Hello All,
I'm wondering if others have the same major issue as I do. I'm on Wind Mobile using a Samsung Galaxy S3. This issue happens intermittently anywhere between 1 to 2 days, my phone will stop being able to receive calls. It's very frustrating and Samsung is really no help. After two attempts on trying to "repair" my phone, they have failed each time. When you send your phone in, they send it into an "authorize" repair center located in St. Laurent, Quebec. The only thing they did was they ran a "RF Test" and it showed that everything passed at the time of testing, they said (How am I suppose to show them the issue if this is intermittent?!). So they re-flash my phone with the same ROM - again and again.. I told them, "This is my second time sending it in, and you guys are redo'ing the same steps as the first repair. You don't need to be a rocket scientist to know this, but wouldn't you think when you send me back the phone - the issue is still going to be there?!" ... And sure enough, when I got the phone back, I was still unable to receive calls. The only ways you are able to temporary resolve the issue is by doing one of the following:
1. Restart the phone.
2. Enable flight mode and disable so that it reconnects.
3. Make an outgoing call and a flood of missed text messages will come in (strange!)
I should not have to restart my phone every night to ensure I can receive incoming calls for the next day! This is not what a phone is suppose to be...
So I took matters into my own hands - I flashed it with a older release stock rom and I tested it. I thought I managed to fix the issue, however on the 11th day, the issue came back. I was still not able to receive calls/text. When I flashed with the earlier release, it also flashed the baseband. Either way, I should not be prevented from using the up to date software! This is a Samsung issue but if you ever tried dealing with them over the phone, it's painful. It's becoming a wide spread issue as many forums on the Internet are emerging with people that has identical issues as me.
They said they would send me a REFURB replacement - (believe me, I tried fighting for a brand new phone, since I paid for a brand new phone and this issue came straight out of the box - it's not even my fault to begin with!) it's been over a month and I still didn't see any phone replacement nor did I receive any mails from Samsung. So I called Samsung today after a month and 2 weeks. They said my replacement have been cancelled. First they said it's approved and requested me to send in my receipt for the phone. I had done the the very moment I hung up the phone from when they told me my replacement was approved (that was over a month ago). They want me to send it in again to Samsung Electronics this time, located in Mississauga, so they can do their "test". So I called Samsung Electronics in Mississauga to find out more information as to how they deal with their process.
The person by the name of Jose mentioned that since it's an intermittent issue, when we run our test and it passes - we simply return the phone to the customer and inform the 1-800-Samsung that the customer is not eligible for a replacement.
So as you can see, me, as a paying customer is stuck with a defective phone straight from the manufacture, Samsung. It's really a gamble as to which phone you pick because they are all brand new at the store. You just hope you don't receive a defective one or you're pretty much screwed because Samsung will not help you.
By any chance, does anyone know a fix for this issue?
Thanks in advanced.
Related
Good morning,
I have a Droid Incredible, along with quite a few other Android phones. I previously used this phone on Page Plus. About a year ago I moved it's phone number to an Eris to give it to my Dad and it's been in a drawer ever since. I decided last week to reactivate on Page Plus and can't get it reactivated. It only sends and receives TXT, impossible to place a phone call.
To determine if this was a phone issue, I tried to activate two other phones (Moto and LG feature phones) and they do the exact thing. I think it is a problem in this market. I even tried to activate a Seattle number. Every time I attempt to make a call, it rings in short rings then goes "beep, beep, beep" and hangs up. I have spent countless hours talking to Page Plus and they just end the conversation that "this is an unsupported phone". So Page Plus appears to not work for me.
Sooooo....... I am also on i-Wireless Home (a Sprint MVNO) with a Hero. Good phone, slow but it gets the job done. I would like to replace it with the Inc. Possible? I did some searches and found some old threads (like 6) people asking about running on Sprint. They are over a year old. Has anyone got any thoughts on what is going on with Page Plus, or suggestions of another Verizon MVNO I can use to get the Incredible operational? Right now, it's just a feature rich PDA. Would like to be able to at least make a phone call on it.
I bring this question here only because the PP community has no idea what's wrong.
Cheers,
thom
Being an ex-PPC rep I can tell you from experience that the reps hands truly are tied in these situations. I'd recommend ensuring the device's NAM is programmed correctly (MDN, MIN, AND SID). does dialing *22890 change any of those values to something incorrect? Are you hearing any authentication issues? Did the rep contact WTS (known now as ODTS)? Although PPC specifically may not support the device other MVNOs may meaning wholesale support may be able to look into it further. Try submitting a support ticket or speaking to a tier one rep
Sent from my ADR6300 using XDA App
I'm on PP+ with my D Inc and no problems at all. Go over to KittyWireless and shoot them an email and ask if they'd heard of this before and try to enlist their help.
(note: I am in no way affiliated with Kitty, I've been lurking for a few months now and registered last night to thank Jermaine with his Stock+ rom so that's why it's my first post )
I am SOOOO happy to report that my Incredible is finally on Page Plus. I have been working with Kitty, but they couldn't fix my problem.
Final solution was to call PPC for the 8th time and have them ESN swap to a device they had in house, activate, place the first call, then ESN swap back to me. I am now up and running, and couldn't be happier
Then again, I got upgraded with my company phone today to an AT&T Moto Atrix, so now I'm off to root that sucker
-Thom
tjdmobile said:
I am SOOOO happy to report that my Incredible is finally on Page Plus. I have been working with Kitty, but they couldn't fix my problem.
Final solution was to call PPC for the 8th time and have them ESN swap to a device they had in house, activate, place the first call, then ESN swap back to me. I am now up and running, and couldn't be happier
Then again, I got upgraded with my company phone today to an AT&T Moto Atrix, so now I'm off to root that sucker
-Thom
Click to expand...
Click to collapse
Glad you got it worked out and too bad Kitty couldn't figure it out.....I love them.
Hi everyone,
So I have to share my horror story with you all for you to understand how customers can be royally messed with.
This is not a "get back at them" thread but mostly a place where we can post our stories with issues we had and where I can direct you to a Facebook page where everyone can go make their stories public and so we can make them increase their standards of customer service and warranty.
So here is my story with HTC:
N.B. None of our phones are rooted and only her's was SIM unlocked via a code we purchased.
So since December 2011, my girlfriend (Phone B) and I (Phone A) have both been using HTC Desire Z sold by Bell Canada. I am a Bell user and she is a Rogers user. Mine was bought under my contract and her's was bought by someone else who got a contract to get the phone but sold the phone brand new and gave me the receipt.
So we had been using our phones without any problems until I started experiencing issues in July 2011. The screen was not responding and I had to send it (A) for repairs. It was returned and was used without any issue until the next problem popped up (keep reading).
In December 2011, I decided to send my girlfriend's phone (B) since she had been complaining that her earpiece was crackling. So in December, I sent the phone.
I leant her my phone for the time her's was under repair. One night, my phone froze when she loaded a PDF. It restarted fine but the next morning, it was stuck at the HTC screen (A).
I called Bell. In Canada, it turns out carriers are responsible for handling the warranty so they consider that if you are not a customer under the carrier, you can't avail yourself of the manufacturer's warranty. This makes absolutely no sense but just another way of licking up customers with their companies.
I called HTC USA (as HTC doesn't have any offices in Canada) and fought for an hour until they transferred me to a repair unit. With them, they told me that the phone was still under warranty and gave me a work order to send to the subcontractor responsible for repairs.
I sent phone A for repairs. In the meantime, phone B was returned. We sent phone B for repairs unlocked and they returned it locked (new IMEI). I paid to get it unlocked and my girlfriend started using it. She told me that it rebooted every 2 minutes. I took a video of it and it is pretty ridiculous. With a Rogers SIM, it reboots every 2 minutes, without a SIM, it reboots every 15 or so. I'm now going to have to send phone B for repairs again and cross my fingers that it doesn't fail again.
Now the pièce de résistance is coming up. I just received a call from the repair company and they are asking 200$ to fix phone A. They consider that a phone under warranty with a work order and sent because of random software failure needs 200$? What is this?
Posted my story on the HTC Canada facebook page and guess what? INSTANT DELETE! Because of this, I started my own Facebook page. We are customers, I bought not 1 but 2 phones from them and look at what they do!
So here it is, the facebook page where all of you should post your stories:
http://www.facebook.com/pages/HTC-Ce...751052?sk=wall
If it gathers wind, we might finally get some real help from HTC. I was a BIG fan of them. Until they fix this mess, NEVER again will I buy or advise anyone to buy their products!
Thank you and sorry for the long post.
Show some support and share your stories, the more posts there are, the more likely they are to help us.
Wow that sucks sorry, but if your these forums why not do all the software fixes yourself?
Yeah I totally understand your point of view. I rooted my Dream in the past and now the Galaxy Nexus but my girlfriend's, I thought, didn't need to be rooted.
Plus, when they are under warranty then I don't see why risk bricking it (if you're good enough, it shouldn't happen) but now that they will be out of warranty, I will root and unlock them for sure.
The only problem is when being repaired, they are updated to the most recent firmware so it makes it a bit harder to root.
Apart from that, the phone that is stuck on the HTC screen is S-ON and is not USB debugging since she had factory reset it herself. Makes it inaccessible from my knowledge right?
The other one is still under warranty and is the one that is rebooting constantly. I don't know whether I'm better off rooting it and installing another firmware or having it corrected by them. It should work out of the box no? Am I being unreasonable for expecting my phones to work? I am also not the first one to experience this, plenty of threads seen on this and other websites...
Anyways thanks for your reply.
HTC Netherlands did a great job for me!
The power-button was not working anymore after the phone fell on the ground. I told them that I want it to be fixed, if it was not getting too expensive. They fixed it and did not charge a penny!
Yeah pven, I guess we should be unbiased and present both sides, fairer that way.
But my case is particularly bad. I ended up rooting her phone and installed the most recent build of cyanogenmod. It rebooted once since but another issue has appeared. When she presses the power button, it locks the screen but sometimes it is actually powered off and needs to go through a short boot process to get back to the home screen.
Also, the phone had been sent to repair the speaker. Turns out they changed the whole board and the speaker isn't fixed. I'll have to put it back to stock ROM, put the original hboot, and unroot it in order to send it back to get it repaired twice.
Surprised she doesn't want to give up on it... after all that has happened, I wouldn't be surprised if would simply forsake HTC altogether... She had an HTC Touch Pro 2 and didn't really like it either so I'm out of options...
As for my DZ, the situation is being corrected with HTC and their contractor. I'm hoping for positive news but it seems it would be going my way. I have a bunch of emails from HTC support that has it going my way at least (them saying it's covered but not for out of warranty damage and a faulty board is not out of warranty damage).
Bottom line, I will think twice before buying a non-nexus device. My Gnex is working like a charm! Too bad the unstable software out-shadowed the amazing hardware of the DZ.
Oh man, this is interesting, i have got my htc phone repaired in China, and all those workers act really nice
Hello guys. I have some major issues with my S3. In general it has very weak reception compared to my S1. I've had two providers KPN HI and Tele 2, the latter uses t-mobile's network. With both providers and several different sim cards I encounter the same problems. Not only is reception in general weaker than my S1, it also drops calls very frequently. Mind you, I live in central Amsterdam, where I've never had reception problems with any provider at all. Sometimes when signal drops it comes back after 10 to 20 seconds. Sometimes it's completely gone and I have to reboot the phone to get service again. On average, I have to reboot the phone 6 to 8 times a day. The phone is on stock rom, latest firmware.
My s3 has been to samsung repair two times. The first time they checked for software issues. After a week they told me they couldn't find anything wrong, but they updated to the latest firmware. The problems were still there. They then took my phone for 3 weeks. When I got it back they couldn't say if they found the problem, but the phone went through general inspection (?) so it should be fine. Wrong. Literally one hour after having back my phone I tried calling someone. I was standing outside, had 4 bars of reception, but got dropped out of the conversation after 3 seconds. The no service symbol was showing. I rebooted and tried to call again. This time it worked. After an hour I checked my phone and surely, the no service symbol was showing again.
I'm getting very tired of this. I have a 550 euro phone that doesn't make me do phone calls 2 out of 3 times. People calling me have complained that they get voicemail instantly. I called Samsung and they told me they couldn't do anything but take the phone in for repair again. The shop where I purchased the phone says the same thing. I have no choice but to send it to repair, which means that I will lose my phone for at least 3 weeks again.
If someone can offer me advice, please, I would appreciate it very much. I wish I didn't gave away my s1...
Edit: Should've posted this in the general s3 sub.
Ask them for expedited repair and shipping, Samsung does a pretty good job and helping out when you're nice and friendly with them.
Let them know the situation, tell them you don't want to cause any problems, but that this is the third time you've sent the phone, if they can kindly either do a more thorough review of the phone and figure out what's wrong with it and fix it or give you a different new/refurbished phone. Or something.
Hi, I'm looking for some help here with an issue my wife and I both have with our phones. My wife and I are the Proud owners of the Samsung Galaxy S2 phones UNROOTED. I have the Data plan and she does not. In the past 2 months or maybe since the begining of Sept. we both are haiving the same thing happen. When making or receiving calls (both in Wifi and T-mobile networks) we can't hear the person on the other end. We have to hang up and call them back (with success) on the cell or house phone. They let us know, they can hear us fine but we can't hear them.
This happens on all Landlines and Cell lines that we call or get call to our cell. I have contacted T-Mobile and they can't find anything on their end. I have done a Factory Reset on Mine and it still happens.
2 weeks ago, some weird things were happening to both our phones on the same day. with this being one of them. I plugged my phone into Samsung Kies and there was a Device Firmware update. So I updated to the ANDROID VERSION: 4.0.4 BASEBAND: T989UVLH1, and after update, I Reset phone to Factory Reset Settings and that seemed to help with alot of the freezing we had. But the phone call issues still happen.
I also have noticed, that now we periodically loose the Network connection. I can be sitting on the couch with a 100% Wifi coverage and not move an inch. I would dop my connection and the call and still have wifi coverage.I will also contact Samsung to see if it has something to do with any patches or updates. But for now, I am lost for ideas.
I was wondering if anyone else is having a similar issue or the same issue..or id anyone has a fix for this?
If it's happening to your landlines too, it's definitely an issue with T-Mobile and not your phones. You either got a noob customer service rep or a tech that didn't know what he/she was talking about. I would call again and speak with a technician, they should, at the very least, reset your service!
Bluntified said:
If it's happening to your landlines too, it's definitely an issue with T-Mobile and not your phones. You either got a noob customer service rep or a tech that didn't know what he/she was talking about. I would call again and speak with a technician, they should, at the very least, reset your service!
Click to expand...
Click to collapse
Thanks for your reply!
I have, since that post, gotten a new SIM card and although I only made and received a few calls, all of them were a success so far.But it is still too early to tell as this issue happens randomly. It also has been pointed out that there are others that have this similar issue and they are blaming it on the software. Which can be found here: http://androidforums.com/samsung-ga...hen-dialing-out-sometimes-not-connecting.html
I am hoping that is was my SIM card. But if it's not, and it does have to do with something with the OS Firmware version, I might consider Reverting backwards to the original ROM of SGH-T989_TMB_T989UVLDE 2.3.6. But for now, I will continue to test this SIM card out...
I'll keep you posted!
Like the title says people called and texted me the past 2 days and I didn't realize until 5 minutes ago when I received several texts at once. My question is how can I tell what caused it? AT&T, hardware, or software (custom rom, tweaks, etc?)
EDIT: I texted people during this time and they received them but I did not receive their replies until just now
My old galaxy Note used to do the same thing. I talked to ATT but they said everything was OK and I flashed multiple ROMs to seek a solution with no avail... Even did it with stock roms... Flashed different modems and nothing... So it might be a phone hardware (antenna or something of the sort) I got rid of the Note and got my SG3 ...if its still under warranty get it swapped...
Its the only advice since it happened to me as well and hasn't happened in my S3 at all
Sent from my SGH-I747 using xda app-developers app
Anyone else have any ideas/feedback?
Happening to me too!
I have the same issue. The only way I know it has happened is when my family email's me and asks why I am not responding to their texts or calls. I have spoken to AT&T twice now. So far they had me go get a new sim card and claim they have sent things to my phone that *should* cure the problem. The last call was yesterday and I am waiting to see if it is fixed but I would bet against it. My phone is still under warranty and it if happens again, I will swap it out. They also wanted to get me to upgrade to Jelly Bean which I already have done hoping for a fix.
I have never had to swap out a defective phone. Will they send out a replacement and allow me to keep this phone until the replacement arrives or must I send mine in first? With this phone using a mini sim card, I do not have another phone I can use during the shipping time.