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Hello all!
I've had this issue since I rooted my phone (with NAND unlock using Toast's method) back in the beginning of June. I noticed this issue IMMEDIATELY after rooting since my girlfriend is on AT&T. Recipients on AT&T can receive my SMS just fine, but I cannot receive theirs (I have tested multiple phones on their network)! Other carriers seem to work just fine as I have tested most of the popular ones although haven't tried T-mobile, could it be a "my phone versus GSM" issue?
I have wiped and factory reset my phone numerous times, used multiple roms including the rooted stock 1.32-1.47, OMJ's 1.4-1.7, and currently am on Baked Snack 9.6. Out of an act of desperation, I accepted the 1.47 OTA update before root with no avail. After all of this I have noticed one thing staying the same... The PRI Version 1.34. I know there is no current way to update this back to the stock 1.40, and too be honest am not really sure if this could even be the underlying cause of this issue because what does roaming have to do with receiving SMS on my home network? I've had multiple people tell me that they have had no such issues, and searching the boards shows me that this is definitely an isolated issue.
If anyone has any advice, information, or even has this issue as well please let me know! Any help will be greatly appreciated!
Call Sprint, sounds like a network issue, not a phone one.
--Swyped from my EVO using XDA App.
After over a week of dealing with Sprint...
drmacinyasha said:
Call Sprint, sounds like a network issue, not a phone one.
--Swyped from my EVO using XDA App.
Click to expand...
Click to collapse
Well, after several phone calls and tickets later, I have now found out that the AT&T messages aren't even hitting Sprint's gateway (the front door of data). It's odd because the tech rep is able to see my messages out, but not able to see the ones sent back. This leads me to believe that it is in fact a network issue, and has absolutely nothing to do with my phone. He clarified that even if my phone was broken he would still be able to see the messages at the gateway, but they aren't even getting there. There is nothing more that Sprint can do because they can't reference something that doesn't show in their systems; so I'm being forced to call AT&T... I have already gotten the run around from both sides stating, "well it's definitely an issue on their network".
I'm not really sure what else to do, it just seems so strange that the very same day I rooted my phone, I stopped being able to receive their messages. The only thing left for me to do is try and get a replacement phone? and if I do that, do I root my phone again and risk being burdened by this issue again? I know one thing's for sure, after having a rooted phone for almost a month and a half, there's no way I'm staying stock!
Getting a new phone won't help you, it's definitely AT&T's network, or whoever owns the bandwidth connecting their (AT&T's and Sprint's) networks. Simple as that.
drmacinyasha said:
Getting a new phone won't help you, it's definitely AT&T's network, or whoever owns the bandwidth connecting their (AT&T's and Sprint's) networks. Simple as that.
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Click to collapse
Thank you drmacinyasha on your quick replies!
I'm hoping to get my girlfriend's account information soon so AT&T will actually help me; I'm just worried that they will say the same thing Sprint has told me. I know it's as "simple as that" to state where the problem obviously lies, but I'm not sure how simple it will be to get a hold of someone who will actually be able to fix it.
My girlfriend is able to send SMS to other people on Sprint just fine, so I'm confused by the fact that this has only happened to my number.
Ok this was a blast from the past for me last night, I remember this happening on my Mogul. My evo was lying on the counter charging, the phone rang and while it was still ringing I could clearly hear the person calling talking to someone else with them before I even picked up the phone to answer it.
Does it still count against your minutes if you don't answer the phone?
I was thinking about if this was possible a couple weeks ago, I don't see why it wouldn't be, just have to activate their mic when they call.
This happened all the time on my touch pro 2 with energy rom glad no one was talking crap before I picked up.
MzChiChi»» Coming from my Evo 4g with Tapatalk Pro
That's actually kind of cool - I wonder if someone can build an app that would do this intentionally.
It's not actually that cool. This happens to me. It's quite annoying when the phone is on silent or vibrate and I'm in a meeting at work and get a call and all of a sudden you can hear people talking. Not good.
I've narrowed this down in my case to it being an issue with receiving calls from the AT&T mobile network. All the calls I've received that do this are from AT&T users or Net 10 users (which are using the AT&T network). No issues with calls from other Sprint users, Verizon, etc. As of now, Sprint hasn't been able to offer a fix.
Anyone else had this problem? Any resolution?
Oh, and I have an Evo. Bought it on launch day from Radio Shack.
I have this problem too, I guess I have to send the phone to RMA. Tried with different ROMS (official), still the same.
Well, I have flashed the 3.14 ROM official WWE and seems the problem is gone now. Check it please and reply .
Hi Guys,
First off, I am using the Desire Z unlocked on Telus. I do not have my phone rooted, nor unbranded. It is completely stock (Bell Branded) only modification was the unlock via unlock code. The phone is running 1.34.666.5 software, and kernel 2.6.32.21 if that helps anyone. I purchased via a friend, who gave me the original purchase receipt (for warranty purposes). However he has since left for Kingston now that the holidays are over.
The problem I am experiencing is via my calls. About 75% of my calls experience random mutes, where the other person can hear me, but I hear just silence. Sometimes it will happen soon after a call, sometimes 20 minutes into a call, completely random timing and duration. Most of the times, the other person will hang up thinking it is their phone and call me back again, only to have the same problem again...
It gets worse though. About 25% of the time, people on the other end have told me via text, since they can't hear me, that my sound is coming very scrambled. Like an alien frequency jumbled up. I can't explain the sound but I've heard it and it sounds really weird. Obviously, they hang up, and call back but the same sound remains.
My only temporary solution to these problems is to restart my phone. I don't know how long I will be able to talk on the phone again before one of these two problems hit me again, at which point I have to do another reset.
I find myself resetting the phone about 5 times a day.
My hope is that this is a software issue, and that an update will fix this scrambing/muting out problem. I wanted to know if anyone else had any sort of issue with this, or what I can do to resolve this.
Any input would be appreciated. Thanks.
Maybe it is a network issue?
Try making calls from a friends SIM card.
What provider are you with?
Maybe try popping your SIM into another phone and trying that too...
If not you'll need to try to get a new phone.
I am with Telus as my Carrier.
I will try the sim in another phone. I would hate to have to return it without the original purchaser being present - I imagine not being a Bell customer (even though I have the original reciept) would make it more tricky.
I *really* doubt that it is a hardware problem.
In fact, I've heard those kinds of noises from other phones (i.e. RIM) calling me from the belus network (I use globalive... much better.)
Possibly a radio update might improve compatibility, could also be sim related.
I suggest that you root the thing, upgrade to the latest radio firmware, and install either tmo-ota or cm-mod on it. Also try using it on a DIFFERENT network (it is also compatible with robbers, but not globalive) and try using it on the SAME network with a different sim card.
Bell and Telus' new WCDMA network stinks. It is super weak as for now they put up the minimum towers to get full coverage. What that means is anything to anything will interfere with the signal strength. If I had my choice I would go back to Rogers in a heartbeat.
You issues sound exactly like a loss of signal issue.
My wife has a bell desire z and it had the same problem. Should I return for a new one?
Sent from my GT-I9000M using XDA App
Just one more thing. If it is a network related issue (bell). Why does my Samsung Galaxy S on the same network not have this issue? I think it is hardware related.
Sent from my GT-I9000M using XDA App
I have experienced the identical issue a few times and I discovered it happens when you are on a call and the phone either switches to or tries to connect to a wireless network. My specific incidents have always been with a bluetooth connected however. Try turning off the wifi........
That is interesting because her wifi is on when it happens.
Sent from my GT-I9000M using XDA App
I've just had the same problem... I've had the phone for around 26 days now and this is the first time this problem has happened. Anyone else solve it yet? I haven't even switched on the wifi.
BiMU said:
I've just had the same problem... I've had the phone for around 26 days now and this is the first time this problem has happened. Anyone else solve it yet? I haven't even switched on the wifi.
Click to expand...
Click to collapse
If you are certain that wifi was never on, then we need to call Bell.................
Desire call issue
Hey guys,
Having the same issue, this is my second desire for the same scrambled issue. it sucks. sounds like a transformer is in phone.
I'm leaning toward that it's a carrier issue, not a hardware issue. Seeing how there are several people posting they have tried it on different phones and still had the issue, it would show that the hardware is identical between the devices. Also, seeing how people are having issues are localized to the one carrier, that would also make a difference.
I would like to state that I think rooting the phone and flashing a new radio update may fix the issue. If it doesn't, it could be that the radio in the phone just isn't built to process the network. But since it can physically pick up the signal, it may be how the software is transferring it, which is why you're having the issue, which is why I am recommending a root/radio fix.
In regards to the Samsung Galaxy S being brought up, it's different hardware, different software. Though it runs on the Android OS, Samsung uses it's own hardware and scripting, so it may be built to handle the connection better. It's the reason why for the longest time they were having GPS issues and we weren't (at least for the Vibrant variation of the phone).
That's just my humble opinion from my own dealings with phones though
Can confirm it happens when wifi is off.
Sent from my GT-I9000M using XDA App
I have had it happen 4 or 5 times and I have owned the phone for 5 months. Twice BT was connected as well. It has only rarely occurred for me...
My room mate is having the Same issue, stock Bell Desire Z on Bell network. The only two ways I have found so far to fix the issue is ether re-boot the phone or put it into airplane mode and then out of airplane mode. Doing a power off and then back on does NOT fix the problem (using fastboot), i'm sure it would fix it with the fastboot feature turned off.
Turning the radio on and off again fixes the issue so I am guessing it is a software issue. The Desire Z is an upgrade from an iPhone 3GS using the same SIM card on the same account, the iPhone never had the issue over the period of 1 full year.
Same Problem...
Hi everyone,
I wish there were a simple solution to this problem. My phone is doing the same thing (unlocked on the Telus network). I've researched this issue and found out that many people have also had the problem with the alien gurgling noise regardless of which network they're on.
I've had this problem occur regardless of wifi being on or off. It has nothing to do with the type of phone you're calling (as one Bell rep suggested). The problem is with receiving and dialing out calls. I've had several different types of phones while on this network and have never had this problem before. As for letting the problem sort itself out on it's own over time, that also doesn't work.
I brought my phone into Bell to be looked at. They thought the problem was the speaker. So they changed it and returned the phone to me. The first day I turned it on and activated it, the problem was back and worse than before. Couldn't make a successful phone call all day. So now it's back in the shop...again! The Bell rep said he's heard of this problem quite a few times. Something like 1 in 10 Desire Z's has this problem (that number sounds quite high to me). But yet, it doesn't look like these guys have a fix for the issue.
I love my Desire Z but I'm more than fed up because it's practically useless. I'm stuck using my iPhone again (not crazy about it at all) while I hunt for a replacement phone that will be comparable to the Desire Z (that will also work on the Telus network). Any ideas or suggestions? I was considering the Motorola Droid 2 Global but it didn't stand up to the Desire in speed/keyboard feel.
Thanks for listening!
P.S. - My phone was never rooted. Just unlocked.
Your all holding it wrong D: . Jk but I havnt had this issue but my gf tells me that it happens to her
Sent from my HTC G2 using XDA App
I never had this issue, but I did upgrade to 1.72 and last week to 1.82.xxx
Are you on bell?
Bonusbartus said:
I never had this issue, but I did upgrade to 1.72 and last week to 1.82.xxx
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Sent from my GT-I9000M using XDA App
Hello everyone,
I have a Sprint Samsung Galaxy S3 and have been through hell the past month trying to get my phone working again. I have posted a detail of what I have been going through on the Sprint forums, which you can find by googling 4G LTE Antenna Issues on Galaxy S3, but will go ahead and give a quick summary.
Towards the end of May, my phone became extremely hot and I had to send the phone in to Samsung. They replaced the PBA board and sent the phone back to me. Upon receiving the phone, I noticed that i was not getting 4G LTE anymore (I compared it with the other phones on my account, along with going to places which I know I received great LTE coverage). I sent the phone in to Samsung again. Upon receiving it, I noticed that I still did not have LTE. After going back and forth with Sprint and Samsung, I sent the phone in to Samsung again for a third time. The phone came back 2 days ago, and what do you know, no LTE. The one change I did notice is that Samsung updated the ICCID to run on 4G (per their description from the repair tracking website). The ICCID is the one number that is different from when I originally got the phone (DEX, HEX and IMEI are the same). After talking to both companies again yesterday, I was pretty much told by each company that it was the other companies responsibility for the LTE to be working. Sprint did try to reprogram and had me do an activation using SCRTN, while Samsung says that as long as I receive 3G then the 4G LTE issue is on the carrier's end.
As you can imagine, i am extremely frustrated. I have navigated these message boards along with others looking for solutions, but have been unable to come across any. I have not rooted my phone, but do consider myself pretty knowledgable with the phone.
If anyone can give me any advice on what to do, I would greatly appreciate it. It is important to add that I do not have insurance, but that I did purchase the phone at the end of January and it is under Warranty.
Thank you
Well, have to ask, is the phone up to date, with software and including your modem and prl?
teh roxxorz said:
Well, have to ask, is the phone up to date, with software and including your modem and prl?
Click to expand...
Click to collapse
Yes, all software is up to date. Samsung did it on their end, and I also did it on my end. I actually spoke with Sprint again about 1 hour ago, and they are going to send a tech to one of the towers that I connect to try to see why my phone will not connect to it. The tech rep mentioned that i have done all the required procedures and that there may be a lock on the device. Anyone experience this?
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
That is a very useful code to use if anyone is ever having network problems. Just be prepared for a few reboots is all!
prboy1969 said:
I had a similar issue to this happen. I had a device that would just not connect to the Network. What I ended up doing was the ##72786# on the dial pad. It worked like a charm.
Click to expand...
Click to collapse
that's one of the things that the tech rep from sprint had me test on Wednesday. Unfortunately, it did not work for me. Did you do it more than once?
At this point, I have to wait until Tuesday, at which point Sprint is supposed to call me back and let me know how the results of the technician going to the tower ended up. If anyone is familiar, I believe it is called a "CMT Ticket".
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
prboy1969 said:
Whenever I've had to use the code, it has worked on the first try. It does cause the device to reboot several times. Well keep us posted on what the Tech comes up with.
Click to expand...
Click to collapse
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
possum35 said:
will do. i have seen a number of people experience the issue I am going through, so hopefully this will solve it so that other users don't have to go through what I have been going through.
Click to expand...
Click to collapse
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
The Thanks button is just to avoid "THANKS" posts in threads. Nothing more. Don't defeat the purpose of why it was introduced.
CNexus said:
I agree. This is probably the 5th I see someone posting saying that their network connectivity vanishes or is impaired after sending their phone into Samsung. Makes you wonder what the heck they exactly do to your phone.
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Click to collapse
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
Sent from the future via Tapatalk 4
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Click to collapse
Just did a search. Seems you are spot on. Quick search yielded way to many people reporting the same issue after sending a device in four repair.
TEAM MiK
MikROMs Since 3/13/11
edfunkycold said:
Seen plenty of these posts myself. Seems maybe some techs are damaging the antenna during phone disassembly and re assembly I would presume.??
The Samsung tech rep that I spoke to the last time was very confident in telling me that if I was receiving 3G, the fact that I was not receiving 4G LTE was not a phone issue, but a carrier issue. He said that the phone uses the same antenna to connect to both towers, so if you are connecting to one, then the antenna is not the issue.
I also found it interesting that Samsung's warranty DOES NOT cover phone replacements, per the Samsung rep. As he explained to me, they only repair phones and do not do phone swaps - those are done at the carrier level, which I find odd (how does a manufacturer not swap phones?)
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Click to collapse
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
edfunkycold said:
And you don't think the samsung rep might be misrepresenting something? If not he would be admitting fault.
Sent from the future via Tapatalk 4
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Click to collapse
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
possum35 said:
Most definitely. That did and still has crossed my mind. I actually asked the tech rep from Samsung where I could find a blue print for the phone, as I was under the impression that they were 2 separate antennas, but he says none is available (obviously if I google it, I will find it).
Click to expand...
Click to collapse
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
possum35 said:
Wanted to provide an update to anyone following my situation.
I received a call on tuesday from the sprint rep checking to see if there had been any changes to my LTE service. I told her that nothing had changed and I still had no LTE. She informed me that the status on my ticket said "PENDING" and that she would call me back. Unfortunately today came and went and I did not receive a call. I was very busy at work and did not have a chance to call Sprint. I will be calling them tomorrow to ser what the latest is.
I will hopefully have some update tomorrow.
Click to expand...
Click to collapse
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
invisibleikon said:
Any more info? A friend of mine had the same issue and had to fight sprint left and right for an actual replacement of the device. When the phone was replaced (swapped) by sprint he had no more issues.
Sent from my SPH-L710 using XDA Premium HD app
Click to expand...
Click to collapse
This email will serve as the end of this thread. Unfortunately, I did not get the desired results I achieved.
After not hearing anything from the Sprint rep, I finally got fed up and called Sprint again on Friday. The rep who I spoke to said that he did not see a ticket on my account for the CMTS test. He did inform me that usually with these tickets, a rep will put it in, the technicians will go the tower and look at it, and the ticket will disappear and that they usually don't hear back (I found this extremely strange). After going back and forth, I finally hit my "hell with it" mode and decided to do the phone swap. After speaking with more customer service reps, I was able to get statement credits which would at least offset my $50 cost of replacing the phone.
My phone did come in on Tuesday, and I do now have 4G coverage. I am still extremely disappointed and frustrated with both companies, as I want to know why the phone was not working as opposed to just paying $50 and having it swapped. I am not the first person to have this issue, and sadly will not be the last. I now have a refurbished phone after only 4 months for no fault of my own.
I really like the phone, but I am going to have some serious thoughts when my contract is up in purchasing any future item from Samsung or re-upping with Sprint. I was given the runaround from both companies that left me extremely disappointed.
I wish whoever goes through an issue like this in the future better success. Believe me when I say I did a lot of research and really did everything I could on my end.
Thanks for everyone's input/attention.
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
I have reports from 2 users who have calls that drop for 3-4 seconds and the reconnect on a regular basis. Vodafone UK. Tried new SIM but that has not fixed it.
No issues with TMo in Fl.
Same problem. Dual sim version. When on a call the line goes silent for 4 or 5 seconds! Using a Three and Vodafone sim in the UK.
No problems so far using it with TMO in Puerto Rico.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
i think there is a network stability issue with my phone. i have to reboot it 4-5 times a day and my old zte zmax pro gets a better signal then my s9 and that dont seem right. something is preventing it from sending and receiving a good signal even tho i have 4 bars.
plantunes said:
Hi.
I've got my S9 a week ago and I'm quite disappointed with the problems I'm having when I make or receive phone calls.
I would say that easily 60 or 70% of those calls I had problems in the middle of them because I couldn't ear the other party, although I could be heard.
Does anyone had similares issues?
Any solution to solve them?
Click to expand...
Click to collapse
Report it to samsung the more that report the issue the sooner it should get fixed
On a portuguese forum, several people reported the same problem I have.
During a call, the phone stops transmitting any sound for the other party for about 10 seconds...
People listen to me perfectly during that time, but I cannot ear anything. After those seconds, the phone call gets normal...
It's driving me mad!
Can confirm the above comment, a ton of portuguese people are complaining about this
s9+ call issue
my s9+ have call issue during the call too . (dual sim)
Samsung S9 problems during calls
Had my S9 64GB since 3rd march in the UK on EE and I have the same problem with periods of silence during calls, it is driving me mad as well. I have done the contact us on the phone where you upload a system log as soon as the fault occurs but so far I have had nothing back from Samsung regarding this issue. I also had a problem initially with the fingerprint sensor where it kept locking out but since I disabled the fingerprint gestures on the phone that seems to work fine now for lock screen.
I think the problem was reported also on Pocketnow Daily.
PS: I don't have this problem.
Sent from my SM-G960F using Tapatalk
Same here with dual sim in Spain (tried with different sim from different companies).
Drop calls or simple silence
Got the Samsung galaxy s9 for the last 2 weeks intermittent problems with calls. When making calls for the first 20secs it just goes silent the other person can hear me but I cannot hear them. Sometimes this also happens mid call too, whereby after about 5 mins or so... It goes completely silent for 30secs and eventually either cuts me off or the call returns... Called Samsung UK not much help, obviously there is a fault somewhere , but for now Samsung are hiding.
Try to disable volte???
blackjackalmiaobo said:
Try to disable volte???
Click to expand...
Click to collapse
It’s nothing todo with volte as my handset didn’t have it enabled
Had the same problem with my S9 dual sim. Tried just using a single sim but problem persists. I contacted Samsung who were less than helpful. Denied they have any reports of this issue even though I told them about online forums reporting same issue. I have sent my phone back to Samsung who will send me a new replacement once they receive my phone back for inspection. I'm now worried that even a new S9 will have the exact same issue.
I'd rather Samsung just say they are aware of the issue and are working on a fix. It bugs me when they act like there's no issue. They wanted me to factory reset the phone to which I told them I'd only had the phone a week and spent a whole day setting.
Just gotta wait for the replacement phone now and hope they fix with a software update. They did offer a refund but I really want the phone (if I can make calls on it that is!)
The same issue with my 2 s9 plus phones. One sim version, Israel. Just hope that the problem is with soft and gonna be fixed with next update.
Today I went into a Samsung official suport centre and I was told exactly the same...they do not have any knowledge of problems regarding phone calls and S9.
They ran a series of tests concerning the phone's sensors and the test resulted that everything seemed OK.
But...it's not!
And I'm mad about this. Honestly I do not know if this is simply a software issue...
Ffs sake I've only used the phone for calls twice and both times the call just ended and I had to ring them back.