Hi Guys, pleased to say that I've finally jumped ship from Windows Mobile to Android after 7 years with verious WinMo devices. Hopefully I can give some contributions to the Android community.
Any, I'm after knowing of anyone that's placed an order the the Desire with Vodafone UK? Basically, they gone out of stock already! Order was placed yesterday and was told that the devices should be in that afternoon but a call from Voda later that day I was told no go until tomorrow now. Fine, but then today I've had another call saying that the delivery didn't turn up and they won't be getting any in until sometime next week now!
Vodafone have also locked all the threads on their forums regarding the lack of stock so it's not even possible to discus the issue with them!
Cheers
I spoke to someone at vodafone regarding me moving from O2 and he said they expect new handsets around the 20th of April.
I applied for my upgrade with them on the 14th. Everything went through OK and I received the 2nd email saying my order was successfully processed. Then, I get another email saying I have to wait 7-10 days for my phone as it's out of stock which was where the fun began.
I first thought, these things happen. But with with a bit of reading around the Vodafone forum, this had been happening to a lot of people for weeks prior to me upgrading.
Why the hell did the advertise on the site that I could get it next day, when obviously I couldn't. Now they're blaming everything on the volcano erupting. From what I can tell, this problem has been going on way before anything happend with a volcano stopping the deliveries.
3 have even posted a blog explaing what has happened and have apologised to their customers. I have sent email after email and received no replies, the phone staff are useless, and now the once excellent online team are just closing every thread that has the word "stock" somewhere.
They really have to get their act together.
I got my handset as an upgrade. Ordered on the 14th, received an email on the 15th stating it was out of stock and it would be 7-10 days. I contacted customer support to say I'd seen the handset in store and asked whether I could simply go in and pick one up.
Never got a reply, but my phone arrived the next day.
Upshot is, supply seems very patchy and Vodafone's stock control a tad lacksadaisical. Then again it's not surprising that it's selling well given the comparatively low tariff costs for the level of hardware, plus pretty much everywhere has given the phone a good - if not great - review, two minutes googling will convince even a non-geek that it's one of the phones to have.
I'm getting pretty sick of vodafone. every post i start now gets deleted! had an online chat with one of thier sales people today who told me it was in stock! posted it on vf forum and guess what? deleted within about 20 minutes!
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They had delays because of the ash cloud. New dates I've seen mentioned on other forums have been for the 26th or 27th.
Brodel said:
They had delays because of the ash cloud. New dates I've seen mentioned on other forums have been for the 26th or 27th.
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Click to collapse
i'll believe that when i see it! And it's not really about the delay anyway, that i can understand, it's about the blatant lies and closing/deleting of threads that's really pissing people off. Everytime they close a thread they give a link to another thread which is locked, pointless. it's become very clear that some people have recieved their phone even though they've ordered after others that are still waiting then claim that it's first come first served.
crankshaft said:
i'll believe that when i see it! And it's not really about the delay anyway, that i can understand, it's about the blatant lies and closing/deleting of threads that's really pissing people off. Everytime they close a thread they give a link to another thread which is locked, pointless. it's become very clear that some people have recieved their phone even though they've ordered after others that are still waiting then claim that it's first come first served.
Click to expand...
Click to collapse
I don't use their forum so can't really comment on that, but it does seem pretty frustrating. Anyway, according to someone on AVForums who spoke to someone from web retentions today, they might not be in stock until a week on monday now...
Yeah, I ordered mine on the website and then got the email saying it was backordered AFTER the purchase had completed.
This is a major design flaw in my opinion. If something is backordered, it should tell you BEFORE you confirm the order.
I tried to call the 0844 number (specified in the email) a couple of times to find out the status of the order and gave up both times after waiting 15 minutes on hold for each call.
I finally had a massive argument with someone in customer services, who incidentally was really snotty with me, before filing a complaint with a manager - cancelling my order in the process.
Then the next day I walked into Carphone warehouse and just bought the phone
Customer Service Rep: Nobody in the UK has stock of this phone... it's because of the volcano.
Me: Erm, my co worker got it in carphonewarehouse yesterday.
Customer Service Rep: Yeah, well i bet they're sold out now.
Bottom line, Vodafone service is appalling at the moment, I'd advise anyone consdering buysing a desire from them to stay well away.
mmm_ok said:
Yeah, I ordered mine on the website and then got the email saying it was backordered AFTER the purchase had completed.
This is a major design flaw in my opinion. If something is backordered, it should tell you BEFORE you confirm the order.
I tried to call the 0844 number (specified in the email) a couple of times to find out the status of the order and gave up both times after waiting 15 minutes on hold for each call.
I finally had a massive argument with someone in customer services, who incidentally was really snotty with me, before filing a complaint with a manager - cancelling my order in the process.
Then the next day I walked into Carphone warehouse and just bought the phone
Customer Service Rep: Nobody in the UK has stock of this phone... it's because of the volcano.
Me: Erm, my co worker got it in carphonewarehouse yesterday.
Customer Service Rep: Yeah, well i bet they're sold out now.
Bottom line, Vodafone service is appalling at the moment, I'd advise anyone consdering buysing a desire from them to stay well away.
Click to expand...
Click to collapse
Vodafone have had unprecedented demand with the offers they have been giving so I guess they are in a different position. I agree that it is annoying, but personally I can wait as I know that nowhere else can offer 600mins, unlimited texts, unlimited data and free phone for £22 a month.
Related
Anyone know if there are any stores with stock?
Carphone Warehouse?
mobiles.co.uk showing stock (well on the webpage anyway)
amarko5 said:
mobiles.co.uk showing stock (well on the webpage anyway)
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I placed an order with mobiles.co.uk on sunday and got an email from them sunday night saying they have no stock despite their website STILL saying they do!
planetgong said:
I placed an order with mobiles.co.uk on sunday and got an email from them sunday night saying they have no stock despite their website STILL saying they do!
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Same happened to me on Monday, they do not have stock.
hungabunga said:
Same happened to me on Monday, they do not have stock.
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out of interest is your order showing on their order tracking system, as mine isn't?
no mine is not showing so I have emailed them, was a little worried as the email I sent when they told me they didn't have stock was a tad rude.
Can you let me know when you get your handset so I can get an idea of when to expect mine.
Thanks
Sully
firedup said:
Anyone know if there are any stores with stock?
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Try Expansys UK: £439.99 (374.46 exc.)
http://www.expansys.com/d.aspx?i=196001
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--
I just purchased from their USA branch:
Yay!
--
planetgong said:
I placed an order with mobiles.co.uk on sunday and got an email from them sunday night saying they have no stock despite their website STILL saying they do!
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Click to collapse
Believe me they always do that, at time of HD2 I placed an order when their website was showing it in stock, but when I spoke 2 them they said we have not got it in stock, they couldn't say anything when I said WHY IS IT SHOWING IN STOCK ON UR WEBSITE THEN... I think it's their cheap business strategy 2 get orders/pre-orders...
K7
K 7 said:
I think it's their cheap business strategy 2 get orders/pre-orders...
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Click to collapse
Not really cheep, its just the way its done!
Get you to sign up, then tell you the bad news!
I am in the same boat, ordered mine over the phone on sunday, told it would be shiped mon/tues, but have just phoned them again, and was told none are in stock, but they expect some in the next few days!
I dont believe that for a second, I will phone everyday, and I recon I will be told "soon".
Maybe until the official release date of 4th/7th?!
We'll see...
hungabunga said:
no mine is not showing so I have emailed them, was a little worried as the email I sent when they told me they didn't have stock was a tad rude.
Can you let me know when you get your handset so I can get an idea of when to expect mine.
Thanks
Sully
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Click to collapse
will do. i emailed them asking why my order isnt showing on their order tracking, and they just replied with "your order has been processed and is awaiting stock". very informative!
I forgot that website : http://www.desirehtc.com/
just had an email from the sales team saying they are expecting stock on thursday and dispatching for tuesday deliveries.............
Just got one from carphonewarehouse sim free £399.99. Charging it right now.
Was really hard to get sim free as two stores out of three i've tried had very limited stock (1) and wanted to sell it only on 18 months contract.
At the end got it though
My wife and I managed to persuade the carphone warehouse to send us two out on payg this morning. They initially said they were only available on contract, but she managed to persuade the guy to get two contract ones swapped over to payg (like the phones arre different anyway lol) and he sent them out. Should get them tomorrow. He apparently had to discuss it with a manager first but they will do it if you askl
Clivectmob said:
My wife and I managed to persuade the carphone warehouse to send us two out on payg this morning. They initially said they were only available on contract, but she managed to persuade the guy to get two contract ones swapped over to payg (like the phones arre different anyway lol) and he sent them out. Should get them tomorrow. He apparently had to discuss it with a manager first but they will do it if you askl
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No Don't do this as us poor sods will have to wait longer, ring them and tell them to ship to mobiles.co.uk as they are part of the same group
hassan said:
Just got one from carphonewarehouse sim free £399.99. Charging it right now.
Was really hard to get sim free as two stores out of three i've tried had very limited stock (1) and wanted to sell it only on 18 months contract.
At the end got it though
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I Went to 2 carphonewarehouse this morning and they said they don't have it on payasyougo yet.
oawalker said:
I Went to 2 carphonewarehouse this morning and they said they don't have it on payasyougo yet.
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Click to collapse
Starting to sound like its not what you know, its who you know. Or more specifically, who at CPW knows.
Some shops are selling it PAYG, some not.
makes you wonder how much Mobiles.co.uk are paying people to say "sorry, its not in stock", over and over again. Rather than just deliver good service, and employ less staff to lie!
Just spoke to Carphone warehouse in the Trafford Centre, manchester. They have 8 on Orange PAYG. Cannot buy "Sim free" but Orange PAYG is £400 + £10 credit.
I was going to get one from superetrader.co.uk for £387.75 but i'm not sure i can wait until the 5 april!!!
I'm going to go buy one from the trafford centre now!!!!!!
Went to Verizon today and talked to a rep about the Nexus. He said he had gotten an email today stating that Thursday was the launch date. I asked if he had any in stock. He showed me a stack of 10 behind the counter, opened one and let me play with it - only while powered off. He wrote my name and number on a sticky , put it one one of the boxes, and said he would call me if anything changed but, barring that, he would see me Thursday at 10:00. Sweet!
I remember when a rep told me the release date was on the 9th. I've given up on when this phone will finally be released. Just hope it's soon already.
Yeah I stopped in one myself too. She had just had it out showing another guy so I messed around with it while we shot the ****. They still have the date set at the 15th, but I'm having a hard time believing it's going to come. We're 18 hours away from release and they still haven't told stores to put out demos, or even started advertising. The signs just aren't indicating the phone is imminent. I really hope it comes, but the pessimist in me is saying no way.
I still say we do a class action against Verizon for mental anguish
Joebroni said:
Yeah I stopped in one myself too. She had just had it out showing another guy so I messed around with it while we shot the ****. They still have the date set at the 15th, but I'm having a hard time believing it's going to come. We're 18 hours away from release and they still haven't told stores to put out demos, or even started advertising. The signs just aren't indicating the phone is imminent. I really hope it comes, but the pessimist in me is saying no way.
Click to expand...
Click to collapse
~39 hours?
Sent from my samsung gt i9250 which is in the wrong state.
My Verizon store just called me regarding the nexus. I missed it and it went to voicemail and didn't leave any details but wanted me to call back if still interested.
Sounds good.
Plus demo units are supposed to go out tomorrow.
-sent from temp HTC Rezound waiting for Galaxy Nexus
player911 said:
My Verizon store just called me regarding the nexus. I missed it and it went to voicemail and didn't leave any details but wanted me to call back if still interested.
Sounds good.
-sent from temp HTC Rezound waiting for Galaxy Nexus
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back alley. 11PM. come alone.
pukemon said:
~39 hours?
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Yeah lol. Movie had me distracted. Another thing, I haven't signed up for email lists before on a phone release, but shouldn't they be announcing to us that the phone is coming on X date, not the day of?
This is the internal email going around a couple sites from vzw about the 15th
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oh hell yeah, the white RAZR!!!... And looks like Savannah's in for a treat
Joebroni said:
Yeah lol. Movie had me distracted. Another thing, I haven't signed up for email lists before on a phone release, but shouldn't they be announcing to us that the phone is coming on X date, not the day of?
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Click to collapse
I signed up for the email alert for the Droid Incredible, I got the email stating it was out 1 week after it's release date so I wouldn't count on that as a sign of release.
I hope that this turns out to be the biggest blunder in vzw history, I'm a loyal vzw customer but this is ridiculous. Maybe blame it on all the forums... who knows, but this thing is going to have so many bugs and then it will be a solid wave of nothing but complaining. Mark my word!!!!
Sent from my ADR6425LVW using xda premium
mrksbrd said:
I hope that this turns out to be the biggest blunder in vzw history, I'm a loyal vzw customer but this is ridiculous. Maybe blame it on all the forums... who knows, but this thing is going to have so many bugs and then it will be a solid wave of nothing but complaining. Mark my word!!!!
Sent from my ADR6425LVW using xda premium
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Click to collapse
I take it you weren't there for the Droid RAZR launch. they made the biggest deal out of that thing and pulled the whole 11/11/11 11AM bit. they had these red lines/dividers in front of the stores in anticipation of all these people showing up for it...
at my local Verizon no one was in line for it 5min before they opened and apparently didn't even sell any that day(most other stores were similiar to).
Joebroni said:
Yeah lol. Movie had me distracted. Another thing, I haven't signed up for email lists before on a phone release, but shouldn't they be announcing to us that the phone is coming on X date, not the day of?
Click to expand...
Click to collapse
You'd think so. I signed up for Razr alerts as well. Got an alert the day it went on sale, not the day preorders started, not before, after the phone was already for sale they finally sent an email.
Lol. I texted him back and he said they just got word that its own Thursday.
-sent from temp HTC Rezound waiting for Galaxy Nexus
I keep getting mixed feelings about this. I get all hopeful that it will launch and then it doesn't. This is some pretty concrete evidence but we saw "definite" dates in Verizon's systems before. Just taking this with a grain of salt and hoping that we get an official OK from Verizon tomorrow.
I think someone loosened the cap on the salt shaker....and now there are grains of salt EVERYWHERE
As long as it comes out before the end of the year, why does it matter? They never stated anything more then that....
Sent from my ADR6425LVW using XDA App
Can any other rep confirm this ???? My source within Verizon can't....
mexiken said:
Can any other rep confirm this ???? My source within Verizon can't....
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Click to collapse
i have confirmation that there is a 100% probability that it may be available on the 15th(possibly).
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
drumz0rz said:
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
Click to expand...
Click to collapse
Just an opinion, but I highly doubt that you'll be getting red. (I hope you do that would be awesome)
Since red hasn't been released yet you'd be getting a new red device. I thought uh oh did replacement device rather BNIB. (but I could be very wrong)
I would contact them though, 10 days is a lot, it should have been there by now.
Best of luck!
I contacted their customer service web chat. He told me he had to get an update from their repairs dept. which will take 24 - 48 hours.... Kinda ridiculous that it's taking so long.
I'm glad they are doing the CC hold method and cross shipping now. They wouldn't let me do that before. Could you let us know if you get a new or refurbish phone?
Sent from my HTC 10 using Tapatalk
So it has been 16 days now and still nothing. I contacted their online chat support on 10/3 who told me to check back in 24-48 hrs. I then called their customer service and spoke with Maria on 10/6 who told me that she would be in contact with Lina, my case manager in the RMA dept. and would call me back the next day. I did not get a call back. Today (10/10) I called their customer service again and spoke with Jet who escalated to David. At one point (after holding for over 10 minutes) Jet was talking to David and I think he thought I was on mute. David told him that as the status shows, the device is "ready for packing" but they had no tracking number and therefore it wouldn't be shipped until they had one. He said at this point it was in the hands of "IMM" and he could not commit to a shipping date.
I'm pretty upset with HTC right now. When I chatted with Laura and arranged the initial Uh-Oh Replacement, she was very helpful and told me it would be shipped next-day. I'm not into my 3 week waiting. This is pretty ridiculous. Ph33zy, I actually did try to go about the Uh Oh replacement back in August when I originally broke my phone but they told me at the time that due to inventory issues, cross shipping was not an option (which frankly makes zero sense) so I waited. Imagine if I had shipped my phone in first and was without it for all this time! My only backup phone is an old HTC Droid DNA which uses a different SIM card size and would be a PITA to go back to.
HTC is a mess of a company. Honestly, at this point I'm hoping they get bought out and 3/4 of the incompetent workforce gets laid off.
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Update: 10/12. It has now been 18 days, still no updates. Called customer service again and spoke with Patrick who put me on hold for 30 minutes only to tell me that he was having phone problems and was unable to get in contact with the RMA dept. I contacted online support later in the day and was connected with Alejandro. He claims that the issue is with the repair center. They apparently are in the process of changing repair centers and that's where the issue is arising from. I still think that's a BS excuse (and the project manager (if any) should be fired) but at least it's a partial explanation. Apparently, they can only communicate with the repair center via email and are stuck waiting for a response as I am. No idea when (if ever) I'll get a replacement...
Final update (hopefully). After contacting their social media accounts I was able to get the replacement device shipped out yesterday (10/12) and it is scheduled to be delivered today (10/13). Only 20 days total...
I'll update this post when I get home from work to let you know if it's a refirb or new model.
Does anyone know when they're going to be available to order again? I've been on Googles waitlist for awhile now, there's no ETA. and i sent them an email yesterday and they replied back with this..
Hi Jeremy,
Thanks for getting in touch with Google.
I understand that you'd like to purchase a new Pixel phone. I know how curious you would be right now, however, as the system states, you'd have to wait till the product is delivered to you. The shipping is based on the location, area and the type of city you're in. We don't have information about the shipping of an order. It's based on the Estimated delivery date issued to you. As you've already got the information about the delivery, that is the best date we could give you at the moment.
I wish we had any additional facilities, however, as the company has its own policies, we wouldn't be able to deliver the product to you in short period of time.
I hope you understand our limitations.
If you have any more questions, please reply to this email. I'm happy to help!
Thanks!
Mike A
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I have a feeling I'm gonna run out of time with the note 7 and wanted to go with the xl, but i can't wait forever.
Anyone have any insight?
Check nowinstock website and run the page refresh extension with "out of stock" phrase alert.
They've had them available for ordering on and off every week. They had many last week, in stock lasted for days.
Good news, I did google chat with a product specialist and they checked the warehouse and said the Pixel XL will be back in stock at some point in time before this week ends (when it happens it will probably sell out again, so pay close attention to it)
Shouldn't i get a notification from them that they're back in Stock if I'm in the waiting list?
slickromeo said:
Good news, I did google chat with a product specialist and they checked the warehouse and said the Pixel XL will be back in stock at some point in time before this week ends (when it happens it will probably sell out again, so pay close attention to it)
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Click to collapse
Hopefully that means Verizon will be getting an influx of XL's too. I'm starting to worry that I won't get my preorder before I go on vacation in December.
slickromeo said:
Good news, I did google chat with a product specialist and they checked the warehouse and said the Pixel XL will be back in stock at some point in time before this week ends (when it happens it will probably sell out again, so pay close attention to it)
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Click to collapse
I think that "specialist" lied to you. I have been watching and the website hasn't showed them in Stock all week
ibcody said:
Hopefully that means Verizon will be getting an influx of XL's too. I'm starting to worry that I won't get my preorder before I go on vacation in December.
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Click to collapse
I take that back. Just got an email from nowinstock saying they had silver 128s back in stock. Finally got mine ordered
8pm EST 11/182016
Pixel XL Very Silver 128gb, Really Blue 32gb, Quite Black 32gb in stock for ordering. Ships November 23rd.
Go get them while they are hot!
JTProuhet said:
I take that back. Just got an email from nowinstock saying they had silver 128s back in stock. Finally got mine ordered
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Click to collapse
As did I. Cancelled my Verizon order and should be getting my Silver 128gb XL in next week!
Did any of you guys spring for the accidental protection deal?
clockcycle said:
8pm EST 11/182016
Pixel XL Very Silver 128gb, Really Blue 32gb, Quite Black 32gb in stock for ordering. Ships November 23rd.
Go get them while they are hot!
Click to expand...
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Where were you getting that info?
JTProuhet said:
Where were you getting that info?
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I checked Google Store, 10:49pm est still available.
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clockcycle said:
I checked Google Store, 10:49pm est still available.
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Gotcha. I got mine ordered. The way you posted it made me think you were copying and pasting it from somewhere
I order my pixel xl around November 5th~8th (can't remember when exactly) and google told me it would be delivered at around December 15th-19th. Today I got an email that they've already sent it and that it coming till the 22th. I signed for the accidental protection deal cuz I'm not a careful person :S I hope it pays off.
JTProuhet said:
Gotcha. I got mine ordered. The way you posted it made me think you were copying and pasting it from somewhere
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Click to collapse
Congratulations!
tried to register on that site (nowinstock) and it told me that they don't accept emails from that provider....It's a gmail!??? oh well...so much for setting an alert. looking for a Quite Black 128gb XL... manual refreshed it is...
EDIT: Got it figured out. col site, never knew it existed...
Does anyone have any idea why it takes so long to restock these phones? Why are not cargo ships full of them unloading every day? I would guess some component is in short supply?
And an observation, why did google make a useless 32G model with no expansion slot? If they made a 64G and 128G model there would be a lot less problems. Of course most people would probably buy the 64G model and they would not get to sell the $100 upgrade.
Anyone get any confirmation on it yet. I'm having a lot of stupid obvious issues....like no IMEI #/no date.blah.blah stuff...and yes I submitted everything properly
I have had to call twice already and they say it approved but emails say denied.
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
It went through for me. I received a confirmation email from Motorola. I've had three Z2s but this is the only one I've submitted. I'm using the Sprint model purchased from Best Buy.
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Mine has been received, but not validated yet
donosaur said:
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
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Click to collapse
had the same thing i called and found out you have to wait till you have had the phone activated for 14 days before you can submit your application for the premotion
jerrycoffman45 said:
had the same thing i called and found out you have to wait till you have had the phone activated for 14 days before you can submit your application for the premotion
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That makes sense, I submitted 8 days after purchase. Were you able to resubmit and get approved?
I can till next Tuesday they said that they would resubmit it for me but I don't trust them that much so I will do it myself
Sent from my Moto Z (2) using Tapatalk
There processing is driving me crazy... They are lucky the darn mod is awesome...lol
Mod Promo
donosaur said:
I am having a similar issue. It says the date of purchase is not on the receipt but it is clearly on there. I am not sure what their deal is. I haven't called yet but I am expecting to be screwed out of the projector mod in the end.
Click to expand...
Click to collapse
Mine has been received and validated. Waiting for shipping confirmation.
Update:
I got a your package has been shipped email with a tracking #. But when I checked the tracking # on the Fedex website it said that the shipment was cancelled by the shipper. Now waiting for a reply from Motorola.
I too am having issues. Free projector was what knocked off the fence on buying this phone. So I got rejected and the reason given was something to the effect of wrong item chosen. Called 800 number and they could not tell me why rebate was denied. Opened a ticket in the online help and received a quick reply. But he could not tell me why either. Luckily I had mentioned that I had not yet activated the phone to my number. His first reply to my inquiry said something about having to activate phone to receive rebate. Sent a reply (AND resubmitted exact same paperwork) in which I asked four questions INCLUDING WTH was up with being required to activate phone. It does not mention that at all in the terms. Never heard back. Sent several messages without any more responses. Finally a week later I called again. Really raised hell . She had no idea why I was rejected. But did tell me that the requirement to activate phone was a T Mobile one. I called BS. Ordered rebate from Motorola and it was their terms online. Never got a clear answer. Last thing she said was pretty much that my re-submittal would be processed when it was processed. Hung up pretty pissed off.
But she did give me an email address for corporate. Blasted them a message complaining about my experience. Got a reply that day telling me I was approved for the rebate. "Please wait the original 4-6 weeks". Pretty sad experience.
I did check link again and the reason for the denial had been changed to wrong paperwork submitted. Which was not at all the case.
I had no issues with mine, just hope it doesnt take the 4-6 weeks and comes sooner instead. that's a long time to wait...
My third attempt finally got approved(by email confirmation) after multiple calls to Moto.
Might make out on all the hassle because I now have 2 different tracking IDs that say mailed. I think they may have messed up my first attempt because I called and went off when it got declined and I made them manually fix it..but never got any type of confirmation and was told to resubmit by a different administrator.
T-Mobile told me getting the phone on JUMP was eligible for the promo. I get the phone, submit the paperwork, and don't hear anything until the denial came in the mail. It said the model wasn't eligible for promo. I was pissed. I contacted Moto and they said leased phones aren't eligible. Total BS! It shouldn't matter to Moto how I bought the phone. I will never fall for a Moto Promo again.
hawkye said:
T-Mobile told me getting the phone on JUMP was eligible for the promo. I get the phone, submit the paperwork, and don't hear anything until the denial came in the mail. It said the model wasn't eligible for promo. I was pissed. I contacted Moto and they said leased phones aren't eligible. Total BS! It shouldn't matter to Moto how I bought the phone. I will never fall for a Moto Promo again.
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It makes no sense that leased phones wouldn't be eligible, because that's basically the only way to get a phone through Sprint, and we're advertising the promotion as well.
slaytanic said:
It makes no sense that leased phones wouldn't be eligible, because that's basically the only way to get a phone through Sprint, and we're advertising the promotion as well.
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Click to collapse
That is exactly what I told them. It is still a sale for Moto and it brings a new Moto customer. I bought a couple mods already and now I wish I would have waited. I have never been turned down for multiple Samsung promos. I might just give my Moto to my kid and grab the Note 8 with the 360 Camera instead.
Finally got a shipment tracking number!!
On 9/11 mine was received. Waiting for the validation. Might be a while I bought it on 9/11 so gotta wait those 14 days
I got mine today, it really heats the phone up, even with the brightness turned down
Sinterion said:
I got mine today, it really heats the phone up, even with the brightness turned down
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Click to collapse
Just curious. When did you submit your claim? I submitted mine on 8/13 and my status still only states "Received".
Got mine today. My last submit was 9/11 and after validation it should be there within two weeks. FedEx delivery was pretty quick