[Q] @sprintpcs.com - Epic 4G Q&A, Help & Troubleshooting

Can 2 phones have the same @sprintpcs.com
Sent from my SAMSUNG-SGH-I897 using XDA App

Hey, I would have to say, no. I am on my friends account and these are our addresses
[email protected]
[email protected]
From what I understand, this causes a registration issue with the phone when it boots up and requests information from the sprint towers. It has happened before, when I went from Blackberry to my Epic for example. The BB immidiately sold to another friend and we activated the BB and Epic about the same time. The BB still had my credentials when activated and caused the Epic and BB to have to be restored to factory settings 3 days after activation. We were getting eachothers voicemails and texts. So a total of 5 days for me to have a fully functioning phone.
Hope this helps!
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Related

can't activate my phone...?

so I got my dinc yesterday. battery today. but it wouldn't let me activate from my phone and now I'm at wok. I tried doing it from verizonwireless.com and it says "this will take a few seconds" then refreshes to a blank screen! I don't know that ill have time to call and deal with them right now. is anyone else having trouble with the site?
Sent from my SCH-I500 using XDA App
Same problem today unfortunately you have to call Verizon.
After having numerous problems with my 3 fascinates on my account, and numerous mistakes from Verizon, multiple defective phones, multiple activations, I found I had to ALWAYS call Verizon to get them to activate it on their end before trying to activate it on my end. Takes about 5 min. Just call from a land line or another phone.
If its a warranty replacement from asurion you have to call Verizon. I had a problem too.
SENT FROM MY DINC2 RUNNING CM7 WITH TIAMAT OVERCLOCKED TO 1.6 GHZ WITH BATTERY STILL LASTING MORE THAN ALL DAY.
actually I ended up calling from a landline and don't even have to speak to anyone. just walked through activation on landline then my phone was able to be activated from handset. so happy with my dinc 2 over the fascinate!!!!
Sent from my ADR6350 using XDA App

Sprint and Me

Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
Call account services, and speak with a manager. They should be able to escalate a claim. Or at least do something more for you.
Sent from my Nexus S 4G using Tapatalk
Account services was the first call I made. they would transfer and drop me. This literally happened 12 times.
Wow that's crazy. Sprint is actually really cool here and if there's notes on your account the corporate store will always honor what they tell you on the phone. They even replaced an Evo with a bad speaker that my buddy had bought at an "authorized retailer" AFTER his 30 days were up.
I'd fight them so hard on this. Look for any sites that rate local businesses and flame that chick like there's no tomorrow. Also threaten and follow up with a complaint to the BBB. You don't have to take that treatment from anyone.
Sent from my SPH-D710 using xda premium
I already traded my phone to someone else so I doubt they will do anything for me.
But yeah I will report them. didn't have to deal with sh*t like this with the big red
Yeah probably a little late since you traded for a nexus. You could have at least sold the e4gt to pay the early termination fees and just left sprint.
Sent from my §ãM§ûñG GåLâXÿ §2 éPîç 4G TøùçH
So your not making the ics rom? Haha....
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jeffyv2 said:
So your not making the ics rom? Haha....
Sent from my Epic touch 4G using xda premium
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Hahaha not for the e4gt that's for sure xD
And yeah I needed a working phone asap so at the time it seemed the best option. I can pay the fees I just refuse to. I tried to pull that card and they transferred me to a manager which i was conveniently disconnected from in the process.
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
T-Mobile and Sprint have the best customer service IMO. But if T-Mobile is absorbed by AT&T... game over.
Sent from my Nexus S 4G using Tapatalk
Did u trade the epic touch and nexus s straight up?
Sent From My Evo Killer!!!
I know how to get unlimited data on att
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n00b1269 said:
I know how to get unlimited data on att
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Mind sharing?
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n00b1269 said:
I know how to get unlimited data on att
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But didn't they announce throttling after 2gigs of use? I know tmobile did already and god knows AT&T will not be outdone as far as giving people less for their money.
Sent from my SPH-D710 using xda premium
Activate a new account with a 2g iPhone. Do the activation thru iTunes and select unlimited data, wait a week it so and switch your sim to the phone you want the unlimited data on and call care and update the imei .
Sent from my SPH-D710 using xda premium
n00b1269 said:
Activate a new account with a 2g iPhone. Do the activation thru iTunes and select unlimited data, wait a week it so and switch your sim to the phone you want the unlimited data on and call care and update the imei .
Sent from my SPH-D710 using xda premium
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And that works? With no throttling etc
Sent from my Nexus S 4G using xda premium
Haven't got a report of any problem yet with it.
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n00b1269 said:
Haven't got a report of any problem yet with it.
Sent from my SPH-D710 using xda premium
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Sounds awesome. Thanks for sharing.
Sent From My Evo Killer!!!
I wish you luck. I switched from Verizon because the customer service for me was about equivalent to being at the license bureau.
I thought California required a 30 day "trial" period
timinator94 said:
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
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Sent from my MB855 using XDA App

Returning my second bad sprint gnex

Hey guys, I recently had problems with my galaxy nexus F/cing apps randomly and locking up.
Sprint gave me a refurb to solve the issue, now this phone has terrible radios and my text messages are delayed by a whole day!
My sister texted me that she needed me to run an errand for her, that text arrives on my gnex 3 hours after it was originally sent.
I checked all of the settings, udated profile,prl, android, etc. Nothing.
I am going to the store tonight and ask a rep about a new one to see if I can solve this.
Its not a sprint issue since my other sprint phones send and receive texts just fine.
My Sprint one has been brilliant (other than Google Wallet previously sucking) so Id just chalk it up to you being unlucky.
It just sounds like you got two defective ones. Very unlikely but it does happens.
Sent from my Galaxy Nexus using xda app-developers app
Yeah, I guess its just bad luck
I went to the sprint swtore and the manager told me it was their network blah blah blah (my other 2 HTC evos and epic 4g touch were fine at the moment). She sent me a text from her phone and guess what? it came in!
I left the store, 2 other friends texted me and I didnt get the messages -,-.
I'm at work but ill chat with customer service later to see what they can do for me.

Deactivate phone

Just got a sprint s3 off Craigslist and its still activated what can i do?
http://baltimore.craigslist.org/sys/4113179852.html
Call sprint.
Be careful with phones on craigslist. You can try transferring the phone to your account, but I believe the original account holder is still responsible for taking his account off of the phone. For security measures, Sprint may contact the account holder of the phone to see if it is lost or stolen first, and if the guy really wants to screw you over, then he can say that, yes, the phone was lost/stolen, and it will blacklist the serial number of that phone. Now he has your money, and you don't have a phone.
If they guy is nice, he'll work it out with Sprint to deactivate his account, and you'll be set.
In short, if you're doing a craigslist deal, next time, meet with him in a Sprint store, and ask the Sprint employee to make sure that the ESN is good before paying him the money. Otherwise, it's easy to get scammed.
metayoshi said:
Be careful with phones on craigslist. You can try transferring the phone to your account, but I believe the original account holder is still responsible for taking his account off of the phone. For security measures, Sprint may contact the account holder of the phone to see if it is lost or stolen first, and if the guy really wants to screw you over, then he can say that, yes, the phone was lost/stolen, and it will blacklist the serial number of that phone. Now he has your money, and you don't have a phone.
If they guy is nice, he'll work it out with Sprint to deactivate his account, and you'll be set.
In short, if you're doing a craigslist deal, next time, meet with him in a Sprint store, and ask the Sprint employee to make sure that the ESN is good before paying him the money. Otherwise, it's easy to get scammed.
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Click to collapse
When i bought the phone i just checked to see that it works, and later i realized that it was getting text messages and the data was working, and i called sprint and they said i have to hand it in at a sprint store... Which I'm for sure not gonna do since i paid for the phone. The thing is i think the person i bought it from stole it. (we met at dunkin donuts and he seemed pretty shady)
Sent from my Evo 3D CDMA using Tapatalk 4
aryehzev said:
When i bought the phone i just checked to see that it works, and later i realized that it was getting text messages and the data was working, and i called sprint and they said i have to hand it in at a sprint store... Which I'm for sure not gonna do since i paid for the phone. The thing is i think the person i bought it from stole it. (we met at dunkin donuts and he seemed pretty shady)
Sent from my Evo 3D CDMA using Tapatalk 4
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Hate to be the one to say it. But if it is stolen you are out of luck. The Device is no longer viable on Sprint. If it is stolen, it will most likely be reported soon. Then it will be deactivated from the Network, and have a Bad ESN ( Stolen / Lost / Other ) . Next time I suggest following the advice given by metayoshi. Meet the seller at a Sprint store. That way you are safer. Also if you ever want to check out the ESN on Device before purchasing it. You can use THIS SITE. It's free .
I texted the guy I bought the phone from that if he doesn't get the phone deactivated I'll report his phone number to the police
Sent from my SPH-L710 using Tapatalk 4
This girl called me today claiming the phone was her sisters and she has lots of money so she bought another phone and she forgot to deactivate the old one... So i was like how about she calls sprint and tells them that she wants it deactivated since i can't use unless she does that, and she said she'll try to make that happen today or tomorrow...
Yay! Perfect condition gs3 for 100$ and some pain in the ass
Sent from my Evo 3D CDMA using Tapatalk 4
Hope it all works out for you.
prboy1969 said:
Hope it all works out for you.
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Its still activated so its for sure not stollen, if my phone was stolen it wouldn't take me more then a day to report it, but i discovered the charging port is having problems so i want to replace the motherboard
Sent from my Evo 3D CDMA using Tapatalk 4
aryehzev said:
Its still activated so its for sure not stollen, if my phone was stolen it wouldn't take me more then a day to report it, but i discovered the charging port is having problems so i want to replace the motherboard
Sent from my Evo 3D CDMA using Tapatalk 4
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It's obviously stolen
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Them why wasn't it reported stollen yet its been a few days already
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aryehzev said:
Them why wasn't it reported stollen yet its been a few days already
Sent from my Evo 3D CDMA using Tapatalk 4
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i bought mine from a friend for 100. when he mailed it he forgot to wipe his info. so it showed up activated. i just reset msid and mdn to all 0000. added it to my account via the website. rebooted when i did so it went through hands free activation. works fine been using it a week.
kaos420 said:
i bought mine from a friend for 100. when he mailed it he forgot to wipe his info. so it showed up activated. i just reset msid and mdn to all 0000. added it to my account via the website. rebooted when i did so it went through hands free activation. works fine been using it a week.
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How do i reset everything if dont have the msl?
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aryehzev said:
How do i reset everything if dont have the msl?
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when i went through the activation on line of swapping phones from my old evo lte to the s3. it said if you have difficulty activating you may need this # and gave me my msl.
kaos420 said:
when i went through the activation on line of swapping phones from my old evo lte to the s3. it said if you have difficulty activating you may need this # and gave me my msl.
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They'll never give me the msl if its still active on someone's account they'll think i stole it
Sent from my Evo 3D CDMA using Tapatalk 4
aryehzev said:
They'll never give me the msl if its still active on someone's account they'll think i stole it
Sent from my Evo 3D CDMA using Tapatalk 4
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ya idk i know when mine came his data and stuff still worked. i could make calls and all. i just went to my account online and did the swap. never talked to anyone. just entered hex. and hit swap device. said updating device. rebooted still had his info. so i took the msl 0000 every thing. rebooted and it went through hands free activation.. installed my info.
kaos420 said:
ya idk i know when mine came his data and stuff still worked. i could make calls and all. i just went to my account online and did the swap. never talked to anyone. just entered hex. and hit swap device. said updating device. rebooted still had his info. so i took the msl 0000 every thing. rebooted and it went through hands free activation.. installed my info.
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I tried that and it asked me to enter the other guys account info since it was still active
Sent from my Evo 3D CDMA using Tapatalk 4
But since the charging port has a problem I'm hoping that replacing the motherboard will solve all my problems
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aryehzev said:
But since the charging port has a problem I'm hoping that replacing the motherboard will solve all my problems
Sent from my Evo 3D CDMA using Tapatalk 4
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better get the hex from the replacement board then.

"Please watch your mail for an important account notice"

I received this text message from Sprint a couple of days ago. I've looked at my account online, but I don't see anything out of the ordinary, and my account is and always has been in good standing. But I noticed that I have used over a million kbs of roaming data on just one of my 2 lines. I haven't done this intentionally by the way, it's just that where I live and work I'm mostly on roam. Had anyone received a text like this from Sprint? I actually one of the few who aren't completely disgusted with Sprint so getting booted is not what I want.
Sent from my SPH-L710 using xda app-developers app

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