 weeks to indicate the availability of the product!
Will samsung wait all this time? A lot of people with preorders could take another phone, especially now that iphone is available
Click to expand...
Click to collapse
This is indeed a problem. Have you noticed though that all reviewers and many customers moan about paying 880€ for the Note 7 but no one is moaning about the cost of the iPhone 7 that is some areas is superior to the Note 7 and in other areas inferior. The iPhone 7 here would cost me 250€ MORE!
Both good mobiles and though very different will please most of their customer clientele.
I have my Note 7 on order due to exchange programme and am fortunate enough to be able to wait. I am still using my SG S6 Edge +. After using an S-AMOLED QHD screen no way could I return to IPS FHD technology, just my choice. I respect others. :good:
Ryland
Ryland Johnson said:
This is indeed a problem. Have you noticed though that all reviewers and many customers moan about paying 880€ for the Note 7 but no one is moaning about the cost of the iPhone 7 that is some areas is superior to the Note 7 and in other areas inferior. The iPhone 7 here would cost me 250€ MORE!
Both good mobiles and though very different will please most of their customer clientele.
I have my Note 7 on order due to exchange programme and am fortunate enough to be able to wait. I am still using my SG S6 Edge +. After using an S-AMOLED QHD screen no way could I return to IPS FHD technology, just my choice. I respect others. :good:
Ryland
Click to expand...
Click to collapse
eh eh, what you ask me is about Cupertino marketing perception. I would go really off topic to reply on that, and would not be enough exhaustive.
Just hope Samsung will manage well this moment of crisis, otherwise from my side not big deal. Theirs Android concurrent will gain more market space, and for me this is nice as well. After all even a fragmented Android market is far more strong than Apple without Jobs.
More competition, more benefits for us, and next time samsung: do not be so greed... make telephone that can be open... all your problems would be now vanished:angel:, if you really want to give us water resistant features do a decent cover that REALLY goes under water
jayce996 said:
Hi guys,
Do you know when the note 7 will be back in stores now? How long should we expect?
Sent from my LG-D855 using Tapatalk
Click to expand...
Click to collapse
found this link
28 september
do not know if is official
http://www.gsmarena.com/galaxy_note7_sales_will_resume_on_september_28_-news-20555.php
i got an email, 2 days ago, from samsung stating that it should be in retail stores no later than September 21. I'm in the US. Not sure about international markets.
that's good news! thanks guys!
jayce996 said:
that's good news! thanks guys!
Click to expand...
Click to collapse
wait, still looks not official...
I was informed that my preorder (in Stockholm/Sweden) will be delivered end of October
So with the battery issue has there been any reports of bundled promotions to win back customers? Ex. The S7 Edge had a Best Buy bundle of a VR, wireless charger and memory card at one point.
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The FAA today announced an emergency order banning Note 7s from airplanes. Unlike their previous order, this ban applies to all Note 7s and prohibits even bringing the phones on board, even if they're powered down.
https://www.faa.gov/news/updates/?newsId=86685
Gary02468 said:
The FAA today announced an emergency order banning Note 7s from airplanes. Unlike their previous order, this ban applies to all Note 7s and prohibits even bringing the phones on board, even if they're powered down.
https://www.faa.gov/news/updates/?newsId=86685
Click to expand...
Click to collapse
This gets me as i have to fly in 2 weeks. Now i have to decide what to do. Think I'm going back to my old s4 so i don't lose my upgrade & pay twice for a phone i didn't want. So pissed. I like the s7 edge but not dropping 300$ for it ??
Hopefully this ban stays only in America and not world-wide...
Not surprised. Just a matter of time. Fortunately I finished my traveling last week for awhile and did use my Note. S7 Edge arrives on Monday.
Sent from my Nexus 6P using Tapatalk
OMG, if it follow world Wide I am totally screwed.
I bought the note 7 in Hong Kong, I am in Australia since 9 days, still have 2 weeks to spend there.
Is anyone have any idea what to do if it get banned?
its worldwide. i read that news.. i dont have the link
Yup just got ban in Australia, I have to flight on Monday.
I contacted Samsung care I will see.
I will go again tomorrow to Samsung shop, hoping for the best.
Samsung really screwed up on that.
In au, just got the pushed Samsung message to say total aircraft ban..flying in 2 weeks..I bet from experience with the loan phone that it won't come in time (and I am disappointed to have to give up the spen for the first time in 4 years..Assuming I go the S7E which is about the most similar phone to the N7 there is).
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urirx98 said:
This gets me as i have to fly in 2 weeks. Now i have to decide what to do. Think I'm going back to my old s4 so i don't lose my upgrade & pay twice for a phone i didn't want. So pissed. I like the s7 edge but not dropping 300$ for it ??
Click to expand...
Click to collapse
In Canada I did the trade. Walked out with an S7E and $300+ in cash.
The ban means security can take it away. Airlines have fireproof bags if one is found on board. If you are caught with one on board you will be charged.
Air Canada Pilot by the way so I'm not blowing smoke.
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Banned by Transport Canada too.
Now banned also by the Italy’s largest airline Alitalia.
http://corporate.alitalia.it/en/media/press-releases-sai/2016-10-15.html
the ban is so bad until the whole phone is tainted , removing battery doesnt get you thru too , hmmm the power of media hype
if the phone is seen as a threat and by the fact it has been discontinued and recalled even the manufacturer has deemed the device unsafe for the public, so really them being given a total ban from air travel (a place where them failing is most dangerous) is not bad it is just common sense, even the boxes sent out by Samsung say that they are only to be sent by ground transport, so when the manufacturer is saying not to take them on flights in protective boxes it makes the idea of taking them in your pocket or bag on a plane sound even more unadvisable.
it gets better
It is now a federal crime to bring a Galaxy Note 7 onto an airplane
http://www.theverge.com/2016/10/16/...federal-crime-federal-aviation-administration
read the find print
Passengers who bring a Note 7 onto a plane are "subject to civil penalties of up to $179,933 for each violation for each day they are found to be in violation (49 U.S.C. 5123)," and could be prosecuted, which could "result in fines under title 18, imprisonment of up to ten years, or both (49 U.S.C. 5124)."
...and you'll still find people that'll keep their phone because the only people they care about is themselves.
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I think people want to keep their phones, because there isn't a good replacement for the S Pen and they have to sign 2 year contracts
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CerveCesar said:
I think people want to keep their phones, because there isn't a good replacement for the S Pen and they have to sign 2 year contracts
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I just got the dreaded message from Samsung that my phone is banned from flights.?
It has a mexico phone number I'm almost sure. ?
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Its banned by quite a few airlines here in Hong Kong as well...
CerveCesar said:
I think people want to keep their phones, because there isn't a good replacement for the S Pen and they have to sign 2 year contracts
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Samsung has stated pretty clearly that they are willing to buy back the devices and they're offering full refunds on the price which would mean if you go that route and you get the money you can pay off the contract with the money they provide to you. It might not be a really easy thing, done with a single phone call, but I have no reason to think Samsung won't follow through and offer a refund for every Note 7 that people who still possess them care to send back.
Of course a lot of people at this point are already looking for ways to weasel out of such contracts and get another device in exchange and the $100 credit and not have to pay their carrier a penny and they're even going so far as to think Samsung should give them a discount or credit towards whatever the next flagship device happens to be.
Such practices are becoming all too common in our world and it's pretty disgusting when it does.
Just FYI stuff but I flew Delta from Jacksonville NYC and back last week. They announced the ban on the Note 7 many times in the airport and on the plane. But, I never saw anyone check anyone's phone. Maybe they can tell when the phones roll through the x-ray machine or something. The announcement said if you had one please bring it to the desk (in the airport), or to give it to a flight attendant if you had it on the plane. Seemed kind of "lax" to me.............
Already experiencing hardware issues with the display of my Note 10+ Unlocked 256GB Aura Glow that I bought directly from Samsung.com.
I received my device Aug 21, and two days ago 2 green vertical lines appeared on the left side of my screen, right where the screen bends. Never dropped this phone, just appeared when I was checking my emails. The vertical lines do not go away when the screen is on. Even went in the boot menu to clear the cache, and the lines are just constantly present. (Picture attached)
Getting the run around from Samsung that's super disappointing. I called Samsung.com first, and they were wanting me to send my device in so they can try to repair it. Leaving me phoneless for up to 10 days.... Since I traded in my spare phone, Note 9 to get that 600 discount. I told them that's unacceptable, then remembered I also purchased Samsung Premium Care. So they told me to call them, but mentioned I may have to pay to get a replacement on a frickin phone not even a month old... So I called Premium Care, and they are unsure of the situation, and have to work with Samsung.com in getting this defective device warrantied.
So they gave me a claim # and told me they will contact me in the next few days with a plan... I'm so disappointed with Samsung over this situation. Just wanted to share this info in case this display issue happens to someone else. Will update on how Samsung is going to take care of their defective device.
Anyone else have experience getting their devices warrantied when purchased directly from Samsung.com?
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I'd go through whatever wireless service you're using like T-mobile, Verizon, etc, talk to a supervisor if you don't get anywhere with a regular representative....and see if they can do anything. It's so damn ridiculous what you're going through. If your mobile provider can't do anything, then I would call your bank or whatever credit card you charged through and file a dispute against the charge, tell them what all is going on and that Samsung refuses to do anything and send the thing back and then go get one at Best Buy or something. I've heard nothing but horror stories with Samsung.com and going through Samsung to buy directly from them.
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Thank you for the reply. That's a good idea, return it and buy one from Best Buy. I really wish I kept my Note 9, I did wait until the last day to mail it out just in case. I got the unlocked version since I'm in the process of switching from T-Mobile to Spectrum Mobile because they use Verizon's network and it's only $14/mo if I go by the gig since I tend not to use much data since I keep everything downloaded on my phone. Especially since T-Mobiles network is unbearable in my area. I will give Apple credit with being able to just walk in the store with an issue.
I use to run Google Nexus devices until Pixel came out with their subpar 1st phone. I was so pissed I bought a iPhone the next day haha. When I had hardware issues they just swapped my iPhone. However I got tired of them after a couple years and missed android. So I went Note ever since without any issues until now (N8 & N9 were flawless). My Grandma is still using my Nexus 5 (LG), and my Mom is using my Nexus 6 (Motorola) still today. Sorry for the ramble lol.
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pete4k said:
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
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Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
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MikeOIF08 said:
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
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Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
pete4k said:
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
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Yeah definitely, I'll post back what I find out. That would be so nice just to swap out on the spot. I also found out I have a authorized repair shop in my state of Ohio. However it's like 90mins away... FML haha
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