Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
Call account services, and speak with a manager. They should be able to escalate a claim. Or at least do something more for you.
Sent from my Nexus S 4G using Tapatalk
Account services was the first call I made. they would transfer and drop me. This literally happened 12 times.
Wow that's crazy. Sprint is actually really cool here and if there's notes on your account the corporate store will always honor what they tell you on the phone. They even replaced an Evo with a bad speaker that my buddy had bought at an "authorized retailer" AFTER his 30 days were up.
I'd fight them so hard on this. Look for any sites that rate local businesses and flame that chick like there's no tomorrow. Also threaten and follow up with a complaint to the BBB. You don't have to take that treatment from anyone.
Sent from my SPH-D710 using xda premium
I already traded my phone to someone else so I doubt they will do anything for me.
But yeah I will report them. didn't have to deal with sh*t like this with the big red
Yeah probably a little late since you traded for a nexus. You could have at least sold the e4gt to pay the early termination fees and just left sprint.
Sent from my §ãM§ûñG GåLâXÿ §2 éPîç 4G TøùçH
So your not making the ics rom? Haha....
Sent from my Epic touch 4G using xda premium
jeffyv2 said:
So your not making the ics rom? Haha....
Sent from my Epic touch 4G using xda premium
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Click to collapse
Hahaha not for the e4gt that's for sure xD
And yeah I needed a working phone asap so at the time it seemed the best option. I can pay the fees I just refuse to. I tried to pull that card and they transferred me to a manager which i was conveniently disconnected from in the process.
Wait what the hell? Verizon and AT&T both limit your data now? WTF I cant do that God they are sooo lucky I need a phone. So I get a choice between sh*tty customer service and sh*tty cellphone service... I can't live in this world anymore
T-Mobile and Sprint have the best customer service IMO. But if T-Mobile is absorbed by AT&T... game over.
Sent from my Nexus S 4G using Tapatalk
Did u trade the epic touch and nexus s straight up?
Sent From My Evo Killer!!!
I know how to get unlimited data on att
Sent from my SPH-D710 using xda premium
n00b1269 said:
I know how to get unlimited data on att
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Mind sharing?
Sent from my Nexus S 4G using xda premium
n00b1269 said:
I know how to get unlimited data on att
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
But didn't they announce throttling after 2gigs of use? I know tmobile did already and god knows AT&T will not be outdone as far as giving people less for their money.
Sent from my SPH-D710 using xda premium
Activate a new account with a 2g iPhone. Do the activation thru iTunes and select unlimited data, wait a week it so and switch your sim to the phone you want the unlimited data on and call care and update the imei .
Sent from my SPH-D710 using xda premium
n00b1269 said:
Activate a new account with a 2g iPhone. Do the activation thru iTunes and select unlimited data, wait a week it so and switch your sim to the phone you want the unlimited data on and call care and update the imei .
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
And that works? With no throttling etc
Sent from my Nexus S 4G using xda premium
Haven't got a report of any problem yet with it.
Sent from my SPH-D710 using xda premium
n00b1269 said:
Haven't got a report of any problem yet with it.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Sounds awesome. Thanks for sharing.
Sent From My Evo Killer!!!
I wish you luck. I switched from Verizon because the customer service for me was about equivalent to being at the license bureau.
I thought California required a 30 day "trial" period
timinator94 said:
Ok, So I am incredibly unsatisfied with Sprint's service as of late. I purchased the Epic 4g Touch and experienced the dreaded "Loss Of Service" bug frequently. I was within my 14 day return limit so I went into the Visalia California Sprint Store to swap out for a different model (namely the Evo 3d which I traded in for the e4gt). I also signed 5 of my friends up with sprint as well and 2 of them got the e4gt and had the same exact issues. They convinced me to try a replacement and assured me that if it still experienced that bug I could return it within 14 days of receiving the replacement phone. The replacement phone was worse than the one I had originally and lost service every hour. I missed several calls from work leaving my employer under the impression I was angry and ignoring her and almost cost me my job. So I went in to the Visalia California store yet again to get a replacement model. I spoke with the same woman that convinced me to get the replacement model (She was also the manager) and she stated that the device was out of its 14 days since the FIRST device and that I couldn't get a different model (see what she did there?). So I went home and called Sprint off of another line and spent 4 hours total on hold. I hung up and called Sprint tech support and after running tests and walking me through updates and such the rep spoke with a manager on his end and concluded that I needed a different model of phone. He stated that he would note that down in the ticket and to go into the Visalia California store and they would give me a different model. So I went in to the store and spoke with the manager yet again. This time after reading the ticket she became rude and uncivil stating that the ticket says "customer needs to try a different model of phone" and that they didn't have to provide it for me and that even if it did, corporate cannot make them give me a different model. The whole time I was civil and polite but my frustration was building. I drove an hour to the Sprint store in Fresno only to find out that Visalia had to handle my case and that they could not even replace it with the same model. So I found a man on craigslist and traded it for a Nexus S 4g. I plan on paying out my contract asap and switching to Verizon. They know how to treat a customer.
/End rant/
Click to expand...
Click to collapse
Sent from my MB855 using XDA App
Related
I received a free Airave from Sprint but I had some questions. I wanted to know if I have the most recent model. On their website they show it's made by Samsung but the one I received is made by Airvana. On the website it says the Samsung model only handles voice but the one they set me handles voice and data.
Just wanted to know if they sent me an unreleased model.
Sent from my PC36100 using XDA App
gqstatus0685 said:
I received a free Airave from Sprint but I had some questions. I wanted to know if I have the most recent model. On their website they show it's made by Samsung but the one I received is made by Airvana. On the website it says the Samsung model only handles voice but the one they set me handles voice and data.
Just wanted to know if they sent me an unreleased model.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
There was rumor of a 3g model coming out but I have not heard anything latley. Sorry no help. I have the second Gen Samsung.
This has been out for over two months. I have had mine for that long at least. There are many threads here about it.
Sent from my GiRLiE Evo
the one you have hasnt been available in the system for a couple of months the airvana is the new airave its under the principal of a "femtocell" and is not in the system for order yet, the airvana does full 3g and six phones at the same time but i hear it pulls a bit of bandwidth something to keep in mind
So I have a new one then awesome. I went in their site and I only saw Samsung. I haven't hooked it up yet but lets see how out goes. Mines doesn't have an antennae like the Samsung models.
Sent from my PC36100 using XDA App
No it is not in the system yet but that is the one that everyone is getting. I think they have been giving them out for free but it is sprints property so don't think it is yours. Lol they sent me a letter about a month after I had mine and said it was theirs and blah blah blah.
Sent from my GiRLiE Evo
On a whim, after reading this, I called sprint, due to a signal problem in my area. Seems one of the towers has been having major issues lately. When I am at home, or near my house, I don't get text messages till I make a call, incoming callers have complained about an insane amount of rings till I answer, even if I answer immediately, outgoing calls take longer to connect, etc.... Once I get about a mile from home, everything works right.
It was the least painful call I ever made to Sprint. They are sending out an airave (most likely airvana from what I have been reading everywhere) for only 99 cents, and waving the monthy fee, as I have been a customer for 6+ years. The total length of the call was about 5 minutes.
99 cents? Weird.
Sent from my PC36100 using XDA App
WTF!? I've been calling for weeks and shopping stores and you got one today?
they promised me one free and free monthly service but they keep telling me they dont have any available, what department did you talk to?
Talk with retentions tell them what's the point of having service if you can't use it and you are gonna close your account.
Sent from my GiRLiE Evo
Ya there not available in stores samsung airrave stopped being stocked in stores two months ago or longer (haven't paid attention) only spot to find the picture of the airvana is on sprints airave support site and under neath that it says contact your nearest retail store to get one, which we haven't seen or been announced through the retail channel
Sent from my PC36100 using XDA App
Here, I'll straighten everything out:
Samsung Airave:
Only does voice and 1X data.
Airvana Airave:
Does voice and 3G data.
Is currently being sold in stores, and given by Sprint to people with poor service, or who complain loud enough.
Got an airave on tuesday. I am a new customer in my 30 days and complained of the service, I was sent one at no cost, and no monthly fee. I put it up in the attic, and have had 5 bars service in my house since. I never even switch the phone to wifi anymore as the 3g with airvana is plenty fast.
Speak to retentions department. I'm happy that this new airrave handles voice and data. I got mines free with waived monthly service. Can't wait to try it out.
I had multiple calls and my drop call radio in my house was displayed on their side. Everything I complained about was backed up in notes.
Sent from my PC36100 using XDA App
drmacinyasha said:
Here, I'll straighten everything out:
Samsung Airave:
Only does voice and 1X data.
Airvana Airave:
Does voice and 3G data.
Is currently being sold in stores, and given by Sprint to people with poor service, or who complain loud enough.
Click to expand...
Click to collapse
Pretty much covered all that but I am standing in a corp store as I type this and it is not available, it is possible that they could be available by region but I'm doubtful, I'll let every one know when we see them
Sent from my PC36100 using XDA App
yeah, im an X sprint employee and a couple of my buddys are managers at sprint corporate stores, none available in the area, and they cant be direct shipped from the warehouse yet either.
but what im angry about is that people are getting them and they are telling me they arent available, It all went over pretty easily because they said sure we'll get you one ( i didnt even ask) just called and said i had terrible service, but yet no one can get ahold of one.
Very frustrating for every one right now besides the lucky few who got them if customer service says there in stores ask them to verify with the store while your still on the line. I'm Just trying to reduce headaches for every one
Sent from my PC36100 using XDA App
OK.... so I have an airvana.... everything is up and running just fine... I'm a little confused.... since its possible to make voip calls through it does it mean that I can take it anywhere in the world.. hook it up to the internet and make calls free to the USA without signing up for any Sprint voip plan?
I know that it won't find any mobile signal but it should have the Broadband and gps lights as constant green if I hook it up elsewhere to the internet outside USA.
Thanks in advance.
Swyped from my Sprint Evo 4G!
I think you have to sign up for the sprint plan.
Sent while sitting on the toilet.
Alanmw86 said:
WTF!? I've been calling for weeks and shopping stores and you got one today?
they promised me one free and free monthly service but they keep telling me they dont have any available, what department did you talk to?
Click to expand...
Click to collapse
Sorry, I haven't checked back to this thread in a while... I called Sprint at 1-877-775-4886
The call was quick, under 5 minutes, and I had the Airvana in a couple days. They said they would take off the $99 and only charge me 99 cents, but I didn't see that charge in my bill either. I did see that the monthly $4.99 charge had been waived though, so I know it was on this billing cycle.
Well this happens to be my first thread started on here, cheers!
I'll get right into it..
I switched to Sprint from Verizon on October 1st since it was time for a new phone and I didn't wanna pay Verizon's ridiculous data prices. Well, after getting everything setup and choosing the Epic Touch 4g (woot!) I realized I actually don't get any signal at my house despite what their coverage maps show.
Since then, I have called Sprint support about 6 times regarding obtaining an Airave. The idea was actually suggested to me by the customer support guy after doing some sort of test on my phone that indicated I was in a 'rural' area. Well, after getting transferred several times and after a large amount of confusion I was told I was being shipped the Airave.
I called a week later after not receiving the device and was told that they didn't ship it and that they actually had to order it and then they'd ship it 3-5 days.
I called again after no word/package from Sprint and they said they hadn't ordered it last time I called (at this point I'm already raging) but now it was ordered and he gave me some kind of confirmation code.
Welll i called again...turns out they still hadn't ordered one and that confirmation code was BS. I demanded to talk to a supervisor and this guy assured me that I would get the device 3-5 days.
So after waiting again and still no Airave i called again, yelled at a supervisor before he explained the whole process to me. he said it would take 3-5 days to receive an email confirmation, 7-10 for them to order/receive it, 5-10 after that until i get it.
SOO! i called 5 days after receiving no email confirmation and they said to give them another 3-5 days for that email. at tthis point they told me i could cancel my contract for free if i wish.
i love the et4g but this 'support' is the worst i've ever received. i've never been blatantly deceived/lied to like this. not even verizon those red devils were this bad
any advice would be appreciated
Welcome to Sprint!
email [email protected]
Also, when you call back you do not really think they will let you out of your contract with no ETF, do you......It is just another one of their lies!
They usually respond within 24 hours and are willing to help.
chunology said:
Welcome to Sprint!
Click to expand...
Click to collapse
Haha
[email protected] said:
email [email protected]
They usually respond within 24 hours and are willing to help.
Click to expand...
Click to collapse
Thanks, I will try but I'm losing hope at this point
Dyam that suck, I got mine within 24 hours of being offered an airave due to poor reception at my house.
Sent from my SPH-D710 using xda premium
Bacardi222 said:
Haha
Thanks, I will try but I'm losing hope at this point
Click to expand...
Click to collapse
email [email protected]
as the other person said, they will fix your issue.
Heres a number that we give to customers at our store - its a direct contact to the Airave Team.
Airave Team at 866-338-0077
Let me know how that works for you!
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
bbedward said:
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
Click to expand...
Click to collapse
basement lol
Sent from my SPH-D710 using xda premium
I got mine in two days I couldn't believe how fast out came. I have always had great customer service from Sprint. When I called to get it I told the rep I work from home and cannot miss calls and he said no problem and that it will be no charge. I always wonder why others have problems getting Airaves because it was so easy.
Sent from my SPH-D710 using xda premium
Wow thank you guys so much for the replies!
I willl email Dan shortly and call that Airave number if that doesn't work
Bacardi222 said:
Wow thank you guys so much for the replies!
I willl email Dan shortly and call that Airave number if that doesn't work
Click to expand...
Click to collapse
Tell CS your missing work calls and losing money and I bet you'll have one by saturday
Sent from my SPH-D710 using xda premium
bbedward said:
I had no problems. Called once got it within a week. Free entirely. Not in a rural area either. Just poor coverage in my basement.
Sent from my Galaxy S2 Epic 4g Touch.
Click to expand...
Click to collapse
LOL! Whacha doin down there?
lookout4theyeti said:
Heres a number that we give to customers at our store - its a direct contact to the Airave Team.
Airave Team at 866-338-0077
Let me know how that works for you!
Click to expand...
Click to collapse
+ 1 on this number. Called this directly a few months ago and offered me one within the first 30 seconds of the call.
Sent from my SPH-D710 using xda premium
I called that number and told them I wanted and airave because I got no service. Phone call lasted less than 10min and I had an airave at my door when I got back home 3 days later.
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Pheno.menon said:
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Click to expand...
Click to collapse
Not if you get it for free because of poor reception at your house. I don't have a landline and I have terrible reception inside my house. I told them that this is my only phone and I need to be able to make and receive calls and I had one within 3 days. It helps if you give them an important reason why you need to get calls at the house. It also helps if you tell them you have no signal inside, but as soon as you step outside you get reception and it's a pain to have to go outside every time you need to make a call.
I switched to sprint in july and the day my phones got at my door I called and they offered me one for free with no monthly fee either. I have read that some were charged for the device but no monthly fee, and others were charged for both. When I had called he said I "qualified" to get one for free of charge. Right after that someone posted a thread about it in the evo 3d forums and sprint got hammered by people calling and asking for them. I know a bunch of people that got turned down for one due to limited supply
Pheno.menon said:
Is there a monthly fee for using an airave?
Transmission sent from a Galaxy S II with XDA Premium
Click to expand...
Click to collapse
There is no monthly fee on the Airave. They used to be a fee on the older ones that did now have 3G. It was easy to get that fee waived anyway.
Now they just have a charge for the device but there is no monthly fee attached with it. It is the cost of the device that you want to get waived.
Just tell them you have a friend that lives near you and he was offered one at no charge. Say he was told the only stipulation is that he needs to return it if he were to leave Sprint. Say you want the same offer.
Bacardi222 said:
Well this happens to be my first thread started on here, cheers!
I'll get right into it..
I switched to Sprint from Verizon on October 1st since it was time for a new phone and I didn't wanna pay Verizon's ridiculous data prices. Well, after getting everything setup and choosing the Epic Touch 4g (woot!) I realized I actually don't get any signal at my house despite what their coverage maps show.
Since then, I have called Sprint support about 6 times regarding obtaining an Airave. The idea was actually suggested to me by the customer support guy after doing some sort of test on my phone that indicated I was in a 'rural' area. Well, after getting transferred several times and after a large amount of confusion I was told I was being shipped the Airave.
I called a week later after not receiving the device and was told that they didn't ship it and that they actually had to order it and then they'd ship it 3-5 days.
I called again after no word/package from Sprint and they said they hadn't ordered it last time I called (at this point I'm already raging) but now it was ordered and he gave me some kind of confirmation code.
Welll i called again...turns out they still hadn't ordered one and that confirmation code was BS. I demanded to talk to a supervisor and this guy assured me that I would get the device 3-5 days.
So after waiting again and still no Airave i called again, yelled at a supervisor before he explained the whole process to me. he said it would take 3-5 days to receive an email confirmation, 7-10 for them to order/receive it, 5-10 after that until i get it.
SOO! i called 5 days after receiving no email confirmation and they said to give them another 3-5 days for that email. at tthis point they told me i could cancel my contract for free if i wish.
i love the et4g but this 'support' is the worst i've ever received. i've never been blatantly deceived/lied to like this. not even verizon those red devils were this bad
any advice would be appreciated
Click to expand...
Click to collapse
Holy crap! This is EXACTLY what I went through trying to get an airrave from sprint three years ago. I had been with sprint for 15 years and I got lied to repeatedly about it shipping and in the end they just offered me a $20/month credit to stay on Sprint. They even lied about that... I left for Verizon but hated the prices so I came back to sprint even thought sprint is by far the worst customer service company I have ever encountered (BY FAR). I've probably got half a dozen stories like this one from customer "service" about other issues I've had as well... If it wasn't for the friends/family pricing on an everything plan, I'd be long, long gone.
I don't recall which thread (I tried searching) where some Sprint employer said I could PM him to get a new phone on the line where my Airave is since it is eligible for $150 rebate. Anyone have any idea?!
if a rep were to do that, they wouldn't be a sprint employee for long, especially if it was a free air rave through customer retention. air rave will always show as available for upgrade.
Sent from my SPH-D710 using xda premium
I did it with mine last year. I had a hard time at best buy and couldn't do it there. I went to radio shack and the guy processed it for me. I think he even had a hard time with however they process their upgrades in their system. He had to do something strange but I can't remember what. Just go and give it a try, the worst they can say is no.
Sent from my SPH-D710 using xda premium
Talked to a rep 2 weeks ago about this and he actually forwarded me a screen shot of Sprints policy on this and it is a BIG NO!!! He said the person that does it could possibly be fired over it so he said you would be hard pressed to find a rep willing to do it.
If I log into my account on sprints website it shows my airwaves line as eligible for $150 rebate, I've never actually tried to use it though, wonder why the system shows it if you can't actually use it..
Sent from my SPH-D710 using XDA
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
akarol said:
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
Click to expand...
Click to collapse
I just told them the number but I am pretty sure they found out it was the Airave. If I remember right, I think they processed the upgrade and then called customer service afterwords to swap the upgraded number from the airave to the actual phone I bought or something like that and customer service said they should not have done it but they were already done with it. The Airave works fine now. Give it a try. I did agree to a two year contract on the airave and I guess if I wanted to cancel it there would be an etf.
Sent from my SPH-D710 using xda premium
Doing an upgrade on an Airave line will get you fired quick, fast, and in a hurry.
akarol said:
It shows as eligible, but if you shop for an upgrade, it doesn't show any phones.
I'm not saying it's legal or anything, but I remember reading about people doing it here and wondered how to go about it. I'll check out my local Radio Shack this weekend and see what they said. Did you mention that it was an Airave or just told them the line number?! Also, did you lose your Airave function after this upgrade?!
Click to expand...
Click to collapse
Radio Shack will do it, and you wont loose your Airave because it will be swapped back on. They dont care if its an Airave, its a contract for them and they will go above and beyond to get you that upgrade lol.
I did it. So, it is possible. And I did it at a Sprint Store.
Sent from my SPH-D710 using xda premium
kc_exactly said:
I did it. So, it is possible. And I did it at a Sprint Store.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Would they have to change the plan in the process of upgrading? I know I would have a really hard time, seeing as how I have a sero plan and upgrading an airave line.. lmfao
Sent from my SPH-D710 using xda premium
Sunsparc said:
Doing an upgrade on an Airave line will get you fired quick, fast, and in a hurry.
Click to expand...
Click to collapse
lies.. called sprint and spoke to telesales who was more than willing to upgrade my airrave last year when the sgs2 came out.. called back a few days later and was told could go to any dealer to do it and got mine at best buy for 173$ when it came out.. dont get fired.. if anything they just need to get permission from higher up to do it.. its like any other upgrade.. if sprint doesnt want us using the upgrade maybe they should send us new airraves instead of refurbished ones
Sent from my SPH-D710 using XDA
It is possible its a pain in the ass I've done it before I work for radioshack.
Sent from my SPH-D710 using xda premium
When I go on sprint site I also have the the upgrade option and click it and can't upgrade for a phone. Just tablets.
Sent from my SPH-D710 using XDA
I so hate that my Airave shows that upgrade, hate it even more it's listed first when I login and seems set to default or something. UGH
be careful with doing that i know months down the line if sprint systems find out that can and probably will charge u full price !!
dcowboys2184 said:
be careful with doing that i know months down the line if sprint systems find out that can and probably will charge u full price !!
Click to expand...
Click to collapse
That's not possible. They can't just charge full price down the line. It'll either work or not.
Sent from my Samsung Galaxy Tab 10.1.
I'm not really feeling this topic. Sure, I'm all for getting a discount, but not in a scammy kind of way.
Ok so i live in baltimore but work in silver spring minutes outside DC. When im in Baltimore my phone works fine data and calling. But as soon as i get in silver spring my phone gos crazy. In and out of servive. I get messages that wont download. People call and i never get it. And voicemails dont come in until i leave and head back to baltimore. I had my s3 and my note 2 checked by the tech at the corporate store and they said my phones are fine. This has been going on since August.
So ive been calling sprint since i 1st noticed the problem in August and everytime its the same story. They tell me theres a bad tower servicing that area that has an open ticket. And that i can expect the problem to be fixed in a few days. I called today and got the same BS. Can someone who maybe works for sprint or knows more info tell me exzactly whats going on and what i should do? Ive been with sprint 11 years and put up with alot but its to the point my jobs in jeopardy. Im not getting calls from other employees or my boss. I drop calls all the time. The tech said i had a 21% dropped call rate.
I really dont want to leave sprint but i spend about 9 hrs a day in sipver spring and my phones useless there. I have 3 lines that the contracts up on in march. My etf fee on each line is only $50 but heck i could sell my e4gt and pay that plus have a note 2 and gs3 to sell. Should i demand a credit? How many other people in that area are having this problem? Whats everyone elses thoughts?
Sent from my SPH-L900 using xda app-developers app
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bmoreboy02 said:
Ok so i live in baltimore but work in silver spring minutes outside DC. When im in Baltimore my phone works fine data and calling. But as soon as i get in silver spring my phone gos crazy. In and out of servive. I get messages that wont download. People call and i never get it. And voicemails dont come in until i leave and head back to baltimore. I had my s3 and my note 2 checked by the tech at the corporate store and they said my phones are fine. This has been going on since August.
So ive been calling sprint since i 1st noticed the problem in August and everytime its the same story. They tell me theres a bad tower servicing that area that has an open ticket. And that i can expect the problem to be fixed in a few days. I called today and got the same BS. Can someone who maybe works for sprint or knows more info tell me exzactly whats going on and what i should do? Ive been with sprint 11 years and put up with alot but its to the point my jobs in jeopardy. Im not getting calls from other employees or my boss. I drop calls all the time. The tech said i had a 21% dropped call rate.
I really dont want to leave sprint but i spend about 9 hrs a day in sipver spring and my phones useless there. I have 3 lines that the contracts up on in march. My etf fee on each line is only $50 but heck i could sell my e4gt and pay that plus have a note 2 and gs3 to sell. Should i demand a credit? How many other people in that area are having this problem? Whats everyone elses thoughts?
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I agree. DC Sprint service sucks.
I live right outside dc northern va and I noticed they are working on towers to get 4g there so that might be the reason
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I was over in pg country and caught a glimpse of lte so can't wait for that.. I get pretty good service.. Even better then some of my family on at&t that's in dc
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
i've started getting 4g around the lorton va area and i get it good at work BUT it still seems like 3g since the towers are being upgraded can't wait till they are atleast 50%
I thought it was bc of the upgrades also but when they did it in baltimore last summer it only acted up for maybe a month. This has been goin on since august in silver spring. They keep tellin me its a damged tower it has an open ticket but nothins getting fixed
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bmoreboy02 said:
I thought it was bc of the upgrades also but when they did it in baltimore last summer it only acted up for maybe a month. This has been goin on since august in silver spring. They keep tellin me its a damged tower it has an open ticket but nothins getting fixed
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LMAO that's what they told me too!
I work in lorton outside of DC and for a while service was horrible now recently I get 4g there
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You could always flash 25010 prl that has 800mhz support in the Baltimore area now. The
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Got 14364 Up/ 4968 Down at Home Depot in College Park today!:good:
I live in Nova... Sprint Service is pretty ****ty.
Then i flashed the Verizon PRL and everything is so much better. Service in underground stations i didnt have before and fixed a ton of deadzones. I dont loose phone service in elevators anymore.
rawdikrik said:
I live in Nova... Sprint Service is pretty ****ty.
Then i flashed the Verizon PRL and everything is so much better. Service in underground stations i didnt have before and fixed a ton of deadzones. I dont loose phone service in elevators anymore.
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Which PRL?
Today @ home mine is horrible in NOVA .. ive had 0 bars and roaming all day
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I was in Silver Spring yesterday. Signal was a compete mess, you are right.
intelli78 said:
I was in Silver Spring yesterday. Signal was a compete mess, you are right.
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Its redicilous man. Ive never seen anything like it. I mean i cant keep a call longer then 5 mins without dropping it. I cant download pics or email attatchments.
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Wish my service was like that, that would mean there were firing up the upgraded equipment at several sites here.
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bmoreboy02 said:
Its redicilous man. Ive never seen anything like it. I mean i cant keep a call longer then 5 mins without dropping it. I cant download pics or email attatchments.
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Yeah. I didn't try voice, but I was trying to navigate with maps and it was not working at all. This was over a pretty large area as well, not just downtown Silver Spring.
I will give Sprint a call and pile another complaint on for you. I'll report back with what they say.
http://www.tmonews.com/2013/07/investor-sees-t-mobile-as-takeover-target-for-dish-network-sprint/
I honestly don't want either to take over. But if I had to choose, I'd choose dish.
With me just coming from Sprint I have this to say
You would have to shoot me in the face to get me to ever give another penny to Sprint. Their 3g data speeds are horrific in most places (even in places that have network vision dine, it's just "meh" speed, still sub par) I could never get above a 20 kb/s download rate. Not to mention how much more expensive they are with their plans (when I was with then, I had the cheapest available, 450 min and unlimited everything else for 69.99 a month.) Back in the day, Sprint could compete, but they let their towers become dated and do to little to late when they finally do decide to do something about it. Not to mention hour they boned their wimax phone buyers.
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Rather it be Dish than Sprint. Had a 4g phone since wimax came out... then LTE.... Still no 4g in Savannah. I said goodbye to them when the S4 came out and switched to tmo. Got them to cancel the early termination fee because of the past few years of bad service in the entire Southeast area of GA and SC. Took a week of convincing.
Then Tmo: It was instant "oh this is what 4g is like!" Roommate is still getting 10-100 KILObytes on Sprint, while I'm getting 15-26mb on Tmo. Suck it Sprint.
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You realize that if sprint took over they would use t mobiles existing network, right?
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Skipjacks said:
You realize that if sprint took over they would use t mobiles existing network, right?
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This.
And with what money is Sprint buying anyone, TMo isn't exactly Virgin Mobile.
Skipjacks said:
You realize that if sprint took over they would use t mobiles existing network, right?
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Lol yes. Very well aware. Different tech. It's just the thought of being a customer of a Sprint owned anything. Seeing them fail so much.
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Thats hillarious. Sprint DOES NOT have the money to take over a network that is triple in size to the one they already have. I also don't see how a tv company wants a cell phone network. I think its a load of garbage. Yes i read the link in the OP. T-Mobile is doing better than a lot of its competition, i seriously don't see Sprint "taking them over". Thats a laughing joke lol. Sprint sucks beyond sucking xD
Skipjacks said:
You realize that if sprint took over they would use t mobiles existing network, right?
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yes but if sprint takes over, they will probably let the towers become dated like they did their own and we wont see these speeds for long
Seems to me that AT&T tried this not too long ago. The result? Fed Govt said "Nope, not going to happen" AT&T got pissy and walked away.. but not before paying T-Mo a pretty sizeable chunk of cash because the merger didn't go through.
Don't see anyone picking up T-Mo in the near future.
ronin4740 said:
Seems to me that AT&T tried this not too long ago. The result? Fed Govt said "Nope, not going to happen" AT&T got pissy and walked away.. but not before paying T-Mo a pretty sizeable chunk of cash because the merger didn't go through.
Don't see anyone picking up T-Mo in the near future.
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Exactly. Don't know hat anything has changed either for the Fed to rule otherwise.
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I think this has been rumored for a while and I don't think it will ever happen. T-mobile's patent company, Deutsche Telekom, is a massive company and I don't think they would let tmo go.
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Dish and sprint don't have that kind of money to take over tmobile ...
>O/C GalaxyGS4<
yeah as it was said AT&T tried to buy them out and the US government put a big red flag in that. people (such as myself) are leaving sprint to go with tmo because of the better service and price. plus, not sure if youve seen/heard the commercials but AT&T are trying to stay afloat by copying tmo's not contract deals... oh and to the guy who said something about a tv company buying a cell company.... even though verizon started as a phone company im fairly certain that their tv/internet service is pretty amazing.
TheAtheistOtaku said:
http://www.tmonews.com/2013/07/investor-sees-t-mobile-as-takeover-target-for-dish-network-sprint/
I honestly don't want either to take over. But if I had to choose, I'd choose dish.
With me just coming from Sprint I have this to say
You would have to shoot me in the face to get me to ever give another penny to Sprint. Their 3g data speeds are horrific in most places (even in places that have network vision dine, it's just "meh" speed, still sub par) I could never get above a 20 kb/s download rate. Not to mention how much more expensive they are with their plans (when I was with then, I had the cheapest available, 450 min and unlimited everything else for 69.99 a month.) Back in the day, Sprint could compete, but they let their towers become dated and do to little to late when they finally do decide to do something about it. Not to mention hour they boned their wimax phone buyers.
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You couldn't be more correct about sprint speeds theyve bought people with there cheap lets get 10 people on a line call it a family plan... thats Soooo affordable crap..... and then throw you some 30 kb dload speeds...
Sprint should have went under along tine ago, even metro is better than them
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Damn, other carriers be jelly.
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So is there any actual factual information proving all these points being mentioned. I mean unless anyone here is a top corporate executive or has a mole in the company?
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On the other hand Tmo can take over Sprint and put that company out of business once and for all and put their customers out of their misery.
Sprint will be a lot better in a year. They have cash now because of Softbank. I was surprised they came out with the plans they did just recently but hopefully they lower them so that should help all of us.
sweets55 said:
Sprint will be a lot better in a year. They have cash now because of Softbank. I was surprised they came out with the plans they did just recently but hopefully they lower them so that should help all of us.
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Sprint will never have good towers. They are trash. They've had two years to improve since I've left them. My cousin still has them. They suck. They aren't going anywhere.
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I'd have little problem with Dish, it could end up benefiting both sides. Still, T-Mobile stands to benefit less from a takeover now than they would have in the past. On the upswing as a carrier, or so it seems.
US wants 4 "major" carriers so unlikely tmo and sprint would merge anymore than tmo and at&t merger was approved by feds.
As for Dish (puke) they can't hardly run tv without being aluminum siding/used car salesmen. They'd be worse than the old nextel (which is where sprint got 95% of their terrible rape, pillage and burn customer service habits).
Full disclosure: was sprint customer almost 10 years (yes im a suicidal masochist lol) before givi g up in disgust & going to att for 3 and now on tmo.
TBH, only went with tmo because of pretty seamless wifi calling (no carrier signal works worth a dam at my house)
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