Develop Bugs

[Q] Inc - Can't use Page Plus...

Good morning,
I have a Droid Incredible, along with quite a few other Android phones. I previously used this phone on Page Plus. About a year ago I moved it's phone number to an Eris to give it to my Dad and it's been in a drawer ever since. I decided last week to reactivate on Page Plus and can't get it reactivated. It only sends and receives TXT, impossible to place a phone call.
To determine if this was a phone issue, I tried to activate two other phones (Moto and LG feature phones) and they do the exact thing. I think it is a problem in this market. I even tried to activate a Seattle number. Every time I attempt to make a call, it rings in short rings then goes "beep, beep, beep" and hangs up. I have spent countless hours talking to Page Plus and they just end the conversation that "this is an unsupported phone". So Page Plus appears to not work for me.
Sooooo....... I am also on i-Wireless Home (a Sprint MVNO) with a Hero. Good phone, slow but it gets the job done. I would like to replace it with the Inc. Possible? I did some searches and found some old threads (like 6) people asking about running on Sprint. They are over a year old. Has anyone got any thoughts on what is going on with Page Plus, or suggestions of another Verizon MVNO I can use to get the Incredible operational? Right now, it's just a feature rich PDA. Would like to be able to at least make a phone call on it.
I bring this question here only because the PP community has no idea what's wrong.
Cheers,
thom

Being an ex-PPC rep I can tell you from experience that the reps hands truly are tied in these situations. I'd recommend ensuring the device's NAM is programmed correctly (MDN, MIN, AND SID). does dialing *22890 change any of those values to something incorrect? Are you hearing any authentication issues? Did the rep contact WTS (known now as ODTS)? Although PPC specifically may not support the device other MVNOs may meaning wholesale support may be able to look into it further. Try submitting a support ticket or speaking to a tier one rep
Sent from my ADR6300 using XDA App

I'm on PP+ with my D Inc and no problems at all. Go over to KittyWireless and shoot them an email and ask if they'd heard of this before and try to enlist their help.
(note: I am in no way affiliated with Kitty, I've been lurking for a few months now and registered last night to thank Jermaine with his Stock+ rom so that's why it's my first post )

I am SOOOO happy to report that my Incredible is finally on Page Plus. I have been working with Kitty, but they couldn't fix my problem.
Final solution was to call PPC for the 8th time and have them ESN swap to a device they had in house, activate, place the first call, then ESN swap back to me. I am now up and running, and couldn't be happier
Then again, I got upgraded with my company phone today to an AT&T Moto Atrix, so now I'm off to root that sucker
-Thom

tjdmobile said:
I am SOOOO happy to report that my Incredible is finally on Page Plus. I have been working with Kitty, but they couldn't fix my problem.
Final solution was to call PPC for the 8th time and have them ESN swap to a device they had in house, activate, place the first call, then ESN swap back to me. I am now up and running, and couldn't be happier
Then again, I got upgraded with my company phone today to an AT&T Moto Atrix, so now I'm off to root that sucker
-Thom
Click to expand...
Click to collapse
Glad you got it worked out and too bad Kitty couldn't figure it out.....I love them.

They MUST think I'm stupid...

Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?

Swap your device?
Sent from my SAMSUNG-SGH-I747 using xda premium

Call att. Go through their spiel. Then get mad cause they can't help you. Threaten to cancel your service. They well either cave immediately or transfer you to the dept that will give you what you want, which is a replacement phone. Btw, its called the customer retention department (for a reason).

composi said:
Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
Click to expand...
Click to collapse
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.

Andrew149 said:
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
Click to expand...
Click to collapse
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions

composi said:
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
Click to expand...
Click to collapse
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium

Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
it could just be a corrupted radio on his phone, i wonder if he just needs to change radios or odin the phone back to 100% stock

I knew it was normal because my other phone (GNex) does that as well...but LTE never comes back on my SGS3. I went back to stock a long time ago because although I hate the TouchWiz interface, i use the 'motions' ALOT (especially the direct call from messaging and the swipe to message/call), and even after going back to stock AND doing a factory reset it wouldn't work. Of course, I'm sure that as soon as I get into the store tomorrow its going to work like its supposed to, as always, but even though it doesn't seem like a huge deal because our phones boot up quickly, its still an inconvenience to have to reboot the phone after every phone call just to get my LTE back

Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
What he said... At&t doesn't offer voice over LTE or VoLTE yet. It will also wait until any open data sessions have stopped before bumping back up to LTE.
PS... Don't be a **** to customer service because they can't get 30,000 people smarter than you. We all know that would be impossible.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2

Happens to me too. I usually put it on airplane mode and then it comes back. Not a big deal since my Internet still works. Just not lte
sent from my GALAXY SIII

I like that you fell for the factory reset; it really pisses me off when they tell me to do that. If it work yesterday and the day before and suddenly it doesn't work then guess what is not going to fix it, that's right, a factory reset. I know there are a lot of legitimate reasons to factory reset but they throw that out like it's nothing, as if I didn't just spend 10 hours setting up the phone just the way I wanted it. If the software is so easily corrupted then just give me my money back and I will go down the road.
That said I believe this phone is a wonderful machine but if you have a factory producing hundreds of units every hour they are bound to eventually have a defect. But every person who purchased in atrix 2 should have been given a refund and an apology.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

What was so bad about the Atrix2?

This sounds like Samsung fault, hardly at&t.

It had issues addressing the SD card . It would often lose applications that you had installed, you also would not be able to access your music, pics, or videos on the SD card at random times. Everybody and their brother had a different solution for it. The biggest consensus is that it was class 6 and above causing the problem. But if that is true then motorola should have done their own beta testing and reported that. All in all the phone was a nightmare and there are forums filled to its failure. I purchase the atrix HD and it did the exact same thing.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"

modest_mandroid said:
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
Click to expand...
Click to collapse
15 minutes would be nice. It takes me weeks to get all my settings put back in all my apps; my email accounts set back up; used to have to remake my grocery list but the app I've been using for years finally got a sync capability; and I have to re-beat all the levels on angry birds (very important etc. etc...

(HOW TO) Flash The Sprint Galaxy S3 to Verizon Prepaid

Mod Edit
Process:
Simple watch video
Questions:
Ask away but honestly if you ask something that is clearly in this video or involves an iphone I'm not answering................ and I'm not above saying some smart ass stuff. Looooove you

Seems to be working OK. But I have slow data issues on Prl 53000. It does show that I am on Evdo Rev A. I did just get a roaming data notice too. Something about too much roaming data. I'm on the stock LJ7 rom and rooted. Also, when I dial 611, still goes to Sprint. What am I doing wrong here? New rom?
Sent from my Galaxy Nexus using xda app-developers app

Very nice video.

I have the same setup. With stock and rooted LJ7 ROM and Baseband. When I dial 611, I get Verizon. Phone and texting works fine, but I can't get 3G to work. I tried to replace the 53000 PRL with the 1X one and still the same. I'm getting "No network connection. No signal found for mobile networks".
overthatscreen said:
Seems to be working OK. But I have slow data issues on Prl 53000. It does show that I am on Evdo Rev A. I did just get a roaming data notice too. Something about too much roaming data. I'm on the stock LJ7 rom and rooted. Also, when I dial 611, still goes to Sprint. What am I doing wrong here? New rom?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse

Hmmm. Sometimes, what fixes it for me is to just reboot the phone.
Otherwise, sounds like something didn't flash over correctly. I always try and make sure that when flashing, I check the log and see that its successful / complete. If not, you'll end up with issues.
One issue I had was my phone number wasn't showing up when going to About Phone Status in Settings. It only showed the last four numbers. Reflashing worked fine for me.
And other thing. Did you follow the instructions about going the web on the gusto 2 first? I had to actually pick a website and try to open it.
Good luck!
Sent from my Galaxy Nexus using xda app-developers app

You need to call verizon tell them your phone is not receiving text, and no data. Have them to reauthenicate the account and maybe you will get data then...... The problem with flashing to Verizon Prepaid is one wrong move and account gets locked out.........
Viper

sc76873 said:
I have the same setup. With stock and rooted LJ7 ROM and Baseband. When I dial 611, I get Verizon. Phone and texting works fine, but I can't get 3G to work. I tried to replace the 53000 PRL with the 1X one and still the same. I'm getting "No network connection. No signal found for mobile networks".
Click to expand...
Click to collapse
You didn't write something correctly or missed a step. dial *228 on your phone. It may not let you dial the one or the two so just hang out and it will program your phone for you also then write the 53000 prl. I promise that if you follow the video exactly you will get 3g data unless you live somewhere that doesn't have 3g data.
I also want to touch on vipers comment about getting locked out of service. I'm constantly saying this but I'll say it again. I've been on verizon prepaid myself for over a year now. I'm currently on the 35 dollar plan. I haven't had any problems with them at all. I've also flashed several of my friends phones to VP and they haven't had any problems except for one guy every time he gets drunk the next day I have to rewrite his aaa and ha password (still can't figure that out) but no one has lost their account.
What do I think is happening to these accounts? Nothing I believe these individuals are people/businesses who get paid to flash phones and don't want the secrets out there and this is probably killing there business. People get concerned by problems and start to wonder about that. For instance a few years ago I was working for this small cell phone flashing company and flashing to boost started to kick off. Well we didn't have everything set up like this other company did so when someone came in we had this rumor going on that this guy who had his cell phone since they first came out, lost his number because boost found out and then he went to their shop and threw brick through their window.
Saying somthing like that to a customer we already had wasn't really targeted to him\her. But to any friends of theirs that questioned them about their service believe it or not but people like to talk. Especially about bricks being thrown through windows. I didn't stay long with that company but it's an example.

Asadullah said:
You didn't write something correctly or missed a step. dial *228 on your phone. It may not let you dial the one or the two so just hang out and it will program your phone for you also then write the 53000 prl. I promise that if you follow the video exactly you will get 3g data unless you live somewhere that doesn't have 3g data.
I also want to touch on vipers comment about getting locked out of service. I'm constantly saying this but I'll say it again. I've been on verizon prepaid myself for over a year now. I'm currently on the 35 dollar plan. I haven't had any problems with them at all. I've also flashed several of my friends phones to VP and they haven't had any problems except for one guy every time he gets drunk the next day I have to rewrite his aaa and ha password (still can't figure that out) but no one has lost their account.
What do I think is happening to these accounts? Nothing I believe these individuals are people/businesses who get paid to flash phones and don't want the secrets out there and this is probably killing there business. People get concerned by problems and start to wonder about that. For instance a few years ago I was working for this small cell phone flashing company and flashing to boost started to kick off. Well we didn't have everything set up like this other company did so when someone came in we had this rumor going on that this guy who had his cell phone since they first came out, lost his number because boost found out and then he went to their shop and threw brick through their window.
Saying somthing like that to a customer we already had wasn't really targeted to him\her. But to any friends of theirs that questioned them about their service believe it or not but people like to talk. Especially about bricks being thrown through windows. I didn't stay long with that company but it's an example.
Click to expand...
Click to collapse
Wow, was that really necessary? Sounds to me like you totally dished on me and my comment, then judged me as one of these bad cellphone business owners as you called them. I hope i took this the wrong way as it is definatley not true. I would suggest you look at some of my posts how I help others all the time if this is the case. I flash many phones, to all carriers including Verizon Prepaid, and I know for a fact that sometimes your account needs reauthenicated. No different from Page Plus resetting the esn......... No scare tactics here, I dont need to write passwords even to verizon prepaid, I can pull them ota with no problem......
Viper

Viper32 said:
Wow, was that really necessary? Sounds to me like you totally dished on me and my comment, then judged me as one of these bad cellphone business owners as you called them. I hope i took this the wrong way as it is definatley not true. I would suggest you look at some of my posts how I help others all the time if this is the case. I flash many phones, to all carriers including Verizon Prepaid, and I know for a fact that sometimes your account needs reauthenicated. No different from Page Plus resetting the esn......... No scare tactics here, I dont need to write passwords even to verizon prepaid, I can pull them ota with no problem......
Viper
Click to expand...
Click to collapse
I was I've through all of your posts (takes about ten minutes) and your xda repoire at first is to just ask a bunch of questions and then you started to sell yourself as a cell phone flasher. Then you found out how to pull aaa keys and refused to tell anyone and blamed it on cdma workshop not being free. You can still show the process and I'm calling you out on that and the fact your trying to scare people into not going to verizon prepaid. You may fool some people but you don't fool me.

Hmm.. I must have misunderstood the *228 thing in the video. But anyways. Now that I did *228 thing, I'm stuck with the roaming indicator. Does that matter? I plan on flashing another rom and hope it changes it. Also, how does doing *228 affect the phone? It was working fine earlier and I even clocked 3G speeds at 2.7mbps.
Thanks
Sent from my Galaxy Nexus using xda app-developers app

Asadullah said:
I was I've through all of your posts (takes about ten minutes) and your xda repoire at first is to just ask a bunch of questions and then you started to sell yourself as a cell phone flasher. Then you found out how to pull aaa keys and refused to tell anyone and blamed it on cdma workshop not being free. You can still show the process and I'm calling you out on that and the fact your trying to scare people into not going to verizon prepaid. You may fool some people but you don't fool me.
Click to expand...
Click to collapse
You can call me out all you want, I have done several phones while members watched and seen the keys pulled in. I have not tried in no way to scare people from verizon prepaid. I flash to them myself, but you are dead wrong if you do not think that a account will need to be reathenicated sometimes. I have nothing to prove to you but only offered a suggestion to the guy having issues (now my comment was seen that way by you, I have no idea) . Anyways good luck to you in your venture as I am way above arguing this with you. No one is fooling anyone here but you..... I don't need to sell myself, proof is in the pudding bro.......
Viper

I know your gonna read this because curiousity will bring you back to see my rebuttal. It's how life works. I'm not saying that you can't pull the aaa keys what I'm saying is that you refuse to share the knowledge of how to do it. You made a thread to talk about it but really I believe that you made that thread to make a profit. There is free software to record your screen and there is also hacked software for camtasia there is no excuse not to share especially on xda.
You probably won't respond because you don't want to share this info and pretending like you didn't see this post is probably better than trying to come up with an excuse because there isn't one.

I reflashed the phone again slowly making sure I follow each step of the video and also did the *228 on the phone. After I disable Wifi, I still get "No network connection. No Signal found for mobile networks."
At first I had the LG2 modem and it keep on prompting for a sim card, so I updated it to LJ7. Still no 3G and I keep on getting the roaming message.
I do noticed however when I got to Settings, About device, Status:
Network = Sprint (shouldn't this be Verizon?)
Mobile network type: 1xRTT:6 (CDMA)
User name = [email protected] (shouldn't this be something like my telephone # @vzw.com?)
Mobile network state = disconnected (???)
IMEI =Old one from Sprint (shouldn't this be my Verizon Gusto 2 IMEI?)
Thanks guys for all your help.

I flashed the MOAR rom and kept LG2 modem. Did you download and flash rhe correft PRL? I also went out for a drive to make ure 3G would appear. I would recommend you do the same and see if it helps.
Sent from my SPH-L710 using xda app-developers app

overthatscreen said:
I flashed the MOAR rom and kept LG2 modem. Did you download and flash the correct PRL? I also went out for a drive to make sure 3G would appear. I would recommend you do the same and see if it helps.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
OK, let me try to use the MOAR rom instead. The LG2 modem keeps on asking for a sim card. Sprint is CDMA, so hence no sim card.
I'm using the LJ7_STOCK_WITH_COUNT_RESET16 rom and the pageplus_sprint_phones_only_no_roaming_indicator_53000.prl

sc76873 said:
OK, let me try to use the MOAR rom instead. The LG2 modem keeps on asking for a sim card. Sprint is CDMA, so hence no sim card.
I'm using the LJ7_STOCK_WITH_COUNT_RESET16 rom and the pageplus_sprint_phones_only_no_roaming_indicator_53000.prl
Click to expand...
Click to collapse
Hmmm.. I never had a problem with the Sim request. From my understanding, you probably still have the Mobile Network set to LTE. That should be the only reason why it's looking for a Sim Card.
I also noticed a different PRL after activating on Verizon.
Good Luck!
Sent from my Galaxy Nexus using xda app-developers app

Your not writing the info correctly is all
sc76873 said:
I reflashed the phone again slowly making sure I follow each step of the video and also did the *228 on the phone. After I disable Wifi, I still get "No network connection. No Signal found for mobile networks."
At first I had the LG2 modem and it keep on prompting for a sim card, so I updated it to LJ7. Still no 3G and I keep on getting the roaming message.
I do noticed however when I got to Settings, About device, Status:
Network = Sprint (shouldn't this be Verizon?)
Mobile network type: 1xRTT:6 (CDMA)
User name = [email protected] (shouldn't this be something like my telephone # @vzw.com?)
Mobile network state = disconnected (???)
IMEI =Old one from Sprint (shouldn't this be my Verizon Gusto 2 IMEI?)
Thanks guys for all your help.
Click to expand...
Click to collapse

do you have a video on how to do a sprint note 2 or s4?

Ma$etas said:
do you have a video on how to do a sprint note 2 or s4?
Click to expand...
Click to collapse
No but if I get ahold of one I will

Asadullah said:
Prerequisites:
rooted samsung galaxy s3 running an lj7 rom and g2 modem. Also needs to have the spc, meid and esn zeroed out.
samsung gusto 2 activated and connected to the internet at least once.
dfs
prl 53000 or later modified for sprint here
Process:
Simple watch video
Questions:
Ask away but honestly if you ask something that is clearly in this video or involves an iphone I'm not answering................ and I'm not above saying some smart ass stuff. Looooove you
Click to expand...
Click to collapse
Are you sure need to be on LG2? Everytime I flash that modem I get that symbol on the left (sim i think) and no data connection. Shouldn't LJ7 modem work?

[Q] 4G LTE Issue (Described inside)

Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you

Well, have to ask, is the phone up to date, with software and including your modem and prl?

teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
Click to expand...
Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?

I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.

prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!

prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".

Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.

prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
Click to expand...
Click to collapse
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.

possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
Click to expand...
Click to collapse
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.

CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
Click to expand...
Click to collapse
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4

edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11

edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
Click to expand...
Click to collapse

And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4

edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
Click to expand...
Click to collapse
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).

possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
Click to expand...
Click to collapse
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.

possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
Click to expand...
Click to collapse
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app

invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
Click to expand...
Click to collapse
This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.

Not receiving LTE anymore

Hey guys,
I recently took my phone to the AT&T store because I felt like the service it was getting wasn't good at all; in areas where I expected full bars (my friends had 4 to 5 bars in the same spot), I would be stuck on "emergency calls only" mode. After talking to an AT&T rep at a local store, they said that the IMEI number they had on log was not the same one my phone had, so they went ahead and changed the IMEI to what my phone was. I was told it'd get better, but as soon as I left I realized I had no more data.
*I HAD LTE BEFOREHAND THIS SITUATION*
I came back and another AT&T rep said my data plan was canceled by accident, so she signed me up again. I realized now that I was only on 4G mode instead of LTE; the mobile network (when checking the settings of the phone) said HSDPA 15 instead of LTE 14.
I have no idea how to get the LTE back and I've tried a lot of things... I've tried *#2263* and switching the mobile network settings that way, and have unrestricted the RAT section as well to see if I can do anything. Nothing has worked so far.
I appreciate it !

You should not try to fix a phone that the AT&T store broke. If LTE does not work, take it back again.
Chances are that you are just going to go in circles here trying to find something that works. There are several fixes that work for some, but not others, but no one proven fix that has worked for everyone.

shortydoggg said:
You should not try to fix a phone that the AT&T store broke. If LTE does not work, take it back again.
Chances are that you are just going to go in circles here trying to find something that works. There are several fixes that work for some, but not others, but no one proven fix that has worked for everyone.
Click to expand...
Click to collapse
I have taken it back and they have told me to go to the warranty department which is far way from where I live. They basically said something internally wrong was with my phone and that they are not responsible for the damages caused...even though it was them that got rid of the LTE

Ok, then you can try the following links.
http://forum.xda-developers.com/showpost.php?p=46109337&postcount=10
http://forum.xda-developers.com/showpost.php?p=46665640&postcount=12
Just post later whether or not it worked so that others will know.

Will let everyone know if this works or not. Thanks!