Morning all!!
I need your advice on getting my 4G Touch replaced. My wife and I purchased both our E4GT on December of last year and it looks like mine needs repair or replaced. We did not opt for the insurance which is my issue.
My accelerometer is not functioning correctly so it can no longer tell how I'm holding it anymore and rotates any way it feels like. I have disabled screen rotation, but that doesn't help with the camera app. Most of the time it takes pictures sideways or upside down. I know it's not a software issue as I have run multiple roms and even set it back to a factory rom (unrooted) and still does this.
I have a couple of months left on the one year warranty, but I cannot send it in for repair as, like most folks, I need this phone every day and can't go without it.
Any suggestions would be appreciated!!
Take it to a local Sprint repair center if its able to be repaired they usually get it done in several hours and if it needs to be replaced they order a new one and give your phone back until it arrives. They may charge you $39 though
I assume you have tried a sensor calibration?
someguyatx said:
Take it to a local Sprint repair center if its able to be repaired they usually get it done in several hours and if it needs to be replaced they order a new one and give your phone back until it arrives. They may charge you $39 though
I assume you have tried a sensor calibration?
Click to expand...
Click to collapse
Make sure you unroot before taking it in. If they have to replace it its $35 granted that there is no liquid damage or corrosion in the charging port.
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
Make sure you unroot before taking it in. If they have to replace it its $35 granted that there is no liquid damage or corrosion in the charging port.
Click to expand...
Click to collapse
Yeah for sure. ATT brought that to my attention REAL FAST when I messed up my last phone. But wouldn't that be a warranty issue?
Just wondering, why can you not send it in for warranty repair if you still have a couple months left?
Bannjio said:
Just wondering, why can you not send it in for warranty repair if you still have a couple months left?
Click to expand...
Click to collapse
It's not that I can't, it's just that my wife and I are looking to buy a house right now. My realtor is calling/texting me sometimes 3 or 4 times a day about seeing a home. In this market, you have to be fast to view one or it might go pending before I get a chance to look and make an offer.
My wife has choose not to deal directly with our realtor and that leaves me as the point-of-contact....go figure!!
I have unrooted and odin'd a stock rom and have an appointment at noon today with my local repair center. I will let ya know how that went. I know there is no water damage as I take very good care of my phone, so it shouldn't be an issue with the warranty.
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I cannot deny or confirm that, but it wouldn't surprise me at all.
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Most phones have them somewhere inside. ive had them try to say it had water damage before but i took pics of everythng before i sent in
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
There is a sticker inside and they will check it.
Like someone else said, you keep your phone until the new one arrives
modmandan said:
I cannot deny or confirm that, but it wouldn't surprise me at all.
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fryingpan0613 said:
There is a sticker inside and they will check it.
Like someone else said, you keep your phone until the new one arrives
Click to expand...
Click to collapse
Took the unit in yesterday. They have ordered a replacement that should arrive this week. Guess I get to go through the whole rooting process again. I did a nandroid and TB all my apps and data, so no big deal.
modmandan said:
Took the unit in yesterday. They have ordered a replacement that should arrive this week. Guess I get to go through the whole rooting process again. I did a nandroid and TB all my apps and data, so no big deal.
Click to expand...
Click to collapse
They replaced my power button
Related
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
If your charger port is broken, and Sprint won't replace your phone, I think that's f'd up... :s
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
Balls sir BIG BRASS BALLS !
Pull the usb cord in the middle of odin. Do this at your own risk I could permantly brick your phone and they still wont take it back
Sent from my GT-I9000M using XDA App
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
If you have TEP (total equipment protection) Then sprint will repair it free for ya. If you do not have TEP itll cost ya $35. That, my friend, sounds like a better option than bricking your phone and having them still not replace it.
I got mine replaced when the 4G RSA Keys were "lost" (obviously through my own failure to backup before a root process). They replaced in no questions asked. That would be an easier way of "breaking" the phone without making it useless, in the event they still don't take it back.
Well you have hboot to work with. It does seem easier to try another sprint store.
Wtf? They replaced mine for broken charger port with a new phone under warranty. Said it would take two days to get me a new phone but arrived in the mail the next day.
Sounds like you need to go back and not talk to the janitor about your charging port.
Nefariouss said:
Wtf? They replaced mine for broken charger port with a new phone under warranty. Said it would take two days to get me a new phone but arrived in the mail the next day.
Sounds like you need to go back and not talk to the janitor about your charging port.
Click to expand...
Click to collapse
LMAO @ Janitor
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
I used to take out the battery and put my phones in the microwave for 10 seconds (or until it looked like something was going to start on fire or explode) then slip the batt back in and take it to the store.
If others have been successful with the same problem, I'd try a different Sprint store.
Hilarious...
That actually works? The microwave thing?
Sent from my HTC EVO using XDA app
brokenbmx06 said:
I used to take out the battery and put my phones in the microwave for 10 seconds (or until it looked like something was going to start on fire or explode) then slip the batt back in and take it to the store.
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Wow
10 Char!
chumpysv said:
That actually works? The microwave thing?
Sent from my HTC EVO using XDA app
Click to expand...
Click to collapse
i haven't tried it, but hell yeah it will work. you ever nuke a cd? that's what will happen. if you haven't, go do it, and watch through the window. you probably only need to set it for 10-15s
brokenbmx06 said:
I used to take out the battery and put my phones in the microwave for 10 seconds (or until it looked like something was going to start on fire or explode) then slip the batt back in and take it to the store.
Click to expand...
Click to collapse
That does work, but try 4 second bursts. You dont want to crack the screen or cause dis-colorization.
darkansi said:
That does work, but try 4 second bursts. You dont want to crack the screen or cause dis-colorization.
Click to expand...
Click to collapse
On the microwave issue, you already have a damaged phone, dont add housefire to your list of problems, just pull the battery during an ruu(broken port. forgot. use the PCIMG.zip file.) update or something, or take it to another Sprint store, my store doesnt even look me twice when I take my rooted bricks for replacements.
justmde said:
Pull the usb cord in the middle of odin. Do this at your own risk I could permantly brick your phone and they still wont take it back
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
this made my heart skip a beat
just the thought of doing something like that.......
why dont you just "lose it" and tell them you lost your phone and they should replace it... if you have the protection plan that covers that. but like the other guys said, just go in and demand a replacement, if the charging port doesn't work, then the phones pretty much useless. so they pretty much have too replace it.
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
I would just try calling sprint directly or going to another store. If the phone is still under warranty i don't see how they can say not being able to charge the phone is not covered by the warranty.
I had to power off my phone today by removing the battery because the power button would not work today for some reason it would only turn the screen on and off and there was no lock screen...
but when i removed the back battery cover, i noticed in the upper left hand corner right above the battery there is a little black circle, and in it it says "void"... i never noticed this before...
does any one else have this? and does any one know what this is for or why its there?
my phone has never been in water or dropped...
Got it on mine too. My assumption is that it is void if removed, probably a little screw(to take the phone apart) under the void sticker!!!
ya you are ok, just dont remove it
Thats a void sticker... i think if you take the g2 apart it will come off and you would have to but them from ebay or something
Sent from my HTC Vision using Tapatalk
Oh ok cool thanks guys
Sent from my T-Mobile G2 using XDA App
Yes, you guys are correct. Right behind the sticker there's a t5 screw which needs to be removed in order to take apart the phone, which will then cause the phone to be "void".
Sent from my T-Mobile G2 using XDA App
Hmmm.... So if I bought one from eBay and there's a hole through the VOID sticker, should I be worried?
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I did the spring mod and few weeks later I managed to brick my phone. And I just got a replacement from tmobile few days ago.
When I contacted them thru online chat and told them I removed the void sticker by accident they told me that it will not void the warranty, at least for tmobile. I checked it twice. Both of them said no it will not void the warranty.
I am going to put stock spring and send it back to tmobile and hopefully they won't chargeme
tmobile only asks fro physical damage, cracked screen and water damage they say npthing about void stickers.
Sent from my HTC Desire Z using Tapatalk
endolith said:
Hmmm.... So if I bought one from eBay and there's a hole through the VOID sticker, should I be worried?
Click to expand...
Click to collapse
I guess that would depend on what was done to it (if anything). If everything is working, probably not a big deal. You can always ask the seller if he know why the void sticker was punctured, and what repairs/mods were done on the phone (if any).
redpoint73 said:
I guess that would depend on what was done to it (if anything). If everything is working, probably not a big deal. You can always ask the seller if he know why the void sticker was punctured, and what repairs/mods were done on the phone (if any).
Click to expand...
Click to collapse
Yeah, I figured. It could be refurbished? Or maybe they did the "spring mod". What does that do?
endolith said:
Yeah, I figured. It could be refurbished? Or maybe they did the "spring mod". What does that do?
Click to expand...
Click to collapse
I would think if it was refurbished, they would replace the VOID stickers, but I'm not sure about that.
The spring mod involves taking apart the phone and stretching out the springs of the Z-hinge, or replacing the springs with stronger ones, with the intent of making the phone stay in the closed and open positions more securely.
Another possibility (a fix I think some people have done) is replacement of a broken or unresponsive touch screen.
I noticed that too a few days ago, I got my phone brand new, I thought that little void sticked is due to you rooting your phone or something, that way they know if you were messing with the phones security....is that even possible?
ms9007 said:
I noticed that too a few days ago, I got my phone brand new, I thought that little void sticked is due to you rooting your phone or something, that way they know if you were messing with the phones security....is that even possible?
Click to expand...
Click to collapse
No, its not. Are you kidding?
eunkipark92 said:
I did the spring mod and few weeks later I managed to brick my phone. And I just got a replacement from tmobile few days ago.
When I contacted them thru online chat and told them I removed the void sticker by accident they told me that it will not void the warranty, at least for tmobile. I checked it twice. Both of them said no it will not void the warranty.
I am going to put stock spring and send it back to tmobile and hopefully they won't chargeme
tmobile only asks fro physical damage, cracked screen and water damage they say npthing about void stickers.
Sent from my HTC Desire Z using Tapatalk
Click to expand...
Click to collapse
Did you have an additional warranty plan with your device?
I noticed that too a few days ago, I got my phone brand new, I thought that little void sticked is due to you rooting your phone or something, that way they know if you were messing with the phones security....is that even possible?
Click to expand...
Click to collapse
No, its not. Are you kidding?
Click to expand...
Click to collapse
What is it than? Nobody messed with my phone, I got it brand new in october....I don't think they messed with any springs or what not.
Sent from my T-Mobile G2 using XDA Premium App
ms9007 said:
What is it than? Nobody messed with my phone, I got it brand new in october....I don't think they messed with any springs or what not.
Click to expand...
Click to collapse
Do you not understand that the sticker is put there by the factory when the phone is made? If you try to unscrew the phone to take it apart, you have to rip the sticker, so they know what you did if you try to return it.
Ok I understand that, but does that mean that somebody took my phone apart before I bought it?
Sent from my T-Mobile G2 using XDA Premium App
ms9007 said:
Ok I understand that, but does that mean that somebody took my phone apart before I bought it?
Click to expand...
Click to collapse
It's ripped?
Did you brick your phone through software mods or hardware spring mod?
Sent from my T-Mobile G2 using XDA App
endolith said:
It's ripped?
Click to expand...
Click to collapse
Yeah, I'm still not convinced that ms9007 understands that the sticker needs to be ripped or removed to void the warranty. The sticker says VOID because its too small to say "void if removed". The sticker being there doesn't mean its void.
If the phone was purchased brand new from your carrier or HTC, it should be intact. If not, the phone has taken apart at some point, or the sticker somehow accidentally damaged otherwise.
If you bought the phone from a 3rd party source, claiming its brand new, and the VOID sticker is ripped, then they are probably lying to you. The phone was likely taken apart for one reason or another.
Does anyone know how much is to fix a.broken digitizer at Sprint store without insurance ?
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you can get them off E-bay for less than $20. its not hard to replace, I've done 2 now and I'm not a technical genius. there are tear down video's on youtube and some cofidence you should be able to handle it.
popper668 said:
you can get them off E-bay for less than $20. its not hard to replace, I've done 2 now and I'm not a technical genius. there are tear down video's on youtube and some cofidence you should be able to handle it.
Click to expand...
Click to collapse
Mm well how long do they to get deliver, I'm going on vacation next week, and i was looking for a fast fixed you know
Sent from my PC36100 using Tapatalk
try to get it from a U.S.A seller, mine took about 3 weeks to slow boat from China. As far as I can tell the repair centers wont touch a broken screen like the 1 in your picture.
cash in hand or not, they wont touch
popper668 said:
try to get it from a U.S.A seller, mine took about 3 weeks to slow boat from China. As far as I can tell the repair centers wont touch a broken screen like the 1 in your picture.
cash in hand or not, they wont touch
Click to expand...
Click to collapse
Mm ok thanks for the tip
Sent from my PC36100 using Tapatalk
Sprint won't replace it unless you have insurance.
Check your area especially Craigslist. Its a bit more but its cheaper than sprint and they do it in 5 minutes
Sent From My "Savage Deck'd Evo" using the power of my fingers
ogdertay said:
Check your area especially Craigslist. Its a bit more but its cheaper than sprint and they do it in 5 minutes
Sent From My "Savage Deck'd Evo" using the power of my fingers
Click to expand...
Click to collapse
Found one , 60$ for original OEM and it can take up to 30 minutes , depending how busy they are , what you guys think?
Sent from my PC36100 using Tapatalk
Sprint tech here, we are allowed to do a one time courtesy repair for $35.. I do them all the time. Unless the techs there are douches, I don't see why buying a screen and replacing it yourself is worth it.. Just saying. Have you asked about it?
Sent from my Allied iPhone Killer using XDA PREMIUM
dgomez720 said:
Sprint tech here, we are allowed to do a one time courtesy repair for $35.. I do them all the time. Unless the techs there are douches, I don't see why buying a screen and replacing it yourself is worth it.. Just saying. Have you asked about it?
Sent from my Allied iPhone Killer using XDA PREMIUM
Click to expand...
Click to collapse
I just called the store lady told me that it has to be less then an inch long 0_o
Sent from my PC36100 using Tapatalk
jgalan14 said:
I just called the store lady told me that it has to be less then an inch long 0_o
Sent from my PC36100 using Tapatalk
Click to expand...
Click to collapse
you sure this isn't the opening to a dirty joke?
gx1400 said:
you sure this isn't the opening to a dirty joke?
Click to expand...
Click to collapse
gx1400 said:
you sure this isn't the opening to a dirty joke?
Click to expand...
Click to collapse
Lmao no is not a joke I called Sprint a few times, first time they were acting like they didnt care cause I told them that I prefer to cancel the line. Anyways I called them back they took forever and the manager told me that if I'll wait for the next bill I would be able to bill the phone to my account ugh.. well I told him that if it was going to be the way I prefer to cancel my line... The last customer representative was nice tho , she asked me.how many times I called about The same problem and saw that I been having bad 3G data on my account (called before about it ) , well she gave me two options to get refurbished phone or try to see if management will move my upgrade ( due on January 1st 2012) I told her If she can check for the upgrade instead she said ok I was on hold for five minutes, and then she told me management approve it , so now I have a upgrade the will be available in a few hours , Idk if to get the EVO 3D and return it and get the photon 4G , any ideas ?
Well I guess there customer service is getting better at least
Sold my broken EVO (screen) for 160$ plus some extras like extended battery anf got me the EVO 3D oh well I ma miss been rooted but is gonna help me gr off my phone lol, I pay 215$ with tax and I got 30 days to return it , I want to say Adios guys and hopefully see you with another device in the future
Sent from my ADR6400L using Tapatalk
Last night i disassembled my E4GT because my power button was sticky. Ive done this quite a few times so its not i dont know what im doing. After pulling out the button and cleaning it. I reassembled the phone and have no service. It goes in and out of roaming with no bars whatsoever. Also loses all network all together by showing the cicle with a line through it. I do have working 4g as im sending this message using the device. Gps works and i cant test wifi as i dont have it. Im probably going to go to my sprint tepair center but just curious if anyone could provide some feedback.
Edit. I can get a signal roaming but will not connect to sprint network. Also updated prl from a custom corporate prl. But cannot update profile
Sent from my SPH-D710 using xda premium
Sounds like your antenna isn't making a clean connection with the motherboard. You will need to disassemble it again to check that. Hopefully the leaf springs that make that contact are not damaged.
Sent from my SPH-D710 using xda app-developers app
graydiggy said:
Sounds like your antenna isn't making a clean connection with the motherboard. You will need to disassemble it again to check that. Hopefully the leaf springs that make that contact are not damaged.
Sent from my SPH-D710 using xda app-developers app
Click to expand...
Click to collapse
Thank you for your reply. I disassembled it and nothing appears to be damaged. I carefully pryed up the leaf springs cleaned the connections and reassembled with the same results. Luckily i have insurance and am still.under warranty.
tekanina said:
Thank you for your reply. I disassembled it and nothing appears to be damaged. I carefully pryed up the leaf springs cleaned the connections and reassembled with the same results. Luckily i have insurance and am still.under warranty.
Click to expand...
Click to collapse
Can you tell us the run down of your current build right quick as seen in about phone? (Kernel/modem/rom)
When this happened i was running CM 10.1 w/ fl24 modem(edit: build 3/22). After i lost signal i ocd to FI27 rooted restore.
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tekanina said:
When this happened i was running CM 10.1 w/ fl24 modem(edit: build 3/22). After i lost signal i ocd to FI27 rooted restore.
View attachment 1832852
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Thanks. I'm sure you know but was just checking to make sure everything was as it should be. (The smallest things get over looked and all)
On the bright side, I had my phone replaced last week and they didn't lie when they said it was over nighted. Got it quick. I hope you have the same experience with them.
MoHoGalore said:
Thanks. I'm sure you know but was just checking to make sure everything was as it should be. (The smallest things get over looked and all)
On the bright side, I had my phone replaced last week and they didn't lie when they said it was over nighted. Got it quick. I hope you have the same experience with them.
Click to expand...
Click to collapse
Went to the sprint store today they said it got wet. I have no idea how this happened. There was a dried up water drop around the connectors. So I fuess I have to make an insurance claim. This is my fifth E4GT I have had in 8 months 2 where insurance claims this is getting pretty old. Thanks for the help it is appreciated.
tekanina said:
Went to the sprint store today they said it got wet. I have no idea how this happened. There was a dried up water drop around the connectors. So I fuess I have to make an insurance claim. This is my fifth E4GT I have had in 8 months 2 where insurance claims this is getting pretty old. Thanks for the help it is appreciated.
Click to expand...
Click to collapse
Sorry to hear that. Seriously.
Hope you get up and running quickly.
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Okay, so what I suggest is putting super glue on the tip of your s pen and putting it in there. Maybe gorilla glue and use it to fish it out?
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Click to expand...
Click to collapse
You ain't the only one bud.
http://forum.xda-developers.com/showthread.php?t=3184490
From what I read it's not coming out. The design of the locking and the pens design missed this lol.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
So I was able to get my pen out but the sensors and locking mechanism is now broken. Pen still works. You must turn off Sale pen detection I believe.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
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Click to collapse
I was specifically warned not to do this by my best buy sales person. I thought, well, let me see if there's resistance before it gets stuck...Nope! Like an idiot, I broke it off in there. The good news is that Samsung will repair it for a cost. I'll let you know how much. Call it an "idiot tax"
taylor7667 said:
I was specifically warned not to do this by my best buy sales person. I thought, well, let me see if there's resistance before it gets stuck...Nope! Like an idiot, I broke it off in there. The good news is that Samsung will repair it for a cost. I'll let you know how much. Call it an "idiot tax"
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This made me laugh. :thumbup:
I put my pen in backwards and had it stuck although I didn't break the end by forcing it out. I tried to exchange it at Best Buy, but was turned down. I called Samsung Support and they created a 2-day shipping label for me to send them the phone. I sent them the phone 8/26 and it is scheduled to arrive in my hands 9/10 which means I will be apart from my phone for 16 days. I was not charged for the repair nor the shipping to and from the repair center.
Blue circle explains it all...
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Guys there is a way to get it out without breaking it.
https://youtu.be/oEUaeGYhTlk
Euphoria64 said:
Guys there is a way to get it out without breaking it.
https://youtu.be/oEUaeGYhTlk
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Thanks for the link. I would never be stupid enough to put it in backwards but just in case I let someone use my device and they do, this is great info.
Yes, I thought I would never be stupid enough to put it in backwards either. But rushing to clear out from one meeting on the way to another one, talking to some folks at the same time, in backwards it went.
My only gripe with Samsung is there is absolutely NO difference in resistance inserting it backwards or forwards, although I'm not sure it would be possible to do that and keep the flush fitting s-pen.
I used the drinking straw method to remove my s-pen, and the internals of the phone are fine. Thank you Internet for saving my device!
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
I've seen many videos confirming the paper method works to fix this issue. Your post is the first I've heard that the straw method also works. It is the ease in which this mistake can be made that is the design flaw.
4 hour old note 5... at a bar with co-worker. he dares me to put it in backwards. i foolishly did. got stuck. was able to remove it after some force and playing around. works, but phone has no detection of in/out as expected. called ATT and their sending me a replacement. had the rep state on the record the pen was "stuck inside device, and now that it has been removed has broken phone-to-pen sync"
blah :-\
simbill said:
4 hour old note 5... at a bar with co-worker. he dares me to put it in backwards. i foolishly did. got stuck. was able to remove it after some force and playing around. works, but phone has no detection of in/out as expected. called ATT and their sending me a replacement. had the rep state on the record the pen was "stuck inside device, and now that it has been removed has broken phone-to-pen sync"
blah :-\
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Lol, my story is similar to yours. I first read about the issue and didn't believe it could be that easy to render the spen useless. It was that easy. Customer support came through for me. Not a big issue anymore since there is a known easy way to fix.
Sent from my SAMSUNG-SM-N920A using Tapatalk
serpent2005 said:
Lol, my story is similar to yours. I first read about the issue and didn't believe it could be that easy to render the spen useless. It was that easy. Customer support came through for me. Not a big issue anymore since there is a known easy way to fix.
Sent from my SAMSUNG-SM-N920A using Tapatalk
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Crazy right? I didn't even go THAT far into the device. Our eyes wide in shock and amazement as we tried to process what had just happened. It was just as I was wrapping up the showing off features and screen bit too. Damn, maybe next time lmao. Att got my back though, lucky !
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
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Take it to your local repair store. They can have it back to you in no time. If you are in Montana I can help