Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
Swap your device?
Sent from my SAMSUNG-SGH-I747 using xda premium
Call att. Go through their spiel. Then get mad cause they can't help you. Threaten to cancel your service. They well either cave immediately or transfer you to the dept that will give you what you want, which is a replacement phone. Btw, its called the customer retention department (for a reason).
composi said:
Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
Click to expand...
Click to collapse
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
Andrew149 said:
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
Click to expand...
Click to collapse
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
composi said:
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
Click to expand...
Click to collapse
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
it could just be a corrupted radio on his phone, i wonder if he just needs to change radios or odin the phone back to 100% stock
I knew it was normal because my other phone (GNex) does that as well...but LTE never comes back on my SGS3. I went back to stock a long time ago because although I hate the TouchWiz interface, i use the 'motions' ALOT (especially the direct call from messaging and the swipe to message/call), and even after going back to stock AND doing a factory reset it wouldn't work. Of course, I'm sure that as soon as I get into the store tomorrow its going to work like its supposed to, as always, but even though it doesn't seem like a huge deal because our phones boot up quickly, its still an inconvenience to have to reboot the phone after every phone call just to get my LTE back
Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
What he said... At&t doesn't offer voice over LTE or VoLTE yet. It will also wait until any open data sessions have stopped before bumping back up to LTE.
PS... Don't be a **** to customer service because they can't get 30,000 people smarter than you. We all know that would be impossible.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Happens to me too. I usually put it on airplane mode and then it comes back. Not a big deal since my Internet still works. Just not lte
sent from my GALAXY SIII
I like that you fell for the factory reset; it really pisses me off when they tell me to do that. If it work yesterday and the day before and suddenly it doesn't work then guess what is not going to fix it, that's right, a factory reset. I know there are a lot of legitimate reasons to factory reset but they throw that out like it's nothing, as if I didn't just spend 10 hours setting up the phone just the way I wanted it. If the software is so easily corrupted then just give me my money back and I will go down the road.
That said I believe this phone is a wonderful machine but if you have a factory producing hundreds of units every hour they are bound to eventually have a defect. But every person who purchased in atrix 2 should have been given a refund and an apology.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
What was so bad about the Atrix2?
This sounds like Samsung fault, hardly at&t.
It had issues addressing the SD card . It would often lose applications that you had installed, you also would not be able to access your music, pics, or videos on the SD card at random times. Everybody and their brother had a different solution for it. The biggest consensus is that it was class 6 and above causing the problem. But if that is true then motorola should have done their own beta testing and reported that. All in all the phone was a nightmare and there are forums filled to its failure. I purchase the atrix HD and it did the exact same thing.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
modest_mandroid said:
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
Click to expand...
Click to collapse
15 minutes would be nice. It takes me weeks to get all my settings put back in all my apps; my email accounts set back up; used to have to remake my grocery list but the app I've been using for years finally got a sync capability; and I have to re-beat all the levels on angry birds (very important etc. etc...
Related
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
dyetheskin said:
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
Click to expand...
Click to collapse
But I don't want it to. Reception in this area in general does suck, but even the places I ALWAYS get 3g aren't working.....
So I called and spoke to verizon. I have to bring my phone into the store, so they can inspect the damage to it, to see if I qualify for a replacement. If I don't, then I either have to buy a "certified replacement" or suffer with no 3g. They apparently think this is an exceptable situation. I'll be going to get the boost phone with unlimited calls/texts/web before I pay verizon 135 dollars a month to not even get unlimited. The Android phone isn't as good, but **** verizon, no way I'm buying a new phone because this one crapped out.
todd3835 said:
So I called and spoke to verizon. I have to bring my phone into the store, so they can inspect the damage to it, to see if I qualify for a replacement. If I don't, then I either have to buy a "certified replacement" or suffer with no 3g. They apparently think this is an exceptable situation. I'll be going to get the boost phone with unlimited calls/texts/web before I pay verizon 135 dollars a month to not even get unlimited. The Android phone isn't as good, but **** verizon, no way I'm buying a new phone because this one crapped out.
Click to expand...
Click to collapse
Can always find a used one online if it comes to that; DINC's aren't too expensive anymore.
When you say you tried going back to stock, do you mean the RUU? I'm pretty sure doing that brings you back to the stock radio, but I would double check that, and also make sure you don't have any apps that might mess with your data connection.
todd3835 said:
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
Click to expand...
Click to collapse
I had this exact problem last year. I ended up having to RUU and return it for a replacement because I was within the 1 year free replacement period. I returned it with S-OFF and got a new one that I've been using ever since.
I'm apparently still in the one year period. And yes, I did the FYI executive and without loading ANYTHING it won't stay on 3g. I'm talking bare phone, no apps, no accounts. It did work slightly better though. I won't be going to Verizon until tomorrow, so I will try a few of the newer radios I guess. I've always been partial to 7.28.
Sent from my Synergy Rom using XDA App
dyetheskin said:
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
Click to expand...
Click to collapse
If you go to CM7 you can actually switch to just 3g I'm pretty sure. I know there's an add-on for JuiceDefender that does something about 2g/3g for aosp roms.....
Sent from my Synergy Rom using XDA App
todd3835 said:
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
Click to expand...
Click to collapse
I have the same issue! Went to bed on Thursday working fine, woke up Friday morning and was having this issue! I tried everything but restore the stock. I updated the radio, did a complete wipe and flash virtuous 3.2 rom as well as ##778 and modifying my settings to find a different tower to use. The tower modification seemed to help a bit, but in certain areas!!
Verizon tech said the same thing that I should take it to a store and have them check it. I do have insurance on it, so it won't be bad paying 50 and getting another one. But my concern is that I won't be getting the AMOLED screen. I had my phone pre-ordered and love it. Not even a scratch on it because I had it protected since I got it.
Where do you live?
My problem was actually fixed. I tried the RUU a few times. What fixed it was going into HBoot and doing a factory restore. It made me deactivated my phone after booting up, but my phone has 3g again. I tried updating prl before that with no luck. So try that, see if it helps.
Sent from my Synergy Rom using XDA App
todd3835 said:
I'm apparently still in the one year period. And yes, I did the FYI executive and without loading ANYTHING it won't stay on 3g. I'm talking bare phone, no apps, no accounts. It did work slightly better though. I won't be going to Verizon until tomorrow, so I will try a few of the newer radios I guess. I've always been partial to 7.28.
Sent from my Synergy Rom using XDA App
Click to expand...
Click to collapse
I actually just returned to 7.28, after using the newest Inc Gingerbread Radio, and got stuck on 1X as well. A simple toggling of Airplane mode On and Off fixed it for me.
This happened to me just a few days ago. Mine happened because I did a *228 on my Inc running an Evo rom. I did the RUU fix posted in this forum and it worked.
Mod Edit
Process:
Simple watch video
Questions:
Ask away but honestly if you ask something that is clearly in this video or involves an iphone I'm not answering................ and I'm not above saying some smart ass stuff. Looooove you
Seems to be working OK. But I have slow data issues on Prl 53000. It does show that I am on Evdo Rev A. I did just get a roaming data notice too. Something about too much roaming data. I'm on the stock LJ7 rom and rooted. Also, when I dial 611, still goes to Sprint. What am I doing wrong here? New rom?
Sent from my Galaxy Nexus using xda app-developers app
Very nice video.
I have the same setup. With stock and rooted LJ7 ROM and Baseband. When I dial 611, I get Verizon. Phone and texting works fine, but I can't get 3G to work. I tried to replace the 53000 PRL with the 1X one and still the same. I'm getting "No network connection. No signal found for mobile networks".
overthatscreen said:
Seems to be working OK. But I have slow data issues on Prl 53000. It does show that I am on Evdo Rev A. I did just get a roaming data notice too. Something about too much roaming data. I'm on the stock LJ7 rom and rooted. Also, when I dial 611, still goes to Sprint. What am I doing wrong here? New rom?
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
Hmmm. Sometimes, what fixes it for me is to just reboot the phone.
Otherwise, sounds like something didn't flash over correctly. I always try and make sure that when flashing, I check the log and see that its successful / complete. If not, you'll end up with issues.
One issue I had was my phone number wasn't showing up when going to About Phone Status in Settings. It only showed the last four numbers. Reflashing worked fine for me.
And other thing. Did you follow the instructions about going the web on the gusto 2 first? I had to actually pick a website and try to open it.
Good luck!
Sent from my Galaxy Nexus using xda app-developers app
You need to call verizon tell them your phone is not receiving text, and no data. Have them to reauthenicate the account and maybe you will get data then...... The problem with flashing to Verizon Prepaid is one wrong move and account gets locked out.........
Viper
sc76873 said:
I have the same setup. With stock and rooted LJ7 ROM and Baseband. When I dial 611, I get Verizon. Phone and texting works fine, but I can't get 3G to work. I tried to replace the 53000 PRL with the 1X one and still the same. I'm getting "No network connection. No signal found for mobile networks".
Click to expand...
Click to collapse
You didn't write something correctly or missed a step. dial *228 on your phone. It may not let you dial the one or the two so just hang out and it will program your phone for you also then write the 53000 prl. I promise that if you follow the video exactly you will get 3g data unless you live somewhere that doesn't have 3g data.
I also want to touch on vipers comment about getting locked out of service. I'm constantly saying this but I'll say it again. I've been on verizon prepaid myself for over a year now. I'm currently on the 35 dollar plan. I haven't had any problems with them at all. I've also flashed several of my friends phones to VP and they haven't had any problems except for one guy every time he gets drunk the next day I have to rewrite his aaa and ha password (still can't figure that out) but no one has lost their account.
What do I think is happening to these accounts? Nothing I believe these individuals are people/businesses who get paid to flash phones and don't want the secrets out there and this is probably killing there business. People get concerned by problems and start to wonder about that. For instance a few years ago I was working for this small cell phone flashing company and flashing to boost started to kick off. Well we didn't have everything set up like this other company did so when someone came in we had this rumor going on that this guy who had his cell phone since they first came out, lost his number because boost found out and then he went to their shop and threw brick through their window.
Saying somthing like that to a customer we already had wasn't really targeted to him\her. But to any friends of theirs that questioned them about their service believe it or not but people like to talk. Especially about bricks being thrown through windows. I didn't stay long with that company but it's an example.
Asadullah said:
You didn't write something correctly or missed a step. dial *228 on your phone. It may not let you dial the one or the two so just hang out and it will program your phone for you also then write the 53000 prl. I promise that if you follow the video exactly you will get 3g data unless you live somewhere that doesn't have 3g data.
I also want to touch on vipers comment about getting locked out of service. I'm constantly saying this but I'll say it again. I've been on verizon prepaid myself for over a year now. I'm currently on the 35 dollar plan. I haven't had any problems with them at all. I've also flashed several of my friends phones to VP and they haven't had any problems except for one guy every time he gets drunk the next day I have to rewrite his aaa and ha password (still can't figure that out) but no one has lost their account.
What do I think is happening to these accounts? Nothing I believe these individuals are people/businesses who get paid to flash phones and don't want the secrets out there and this is probably killing there business. People get concerned by problems and start to wonder about that. For instance a few years ago I was working for this small cell phone flashing company and flashing to boost started to kick off. Well we didn't have everything set up like this other company did so when someone came in we had this rumor going on that this guy who had his cell phone since they first came out, lost his number because boost found out and then he went to their shop and threw brick through their window.
Saying somthing like that to a customer we already had wasn't really targeted to him\her. But to any friends of theirs that questioned them about their service believe it or not but people like to talk. Especially about bricks being thrown through windows. I didn't stay long with that company but it's an example.
Click to expand...
Click to collapse
Wow, was that really necessary? Sounds to me like you totally dished on me and my comment, then judged me as one of these bad cellphone business owners as you called them. I hope i took this the wrong way as it is definatley not true. I would suggest you look at some of my posts how I help others all the time if this is the case. I flash many phones, to all carriers including Verizon Prepaid, and I know for a fact that sometimes your account needs reauthenicated. No different from Page Plus resetting the esn......... No scare tactics here, I dont need to write passwords even to verizon prepaid, I can pull them ota with no problem......
Viper
Viper32 said:
Wow, was that really necessary? Sounds to me like you totally dished on me and my comment, then judged me as one of these bad cellphone business owners as you called them. I hope i took this the wrong way as it is definatley not true. I would suggest you look at some of my posts how I help others all the time if this is the case. I flash many phones, to all carriers including Verizon Prepaid, and I know for a fact that sometimes your account needs reauthenicated. No different from Page Plus resetting the esn......... No scare tactics here, I dont need to write passwords even to verizon prepaid, I can pull them ota with no problem......
Viper
Click to expand...
Click to collapse
I was I've through all of your posts (takes about ten minutes) and your xda repoire at first is to just ask a bunch of questions and then you started to sell yourself as a cell phone flasher. Then you found out how to pull aaa keys and refused to tell anyone and blamed it on cdma workshop not being free. You can still show the process and I'm calling you out on that and the fact your trying to scare people into not going to verizon prepaid. You may fool some people but you don't fool me.
Hmm.. I must have misunderstood the *228 thing in the video. But anyways. Now that I did *228 thing, I'm stuck with the roaming indicator. Does that matter? I plan on flashing another rom and hope it changes it. Also, how does doing *228 affect the phone? It was working fine earlier and I even clocked 3G speeds at 2.7mbps.
Thanks
Sent from my Galaxy Nexus using xda app-developers app
Asadullah said:
I was I've through all of your posts (takes about ten minutes) and your xda repoire at first is to just ask a bunch of questions and then you started to sell yourself as a cell phone flasher. Then you found out how to pull aaa keys and refused to tell anyone and blamed it on cdma workshop not being free. You can still show the process and I'm calling you out on that and the fact your trying to scare people into not going to verizon prepaid. You may fool some people but you don't fool me.
Click to expand...
Click to collapse
You can call me out all you want, I have done several phones while members watched and seen the keys pulled in. I have not tried in no way to scare people from verizon prepaid. I flash to them myself, but you are dead wrong if you do not think that a account will need to be reathenicated sometimes. I have nothing to prove to you but only offered a suggestion to the guy having issues (now my comment was seen that way by you, I have no idea) . Anyways good luck to you in your venture as I am way above arguing this with you. No one is fooling anyone here but you..... I don't need to sell myself, proof is in the pudding bro.......
Viper
I know your gonna read this because curiousity will bring you back to see my rebuttal. It's how life works. I'm not saying that you can't pull the aaa keys what I'm saying is that you refuse to share the knowledge of how to do it. You made a thread to talk about it but really I believe that you made that thread to make a profit. There is free software to record your screen and there is also hacked software for camtasia there is no excuse not to share especially on xda.
You probably won't respond because you don't want to share this info and pretending like you didn't see this post is probably better than trying to come up with an excuse because there isn't one.
I reflashed the phone again slowly making sure I follow each step of the video and also did the *228 on the phone. After I disable Wifi, I still get "No network connection. No Signal found for mobile networks."
At first I had the LG2 modem and it keep on prompting for a sim card, so I updated it to LJ7. Still no 3G and I keep on getting the roaming message.
I do noticed however when I got to Settings, About device, Status:
Network = Sprint (shouldn't this be Verizon?)
Mobile network type: 1xRTT:6 (CDMA)
User name = [email protected] (shouldn't this be something like my telephone # @vzw.com?)
Mobile network state = disconnected (???)
IMEI =Old one from Sprint (shouldn't this be my Verizon Gusto 2 IMEI?)
Thanks guys for all your help.
I flashed the MOAR rom and kept LG2 modem. Did you download and flash rhe correft PRL? I also went out for a drive to make ure 3G would appear. I would recommend you do the same and see if it helps.
Sent from my SPH-L710 using xda app-developers app
overthatscreen said:
I flashed the MOAR rom and kept LG2 modem. Did you download and flash the correct PRL? I also went out for a drive to make sure 3G would appear. I would recommend you do the same and see if it helps.
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
OK, let me try to use the MOAR rom instead. The LG2 modem keeps on asking for a sim card. Sprint is CDMA, so hence no sim card.
I'm using the LJ7_STOCK_WITH_COUNT_RESET16 rom and the pageplus_sprint_phones_only_no_roaming_indicator_53000.prl
sc76873 said:
OK, let me try to use the MOAR rom instead. The LG2 modem keeps on asking for a sim card. Sprint is CDMA, so hence no sim card.
I'm using the LJ7_STOCK_WITH_COUNT_RESET16 rom and the pageplus_sprint_phones_only_no_roaming_indicator_53000.prl
Click to expand...
Click to collapse
Hmmm.. I never had a problem with the Sim request. From my understanding, you probably still have the Mobile Network set to LTE. That should be the only reason why it's looking for a Sim Card.
I also noticed a different PRL after activating on Verizon.
Good Luck!
Sent from my Galaxy Nexus using xda app-developers app
Your not writing the info correctly is all
sc76873 said:
I reflashed the phone again slowly making sure I follow each step of the video and also did the *228 on the phone. After I disable Wifi, I still get "No network connection. No Signal found for mobile networks."
At first I had the LG2 modem and it keep on prompting for a sim card, so I updated it to LJ7. Still no 3G and I keep on getting the roaming message.
I do noticed however when I got to Settings, About device, Status:
Network = Sprint (shouldn't this be Verizon?)
Mobile network type: 1xRTT:6 (CDMA)
User name = [email protected] (shouldn't this be something like my telephone # @vzw.com?)
Mobile network state = disconnected (???)
IMEI =Old one from Sprint (shouldn't this be my Verizon Gusto 2 IMEI?)
Thanks guys for all your help.
Click to expand...
Click to collapse
do you have a video on how to do a sprint note 2 or s4?
Ma$etas said:
do you have a video on how to do a sprint note 2 or s4?
Click to expand...
Click to collapse
No but if I get ahold of one I will
Asadullah said:
Prerequisites:
rooted samsung galaxy s3 running an lj7 rom and g2 modem. Also needs to have the spc, meid and esn zeroed out.
samsung gusto 2 activated and connected to the internet at least once.
dfs
prl 53000 or later modified for sprint here
Process:
Simple watch video
Questions:
Ask away but honestly if you ask something that is clearly in this video or involves an iphone I'm not answering................ and I'm not above saying some smart ass stuff. Looooove you
Click to expand...
Click to collapse
Are you sure need to be on LG2? Everytime I flash that modem I get that symbol on the left (sim i think) and no data connection. Shouldn't LJ7 modem work?
So my wife began having issues with her s3 about a week ago. Couldn't receive our place calls but data worked correctly. My phone hasn't had this issue but I'm rooted running old radios. So we call Sprint and they run us through the usual, update profile, factory reset and eventually we have a phone that seems to work. That only lasted a few days though. Spent said I'd it becomes an issue we should consider reps aching the phone so we go to best buy to replace it through insurance. New phone comes in and best buy cannot get the phone to work. Same issue, data works, no voice/text. Before the new phone I was 80% sure it was network related. Reason being when her phone was having this issue I couldn't even reach her voicemail when I called her phone, it would only give a busy signal. Now that a second phone has the same issue I'm definitely convinced but Sprint insists we take it to a repair center to have them check it out. I decide I want to test my theory and put a touch wiz Rom on my phone, upgrade to md4 radios, update profile, bam, no voice/text, only data. Downgrade radios, update profile, everything works. So off to Sprint we go, about 20 miles north of us. We get to the store and of course they are going to want to update the profile. I test the phone while we are up there and it doesn't work. As soon as I update the profile it works. Does the phone pull the profile data directly from the tower? It's really just curiosity at this point as to what might actually be wrong since my wife's phone is fixed, until the system tries to update the profile while we are home. My thinking was that if the profile data is stored directly at the tower that maybe out tower is corrupted in some way. Sprint reps tells us it is simply die to tower upgrades but it's not an issue of coverage, we have bars and data. The busy signal when trying to call the phone makes me feel like it is a much different issue than they care to recognize.
Sorry for the wall of text but if anyone has a good idea what the root issue might be or who to contact at Sprint that will actually pay attention to what I'm telling them let me know.
Sent from my SPH-L710 using Tapatalk 2
You may want to try ##72786# in the Dial Pad. It will do the Hands Free Activation again. The Device will Reboot once. Just let it do it's thing.
Did that a number of times. Same result, no voice but data works. So far updating the profile while on a different tower or downgrading the radios has been the only fix.
Sent from my SPH-L710 using Tapatalk 2
One thing that keeps coming back in my brain. Is that you had the same issue in two different devices. I would tend to say the issue is on Sprint's side of things. Did they check your account, to be sure there are no restrictions on it ?
TEAM MiK
MikROMs Since 3/13/11
They did and no restrictions. I'm going to try it again tonight but I'm fairly certain I can replicate the issue.
Step 1, flash to touch wiz
Step 2, update to md4, at this point everything will probably still work
Step 3 update profile. At this point I should lose voice/text service while retaining data if I'm correct. And again, if I get within range of a different tower and then update profile it will again work. After updating off a different tower service will continue to work at my house as well. Let the testing begin...
Sent from my SPH-L710 using Tapatalk 2
Hey guys,
I recently took my phone to the AT&T store because I felt like the service it was getting wasn't good at all; in areas where I expected full bars (my friends had 4 to 5 bars in the same spot), I would be stuck on "emergency calls only" mode. After talking to an AT&T rep at a local store, they said that the IMEI number they had on log was not the same one my phone had, so they went ahead and changed the IMEI to what my phone was. I was told it'd get better, but as soon as I left I realized I had no more data.
*I HAD LTE BEFOREHAND THIS SITUATION*
I came back and another AT&T rep said my data plan was canceled by accident, so she signed me up again. I realized now that I was only on 4G mode instead of LTE; the mobile network (when checking the settings of the phone) said HSDPA 15 instead of LTE 14.
I have no idea how to get the LTE back and I've tried a lot of things... I've tried *#2263* and switching the mobile network settings that way, and have unrestricted the RAT section as well to see if I can do anything. Nothing has worked so far.
I appreciate it !
You should not try to fix a phone that the AT&T store broke. If LTE does not work, take it back again.
Chances are that you are just going to go in circles here trying to find something that works. There are several fixes that work for some, but not others, but no one proven fix that has worked for everyone.
shortydoggg said:
You should not try to fix a phone that the AT&T store broke. If LTE does not work, take it back again.
Chances are that you are just going to go in circles here trying to find something that works. There are several fixes that work for some, but not others, but no one proven fix that has worked for everyone.
Click to expand...
Click to collapse
I have taken it back and they have told me to go to the warranty department which is far way from where I live. They basically said something internally wrong was with my phone and that they are not responsible for the damages caused...even though it was them that got rid of the LTE
Ok, then you can try the following links.
http://forum.xda-developers.com/showpost.php?p=46109337&postcount=10
http://forum.xda-developers.com/showpost.php?p=46665640&postcount=12
Just post later whether or not it worked so that others will know.
Will let everyone know if this works or not. Thanks!
Woke up this morning and have not been able to access the T-Mobile network. No changes have been made that should have impacted the ability to connect. Greatly apprecaite any help.
If you made no changes then it's either your phone or the TMO system.
Sent from my LG-D851 using Tapatalk
Well first, obviously, did you try rebooting your phone? Push into Airplane Mode and back?
Second, how is it not connecting to the T-Mobile network? No data connections? Or voice calls? Not connecting to the network at all?
Did you check your APN?
Can't really offer help if there is no accurate description of the problem at hand.
And finally, if you can gain access to post on XDA, why not contact T-Mobile themselves? As I'm pretty sure they can help you far better than many of us here with this issue of network connectivity. :silly:
Just sayin'.
I have the same issue. After a few days of getting brand new phone the data connection is messed up
Thinking of returning and getting S5
Call tmobile and have them refresh you problem solved
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
twiifm said:
I went back to T mobile store. They asked me to wait 3 days. Refresh didn't help
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Click to collapse
Call up 611 on the phone (if possible) and say "Clear Location", that automatically clears out your phone connections and details (not your personal data) and resets the connections with the towers/antennas. You might need to speak with a rep or tech support to get that request, but they always do it if asked.
If you can't use the phone in question, call from another phone using 1-877-453-1304 and just give them your T-Mobile phone number in question and request the same.
Clear Location updates where your phone is being used and has it renegotiate its protocols, handshakes and talk, it essentially has your phone act like when it first booted up out of the box and was activated with T-Mobile.
I don't understand how the T-Mobile store didn't just perform that request/task with you when you were there....
They did do that and it worked in the store. But problem resumed when i got home
twiifm said:
They did do that and it worked in the store. But problem resumed when i got home
Click to expand...
Click to collapse
I would try the Clear Location again, just to see if it would fix it, if it doesn't, I would ask for a device swap in store to see if it works and holds.
It might be your account provisioning, but it was working fine then didn't, so it's most likely on T-Mobile's side. You can wait it out and when and if it works again, call up and request a credit to your account for the loss of service.
It seems to be your data isn't working at all but voice is, so you can check your Mobile settings and see if the APN is set to fast.t-mobile.com with IPv6.
Im going back today and swap for new phone. Im not sure if it was always working. Sometimes it works and sometimes it doesn't
When i first got the phone i went straight home and used wifi. I only noticed it 3 days later when i was outside. It was after that, that I started monitoring the problem
I get the 4G icons but little data coming thru
Yeah, I would try a device swap and see if that corrects the issue, since it seems the data reset isn't.
BTW, the 4G icon is for 3G+ (HSPA), which is slower than the actual LTE speeds. If you get LTE speeds, the phone will display "4G LTE."
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
twiifm said:
I just swapped the phone and new phone works as it should. In the store the TMo employee had a G3 and we compared Ookla Speedtest. Mine was definitely not working like his.
I hope this new phone won't have a problem. They only waive restocking once. I was ginna swap for S5 but decided to stick w G3 for the screen
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Click to collapse
That's good to hear that you finally got it to work fine.
Also, in regards to the restocking fee, it is waived if the device is defective. They should not be charging it when the device is broken, defective or not working as it should. The restocking fee is for those who just don't like their device and want to swap out for another one.
You might have to fight with them about it a bit, but no restocking fees on defective devices.