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I received a free Airave from Sprint but I had some questions. I wanted to know if I have the most recent model. On their website they show it's made by Samsung but the one I received is made by Airvana. On the website it says the Samsung model only handles voice but the one they set me handles voice and data.
Just wanted to know if they sent me an unreleased model.
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gqstatus0685 said:
I received a free Airave from Sprint but I had some questions. I wanted to know if I have the most recent model. On their website they show it's made by Samsung but the one I received is made by Airvana. On the website it says the Samsung model only handles voice but the one they set me handles voice and data.
Just wanted to know if they sent me an unreleased model.
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There was rumor of a 3g model coming out but I have not heard anything latley. Sorry no help. I have the second Gen Samsung.
This has been out for over two months. I have had mine for that long at least. There are many threads here about it.
Sent from my GiRLiE Evo
the one you have hasnt been available in the system for a couple of months the airvana is the new airave its under the principal of a "femtocell" and is not in the system for order yet, the airvana does full 3g and six phones at the same time but i hear it pulls a bit of bandwidth something to keep in mind
So I have a new one then awesome. I went in their site and I only saw Samsung. I haven't hooked it up yet but lets see how out goes. Mines doesn't have an antennae like the Samsung models.
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No it is not in the system yet but that is the one that everyone is getting. I think they have been giving them out for free but it is sprints property so don't think it is yours. Lol they sent me a letter about a month after I had mine and said it was theirs and blah blah blah.
Sent from my GiRLiE Evo
On a whim, after reading this, I called sprint, due to a signal problem in my area. Seems one of the towers has been having major issues lately. When I am at home, or near my house, I don't get text messages till I make a call, incoming callers have complained about an insane amount of rings till I answer, even if I answer immediately, outgoing calls take longer to connect, etc.... Once I get about a mile from home, everything works right.
It was the least painful call I ever made to Sprint. They are sending out an airave (most likely airvana from what I have been reading everywhere) for only 99 cents, and waving the monthy fee, as I have been a customer for 6+ years. The total length of the call was about 5 minutes.
99 cents? Weird.
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WTF!? I've been calling for weeks and shopping stores and you got one today?
they promised me one free and free monthly service but they keep telling me they dont have any available, what department did you talk to?
Talk with retentions tell them what's the point of having service if you can't use it and you are gonna close your account.
Sent from my GiRLiE Evo
Ya there not available in stores samsung airrave stopped being stocked in stores two months ago or longer (haven't paid attention) only spot to find the picture of the airvana is on sprints airave support site and under neath that it says contact your nearest retail store to get one, which we haven't seen or been announced through the retail channel
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Here, I'll straighten everything out:
Samsung Airave:
Only does voice and 1X data.
Airvana Airave:
Does voice and 3G data.
Is currently being sold in stores, and given by Sprint to people with poor service, or who complain loud enough.
Got an airave on tuesday. I am a new customer in my 30 days and complained of the service, I was sent one at no cost, and no monthly fee. I put it up in the attic, and have had 5 bars service in my house since. I never even switch the phone to wifi anymore as the 3g with airvana is plenty fast.
Speak to retentions department. I'm happy that this new airrave handles voice and data. I got mines free with waived monthly service. Can't wait to try it out.
I had multiple calls and my drop call radio in my house was displayed on their side. Everything I complained about was backed up in notes.
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drmacinyasha said:
Here, I'll straighten everything out:
Samsung Airave:
Only does voice and 1X data.
Airvana Airave:
Does voice and 3G data.
Is currently being sold in stores, and given by Sprint to people with poor service, or who complain loud enough.
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Click to collapse
Pretty much covered all that but I am standing in a corp store as I type this and it is not available, it is possible that they could be available by region but I'm doubtful, I'll let every one know when we see them
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yeah, im an X sprint employee and a couple of my buddys are managers at sprint corporate stores, none available in the area, and they cant be direct shipped from the warehouse yet either.
but what im angry about is that people are getting them and they are telling me they arent available, It all went over pretty easily because they said sure we'll get you one ( i didnt even ask) just called and said i had terrible service, but yet no one can get ahold of one.
Very frustrating for every one right now besides the lucky few who got them if customer service says there in stores ask them to verify with the store while your still on the line. I'm Just trying to reduce headaches for every one
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OK.... so I have an airvana.... everything is up and running just fine... I'm a little confused.... since its possible to make voip calls through it does it mean that I can take it anywhere in the world.. hook it up to the internet and make calls free to the USA without signing up for any Sprint voip plan?
I know that it won't find any mobile signal but it should have the Broadband and gps lights as constant green if I hook it up elsewhere to the internet outside USA.
Thanks in advance.
Swyped from my Sprint Evo 4G!
I think you have to sign up for the sprint plan.
Sent while sitting on the toilet.
Alanmw86 said:
WTF!? I've been calling for weeks and shopping stores and you got one today?
they promised me one free and free monthly service but they keep telling me they dont have any available, what department did you talk to?
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Sorry, I haven't checked back to this thread in a while... I called Sprint at 1-877-775-4886
The call was quick, under 5 minutes, and I had the Airvana in a couple days. They said they would take off the $99 and only charge me 99 cents, but I didn't see that charge in my bill either. I did see that the monthly $4.99 charge had been waived though, so I know it was on this billing cycle.
so I got my dinc yesterday. battery today. but it wouldn't let me activate from my phone and now I'm at wok. I tried doing it from verizonwireless.com and it says "this will take a few seconds" then refreshes to a blank screen! I don't know that ill have time to call and deal with them right now. is anyone else having trouble with the site?
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Same problem today unfortunately you have to call Verizon.
After having numerous problems with my 3 fascinates on my account, and numerous mistakes from Verizon, multiple defective phones, multiple activations, I found I had to ALWAYS call Verizon to get them to activate it on their end before trying to activate it on my end. Takes about 5 min. Just call from a land line or another phone.
If its a warranty replacement from asurion you have to call Verizon. I had a problem too.
SENT FROM MY DINC2 RUNNING CM7 WITH TIAMAT OVERCLOCKED TO 1.6 GHZ WITH BATTERY STILL LASTING MORE THAN ALL DAY.
actually I ended up calling from a landline and don't even have to speak to anyone. just walked through activation on landline then my phone was able to be activated from handset. so happy with my dinc 2 over the fascinate!!!!
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I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
Know anyone who can take over your contract? I did that with USCC to avoid an ETF.
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
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I feel your pain. I've complained about missing calls/texts since I got the phone. I was promised it would be fixed with an update "any day now" for 2 months. I filed complaints against with with the BBB but nothing has worked to get me reliable service. I use my phone for work calls/txts and can't afford to miss things. I thought I would be in a better service area when I moved from WI to CA at the end of October, but I'm still experiencing the same very poor service. I'm living in a much more populated area but yet I'm roaming ALOT. My wife's phone (Nexus S) has the same issues as my ET4G. Constantly being in Roaming causes our batteries to get hammered, we're lucky to get 16 hours on a full charge.
Since we're constantly roaming, I've called Sprint and they still won't let us out of our contract without paying the ridiculously high ETF fee. They say we're in a "Good" coverage area. I've since started downloading movies to my phone and encouraged my wife to stream Netflix as much as possible. We hit 20gb of 3G Roaming Data last month... I hope it costs them a pretty penny for the data.
-Daryel
price1869 said:
I realize this isn't the Sprint forum, but trying to post in many places, so they get the hint:
I'm on my 3rd Epic 4g Touch phone. It's a great phone, but the first one I had wouldn't accept OTA updates. They replaced it with a phone with a broken camera.
Most recently, I can't get text messages from certain numbers. Yeah yeah, it's just texts, but in this day and age, I need to be able to receive text messages. I've missed work meetings, notices from the baby sitter, friends visiting from out of town, etc. Some of my friends have stopped inviting me to do things because it's too big of a pain to just send a text to everyone and then remember to call me.
Here's the real problem: Sprint won't do anything about it. I've had at least 3 escalated service tickets. I've spent at least 10 hours on the phone with customer service and tech support. Each time, they tell me they'll get back to me in 48-72 hours and they never do. When I call back, they tell me that they need to create a new ticket and it will be another 48-72 hours.
Today, the customer service rep told me that I needed to go into a Sprint store and have them look at the phone. I spent $5 in gas and 2 hours out of my work day to go down there and have a very sympathetic associate tell me that there's nothing wrong with my phone, it's a network problem. We spent the time testing my phone, and transferring my number to a different phone and trying it that way. (It didn't work.)
What can I do? Is there legal recourse? Can I take Sprint to small claims and get out of my contract? They've already told me that if I just end my contract and don't pay their outrageous fee that they'll just send my account to collections.
Thanks for any advice.
Click to expand...
Click to collapse
It states in the contract that service is not guaranteed 100% of the time and that network issues and device defects do not factor into that.
I've seen this issue before and it is indeed something in the network, if two different devices are exhibiting the same issue.
If you don't mind me asking, where are you located?
Do you have a discount on a family plan? You can get the etf fee waived if so.
I've had customers with this issue that have had similar problems getting it resolved, and a new phone fixed the problem. Since that clearly isn't given your description, I have a few suggestions.
1) try adding the numbers that can't text you to your blocked ptn list on sprint.com or through the phone. Once they are added, wait a few hours and remove them. Totally a shot in the dark, but worth a shot.
2) try enabling tight integration with Google voice. If they text you at your number once it's integrated with Google and the texts still don't work, the problem is on their carrier's end.
Sent from my SPH-D710 using xda premium
Fix for possible Sprint Google Voice integration issue?
I have had the same problem with sending & receiving texts since 11/2011. My Sprint # is integrated with Google Voice & somehow a few of my contacts ended up being marked as spam. Spam doesn't get routed to the native SMS, it is in the GV spam folder. Mark them as not spam & they will come to your inbox. Another issue may be in the contact's individual GV settings. Check to make sure they are not being blocked & that the boxes for sending their communications to your phone are selected in your GV settings for the contacts in general as well as individual contact settings on at www.google.com/voice
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
I have the same issue. With ALL my contacts from Verizon. The issue got assigned a "case number" by Sprint. That was 48 hours ago...still waiting. So frustrating.
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revamper said:
Use google voice for texting. It runs through the internet instead of sprint so it works. I don't have many problems with texting normally, but I use voice 50% of the time because its 100% reliable.
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Though a bit of an annoyance when you suddenly realize you've missed a text/call, this is what I do. Whenever my phone is being sloppy I always check everything through Google Voice.
I've said it before: Google Voice integration (being able to use my Sprint number as my Google Voice number; http://www.google.com/googlevoice/sprint/) is the only reason I'm still with Sprint and haven't jumped to a provider with more reliable/faster network.
Just to let everyone know you cant dial international unless you dial 0 and bill it to you sprint account if you have this setup.
Some things I would try personally:
don't try and install root until all this is over
go to the contact list and export it to your external sdcard, I think it's a vcf file
remove sdcard
full odin factory flash to eg30
through the phone, do a full wipe back to factory
after that I would let the phone update itself to el29
create, on a computer, a new test gmail account and when the phone asks for your gmail, use the new one for troubleshooting purposes
call sprint on normal phone and tell them to fully reset your account and walk you through reprovisioning the phone
TURN ROAMING OFF
have someone text you that previously you couldn't receive texts from before
try texting yourself
You've done other things with google voice already. With the new email account, you can test if texts get through with a fresh account. That's to check if maybe some unknown setting in your original google account might be interferring. There have been some texts with myself and other people that simply fell into the black hole and I never received them or the other person never got them. The same thing has happened to google voice texting too so that's not perfect either.
Same problem here. Missed important calls, missed text, only to find out later after I receive a voicemail notification from a missed call. Text, well, you never find out about them...I called and *****ed about it myself, and I got the same response to take the phone in to a store, because it's probably an "antenna" issue, which we all know it's not.
Please let us know if you find a way out of etf , or whatever the solution may be. (Good thing I have my work blackberry from T-Mobile on me that always works...)
Sent from my SPH-D710 using Tapatalk
anyone have issues with their texts showing up in wrong order. when someone texts me and i text them back, mine goes above all of theirs
Usually a tower/network issue. It should clear up in a day or two.
Sent from my SPH-D700 using xda premium
Mine does that sometimes. It usually happens when I am on the fringe of service or roaming. If you look at the time stamp of the received message, it will be several hours in the future, so it is listed as the newest. As to why? Not a clue here.
Sent from my SPH-D700 using XDA
gorelow said:
anyone have issues with their texts showing up in wrong order. when someone texts me and i text them back, mine goes above all of theirs
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If you start to roam it will do that and if you take out your battery it will reset the time settings every time i do that to swap batteries it resets itself to December 31 2004
tinslwc said:
Mine does that sometimes. It usually happens when I am on the fringe of service or roaming. If you look at the time stamp of the received message, it will be several hours in the future, so it is listed as the newest. As to why? Not a clue here.
Sent from my SPH-D700 using XDA
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I noticed this too. I often go into roaming while driving in Vermont and New Hamphire and the texts are 7 hours ahead of mine.
Anyone else randomly get charged for att navigation? I got a text the other day saying that I was charged 9.99 and every month I will now be charged that. I haven't used att navigation app nor do I even have it downloaded. I have to call up att so they'd refund me and cancel the subscription.
"AT&T Free Msg: Your subscription purchase was successful. AT&T Navigator for $9.99 will auto-renew on 01/10/13. Need help? Visit att.com/mobilepurchases"
Sent from my SAMSUNG-SGH-I317 using xda premium
Have you ever opened it up when you first got the phone? Att apps are installed by default.
Sent from my SAMSUNG-SGH-I317 using xda premium
Nope, deleted all the bloatware ASAP
Sent from my SAMSUNG-SGH-I317 using xda premium
Yeah, AT&T (and others) like to do that. They load up the device with tons of bloatware. Some are free, some require a subscription. When you first launch the App, you get a Terms of Services notification and most of us simply hit OKAY to continue without reading the part (this is true) that says something like "Upon launching this app, you have 7 days before you can cancel this service. If you wish to continue using this app, do nothing and you will be charged $X.XX per month thereafter." This happened to me before and it wasn't until 2-3 months later when I found out. They were nice enough to refund most of the fees.
Call up and find out what other subscription-based apps you (inadvertently) signed up for. There's a section in the bill that says so.
I used to work for at&t as a Call Center CSR. I remember getting at least 15 calls a day regarding subscription charges. Most of those harges were due to kids using the phone or people just dont read before using the app. However, they have this rule of thump policy that accidental subscription charges will be waived the first time.
I really doubt they will charge someone if they never used/opened the application.
ruinkhan said:
I used to work for at&t as a Call Center CSR. I remember getting at least 15 calls a day regarding subscription charges. Most of those harges were due to kids using the phone or people just dont read before using the app. However, they have this rule of thump policy that accidental subscription charges will be waived the first time.
I really doubt they will charge someone if they never used/opened the application.
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Hahaha. Me too.
"What is this busty babes video i didn't download that"
It was downloaded on ###-###-####
"That's my son's phone"
Go check his phone.
"Oh my God, you are buying porn on your phone your grounded, sir I'm sorry thanks for your help"
P.s. somebody wanted to fax me cash for their go phone payment once. Rofl
Hehehe loved those calls
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