3G Disappears - Droid Incredible Q&A, Help & Troubleshooting

So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd

wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own

dyetheskin said:
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
Click to expand...
Click to collapse
But I don't want it to. Reception in this area in general does suck, but even the places I ALWAYS get 3g aren't working.....

So I called and spoke to verizon. I have to bring my phone into the store, so they can inspect the damage to it, to see if I qualify for a replacement. If I don't, then I either have to buy a "certified replacement" or suffer with no 3g. They apparently think this is an exceptable situation. I'll be going to get the boost phone with unlimited calls/texts/web before I pay verizon 135 dollars a month to not even get unlimited. The Android phone isn't as good, but **** verizon, no way I'm buying a new phone because this one crapped out.

todd3835 said:
So I called and spoke to verizon. I have to bring my phone into the store, so they can inspect the damage to it, to see if I qualify for a replacement. If I don't, then I either have to buy a "certified replacement" or suffer with no 3g. They apparently think this is an exceptable situation. I'll be going to get the boost phone with unlimited calls/texts/web before I pay verizon 135 dollars a month to not even get unlimited. The Android phone isn't as good, but **** verizon, no way I'm buying a new phone because this one crapped out.
Click to expand...
Click to collapse
Can always find a used one online if it comes to that; DINC's aren't too expensive anymore.

When you say you tried going back to stock, do you mean the RUU? I'm pretty sure doing that brings you back to the stock radio, but I would double check that, and also make sure you don't have any apps that might mess with your data connection.

todd3835 said:
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
Click to expand...
Click to collapse
I had this exact problem last year. I ended up having to RUU and return it for a replacement because I was within the 1 year free replacement period. I returned it with S-OFF and got a new one that I've been using ever since.

I'm apparently still in the one year period. And yes, I did the FYI executive and without loading ANYTHING it won't stay on 3g. I'm talking bare phone, no apps, no accounts. It did work slightly better though. I won't be going to Verizon until tomorrow, so I will try a few of the newer radios I guess. I've always been partial to 7.28.
Sent from my Synergy Rom using XDA App

dyetheskin said:
wish I knew how to purposely do that since my 3g reception sucks yet yours is doing it on it's own
Click to expand...
Click to collapse
If you go to CM7 you can actually switch to just 3g I'm pretty sure. I know there's an add-on for JuiceDefender that does something about 2g/3g for aosp roms.....
Sent from my Synergy Rom using XDA App

todd3835 said:
So my Inc has been acting up lately, I've got 3G when I turn the screen on, but as soon as something tries to use the internet (sync, browser, anything at all), my mobile network instantly drops, and when it reconnects, it goes and reconnects as 1X. I've tried going completely back to stock (the 2.1 rom), and it's doing it even there..... Anyone have any ideas?
-Todd
Click to expand...
Click to collapse
I have the same issue! Went to bed on Thursday working fine, woke up Friday morning and was having this issue! I tried everything but restore the stock. I updated the radio, did a complete wipe and flash virtuous 3.2 rom as well as ##778 and modifying my settings to find a different tower to use. The tower modification seemed to help a bit, but in certain areas!!
Verizon tech said the same thing that I should take it to a store and have them check it. I do have insurance on it, so it won't be bad paying 50 and getting another one. But my concern is that I won't be getting the AMOLED screen. I had my phone pre-ordered and love it. Not even a scratch on it because I had it protected since I got it.
Where do you live?

My problem was actually fixed. I tried the RUU a few times. What fixed it was going into HBoot and doing a factory restore. It made me deactivated my phone after booting up, but my phone has 3g again. I tried updating prl before that with no luck. So try that, see if it helps.
Sent from my Synergy Rom using XDA App

todd3835 said:
I'm apparently still in the one year period. And yes, I did the FYI executive and without loading ANYTHING it won't stay on 3g. I'm talking bare phone, no apps, no accounts. It did work slightly better though. I won't be going to Verizon until tomorrow, so I will try a few of the newer radios I guess. I've always been partial to 7.28.
Sent from my Synergy Rom using XDA App
Click to expand...
Click to collapse
I actually just returned to 7.28, after using the newest Inc Gingerbread Radio, and got stuck on 1X as well. A simple toggling of Airplane mode On and Off fixed it for me.

This happened to me just a few days ago. Mine happened because I did a *228 on my Inc running an Evo rom. I did the RUU fix posted in this forum and it worked.

Related

No 3G, sometimes 1X

I bought a used DInc on ebay. I have another DInc and it works (rooted + S-OFF) fine.
The new (ebay used) will not connect to 3G. Sometimes I can force 1X to show up but still it or miss as to if the data will actually work. When it does connect it takes about 5 min. for the 1x to show up then. I have decent bars. I can force 1X sometimes by toggling Airplane mode. I have tried stock (day 1) RUU and the latest stock RUU.
I have also spent 2 hours on line with VZW and they pushed updates, *228, forced new IP etc. No luck. They will not warranty it since it was not bought on my account originally.
I think it is a radio issue (baseband) I have tried 1.00.03.04.06 and 2.15.00.07.28.
Wifi works ok.
Any ideas???
Have you tried rooting it and flashing custom roms? Not sure if that would do anything as far as the 3g, but it could be worth a shot
i have rooted it and soff and different basebands. Roms it self I have only tried different VZW stock roms.
I'm guessing you tried option 2 on *228 as well, and not just option 1? What does it say when you turn your mobile network on in your wireless settings, does it hang on "Turning on..." ? or does it just say "no 3g service available". Have you tried unrooting, putting back to s-on, and doing a hard factory reset? It might be worth it just to see if it fixes your 3g issue, maybe something to do with rooting/s-off before you program the phone. If it does, then try rooting and going back to s-off. Other than that, maybe just keep trying *228 opt 1 to see if it programs eventually. Maybe you'll get lucky. 3g network can get funky sometimes, theres a chance it could program fine in a few days.
It says "Turning on..." I have tried 228 both 1 and 2
I just tried unrooted stock and still the same. I also tried all the v2 radios and still same. Looks like I have real nice wifi/multimedia player.
I am using the same VZW line for this new droid and the old one. (one at a time of course) The old one activates and 3G is fine. It is pain to activate though since VZW makes me call a real person when I switch the lines. The web site to enter the ESN/MEID is not working right. I have been going back and forth the last two days quite often trying to trouble shoot and still use my good phone for work when I need it.
VZW said to send it to the Manufacturer and they should honor the 1 yr warranty from date of manufacture. Incidentally after calling 3 phone numbers I end up at PCD not HTC since PCD actually services HTC phones sold by Verizon.
Had same issue. Returned for a Fascinate. When I returned a Vzw Rep was at the store restocking phones. She said as far as reception HTC is their worst phone. Its amazing for everything else. I'd have a bar or two of 1x where my wife would have 3 or 4 of 3G on her cheap ass LG Ally!!
Sent from my SCH-I500 using XDA App
http://forum.xda-developers.com/showpost.php?p=9779821&postcount=153
Try this and see if it works for you
mrviper01 said:
http://forum.xda-developers.com/showpost.php?p=9779821&postcount=153
Try this and see if it works for you
Click to expand...
Click to collapse
There is a really good thread going in the development section for the incredible on this site. I think the thread title is "fix for 3g drops". The op is gmichealow, same guy who is porting gingerbread for us!
joe3681 said:
Had same issue. Returned for a Fascinate. When I returned a Vzw Rep was at the store restocking phones. She said as far as reception HTC is their worst phone. Its amazing for everything else. I'd have a bar or two of 1x where my wife would have 3 or 4 of 3G on her cheap ass LG Ally!!
Sent from my SCH-I500 using XDA App
Click to expand...
Click to collapse
That's funny it is just the opposite for me, I always have good reception and my wife's ally has crappy reception and constant FCs and random crashes. She hates the thing lol.
Sent from my ADR6300 using XDA App
Yeah my other DInc is great for reception. It beats out my aircard from work and my wife's Blackberry.
mrviper01 said:
http://forum.xda-developers.com/showpost.php?p=9779821&postcount=153
Try this and see if it works for you
Click to expand...
Click to collapse
Thats exactly what I needed, thank you!

Q: No Data if Not Activated?

Hello. I am wondering if someone here might be able to clear something up for me. I bought a new EVO 4G off eBay a few days ago. I called Sprint to verify the ESN is clean.
The thing is, I don't have any intention to activate this phone, rather I bought it as a toy, and because upon coming back to the US for a vacation a few weeks ago, I finally saw what it looks like in person and I had to have it (Yes, I like smartphones). Of course ironically it FINALLY released in Japan just days after I left but that's besides the point.
Anyway, I have the WiFi turned on and the phone has found my location for the HTC Sense weather widget, however the internet won't load and when I try to connect to Google to use the Marketplace and such, it says there is an error communicating with the servers, and that my phone might not be set up for data provision.
Someone please tell me that Sprint hasn't locked down this such that you can't even use the Wi-Fi until it's activated. Though I suspect that is indeed the case...
...and IF that is so, then am I correct in the understanding that flashing it with some custom ROM would solve the problem? I have never rooted a phone before, though I do own a number of unlocked ones (Nexus S, Xperia Play, etc) and so I had intended to try it out with this, since I can never actually use this as a phone. But perhaps it might be more of a necessity than I had expected.
Not sure if this will help you, but if you flash Warm Z, or any other of the froyo/sense 2.2 ROMs, during setup it will ask you if you want to use it on the data network or only on wifi.
Since you don't need 4g anyway, I would recommend checking it out. One of my favorite ROMs.
Rooting links:
This one is harder, but you will know more when you're done:
http://forum.xda-developers.com/showthread.php?t=829045
Easier/know less:
http://forum.xda-developers.com/showthread.php?t=787304
TokyoGuy said:
Hello. I am wondering if someone here might be able to clear something up for me. I bought a new EVO 4G off eBay a few days ago. I called Sprint to verify the ESN is clean.
The thing is, I don't have any intention to activate this phone, rather I bought it as a toy, and because upon coming back to the US for a vacation a few weeks ago, I finally saw what it looks like in person and I had to have it (Yes, I like smartphones). Of course ironically it FINALLY released in Japan just days after I left but that's besides the point.
Anyway, I have the WiFi turned on and the phone has found my location for the HTC Sense weather widget, however the internet won't load and when I try to connect to Google to use the Marketplace and such, it says there is an error communicating with the servers, and that my phone might not be set up for data provision.
Someone please tell me that Sprint hasn't locked down this such that you can't even use the Wi-Fi until it's activated. Though I suspect that is indeed the case...
...and IF that is so, then am I correct in the understanding that flashing it with some custom ROM would solve the problem? I have never rooted a phone before, though I do own a number of unlocked ones (Nexus S, Xperia Play, etc) and so I had intended to try it out with this, since I can never actually use this as a phone. But perhaps it might be more of a necessity than I had expected.
Click to expand...
Click to collapse
I can't say this with confidence, because my Evo hasn't been deactivated before, but as far as I understood it, you should be able to connec to WiFi, whether the phone is activated or not. You shouldn't need to be activated to use WiFi. When you connected to the WiFi network, did it connect successfully and show good signal strength?
How about formatting the phone and then turning on airplane mode and then wifi. It should work fine
A drop of Chuck Norris's semen was placed on Android OS. We now have CyanogenMod.
Yes, being a used phone, I would highly recommend do a factory reset on it first. That way it will be clear of anything the previous owner might have done to it.
And yes, the phone will work on wifi only without a data plan, just make sure the phone is in airplane mode all the time, then turn the wifi on.
I had that happen to me with a old android when I did a factory rest you should have wifi but you can't use the market or gmail without a data plan from sprint at least I could not but I had a Samsung moment and it was rooted with a costume ROM on it I've never had my evo turned of so IDK..... If thats the case you can use other ways to get apps like Amazon or applanet thats what I did anyway......
Sent from my PC36100 using XDA App
Thanks to everyone who provided assistance. A few things:
1. The phone was actually still sealed. The security stickers were still on the phone and the manual, and even the battery was still unopened. Furthermore the phone itself still had the plastic sheet over the screen in perfect condition (something I've not even got from so-called new unlocked phones) so unless the seller went through really great loops to make it look new, it is apparently new. Though I will format the memory just incase.
2. I turned on Airplane mode as everyone suggested, and then when I turned on WiFi it let me connect to the Android Marketplace actually.
Actually, can I ask one more question, though unrelated. I want someone to confirm this:
I have two different contract carriers with me here roaming (Docomo and Softbank), both on Android Phones (the Xperia Play unlocked and Desire HD locked respectively). I have the mobile data transmission set to off (no roaming), however the actual phone service is on roaming. Every time I turn on the phones I receive messages from the carriers about roaming charges for data. I want to confirm that if the data roaming is OFF, and it is on Wi-Fi always, there are no charges for anything other than if I were to make a phone call, is this correct? I am 99.999% sure this is true, but part of me is really worried about returning and seeing a $10,000 bill.
but you can't use the market or gmail without a data plan from sprint
Click to expand...
Click to collapse
Yes you absolutely can. To the phone, a wifi connection is the same as a 3g connection, its just a way to access the internet.
I want to confirm that if the data roaming is OFF, and it is on Wi-Fi always, there are no charges for anything other than if I were to make a phone call, is this correct?
Click to expand...
Click to collapse
You could still get charged for any texts/picture mail you receive, as those still go through the regular phone radio, not the data radio.
sitlet said:
Yes you absolutely can. To the phone, a wifi connection is the same as a 3g connection, its just a way to access the internet.
You could still get charged for any texts/picture mail you receive, as those still go through the regular phone radio, not the data radio.
Click to expand...
Click to collapse
Drat...I've received a number of those actually, but all from the carriers themselves which I think might be free of charge.
Japan basically doesn't do SMS/MMS thus it's really not an issue. And while Softbank does to an extent, I can't seem to actually receive any while here, as it actually keeps saying I have undelivered mail.
But I am happy everyone here mentioned the Airplane Mode detail as I had no idea you could use Wi-Fi in it. I had been angry because there seemed like no way to shut off the cellular radio and that provided a solution.
Sorry if I seem paranoid, but I literally received a bill for $5400 last December due to a carrier mistake (and they actually had the nerve to accuse me of using an overseas phone when I CLEARLY was using a locked one) and ever since I have been scared about getting another. Currently Docomo is the only carrier in Japan that will allow unlocked phones to be used, though in doing so you are thus accepting that your data transmission charge will be capped at $120 a month instead of the normal $75 for its sanctioned (locked) products. But Japan is so far behind with smartphones I can't stand to use any of them.

Still having data problems. No 3g/4g!!

This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
techbeck said:
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
Click to expand...
Click to collapse
Everyone is. The fix via software update isn't out yet.
Sent from my Galaxy Nexus using xda premium
joshnichols189 said:
Everyone is. The fix via software update isn't out yet.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Was a nationwide outtage Verizon said was resolved a couple days ago. Was working fine on Monday/Tuesday. This isnt related to the fix to resolve the reception problems. I can text and make calls just fine.
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
I've been having the issue where the hand-off from wireless to 3g tends to cause me to have no data connection at all (wifi shows up, but can't 'do' anything like browse to a website and such, and 3g never makes a 'connection', but I know I'm in an area where I should have plenty). A simple restart of the phone fixed the problem, but in the long term, I shouldn't need to do this in order to get a data connection. Just my experience.
techbeck said:
This is really becoming frustrating. I switched to Verizon a week ago and had 3g/4g service for a couple days and now NOTHING. I called support (12/23/11) and after an hour on the phone, visited the store. Then after 2 hours at the store where they switched over the SIM card, gave me a brand new phone, and still having problems with the phone. So I had to open a trouble ticket to look in to my problems with my data connection on my Galaxy Nexus. According to the store, support said I am the first to call about the problem.
Store rep was on a 4g HTC phone...his data was fine. My mom is on a LG 3g phone, her data is fine. All in the same areas of town as well. Why isnt mine? Tried CDMA only and nothing as well. For about 10 minutes, I had a 1x data connection that was slow but it worked. No nothing, again.
If I got a new phone, new SIM....then the problem is with Verizon somewhere and needs to be fixed. I am paying money for something I do not have and its a waste. I understand there will be problems from time to time, but don't release comments saying the problems are fixed when there are clearly still issues.
Anyone else still experiencing data issues specifically with the Galaxy Nexus?
Click to expand...
Click to collapse
I had the exact same problems. I returned it & reactivated my Thunderbolt. I hope Verizon actually fixes the radio instead of just changing the number of bars that get displayed. My lack of faith in this is why I returned it before my 14 days ended. I hope they will actually fix it & I'l try again in a few weeks. You might consider the same strategy.
Also, I had bad data & signal before Google+ was even on my phone.
schizrade said:
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
Click to expand...
Click to collapse
I dont use either of those.
Everyone isn't having problems. Verizon's fix is just going to change how the bars are shown.
If you are having this many problems, just exchange the device until you get a new one.
Sent from my Galaxy Nexus using XDA App
kangxi said:
Everyone isn't having problems. Verizon's fix is just going to change how the bars are shown.
If you are having this many problems, just exchange the device until you get a new one.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Already got a brand new device and SIM card. Having the exact same problems.
I meant exchange it until you get a working one.
Sent from my Galaxy Nexus using XDA App
kangxi said:
I meant exchange it until you get a working one.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I kinda doubt they are going to keep swapping out my phone over and over again until I find a working one. My original phone worked fine fora few days and probably is still messed up from the recent nation wide outages they had. They were hesitant on replacing my phone the first time.
Going to call support in a little while and follow up on my trouble ticket I logged yesterday. They better have a solution for me.
You paid $XXX for this device and you're afraid they aren't going to give you a new one because this one is defective? This issue may seem widespread because of all the complaints on this forum, but trust me, not everyone is having issues. Check my other thread.
Verizon already came out and said there isn't a performance issue with the device and their patch is just going to change the bars. So it's now or never.
Sent from my Galaxy Nexus using XDA App
Are people having slower 3G speeds on their CDMA devices? This is my issue as well. My sister's iPhone is consistently getting 1mbps> whereas I'm only getting ~100kbps down. Upload is worse at 47kbps.
kangxi said:
You paid $XXX for this device and you're afraid they aren't going to give you a new one because this one is defective? This issue may seem widespread because of all the complaints on this forum, but trust me, not everyone is having issues. Check my other thread.
Verizon already came out and said there isn't a performance issue with the device and their patch is just going to change the bars. So it's now or never.
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
I already got one new phone replacement yesterday. Going to call support yet again here in an hour or so and see if they have an update on my trouble ticket. But I would think it if was a defect in the phone, that this issue would be well known by now and posted everywhere on the internet. I understand what you are saying....just hope they get it fixed.
I'm having this problem too. I'll be on wifi at home, both wifi and cell bars will be blue. Everything is dandy. Then when I leave and turn off wifi the 3G icon appears and I have a few bars, but they are grey and websites don't work. I thought blue/grey just meant you are/are not logged in to google services, not whether or not you have data connected in general. A restart solves the problem, but it shouldn't come to that. This was a problem before the outage as when they were setting up the phone on release day in the store it took awhile to connect to 3G. Is this also why when I switch in to airplane mode I can't come out of it without a restart?
schizrade said:
Try disabing vzw backup amd google +. Stopped my phone from doing exactly what you describe.
Click to expand...
Click to collapse
What would they have to do with the problem?
thanks
thirtynation said:
I'm having this problem too. I'll be on wifi at home, both wifi and cell bars will be blue. Everything is dandy. Then when I leave and turn off wifi the 3G icon appears and I have a few bars, but they are grey and websites don't work. I thought blue/grey just meant you are/are not logged in to google services, not whether or not you have data connected in general. A restart solves the problem, but it shouldn't come to that. This was a problem before the outage as when they were setting up the phone on release day in the store it took awhile to connect to 3G. Is this also why when I switch in to airplane mode I can't come out of it without a restart?
Click to expand...
Click to collapse
The leaked new radios solve the problem with the hand off between wifi/3G/4G.
Sent from my Galaxy Nexus using XDA App
techbeck said:
I dont use either of those.
Click to expand...
Click to collapse
Neither do i, but they run in the bg regardless. Disabling vzw backup let my phone jump from 3g to 4g without losing signal. Worked for two of my coworkers as well.
Hey, just trying to help.
---------- Post added at 09:11 AM ---------- Previous post was at 09:09 AM ----------
melp57 said:
What would they have to do with the problem?
thanks
Click to expand...
Click to collapse
Dunno, but it fixed the issue for me. It now switches between all radios perfectly.
Like i said, just trying to help instead of adding to the ***** pile.
schizrade said:
Neither do i, but they run in the bg regardless. Disabling vzw backup let my phone jump from 3g to 4g without losing signal. Worked for two of my coworkers as well.
Hey, just trying to help.
---------- Post added at 09:11 AM ---------- Previous post was at 09:09 AM ----------
Click to expand...
Click to collapse
Tried it anyway, no luck
Phone was on 1x a few min ago and data was working, tho slow. Few seconds later, it switched to 3g and even tho it said 3g, no data. Rebooted and now it doesnt say anything...again.

They MUST think I'm stupid...

Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
Swap your device?
Sent from my SAMSUNG-SGH-I747 using xda premium
Call att. Go through their spiel. Then get mad cause they can't help you. Threaten to cancel your service. They well either cave immediately or transfer you to the dept that will give you what you want, which is a replacement phone. Btw, its called the customer retention department (for a reason).
composi said:
Sooooo...here's the deal:
I'm in the Houston area. There is a constant LTE signal here, that I rely on for my tablet and my pc (paying overages doesn't matter). However, after every phone call, I lose LTE, and just the 4G signal is there, but its slower than 3G. After a reboot, the LTE comes back and my speeds are restored...
I tried chatting with an ATT rep, they of course tried to blame it on "spotty coverage and tower malfunction in your area". Yeah, sure. She said the reboot is re-registering my phone and picking up a new tower. After questioning this, she then put the blame on a rogue application. After that, she then started saying that if I travel I might not have the same signal. After telling her that this happens anywhere, even when I'm at home, she said started explaining the data that I've used this month, and that I have data left to use.
EDIT: She asked me to factory reset, and give it a try. I reset my phone, went through setup, and placed a call. After the call, no internet. I rebooted, LTE service came up. When I told her what happened after she specifically requested I perform those actions, she then told me that a factory reset phone may not work for up to 15 minutes. I'm officially done.
How about you guys? Anything remotely useful to add since apparently this isn't a common issue?
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Click to collapse
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
Andrew149 said:
Never heard of this issue, go to the att store and ask for a new sim card see if this helps.
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that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
composi said:
that's what she ended up suggesting, so I'm going to the store tomorrow since I'm sure that because she suggested it, it might be one of the generic answers the customer service reps are going to give me elsewhere...if that's not working, then its probably a malfunction of the device...
thank you for the suggestions, i'm going to try changing sims first and if that doesn't work then i'll have to follow ur suggestions
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Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
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it could just be a corrupted radio on his phone, i wonder if he just needs to change radios or odin the phone back to 100% stock
I knew it was normal because my other phone (GNex) does that as well...but LTE never comes back on my SGS3. I went back to stock a long time ago because although I hate the TouchWiz interface, i use the 'motions' ALOT (especially the direct call from messaging and the swipe to message/call), and even after going back to stock AND doing a factory reset it wouldn't work. Of course, I'm sure that as soon as I get into the store tomorrow its going to work like its supposed to, as always, but even though it doesn't seem like a huge deal because our phones boot up quickly, its still an inconvenience to have to reboot the phone after every phone call just to get my LTE back
Artimus009 said:
Also... its normal for our phones to go from 4glte to 4g. But as soon as you hang up(within a minute or two), it should go back up to 4glte...
Sent from my SAMSUNG-SGH-I747 using xda premium
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What he said... At&t doesn't offer voice over LTE or VoLTE yet. It will also wait until any open data sessions have stopped before bumping back up to LTE.
PS... Don't be a **** to customer service because they can't get 30,000 people smarter than you. We all know that would be impossible.
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Happens to me too. I usually put it on airplane mode and then it comes back. Not a big deal since my Internet still works. Just not lte
sent from my GALAXY SIII
I like that you fell for the factory reset; it really pisses me off when they tell me to do that. If it work yesterday and the day before and suddenly it doesn't work then guess what is not going to fix it, that's right, a factory reset. I know there are a lot of legitimate reasons to factory reset but they throw that out like it's nothing, as if I didn't just spend 10 hours setting up the phone just the way I wanted it. If the software is so easily corrupted then just give me my money back and I will go down the road.
That said I believe this phone is a wonderful machine but if you have a factory producing hundreds of units every hour they are bound to eventually have a defect. But every person who purchased in atrix 2 should have been given a refund and an apology.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
What was so bad about the Atrix2?
This sounds like Samsung fault, hardly at&t.
It had issues addressing the SD card . It would often lose applications that you had installed, you also would not be able to access your music, pics, or videos on the SD card at random times. Everybody and their brother had a different solution for it. The biggest consensus is that it was class 6 and above causing the problem. But if that is true then motorola should have done their own beta testing and reported that. All in all the phone was a nightmare and there are forums filled to its failure. I purchase the atrix HD and it did the exact same thing.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
modest_mandroid said:
"factory reset may take up to 15 minutes" = "please leave me alone already, can i hang up on you yet?"
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15 minutes would be nice. It takes me weeks to get all my settings put back in all my apps; my email accounts set back up; used to have to remake my grocery list but the app I've been using for years finally got a sync capability; and I have to re-beat all the levels on angry birds (very important etc. etc...

[Q] Cannot get data provisions on my old Evo 4G

I upgraded last June to the Samsung Galaxy S2 Epic 4G Touch, and 11 months later, after having it rooted, broken, replaced under Best Buy's Geek Squad Protection, only to have my new refurbished unit ruin a battery and refuse to stay connected to bluetooth, decided to sell it back to them with their buyback program they used to offer (got $280 for a phone I paid $100 for to begin with), and go back to my Evo 4G (I like Sense better than TouchWiz anyway).
The problem is that for whatever reason, my Evo, which worked fine at the time of my upgrade (aside from a cracked screen), will not actually activate. It's running CWM v4.0.1.4, with Android version 2.3.5. I replaced the screen on it, tried to activate it on Sprint's website with as much success as they can give me, however, the phone itself doesn't connect to any sort of satellite. The only way I have any form of connectivity with it is via WiFi. "No big deal, I'll just switch to my girlfriend's old Evo until I can figure out my phone's issue," I thought. Fast forward to getting hers activated, everything works just fine - calls, text, wifi, 3G, 4G, the whole nine yards. Hers is running the same CWM and the same Android as mine, but hers works.
I've tried flashing mine back to a stock ROM (I forget what is on it right now), I've tried updating the PRL a hundred times, but always get an error message about it not being able to complete. I've even tried letting it sit for 24 hours,as several sources on the internet have told me it can take up to 24 hours to provision completely.
The only thing I haven't tried is physically calling Sprint, because they're weird about rooted phones, from what I've found in my research. I've seen claims that Sprint won't do anything with rooted phones, or that they can't tell that they're rooted and still can't figure anything out.
Will Sprint be of any assistance if I call, or will it be wasting my time? I've seen so many people with similar issues which Sprint, for whatever reason, simply cannot figure out. Is there anything beyond calling Sprint I haven't tried yet?
What ROM are you on? Stock, AOSP, what?
If you're on a Sense ROM, just call Sprint & tell them what the problem is. They won't know the phone is rooted unless you tell them it is.
Sent from my EVO using xda premium

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