Develop Bugs

30Days Guarantee still on Best Buy's Subscriber Agreement

I was reading over the contract that I received after doing my upgrade this morning at Best Buy. I notice the $36 activation fee, the $350 advance devices ETF but still 30 days Sprint guarantee to opt-out. Wondering if this is the same with other people that activated with BestBuy also? Also if Sprint store activation still have the 30 days?

Negative..14 days to opt out, after 3 days you have to pay restocking fee, $350 early termination fee at Sprint store. They just went over this with me
Sent from my SPH-D700 using xda premium

California law requires 30 days for return

Were talking about best buy store not sprint store. I was told 30 days from best buy, were I bought my epic touch. Best buy also has a 30 day price guarantee.
Sent from my SPH-D710 using XDA App

My best buy rep said that there is a fifteen day return to get out of the contract, but it is the normal 30 days if anything goes wrong. But I spend to much money in best buy so I am premier silver reward zone customer so I get 45 days. So that made me happy.
Sent from my hand crippling Epic 4g Touch

kali323 said:
California law requires 30 days for return
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I'm glad you posted this. People in our state need to know their rights. We DO have 30 days. I believe this is because of AB1010 in 2006 or 2007, but not sure.

I saw and heard the girl at BestBuy bring out the new Sprint subscriber agreement and thought boy am I glad I didn't get one of those. But yes they are active at BestBuy. I'm sure they will still enforce it with me even thought I didn't get one.

princessakiki said:
My best buy rep said that there is a fifteen day return to get out of the contract, but it is the normal 30 days if anything goes wrong. But I spend to much money in best buy so I am premier silver reward zone customer so I get 45 days. So that made me happy.
Sent from my hand crippling Epic 4g Touch
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There isn't 15 day opt-out anywhere on the contract, it stated 30 days. If can please recheck your paperwork to verify.

nunyabiziz said:
There isn't 15 day opt-out anywhere on the contract, it stated 30 days. If can please recheck your paperwork to verify.
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Looks like u got 30 days then.
Sent from my SPH-D710 using xda premium

kali323 said:
California law requires 30 days for return
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SERIOUSLY WTF happen to the LAWS!!!!! like I mentioned in another thread, is there not just a California Law, but a FEDERAL law created by the Federal Trade Commission that generalized the 30 day return policies for ALL BUSINESS SALE AND TRADE. its there for the good reason so business's cannot take advantage of Consumers RIGHTS for sale of faulty goods and or services. This is to prevent them from STEALING your money.
I guess companies are really getting bold right now that the economy is so messed up they are feeling too Arrogant that people don't have money to take them to courts or something.
Wake up people our freedoms are getting taken away from us slowly.

©ertifiedMuffDiver™ said:
SERIOUSLY WTF happen to the LAWS!!!!! like I mentioned in another thread, is there not just a California Law, but a FEDERAL law created by the Federal Trade Commission that generalized the 30 day return policies for ALL BUSINESS SALE AND TRADE. its there for the good reason so business's cannot take advantage of Consumers RIGHTS for sale of faulty goods and or services. This is to prevent them from STEALING your money.
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Federal law pretty much says that if you purchase an item and it isn't defective, its yours unless the store wants to be nice and exchange it for you. Sprint can say "All sales are final. No returns," if they want to, unless the item is defective.
Individual states may grant more rights, of course. Like California.

nunyabiziz said:
There isn't 15 day opt-out anywhere on the contract, it stated 30 days. If can please recheck your paperwork to verify.
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No I was not telling you what was on the paper work, I was only stating what he said.
Kiki
Sent from my hand crippling Epic 4g Touch

nunyabiziz said:
I was reading over the contract that I received after doing my upgrade this morning at Best Buy. I notice the $36 activation fee, the $350 advance devices ETF but still 30 days Sprint guarantee to opt-out. Wondering if this is the same with other people that activated with BestBuy also? Also if Sprint store activation still have the 30 days?
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Got my ET4G on friday from best buy mobile and mines says that I have 30 days too. I asked the guy about it and he said its still 30 for them.
Sent from my ET4G using XDA App

vincey2kr1 said:
Were talking about best buy store not sprint store. I was told 30 days from best buy, were I bought my epic touch. Best buy also has a 30 day price guarantee.
Sent from my SPH-D710 using XDA App
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BestBuy is NOT the service provider. You have 30 days to return the phone, fine, but 14 days to cancel service and not be held liable to the contract term. Don't confuse the two. Be careful and triple check the details with Sprint directly as well. Never hurts.

LordLugard said:
BestBuy is NOT the service provider. You have 30 days to return the phone, fine, but 14 days to cancel service and not be held liable to the contract term. Don't confuse the two. Be careful and triple check the details with Sprint directly as well. Never hurts.
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This.
14 days, you can backout of the whole kit and caboodle.
14-30 days, you can return the device but...you have to keep the line.
Sent from my SPH-D710 using xda premium

LordLugard said:
BestBuy is NOT the service provider. You have 30 days to return the phone, fine, but 14 days to cancel service and not be held liable to the contract term. Don't confuse the two. Be careful and triple check the details with Sprint directly as well. Never hurts.
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Yes Best Buy is not the service provider, this was understood by myself. Best Buy have you to agree to a contract and who is this contract for? Sprint. It doesn't matter what the Sprint's store or even Sprint.com has as their Subscriber Agreement. I didn't sign or agree to those terms. While in most parts BB's contract might be the same as Sprint but I only agree to the term in the one provided to me by BB for Sprint. It's clear that Best Buy did update the terms of their contract for Sprint subscribers as the ETF is now $350 for smart devices. The way that I see this is if there were to be an issue with the 15 or 30 days Best Buy would have to resolve it and not Sprint.

BestBuy can't resolve anything with the service contract term, as the service is provided by Sprint whether BestBuy makes a "honest mistake" or not. They can only resolve any 14 or 30 day return issue with the hardware.
So if you're going to rest on the laurels that if BestBuy makes a mistake and tells you 30 days cancellation when in fact it's 14 days and then BestBuy has the power or ability to "fix it" on their own, think again. All BestBuy can do to fix their boo-boo is call into to a Sprint customer care line (like any customer would do as well) and try to explain that they made a mistake. A word is good enough for the wise.

Yeah our (Sprint) activation fee went up to $36.00, but that's to ensure the monthly cost is going to stay lower.
Exchange policy changed to 14days verses 30 I believe they did this to reduce some overhead of people returning the phones. There is a $35.00 restock fee.
If you want to return the phone do it with in 3 days that's the only way for the activation charge to be refunded.
Now keep in mind guys/gals if you bank with a credit union you get 10% off your monthly bill, and you don't pay the activation fees.

When did Sprint start charging an upgrade fee?

I'm a long customer of Sprint, and learned today while trying to get the S3 that there's an upgrade fee, so I backed out. I've never paid an upgrade fee before....when did Sprint start charging this?
Also, they messed up my eligability now, show now I show back in a contact until October. Where can I see what my eligability was before they touched my account??

They have always had it...unless you do it online
Sent from my PG86100 using xda premium

bootny said:
They have always had it...unless you do it online
Sent from my PG86100 using xda premium
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deff always have chaged a upgrade fee as long as i can remember...... (verizon also started recently doing it as well...)

noreboy said:
I'm a long customer of Sprint, and learned today while trying to get the S3 that there's an upgrade fee, so I backed out. I've never paid an upgrade fee before....when did Sprint start charging this?
Also, they messed up my eligability now, show now I show back in a contact until October. Where can I see what my eligability was before they touched my account??
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They never always had an upgrade fee. I've gotten phones from them without an upgrade fee. Try going to an other store like Walmart or best buy or somewhere else. Some stores don't change an upgrade fee.
By the way, by upgrade fee, I mean activation fee.

I work at a Sprint store and Sprint for years had an upgrade fee. For years it was $18, until last year when the iPhone came to Sprint and it was raised to $36. The only way to avoid the fee was to upgrade online like bootny said (or via telesales by doing some haggling). You may not have noticed it but is been in place for a long time.

Try calling them. If you happen to be a long time customer and have some phone skills just doing some talking could get the fee waived, it worked for me, they removed the $36 from by bill.

All carriers charge them and have for several years now. The fee used to be just $18 but recently changed to $36. In addition, if you have discount on your account for who you work for, those discounts sometimes allowed for the waiving of the fee but all discounts have been reworked over the past year and there are only a few left that still waive it. 3rd party retailers generally charge it and dont mention it or sometimes have promotions were they waive it. Sprint.com will waive it on occasion as well but when in a retail store it is always charged and comes on your next bill.

Migrating to T-Mobile Value Plan

I am hoping that some fellow XDA'ers will be able to help me out here. I am currently on a Classic plan and just got 2 Galaxy S3's with 1 free Galaxy S2 from Costco at the discounted rate. I want to switch to the Value plan pricing, (this was the plan even before buying the new phones). I know there is a $200 / line migration fee since we have recently used the subsidy pricing on all 3 lines. It was my understanding that I would have to pay $600.00 to migrate over. However, when I look into it online, the change says I will have to pay $400.00. Is there a cap or was there a mishap on T-mobiles part not charging me the extra $200?
I don't want to change it online only to have them come back and say I owe them $600 when the checkout shows only $400. Has anyone got any experience with this? Should I pull the trigger on line or contact CS to talk to them and almost assuredly get charged the $600?

Call CS. In my opinion it is better to call in and pay the $600 rather than have them find out they ****ed up later and end up charging $200 more. Try to talk to retention, they are easier to talk to and much friendlier. I don't think they will charge you the extra $200 if it isn't warranted. Just be sure to mention that online it says $400 and maybe even say another rep you talked to said $400 and you just wanted to be 100% sure so you called back.
Sent from my SGH-T999

I work for tmobile. Because you got your phones at costco u signed 2 contracts. One with tmobile and one with costco. Costco will charge u a mugration fee also because u got the phones at their price and their subsidy has its own terms and conditions. Same for any authorized dealer. I work for corporate tmobile. I know that costco has better deals than we do but they also have a lot more fine print.
Sent from my SGH-T999 using xda premium

killnemsoft said:
I work for tmobile. Because you got your phones at costco u signed 2 contracts. One with tmobile and one with costco. Costco will charge u a mugration fee also because u got the phones at their price and their subsidy has its own terms and conditions. Same for any authorized dealer. I work for corporate tmobile. I know that costco has better deals than we do but they also have a lot more fine print.
Sent from my SGH-T999 using xda premium
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EDIT: I just called Costco to ensure I wasn't under a contract with them and with T-Mobile. The Wireless Advocates associate I talked with was very informative about it and assured me there was no 2nd contract entered into with Costco when purchasing from them. He said that 90% of all 3rd party cell providers will require a separate contract when purchasing from them because when you cancel, or migrate to a value plan, the commission to the location you signed up at is cut and they want to recoup the cost. He said Costco is such a big company that it has been able to negotiate better pricing and can absorb the lower commission on the occasions a cancellation and/or migration occurs. Next, I gotta get on the phone and talk to retentions. Will update afterwards for anyone interested.
TLDR: Costco does not enter you into a 2nd contract with them when purchasing phones, while most other 3rd party retailers will.

For anyone interested, I just got off the phone with CS. I am of the belief that I simply got lucky on this one. Upon initially talking to the CS rep she told me there would be a $600.00 Migration fee or ETF depending on which direction I went. (Told her I was thinking about just canceling to join my companies discounted plan with AT&T). I told her I was under the impression the migration fee would be $400 and the ETF would be $600 so I would rather just migrate than cancel.
She told me again that it would be $600 either way so I asked her why it was only showing a $400 migration fee online, at this point she said she would start the process of migration just to see what the system told her. She was surprised to see it showing only $400 on her end as well. I was informed that one of my lines wasn't being charged the migration fee for some reason. I politely asked her if we could do it at that price and she responded by saying "I'm not going to correct it, that's what the computer says, so I won't look a gift horse in the mouth." Went typically smooth at this point, standard contract extension, yada yada. I thanked her for doing it for me and she was very happy to have done it.
Needless to say, I think a glitch in the system just saved me $200 bucks plus $50.00 a month. :victory::highfive:

Glad to hear a good ending to this event ... I love value plan, switched recently, saved $150 monthly. Best phone plan, cheap, speedy data & decent coverage. I too got phone from costco, and I got charged only $200 migration fees, no additional "costco" fees. Although I do have to pay tax to the migration fees....I heard that other stores such as walmart, best buy, target, wirefly...etc have additional fees ON TOP of t-mobile migration fees....so I guess it's vendor dependent, best to ask about break up fees before signing any contract, ahem...like prenuptial agreement ... ha ha....

Dragoth12 said:
For anyone interested, I just got off the phone with CS. I am of the belief that I simply got lucky on this one. Upon initially talking to the CS rep she told me there would be a $600.00 Migration fee or ETF depending on which direction I went. (Told her I was thinking about just canceling to join my companies discounted plan with AT&T). I told her I was under the impression the migration fee would be $400 and the ETF would be $600 so I would rather just migrate than cancel.
She told me again that it would be $600 either way so I asked her why it was only showing a $400 migration fee online, at this point she said she would start the process of migration just to see what the system told her. She was surprised to see it showing only $400 on her end as well. I was informed that one of my lines wasn't being charged the migration fee for some reason. I politely asked her if we could do it at that price and she responded by saying "I'm not going to correct it, that's what the computer says, so I won't look a gift horse in the mouth." Went typically smooth at this point, standard contract extension, yada yada. I thanked her for doing it for me and she was very happy to have done it.
Needless to say, I think a glitch in the system just saved me $200 bucks plus $50.00 a month. :victory::highfive:
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Nice to hear that everything went well on your part.
I was debating with myself about the Classic versus Value plan as well.
End up having to pay a larger sum to purchase a new phone at one time, but you save money in the long run.

Value plan ftw. I buy phones for around 300 anyways.
Sent from my SGH-T999 using xda app-developers app

net.lander said:
Glad to hear a good ending to this event ... I love value plan, switched recently, saved $150 monthly. Best phone plan, cheap, speedy data & decent coverage. I too got phone from costco, and I got charged only $200 migration fees, no additional "costco" fees. Although I do have to pay tax to the migration fees....I heard that other stores such as walmart, best buy, target, wirefly...etc have additional fees ON TOP of t-mobile migration fees....so I guess it's vendor dependent, best to ask about break up fees before signing any contract, ahem...like prenuptial agreement ... ha ha....
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wait did you order it online or from the store? I'm looking to upgrade one of my lines for the samsung galaxy s3 but am i required to keep the data plan once migrating?
so basically when you migrated there wasn't any additional fees with costco? I thought online it says you must return the phone..

I saw it at radio Shack for $99 after I paid $199

I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

great. Im about call them and get that $100 back. Will update for details later.
Edit: ok, so i called in and talked to the sale reps. They put me on hold for a few minutes and said since this is a promotion from Radioshack for the $99, they wont honor the deal and what they can do is give me a $25 credit on my account. So i used the comeback line and said I can just go refund the phone and get it cheaper at AT&T. Then he said i will be subject to the restocking fees from the store and disruption of service for a few days. So i accept the $25 credit and will call again to talk to a different reps to see what they can do. Will update again.

Where are you seeing this at 99$? Just looked at Radio Shack s website and its 199
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

I also see it as 199...

yeah... and 7 posts... whatever

apatcas said:
yeah... and 7 posts... whatever
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yes but i was able to get $25 credit back to my account which is always nice for just calling and ask for it lol.. The CSR couldn't verify it either on the website and they said it must be a store promotion, meaning you have to go to the actual store to see the deal.

Glad you liked my post enough to steal it, please learn to write your own posts or give credit to the original writer no matter how simple it may be
Second, if you want at&t to credit your account like they did mine you have to be speaking with a cs rep manager to begin with
And for gods sake be firm and truthful when you tell them you are going to just return the phone to at&t and go buy it elsewhere.
sarasimanx2 said:
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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Sent from my SAMSUNG-SGH-I747 using xda premium

I took a slightly different approach...
I called up AT&T, explained that I just purchased the phone last week from a corp store for 199 and wanted to be credited back 100 to match what "various retailers" (not specifying which one) offer. The lady I was speaking with balked at first. I explained that if she refused, that was okay, but then I'd have to keep calling back until I got a customer service rep that would actually take care of this.
She asked me to hold on, came back and gave me the credit. I also got the $36 "upgrade" fee credited for my troubles. (I almost felt bad at this point because I never paid or was charged an upgrade fee - it's automatically waived due to my FAN account.)
Sometimes, blunt honesty works best.

So really it's not that radioshack had it for $99, which they don't, it's just that you committed a class A misdemeanor of defrauding a merchant.
*golf clap*
Next, you could always steal one of the fake display phones and try to return it for a full credit.

vesperwillow said:
So really it's not that radioshack had it for $99, which they don't, it's just that you committed a class A misdemeanor of defrauding a merchant.
*golf clap*
Next, you could always steal one of the fake display phones and try to return it for a full credit.
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Radio Shack no longer has it on sale
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Was it a very short, one or 3 day sale or something? or not for at&t? or only for certain areas? because the ones in my area never had the at&t model on sale for $99. they did a $149 sale for a couple of days but that was it.

It was on sale here at Fort Hood for two whole weeks
vesperwillow said:
Was it a very short, one or 3 day sale or something? or not for at&t? or only for certain areas? because the ones in my area never had the at&t model on sale for $99. they did a $149 sale for a couple of days but that was it.
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Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

They do price match!
sarasimanx2 said:
I saw it at radio Shack for $99 after I paid $199 at at&t, called them up and told them about it. They informed me that they don't offer price matching.
I informed them I would just return the phone and go buy it from the shack.
They promptly credited my account $100.
So apparently anyone can get it for $99 if they are willing to work with a customer service representative.
Hope this helps people get credited
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
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When I ordered mine they matched the $99 Walmart price. I was told it would be $300 + Tax and I was in no way going to pay that much!
I also received free over night shipping!

Yeah they do price match and free overnight has usually been the standard for most upgrades or online sales. I was just curious to know where, be it radio shack or now walmart, they have the at&t s3 going for $99 at the present moment (not so much the past), which is why it caught my eye.
Is Walmart running that deal right now for at&t? I know they did it for Tmobile in the past.

garyd9 said:
I took a slightly different approach...
I called up AT&T, explained that I just purchased the phone last week from a corp store for 199 and wanted to be credited back 100 to match what "various retailers" (not specifying which one) offer. The lady I was speaking with balked at first. I explained that if she refused, that was okay, but then I'd have to keep calling back until I got a customer service rep that would actually take care of this.
She asked me to hold on, came back and gave me the credit. I also got the $36 "upgrade" fee credited for my troubles. (I almost felt bad at this point because I never paid or was charged an upgrade fee - it's automatically waived due to my FAN account.)
Sometimes, blunt honesty works best.
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Wow I didn't know FAN account doesn't have to pay the $36 upgrade/activation fees. Those bastards! I'll call them tomorrow to get $72 back from 2 phones.

xxlikquidxx said:
Wow I didn't know FAN account doesn't have to pay the $36 upgrade/activation fees. Those bastards! I'll call them tomorrow to get $72 back from 2 phones.
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It depends on your particular FAN account. Some waive it, some don't. If all else fails, Just Play Dumb.

garyd9 said:
It depends on your particular FAN account. Some waive it, some don't. If all else fails, Just Play Dumb.
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just called them and got $74 back... You're right, my FAN account doesn offer no-fee upgrade fees but since my account has been in good standing for 10 years, they waived it with no hesitation.

xxlikquidxx said:
just called them and got $74 back... You're right, my FAN account doesn offer no-fee upgrade fees but since my account has been in good standing for 10 years, they waived it with no hesitation.
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No problem. Please forward my commission to... (just kidding, of course)

[Q] It it advisable?

Since Tmobile has discontinued selling devices at subsidized prices anymore, let's say, if one were to buy Note 3 from Wirefly or Staples for $299 with a new line on a classic plan (they are still allowing that), and cancel the service after 14 days and pay the ETF of $200 plus the activation $35 (which can be waived) and first month's service fees $80 (minimum), then the total comes to $579 or $614. Has anyone tried this? Will Tmobile blacklist imei once you cancel the contract?
Suhas

No reason to blacklist if u paid the money

Hmmmmm you sir might be on to something here

suhas2000 said:
Since Tmobile has discontinued selling devices at subsidized prices anymore, let's say, if one were to buy Note 3 from Wirefly or Staples for $299 with a new line on a classic plan (they are still allowing that), and cancel the service after 14 days and pay the ETF of $200 plus the activation $35 (which can be waived) and first month's service fees $80 (minimum), then the total comes to $579 or $614. Has anyone tried this? Will Tmobile blacklist imei once you cancel the contract?
Suhas
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Lol. You sure etc is $200 and not $350 or more?
sent from my sm-900t.

@rbiter said:
Lol. You sure etc is $200 and not $350 or more?
sent from my sm-900t.
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I just checked myself, you got me wondering. Looks like it is $200 Check this out:
https://t-mobile.jive-mobile.com/#jive-document?content=/api/core/v2/documents/2938
Sent from my SM-N900T using XDA Premium 4 mobile app

So, who's going to be the dare devil?

I think y'all are gonna be disappointed whoever tries. Carriers got themselves covered on this. Best thing is tmobile's monthly plan.
sent from my sm-900t.

I would do this myself but I'm out of the country on vacation. But someone should just call tmo and just ask that. But if you early term and pay etf they can't blacklist your phone. But there is still the thought if you do early terminate you may have to pay out the phone possibly. Idk.

A few years back when I worked for one of the major carriers, if you did not return the phone when you canceled within the grace period then you would have to pay the full price of the phone and if you didn't then they would send the bill to collections. This phone is awesome but not worth the harassment of debt collectors and getting your credit score screwed.

I know on amazon you had to keep the service for 6 months. If you didn't you had to return the phone or pay the full price.
Sent from my SM-N900T using xda app-developers app

I read up on all TM stipulations about 2 weeks before the note 3 came out. I'm not sure about buying the phone on amazon but if you buy it though TM, you are basically refinancing the phone. You're paying a little more each month (I think for me it's like 15 it varies depending on how much you put down), plus you get the jump program included in your insurence. Also if you cancel, you will have to pay off the remaining balance on the phone's "loan".

OP this is exactly how I got both my note 2. Tmo had just stopped the classic plan. Walmart still offered it though. I signed up then the very next day switched to a value plan, paid the 200 fee ( on one of them because I sweet talked the Rep and got the other waived) and was set. I got me and the wife note 2s for 600 bucks total (this is when they were still the hot phone)
Sent from my SGH-T889 using xda app-developers app

Thanks for that info!

Too late, both, Wirefly and Staples, have now taken down the classic plans and are showing the full price for Note 3 Oh well, you snooze, you definitely lose! I will wait for some time b4 the price comes down a little...