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So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Sent from my HTC Vision using XDA App
you would need to go back to stock to send it back to tmobile or you will be voiding your warrenty
Rrod15 said:
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Click to expand...
Click to collapse
Obvious physical damage is unlikely to be repaired under warranty unless you have paid extra for this kind of protection.
Search around and you can find an LCD to install yourself. This is one EXAMPLE (I don't know the provider and there are other places to buy them from, possibly for less money...)
http://www.gultek.eu/htc-spare-parts/lcd/desire-z.html
Thanks for the info but I think the phone gods really like me or something cause the purple spot just disappered...how I have no idea and I don't care but it is awsome...G2 #1 lives on to see another day with me
Sent from my HTC Vision using XDA App
Yeah, LCD's can be funny like that. Like touching a laptop screen gets you some funny colors. They are somewhat flexible, on a phone, the flexible lcd is somewhat protected by the inflexible digitizer.
Year at first I was very disappointed cause I had the spot there for about 30 mins the posted this thread, went to sleep and it was gone which made me happy...would have sucked ifap I did send it back cause I just put one of those stealth guards on my phone the full body cover one.
Sent from my HTC Vision using XDA App
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
lysergication said:
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
Click to expand...
Click to collapse
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
I sent my g1 in, with a crack all the way across the screen, discoloration everywhere, and lots of other scratches. (fell out of my pocket from a motorcycle) and they offered me the "upgrade" to the click at the time so i took it. I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Well with my g1 any problem I had with it I just sent it in for a replac ement and all it ever costed was $40 but I think that's cause the plan I have. But not sure about my g2 now cause I haven't had to send it in for a replacement yet "knock on wood" but I do wonder how much it will cost me to get a replacement.
Sent from my HTC Vision using XDA App
jenlow said:
I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Click to expand...
Click to collapse
It only cost you your soul for 3 years, which should be worth a whole hell of a lot more than a measly $100.
dhkr123 said:
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
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Click to collapse
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
lysergication said:
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
Click to expand...
Click to collapse
That depends... how many phones and laptops are you selling? Your used stuff? Or are you in that business? You may be perfectly OK on that, consult an accountant for precise details.
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
No need to brick the phone. Just unroot, return to stock rom, and take it in. You are still under warranty. They will likely give you a new phone and battery and charger. If they try to tell you otherwise, talk to a manager. Don't take their crap about making you pay 100 bucks for the insurance deductable, this isnt an insurance issue, its a warranty issue.
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
borrowedchief said:
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
Click to expand...
Click to collapse
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
I am running a Fresh rom, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
I was camping and needed to get online for work, I don't usually use the tether that much..
a
I am almost certain sprint insurence covers water damage. please verify before taking my suggestion. If it does just give your evo a bath and fry it ith water damage! software tampering will be impossible to detect and if it is possible, highly unlikely.
If your going the insurance route, just report it stolen
atapia984 said:
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
Click to expand...
Click to collapse
Thank you for pointing out my mistake. I appreciate you taking the time to correct me.
Water damge and lost or stolen u HAVE to pay the 100$ deductible. Return it to stock and u should get a free replacement or repair.
Sent from my PC36100 using XDA App
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
u921333 said:
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Sunsparc said:
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Click to expand...
Click to collapse
Excuse my ignorance, I used the youtube video to root my phone, I'm no expert by any means, what is an SBC kernel?
a
, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
Click to expand...
Click to collapse
Probably.
If your going the insurance route, just report it stolen
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Click to collapse
No, that's insurance fraud, and is illegal.
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
If I"m still eligible I'd like to avoid another Assurion claim, (not sure I have another left)
Do yall think the splotches on the screen are consistent with overheating?
a
frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
Update:
sorry for the delayed response, I don't seem to get notifications to this thread even though I'm subscribed..
My work hasn't given me the time allowed to unroot my phone and **** with sprint over warranty, I'm just going to file a claim. my last one was July 8th, so this will be my 2nd in a 12 month period and puts me in good shape for further claims if necessary.
Are yall positive I don't need to brick the phone before sending it back to assurion?
They won't care that it has been rooted?
Thanks for all the info, I'll be sure to keep this thread bookmarked, because I'm sure with my luck with phones I may need to follow the un-rooting process in the future..
Also:
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck), but, alas, the last person to 'process' my claim said they were throwing in a new charger and battery too..
saweet..
any chance I'll still get a new in box phone, or is this Evo way too old for that?
Thanks
a
Are yall positive I don't need to brick the phone before sending it back to assurion?
Click to expand...
Click to collapse
Again, NO. That's insurance fraud, and it's illegal. Your phone is out of warranty, and it's broke. That's exactly what insurance is for. Just call them, tell them your phone is broke, and pay your deductible. You do not need to brick your phone, they don't care what the problem is. As long as you have a problem, and you pay the deductible, that's all they care. Intentionally bricking your phone to make a claim is illegal.
They won't care that it has been rooted?
Click to expand...
Click to collapse
No, Asurion doesn't care. Sprint DOES care, because rooting voids your warranty. But Ausurion isn't sprint, and they dont care.
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck),
Click to expand...
Click to collapse
Umm no. If you left the phone on wifi tether in a hot car in summer for over an hour, then it's YOUR fault it overheated, NOT the battery's fault.
got my phone
sent me a brand new phone.
a
AND (drum roll, while I pull the boot out of my ass)
It has 2.3.3
a.
Eat the deductable...
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is usable now that I have my spare battery in it.
Click to expand...
Click to collapse
Another "option"
I would reset my Droid...remove the M-SD card and eat (pay) the deductible... I know it is a warranty issue...but sometimes the lost phone scenario is the best way to get around them (Sprint) from asking too many questions about WTF happened to this phone. In whereas lies answers that will not abode well to them on you having the desired outcome; which is a new (refurbished) phone for you.
Cheers!
Spirit Wolfe
"The Original XDA Forums Wolfe"
Copypasta from the Photon forum:
If juggs knows how to flash a pre-rooted on an unlocked phone he hasn't shared it and would much rather post that the workaround is bull****. I'm not really in the mood for this crap. I put up with a lot of BS when working on HDMwIn and FullHDMI. I have deleted the guide, Evo Desktop, Sprint S&R policy threads and other contribs. Don't expect any other projects from me to be posted on xda.
7. If you bring you rooted phone in for service because you screwed up I will try to fix it but reserve the right to laugh at you, unroot your phone and flash it to the latest software and laugh at you some more.
I lol'd.
Goth_ said:
7. If you bring you rooted phone in for service because you screwed up I will try to fix it but reserve the right to laugh at you, unroot your phone and flash it to the latest software and laugh at you some more.
I lol'd.
Click to expand...
Click to collapse
lmao!!! BUT JUST remember. not every tech will know everything about rooting. We try. but sometimes, we just don't have time in our lives.
but still. LOL!!!!! ON THE screwing it up part.... the customer should be billed for a trouble ticket. It isn't sprints responsibility to fix the customers mistakes.
runcool said:
not every tech will know everything about rooting. We try. but sometimes, we just don't have time in our lives.
Click to expand...
Click to collapse
Agreed. Considering the level of experience I have with deving and testing it's even more frustrating as an ISC tech. ISC techs are generally ignored and denied Sprint forum access simply because they don't work at a corporate location.
runcool said:
the customer should be billed for a trouble ticket. It isn't sprints responsibility to fix the customers mistakes.
Click to expand...
Click to collapse
I agree with this point as well however it can be very difficult and time consuming to dig through the phone to see if it's a corrupt ROM, incompatible app and so on or just user error.
what about if you have a hardware problem (usb port) and you've already taken the phone apart?
thedudejdog said:
what about if you have a hardware problem (usb port) and you've already taken the phone apart?
Click to expand...
Click to collapse
If the tamper sticker is missing that puts the burden of proof of "customer tampering" on the service department. Expect the phone to be thoroughly inspected for signs of tampering. If no evidence can be found then it's treated as any other device.
My two questions to you are: Why was the phone disassembled and are the solder points (aka pads) on the board intact? The first one is because I'm curious but the second determines if the device damage is classified as defect (pads intact) or abuse (pads missing or pulled up from the board).
Lokifish Marz said:
If the tamper sticker is missing that puts the burden of proof of "customer tampering" on the service department. Expect the phone to be thoroughly inspected for signs of tampering. If no evidence can be found then it's treated as any other device.
My two questions to you are: Why was the phone disassembled and are the solder points (aka pads) on the board intact? The first one is because I'm curious but the second determines if the device damage is classified as defect (pads intact) or abuse (pads missing or pulled up from the board).
Click to expand...
Click to collapse
the phone was taken apart to sand the black paint off the rim to make the phone red. clearly tampered with
i didn't think to check the usb port while i was inside the phone but i know it's my fault. i used a cheap off-brand car charger one time and ever since then it's been loose.
my question mostly leads to, is it worth it keep my TEP for $7/month when my phone won't be able to be repaired because the tamper sticker is gone and it shows very awesome and visible signs or customer tampering.
once you like do something like that, WHY ON EARTH would you pay 7 bucks a month? LMAO! OMG. lol. However, YOU CAN just say you lost the phone. haha. But if it is a cool tech, maybe he'll cut you some slack if you tell him you'll pay up whatever is needed to fix the issue.
Thanks for the info guys
Sooo, I have a question for you. I've been trying to deal with this for over a week now. The battery life on my Evo has been horrid as of late. I've had the phone for a little under a year now. I'm not exaclty a n00b. I know how to flash ROMs, kernels, ect. Battery life was never really a problem (not the best, but I knew what to expect). I could get around 22-26 hours with moderate use on a normal day. All of a sudden (since flashing a sense 3.0 ROM) my battery life was took a complete dump. I'm lucky to get around 6 hours of use now. The battery drains almost 15% in about 5 minutes after being unplugged from the charger and exponentially after that.
I already unrooted the phone, rooted it again, flashed a new ROM, and nothing seems to help. I took the phone to Sprint and they said the phone and battery checked out perfectly fine. Well, I'm not buying it as obviously something here is not right. If it's not the battery then it's the phone and they should be able to give me a replacement as I'm stil under the 1 year manufacturer warrenty that they do indeed cover correct?
Well, I dropped off the phone today for over 2 hours only to have it returned, not replaced, and told they "updated" it. I'm still having the same exact issue so what do I need to do/tell these people to have the phone replaced!?
Thanks!
illatwill said:
Sooo, I have a question for you. I've been trying to deal with this for over a week now. The battery life on my Evo has been horrid as of late. I've had the phone for a little under a year now. I'm not exaclty a n00b. I know how to flash ROMs, kernels, ect. Battery life was never really a problem (not the best, but I knew what to expect). I could get around 22-26 hours with moderate use on a normal day. All of a sudden (since flashing a sense 3.0 ROM) my battery life was took a complete dump. I'm lucky to get around 6 hours of use now. The battery drains almost 15% in about 5 minutes after being unplugged from the charger and exponentially after that.
I already unrooted the phone, rooted it again, flashed a new ROM, and nothing seems to help. I took the phone to Sprint and they said the phone and battery checked out perfectly fine. Well, I'm not buying it as obviously something here is not right. If it's not the battery then it's the phone and they should be able to give me a replacement as I'm stil under the 1 year manufacturer warrenty that they do indeed cover correct?
Well, I dropped off the phone today for over 2 hours only to have it returned, not replaced, and told they "updated" it. I'm still having the same exact issue so what do I need to do/tell these people to have the phone replaced!?
Thanks!
Click to expand...
Click to collapse
To clear some things up. A proper battery test takes 6-8 hours, any store tell you otherwise they're full of it. It's also generally agreed that any ROM/Kernel change needs atleast 2 days of use before you can trust battery life results. In addition, a battery calibration should be the first thing done with a ROM/Kernel change.
I personally feel that if a user flashes a custom ROM/Kernel and it has an adverse and unresolvable effect on the phone that it should not be covered however Sprint rooted phone policy says otherwise. You also have to consider that any replacement will end up being a refurb and I'm not sure how things are where you are but I wouldn't take a refub in my regoin unless I had no choice.
Lokifish Marz said:
7. If you bring you rooted phone in for service because you screwed up I will try to fix it but reserve the right to laugh at you, unroot your phone and flash it to the latest software and laugh at you some more.
Click to expand...
Click to collapse
Probably the best rule in the list!!
Lokifish Marz said:
2. You are not eligible for replacement/repair because you device is scratched, dirty, or the paint is wearing off
4. TEP, ESRP covers, at no charge: defective/cracked screens with no more than 2 cracks that are less than 1 inch long, mechanical or electrical failure, broken hinge/lens/port (provided the mainboard still functions and in the case of ports, the solder pads are not missing from the board). If you don't have TEP or ESRP or it's $35.
5. TEP/ERP covers device replacement with the payment of a $50 or $100 deductible in the following cases: screen has more than two cracks, screen has cracks more than 1 inch long, liquid damage, housing has more than two cracks, flip assembly or keyboard is separated or missing, total device failure, circuit board damage (like the microusb connector's solder pads missing from the board), smashed, lost/stolen. If you don't have TEP or ERP, you have to buy a new phone.
Click to expand...
Click to collapse
in reference to # 2,4 and 5. I dropped my phone (EVO 4G) and got it replaced with TEP and paying the $120 deductible about 3 weeks ago. The phone now has a 3/4 of an inch long curved scratch on the screen. (i thought it had gorilla glass) so would this be covered as per # 4 or is it once again a deductible for the phone as outlined in # 5 above.
TS
twospirits said:
in reference to # 2,4 and 5. I dropped my phone (EVO 4G) and got it replaced with TEP and paying the $120 deductible about 3 weeks ago. The phone now has a 3/4 of an inch long curved scratch on the screen. (i thought it had gorilla glass) so would this be covered as per # 4 or is it once again a deductible for the phone as outlined in # 5 above.
TS
Click to expand...
Click to collapse
The screen, as I was told, has a higher silica content than Gorilla Glass so it is more prone to cracks and scratches. The bad part is that scratches, even on the screen, fall under #2.
Thanks for posting this man!
I was thinking about taking my EVO (rooted) in for service, having a hard time charging it.. Only thing that's been holding me back: I do not want my phone returned un-rooted..
Sent from my PC36100 using Tapatalk
One question... Why didn't Sprint even wanna touch my phone anymore when they saw it was rooted?
Sent from my PC36100 using XDA App
brennod10 said:
One question... Why didn't Sprint even wanna touch my phone anymore when they saw it was rooted?
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Item #1 on the list. SPRINT SERVICES ROOTED PHONES. Company Policy. ANY store tell you otherwise they are WRONG. Tell them to check the Device Solutions Portal.
Updated first post regarding Nexus/Shift replacements for defective Evo's
this is very interesting. I am a care rep, and we always get 90000 different stories about the stores. The real bad ones are the indirect stores... i have heard some horror stories from customers about them that i can hardly even believe... But thank you for clearing some of this up. AND!!! i hope you guys call NSS instead of having the customer calling us when they come into your store with issues.
Lokifish Marz please help!
My EVO is having screen separation issues. It started as light leakage and has gotten worse. When you press the capacitive buttons you can feel the glass move and squeak. I currently do not have tep and was wondering what my options are. The phone is 8 months old. I know there is a signup window for tep for any phone starting August 1st. So if geting my phone repaired or replaced will require tep that would be nice to know. Also since this is a known issue would this qualify them being able to trade up a Nexus s or shift? Thanks for your help!
Sent from my PC36100 using XDA Premium App
Okay guys... Well Long story short my phones screen doesn't work anymore.
Long story: I was using my phone like usual and when I was finished I put it in my Pocket. I dIdnt realize I had a credit card in that pocket as well, next thing I know I take the phone out and between the screen and the keyboard is the credit card wedged between. I take it out thinking it'll all be fine but when I slide the keyboard Out I hear what sounds like crumbling paper and I look at the back of the phone and there is this black tape looking thing sticking Out From the phone. And now my screen doesn't come on...
I have no warranty I'm just under the one year. What will I have to pay to get this fixed?
I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic
Biggoron said:
I know on inssurance its free but for a new screen its around 50 but what you describe is like you unattatched the whole top half of the phone almost and you'll need a new phone. =[ I think the paper sound is the connection of the display to the phone board.
Sent from my OG Epic
Click to expand...
Click to collapse
Aw man I was hoping it would be less, so they can't just connect the screen again does anyone know? I'll start looking for epics for sale around here on cl just in case
Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort
shirtlessrabbit4 said:
Did you try your closest repair place ie. Geek Squad or Samsung service center? I'm sure they can give you a price of some sort
Click to expand...
Click to collapse
No since it literally just happened an hour ago
Im going to visit a sPrint store tomorrow afternoon and check it out if it's more than 50$ I'll just go ahead and buy a craigslist epic.
Okay so I went in and they offered to fix it for me or replace the phone if needed for $35, I got it fixed now for that price. I'm back to normal now after a few hard bricks from using odin, yes hard bricks, no lights nothing. I'm happy hah
Sent from me.
And just like that I'm back to being mad. I've gone back already because they jacked up my slver ring around the phone, and they said they did it by mistake, I understand its confusing tearing this phone down. Buuuuuut now I have to go back though because my my phone speaker will not work...
Sent from me.
if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.
Dougrun said:
if you have the tools, you can insert the display ribbon cable yourself but i wouldn't advise it unless you've done it before.
Click to expand...
Click to collapse
Nah the cable looked ripped they actually had to replace it with another phones screen. But looks like I'm going back since they messed up my speaker.
Sent from me.
Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium
ac16313 said:
Oka well my speaker was broken and they couldn't fix it since thy didn't have parts s they're ordering me a relcemnt. Should get it in about 48 hours. Sorry for the tpypos I'm on stoc, havet been in a while... LOL this sucks
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Hahaha piece of crap keylag glad ur getting ur epic fixed
Sent from my OG Epic
Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..
Haha tanks Biggoron
celsius0010 said:
Here in So Cal I go to third party authorized repair centers.. They are authorized to fix phones and they don't have to go by Sprint's policies.. The 2 by my house will swap parts out for free with phones that have other issues.. This lets you get your phone fixed for free even if you have no insurance and they get free publicity..
Click to expand...
Click to collapse
Thts cool this is a sprint repair center but it int run by sprint, but they seem to hav te same policies, but I though you only got a replacement with insurance, and I though they charged yu $100 for it?
Sent from my SPH-D700 using xda premium
So, heres the deal. I have an E4GT that has just recently started overheating. I have to reset it several times a day to cool it off. Also it has a cracked screen that has been like that for a couple months and the overheating just started last week. If I take it to sprint and tell them that it is overheating bad will they replace it even if the screen is cracked or will I have to go through insurance? I dont mind paying the deductible or anything but if I dont have to I dont want to.
It is not rooted either. I was going to wait till I got a replacement to root it.
You would still have to pay the deductible unless the crack is less then an inch long on the screen
Sent from my SPH-D710 using Tapatalk 2
I can help you with this question. I manager a preferred retailer and am a certified sprint technician. Couple questions about the crack. Sprint policy is that it must have 2 or less cracks, under 1 inch in length. No spider web or shattered screens can be exchanged. If its a single crack under 1 inch then a repair center should warrenty out the device under sprints equipment service and repair program (Part of your TEP if you have it.) If the cracks are larger then 1 inch or more then 2 then the phone becomes classified as Physical damage and must be replaced through asurion. While the overheating is not likely related to the crack (overheating is common with this phone) the physical damage supersedes all others and voids the warranty requiring an asurion claim. Hope that helps, please PM if you have other specific questions.
Thank you eeeeeeeeeek. Not the answer that I was looking for but it is what it is.
Not the answer because I didn't answer your question, or not the answer you were hoping for?
No you answered it perfectly. I was just hoping for something different.
Another "I broke my phone, give me another for free".
I had a lady yesterday that just bought an LG Viper 4 days ago and dropped it in water. She expected me to replace it under the 14 day guarantee.
Sunsparc said:
Another "I broke my phone, give me another for free".
I had a lady yesterday that just bought an LG Viper 4 days ago and dropped it in water. She expected me to replace it under the 14 day guarantee.
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Actually, if you would read I have no problem paying the insurance but if the overheating would get me a new phone then it would be awesome. I actually, right after talking to eeeeeeeeeek filed my claim with assurion. So before you go jumping to conclusions before reading, try reading. It isnt that hard. I promise.
I would tell them it got so hot the screen exploded
Sent from my SPH-D710 using XDA
griffen97023 said:
I would tell them it got so hot the screen exploded
Sent from my SPH-D710 using XDA
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LOL. I already filed the claim. No worries. But that was funny.
good to hear you got your phone replaced and sorry that I am a little late to this but I am a Tech at an Indirect Preferred Retailer and we are able to harvest screens and several parts from Exchange phones. I do it probably 5 times a day....won't cost you a dime if you have TEP. Remember that next time you crack your screen
animal7296 said:
LOL. I already filed the claim. No worries. But that was funny.
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Damn, where were you when I needed you? LOL No problem tho. Its all done and over with.