Develop Bugs

[Q] Broken Screen! Help?

My G2's screen is broken. I think it may have happened while I was skiing with it in my jacket pocket. I am very confident it's not a moisture issue as the indicator is 100% white and I rice'd it for 48 hours just to be sure. I checked with T-Mobile and HTC, and both have said they will RMA it (limited warranty). However, I want to make sure that they don't say the warranty is void because of physical damage or whatever reason. The phone is in flawless condition other than the screen failure.
Anyone have thoughts? Is one method of RMA preferable to the other?
Here is a pic:
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bumping for posterity

Bueller...?

your screen is cracked... don't send it in you'll pay like 300+ bucks
Sent from my HTC Vision using XDA App

That is physical damage my friend...

So what's the best course of action if I don't send it in?

Well if u got insurance it will be cheaper to replace it and if you dont ... you could replace it your self which should be only done if you know what your doing and other than that yea... maybe the others have better suggestion
Sent from my HTC Vision using XDA App

I do not have insurance, and I already ordered a warranty replacement from T-Mobile. It's still a few days out. I am just now worried that they might try to charge me $300 or whatever for physical damage. Here is my plan:
I will replace the LCD myself and then send back to them a perfectly fine phone (albeit with a replacement LCD), and order a replacement "void" sticker for the one that will inevitably break when I take apart the phone (I am under the impression there is just one). I have become very skilled at iPhone assemblies, do you think those skills will transition nicely to a Desire Z tear down?
Alternatives I have thought of:
- Do a tear down of the phone and just unplug the LCD ribbon cable.
- Just send it back in its current state and hope for the best.
Would appreciate advice, oh knowledgeable citizens of the Internet.

Ah I see you have knowledge of takeing iPhones apart. I to have some skills with itouch and also my old motorola cliq takeing them apart. Well the only diffrence is with android type phones (most) are a liitle bit harder to open but other than that when u open it you should easily be able to fix or replace the need parts. My only advice is make sure you don't leave any traces of you disassembleing the G2. Wish you best of luck my friend. One more thing don't unplug the LCD screen. When they inspect the device and see that you tempered with it that an automatic void warranty. So when u send it back to the repair center make sure everything looks like the way you got it
Sent from my HTC Vision using XDA App

I cracked my LCD last week (yours looks as if you cracked the gorilla glass/digitizer from the looks of your pic) either way, it's roughly the same job, I just finished doing it, it was a pain! - lol
I went ahead and replaced the hinge spring while I was in there, the new spring is awesome, I got the 31lb spring from McMaster-Carr!
I couldn't find what I felt was a genuine HTC screen online, so I just bought a broken G2 with a good screen on ebay for $53
you should fix it and replace the spring - I am glad I did mine myself and saved $400 - took a couple of hours since I had to do the ebay parts phone as well.
PS - if you can't disassemble a laptop completely down as far as it will go (complete disassembly of laptop and also screen) and get it back together and have it work perfectly, then you don't want to try this! - Also, if you are sending the repaired phone to HTC, then you will need to get a hair dryer and carefully remove the VOID sticker.
Tools required:
good quality T5 screwdriver (I used a Wiha 267)
good quality phillips #0 screwdriver (I used a Wiha 261)
safe open plastic pry tool (the light blue thing)
utility knife
youtube video from repair universe

HTC Repair

My camera stopped working on my desire after 12months and I contacted HTC. Now I can't fault their service in that they picked it up when they said they would the next day and I have it back a week later. Although they failed to inform me it was being sent back to me.
I open it up and straight away I see my bronze fasica is now a slightly glossy black and they metal volume up and down buttons are now plastic. I fail to see why they had to replace these. My fascia was scuffed but then so is the new one! Also they replaced the AMOLED screen with an SLCD one. All this was done without asking me. The phone has the same S/N although different IMEI.
I just wondering if anyone has experienced this and I am likely to be able to get it back to the original colour. Not keen to have to lose my phone for another 7days - my old iphone 3g is unusable with the new iOS. I realise I am stuck with the screen, not sure if that is good or bad to be honest.

If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk

f0xy said:
If you still think its broke raise a complaint. I had a nightmare with my trackpad repair.
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
The phone seems to work fine now, probably because they changed everything! But I would have liked to have got the same colour back as I sent off, as the all black and plastic buttons look a bit cheap. I am just a little surprised they needed to change it and you think they might have used a non-scuffed fascia.

I recently got my Desire back from HTC repair, they fitted a new touch panel and also a new bezel (due to a fault not damage). The bezel is the same bronze colour as the old one.

I wonder if legally they can just change the specification of my phone while repairing without telling me. If you took a car in for repair and got it back a different colour, now with a tinted windscreen and it had different scratches than before you would be reasonably annoyed. Not worth as much obviously but still I feel the point remains.
My box cleary says AMOLED screen and what I have now doesn't have one. I guess I am going to have to send it back to get the same colour as I sent them. Just waiting for them to get back to me now.

Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk

f0xy said:
Complain I did for the ttackpad, ended up getting a new desire and 2 desire s
Sent from my HTC Desire using Tapatalk
Click to expand...
Click to collapse
2 desire s's? can I have one?

Lothaen said:
2 desire s's? can I have one?
Click to expand...
Click to collapse
Ha the Mrs claimed it! I prefer desire at moment. Rom development is slow for DS.
Although it has great battery life!
Sent from my HTC Desire using Tapatalk

Can you post a pic of how the phone looked when you got it back?
Sent from my HTC Desire CDMA using XDA App

mines off for repair today. how am I gonna survive 7 days..
getting a new mainboard hopefully to fix the overheat/reboot problem.
i want something to go wrong so I get a free Desire S!

I am less interested in free stuff and just want the amoled htc desire in silver/brown (or whatever that colour is) that I had. I already have had to use my unbearably slow iphone 3g for a week now. And I still haven't heard back from HTC with the promised repair report and them telling me what they can do about it.
As for a photo, I will see what I can do.

niko123456 said:
mines off for repair today. how am I gonna survive 7 days..
Click to expand...
Click to collapse
I had to use my wifes old Pink Motorola RAZR for a week!

At the end of the day, you paid for the product with the spec you originally had. AMOLED and with whatever finish it had.
As subjective as it may be, the replacement or repair you receive should match the original product, and if you consider a change a downgrade, it is a downgrade.
If you need the phone, look at the SLCD as an upgrade (personally I prefer them, and theoretically, it is a better display). Better colour reproduction etc.
If not, demand a replacement, whether of parts or of the whole phone, that matches that of your old phone.
The reason for the differing IMEI but same serial number is because they replace all the internals, then assign your old serial number.
Sent from my Desire HD using Tapatalk

Futuredev.tjb said:
Can you post a pic of how the phone looked when you got it back?
Click to expand...
Click to collapse
Image below, fairly obviously not the same phone. You can also see the scratches/chips to the left of the phone.
I just phoned HTC and apparently it takes five working days for them to know why the repair company did this and what they can do. This isn't exactly making me want to get another HTC phone at the moment. Any tips on how to get them to sort things out quickly?
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I am digging up this old thread of mine as my phone has now been to the repair centre three times and is still not working properly. HTC will offer me a refurbished phone built by the repair centre, who I have little trust in, but I have to send my back and wait 7-10 days for another to be sent. A rough outline, or rant, can be found here: http://mollehill.blogspot.com/2011/11/htcs-uk-repair-woes.html
Anyone else had such issues? Or am I just being incredibly unlucky. Not sure I could buy HTC again or recommend them to others.

could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.

madnlooney said:
could they not do a change on delivery? They courier your phone and its swapped on your door step. you get your phone and they get your broken one.
Click to expand...
Click to collapse
They have now offered me a much quicker turn around on the phone.

Housing Replacement Desire HD

My question is a relatively simple one... I sent away my desire hd to this company
http://www.htcphonerepairs.co.uk/HTC-Desire-HD/Housing-Replacement-Desire-HD.html
... to have the housing replaced, to make it look like new again. It arrived back in the post today, however there were several what looked like screwdriver scoring marks around the flash cover (see pics below) - that as well as the lense was loose and caused the phone to rattle!
Obviously I sent it back to the company under warranty immediately and they agreed to resolve.
My question is this... is it difficult to fit a new housing to the DHD without leaving marks? Also should a replacement housing cause the lense to be loose or was it just bad fitting by the repair company? Has anyone else had their housing replaced mark free?
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not sure if it is that easy to do it yourself but hey, someone is selling it on eBay
http://www.ebay.com.au/itm/ORIGINAL...AU_MobilePhoneAccessories&hash=item3cc296c7de

2 things...they were not careful putting on that cover...or worse...used the old one again, maybe by mistake. the reason I say that is it looks like pry marks from trying to get it off. not that hard to put on all new case etc. that particular cover is tricky but with care should go on no problem.

I spoke to the company earlier this morning and they were very apologetic... should have the phone back again hopefully tomorrow morning... will update then.

gcarter said:
I spoke to the company earlier this morning and they were very apologetic... should have the phone back again hopefully tomorrow morning... will update then.
Click to expand...
Click to collapse
There is plenty of youtube videos that explain how to do it. I don't like their work, if you watch the videos you can see that flash housing can be removed pushing from the inside and not externally with screwdriver.
My english is terrible...just watch this
http://www.youtube.com/watch?v=JfatoeWbMRk&feature=related

I've done this myself and it's very easy to do without leaving a mark.
Sent from my Motorola Startac running ICS.

pwraggcan said:
I've done this myself and it's very easy to do without leaving a mark.
Sent from my Motorola Startac running ICS.
Click to expand...
Click to collapse
Good to hear, thanks for that... will see what happens when my phone gets back for the second time.

The plot thickens - received an email from the company earlier this morning, asking me to call them re the work on my phone.
They informed me that most if not all "replacement housings" from the manufacturer, come with some minor blemishes and or marks (this was after a 10 min rant on my behalf about this being bulls*it)
Can anyone confirm this to be the case? They even said that replacement housings for sale on ebay are probably gonna have some minor marks on them already...

This is mostly true at least the part aboot ebay but if they're coming from the manufacturer they should be in new condition.
When I bought one on ebay it was described as having minor marks but it arrived to me in new condition.
Sent from my Motorola Startac running ICS.

gcarter said:
The plot thickens - received an email from the company earlier this morning, asking me to call them re the work on my phone.
They informed me that most if not all "replacement housings" from the manufacturer, come with some minor blemishes and or marks (this was after a 10 min rant on my behalf about this being bulls*it)
Can anyone confirm this to be the case? They even said that replacement housings for sale on ebay are probably gonna have some minor marks on them already...
Click to expand...
Click to collapse
This is BS, blemishes from the manufacturer? Are you serious? When you first bought your phone did they have any blemishes? OEM parts from the manufacturer are spotless or they never get used by HTC manufacturing! I'd ask for your money back, buy your own housing from Ebay and do it yourself.

Found this on ebay
http://item.mobileweb.ebay.co.uk/vi...6235e2fff17910?itemId=180810313533&cmd=VIDESC
Sent from my Motorola Startac running ICS.

Ooops forgot to update this thread! My phone arrived back for the second time, and although much better than the first attempt, the housing still had minor marks both front and back... NEVER using this company again OR recommending them either... they never even apologised the 1st time around, and never got a refund for my duplicated posting costs!
Im a perfectionist when it comes to my phones, and decided to flog it on ebay... have now purchased a brand new one... should be here in a couple of days

HTC One X's part of touch screen not working at all

I brought my HOX about a month ago, no issues at all after updating to 1.28, no built issues zero software issues, it was perfect.
But today morning i installed a game and tried to touch the menu bar(the vertical bar with 3 dots just above capacitive buttons) and it does not work.
Not only in the game but everywhere you try to touch that area nothing happens.
This problem is not only limited to the menu bar, but also till very slightly above it.
The 1.29.7 update for asia just came out, i thught this would fix it but it didnt.
Tried to factory reset but still doesnt works.
Is this a hardware problem? Should i take to htc?
And do you think i will get a replacement or a repair job done?
Also, i have never dropped the phone even once, it was aways in soft silicon case away from any rough use. In fact, it has hardly been used.
Thanks

I would send it right back to HTC for a replacement.

Exchange it. I had a simular problem with mine but it was the top of the screen that stoped working. In the end I had to get a exchange.
Sent from my HTC One X using Tapatalk 2

Same problem here, but I've unlocked mine voiding my warranty : (

Defo not fixed with firmware updates as I had the same issue with my first one and had to return it for an exchange

had the same problem and gone for a replacement. I have tried many things with the guidance of HTC support center none worked.

same problem here
took it back to shop where it was purchased from, it took over 6 weeks for repair centre to return it.
just got it back today and the problems are still there
im sooo unhappy with this phone.
ive emailed HTC and waiting on a response.
i want a new one or my money back.

SO SAD
IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW

@op take it to htc, there's a really good chance its a hardware problem.
rishabho1 said:
SO SAD
IF YOU LIKE MY WORK, THANK ME BY THE BUTTON BELOW
Click to expand...
Click to collapse
Wtf kind of a reply is that.

I haveproblem too.
I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).
What to do?
Just see pictures and you will see problem.
When is phone on Safe mod and on charger no probs. :S
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Thanks!

Id send it to HTC seems like a hardware issue.

On phones with this problem , using the asia rom?
i have asia rom this problem on my phone but in safe mode my phone works perfectly
I think the software problem

harmonikas996 said:
I haveproblem too.
I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).
What to do?
Just see pictures and you will see problem.
When is phone on Safe mod and on charger no probs. :S
View attachment 1314306
View attachment 1314307
Thanks!
Click to expand...
Click to collapse
I am expireincing the exact same problem, except the non working part of digitizer is just above the middle of the screen. Is flashing a new ROM would fix it? I think i have nothing to loose, since i cannot send my phone to AT&T because i bought it used on ebay and i live in Canada. I guess it could be 50% chances ROM issue, my old Sensation was having a speaker issue, witch was playing very weak, i sent it to HTC and they flashed a new ROM, it got is spaeker fixed.

I too had this problem although it was intermittent. Sent my HOX to be repaired on Thursday, waiting to hear back.

Michealtbh said:
I too had this problem although it was intermittent. Sent my HOX to be repaired on Thursday, waiting to hear back.
Click to expand...
Click to collapse
Did changing the ROM do any good? I have the exact problem on my HTC, bought through craiglist, and am now in India so the warranty won't work. Is there anything I can do to correct it short of replacing the whole LCD?
Your help will be much appreciated.

[email protected] said:
Did changing the ROM do any good? I have the exact problem on my HTC, bought through craiglist, and am now in India so the warranty won't work. Is there anything I can do to correct it short of replacing the whole LCD?
Your help will be much appreciated.
Click to expand...
Click to collapse
Changing rom didn't help, had to get it repaired

Same problem here.
two months... i´ll try a exchange

harmonikas996 said:
I haveproblem too.
I start phone in Safe mod and enter in HTC Function Test v3.01.01g (*#*#3424#*#* - that is code entered in dialer).
What to do?
Just see pictures and you will see problem.
When is phone on Safe mod and on charger no probs. :S
View attachment 1314306
View attachment 1314307
Thanks!
Click to expand...
Click to collapse
THis seems to of got my 3 capacitive buttons working thanks :laugh: :good:

OMG unlucky....
My second HOX with this problem....
Touch was unresponsive middle part
Reflash, Flash, Stock, Custom none fixes

Hi I do have same issue as same in screen shot shown I have at&t which does not warenty please help

4 years old desire died

Hi all,
My sister tried installing candy crash on her, used to be mine, desire.
The phone crashed, funny isn't it, and all it can do now is charge but will not operate at all, even not to boot loader.
The device is rooted, s off and with partition table of cm.
It had cm 2.3.7 and cwm recovery before crash.
When charging, orange led will lit but when pressing power button to start the device led will turn off and nothing else happen.
The only way to get the charging led to lit again is to remove and reinstall the battery.
Any clue?
Thanks,
Oren
Sent from my HTC One using Tapatalk

If you can't get to bootloader then it's hard from here. How about fastboot (back + power)
Try the troubleshooting thread stickied to the top of q&a
Likely you'll have to run an RUU, but you'll lose all your data in the process.

Thanks.
I'll try to check if I get ADB to see the device.
Maybe the display is to blame for not working.
Sent from my HTC One using Tapatalk

So I don't get anything...
Even Charging will take place only after I remove the battery and reinstall.
So it's dead completely?

Was there enough internal space before she installed Candy crush?
Verstuurd vanaf mijn HTC Desire met Tapatalk

Actually since I wasn't the user and the user is not someone who check it, I can't tell.
Yet, does it slow to install if no sufficient space is available?
Not that I'm aware of.
Sent from my HTC One using Tapatalk

I'm not sure about that. But it might possible yeah.
Send from my HTC Desire GSM (Bravo)

Thanks.
Even if it is the issue, the unit does now not operate at all.
Do you have a clue about the next steps?
Sent from my HTC One using Tapatalk

Since you can't get in the bootloader or use adb, I have no idea how you can recover it.
Sorry.
Send from my HTC Desire GSM (Bravo) using Tapatalk.

Thanks anyway.
Opened help ticket to HTC...
Sent from my HTC One using Tapatalk

Please update us if HTC knows a way to help. I'm interested.
Send from my HTC Desire GSM (Bravo) using Tapatalk.

I will.
But I guess it's total loss and will need a motherboard replacement.
Probably with full payment.
If that is the solution, I'll pass it.
Sent from my HTC One using Tapatalk

As I anticipated, HTC mail/phone support cannot help and a lab check is needed.
It's a $25 worth for the problem definition.
I'll update once I have news.
Sent from my HTC One using Tapatalk

Ok, so the check cost only $15, but this is the only good news...
The problem is the mother board and its fix would cost around $200 which is insane for such an old device.
I asked them to and it back and thought I would try doing it alone.
The issue is, I can't find a place on the net for buying such a mother board...
Can someone suggest please?
Sent from my Nexus 7 using Tapatalk

orenfl said:
Ok, so the check cost only $15, but this is the only good news...
The problem is the mother board and its fix would cost around $200 which is insane for such an old device.
I asked them to and it back and thought I would try doing it alone.
The issue is, I can't find a place on the net for buying such a mother board...
Can someone suggest please?
Sent from my Nexus 7 using Tapatalk
Click to expand...
Click to collapse
U can buy a broken desire off ebay for bout 15 - 30euro. Motherboards r very hard to find

Thanks, will try finding one!
As I'm having technical skills, how hard would it be replacing such?
Sent from my HTC One using Tapatalk

orenfl said:
Thanks, will try finding one!
As I'm having technical skills, how hard would it be replacing such?
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Really simple. Take out battery, simcard and sdcard, take out the screws then unclip the plastic then ul see the motherboard then unclip the flex cables and take out the motherboard. Ul be surprised how easy it is. Theres good videos on youtube anyway if u need bit of help.

Ok, main board arrived 2 days ago and yesterday evening I finally found the time to replace it.
It seems the unit works now but the display doesn't...
I disassembled again and reassembled just to verify all connectors are connected as they should but still....
Sent from my HTC One using Tapatalk

orenfl said:
Ok, main board arrived 2 days ago and yesterday evening I finally found the time to replace it.
It seems the unit works now but the display doesn't...
I disassembled again and reassembled just to verify all connectors are connected as they should but still....
Sent from my HTC One using Tapatalk
Click to expand...
Click to collapse
Try to check if the 3 cable in blue circles are COMPLETELY plugged.
I once forgot to plug back one of them and my screen was dead too.
They sometimes seems to be plugged but actually not.
And, make sure your "new" motherboard is really also working.
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Thanks a lot!
I rechecked that yesterday, but will reconfirm later today.
It seems as if the board is working but I can't be sure of course.
Sent from my HTC One using Tapatalk