Develop Bugs

Quick insurance question

I am getting insurance for both my Evos and I saw this:
A $50 or $100 nonrefundable deductible will apply for approved claims for loss, theft, physical or liquid damage claims.
What makes it a $50 claim and what makes it a $100 claim?
thanks

this is odd.. just tried to add insurance and was told I had to do it within 30 days of owning the phone.. Any advice?

As a former Sprint Employee, here is what I can remember: Yes, you do have to add the TEP within 30 days of purchase. There are two tiers, basically standard phone are a $50 deductible while smart phones like ours are $100. It's been a while since I worked there, so things may have changed. Please feel free to correct me if I am wrong.

bludragon742 said:
As a former Sprint Employee, here is what I can remember: Yes, you do have to add the TEP within 30 days of purchase. There are two tiers, basically standard phone are a $50 deductible while smart phones like ours are $100. It's been a while since I worked there, so things may have changed. Please feel free to correct me if I am wrong.
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I am going to call in a few minutes, on my way home from the office..

I highly recommend it. $100 for a new EVO is better than $500!

bludragon742 said:
I highly recommend it. $100 for a new EVO is better than $500!
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i didnt know i had only 30 days.. i was told i could do it anytime.. If I can add it, i will..

I got the insurance.. Just have to wait 30 days to file a claim which is fine.. Phone is good
Sent from evo using xda app

yes you can add the insurance after 30 days i was told this from a sprint employee. the deductible for the evo would be 100.00 there was word that they were going to increase it but thank god they didnt.

xlrdxrevengex said:
yes you can add the insurance after 30 days i was told this from a sprint employee. the deductible for the evo would be 100.00 there was word that they were going to increase it but thank god they didnt.
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Nope, not true. It says so on their site:
http://shop.sprint.com/en/services/service_repair/phone_protection_services.shtml
Customers are eligible for enrollment within 30 days of activation or upgrade of a device.

Sprint offers a General Enrollment period either in march or may i forget where you can sign up if you missed your 30 day window.
You MAY be able to deactivate the EVO - activate a different phone that you've never used on the account... then add insurance then reactivate the evo and the insurance sticks
YMMV

I just called and they gave it to me.. Its been 60 days too. When I did chat at work the guy said no.. I did 611 on way home and got it on both evos
Sent from evo using xda app

joey3002 said:
I just called and they gave it to me.. Its been 60 days too. When I did chat at work the guy said no.. I did 611 on way home and got it on both evos
Sent from evo using xda app
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Sprint will not turn down a chance to make some money. Never will. Now if it was more like 3 months they would ask you to bring the phone in. By the way my cousin is a sprint employee

The deductible only applies to claims with Asurion (loss, theft, physical damage). Otherwise, the repair/replacement is free.

Did your T-mo store say "$50 restocking fee"

Amazon is selling the GSII for $199 which is $124 including taxes etc.
Don't we have 14 days by law?

I can verify that. They did say $50 restock fee. And yes law mandates 14 day buyers remorse time frame.

Its not illegal. They take it back and charge a "fee".
Sent from my SGH-T989 using xda premium

Can anyone cite exactly which law allows consumers 14 day "buyers remorse?"
FYI, my local T-Mobile store also said $50 restocking fee on both the HTC Amaze "Ruby" 4G and the Samsung Galaxy S2.

mine said 50 dollars also

I used to work for an independent sprint store & we had a restocking fee too. We did it because we had people every month who would buy phones, use them for exactly 30 days & then "change their mind". We couldn't resell them & we had to eat a ton of cost every time. Those fees serve as a deterrent to that kind of behavior. No, it's not fair, but don't blame the carriers, blame the scammers.

Each device should come with a tag on the box that has the 50 dollar restocking fee notice. I work for T-mo and we have it on each and every box.

z31k said:
Each device should come with a tag on the box that has the 50 dollar restocking fee notice. I work for T-mo and we have it on each and every box.
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You're on Sprint? Ew. Yeah, I'll confirm I've seen the $50 stickers on the boxes. It's not a law. It's a policy. Company makes the policies.

They recently went up from practically nothing to $50 to prevent people from buying and returning phones. It sucks but thank the people that did it often enough for T-Mobile to notice significant losses.

I think it was becuse of LG G2X.
Sent from my SGH-T989 using XDA App

Try Getting It Waived BEFORE you buy
kabuk1 said:
I used to work for an independent sprint store & we had a restocking fee too. We did it because we had people every month who would buy phones, use them for exactly 30 days & then "change their mind". We couldn't resell them & we had to eat a ton of cost every time. Those fees serve as a deterrent to that kind of behavior. No, it's not fair, but don't blame the carriers, blame the scammers.
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Then they should allow you ONE time in 6 mo period to weed out the scammers from the legit ppl just trying to decide.... Once again "everyone gets penalized for the behavior of a few"....
This might work for you, it worked for me when the sales person advised me of the $50.00 restocking fee" (Are they nuts?!) ...Get a manager & explain, just negotiate it beforehand, (oftentimes your negotiating powers are better when you are BUYING a phone, rather than when you're RETURNING it : )
Tell the manager T-Mobile service was spotty the last time you had it and you're wanting to see if its improved. Mgr i spoke to said he would waive the $50.00 upon return,if the coverage was not improved since my last go round. (i got him to write it on receipt and sign it ; ) (He had no choice, i told him his only other option was, "i kidnap him & his phone and drive around town with them to see how coverage was"...lol
Ms. D

Ms.Dummbunny said:
only other option was, "i kidnap him & his phone and drive around town with them to see how coverage was"...lol
Ms. D
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LOL, hillarious

I was also told about 6 times that there would be a restocking fee, not complaining though. Just thought it was funny that he kept repeating it yet it was the first SGSII box he had opened for a customer

Ms.Dummbunny said:
This might work for you, it worked for me when the sales person advised me of the $50.00 restocking fee" (Are they nuts?!) ...Get a manager & explain, just negotiate it beforehand, (oftentimes your negotiating powers are better when you are BUYING a phone, rather than when you're RETURNING it : )
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Click to collapse
when i bought my S2 full price with 30$ prepaid plan, the sales lady never mention about return policy or 50$ restocking fee but she did say "you want me to remove that screen cover for you?", i said no, that' fine. is she nuts!?

Yes, at the T-Mo store where I bought my out of contract, I asked about the return policy. Since I'm in California, I get 30 days, but have to pay a $50 restocking fee if I return it.
I think if you buy the phone w/ contract, the re-stocking fee is waived.

Bought at full price. There was a big sticker on the box that says $50 restocking fee. I'm in CA.

Yup all smartphones have a 50$ re-stocking fee. There are also re-stocking fees on mobile broadband products and feature phones.

People run businesses not charities. The $50 fee is not bad
Sent from my SGH-T989 using xda premium

Does the restocking fee apply to phones that have not been opened or used?

I could not figure out whether you are returning the phone or not.
With the restock fee, it is not worth returning it to save money by going through Amazon. Besides, Amazon says that the $199 is for a new 2 yeaar contract and that it is on backorder.
So sit back and enjoy your phone while we watch the developers crack this nut.

When did Sprint start charging an upgrade fee?

I'm a long customer of Sprint, and learned today while trying to get the S3 that there's an upgrade fee, so I backed out. I've never paid an upgrade fee before....when did Sprint start charging this?
Also, they messed up my eligability now, show now I show back in a contact until October. Where can I see what my eligability was before they touched my account??

They have always had it...unless you do it online
Sent from my PG86100 using xda premium

bootny said:
They have always had it...unless you do it online
Sent from my PG86100 using xda premium
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deff always have chaged a upgrade fee as long as i can remember...... (verizon also started recently doing it as well...)

noreboy said:
I'm a long customer of Sprint, and learned today while trying to get the S3 that there's an upgrade fee, so I backed out. I've never paid an upgrade fee before....when did Sprint start charging this?
Also, they messed up my eligability now, show now I show back in a contact until October. Where can I see what my eligability was before they touched my account??
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They never always had an upgrade fee. I've gotten phones from them without an upgrade fee. Try going to an other store like Walmart or best buy or somewhere else. Some stores don't change an upgrade fee.
By the way, by upgrade fee, I mean activation fee.

I work at a Sprint store and Sprint for years had an upgrade fee. For years it was $18, until last year when the iPhone came to Sprint and it was raised to $36. The only way to avoid the fee was to upgrade online like bootny said (or via telesales by doing some haggling). You may not have noticed it but is been in place for a long time.

Try calling them. If you happen to be a long time customer and have some phone skills just doing some talking could get the fee waived, it worked for me, they removed the $36 from by bill.

All carriers charge them and have for several years now. The fee used to be just $18 but recently changed to $36. In addition, if you have discount on your account for who you work for, those discounts sometimes allowed for the waiving of the fee but all discounts have been reworked over the past year and there are only a few left that still waive it. 3rd party retailers generally charge it and dont mention it or sometimes have promotions were they waive it. Sprint.com will waive it on occasion as well but when in a retail store it is always charged and comes on your next bill.

I saw it at radio Shack for $99 after I paid $199

I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

great. Im about call them and get that $100 back. Will update for details later.
Edit: ok, so i called in and talked to the sale reps. They put me on hold for a few minutes and said since this is a promotion from Radioshack for the $99, they wont honor the deal and what they can do is give me a $25 credit on my account. So i used the comeback line and said I can just go refund the phone and get it cheaper at AT&T. Then he said i will be subject to the restocking fees from the store and disruption of service for a few days. So i accept the $25 credit and will call again to talk to a different reps to see what they can do. Will update again.

Where are you seeing this at 99$? Just looked at Radio Shack s website and its 199
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I also see it as 199...

yeah... and 7 posts... whatever

apatcas said:
yeah... and 7 posts... whatever
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yes but i was able to get $25 credit back to my account which is always nice for just calling and ask for it lol.. The CSR couldn't verify it either on the website and they said it must be a store promotion, meaning you have to go to the actual store to see the deal.

Glad you liked my post enough to steal it, please learn to write your own posts or give credit to the original writer no matter how simple it may be
Second, if you want at&t to credit your account like they did mine you have to be speaking with a cs rep manager to begin with
And for gods sake be firm and truthful when you tell them you are going to just return the phone to at&t and go buy it elsewhere.
sarasimanx2 said:
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
Sent from my SAMSUNG-SGH-I747 using xda premium

I took a slightly different approach...
I called up AT&T, explained that I just purchased the phone last week from a corp store for 199 and wanted to be credited back 100 to match what "various retailers" (not specifying which one) offer. The lady I was speaking with balked at first. I explained that if she refused, that was okay, but then I'd have to keep calling back until I got a customer service rep that would actually take care of this.
She asked me to hold on, came back and gave me the credit. I also got the $36 "upgrade" fee credited for my troubles. (I almost felt bad at this point because I never paid or was charged an upgrade fee - it's automatically waived due to my FAN account.)
Sometimes, blunt honesty works best.

So really it's not that radioshack had it for $99, which they don't, it's just that you committed a class A misdemeanor of defrauding a merchant.
*golf clap*
Next, you could always steal one of the fake display phones and try to return it for a full credit.

vesperwillow said:
So really it's not that radioshack had it for $99, which they don't, it's just that you committed a class A misdemeanor of defrauding a merchant.
*golf clap*
Next, you could always steal one of the fake display phones and try to return it for a full credit.
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Radio Shack no longer has it on sale
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Was it a very short, one or 3 day sale or something? or not for at&t? or only for certain areas? because the ones in my area never had the at&t model on sale for $99. they did a $149 sale for a couple of days but that was it.

It was on sale here at Fort Hood for two whole weeks
vesperwillow said:
Was it a very short, one or 3 day sale or something? or not for at&t? or only for certain areas? because the ones in my area never had the at&t model on sale for $99. they did a $149 sale for a couple of days but that was it.
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Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

They do price match!
sarasimanx2 said:
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Click to expand...
Click to collapse
When I ordered mine they matched the $99 Walmart price. I was told it would be $300 + Tax and I was in no way going to pay that much!
I also received free over night shipping!

Yeah they do price match and free overnight has usually been the standard for most upgrades or online sales. I was just curious to know where, be it radio shack or now walmart, they have the at&t s3 going for $99 at the present moment (not so much the past), which is why it caught my eye.
Is Walmart running that deal right now for at&t? I know they did it for Tmobile in the past.

garyd9 said:
I took a slightly different approach...
I called up AT&T, explained that I just purchased the phone last week from a corp store for 199 and wanted to be credited back 100 to match what "various retailers" (not specifying which one) offer. The lady I was speaking with balked at first. I explained that if she refused, that was okay, but then I'd have to keep calling back until I got a customer service rep that would actually take care of this.
She asked me to hold on, came back and gave me the credit. I also got the $36 "upgrade" fee credited for my troubles. (I almost felt bad at this point because I never paid or was charged an upgrade fee - it's automatically waived due to my FAN account.)
Sometimes, blunt honesty works best.
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Wow I didn't know FAN account doesn't have to pay the $36 upgrade/activation fees. Those bastards! I'll call them tomorrow to get $72 back from 2 phones.

xxlikquidxx said:
Wow I didn't know FAN account doesn't have to pay the $36 upgrade/activation fees. Those bastards! I'll call them tomorrow to get $72 back from 2 phones.
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It depends on your particular FAN account. Some waive it, some don't. If all else fails, Just Play Dumb.

garyd9 said:
It depends on your particular FAN account. Some waive it, some don't. If all else fails, Just Play Dumb.
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just called them and got $74 back... You're right, my FAN account doesn offer no-fee upgrade fees but since my account has been in good standing for 10 years, they waived it with no hesitation.

xxlikquidxx said:
just called them and got $74 back... You're right, my FAN account doesn offer no-fee upgrade fees but since my account has been in good standing for 10 years, they waived it with no hesitation.
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No problem. Please forward my commission to... (just kidding, of course)

Purchasing the One on a new contract, then cancel at day 15 and pay ETF?

Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.

bast525 said:
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
Click to expand...
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Other than losing tons of money I don't see an issue. Why not just pay the monthly payments and keep unlimited though?
Sent from my HTC6500LVW using xda app-developers app

bast525 said:
Ok, I'm trying to weigh my options here. I have unlimited data and have no plan on ending that until they force me to. I have looked around and have found that a new HTC One still tends to go for around $500-550.
However, Verizon's ETF is $350, and now that the One can be had on contract for $50, it seems to me I could have the phone and only be out $400.
I actually ran this plan by a Best Buy employee as well to see if they could warn me of any pitfalls, and the guy said there would be no problem. But, I seem to find you guys know more than the guys at Best Buy or Verizon! So, here's what I had in mind...:
- Start a NEW LINE of service, not at all linked to my existing account, get whatever cheapest plan they have, and get the One for $50
- Wait out the 14 days "worry free" period, so that I am past the point where they would just want me to return the phone
- Cancel the service, pay the $350 ETF (plus a possible pro-rate for the half-month of service?)
- Profit!
Are there any catches? Any pitfalls? ANY way that I can screw myself over by doing this? Also, at what point can I switch the SIM card from my current phone over to the new phone? Right away or do I have to wait til I cancel the service? Do I need to do anything on the Verizon website as well? I have bought a phone outright for my wife and just switched the SIM and it worked fine.
Click to expand...
Click to collapse
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app

cstrife999 said:
Other than losing tons of money I don't see an issue. Why not just pay the monthly payments and keep unlimited though?
Sent from my HTC6500LVW using xda app-developers app
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Not sure I understand? Where am I losing tons of money?
wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
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Click to collapse
Ok so as far as you know, what is the cut off where they can no longer ask me to return the phone, but will not charge me the full retail price of the phone either? After conversing with the Best Buy guy, he said this cut off is 14 days, after which they will not allow me to return the phone, and would only charge me the ETF, not the full price of the phone. Is he full of it?

wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
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That's only if he does not pay the etf , if he pays the $350 they can't then charge for the phone .
Sent from my HTC6500LVW using Tapatalk 2

NOT TRUE. I just opened up a new account to get the phone for $149. It was my only choice since I have a concession account and Verizon would not sell me the phone unless they could attach it to a consumer account and I wasn't about to pay $699 at Best Buy. I cancelled the next day over the phone. The rep told me I was within my window to return the phone. I told him that I wanted to keep it and he said that was absolutely fine. Got my final bill about 2 weeks later and was charged $350 ETF, 1 day service $3.50, and $11.48 in taxes. They tried to charge me tax on the Activation fee which they eventually reversed since the account was cancelled within the first 3 days. In the end I paid a total of $565. The cheapest retail is at a VZW corporate store at $599. I was satisified.
Sent from my HTCONE using xda app-developers app[/QUOTE]

skorpyo31 said:
NOT TRUE. I just opened up a new account to get the phone for $149. It was my only choice since I have a concession account and Verizon would not sell me the phone unless they could attach it to a consumer account and I wasn't about to pay $699 at Best Buy. I cancelled the next day over the phone. The rep told me I was within my window to return the phone. I told him that I wanted to keep it and he said that was absolutely fine. Got my final bill about 2 weeks later and was charged $350 ETF, 1 day service $3.50, and $11.48 in taxes. They tried to charge me tax on the Activation fee which they eventually reversed since the account was cancelled within the first 3 days. In the end I paid a total of $565. The cheapest retail is at a VZW corporate store at $599. I was satisified.
Sent from my HTCONE using xda app-developers app
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great info here, thank you. This is right in line with what I was expecting. Based on your experience, and the fact that the phone is now $50 on contract, I would say $465 is probably a good ballpark figure for what I should expect my total out of pocket cost to be for the phone.

wcr84 said:
They will charge full price if phone if you don't return the phone. I use to work for Verizon in Columbia TN. This was the norm for that issue.
Sent from my HTCONE using xda app-developers app
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Click to collapse
If that is what they told you, that is complete bull****. That's a bs line that INDIRECT stores tell their customers. I know this because I was a store manager for one. The indirect retailers get paid when you buy a phone. When that phone/line is canceled a DAY before 6 months in term, they get their money taken back from them. Any new line or upgrade needs to be active for a complete 6 months before they are free and clear of returns and chargebacks. You tell them to shove it and call their bluff...Corporate Verizon should have NO problem doing this, I've seen it done. Hell....I've done it, but do it at your own risk because I don't work for corporate and never have, so idk what kind of guidelines they have about these types of things...
EDIT*** I thought you said the store TOLD you that, I misread. You WORKED for Verizon? Was it corporate or indirect? I've done this before, and have helped friends do it as well and there were no issues....

bast525 said:
great info here, thank you. This is right in line with what I was expecting. Based on your experience, and the fact that the phone is now $50 on contract, I would say $465 is probably a good ballpark figure for what I should expect my total out of pocket cost to be for the phone.
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Sounds right. I picked mine up from the same store that refused to sell the phone to me. I placed the order online and chose in store pickup. Phone was ready within an hour..

skorpyo31 said:
Sounds right. I picked mine up from the same store that refused to sell the phone to me. I placed the order online and chose in store pickup. Phone was ready within an hour..
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Pay full retail or do the 12 monthly payments split on your bill.

zetsumeikuro said:
Pay full retail or do the 12 monthly payments split on your bill.
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Click to collapse
Orrr.... Pay less. By doing it his way?
Sent from my HTC6500LVW using Tapatalk 2

Ok, to play devil's advocate here.
1. Don't do it at an indirect. Best buy may be ok because they're large, and probably wouldn't notice/care enough to come after you with a chargeback. At my indirect you sign a separate contract saying if you cancel within 6 months, we will bill you full retail on the phone or you must return it to us.
2. If you cancel within the first 14 days, YES, corporate can bill your account full retail on the phone. Most carriers have a "gaming" department that handles cases like these.
(Source: I used to work in a gaming dept. Charged a guy full retail on 10 blackberry bolds )
3. You'll have the cost at the POS, a $35 activation fee, half a month of service, and the ETF. Just be aware of all of these.
4. When you call in to cancel DO NOT say it was lost/stolen. Don't want your ESN getting flagged