I had to power off my phone today by removing the battery because the power button would not work today for some reason it would only turn the screen on and off and there was no lock screen...
but when i removed the back battery cover, i noticed in the upper left hand corner right above the battery there is a little black circle, and in it it says "void"... i never noticed this before...
does any one else have this? and does any one know what this is for or why its there?
my phone has never been in water or dropped...
Got it on mine too. My assumption is that it is void if removed, probably a little screw(to take the phone apart) under the void sticker!!!
ya you are ok, just dont remove it
Thats a void sticker... i think if you take the g2 apart it will come off and you would have to but them from ebay or something
Sent from my HTC Vision using Tapatalk
Oh ok cool thanks guys
Sent from my T-Mobile G2 using XDA App
Yes, you guys are correct. Right behind the sticker there's a t5 screw which needs to be removed in order to take apart the phone, which will then cause the phone to be "void".
Sent from my T-Mobile G2 using XDA App
Hmmm.... So if I bought one from eBay and there's a hole through the VOID sticker, should I be worried?
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I did the spring mod and few weeks later I managed to brick my phone. And I just got a replacement from tmobile few days ago.
When I contacted them thru online chat and told them I removed the void sticker by accident they told me that it will not void the warranty, at least for tmobile. I checked it twice. Both of them said no it will not void the warranty.
I am going to put stock spring and send it back to tmobile and hopefully they won't chargeme
tmobile only asks fro physical damage, cracked screen and water damage they say npthing about void stickers.
Sent from my HTC Desire Z using Tapatalk
endolith said:
Hmmm.... So if I bought one from eBay and there's a hole through the VOID sticker, should I be worried?
Click to expand...
Click to collapse
I guess that would depend on what was done to it (if anything). If everything is working, probably not a big deal. You can always ask the seller if he know why the void sticker was punctured, and what repairs/mods were done on the phone (if any).
redpoint73 said:
I guess that would depend on what was done to it (if anything). If everything is working, probably not a big deal. You can always ask the seller if he know why the void sticker was punctured, and what repairs/mods were done on the phone (if any).
Click to expand...
Click to collapse
Yeah, I figured. It could be refurbished? Or maybe they did the "spring mod". What does that do?
endolith said:
Yeah, I figured. It could be refurbished? Or maybe they did the "spring mod". What does that do?
Click to expand...
Click to collapse
I would think if it was refurbished, they would replace the VOID stickers, but I'm not sure about that.
The spring mod involves taking apart the phone and stretching out the springs of the Z-hinge, or replacing the springs with stronger ones, with the intent of making the phone stay in the closed and open positions more securely.
Another possibility (a fix I think some people have done) is replacement of a broken or unresponsive touch screen.
I noticed that too a few days ago, I got my phone brand new, I thought that little void sticked is due to you rooting your phone or something, that way they know if you were messing with the phones security....is that even possible?
ms9007 said:
I noticed that too a few days ago, I got my phone brand new, I thought that little void sticked is due to you rooting your phone or something, that way they know if you were messing with the phones security....is that even possible?
Click to expand...
Click to collapse
No, its not. Are you kidding?
eunkipark92 said:
I did the spring mod and few weeks later I managed to brick my phone. And I just got a replacement from tmobile few days ago.
When I contacted them thru online chat and told them I removed the void sticker by accident they told me that it will not void the warranty, at least for tmobile. I checked it twice. Both of them said no it will not void the warranty.
I am going to put stock spring and send it back to tmobile and hopefully they won't chargeme
tmobile only asks fro physical damage, cracked screen and water damage they say npthing about void stickers.
Sent from my HTC Desire Z using Tapatalk
Click to expand...
Click to collapse
Did you have an additional warranty plan with your device?
I noticed that too a few days ago, I got my phone brand new, I thought that little void sticked is due to you rooting your phone or something, that way they know if you were messing with the phones security....is that even possible?
Click to expand...
Click to collapse
No, its not. Are you kidding?
Click to expand...
Click to collapse
What is it than? Nobody messed with my phone, I got it brand new in october....I don't think they messed with any springs or what not.
Sent from my T-Mobile G2 using XDA Premium App
ms9007 said:
What is it than? Nobody messed with my phone, I got it brand new in october....I don't think they messed with any springs or what not.
Click to expand...
Click to collapse
Do you not understand that the sticker is put there by the factory when the phone is made? If you try to unscrew the phone to take it apart, you have to rip the sticker, so they know what you did if you try to return it.
Ok I understand that, but does that mean that somebody took my phone apart before I bought it?
Sent from my T-Mobile G2 using XDA Premium App
ms9007 said:
Ok I understand that, but does that mean that somebody took my phone apart before I bought it?
Click to expand...
Click to collapse
It's ripped?
Did you brick your phone through software mods or hardware spring mod?
Sent from my T-Mobile G2 using XDA App
endolith said:
It's ripped?
Click to expand...
Click to collapse
Yeah, I'm still not convinced that ms9007 understands that the sticker needs to be ripped or removed to void the warranty. The sticker says VOID because its too small to say "void if removed". The sticker being there doesn't mean its void.
If the phone was purchased brand new from your carrier or HTC, it should be intact. If not, the phone has taken apart at some point, or the sticker somehow accidentally damaged otherwise.
If you bought the phone from a 3rd party source, claiming its brand new, and the VOID sticker is ripped, then they are probably lying to you. The phone was likely taken apart for one reason or another.
Related
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
If your charger port is broken, and Sprint won't replace your phone, I think that's f'd up... :s
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
Balls sir BIG BRASS BALLS !
Pull the usb cord in the middle of odin. Do this at your own risk I could permantly brick your phone and they still wont take it back
Sent from my GT-I9000M using XDA App
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
If you have TEP (total equipment protection) Then sprint will repair it free for ya. If you do not have TEP itll cost ya $35. That, my friend, sounds like a better option than bricking your phone and having them still not replace it.
I got mine replaced when the 4G RSA Keys were "lost" (obviously through my own failure to backup before a root process). They replaced in no questions asked. That would be an easier way of "breaking" the phone without making it useless, in the event they still don't take it back.
Well you have hboot to work with. It does seem easier to try another sprint store.
Wtf? They replaced mine for broken charger port with a new phone under warranty. Said it would take two days to get me a new phone but arrived in the mail the next day.
Sounds like you need to go back and not talk to the janitor about your charging port.
Nefariouss said:
Wtf? They replaced mine for broken charger port with a new phone under warranty. Said it would take two days to get me a new phone but arrived in the mail the next day.
Sounds like you need to go back and not talk to the janitor about your charging port.
Click to expand...
Click to collapse
LMAO @ Janitor
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
I used to take out the battery and put my phones in the microwave for 10 seconds (or until it looked like something was going to start on fire or explode) then slip the batt back in and take it to the store.
If others have been successful with the same problem, I'd try a different Sprint store.
Hilarious...
That actually works? The microwave thing?
Sent from my HTC EVO using XDA app
brokenbmx06 said:
I used to take out the battery and put my phones in the microwave for 10 seconds (or until it looked like something was going to start on fire or explode) then slip the batt back in and take it to the store.
Click to expand...
Click to collapse
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Wow
10 Char!
chumpysv said:
That actually works? The microwave thing?
Sent from my HTC EVO using XDA app
Click to expand...
Click to collapse
i haven't tried it, but hell yeah it will work. you ever nuke a cd? that's what will happen. if you haven't, go do it, and watch through the window. you probably only need to set it for 10-15s
brokenbmx06 said:
I used to take out the battery and put my phones in the microwave for 10 seconds (or until it looked like something was going to start on fire or explode) then slip the batt back in and take it to the store.
Click to expand...
Click to collapse
That does work, but try 4 second bursts. You dont want to crack the screen or cause dis-colorization.
darkansi said:
That does work, but try 4 second bursts. You dont want to crack the screen or cause dis-colorization.
Click to expand...
Click to collapse
On the microwave issue, you already have a damaged phone, dont add housefire to your list of problems, just pull the battery during an ruu(broken port. forgot. use the PCIMG.zip file.) update or something, or take it to another Sprint store, my store doesnt even look me twice when I take my rooted bricks for replacements.
justmde said:
Pull the usb cord in the middle of odin. Do this at your own risk I could permantly brick your phone and they still wont take it back
Sent from my GT-I9000M using XDA App
Click to expand...
Click to collapse
this made my heart skip a beat
just the thought of doing something like that.......
why dont you just "lose it" and tell them you lost your phone and they should replace it... if you have the protection plan that covers that. but like the other guys said, just go in and demand a replacement, if the charging port doesn't work, then the phones pretty much useless. so they pretty much have too replace it.
k1ngxjames said:
So I have a broken charger port on my HTC EVO 4G so I put it back to stock ROM and took it back to the store in hopes of having it replaced. However, the charger port being broken is not under warranty so they will not be able to replace it!
Can someone please give me a way to put my phone in a state where I would be able to replace it?
THANKS
Click to expand...
Click to collapse
I would just try calling sprint directly or going to another store. If the phone is still under warranty i don't see how they can say not being able to charge the phone is not covered by the warranty.
My camera stopped working on my desire after 12months and I contacted HTC. Now I can't fault their service in that they picked it up when they said they would the next day and I have it back a week later. Although they failed to inform me it was being sent back to me.
I open it up and straight away I see my bronze fasica is now a slightly glossy black and they metal volume up and down buttons are now plastic. I fail to see why they had to replace these. My fascia was scuffed but then so is the new one! Also they replaced the AMOLED screen with an SLCD one. All this was done without asking me. The phone has the same S/N although different IMEI.
I just wondering if anyone has experienced this and I am likely to be able to get it back to the original colour. Not keen to have to lose my phone for another 7days - my old iphone 3g is unusable with the new iOS. I realise I am stuck with the screen, not sure if that is good or bad to be honest.
If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk
f0xy said:
If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
The phone seems to work fine now, probably because they changed everything! But I would have liked to have got the same colour back as I sent off, as the all black and plastic buttons look a bit cheap. I am just a little surprised they needed to change it and you think they might have used a non-scuffed fascia.
I recently got my Desire back from HTC repair, they fitted a new touch panel and also a new bezel (due to a fault not damage). The bezel is the same bronze colour as the old one.
I wonder if legally they can just change the specification of my phone while repairing without telling me. If you took a car in for repair and got it back a different colour, now with a tinted windscreen and it had different scratches than before you would be reasonably annoyed. Not worth as much obviously but still I feel the point remains.
My box cleary says AMOLED screen and what I have now doesn't have one. I guess I am going to have to send it back to get the same colour as I sent them. Just waiting for them to get back to me now.
Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk
f0xy said:
Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
2 desire s's? can I have one?
Lothaen said:
2 desire s's? can I have one?
Click to expand...
Click to collapse
Ha the Mrs claimed it! I prefer desire at moment. Rom development is slow for DS.
Although it has great battery life!
Sent from my HTC Desire using Tapatalk
Can you post a pic of how the phone looked when you got it back?
Sent from my HTC Desire CDMA using XDA App
mines off for repair today. how am I gonna survive 7 days..
getting a new mainboard hopefully to fix the overheat/reboot problem.
i want something to go wrong so I get a free Desire S!
I am less interested in free stuff and just want the amoled htc desire in silver/brown (or whatever that colour is) that I had. I already have had to use my unbearably slow iphone 3g for a week now. And I still haven't heard back from HTC with the promised repair report and them telling me what they can do about it.
As for a photo, I will see what I can do.
niko123456 said:
mines off for repair today. how am I gonna survive 7 days..
Click to expand...
Click to collapse
I had to use my wifes old Pink Motorola RAZR for a week!
At the end of the day, you paid for the product with the spec you originally had. AMOLED and with whatever finish it had.
As subjective as it may be, the replacement or repair you receive should match the original product, and if you consider a change a downgrade, it is a downgrade.
If you need the phone, look at the SLCD as an upgrade (personally I prefer them, and theoretically, it is a better display). Better colour reproduction etc.
If not, demand a replacement, whether of parts or of the whole phone, that matches that of your old phone.
The reason for the differing IMEI but same serial number is because they replace all the internals, then assign your old serial number.
Sent from my Desire HD using Tapatalk
Futuredev.tjb said:
Can you post a pic of how the phone looked when you got it back?
Click to expand...
Click to collapse
Image below, fairly obviously not the same phone. You can also see the scratches/chips to the left of the phone.
I just phoned HTC and apparently it takes five working days for them to know why the repair company did this and what they can do. This isn't exactly making me want to get another HTC phone at the moment. Any tips on how to get them to sort things out quickly?
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I am digging up this old thread of mine as my phone has now been to the repair centre three times and is still not working properly. HTC will offer me a refurbished phone built by the repair centre, who I have little trust in, but I have to send my back and wait 7-10 days for another to be sent. A rough outline, or rant, can be found here: http://mollehill.blogspot.com/2011/11/htcs-uk-repair-woes.html
Anyone else had such issues? Or am I just being incredibly unlucky. Not sure I could buy HTC again or recommend them to others.
could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.
madnlooney said:
could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.
Click to expand...
Click to collapse
They have now offered me a much quicker turn around on the phone.
Today I took my phone out of my pocket and noticed a thin line on the volume button. First I thought it was a hair or some kind of dirt but when I looked closer I saw the volume button is split in two
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I have absolutely no idea how this happened, i haven't dropped the phone or abused in any other way. The phone is 6 months old now and otherwise in very good condition. The volume button still functions, but I really hate it this has happened.
Anyone else had this problem? I haven't called HTC for warranty yet, but I doubt they will fix this.
You really should check with HTC for the warranty. HTC is pretty nice when it comes to warranty from my previous experience. My previous Sensation XE had some minor plastic cracks that came with the phone and I got a free replacement.
If not try this
http://www.parts4repair.com/htc-one-x-volume-button-white/
Hope it helps
Sent from my HTC One X using xda app-developers app
Thanks for the link. I will try to get it replaced under warranty, asked HTC about it on Twitter. I'm waiting for an answer now.
Hi
A few days ago i noticed absolutely the same thing. Mine is the dark version but is cracked exactly the same way. Strange. Now my fingers are always there on thw crack
Sent from my HTC One X using xda premium
Mine Too
Hello
This happened to me this week as well! I have a grey one!! If you send it back for repair let me know how you get on. I have unlocked mine at HTC dev, and put custom roms on it.. I could restore to stock and relock, but worried they would deny warranty as it has been unlocked??
James
You can buy the part and replacing it is easy enough. I replaced the entire housing of my grey One X into a White One X. The volume rockers can be found on ebay...
Though if you have got warranty may as well use it
Im not sure if they will replace this through the waranty,
But i'll check these days and let you know.
@nookcoloruser, did you follow some step by step tutorial for replacing the entire phone cover?
jimmyboggust said:
Hello
This happened to me this week as well! I have a grey one!! If you send it back for repair let me know how you get on. I have unlocked mine at HTC dev, and put custom roms on it.. I could restore to stock and relock, but worried they would deny warranty as it has been unlocked??
James
Click to expand...
Click to collapse
I doubt it won't be covered by warranty, after all its a hardware issue, not a software issue.For example, it's not as if rooting your phone would automatically crack your screen. Ask HTC anyways, if all else fails you could always buy a replacement part and repair it yourself.
Sent from my HTC One X using xda app-developers app
impretty sure they will repair free of charge, my last phone the dhd had the volume button fail then fall out and that was replaced under warrenty when the machine was a year and a half old
HTC Suck!!!!!!
Just contacted HTC - they will not repair the phone, as they will change the mainboard as a matter of course for any relocked phone - this would be chargeable!!! What a joke....
Fear not, you could always buy replacement parts.
Sent from my HTC One X using xda app-developers app
me too!
Same to me! I don't think I ever dropped my HTC One X hard enough to break the volume button in two. Mine is also 6+ months old with a cracked button
Can someone explain how to replace if I buy a replacement part?
THanks
Jo
Same for me. I even had a case on which covers the volume rocker, took it out yesterday and found it to be broken in the exact same place!! The phone is less than 6 months old now, and it really sucks. Gonna contact HTC India and see what they say.
Same issue, cracked volume button. Phone is 14 months old but has 24 month warranty with Vodafone and HTC.
Worst bit is that the screen has stopped working (phone functions fine just screen doesn't work), sent it in and Vodafone wont fix the screen because the cracked volume button invalidates the warranty - it is classed as physical damage. Dont really care too much about the volume button but they use it to invalidate the entire warranty
Could send it to HTC, worried they will do the same and then I will have to pay £25 for the pleasure.
Blaaahhhhh
jojoyan said:
Same to me! I don't think I ever dropped my HTC One X hard enough to break the volume button in two. Mine is also 6+ months old with a cracked button
Can someone explain how to replace if I buy a replacement part?
THanks
Jo
Click to expand...
Click to collapse
You just need to take the back cover off and the volume button and the power button drop out so easy to replace. There are vids on YouTube to show you what to do. Use a plastic tool or plectrum to avoid damaging the case.
Sent from my HTC One X using xda app-developers app
Morning all!!
I need your advice on getting my 4G Touch replaced. My wife and I purchased both our E4GT on December of last year and it looks like mine needs repair or replaced. We did not opt for the insurance which is my issue.
My accelerometer is not functioning correctly so it can no longer tell how I'm holding it anymore and rotates any way it feels like. I have disabled screen rotation, but that doesn't help with the camera app. Most of the time it takes pictures sideways or upside down. I know it's not a software issue as I have run multiple roms and even set it back to a factory rom (unrooted) and still does this.
I have a couple of months left on the one year warranty, but I cannot send it in for repair as, like most folks, I need this phone every day and can't go without it.
Any suggestions would be appreciated!!
Take it to a local Sprint repair center if its able to be repaired they usually get it done in several hours and if it needs to be replaced they order a new one and give your phone back until it arrives. They may charge you $39 though
I assume you have tried a sensor calibration?
someguyatx said:
Take it to a local Sprint repair center if its able to be repaired they usually get it done in several hours and if it needs to be replaced they order a new one and give your phone back until it arrives. They may charge you $39 though
I assume you have tried a sensor calibration?
Click to expand...
Click to collapse
Make sure you unroot before taking it in. If they have to replace it its $35 granted that there is no liquid damage or corrosion in the charging port.
Sent from my Genesis that does what Nintendon't
tuscani1821 said:
Make sure you unroot before taking it in. If they have to replace it its $35 granted that there is no liquid damage or corrosion in the charging port.
Click to expand...
Click to collapse
Yeah for sure. ATT brought that to my attention REAL FAST when I messed up my last phone. But wouldn't that be a warranty issue?
Just wondering, why can you not send it in for warranty repair if you still have a couple months left?
Bannjio said:
Just wondering, why can you not send it in for warranty repair if you still have a couple months left?
Click to expand...
Click to collapse
It's not that I can't, it's just that my wife and I are looking to buy a house right now. My realtor is calling/texting me sometimes 3 or 4 times a day about seeing a home. In this market, you have to be fast to view one or it might go pending before I get a chance to look and make an offer.
My wife has choose not to deal directly with our realtor and that leaves me as the point-of-contact....go figure!!
I have unrooted and odin'd a stock rom and have an appointment at noon today with my local repair center. I will let ya know how that went. I know there is no water damage as I take very good care of my phone, so it shouldn't be an issue with the warranty.
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
I cannot deny or confirm that, but it wouldn't surprise me at all.
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
Most phones have them somewhere inside. ive had them try to say it had water damage before but i took pics of everythng before i sent in
sasquatchotragavaca said:
I read somewhere that the e4gt has water damage stickers inside in other words if they try to say it haz water damage u can tell by those stickers they have insida.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
There is a sticker inside and they will check it.
Like someone else said, you keep your phone until the new one arrives
modmandan said:
I cannot deny or confirm that, but it wouldn't surprise me at all.
Click to expand...
Click to collapse
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fryingpan0613 said:
There is a sticker inside and they will check it.
Like someone else said, you keep your phone until the new one arrives
Click to expand...
Click to collapse
Took the unit in yesterday. They have ordered a replacement that should arrive this week. Guess I get to go through the whole rooting process again. I did a nandroid and TB all my apps and data, so no big deal.
modmandan said:
Took the unit in yesterday. They have ordered a replacement that should arrive this week. Guess I get to go through the whole rooting process again. I did a nandroid and TB all my apps and data, so no big deal.
Click to expand...
Click to collapse
They replaced my power button
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Okay, so what I suggest is putting super glue on the tip of your s pen and putting it in there. Maybe gorilla glue and use it to fish it out?
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Click to expand...
Click to collapse
You ain't the only one bud.
http://forum.xda-developers.com/showthread.php?t=3184490
From what I read it's not coming out. The design of the locking and the pens design missed this lol.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
So I was able to get my pen out but the sensors and locking mechanism is now broken. Pen still works. You must turn off Sale pen detection I believe.
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Click to expand...
Click to collapse
I was specifically warned not to do this by my best buy sales person. I thought, well, let me see if there's resistance before it gets stuck...Nope! Like an idiot, I broke it off in there. The good news is that Samsung will repair it for a cost. I'll let you know how much. Call it an "idiot tax"
taylor7667 said:
I was specifically warned not to do this by my best buy sales person. I thought, well, let me see if there's resistance before it gets stuck...Nope! Like an idiot, I broke it off in there. The good news is that Samsung will repair it for a cost. I'll let you know how much. Call it an "idiot tax"
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Click to collapse
This made me laugh. :thumbup:
I put my pen in backwards and had it stuck although I didn't break the end by forcing it out. I tried to exchange it at Best Buy, but was turned down. I called Samsung Support and they created a 2-day shipping label for me to send them the phone. I sent them the phone 8/26 and it is scheduled to arrive in my hands 9/10 which means I will be apart from my phone for 16 days. I was not charged for the repair nor the shipping to and from the repair center.
Blue circle explains it all...
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Guys there is a way to get it out without breaking it.
https://youtu.be/oEUaeGYhTlk
Euphoria64 said:
Guys there is a way to get it out without breaking it.
https://youtu.be/oEUaeGYhTlk
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Click to collapse
Thanks for the link. I would never be stupid enough to put it in backwards but just in case I let someone use my device and they do, this is great info.
Yes, I thought I would never be stupid enough to put it in backwards either. But rushing to clear out from one meeting on the way to another one, talking to some folks at the same time, in backwards it went.
My only gripe with Samsung is there is absolutely NO difference in resistance inserting it backwards or forwards, although I'm not sure it would be possible to do that and keep the flush fitting s-pen.
I used the drinking straw method to remove my s-pen, and the internals of the phone are fine. Thank you Internet for saving my device!
Sent from my SAMSUNG-SM-N920A using XDA Free mobile app
I've seen many videos confirming the paper method works to fix this issue. Your post is the first I've heard that the straw method also works. It is the ease in which this mistake can be made that is the design flaw.
4 hour old note 5... at a bar with co-worker. he dares me to put it in backwards. i foolishly did. got stuck. was able to remove it after some force and playing around. works, but phone has no detection of in/out as expected. called ATT and their sending me a replacement. had the rep state on the record the pen was "stuck inside device, and now that it has been removed has broken phone-to-pen sync"
blah :-\
simbill said:
4 hour old note 5... at a bar with co-worker. he dares me to put it in backwards. i foolishly did. got stuck. was able to remove it after some force and playing around. works, but phone has no detection of in/out as expected. called ATT and their sending me a replacement. had the rep state on the record the pen was "stuck inside device, and now that it has been removed has broken phone-to-pen sync"
blah :-\
Click to expand...
Click to collapse
Lol, my story is similar to yours. I first read about the issue and didn't believe it could be that easy to render the spen useless. It was that easy. Customer support came through for me. Not a big issue anymore since there is a known easy way to fix.
Sent from my SAMSUNG-SM-N920A using Tapatalk
serpent2005 said:
Lol, my story is similar to yours. I first read about the issue and didn't believe it could be that easy to render the spen useless. It was that easy. Customer support came through for me. Not a big issue anymore since there is a known easy way to fix.
Sent from my SAMSUNG-SM-N920A using Tapatalk
Click to expand...
Click to collapse
Crazy right? I didn't even go THAT far into the device. Our eyes wide in shock and amazement as we tried to process what had just happened. It was just as I was wrapping up the showing off features and screen bit too. Damn, maybe next time lmao. Att got my back though, lucky !
willbs94 said:
So this has been posted only once somewhere else, but unfortunately not on XDA. I accidentally put my s pen in my phone backwards and it was stuck. Of course, I frantically pulled it out, but the end is now stuck inside the phone and will not come out.
Anyone have any advice? Would I be able to take it back under a 14 day return or warranty it? This really sucks right now.
So I advise you all not to do what I did.
Click to expand...
Click to collapse
Take it to your local repair store. They can have it back to you in no time. If you are in Montana I can help