Develop Bugs

T-Mo TP2 Limited to only 2 people in a conference room

The T-Mobile USA version of the Touch Pro 2 is limited to only adding 2 people to a conference room for a conference call. The unlocked version seems to support many more than that. I'm pretty sure this is not a limitation of the T-Mobile network since in 2002 I was able to conference 6 people using the GSM/GPRS Expansion Pack on an iPAQ H3600.
Has anyone else seen this? Is there a registry hack to allow more than 2 people in a conference room on the T-Mobile Touch Pro 2?

Alright, I think I found it.
In: HKEY_LOCAL_MACHINE\Software\HTC\PHONE
there's "MaxConferenceSize"
By default it's set to 2, but I just changed it to 6. I can't really test it right now, but after soft resetting, I can select plenty more than 2 people for a conference call.

You hacker! I'm jealous, I want the touchpro2. Thanks for the info, it might come in handy when I eventually get it.

To me, it doesn't matter either way. I was disappointed with the conference room feature. Of course, I was expecting for it to automatically call ALL participants and connect them at the same time, but still, any improvement on having to say, "hold on, I need to look up this contact, call them, and then join them on" is good.

great job adamz!
totally works and tested. i set it to 6... fyi, 6 means 5 additional people (you are the 6th)
i kinda wanna set it to 10! heh.

elazullizard said:
To me, it doesn't matter either way. I was disappointed with the conference room feature. Of course, I was expecting for it to automatically call ALL participants and connect them at the same time, but still, any improvement on having to say, "hold on, I need to look up this contact, call them, and then join them on" is good.
Click to expand...
Click to collapse
Unfortunately GSM and UMTS weren't designed to work like that. No phone can do that.

i am a noob "is there a how to" so i can change it also

I can add conference members but it wont dial out to them. Has someone actually been able to SPEAK to more than 2 people at a time?

tmobile doesnt allow more people. att recently increased their conference calling size to match the touch pro 2's conference feature. its funny cause the iphone still cant do it.

The Jack of Clubs said:
tmobile doesnt allow more people. att recently increased their conference calling size to match the touch pro 2's conference feature. its funny cause the iphone still cant do it.
Click to expand...
Click to collapse
What is the TP2's conference feature limits? What did ATT raise it to?

i know i used to be able to talk to 6 people at once on T-Mobile about ... 6 years ago... when did they change it ? All this time i thought it was my phone that didn't allow more and was finally happy there is a solution . Guess not

tmobile im pretty sure is only you and 2 other people. att used to be that (its what the iphone supports) and they recently changed it (i think just before the tilt2 launch) to you and 5 other people. which is the max for the touch pro 2.

Conference call feature locked to 2 people on tmobile's network!!!
adamz said:
Alright, I think I found it.
In: HKEY_LOCAL_MACHINE\Software\HTC\PHONE
there's "MaxConferenceSize"
By default it's set to 2, but I just changed it to 6. I can't really test it right now, but after soft resetting, I can select plenty more than 2 people for a conference call.
Click to expand...
Click to collapse
just to give an update on this topic.......... i tried to conduct a conference call on tmobile and i did perform this edit to my phone and did a soft reset. but i was unable to peform more than adding two people. i tried to add a third and phone just blanked out and went back to waiting for me to add another person into the conference. so i called tmobile and asked them if i might have done something wrong in my editing (so i didnt spend the rest of my night picking my registry apart) or if tmobile is **** blocking me.
Well turns out that tmobile wont let us add more than two people into a conference call with our wonderful, illustrious, conference call, flagship phone then the lady went on to say that i can unlock my phone and use it on another carrier some time in the future if i ever change carriers.... HELLO?!!! you working for the other team or WHAT?!?!?! SHE MUST HAVE BEEN HIRED FROM AT&T

Great. So T-Mobile first makes the beautiful stock TP2 fugly, leaves off the 3.5mm headphone jack, then locks down conference calling--one of the phone's best features. Thanks a lot guys.
I guess I shouldn't be too upset with my grandfathered t-zones plan but still...

a2002cmacg said:
Great. So T-Mobile first makes the beautiful stock TP2 fugly, leaves off the 3.5mm headphone jack, then locks down conference calling--one of the phone's best features. Thanks a lot guys.
I guess I shouldn't be too upset with my grandfathered t-zones plan but still...
Click to expand...
Click to collapse
hey, I like the T-Mobile TP2 design.
Registry hack doesn't defeat network limit. Oh well.

The two person add (3 people total) for conference calling as a T-Mobile network limit shouldn't be a surprise.
Look at the description of conference calling feature for any T-Mo phone that has it and it specifically says "add 2 people" (or similar). I don't know how long it's been like this...but at least a couple of years, maybe more.
So, yeah, it's the network -- and nothing done to tweak the phone will change that.

[SPRINT] GNEX Defective Radio Epidemic POLL

There is a not insignificant amount of people complaining about phones which upon activation (can make and receive calls) cannot receive 3g or 4g Data.
Pertinent Threads:
http://community.sprint.com/baw/message/414670#414670#414670
http://community.sprint.com/baw/message/415272#415272
about 7 pages of posts from just 2 threads on the front page.
haven't even looked in the general samsung or customer service forums for individual complaints yet.
Observed BEHAVIOUR:
* The phone is unable to maintain a consistent connection to 3G.
* At times it'll connect to 3g. for a few minutes at most then lose the connection and ip address.
* The signal icon doesnt say 3g. just shows bars. either says 1x/RTT in status or Evdo Rev A.
The SHADYNESS:
From the threads above. We discover
Sprint WAS until yesterday (4/24) replacing these defective handsets with new ones over the phone.
On that morning there was a memo instructing support members to tell customers that a "open network ticket" has been opened and that it has nothing to do with the handset.(This is what happened to me tonight.)
DESPITE
1. that I can ESN Swap back to my epic 4g and see everything is working quite well.
2. demo Galaxy Nexus at the stores have their data working perfectly well.
empirically speaking, 1. eliminates the possibility of it being a activation/provision issue,
2. eliminates the possibility that its LTE/3g activation related or a widespread network issue.
Sample Experiences from people in the sprint forums.
moonsea63 said:
Also had hours of frustration with Sprint trying to troubleshoot no 3G connectivity on the Galaxy Nexus. On Saturday, they knew nothing about it. Finally Sunday, someone finally acknowledged a widespread "manufacturing defect," for which they are now authorizing return and replacement. Another person on my account received his Galaxy Nexus and his is OK, so it was a 50/50 shot! Mine was shipped today and they sent me a return label to send back the defective phone.
Click to expand...
Click to collapse
Also had hours of frustration with Sprint trying to troubleshoot no 3G connectivity on the Galaxy Nexus. On Saturday, they knew nothing about it. Finally Sunday, someone finally acknowledged a widespread "manufacturing defect," for which they are now authorizing return and replacement. Another person on my account received his Galaxy Nexus and his is OK, so it was a 50/50 shot! Mine was shipped today and they sent me a return label to send back the defective phone.
Click to expand...
Click to collapse
I've so far counted 31 instances of people having a faulty phone in my limited research on this topic. If we take into account the small microcosm forum users are of regular users. We can extrapolate that there is a widespread defect. adding the factor that sprint has come up with a "story" for their customer support reps to use to tell customers it will be 48 - 72 hours before getting a answer. We might surmise this is because they don't wish to use up current limited stock on exchanges of faulty phones.
I'm curious how much this has affected any of you.
Baseband/Kernel/Software versions of those who have issues:
Model: Galaxy Nexus
Kernel: 3.0.8-000006-g7f9fec6 [email protected] 29 #1 SMP PREEMPT TUE MAR 27 14:48:25 KST 2012
Baseband: L700.05 V.FC12 / L700.FC12
Build Number IMM76D.L70012
FB mode details:
Product name - tuna
Variant - toro 32gb
HW version - 14
Bootloader PrimeLC02
Baseband Version L700,FC12
CDMA l700,FC12
SIGNING: PRODUCTION
What I've personally tried aka Hours of my life I'll never get back.
* Dialer Code Hard resets, 1 hour troubleshooting with dialer codes with sprint tech
* Factory Resets
* ESN Swapping to verify that my Epic 4g is rather golden. my Gnex is not.
* Connecting to wifi to download newest profile updates and PRLs.
* Switching between CDMA and LTE/CDMA modes.
* Checking CDMA diagnostics with the qualcomm tools and stuff for some kind of obvious error
because after 6 hours of troubleshooting I've gone ADD OCD.
* Parking next to the fence of the nearest confirmed LTE/CDMA sprint cellphone tower.
Basking in the warmth of Cancer granting 3g/4g deliciousness. Cycling airplane mode.
Updating Profile/PRL/LTE on and off/activation as I whispered sweet words of encouragement into the headset.
* Praying.
* Sacrificing a goat to Sprint CEO Dan Hesse
* Breaking down, crying, calling customer support again.
* They tell me it's not my phone's fault. There's a network issue. He'll open a ticket and fix it by tomorrow!
* More crying.
* Decided to be a big boy. and go Look for evidence of this network issue.
instead I find widespread posts about people getting them replaced with
working phones.
THIS IS XDA. NOOB. OBVIOUSLY YOU MUST HAVE ROOT/RAPEFLASHED/ILLEGALLY
MODDED/QXDM'd up the phone til you broke it. Don't be a lying liar.
Surrender control and experiment data!
Wasn't working locked, stock and barrel. Sam I am.
Wasn't working unlocked. Wasn't working locked again.
Wasn't working unrooted, rooted or unrooted again.
Wasn't working after epst dialer code hard resets.
Wasn't working after profile updates, prl updates.
or after CWM factory settings/cache/dalvik wipe 3x wipe.
or after factory reset.
Wasn't working when i swapped to EPIC 4G and back to Gnex and reinitiated
Hands free activation with a epst hard reset.
Wasn't working before I even had the chance to properly flashrape the phone.
Wasn't working before, during or after my green eggs and ham either
Sam I am.
HEY OP DUDE. Sprint won't replace my phone! Store says stock it has is for sale not for repairs/exchange! HULK ANGRY
Banner down dude.
I got a fool proof plan for you. Bro.
edit: Got it replaced at a store. SUCCESS!
I didn't even have to go any further than Recourse 1.
Framework for getting a exchange/repair.
Note that while doing all/any of the below. You must remain polite, calm and civil at all times.
Everyone you are talking to with the exception of store managers tend to just be "Cogs" in the machine.
They are not the source of the problem. They are people. You catch more flies with honey than vinegar.
by being civil, understanding and reasonable. You negate their ability to excuse and ignore
any fallout from their behaviour by saying you were a entitled irrational angry psycho customer.
1. Find a Corporate Sprint Service/Repair Store nearby. Call ahead first. Ask if they have galaxy nexus in stock. Tell them thanks. Hangup.
Bring a notepad and pen with you to the store. Explain the situation and how it's a known problem. (you have a open network ticket but that you find it strange that their gnex in store works.) ask them how it can be a network issue. "Clearly it has to be the phone right?" ask them if they can exchange the phone. if they say no. ask why. If they say they have none in stock. state that you called before hand and they did. If he says they are for sale only. Take your pen and note the lie and reason. Look up, Smile, ask for their name, sprint id. and their manager, his name and his id and the store number. Should they ask why. Simply say so you can have it for reference and documentation to when you speak to executive services to help get your problem resolved.
Remain in the store.
2.Call customer support refer to your open network ticket, ask them how it can be a network ticket if the stores galaxy nexus works perfectly. Ask if they could ship you a replacement or ask the store to exchange yours.
Should that fail. Run the same routine you did above. get first guy's id. if he makes his manager close the call. get his name and id if necessary.
3. Google these keywords: sprint consumerist executive customer service
Find the number
Call it while you are still in the store in front of the employees or manager. (Be cool.)
Politely explain what's gone on. and the steps you've taken to resolve. (and how you've exhausted everything reasonably )
and if they lied about it being a known issue or whatever. indicate their failings in a factual manner. give the lady their store ID, the employee and managers names as well as your customer service rep's and his manager's id. (if they lied about it being a known issue and about the change in policy)
and that you've tried to be reasonable about escalating the issue yet
These employees have been deceptive and unhelpful despite every reasonable step you've taken.
More interested in having stock to sell and maintaining numbers than customer care. blah blah blah
If the store employees don't try to stop you before you call or during the call.
it's pretty much guaranteed exec services will take care of you, Punish the store if they were unhelpful and lied.
and get a working phone for you faster.
FOOLPROOF!
or so I hope. but as mike tyson said. "Everybody's got a plan til they get KTFO."

Could you post some more info about your phone to see if there's a pattern somewhere? eg. baseband version, locked or unlocked, have you flashed anything, etc

updated OP with pertinent info.

variance said:
* Dialer Code Hard resets, 1 hour troubleshooting with dialer codes with sprint tech
Click to expand...
Click to collapse
I am having dropped call issues and I thought maybe I would try something other than a factory data reset. Does a dialer code reset do more than just wipe your phone's memory? Which dialer codes did you use on your phone to do a reset?

--

variance said:
The answer to your questions are here:
http://forum.xda-developers.com/showthread.php?t=737594
Note ignore the *# stuff and remember the number reference for what you want to access.
in our phone the format is *#*#(code here)#*#*
with activation on the second #*
The codes are ways to get at the CDMA diagnostic stuff. Debug menus
view signal stats, etc.
You will need your MSL code to see or edit some of them.
You can get that by first rooting.
go to your Android Market and download Terminal Emulator.
And Type in "su" (for super user access)
And then type "getprop ril.MSL" (then enter to get you Device's MSL code)
a EPST reset deletes the activation information, data profile, as well as wipes all data making it do the hands free activation/provisioning thing upon reboot.
Click to expand...
Click to collapse
Thanks very much for the help! I believe I found the code that I'm looking to use. However, I'm having a hard time getting the code to go through.
"*#767*3855# - Factory Format - WARNING!!!
Will go to Hands Free Activation
Nice if you'd like to reactivate your phone, it will do so automatically".
All the numbers that I put in the dialer simply disappear after adding the second #* . Any suggestions? Thanks.

ijrod21i said:
Thanks very much for the help! I believe I found the code that I'm looking to use. However, I'm having a hard time getting the code to go through.
"*#767*3855# - Factory Format - WARNING!!!
Will go to Hands Free Activation
Nice if you'd like to reactivate your phone, it will do so automatically".
All the numbers that I put in the dialer simply disappear after adding the second #* . Any suggestions? Thanks.
Click to expand...
Click to collapse
Confirmed Working Correct Sprint Codes from the Nexus S 4g.
http://forum.xda-developers.com/showthread.php?t=1097554
CORRECTed

variance said:
This link may be more relevant. It's samsung dialer codes.. and I think this one is the actual list i used at first.
http://forums.androidcentral.com/sprint-epic-4g/34715-samsung-epic-dialer-codes.html
edit: crap.. hold on.. im checking my browser history... to find the exact one that worked perfectly on all codes.
Click to expand...
Click to collapse
Nice, found it in a Nexus S 4G thread. Just need to get my MSL now. (time to reroot). Your help is much appreciated!
"Originally Posted by pilussa85 View Post
Anybody Knows the code to Factory format??? i want to get hands Free Activation...."
*#*#72786#*#* "

updated my original post above.

There is so much going on in your post OP. It's effing hilarious.
Not your issue though. That's corporate shenanigans.
Sent from my Galaxy Nexus using XDA

Sorry to clog up the thread.. but now that I'm rooted, I can't get the MSL. None of the apps in the market are working and Terminal Emulator isn't doing anything when I enter the commands. The app "Get My MSL" gives me the error "could not get property ril.MSL" any help? Perhaps it's because I'm running a stock-rooted rom? I'll try a custom one..

so you typed
su
getprop ril.MSL
did not work?
cap sensitive. MSL need to be capped
if that does not work for some strange reason.
do the social engineering way. call sprint. go to activation line
say you need to manually activate your phone and need the msl code.

variance said:
so you typed
su
getprop ril.MSL
did not work?
cap sensitive. MSL need to be capped
if that does not work for some strange reason.
do the social engineering way. call sprint. go to activation line
say you need to manually activate your phone and need the msl code.
Click to expand...
Click to collapse
Looks like galaxy nexus has a problem finding the msl
http://forum.xda-developers.com/showthread.php?t=1407514
that person was lucky enough to be on verizon. guess i'll have to call sprint.

ijrod21i said:
Sorry to clog up the thread.. but now that I'm rooted, I can't get the MSL. None of the apps in the market are working and Terminal Emulator isn't doing anything when I enter the commands. The app "Get My MSL" gives me the error "could not get property ril.MSL" any help? Perhaps it's because I'm running a stock-rooted rom? I'll try a custom one..
Click to expand...
Click to collapse
Happen to be using Swype? Swype will capitalize the I in ril for some reason ....
Sent from my SPH-D710 using Tapatalk 2

I had to get mine replaced and had tried all that I could. Stopped myself from crying and actually had a good cs rep that worked with me for 2 days. Finding stock was the hardest step. And had the same sales attitude you got. Cs rep helped here.
So now I have data....and a purple screen. Uggg. Can I cry now?
Sent from my Galaxy Nexus using XDA

I got mine yesterday - ordered from telesales on Monday.. 3g worked fine the whole way in to work (about 30 mins)... streaming slacker, heading into NYC

scoobdude said:
I had to get mine replaced and had tried all that I could. Stopped myself from crying and actually had a good cs rep that worked with me for 2 days. Finding stock was the hardest step. And had the same sales attitude you got. Cs rep helped here.
So now I have data....and a purple screen. Uggg. Can I cry now?
Sent from my Galaxy Nexus using XDA
Click to expand...
Click to collapse
Tried to get mine replaced cause the purple screen. Got turned down three ****ing times! ****ing prats! So I'm sticking with mine and got the insurance this time. Win win situtation I think

marcusva79 said:
Tried to get mine replaced cause the purple screen. Got turned down three ****ing times! ****ing prats! So I'm sticking with mine and got the insurance this time. Win win situtation I think
Click to expand...
Click to collapse
Count me in the dead 3g batch. Phone works great otherwize. I growing fond of my wifi Gnex tablet :'(. Fwiw, all you guys looking for a MSL, there's a universal for us try 311324

I get the data mess ups when I update profile and prl. But then it comes back on. On cm9 I kept getting the 1x thing.

Received a replacement due to no 3g data, replacement exhibits the same problems as the original.
It was determined that two devices doing the same thing for one person was a network issue. A ticket was opened and then promptly closed by the network team siting a known product issue.
No time frame on fix and sprint not willing to send out another device.
Fun times!

[Q] Boost stop activating sprint phones?

I didnt know where to post this so mods please move it if its in the wrong spot.
About 3 days ago i activated 2 htc touch pros, the original ones. they programmed ota just fine and everything works on them..
Now yesterday and today, boost claims that their system updated and now for the life of me i cant get one activated.
Does anybody know if boost has permanently stopped activating these old htc phones? or whats going on because before i could call a rep, any rep and they would do it no problem. Use your imagination why i would use these old phones.....by the way the s3 works great on boost network talk text mms 3g svdo....anyways can anybody shed some light on this
thanks

About six months ago, I was able to get my Sprint HTC Touch Diamond on the Boost Mobile pay as you go plan. This was great because I used the 50 cents per day internet as a wifi hotspot. It was even better when I disabled the internet add on and continued to get free data on the device.
About two weeks ago I bricked the phone trying to upgrade the ROM. No big deal, I’ll buy another one off EBay. The one off EBay came with an upgraded ROM, sweet! I called boost and had them switch the phones. They took the MEID just fine and when I powered the phone on, it didn’t active. I then realized the ROM had a different MEID. This one was not compatible with Boost. The rep told me the MEID needed to start with 2701131. I ordered another four phones as part of a cheap package deal. All had MEIDs with 2701131 and none of them would work. I started thinking maybe something had changed during this brief time period. I tried migrating back to IDN, still didn’t work. Now I’m stuck with the IDN phone on my account.
The reps just keep saying the phones are not compatible with Boost. I must have tried ten times at least. I used to always have success right away. It might be because I never fully activated one of my previous phones but I doubt that. I’ll probably try again with a fresh account. Anyone else experiencing this?
I’ve been beside myself realizing I probably could have enabled internet calling and had free internet and phone service. Is there any way to still get the HTC touch Diamond on a Boost Mobile account? Maybe an MEID edit? I really like the Touch Diamond because of WM6, XAndroid, TodayXLive and its hotspot capabilities. Any help is much appreciated!! Thanks!!!

[Q] Cannot Receive Incomming Calls/Text Intermittently!

Hello All,
I'm wondering if others have the same major issue as I do. I'm on Wind Mobile using a Samsung Galaxy S3. This issue happens intermittently anywhere between 1 to 2 days, my phone will stop being able to receive calls. It's very frustrating and Samsung is really no help. After two attempts on trying to "repair" my phone, they have failed each time. When you send your phone in, they send it into an "authorize" repair center located in St. Laurent, Quebec. The only thing they did was they ran a "RF Test" and it showed that everything passed at the time of testing, they said (How am I suppose to show them the issue if this is intermittent?!). So they re-flash my phone with the same ROM - again and again.. I told them, "This is my second time sending it in, and you guys are redo'ing the same steps as the first repair. You don't need to be a rocket scientist to know this, but wouldn't you think when you send me back the phone - the issue is still going to be there?!" ... And sure enough, when I got the phone back, I was still unable to receive calls. The only ways you are able to temporary resolve the issue is by doing one of the following:
1. Restart the phone.
2. Enable flight mode and disable so that it reconnects.
3. Make an outgoing call and a flood of missed text messages will come in (strange!)
I should not have to restart my phone every night to ensure I can receive incoming calls for the next day! This is not what a phone is suppose to be...
So I took matters into my own hands - I flashed it with a older release stock rom and I tested it. I thought I managed to fix the issue, however on the 11th day, the issue came back. I was still not able to receive calls/text. When I flashed with the earlier release, it also flashed the baseband. Either way, I should not be prevented from using the up to date software! This is a Samsung issue but if you ever tried dealing with them over the phone, it's painful. It's becoming a wide spread issue as many forums on the Internet are emerging with people that has identical issues as me.
They said they would send me a REFURB replacement - (believe me, I tried fighting for a brand new phone, since I paid for a brand new phone and this issue came straight out of the box - it's not even my fault to begin with!) it's been over a month and I still didn't see any phone replacement nor did I receive any mails from Samsung. So I called Samsung today after a month and 2 weeks. They said my replacement have been cancelled. First they said it's approved and requested me to send in my receipt for the phone. I had done the the very moment I hung up the phone from when they told me my replacement was approved (that was over a month ago). They want me to send it in again to Samsung Electronics this time, located in Mississauga, so they can do their "test". So I called Samsung Electronics in Mississauga to find out more information as to how they deal with their process.
The person by the name of Jose mentioned that since it's an intermittent issue, when we run our test and it passes - we simply return the phone to the customer and inform the 1-800-Samsung that the customer is not eligible for a replacement.
So as you can see, me, as a paying customer is stuck with a defective phone straight from the manufacture, Samsung. It's really a gamble as to which phone you pick because they are all brand new at the store. You just hope you don't receive a defective one or you're pretty much screwed because Samsung will not help you.
By any chance, does anyone know a fix for this issue?
Thanks in advanced.

[Q] 4G LTE Issue (Described inside)

Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you

Well, have to ask, is the phone up to date, with software and including your modem and prl?

teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
Click to expand...
Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?

I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.

prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!

prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".

Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.

prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
Click to expand...
Click to collapse
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.

possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
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I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.

CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
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Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
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edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
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Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11

edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
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And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
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edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
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Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).

possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
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Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.

possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
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Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
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invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
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This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.