External speaker - Epic 4G Q&A, Help & Troubleshooting

So 2 days ago. I was just watching a movie on the phone all was fine then all of a sudden the sound started crackling like a blown speaker. No matter what I do it has the same sound. Any help with this?
Sent from my SPH-D700 using XDA App

tcooper85 said:
So 2 days ago. I was just watching a movie on the phone all was fine then all of a sudden the sound started crackling like a blown speaker. No matter what I do it has the same sound. Any help with this?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Sounds like a blown speaker. If your not running stock, flash to stock with odin and use your TEP for a replacement. I've returned a couple epics for bad speakers already.

Same. My sister's has done it twice. Its a common problem apparently. Just rememeber to odin back to stock, so your warranty will cover it.

It's an easily serviceable part.
If you have TEP, a sprint corporate store will replace the part.
If you DON'T have TEP, they will still replace it for $35.

So i just got back from the sprint store. I didn't have to flash to anything half the people there had rooted phones as well they replaced it up my warranty without any questions. THey were asking me what rom i was using and how did i root my phone and where i got it and if i would show them how to do it. So yeah lol

MikeEx said:
It's an easily serviceable part.
If you have TEP, a sprint corporate store will replace the part.
If you DON'T have TEP, they will still replace it for $35.
Click to expand...
Click to collapse
There isn't a corporate store within 100 miles of me. All the stores in my area are franchise. They don't repair phones and they don't do the $35 deal. They only replace them. If you don't have TEP, your screwed.

mattallica76 said:
There isn't a corporate store within 100 miles of me. All the stores in my area are franchise. They don't repair phones and they don't do the $35 deal. They only replace them. If you don't have TEP, your screwed.
Click to expand...
Click to collapse
Well, that sucks for Sprint then.
For those without TEP:
There is a seller on ebay that lists new speaker replacement parts.
I just bought the part and fixed my old-man's epic the other day (no TEP, Don't ask).

MikeEx said:
Well, that sucks for Sprint then.
For those without TEP:
There is a seller on ebay that lists new speaker replacement parts.
I just bought the part and fixed my old-man's epic the other day (no TEP, Don't ask).
Click to expand...
Click to collapse
Nice find.

Nice find with the speaker.
Will replacing the external speaker be difficult?
I can put computer's together but i'm not sure if i'm up to repairing my phone.

futureprospect said:
Will replacing the external speaker be difficult?
Click to expand...
Click to collapse
The only difficult step is peeling off the back plate.
Here's a video for reference
Pry off the back plate. Disconnect the antenna wire from the speaker. unscrew the speaker and pull it out.
The speaker literally drops in place.
Just make sure to line up the connector
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and give it a few taps to be sure.

MikeEx said:
The only difficult step is peeling off the back plate.
Here's a video for reference
Pry off the back plate. Disconnect the antenna wire from the speaker. unscrew the speaker and pull it out.
The speaker literally drops in place.
Just make sure to line up the connector
and give it a few taps to be sure.
Click to expand...
Click to collapse
Thanks for the reference!
It says that i need a nipper tool, but it just looks like a pair of tweezers. Will i be able to remove and reconnect the antenna without a nipper?

Yes.
*10 characters*

I have the same problem, the phone is 5-6 months old, on SRF1.1.1 and I keep it mostly on vibrate so definitely not caused by listening to music etc. on loud volume.
The thing is, the phone is imported and being used in India so question of returns for warranty/TEP does not arise.
Please could anyone help me out with an EBay link to external speakers (the one given here has ended).
To clarify - this is the external speaker i.e. the one from where rings/music etc. come which has the issue, the in-call speaker where I hear the other person talk is fine.
Thanks.

Help please.

Related

Speaker doesn't work!

Yesterday all worked fine on my defy. Suddenly this morning, I can't hear anything from speaker during a call (the Handsfree instead works). This is an hardware problem. My phone has never dropped or I never immersed it under water, I always keep it very well.
Many other defy's owners have this problem with their phone:
https://supportforums.motorola.com/thread/41152?start=60&tstart=0
I've got the same problem. I'm taking my phone back tomorrow.
tim440 said:
I've got the same problem. I'm taking my phone back tomorrow.
Click to expand...
Click to collapse
Why does this seem to mainly hit Euro phones? I know there are some differences between the US and non-US phones, but the hardware must be the same. Right? Mind if I ask you guys a couple of questions?
Have you been using the stereo headphone jack before this happened?
Have you "messed around" with the headphones just to see if the mechanism that cuts out/mutes the main speaker when the headphone is inserted could be "freed"? I know this isn't quite logical as the main speaker still works on speakerphone, but... you never know.
I presume people have tried factory resets in the unlikely case that this is a software issue?
And... if you pull the battery and look at the sticker inside I presume it will say "made in China", but is there another, manufacturing number?
Mine says: TA80800V9R qtQ 0UG B13
SJUG6039BA 0101 Made in China
It also has an FCC approval sticker which I assume yours do not have.
Thanks
I've never used the stereo headphone. The factory reset didn't resolve the problem (but the sound come back for few seconds if you squeeze the screen during phone calls with the thumb and index finger).
Under the battery I see:
TA72002JEF sTJ OTU B04
SJUG6015AA Made in China
and there isn't any FCC sticker. Can you post a photo of your phone without the battery?
I want to see this sticker.
che188 said:
I've never used the stereo headphone. The factory reset didn't resolve the problem (but the sound come back for few seconds if you squeeze the screen during phone calls with the thumb and index finger).
Under the battery I see:
TA72002JEF sTJ OTU B04
SJUG6015AA Made in China
and there isn't any FCC sticker. Can you post a photo of your phone without the battery?
I want to see this sticker.
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i have that sticker also, no problems so far. defy vodafone bought in spain,
fernandet1 said:
i have that sticker also, no problems so far. defy vodafone bought in spain,
Click to expand...
Click to collapse
How long have you had your Defy? If you don't mind me asking.
Also Che, how long have you had yours?
at the moment,one week, i didnt use the earphones and never put down on the water.
regards
From a week. I've never put it down on the water too.
Phone was bought in Spain and made in China. Used the headphones a fair bit before problem started, for music and radio. I can actually see that there's a part loose. Maybe it's a batch problem and we got the bad batch here in Europe.
My problem started after nine days. Annoying thing here is that they'll repair the phone rather than give me a new one, which means a two week wait to get it back.
I use the headphones, have dunked my Defy in water several times and a Starbucks cup of hot coffee. Works fine. Had it for over a month. (USA T-MO)
can we make a statistical representation of how many US and NON-US Defys are having the dreaded speaker problem?
xtian63 said:
can we make a statistical representation of how mane US and NON-US Defys are having the dreaded speaker problem?
Click to expand...
Click to collapse
Good idea!
xtian63 said:
can we make a statistical representation of how mane US and NON-US Defys are having the dreaded speaker problem?
Click to expand...
Click to collapse
Here's a German link trying to so something like that:
http://translate.google.com/transla....html&prev=_t&rurl=translate.google.com&twu=1
If WE want to do it these links may help:
US Motorola Defy forum (very few)
https://supportforums.motorola.com/thread/41673?tstart=0
Non-US Motorola Defy forum (a lot)
https://supportforums.motorola.com/thread/41152?tstart=0
This is supposed to be a fix/solution which I guess says it's a defective speaker?
Original language link: http://forum.mobile-review.com//showpost.php?p=2539163&postcount=542
OK here's a better version: http://www.mobile-review.com/articles/2010/birulki-96-en.shtml#2
Awesome, my speaker is dead too.
Never dunk it but used the headset for days before the speaker went mute.
I'm from Brazil and there are other reports of the same problem from other brazilian consumers, so that's probably a big batch of defective speakers shipped worldwide.
Very good!! I send it back to my seller (pixmania) and I hope that it will give me my money (there are too many defective units in europe!!!)
Blog BGR has picked this up...
http://www.bgr.com/2010/12/09/motorola-defy-units-plagued-by-defective-speakers/
danbutter said:
Blog BGR has picked this up...
http://www.bgr.com/2010/12/09/motorola-defy-units-plagued-by-defective-speakers/
Click to expand...
Click to collapse
seems seriously
USA DEFY has very few problem, right?
SteveChou said:
seems serious
USA DEFY has very few problem, right?
Click to expand...
Click to collapse
It seems that the US version has the problem as well, but not nearly to the extent as other countries. Is that because it has been available and is more popular (midrange phones don't seem to sell as well in US) in other countries? Not sure.
Anyway knowyourmobile and phonesreview picked up on bgr's post and are also running stories. Hopefully moto are working to figure this out quickly.
They say they are here:
https://supportforums.motorola.com/thread/41152?start=0&tstart=0
I'm on the fence...was gonna buy one tomorrow for a Christmas present and even though there aren't many issues with ones here in the US...still makes me a bit cautious about getting one as I'll be doing it at full price if I do.
Life is a gamble though right? hehe

[Q] Broken Screen! Help?

My G2's screen is broken. I think it may have happened while I was skiing with it in my jacket pocket. I am very confident it's not a moisture issue as the indicator is 100% white and I rice'd it for 48 hours just to be sure. I checked with T-Mobile and HTC, and both have said they will RMA it (limited warranty). However, I want to make sure that they don't say the warranty is void because of physical damage or whatever reason. The phone is in flawless condition other than the screen failure.
Anyone have thoughts? Is one method of RMA preferable to the other?
Here is a pic:
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bumping for posterity
Bueller...?
your screen is cracked... don't send it in you'll pay like 300+ bucks
Sent from my HTC Vision using XDA App
That is physical damage my friend...
So what's the best course of action if I don't send it in?
Well if u got insurance it will be cheaper to replace it and if you dont ... you could replace it your self which should be only done if you know what your doing and other than that yea... maybe the others have better suggestion
Sent from my HTC Vision using XDA App
I do not have insurance, and I already ordered a warranty replacement from T-Mobile. It's still a few days out. I am just now worried that they might try to charge me $300 or whatever for physical damage. Here is my plan:
I will replace the LCD myself and then send back to them a perfectly fine phone (albeit with a replacement LCD), and order a replacement "void" sticker for the one that will inevitably break when I take apart the phone (I am under the impression there is just one). I have become very skilled at iPhone assemblies, do you think those skills will transition nicely to a Desire Z tear down?
Alternatives I have thought of:
- Do a tear down of the phone and just unplug the LCD ribbon cable.
- Just send it back in its current state and hope for the best.
Would appreciate advice, oh knowledgeable citizens of the Internet.
Ah I see you have knowledge of takeing iPhones apart. I to have some skills with itouch and also my old motorola cliq takeing them apart. Well the only diffrence is with android type phones (most) are a liitle bit harder to open but other than that when u open it you should easily be able to fix or replace the need parts. My only advice is make sure you don't leave any traces of you disassembleing the G2. Wish you best of luck my friend. One more thing don't unplug the LCD screen. When they inspect the device and see that you tempered with it that an automatic void warranty. So when u send it back to the repair center make sure everything looks like the way you got it
Sent from my HTC Vision using XDA App
I cracked my LCD last week (yours looks as if you cracked the gorilla glass/digitizer from the looks of your pic) either way, it's roughly the same job, I just finished doing it, it was a pain! - lol
I went ahead and replaced the hinge spring while I was in there, the new spring is awesome, I got the 31lb spring from McMaster-Carr!
I couldn't find what I felt was a genuine HTC screen online, so I just bought a broken G2 with a good screen on ebay for $53
you should fix it and replace the spring - I am glad I did mine myself and saved $400 - took a couple of hours since I had to do the ebay parts phone as well.
PS - if you can't disassemble a laptop completely down as far as it will go (complete disassembly of laptop and also screen) and get it back together and have it work perfectly, then you don't want to try this! - Also, if you are sending the repaired phone to HTC, then you will need to get a hair dryer and carefully remove the VOID sticker.
Tools required:
good quality T5 screwdriver (I used a Wiha 267)
good quality phillips #0 screwdriver (I used a Wiha 261)
safe open plastic pry tool (the light blue thing)
utility knife
youtube video from repair universe

Insurance question

My headphone jack is failing on me all of a sudden. With a little bit of movement it stops sending sound towards one side of the headphones. My phone has A LOT of scuffs and scratches. Will I be able to get it fixed by taking it to a Sprint store? Or would I have to send it to Asurion?
I personally haven't dealt with this problem, so I'm assuming here.
If the jack is off the board (similar to charging port issues) with peeled circuit board, it would be an insurance claim. Otherwise, the store can handle it.
Yep, Sprint's official policy is, if the port is loose on the board, they will replace it. If the port is completely broken off, they will send you to asurion.
As far as the scratches, most stores dont care about scratches. If you have cracks, dents, etc, then they will probably turn you away.
Okay, I took my phone today and they said they'll give it a look. Hour and a half later they returned it and said they fixed the problem. Also, they replaced my kick stand and camera which is really nice of them. The technician even did a final check with her headphones to see if it was fixed. I went home and when I plugged in my headphones I got sound from both sides. All fine and dandy until I moved and then no more noise from the right side. Same issue. I know it isn't broken off since if I jiggle the headphone jack slightly there is sound coming off both sides. (checked to see if my headphones were the problem with multiple things but I got sound from both sides) If the headphone jack gets a little movement then the sound gets cut off again. I then went a second time and said the problem was happening again and brought my headphones and my iPod this time with me to show them that my headphones weren't the problem. The sales rep took out his headphones and told me nothing was wrong. He said my headphones needed more power to function properly. (I have been using my headphones with my EVO for 6 months without a problem) His headphones had a 90 degree jack while mine had a straight jack. (This might have helped them see the problem) I showed him the problem using my headphones and he definitely acknowledged it. He finally told me that since they have no issues using their headphones, there isn't a thing they can do.
What can I do so they can fix it?
Here are pictures of the different jacks:
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This is similar to my headphones. Notice how the jack is long and straight.
This jack is similar to the sales rep's headphones. Notice how short it is.
Actually, it sounds like a wire in your headphones may be kinked or shorted, since it worked with a different pair of headphones. I've had the same thing happen, thinking that the port went out when it was actually the headphones.
Try a third pair and see if it does it.
I love The Wall, nice headphones too
If it isn't the headphones, just try a different store. I've been to two different Sprint stores with problems with my Evo - one store gave me a hard time while the other replaced the phone no questions asked... for the same problem.
(from... Evo/MIUI/Tapatalk)
Yeah, just to double check, try your headphones with a few devices just to make sure thats not it. But it has nothing to do with the "power" of your headphones, they are dumb.
Otherwise, try a different sprint store. If the headphone port is loose or broken, there is no way to fix it. They need to completely replace the main board, or give you a new phone. Don't stop trying until they do, Sprint is cheaper than my grandma, they will fight you to not replace your device so they dont lose a few bucks.

Housing Replacement Desire HD

My question is a relatively simple one... I sent away my desire hd to this company
http://www.htcphonerepairs.co.uk/HTC-Desire-HD/Housing-Replacement-Desire-HD.html
... to have the housing replaced, to make it look like new again. It arrived back in the post today, however there were several what looked like screwdriver scoring marks around the flash cover (see pics below) - that as well as the lense was loose and caused the phone to rattle!
Obviously I sent it back to the company under warranty immediately and they agreed to resolve.
My question is this... is it difficult to fit a new housing to the DHD without leaving marks? Also should a replacement housing cause the lense to be loose or was it just bad fitting by the repair company? Has anyone else had their housing replaced mark free?
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not sure if it is that easy to do it yourself but hey, someone is selling it on eBay
http://www.ebay.com.au/itm/ORIGINAL...AU_MobilePhoneAccessories&hash=item3cc296c7de
2 things...they were not careful putting on that cover...or worse...used the old one again, maybe by mistake. the reason I say that is it looks like pry marks from trying to get it off. not that hard to put on all new case etc. that particular cover is tricky but with care should go on no problem.
I spoke to the company earlier this morning and they were very apologetic... should have the phone back again hopefully tomorrow morning... will update then.
gcarter said:
I spoke to the company earlier this morning and they were very apologetic... should have the phone back again hopefully tomorrow morning... will update then.
Click to expand...
Click to collapse
There is plenty of youtube videos that explain how to do it. I don't like their work, if you watch the videos you can see that flash housing can be removed pushing from the inside and not externally with screwdriver.
My english is terrible...just watch this
http://www.youtube.com/watch?v=JfatoeWbMRk&feature=related
I've done this myself and it's very easy to do without leaving a mark.
Sent from my Motorola Startac running ICS.
pwraggcan said:
I've done this myself and it's very easy to do without leaving a mark.
Sent from my Motorola Startac running ICS.
Click to expand...
Click to collapse
Good to hear, thanks for that... will see what happens when my phone gets back for the second time.
The plot thickens - received an email from the company earlier this morning, asking me to call them re the work on my phone.
They informed me that most if not all "replacement housings" from the manufacturer, come with some minor blemishes and or marks (this was after a 10 min rant on my behalf about this being bulls*it)
Can anyone confirm this to be the case? They even said that replacement housings for sale on ebay are probably gonna have some minor marks on them already...
This is mostly true at least the part aboot ebay but if they're coming from the manufacturer they should be in new condition.
When I bought one on ebay it was described as having minor marks but it arrived to me in new condition.
Sent from my Motorola Startac running ICS.
gcarter said:
The plot thickens - received an email from the company earlier this morning, asking me to call them re the work on my phone.
They informed me that most if not all "replacement housings" from the manufacturer, come with some minor blemishes and or marks (this was after a 10 min rant on my behalf about this being bulls*it)
Can anyone confirm this to be the case? They even said that replacement housings for sale on ebay are probably gonna have some minor marks on them already...
Click to expand...
Click to collapse
This is BS, blemishes from the manufacturer? Are you serious? When you first bought your phone did they have any blemishes? OEM parts from the manufacturer are spotless or they never get used by HTC manufacturing! I'd ask for your money back, buy your own housing from Ebay and do it yourself.
Found this on ebay
http://item.mobileweb.ebay.co.uk/vi...6235e2fff17910?itemId=180810313533&cmd=VIDESC
Sent from my Motorola Startac running ICS.
Ooops forgot to update this thread! My phone arrived back for the second time, and although much better than the first attempt, the housing still had minor marks both front and back... NEVER using this company again OR recommending them either... they never even apologised the 1st time around, and never got a refund for my duplicated posting costs!
Im a perfectionist when it comes to my phones, and decided to flog it on ebay... have now purchased a brand new one... should be here in a couple of days

[Q] Need advice on replacement

Morning all!!
I need your advice on getting my 4G Touch replaced. My wife and I purchased both our E4GT on December of last year and it looks like mine needs repair or replaced. We did not opt for the insurance which is my issue.
My accelerometer is not functioning correctly so it can no longer tell how I'm holding it anymore and rotates any way it feels like. I have disabled screen rotation, but that doesn't help with the camera app. Most of the time it takes pictures sideways or upside down. I know it's not a software issue as I have run multiple roms and even set it back to a factory rom (unrooted) and still does this.
I have a couple of months left on the one year warranty, but I cannot send it in for repair as, like most folks, I need this phone every day and can't go without it.
Any suggestions would be appreciated!!
Take it to a local Sprint repair center if its able to be repaired they usually get it done in several hours and if it needs to be replaced they order a new one and give your phone back until it arrives. They may charge you $39 though
I assume you have tried a sensor calibration?
someguyatx said:
Take it to a local Sprint repair center if its able to be repaired they usually get it done in several hours and if it needs to be replaced they order a new one and give your phone back until it arrives. They may charge you $39 though
I assume you have tried a sensor calibration?
Click to expand...
Click to collapse
Make sure you unroot before taking it in. If they have to replace it its $35 granted that there is no liquid damage or corrosion in the charging port.
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
Make sure you unroot before taking it in. If they have to replace it its $35 granted that there is no liquid damage or corrosion in the charging port.
Click to expand...
Click to collapse
Yeah for sure. ATT brought that to my attention REAL FAST when I messed up my last phone. But wouldn't that be a warranty issue?
Just wondering, why can you not send it in for warranty repair if you still have a couple months left?
Bannjio said:
Just wondering, why can you not send it in for warranty repair if you still have a couple months left?
Click to expand...
Click to collapse
It's not that I can't, it's just that my wife and I are looking to buy a house right now. My realtor is calling/texting me sometimes 3 or 4 times a day about seeing a home. In this market, you have to be fast to view one or it might go pending before I get a chance to look and make an offer.
My wife has choose not to deal directly with our realtor and that leaves me as the point-of-contact....go figure!!
I have unrooted and odin'd a stock rom and have an appointment at noon today with my local repair center. I will let ya know how that went. I know there is no water damage as I take very good care of my phone, so it shouldn't be an issue with the warranty.
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I cannot deny or confirm that, but it wouldn't surprise me at all.
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Most phones have them somewhere inside. ive had them try to say it had water damage before but i took pics of everythng before i sent in
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
There is a sticker inside and they will check it.
Like someone else said, you keep your phone until the new one arrives
modmandan said:
I cannot deny or confirm that, but it wouldn't surprise me at all.
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fryingpan0613 said:
There is a sticker inside and they will check it.
Like someone else said, you keep your phone until the new one arrives
Click to expand...
Click to collapse
Took the unit in yesterday. They have ordered a replacement that should arrive this week. Guess I get to go through the whole rooting process again. I did a nandroid and TB all my apps and data, so no big deal.
modmandan said:
Took the unit in yesterday. They have ordered a replacement that should arrive this week. Guess I get to go through the whole rooting process again. I did a nandroid and TB all my apps and data, so no big deal.
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They replaced my power button

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