Develop Bugs

[Q] Make phone "defective" via software mod?

Hey guys,
You all are true genius', so I will ask you all for your help/opinion.
I don't have insurance on my Incredible, because I bought it second hand, and replaced my Eris with it. Verizon won't insure the phone because it wasn't brought through them. However, If i can prove that the phone is defective on it's own accord, ie via software, maybe they will swap it.
**Mod Edit - Warranty Fraud Comments Removed** That way when I show it to them, they would have to default swap it. They would probably try and do a factory reset, but that would keep the same rooted rom, right? Not sure how that works.
Maybe i'm just being silly, and can just pay for what ever the repair is...

That is something called fraud. I don't think you're going to get much help with that

That's rather dishonest, wouldn't you say?

Sorry, I was really upset when I woke up and posted that..anyway I can have this thread deleted please? Rather embarassing, sorry, I'm just really upset i've never had a smartphone break on me

So.... what's wrong with it?

Phone works fine, screen just shattered. I was showing it off to a bunch of Apple people and demonstrating why it ran circles around the iPhone. Set it down on my lap, and then some drunk kid knocked into my chair and it faceplanted onto the floor.
So..cracked screen :-/

1) warranty only covers phones without physical damage
2) drunk kid owes you a phone
Sent from my ADR6300 using XDA App

W4LLY said:
Phone works fine, screen just shattered. I was showing it off to a bunch of Apple people and demonstrating why it ran circles around the iPhone. Set it down on my lap, and then some drunk kid knocked into my chair and it faceplanted onto the floor.
So..cracked screen :-/
Click to expand...
Click to collapse
That kid would either have a bloody nose or would of payed for my phone in my case
Sent from my ADR6300 using XDA App

lol. Yah Verizon could care less if the phone is defective if it has a giant cracked screen. Obviously they would think that the damage to the phone affect the internals of it or something along those lines.

Not sure how you'll get a kid, who involuntarily bumped into you (at a party I'm assuming if the guy was drunk) to pay for your phone, but good luck tracking him down now. Also, probably not a great idea to have your phone sitting on your lap at a place with hard flooring while people are drunk. Put the phone in your pocket or keep it held in your hand.
I lol'd that you broke your phone trying to show up some iPhone users.

1) warranty only covers phones without physical damage
2) drunk kid owes you a phone
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
Not true. If you pay for insurance thru Verizon it absolutely covers physical damage, lost, etc. Manufactured warranty would only cover if the damage was because of some defect.
Cory
"Results may vary."

yeah, it's hopeless man, you're life is officially over...
1. Google.com
2. HTC incredible digitizer
3. spend $
4. fix phone

Ive heard of replacement screens being sold on the internet.. not sure where and who would fix it for you..but its an option

It's 120 dollars for HTC's repair contractor to replace the screen. It's not the worst thing in the world.
PS get a case

FYI.
1. Rooting your device voids ANY warranty.
2. Physical damage is not covered under manufacturer warranty. Any software defects are then attributed to the physical damage.
3. Drunk people+smartphone=bad news. Put it away.
4. The device did not break on you. You broke it.
Sent from my HTC Incredible using XDA app

csseale said:
Not true. If you pay for insurance thru Verizon it absolutely covers physical damage, lost, etc. Manufactured warranty would only cover if the damage was because of some defect.
Cory
"Results may vary."
Click to expand...
Click to collapse
Insurance and warranty are not synonymous... so yes, he is absolutely correct. and your "not true" is moot.

AdhvanIt said:
FYI.
1. Rooting your device voids ANY warranty.
2. Physical damage is not covered under manufacturer warranty. Any software defects are then attributed to the physical damage.
3. Drunk people+smartphone=bad news. Put it away.
4. The device did not break on you. You broke it.
Sent from my HTC Incredible using XDA app
Click to expand...
Click to collapse
You forgot one.
5. You are a dumbass.

1.) I wasn't trying to, I -did- show up my friends iPhone 4. 3g speed test using opera...not even close.
2.) I had the Verizon case, but it obviously didn't offer the best frontal support.
3.) Violence doesn't solve anything, and it was a random person I don't even know. He didnt purposely knock into me..he was just a drunk idiot. My grip could have been better/been paying attention to it more.
4.) Thank you all for the various replies/solutions.
If HTC replaces the screen for 120$, I'm really ok with that. Apple charges 199$ for an iPhone 4 screen.
I understand how warrantee's work, I fix iPhones all day. I know that accidental/physical damage is not covered under a typical warranty, but Verizon's Insurance policy (7$ a month, with an 80$ deductable) is normally great because it will replace your phone NO MATTER WHAT, that involves falling off a cliff, cracked screen, ect.
The problem is that since i got my Incredible second hand, and not though VZ, they wouldn't transfer my insurance to the new phone. So, I can go back to using my Eris..but I really am in love with my Incredible.
5.) I know rooting voids warranty. If it was a stock root, though, the VZ rep probably wouldn't get it, was my original point. Regardless, if you do a factory reset, or unroot your device, your warranty is no longer voided, no?

I would start checking out the kiosks at your local mall. Our rinky-dink mall has 2 stores that will replaced cracked screens for about $80 - $100.....while you wait...

najaboy said:
Insurance and warranty are not synonymous... so yes, he is absolutely correct. and your "not true" is moot.
Click to expand...
Click to collapse
Ok
Cory
"Results may vary."

G2 screen discolored

So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Sent from my HTC Vision using XDA App

you would need to go back to stock to send it back to tmobile or you will be voiding your warrenty

Rrod15 said:
So I droped my phone and now I have a purple spot in my screen.
I was wondering do you think I can get a replacement G2 even if I have S-off. I was thinking about just flashing the stock rooted backup I have and sending it in. Has anyone gotten a replacement with S-off?
Click to expand...
Click to collapse
Obvious physical damage is unlikely to be repaired under warranty unless you have paid extra for this kind of protection.
Search around and you can find an LCD to install yourself. This is one EXAMPLE (I don't know the provider and there are other places to buy them from, possibly for less money...)
http://www.gultek.eu/htc-spare-parts/lcd/desire-z.html

Thanks for the info but I think the phone gods really like me or something cause the purple spot just disappered...how I have no idea and I don't care but it is awsome...G2 #1 lives on to see another day with me
Sent from my HTC Vision using XDA App

Yeah, LCD's can be funny like that. Like touching a laptop screen gets you some funny colors. They are somewhat flexible, on a phone, the flexible lcd is somewhat protected by the inflexible digitizer.

Year at first I was very disappointed cause I had the spot there for about 30 mins the posted this thread, went to sleep and it was gone which made me happy...would have sucked ifap I did send it back cause I just put one of those stealth guards on my phone the full body cover one.
Sent from my HTC Vision using XDA App

I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.

lysergication said:
I think the best thing to do in this case is to brick the phone to the point it doesnt even turn on. Discreetely of course. I had major water damage on my TP2 with a custom rom before. But the fact that the phone didnt even start up and that I bleached the moisture indicators helped me get a warranty replacement.
Click to expand...
Click to collapse
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).

I sent my g1 in, with a crack all the way across the screen, discoloration everywhere, and lots of other scratches. (fell out of my pocket from a motorcycle) and they offered me the "upgrade" to the click at the time so i took it. I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.

Well with my g1 any problem I had with it I just sent it in for a replac ement and all it ever costed was $40 but I think that's cause the plan I have. But not sure about my g2 now cause I haven't had to send it in for a replacement yet "knock on wood" but I do wonder how much it will cost me to get a replacement.
Sent from my HTC Vision using XDA App

jenlow said:
I wasnt charged anything, and what they dont tell you is that if you are charged, its only gonna be 100 bucks, which is the same as what you'd pay with insurance.
Click to expand...
Click to collapse
It only cost you your soul for 3 years, which should be worth a whole hell of a lot more than a measly $100.

dhkr123 said:
You're late to the thread (and obviously didn't read it through). His problem was just temporary. Also, your solution is in extremely poor taste (both ethically and legally).
Click to expand...
Click to collapse
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.

lysergication said:
I knew that the OP's original problem did not apply anymore. The purpose of my reply was rather to share my experience with the others reading the post, ethics aside. As far as legality goes, you got me there now that I think about it, so I am forced to advise against doing this. Although in reality I hardly think it's any worse than not claiming the money earned from selling a phone, laptop etc., on your taxes.
Click to expand...
Click to collapse
That depends... how many phones and laptops are you selling? Your used stuff? Or are you in that business? You may be perfectly OK on that, consult an accountant for precise details.

[Q] Question about getting a replacement phone

Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A

If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.

No need to brick the phone. Just unroot, return to stock rom, and take it in. You are still under warranty. They will likely give you a new phone and battery and charger. If they try to tell you otherwise, talk to a manager. Don't take their crap about making you pay 100 bucks for the insurance deductable, this isnt an insurance issue, its a warranty issue.

lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
borrowedchief said:
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
Click to expand...
Click to collapse
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.

I am running a Fresh rom, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
I was camping and needed to get online for work, I don't usually use the tether that much..
a

I am almost certain sprint insurence covers water damage. please verify before taking my suggestion. If it does just give your evo a bath and fry it ith water damage! software tampering will be impossible to detect and if it is possible, highly unlikely.

If your going the insurance route, just report it stolen

atapia984 said:
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
Click to expand...
Click to collapse
Thank you for pointing out my mistake. I appreciate you taking the time to correct me.

Water damge and lost or stolen u HAVE to pay the 100$ deductible. Return it to stock and u should get a free replacement or repair.
Sent from my PC36100 using XDA App

It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App

u921333 said:
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.

Sunsparc said:
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Click to expand...
Click to collapse
Excuse my ignorance, I used the youtube video to root my phone, I'm no expert by any means, what is an SBC kernel?
a

, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
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Click to collapse
Probably.
If your going the insurance route, just report it stolen
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Click to collapse
No, that's insurance fraud, and is illegal.

Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.

frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
If I"m still eligible I'd like to avoid another Assurion claim, (not sure I have another left)
Do yall think the splotches on the screen are consistent with overheating?
a

frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
Update:
sorry for the delayed response, I don't seem to get notifications to this thread even though I'm subscribed..
My work hasn't given me the time allowed to unroot my phone and **** with sprint over warranty, I'm just going to file a claim. my last one was July 8th, so this will be my 2nd in a 12 month period and puts me in good shape for further claims if necessary.
Are yall positive I don't need to brick the phone before sending it back to assurion?
They won't care that it has been rooted?
Thanks for all the info, I'll be sure to keep this thread bookmarked, because I'm sure with my luck with phones I may need to follow the un-rooting process in the future..
Also:
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck), but, alas, the last person to 'process' my claim said they were throwing in a new charger and battery too..
saweet..
any chance I'll still get a new in box phone, or is this Evo way too old for that?
Thanks
a

Are yall positive I don't need to brick the phone before sending it back to assurion?
Click to expand...
Click to collapse
Again, NO. That's insurance fraud, and it's illegal. Your phone is out of warranty, and it's broke. That's exactly what insurance is for. Just call them, tell them your phone is broke, and pay your deductible. You do not need to brick your phone, they don't care what the problem is. As long as you have a problem, and you pay the deductible, that's all they care. Intentionally bricking your phone to make a claim is illegal.
They won't care that it has been rooted?
Click to expand...
Click to collapse
No, Asurion doesn't care. Sprint DOES care, because rooting voids your warranty. But Ausurion isn't sprint, and they dont care.
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck),
Click to expand...
Click to collapse
Umm no. If you left the phone on wifi tether in a hot car in summer for over an hour, then it's YOUR fault it overheated, NOT the battery's fault.

got my phone
sent me a brand new phone.
a

AND (drum roll, while I pull the boot out of my ass)
It has 2.3.3
a.

Eat the deductable...
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is usable now that I have my spare battery in it.
Click to expand...
Click to collapse
Another "option"
I would reset my Droid...remove the M-SD card and eat (pay) the deductible... I know it is a warranty issue...but sometimes the lost phone scenario is the best way to get around them (Sprint) from asking too many questions about WTF happened to this phone. In whereas lies answers that will not abode well to them on you having the desired outcome; which is a new (refurbished) phone for you.
Cheers!
Spirit Wolfe
"The Original XDA Forums Wolfe"

[Q] What would you do (broken screen / antenna)

So I bought my Evo within 5 days of release last year, took very good care of it, treated it like a baby, blah blah blah. This morning while heading to my car for work, my poor evo slipped from my hand and landed like a piece of buttered toast screen side down (literally a straight fall, i was kind of amazed!). I pick it up in a panic, all seems well, brush off some dirt, and head to work. About 1.5 hours into my shift i glance at the phone to check messages, and no screen power. I freak out, yell bunches, and move on with my day. It should be noted right now that during the day i keep hearing messages come through, and I can call the phone and hear it ring.
Fast forward to after work, I take my phone in to Sprint (running CM7 nightly but after reading another post regarding Spring & root I decide to risk it..) and am informed it's $35 to replace the screen. I wait around, and ~90 minutes later they bring out my phone with a shiny new screen. I shell out the $35 and head home. While I didn't really notice, I suppose in hindsight the signal was a bit low, but I was almost 2 hours late getting home from work and i had things to do!
Now, sitting in my basement, I notice that I now have 0 service. Nothing. Nada. I revert to a known working version of CM to ensure the latest nightly wasn't at fault (I had flashed one just before leaving for work in the AM and as such had a very fresh backup). This did not help. I do some internet research, break out the number 5 torx driver, and discover that compared to the numerous images of open Evos I find online, mine is missing a connector between the green board and the actual antenna!
My question here? Tomorrow after work I will be returning to the Sprint store...how would *you* approach this issue? Would you be upfront on the discovery? Play stupid? Like I said, none of the issues occurred before having the phone serviced.
If you look at this picture on ifixit http://guide-images.ifixit.net/igi/6vuwjaGT1T1ySCZr.huge on the board to the left of the camera is a cluster of 4 clips and above and to the left of that cluster are 2 more clips one above and one more left / diagonally from the cluster. The one on the diagonal is missing from my evo. Granted I don't KNOW for sure this is the 3G antenna...I do know that it's not on my phone and my signal strength suddenly is terrible!
So, have at it, I am interested to hear what anyone may have to say, good bad and funny
EDIT - Phone is past the 1 year manufacture warranty and I never purchased any form of insurance through sprint!

I would be very direct, but polite. They know you were just there to get the screen replaced and obviously they had to take it apart to do so. I would argue that something isn't right with the phone. Yes, you have a new display but is it possible that something was damaged during the repair? You know your device and getting the screen repaired should have little to no effect on reception. Respectfully demand that they go over their work or provide you with a different EVO.

My question here? Tomorrow after work I will be returning to the Sprint store...how would *you* approach this issue? Would you be upfront on the discovery? Play stupid?
Click to expand...
Click to collapse
Well I would obviously tell them the truth, and pay the 100 dollar deductible to get a replacement from insurance. If you tell them anything else, that's fraud, and thats why WE all pay more for every phone because people try to scam sprint. You were the one who dropped it, so man up and pay the deductible.

sitlet said:
Well I would obviously tell them the truth, and pay the 100 dollar deductible to get a replacement from insurance. If you tell them anything else, that's fraud, and thats why WE all pay more for every phone because people try to scam sprint. You were the one who dropped it, so man up and pay the deductible.
Click to expand...
Click to collapse
See my edit, I forgot to put in there, I have never had insurance on the phone and have no intention of taking advantage of anything. In fact it was a trainee that gave me my phone back and told me I could leave and I was all "uh, I have to pay don't I?" and he was all "I don't think so they just told me to give you your phone..." 5min later I'm handing over $35 plus tax So yeah, I always do right and simply ask that karma repay the favor

My E4GT started smoking today

I was dropping my dad off at the airport in Canada and right when I cross the border we started smelling something like burning rubber. We drove 10 ft., paid the toll, and right after the smell got heavier and I saw smoke come from the phone. I immediately turned the phone off and checked for any burn marks, but found none. Pandora also froze and stopped playing music during this time. I had international roaming turned off, but I really hope Sprint and Samsung's way of preventing unwanted roaming doesn't involve combusting the phone. Yesterday, my entire screen turned yellow, out of the blue. I don't know if the two issues are related, but it seems like something's not right with my phone. The screen went back to normal after I turned it off and on, but that was an odd issue.
I just got home, re-flashed the stock EG30 kernel (I was using the stock EK02 kernel for about 2-3 days, it was during this time that I had the yellow screen and smoke), but I'm kind of paranoid about leaving the phone on. Since there's no physical damage to the phone, what are the chances that Sprint will replace my phone if I walk into a store? I leave my phone in the car when I go work out and I really don't want to walk out one day to see my car on fire.

Something tells me if you told sprint your phone started smoking and now doesn't work properly they would most likely replace it.
Sent from my SPH-D710 using XDA App

I took my evo back to fix my power button and they gave me a brand new one, I had stock rom but had s-off
Sent from my SPH-D710 using Tapatalk

Alright, I flashed everything back to complete stock. Wiped all the data on my phone and packed it up. I'll stop by the Sprint store first thing tomorrow and see about getting it replaced. Should make for an interesting conversation, at the least.

Smoking Epic Touch is a recent upgrade which came via OTA. Many people complained our phones weren't exploding like the new iPhone 4S so Samsung threw a quick patch together.
I'll give it to Apple, they definitely beat Android to the punch on the newest smartphone feature, "explodiness."
sauce: http://www.telegraph.co.uk/technology/apple/8922888/Exploding-iPhone-investigated.html

open the back cover, your battery might have some burn marks lol

Always look at battery temps if you are able. A quick one is Android Assistant. Ive hit 52C (125F) on my Epic and Epic Touch without smoking... so yours must've been quite a bit hotter.

expertzero1 said:
open the back cover, your battery might have some burn marks lol
Click to expand...
Click to collapse
There are no burn marks of any kind.
I just got back from the Sprint store and am unsatisfied with how things turned out. After waiting for 20-30 minutes I got a tech to look at the phone. After another 20 minutes, he came back and said that he took it apart and found no burn marks--which I don't disagree with since I turned the phone off at the first sign of smoke and checked for burn marks, myself. The next part is what had me scratching my head. He then proceeded to tell me that he 'cleaned' the phone and handed it back to me telling me that it's good to go and that I should "try to avoid making it hot". Haha, what? I was listening to Pandora with nothing else running on a stock (not overclocked) kernel, if the phone got hot enough to smoke from this what can I do that's not going to make it smoke again? This is where I became baffled. I just told you I saw the phone smoking yesterday and that the screen was acting up the day before that and you think using some rubbing alcohol or compressed air makes the phone safe to use again?
I asked to speak to the manager and after some talking she said that because I didn't have the extended warranty I'd need to pay $35 for a reconditioned phone. I declined as I expected them to just replace the phone.
I don't think that the manager or the tech were completely in the wrong to handle the situation the way that they did since there was no physical proof that the phone did indeed smoke. That being said, given that the phone showed no signs of physical damage (which the tech confirmed) and that it seemed to be working fine, wouldn't it have been better of them to save face and just replace my phone with no charge? It's entirely possible that I could be lying about the phone smoking, but if that were the case wouldn't something else be up? Why would I go out of my way to try and replace a phone that's working correctly? It's not like I wanted a different model phone, either. I just wanted a replacement GS2.
Sigh. I'm going to contact sprint customer support and explain the situation to them and see if they can give me a different answer. If that doesn't pan out I'll try contacting Samsung. Regardless, my opinion of Sprint has dropped a great deal.
EDIT: I just got off the phone with Sprint and the CSR waived the $35 fee. I'll pick up the replacement later today. Well, the CSR brought my opinion of Sprint right back up.

Check this out
http://tinyurl.com/7orbabm
.: sent from my Samsung Galaxy S II Epic 4G Touch :.

Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium

squshy 7 said:
Honestly, you shouldn't be surprised by a $35 fee considering you don't have TEP.
You have to remember,Samsung manufactured the phone, you could always go through them. Sprint just simply acts as a convenient go-between for things like repairs. That 35 is more or less for the convenience of not having to go through the manufacturer (which is always a pain). You could also pay 8 a month for the same convenience...sounds fair to me ..
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
It seems fair to me as well. I pay it on both of my phones. When I had my Epic, I had a screen go bad and they not only replaced the screen, they Also replaced the keyboard and battery cover. It was like a brand new phone. I also got my Nexus wet and the camera broke. I called and they said to just bring it in. I don't know how it is when you don't pay the $8 a month but they always take care of me without any hassle. I will always pay it just because it makes things go so smooth if I have a problem
Sent from my SPH-D710 using xda premium

With regards to the replacement fee: I've been a cell phone user for close to a decade and I've never had a phone die on me, let alone begin smoking on me. So I have no prior experience dealing with replacing phones with manufacturer defects. After this experience though, I do have a new understanding of the process by which cell phones are replaced, so I won't be surprised by the fee the next time something like this happens and I go to a Sprint store, instead of the manufacturer, to remedy the situation.
Regardless, Sprint's over the phone customer service reps exceeded my expectations--they were friendly and quickly resolved the issue without making a big deal out of it, which I greatly appreciated.
I didn't get the replacement when I walked into the store, they told me they'd mail it to my house and that it'd arrive in about 2 business days. I'll post a final update after I receive the replacement.

I got the replacement re-certified phone today. It looks new, came in a generic box with no accessories. They didn't include a new battery, though. Which, I think, may have a chance of being the reason the phone was smoking in the first place.
Regardless, the phone seems to work fine. I'll use it completely stock for a few days to make sure everything's ok.

looks like ur phone needs an intervention

My ET4G smokes all the time but I think it has to do with the blazing fast 3G speeds of 0.8Mbps down and 0.2Mbps up...

Sound like your phone may need a patch to fix it...
Sent from my SPH-D710 using xda premium