Develop Bugs

[Q] Broken Screen! Help?

My G2's screen is broken. I think it may have happened while I was skiing with it in my jacket pocket. I am very confident it's not a moisture issue as the indicator is 100% white and I rice'd it for 48 hours just to be sure. I checked with T-Mobile and HTC, and both have said they will RMA it (limited warranty). However, I want to make sure that they don't say the warranty is void because of physical damage or whatever reason. The phone is in flawless condition other than the screen failure.
Anyone have thoughts? Is one method of RMA preferable to the other?
Here is a pic:
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bumping for posterity

Bueller...?

your screen is cracked... don't send it in you'll pay like 300+ bucks
Sent from my HTC Vision using XDA App

That is physical damage my friend...

So what's the best course of action if I don't send it in?

Well if u got insurance it will be cheaper to replace it and if you dont ... you could replace it your self which should be only done if you know what your doing and other than that yea... maybe the others have better suggestion
Sent from my HTC Vision using XDA App

I do not have insurance, and I already ordered a warranty replacement from T-Mobile. It's still a few days out. I am just now worried that they might try to charge me $300 or whatever for physical damage. Here is my plan:
I will replace the LCD myself and then send back to them a perfectly fine phone (albeit with a replacement LCD), and order a replacement "void" sticker for the one that will inevitably break when I take apart the phone (I am under the impression there is just one). I have become very skilled at iPhone assemblies, do you think those skills will transition nicely to a Desire Z tear down?
Alternatives I have thought of:
- Do a tear down of the phone and just unplug the LCD ribbon cable.
- Just send it back in its current state and hope for the best.
Would appreciate advice, oh knowledgeable citizens of the Internet.

Ah I see you have knowledge of takeing iPhones apart. I to have some skills with itouch and also my old motorola cliq takeing them apart. Well the only diffrence is with android type phones (most) are a liitle bit harder to open but other than that when u open it you should easily be able to fix or replace the need parts. My only advice is make sure you don't leave any traces of you disassembleing the G2. Wish you best of luck my friend. One more thing don't unplug the LCD screen. When they inspect the device and see that you tempered with it that an automatic void warranty. So when u send it back to the repair center make sure everything looks like the way you got it
Sent from my HTC Vision using XDA App

I cracked my LCD last week (yours looks as if you cracked the gorilla glass/digitizer from the looks of your pic) either way, it's roughly the same job, I just finished doing it, it was a pain! - lol
I went ahead and replaced the hinge spring while I was in there, the new spring is awesome, I got the 31lb spring from McMaster-Carr!
I couldn't find what I felt was a genuine HTC screen online, so I just bought a broken G2 with a good screen on ebay for $53
you should fix it and replace the spring - I am glad I did mine myself and saved $400 - took a couple of hours since I had to do the ebay parts phone as well.
PS - if you can't disassemble a laptop completely down as far as it will go (complete disassembly of laptop and also screen) and get it back together and have it work perfectly, then you don't want to try this! - Also, if you are sending the repaired phone to HTC, then you will need to get a hair dryer and carefully remove the VOID sticker.
Tools required:
good quality T5 screwdriver (I used a Wiha 267)
good quality phillips #0 screwdriver (I used a Wiha 261)
safe open plastic pry tool (the light blue thing)
utility knife
youtube video from repair universe

Broken Display [UPDATE]

So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:

I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...

I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?

rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.

Wouldn't reporting it as lost be insurance fraud or something? Don't do that

So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).

Any fix for flash glare with white UAG?

I have got this case a while ago, I finally realized that the flash is not usable with this case..
So, does anyone know of a fix, such as a DIY remedy or anything else? Did UAG finally acknowledged this issue?
Many thanks for any idea on how to get the flash working again with this case, that otherwise I really like.
Sent from a pizza..

You have two options:
1/ Fix the case using this
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2/ Fix the flash using this

I was thinking more about the first option , though I'd rather see someone else's results on this, if any.. It's just that I am not too handy with this kinda tools..
Sent from a pizza..

Contact them and tell them about it hopefully they're able to help you in some way maybe by just sending you a black one or who knows
Sent from my HTCONE using Tapatalk 2

Thanks for your inputs, I am quite happy with the case and the color is ok too. I am rarely using the flash so no real big issue either. It's just for those rare occasions where nothing can save a photo save for flash light..
I know that a few xda members complained about this issue but haven't found any answer. Yet. I was hoping someone already plunged the cutter in the tiny flash hole and cared to explain how it worked..
Regardless, I might try it myself, in case I am going to ruin it, does the black UAG manifest the same issue?
Sent from a pizza..

I experimented away with coloring the inner flash area of the case black with a perm marker but unfortunately didn't help. The flash pictures are even worse I think.
Here's a sample pic after black marker
It might have to do with the quality of the color such as glossines?
Anyways, maybe more important than that, I tried to wipe away the marker with some nail polish remover: the substance acted very destructively on the case, it kinda melted it away where applied.
Hope it helps others..
Sent from a pizza..

millicent said:
I experimented away with coloring the inner flash area of the case black with a perm marker but unfortunately didn't help. The flash pictures are even worse I think.
Here's a sample pic after black marker View attachment 2158866
It might have to do with the quality of the color such as glossines?
Anyways, maybe more important than that, I tried to wipe away the marker with some nail polish remover: the substance acted very destructively on the case, it kinda melted it away where applied.
Hope it helps others..
Sent from a pizza..
Click to expand...
Click to collapse
I've sent an email to the UAG's customer support and they answered within 1 or 2 days, offering me a free UAG case for my Navigator case, while the sending fee is on me.

opher50 said:
I've sent an email to the UAG's customer support and they answered within 1 or 2 days, offering me a free UAG case for my Navigator case, while the sending fee is on me.
Click to expand...
Click to collapse
Did they send you another navigator? Did they fix it in the meantime?
Sent from a pizza..

millicent said:
Did they send you another navigator? Did they fix it in the meantime?
Sent from a pizza..
Click to expand...
Click to collapse
Here is their exact answer, sorry it's that long:
Please order a new case.*
Our warranty policy insures that your case is free from any defects.* Please refer to the instructions below to order your warranty replacement.* So that we may better understand the issue please send the defective product along with a note about the issue you are having to:
UAG Warranty
Sonical
560 Yorbita Rd.
City of Industry, CA
91744
The following are simple instructions for ordering your warranty replacement from UAG.
Please head over to the our site* and place an order for your replacement product using the "shop" link.
During check out you will have an opportunity to enter
Your domestic replacement product will arrive in 5-7* business days
Your international replacement product will arrive in 14 -21 business days.*
IMPORTANT:* Please read
You will NOT need to provide credit card/ debt card information during the order when you use the provided code.
You are expected to return the defective item within two weeks to the address listed at the top of this email; failure to do so may result in a charge for the replacement case.*
Direct any questions or concerns to customer service.
Thank you for your patience with this matter.

Recommend a Screen Replacement service

My S3 screen has been cracked for a while and I think it's time I replace it.
Samsung charges like $200 something to get it fixed even though everything works perfectly.
Can anyone here recommend a company that will replace it? Are these services reliable?
DeviceJack on eBay looks promising but wondering if there were any others people thought were good.

Does the display and touch screen still work? Just the glass is cracked?
If they don't work, its a very easy thing to replace yourself. There are plenty of vids online that can help.
You can get the LCD/digitizer assembly (already attached to a new housing) for roughly $100, sometimes a good bit less. Then all you have to do is move your motherboard and components from the broken one which is very easy to do.
You could also buy a used device which has at least a good screen then all you'd probably have to do is swap in your motherboard and that's it. These are often cheaper than the assembly I mentioned.

S3 replacement glass
go to ebay.com you'll find replacement glass as low as $5 :good:

billionsam said:
go to ebay.com you'll find replacement glass as low as $5 :good:
Click to expand...
Click to collapse
Replacing just the glass is extremely hard and tedious as the super AMOLED screen is glued to the glass, and to peel the touchh part off the frame is rough also, i tried it with a broken screen, i would recommend as doc has, its 5-6 screws to remove the back cover, 1 screw to take the -+board off, and 4 plugs maybe 5, it would take about 10-20 minutes total.

If its just cracked glass, but everything is still functioning, you should read the thread about replacing it in the General section, then make the call yourself if its something you want to try. It may not be the easiest thing to do, but it can save you a ton of money. Ive done it myself with pretty good results. Saved about $75-100 by doing so.

DocHoliday77 said:
If its just cracked glass, but everything is still functioning, you should read the thread about replacing it in the General section, then make the call yourself if its something you want to try. It may not be the easiest thing to do, but it can save you a ton of money. Ive done it myself with pretty good results. Saved about $75-100 by doing so.
Click to expand...
Click to collapse
Everything still indeed is functioning so it's just cracked glass
I don't have a temperature gun to do it and dont trust myself honestly lol
Do these EBay services basically provide the same thing? Found one for ~$40 I forget

Not all will be the same. Id ask to be sure what methid they use. $40 is probably as good as it gets, but check up on thr seller first. Most charge more than this so it does make ne wonder how trustworthy they might be.
As for the DIY method, a thermometer would be nice, but most people, including myself, dont have or need one. In the end it boils down to how comfortable youd be though. Nothing wrong with getting it serviced by a shop.
Oh, and make sure they guarantee their work. Also write down your serial number, IMEI, etc, and reverify it all when you get it back.

davenrai said:
My S3 screen has been cracked for a while and I think it's time I replace it.
Samsung charges like $200 something to get it fixed even though everything works perfectly.
Can anyone here recommend a company that will replace it? Are these services reliable?
DeviceJack on eBay looks promising but wondering if there were any others people thought were good.
Click to expand...
Click to collapse
-1 for devicejack.
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jakeordie said:
-1 for devicejack.
Click to expand...
Click to collapse
Woah woah.
Thanks for posting. Was about to do it from devicejack.

Most cities have a number of shops that will perform that service. No shipping costs, no waiting for shipping somewhere and back again, plus if dealing face to face they are less likely to be shady in their business practices.

I found a way of installing NATO straps on my 360 without a SteelConnect.

It's hacky, but it works. Let me know if you guys want a write-up.
NOTE: You don't have to break the back of the watch to get this to work. I broke it a while back.
http://imgur.com/zOQEX0T
http://imgur.com/mHDEaGV
http://imgur.com/fqDgWtv
http://imgur.com/34DlC19

mrcrassic said:
NOTE: You don't have to break the back of the watch to get this to work. I broke it a while back.
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ouch is an understatement
hope that NEVER happens to my watch

Sweet Mercy that looks painful!
Nice hack though, I'm always on the lookout for interesting hardware mods!
Question though, mine has started cracking too... anything other than aesthetics affected by it? Heart rate monitor or dust ingress? It would be good to know what to expect if my crack starts expanding... maybe I should dremel it preemptively?

Eek, how did you break it like that?!

Let me guess your real job is a butcher!

Truetek said:
Sweet Mercy that looks painful!
Nice hack though, I'm always on the lookout for interesting hardware mods!
Question though, mine has started cracking too... anything other than aesthetics affected by it? Heart rate monitor or dust ingress? It would be good to know what to expect if my crack starts expanding... maybe I should dremel it preemptively?
Click to expand...
Click to collapse
call motorola and get a free replacement. No reason to have a cracked back! You even get a free charging cradle out of the whole thing (and I think the replacements are stronger because I haven't had an issue since I got it swapped)

SchmilK said:
call motorola and get a free replacement. No reason to have a cracked back! You even get a free charging cradle out of the whole thing (and I think the replacements are stronger because I haven't had an issue since I got it swapped)
Click to expand...
Click to collapse
I'm in that situation where I bought it from someone who bought it in the US, and I find myself in Canada... And Motorola isn't capable of shipping me a replacement, unless I give them a US based address... Seems like too much of a hassle really, everything else is fine, and it had this tiny crack when I bought it (the guy had small wrists, much smaller than mine). I check it every night before I put it on the charger, hasn't expanded at all.
Given some horror stories I've read online of DOA units, dead pixels that aren't covered by warranty and other things, I'd rather stick with my perfectly functional one . Worst case, I'll just dremel the edges to reduce strain.
Thanks for the advice though! :good:

v3ngence said:
Click to expand...
Click to collapse
I'm sorry, but to be honest... It looks like ****...

Im sorry but i stall cant stop laughing

The cracks happen when using wrong bands. The metal bands push against the glass back and they crack the glass. Normally the back won't crack when using the genuine strap. I had the pebble steel on the moto360 and saw the glass started damaging so I removed it. If I had it still on then it would have cracked almost certainly

There sure are! At Southern Straps we have NATOs for the MOTO 360
Check us out when you get the chance. Out straps come with a Lifetime Warranty and our founder came from the Android Wear project.
Our bands fit Apple, Pebble and all Android Wear watches!