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30Days Guarantee still on Best Buy's Subscriber Agreement

I was reading over the contract that I received after doing my upgrade this morning at Best Buy. I notice the $36 activation fee, the $350 advance devices ETF but still 30 days Sprint guarantee to opt-out. Wondering if this is the same with other people that activated with BestBuy also? Also if Sprint store activation still have the 30 days?

Negative..14 days to opt out, after 3 days you have to pay restocking fee, $350 early termination fee at Sprint store. They just went over this with me
Sent from my SPH-D700 using xda premium

California law requires 30 days for return

Were talking about best buy store not sprint store. I was told 30 days from best buy, were I bought my epic touch. Best buy also has a 30 day price guarantee.
Sent from my SPH-D710 using XDA App

My best buy rep said that there is a fifteen day return to get out of the contract, but it is the normal 30 days if anything goes wrong. But I spend to much money in best buy so I am premier silver reward zone customer so I get 45 days. So that made me happy.
Sent from my hand crippling Epic 4g Touch

kali323 said:
California law requires 30 days for return
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I'm glad you posted this. People in our state need to know their rights. We DO have 30 days. I believe this is because of AB1010 in 2006 or 2007, but not sure.

I saw and heard the girl at BestBuy bring out the new Sprint subscriber agreement and thought boy am I glad I didn't get one of those. But yes they are active at BestBuy. I'm sure they will still enforce it with me even thought I didn't get one.

princessakiki said:
My best buy rep said that there is a fifteen day return to get out of the contract, but it is the normal 30 days if anything goes wrong. But I spend to much money in best buy so I am premier silver reward zone customer so I get 45 days. So that made me happy.
Sent from my hand crippling Epic 4g Touch
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There isn't 15 day opt-out anywhere on the contract, it stated 30 days. If can please recheck your paperwork to verify.

nunyabiziz said:
There isn't 15 day opt-out anywhere on the contract, it stated 30 days. If can please recheck your paperwork to verify.
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Looks like u got 30 days then.
Sent from my SPH-D710 using xda premium

kali323 said:
California law requires 30 days for return
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SERIOUSLY WTF happen to the LAWS!!!!! like I mentioned in another thread, is there not just a California Law, but a FEDERAL law created by the Federal Trade Commission that generalized the 30 day return policies for ALL BUSINESS SALE AND TRADE. its there for the good reason so business's cannot take advantage of Consumers RIGHTS for sale of faulty goods and or services. This is to prevent them from STEALING your money.
I guess companies are really getting bold right now that the economy is so messed up they are feeling too Arrogant that people don't have money to take them to courts or something.
Wake up people our freedoms are getting taken away from us slowly.

©ertifiedMuffDiver™ said:
SERIOUSLY WTF happen to the LAWS!!!!! like I mentioned in another thread, is there not just a California Law, but a FEDERAL law created by the Federal Trade Commission that generalized the 30 day return policies for ALL BUSINESS SALE AND TRADE. its there for the good reason so business's cannot take advantage of Consumers RIGHTS for sale of faulty goods and or services. This is to prevent them from STEALING your money.
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Federal law pretty much says that if you purchase an item and it isn't defective, its yours unless the store wants to be nice and exchange it for you. Sprint can say "All sales are final. No returns," if they want to, unless the item is defective.
Individual states may grant more rights, of course. Like California.

nunyabiziz said:
There isn't 15 day opt-out anywhere on the contract, it stated 30 days. If can please recheck your paperwork to verify.
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No I was not telling you what was on the paper work, I was only stating what he said.
Kiki
Sent from my hand crippling Epic 4g Touch

nunyabiziz said:
I was reading over the contract that I received after doing my upgrade this morning at Best Buy. I notice the $36 activation fee, the $350 advance devices ETF but still 30 days Sprint guarantee to opt-out. Wondering if this is the same with other people that activated with BestBuy also? Also if Sprint store activation still have the 30 days?
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Got my ET4G on friday from best buy mobile and mines says that I have 30 days too. I asked the guy about it and he said its still 30 for them.
Sent from my ET4G using XDA App

vincey2kr1 said:
Were talking about best buy store not sprint store. I was told 30 days from best buy, were I bought my epic touch. Best buy also has a 30 day price guarantee.
Sent from my SPH-D710 using XDA App
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BestBuy is NOT the service provider. You have 30 days to return the phone, fine, but 14 days to cancel service and not be held liable to the contract term. Don't confuse the two. Be careful and triple check the details with Sprint directly as well. Never hurts.

LordLugard said:
BestBuy is NOT the service provider. You have 30 days to return the phone, fine, but 14 days to cancel service and not be held liable to the contract term. Don't confuse the two. Be careful and triple check the details with Sprint directly as well. Never hurts.
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This.
14 days, you can backout of the whole kit and caboodle.
14-30 days, you can return the device but...you have to keep the line.
Sent from my SPH-D710 using xda premium

LordLugard said:
BestBuy is NOT the service provider. You have 30 days to return the phone, fine, but 14 days to cancel service and not be held liable to the contract term. Don't confuse the two. Be careful and triple check the details with Sprint directly as well. Never hurts.
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Yes Best Buy is not the service provider, this was understood by myself. Best Buy have you to agree to a contract and who is this contract for? Sprint. It doesn't matter what the Sprint's store or even Sprint.com has as their Subscriber Agreement. I didn't sign or agree to those terms. While in most parts BB's contract might be the same as Sprint but I only agree to the term in the one provided to me by BB for Sprint. It's clear that Best Buy did update the terms of their contract for Sprint subscribers as the ETF is now $350 for smart devices. The way that I see this is if there were to be an issue with the 15 or 30 days Best Buy would have to resolve it and not Sprint.

BestBuy can't resolve anything with the service contract term, as the service is provided by Sprint whether BestBuy makes a "honest mistake" or not. They can only resolve any 14 or 30 day return issue with the hardware.
So if you're going to rest on the laurels that if BestBuy makes a mistake and tells you 30 days cancellation when in fact it's 14 days and then BestBuy has the power or ability to "fix it" on their own, think again. All BestBuy can do to fix their boo-boo is call into to a Sprint customer care line (like any customer would do as well) and try to explain that they made a mistake. A word is good enough for the wise.

Yeah our (Sprint) activation fee went up to $36.00, but that's to ensure the monthly cost is going to stay lower.
Exchange policy changed to 14days verses 30 I believe they did this to reduce some overhead of people returning the phones. There is a $35.00 restock fee.
If you want to return the phone do it with in 3 days that's the only way for the activation charge to be refunded.
Now keep in mind guys/gals if you bank with a credit union you get 10% off your monthly bill, and you don't pay the activation fees.

Did your T-mo store say "$50 restocking fee"

Amazon is selling the GSII for $199 which is $124 including taxes etc.
Don't we have 14 days by law?

I can verify that. They did say $50 restock fee. And yes law mandates 14 day buyers remorse time frame.

Its not illegal. They take it back and charge a "fee".
Sent from my SGH-T989 using xda premium

Can anyone cite exactly which law allows consumers 14 day "buyers remorse?"
FYI, my local T-Mobile store also said $50 restocking fee on both the HTC Amaze "Ruby" 4G and the Samsung Galaxy S2.

mine said 50 dollars also

I used to work for an independent sprint store & we had a restocking fee too. We did it because we had people every month who would buy phones, use them for exactly 30 days & then "change their mind". We couldn't resell them & we had to eat a ton of cost every time. Those fees serve as a deterrent to that kind of behavior. No, it's not fair, but don't blame the carriers, blame the scammers.

Each device should come with a tag on the box that has the 50 dollar restocking fee notice. I work for T-mo and we have it on each and every box.

z31k said:
Each device should come with a tag on the box that has the 50 dollar restocking fee notice. I work for T-mo and we have it on each and every box.
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You're on Sprint? Ew. Yeah, I'll confirm I've seen the $50 stickers on the boxes. It's not a law. It's a policy. Company makes the policies.

They recently went up from practically nothing to $50 to prevent people from buying and returning phones. It sucks but thank the people that did it often enough for T-Mobile to notice significant losses.

I think it was becuse of LG G2X.
Sent from my SGH-T989 using XDA App

Try Getting It Waived BEFORE you buy
kabuk1 said:
I used to work for an independent sprint store & we had a restocking fee too. We did it because we had people every month who would buy phones, use them for exactly 30 days & then "change their mind". We couldn't resell them & we had to eat a ton of cost every time. Those fees serve as a deterrent to that kind of behavior. No, it's not fair, but don't blame the carriers, blame the scammers.
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Then they should allow you ONE time in 6 mo period to weed out the scammers from the legit ppl just trying to decide.... Once again "everyone gets penalized for the behavior of a few"....
This might work for you, it worked for me when the sales person advised me of the $50.00 restocking fee" (Are they nuts?!) ...Get a manager & explain, just negotiate it beforehand, (oftentimes your negotiating powers are better when you are BUYING a phone, rather than when you're RETURNING it : )
Tell the manager T-Mobile service was spotty the last time you had it and you're wanting to see if its improved. Mgr i spoke to said he would waive the $50.00 upon return,if the coverage was not improved since my last go round. (i got him to write it on receipt and sign it ; ) (He had no choice, i told him his only other option was, "i kidnap him & his phone and drive around town with them to see how coverage was"...lol
Ms. D

Ms.Dummbunny said:
only other option was, "i kidnap him & his phone and drive around town with them to see how coverage was"...lol
Ms. D
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LOL, hillarious

I was also told about 6 times that there would be a restocking fee, not complaining though. Just thought it was funny that he kept repeating it yet it was the first SGSII box he had opened for a customer

Ms.Dummbunny said:
This might work for you, it worked for me when the sales person advised me of the $50.00 restocking fee" (Are they nuts?!) ...Get a manager & explain, just negotiate it beforehand, (oftentimes your negotiating powers are better when you are BUYING a phone, rather than when you're RETURNING it : )
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when i bought my S2 full price with 30$ prepaid plan, the sales lady never mention about return policy or 50$ restocking fee but she did say "you want me to remove that screen cover for you?", i said no, that' fine. is she nuts!?

Yes, at the T-Mo store where I bought my out of contract, I asked about the return policy. Since I'm in California, I get 30 days, but have to pay a $50 restocking fee if I return it.
I think if you buy the phone w/ contract, the re-stocking fee is waived.

Bought at full price. There was a big sticker on the box that says $50 restocking fee. I'm in CA.

Yup all smartphones have a 50$ re-stocking fee. There are also re-stocking fees on mobile broadband products and feature phones.

People run businesses not charities. The $50 fee is not bad
Sent from my SGH-T989 using xda premium

Does the restocking fee apply to phones that have not been opened or used?

I could not figure out whether you are returning the phone or not.
With the restock fee, it is not worth returning it to save money by going through Amazon. Besides, Amazon says that the $199 is for a new 2 yeaar contract and that it is on backorder.
So sit back and enjoy your phone while we watch the developers crack this nut.

[Q] upgrade and exchange question.

I Have 9 more months left on my contract, but for some reason, I am eligible to upgrade, so I think I am goint to do that.
If I upgrade, what will happen to my contract? is it 9 months plus 24 more months? or just 24 months from the day I upgrade?
I also hear many known issues about this phone, so if I buy the phone through wirefly and have issues on my phone, can I still go to t-mobile store to get it exchanged?
Thanks.

a simple call to customer care will give you the most straight forward answer and its 611 on ur dial pad...

Would be just 24 months. Better snatch up that upgrade asap.
Deebo took your bike too?

peekapoo said:
I Have 9 more months left on my contract, but for some reason, I am eligible to upgrade, so I think I am goint to do that.
If I upgrade, what will happen to my contract? is it 9 months plus 24 more months? or just 24 months from the day I upgrade?
I also hear many known issues about this phone, so if I buy the phone through wirefly and have issues on my phone, can I still go to t-mobile store to get it exchanged?
Thanks.
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Your contract is extended 24 months from the day you start your new contract. If you buy your phone from wirefly then you will not be able to exchange it at a tmobile store, we cannot do returns/exchanges without a T-MOBILE receipt that has the transaction #, Original Transaction date, Phone # of the customer and other information needed to process the transaction. You will have the manufacturers 1 year warranty and whatever return policy they have for wirefly only unless you get the Premium handset protection on you phone line through T-Mobile.

Born_Immaculate88 said:
Your contract is extended 24 months from the day you start your new contract. If you buy your phone from wirefly then you will not be able to exchange it at a tmobile store, we cannot do returns/exchanges without a T-MOBILE receipt that has the transaction #, Original Transaction date, Phone # of the customer and other information needed to process the transaction. You will have the manufacturers 1 year warranty and whatever return policy they have for wirefly only unless you get the Premium handset protection on you phone line through T-Mobile.
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If I bought from TMo, but through customer loyalty, do I have to deal with them or can I go to a corporate store for an exchange?
Sent from the bastard child of Zeus

Through phone and online can not be exchanged in stores
Sent from my SGH-T989 using XDA App

If you got it through customer care, you have to go through them. The only way to exchange it in store is if you bought it in store.

TJBunch1228 said:
If I bought from TMo, but through customer loyalty, do I have to deal with them or can I go to a corporate store for an exchange?
Sent from the bastard child of Zeus
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Where ever the phone is purchased is where it must be returned/exchanged to. In our retail stores we must have the original receipt to be able to process a return/exchange for a device. The only thing we would be able to do in the store for a device purchased else where is a warranty exchange through the manufacturer or insurance claim through Asurion if the customer has Premium Handset Protection on their line.

Born_Immaculate88 said:
Where ever the phone is purchased is where it must be returned/exchanged to. In our retail stores we must have the original receipt to be able to process a return/exchange for a device. The only thing we would be able to do in the store for a device purchased else where is a warranty exchange through the manufacturer or insurance claim through Asurion if the customer has Premium Handset Protection on their line.
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I get it and it makes sense. You'd just think buying it from tmo, you'd be able to return it to tmo, ya know?
Sent from the bastard child of Zeus

E4GT insurance

Just bought my phone yesterday & have 14 days to decide if I want opt in with Sprint's insurance plan.
I did so because I wanted to see what other "alternative" insurance competitors had to offer.
Ensquared seems to be pretty good but some things to take into consideration before choosing them:
Monthly premiums are less: $4.91 vs. Sprints $8 which comes out to $58.99/yr. vs Sprints $96/yr. And with Ensquared you pay the whole plan fee up front.
Ensquared's deductible is $75 BUT it's my understanding that there is a $35 admin fee for the first claim and a $25 admin fee for the 2nd & 3rd claim (wtf!!!).
So with Ensquared it comes out to $110 for the 1st claim & $100 for the 2nd & 3rd claims (admin fees included), whereas Sprint has a $100 deductible for 3 claims within a 12 mo. period & no admin fees (I think)
Both Ensquared & Sprint cover up to $1000 on each claim.
On Ensquared's 1 yr. plan you can file up to 2 claims within a 12 month consecutive period, their 2 yr. plan covers up to 3 claims BUT the 2 yr. plan asks for an up front payment of $99.99 which comes out to $4.16/mo. or $49.99/yr.
Sprint also allows one the option to cancel at anytime & receive a prorated credit of your unearned premium, not too sure about Ensquared.
So taking everything into consideration we can see that Ensquared's monthly premiums are lower BUT when filing a claim it costs more.
When calculating all the numbers between the two on a 1 yr. plan basis & using 2 claims within that year. Ensquared comes out to $268.99 & Sprint comes out to $296 (but you have one more claim left)
In the end I'll probably go with Sprint for 3 major reasons: The biggest is no admin fees, the 2nd is a higher number of allowed claims given within each plan period & the 3rd is the ability to recomp any unearned premium.
If anyone here has experience with both can you please post any additional pro's & cons between the two including the level of customer service.
Thanks.

I pay the $8 insurance on both of my phones. It is really nice being able to walk into a Sprint store and walk out one hour later if you have an issue. When I had my OG Epic, my screen went bad. I brought it in and they not only replaced the screen but also the keyboard and battery cover. It was like getting a new phone.
Sent from my Nexus S 4G using xda premium

JohnCorleone said:
I pay the $8 insurance on both of my phones. It is really nice being able to walk into a Sprint store and walk out one hour later if you have an issue. When I had my OG Epic, my screen went bad. I brought it in and they not only replaced the screen but also the keyboard and battery cover. It was like getting a new phone.
Sent from my Nexus S 4G using xda premium
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This is where having the insurance doesn't seem to make sense... I don't carry it, but if my screen goes bad, I wall into a Sprint store, pay $35, and they replace the phone under manufacturer warranty. Only down side is it sometimes takes a day store a replacement to arrive.
In your case, you had to pay $100, or the cost of repair, right?
Sent from my SPH-D710 using XDA App

Maybe I'm wrong, but as I understand it, any insurance claims require you to send the phone to Asurion. I don't believe the Sprint stores handle any insurance claims.

EL TEJANO said:
Ensquared's deductible is $75 BUT it's my understanding that there is a $35 admin fee for the first claim and a $25 admin fee for the 2nd & 3rd claim (wtf!!!).
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Where did you read that the first claim has a $35 fee? First claim is $75, after that it's $100. So for one year it's $60 and two claims ($75, $100). 2 year it's ($75, $100, $100)

mzaur said:
Where did you read that the first claim has a $35 fee? First claim is $75, after that it's $100. So for one year it's $60 and two claims ($75, $100). 2 year it's ($75, $100, $100)
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I read it on their page, unless it was for a different type phone. Either way it's still ridiculous.

I don't have Sprint. Ensquared is considerably cheaper than my options with AT&T. Even compared to Sprint's TEP, if something happens after 12 months, that's 96+100= $196 for replacement. With Ensquared it's $135 if you have 1 year plan and $175 with 2 year plan. Not ridiculous at all.

I was going to stop my Sprint insurance last week because I baby my phone and nothing ever happens. Then my phone stops working. After 45 mins the tech couldn't bring her back to life so they swapped it out right then and there. Usually they order one and it takes a day to get there but I got lucky. Lesson learned it's nice having Sprints insurance. lol

Dalmus said:
This is where having the insurance doesn't seem to make sense... I don't carry it, but if my screen goes bad, I wall into a Sprint store, pay $35, and they replace the phone under manufacturer warranty. Only down side is it sometimes takes a day store a replacement to arrive.
In your case, you had to pay $100, or the cost of repair, right?
Sent from my SPH-D710 using XDA App
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The $100 is only for lost/stolen phones when you go through Asurion. I have taken phones into the Sprint store and got them fixed or replaced without paying anything since I have TEP. A friend of mine that is a fireman and does construction on the side breaks his phone a few times a year and never pays for repair or replacement. Think on his latest phone he switched to Best Buy's insurance and then switched back to Sprint's after his first claim with BB. They sent his phone out for a month before finally agreeing to replace it. Sprint he has never waited more than 2 days.

blkhwkz said:
The $100 is only for lost/stolen phones when you go through Asurion. I have taken phones into the Sprint store and got them fixed or replaced without paying anything since I have TEP. A friend of mine that is a fireman and does construction on the side breaks his phone a few times a year and never pays for repair or replacement. Think on his latest phone he switched to Best Buy's insurance and then switched back to Sprint's after his first claim with BB. They sent his phone out for a month before finally agreeing to replace it. Sprint he has never waited more than 2 days.
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the $100 insurance claim also applies to broken screens w/more than a 1/2 inch crack. My wifes EVO dropped a few months back and the screen is nearly shattered. Only way to fix it is to file insurance claim and pay deductible. Sprint stores wont even touch it. Good thing for her is its still usuable and shes waiting a couple months for an upgrade.

Call your home insurance. We're with Amica, and when we asked them about additional coverage for our electronics, they said we could insure all of our electronics (2 cell phones, ipad, 2 Touchpads, computers, etc.) for ~$50 per year. This would be used for worst case scenarios, such as losing your phone, or breaking it beyond repair.
If you have an issue like a bad screen, broken camera, defective microUSB port, etc just take it in to Sprint and pay the $35 to have it repaired. The only way the $8 TEP program is beneficial is if you're very clumsy and/or your phones seem to always break.

I work in a metal fab shop and my phone speakers go out a lot so 8 bucks a month is a good deal for me.
Sent from my PG86100 using XDA App

thaprinze said:
Call your home insurance. We're with Amica, and when we asked them about additional coverage for our electronics, they said we could insure all of our electronics (2 cell phones, ipad, 2 Touchpads, computers, etc.) for ~$50 per year. This would be used for worst case scenarios, such as losing your phone, or breaking it beyond repair.
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Well I'll agree that $50 per year to cover your electronics is good but is there a deductible that must be met first?

To insure or not insure, that is the question?

So, I'm eligible on Wed. to upgrade and get myself the S3. My question is whether to insure it or not? I believe it's now $11/month and $150 deductible? Thoughts?
Thanks!

Worth it don't risk it I wouldn't I love this thing too much..
Sent from my Galaxy S3

Get insurance from worth ave group. Best value!
Sent from my SPH-L710 using Tapatalk 2

ripalsanghani said:
Get insurance from worth ave group. Best value!
Sent from my SPH-L710 using Tapatalk 2
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Thanks, I'll check it out!

To Insure or not
sandman512 said:
So, I'm eligible on Wed. to upgrade and get myself the S3. My question is whether to insure it or not? I believe it's now $11/month and $150 deductible? Thoughts?
Thanks![11 dollars a month no way, I pay 8 dollars a month on my plan. It's definitely worth having insurance i have bricked two phones over the past 3 years and I have gotten a replacement free of charge trough Sprint, now Asurion is a very crappy insurance service, They wanted to charge me 500 usd for a broken HTC Evo Design that had been run over and sent back for replacement.]
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Before you get this from Sprint...check Best Buy...you get all the same offers that sprint gives...and insurance is around 10 bucks no deductable...you can also get a free extra battery from the insurance.
Sent from my cm_tenderloin using xda app-developers app

Thanks for the replies, I'm on the SERO plan, so not sure BB can do the upgrade.

I went with the best buy insurance. There is no deductible but they do not cover lost or stolen phones. Plus if you pay for the full 2 years at once they give you a discount. I believe it came out to $170, which is about $7 a month.

ToiletDuck555 said:
but they do not cover lost or stolen phones
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This is the number 1 reason I went with Sprint's TEP.
Worst case, I pay $150 for a new phone, and if it an actual hardware issue (not water or something "I" did) Sprint replaces it for free.
I got a replacement ET4G (bad GPS), and 2 replacement Samsung Moments (Bad USB Ports) all for free. Also got a replacement moment when it was less than 2 months old (stolen) for $100.
IMO, if you don't have some sort of insurance on your phone, you're nuts.

over two years with insurance if you file a claim, you will spend $414. if you break your phone without insurance the phone will cost $549.
personally, i have two children under three years old that throw objects very well. that includes cell phones laying around, so i have insurance on it

if you break your phone without insurance the phone will cost $549.
YOu're forgetting phone prices come down substantially after the first 6 months...
Personally I have only needed insurance once... paid 150 deductible for what would have cost me at most $200 to buy off ebay/craigslist for the same 'used' phone. Could have saved myself the year of premiums.
Didn't buy the insurance on the S3...remember manufacturer defects are still covered under it's warranty as well. (Though I don't recall how long that is just now... 90 day, or 1 yr).
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You best read about BB insurance claims
ToiletDuck555 said:
I went with the best buy insurance. There is no deductible but they do not cover lost or stolen phones. Plus if you pay for the full 2 years at once they give you a discount. I believe it came out to $170, which is about $7 a month.
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A lot of people have had very bad experiences trying to claim a broken phone.

I opted out of insurance. I got the HD2 a month before it was released when I worked for t-mobile and just recently sold it when I bought this phone through sprint. I just go out of my way to be careful wIth a phone.

unxguyjr said:
Before you get this from Sprint...check Best Buy...you get all the same offers that sprint gives...and insurance is around 10 bucks no deductable...you can also get a free extra battery from the insurance.
Sent from my cm_tenderloin using xda app-developers app
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How do you get a free extra battery
Sent from my SPH-L710...if some one helps you press the thanks button

sandman512 said:
So, I'm eligible on Wed. to upgrade and get myself the S3. My question is whether to insure it or not? I believe it's now $11/month and $150 deductible? Thoughts?
Thanks!
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Personnal preference is squaretrade. Wait for a 30% discount and it will be $95 for two years of coverage

Insurance, isnt always for you. its a given that youll be babying your phone. it covers the world around you. Sprint - Asurion TEP bills your cellphone to your account at your request. the only caveat is that its 150 dollar every claim deductable. im replacing my galaxy s3 in an insurance claim and since its so new its still currently on backorder. but they say itll take 5-7 business days. normally if you get your claim in before 10pm you get a new device out within 24 hours. its quite nice when it works as it should.