Develop Bugs

[Q] How long does it take to receive $25 play store credit?

I filled out the form over an hour ago and it said they would email me the code but I still haven't received it. Any ideas? Thanks.

olly666 said:
I filled out the form over an hour ago and it said they would email me the code but I still haven't received it. Any ideas? Thanks.
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I bought my N8 10 days ago and immeditely applied for the Google Play Store credit - I haven't received the confirmation email either. I have called 3 times and written to Samsung Support from their Facebook page several times. I was told that they are having issues with this process and that a supervisor would call me within 24 hours. That was 5 days ago..... no call yet. They're really making us work for that $25.

Got I t pretty fast actually then I got a 10 dollar prepaid debit card because I participated in a survey for Samsung about screen sizes for the next note 3. I guess theyre real interested on what is too small too big and jussssst right. Thanks samsung. I didn't believe theyd send me anything but sure enough about a week later I got it in the mail.
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Moral of the story. Read those emails Samsung sends you when you register because they offer you to take surveys sometimes and even thought they might take 20 minutes they actually do pay up.
Sent from my GT-N5110 using Tapatalk 2

exibm said:
I bought my N8 10 days ago and immeditely applied for the Google Play Store credit - I haven't received the confirmation email either. I have called 3 times and written to Samsung Support from their Facebook page several times. I was told that they are having issues with this process and that a supervisor would call me within 24 hours. That was 5 days ago..... no call yet. They're really making us work for that $25.
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Ugh, how frustrating! I would say it's comforting to know I'm not the only one, but not really.

janjannsen99 said:
Got I t pretty fast actually then I got a 10 dollar prepaid debit card because I participated in a survey for Samsung about screen sizes for the next note 3. I guess theyre real interested on what is too small too big and jussssst right. Thanks samsung. I didn't believe theyd send me anything but sure enough about a week later I got it in the mail.
Moral of the story. Read those emails Samsung sends you when you register because they offer you to take surveys sometimes and even thought they might take 20 minutes they actually do pay up.
Sent from my GT-N5110 using Tapatalk 2
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Lucky you x 2

I originally purchased my Note on June 8th but had to do a few exchanges during the week. I now have a perfect unit so I went online to register and received the email with the promotion code in minutes.

Success
olly666 said:
I filled out the form over an hour ago and it said they would email me the code but I still haven't received it. Any ideas? Thanks.
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Here's proof that the squeeky wheel gets the grease - I finally got my confirmation email from Samsung with my Google Play promotion code. It showed up in my Spam folder.

exibm said:
Here's proof that the squeeky wheel gets the grease - I finally got my confirmation email from Samsung with my Google Play promotion code. It showed up in my Spam folder.
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Same here. thanks for the tip!
Sent from my GT-N5100 using Tapatalk 2

Guess no $25 credit on the ATT Note 8
Model # isn't listed on the form so I guess it's not eligible....Go figure!

I got the new black/brown one and you cant register it on the samsung site or select a model number from the perks site for the $25. That's frustrating
Sent from my GT-N5110 using xda premium

inmnbob said:
I got the new black/brown one and you cant register it on the samsung site or select a model number from the perks site for the $25. That's frustrating
Sent from my GT-N5110 using xda premium
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R u sure, I got mine yesterday and got my 25 credit today. I got the brown and black as well.
Sent from my EVO using xda app-developers app

How do we send or Note 7 back to Verizon?

I traded mine in for a V20. It is suppose to arrive today in the mail. My question is how do i send back the Note 7? do i have to pay to send it in? not sure how this works.

accordingtoome said:
I traded mine in for a V20. It is suppose to arrive today in the mail. My question is how do i send back the Note 7? do i have to pay to send it in? not sure how this works.
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You are supposed to be getting a separate box directly from Samsung. I got it today. It is ridiculous with ceramic plates in case the phone catches on for during transit.
Sent from my XT1650 using Tapatalk

Great so i just wait until they send me a box? fine by me. IM done with this phone. I cant stand the curved screen..

Mr. Toad said:
You are supposed to be getting a separate box directly from Samsung. I got it today. It is ridiculous with ceramic plates in case the phone catches on for during transit.
Sent from my XT1650 using Tapatalk
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are you including all the Accessories?
Sent from my SM-N930V using Tapatalk

You don't send the accessories. Call Samsung and they will send you a box in a few days.
Sent from my SM-T817V using Tapatalk

leyvatron said:
You don't send the accessories. Call Samsung and they will send you a box in a few days.
Sent from my SM-T817V using Tapatalk
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sweet. Verizon said they would send me a box
Sent from my SM-N930V using Tapatalk

12iVaL116 said:
sweet. Verizon said they would send me a box
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You're good then.
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12iVaL116 said:
are you including all the Accessories?
Sent from my SM-N930V using Tapatalk
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Just the phone.
Sent from my XT1650 using Tapatalk

How did y'all get the box? Its been well over 2 weeks and i still have not received anything?

Vic35 said:
How did y'all get the box? Its been well over 2 weeks and i still have not received anything?
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Same here. I think they are letting the guys who handled the first recall work on sending out the boxes!

So i guess we just keep the phone. No box yet. The V20 is dope

I called Verizon AGAIN a few days ago and finally spoke with someone who had a clue. He said they just got the boxes and a SKU has been assigned to them so they can ship them out. He said I should be getting mine in 3 to 5 business days.

Well if they send a box ill send back the phone. im not going out of my way to do it. Im really liking the V20 now.

I received my replacement phone(S7edge) on Oct 20 and was told I would get the "special Box" to send back my Note7, soon. Well it has been 10 days and I received the box on the 11th day. So long Note 7, I am really gonna miss you! I really did like the phone! The Note 8 cant get here fast enough!

bjtcars said:
I called Verizon AGAIN a few days ago and finally spoke with someone who had a clue. He said they just got the boxes and a SKU has been assigned to them so they can ship them out. He said I should be getting mine in 3 to 5 business days.
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Did you get it?
Turns out that Verizon gave me the phone number to the Samsung center handling the recall boxes. I got that box sent 2nd day air and I put the phone in it and send it UPS ground.
I called to see if they got the phone and they said they did and my check will be sent in a couple of days. I asked what check and they are sending me a full price refund (over $800) !

billinaz said:
Did you get it?
Turns out that Verizon gave me the phone number to the Samsung center handling the recall boxes. I got that box sent 2nd day air and I put the phone in it and send it UPS ground.
I called to see if they got the phone and they said they did and my check will be sent in a couple of days. I asked what check and they are sending me a full price refund (over $800) !
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Yes I got it today and brought it to the UPS store. Did you pay full price for yours? I did with mine which was a mistake,hopefully it won't take too long to get a refund.

bjtcars said:
Yes I got it today and brought it to the UPS store. Did you pay full price for yours? I did with mine which was a mistake,hopefully it won't take too long to get a refund.
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No, I paid for an upgrade ($299)
---------- Post added at 06:31 PM ---------- Previous post was at 06:28 PM ----------
I got a box for my phone, then I got a second. A third just shipped.

I too waited patiently for the return shipment box to arrive. I finally gave up and called Verizon support asking when the return shipment box would arrive, given that I will not receive credit until I send it back. They made up some story about having already shipped it to me a week ago, but quickly offered to reship it. It arrived via FedEx this morning.
My question is, are people keeping the S pen when returning the awesome Note 7? I have someone with a Note 5 that may find it useful.

Lots of inconsistencies throughout this process.
I just got off the phone with the local Verizon corporate store. The lady said I need to bring the phone to them to get a refund of what i paid ($299+tax). I mentioned hearing about a special box to return the phone to Samsung and the lady said they take care of all that for me.
She also said starting 7th they will be deactivating the phones that are still in use.

billinaz said:
Same here. I think they are letting the guys who handled the first recall work on sending out the boxes!
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I got a box and returned the phone. I got a second box the other day.
Today I got 2 more boxes!

Trade in via Samsung, packaging for old phone?

Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!

Got a response from Samsung on Facebook - return packaging comes separately for the trade in phones!

I would recommend taking photos of your phone before shipping it back. You do not want to be advised of a different value for the phone when it is received.

gyaku_zuki said:
Hi all, just wondering if anyone else opted to trade in a phone as part of Samsung's website offer? I did, and was expecting to get some return packaging for the old phone alongside the new, but didn't. A Samsung FAQ says don't use the S9 return packaging, so does the trade in packaging arrive separately?
Thanks!
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I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.

dnmrt said:
I got my S9 from the Samsung Upgrade Program, the box the S9 came in is the same box I returned my S7 in. I put the boxed S7 in (no accessories like charger etc.) and it has a bit of sticky tape to re-seal the box, there was also a return shipping label in the box. I just dropped it at my local DPD pickup point.
And as Bxrider117 says, take pictures of everything.
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Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
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Thanks for the heads up! I just checked my junk and it was in there. I will give them a call and let them know about the mess up on my part :fingers-crossed::good:

gyaku_zuki said:
Ah, I'd be careful there. That box is to return the S9 if you don't want it... It specifically says not to use it for that on their site...
I got a separate email (went to my junk) about the return packaging. But yes, I do plan to take photos!
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I glad I read this, I found my email in the spam folder. I been waiting for something from samsung to tell me what to do with the trade in phone .

I am still waiting to get my tracking number on my S9 that I pre-ordered on March 6th from Samsung. I called today and said I would be getting a tracking number by email and that the return box would be sent separate

hello

For anyone that made the same mistake as me and sent it back using the return label and box that came with your S9, it is so painful to sort it out!
I have called Samsung Support (UK) 3 times and been on hold for an hour+ each time. 2 of the calls just cut off and one answered, I could hear people talking for a couple of minutes and then they hung up. The online live chat was useless and they were not understanding my issue at all, one agent told me to speak to the courier (the courier couldn't help) and then I finally got through to one who listened, spoke to the returns centre, the courier and extended my return deadline. They advised that they will email me in 5-7days to let me know if they managed to get the phone sent to the right place or possibly returned back to me.

Anybody actually got their return packaging sent yet?
Still waiting here...

gyaku_zuki said:
Anybody actually got their return packaging sent yet?
Still waiting here...
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No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "

I am still waiting sent them an email today asking where it is.

I traded in my S7 with broken glasses on both front and back for 0,50€ + 100€ bonus.

5teve0 said:
No, I emailed them today and got a reply that stated "The seven day window has been extended so please send back once you receive your pack.This should arrive by the end of this week, if it doesn’t please give us a call to organise another one to be sent out. "
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Got a reminder email from the samsung recycle programme this morning stating I had not returned my phone. I followed up with a Live chat session with the samsung recycle helpdesk , and they said this was an automated email and they know there are delays in the packs going out and ship it when you receive the pack.

Sign into your Samsung account. Navigate to your orders page. There is a link for the return label for the device you are trading in. Use same box that the S9 came in and ship your trade-in with the label provided in the order page. Unless as others have mentioned, there may be delays at Samsung sending out return package specifically for your trade-in. I wouldn't doubt that with the issues they've already had sending Verizon sims to Sprint customers. (BTW, S9 SIMs are unique to S9, you can't re-use SIMs specific to other devices).

Has anyone received their returns pack yet? I am still waiting and have emailed them twice now. I dont want to get charged for next month's payment.

got mine on Monday

The instructions say to send it back in the same box that the new phone came in.
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Anyone Received The $50 Credit?

Sooo, I didn't think I was getting this, but I got an email saying I was eligible last week. Anyway, this week will be 4 weeks since I received my phone. I'm hoping to get it by next week in case Google has any black friday/cyber Monday deals.
Anyone gotten the credit yet?

still waiting for this crap

Lucky you, I preowned and I am not eligible for a stupid reason. I can't even find the deal anymore to see why. Big disappointment in that.

gettinwicked said:
Sooo, I didn't think I was getting this, but I got an email saying I was eligible last week. Anyway, this week will be 4 weeks since I received my phone. I'm hoping to get it by next week in case Google has any black friday/cyber Monday deals.
Anyone gotten the credit yet?
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I was just wondering the same thing. Just like my 6 months free youtube music which ended up only being a 30 day free trial for me.

TheUndertaker21 said:
still waiting for this crap
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I takes a few weeks dude. They wait until the return period is over so you don't get a free $50. Last year with the home mini, it was right at 4 weeks if I remember right. So, it should come any day now.

I wouldn't be surprised if they wait the full six weeks in order to get past the Black Friday deals.

henderjr said:
I wouldn't be surprised if they wait the full six weeks in order to get past the Black Friday deals.
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I'll be PISSED. That would be such BS.

mine arrived during the night...

Found mine today

Yais! Hopefully mine is here today too! $50 Google home hub for the win!

I might use mine to buy another Pixel on black Friday and sell this one on swappa [emoji23]
J/k but seriously the price drop makes me feel like such a sucker for buying early. Oh well.
Sent from my Pixel 3 XL using Tapatalk

Check Google Pay, my credit showed up in the Google Pay app even though I didn't get any email or notification

Yeah! But buy what though?
But what are you all planning to buy with it? So far my options are the Pixel Stand or Skullcandy Riff. Leaning more towards the Riff, good reviews for $50, wireless & assistant too. As for the stand, they aren't that special, just another wireless stand. I see soon more certified and Made for Google wireless chargers coming in the future which could be cheaper than the Pixel stand.
Also, expires this Dec 31. So have to use it before that! So might just go for that Riff.
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or you could buy 3 Google Cardboards..haha! :laugh:

Got mine as well and while looking at stuff in the Google store to buy I came across this. I'm pissed, so I emailed their support to give me my free home hub.
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superchilpil said:
Got mine as well and while looking at stuff in the Google store to buy I came across this. I'm pissed, so I emailed their support to give me my free home hub. View attachment 4644430
Sent from my Pixel 3 XL using Tapatalk
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Thinking about it now, I think I will write to them too.

superchilpil said:
Got mine as well and while looking at stuff in the Google store to buy I came across this. I'm pissed, so I emailed their support to give me my free home hub. View attachment 4644430
Sent from my Pixel 3 XL using Tapatalk
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Aaditya91 said:
Thinking about it now, I think I will write to them too.
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Let us know what they say. I doubt they'll just hand you one but there's no harm in asking. Good luck!
Sent from my Pixel 3 XL using Tapatalk

Sweet. I got mine too. They didn't actually send me a notification that I received it, but it is showing in my account.

draiken78 said:
Sweet. I got mine too. They didn't actually send me a notification that I received it, but it is showing in my account.
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Click to collapse
Good call! I haven't gotten an email yet, but after seeing this, I checked, and sure enough! Def getting a home hub for $50 next Thursday.

superchilpil said:
Got mine as well and while looking at stuff in the Google store to buy I came across this. I'm pissed, so I emailed their support to give me my free home hub. View attachment 4644430
Sent from my Pixel 3 XL using Tapatalk
Click to expand...
Click to collapse
Let us know! I seriously doubt they'll honor this for anyone who bought earlier though. Next year I am definitely waiting for black Friday before buying the pixel 4xl...

Does this only apply to those who bought directly from google store?

Display issues vertical green lines N10+ Unlocked

Already experiencing hardware issues with the display of my Note 10+ Unlocked 256GB Aura Glow that I bought directly from Samsung.com.
I received my device Aug 21, and two days ago 2 green vertical lines appeared on the left side of my screen, right where the screen bends. Never dropped this phone, just appeared when I was checking my emails. The vertical lines do not go away when the screen is on. Even went in the boot menu to clear the cache, and the lines are just constantly present. (Picture attached)
Getting the run around from Samsung that's super disappointing. I called Samsung.com first, and they were wanting me to send my device in so they can try to repair it. Leaving me phoneless for up to 10 days.... Since I traded in my spare phone, Note 9 to get that 600 discount. I told them that's unacceptable, then remembered I also purchased Samsung Premium Care. So they told me to call them, but mentioned I may have to pay to get a replacement on a frickin phone not even a month old... So I called Premium Care, and they are unsure of the situation, and have to work with Samsung.com in getting this defective device warrantied.
So they gave me a claim # and told me they will contact me in the next few days with a plan... I'm so disappointed with Samsung over this situation. Just wanted to share this info in case this display issue happens to someone else. Will update on how Samsung is going to take care of their defective device.
Anyone else have experience getting their devices warrantied when purchased directly from Samsung.com?
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I'd go through whatever wireless service you're using like T-mobile, Verizon, etc, talk to a supervisor if you don't get anywhere with a regular representative....and see if they can do anything. It's so damn ridiculous what you're going through. If your mobile provider can't do anything, then I would call your bank or whatever credit card you charged through and file a dispute against the charge, tell them what all is going on and that Samsung refuses to do anything and send the thing back and then go get one at Best Buy or something. I've heard nothing but horror stories with Samsung.com and going through Samsung to buy directly from them.

OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?

Thank you for the reply. That's a good idea, return it and buy one from Best Buy. I really wish I kept my Note 9, I did wait until the last day to mail it out just in case. I got the unlocked version since I'm in the process of switching from T-Mobile to Spectrum Mobile because they use Verizon's network and it's only $14/mo if I go by the gig since I tend not to use much data since I keep everything downloaded on my phone. Especially since T-Mobiles network is unbearable in my area. I will give Apple credit with being able to just walk in the store with an issue.
I use to run Google Nexus devices until Pixel came out with their subpar 1st phone. I was so pissed I bought a iPhone the next day haha. When I had hardware issues they just swapped my iPhone. However I got tired of them after a couple years and missed android. So I went Note ever since without any issues until now (N8 & N9 were flawless). My Grandma is still using my Nexus 5 (LG), and my Mom is using my Nexus 6 (Motorola) still today. Sorry for the ramble lol.
Sent from my SM-N975U1 using Tapatalk

pete4k said:
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Click to expand...
Click to collapse
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
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MikeOIF08 said:
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
Sent from my SM-N975U1 using Tapatalk
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Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"

pete4k said:
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
Click to expand...
Click to collapse
Yeah definitely, I'll post back what I find out. That would be so nice just to swap out on the spot. I also found out I have a authorized repair shop in my state of Ohio. However it's like 90mins away... FML haha
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