My headphone jack is failing on me all of a sudden. With a little bit of movement it stops sending sound towards one side of the headphones. My phone has A LOT of scuffs and scratches. Will I be able to get it fixed by taking it to a Sprint store? Or would I have to send it to Asurion?
I personally haven't dealt with this problem, so I'm assuming here.
If the jack is off the board (similar to charging port issues) with peeled circuit board, it would be an insurance claim. Otherwise, the store can handle it.
Yep, Sprint's official policy is, if the port is loose on the board, they will replace it. If the port is completely broken off, they will send you to asurion.
As far as the scratches, most stores dont care about scratches. If you have cracks, dents, etc, then they will probably turn you away.
Okay, I took my phone today and they said they'll give it a look. Hour and a half later they returned it and said they fixed the problem. Also, they replaced my kick stand and camera which is really nice of them. The technician even did a final check with her headphones to see if it was fixed. I went home and when I plugged in my headphones I got sound from both sides. All fine and dandy until I moved and then no more noise from the right side. Same issue. I know it isn't broken off since if I jiggle the headphone jack slightly there is sound coming off both sides. (checked to see if my headphones were the problem with multiple things but I got sound from both sides) If the headphone jack gets a little movement then the sound gets cut off again. I then went a second time and said the problem was happening again and brought my headphones and my iPod this time with me to show them that my headphones weren't the problem. The sales rep took out his headphones and told me nothing was wrong. He said my headphones needed more power to function properly. (I have been using my headphones with my EVO for 6 months without a problem) His headphones had a 90 degree jack while mine had a straight jack. (This might have helped them see the problem) I showed him the problem using my headphones and he definitely acknowledged it. He finally told me that since they have no issues using their headphones, there isn't a thing they can do.
What can I do so they can fix it?
Here are pictures of the different jacks:
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This is similar to my headphones. Notice how the jack is long and straight.
This jack is similar to the sales rep's headphones. Notice how short it is.
Actually, it sounds like a wire in your headphones may be kinked or shorted, since it worked with a different pair of headphones. I've had the same thing happen, thinking that the port went out when it was actually the headphones.
Try a third pair and see if it does it.
I love The Wall, nice headphones too
If it isn't the headphones, just try a different store. I've been to two different Sprint stores with problems with my Evo - one store gave me a hard time while the other replaced the phone no questions asked... for the same problem.
(from... Evo/MIUI/Tapatalk)
Yeah, just to double check, try your headphones with a few devices just to make sure thats not it. But it has nothing to do with the "power" of your headphones, they are dumb.
Otherwise, try a different sprint store. If the headphone port is loose or broken, there is no way to fix it. They need to completely replace the main board, or give you a new phone. Don't stop trying until they do, Sprint is cheaper than my grandma, they will fight you to not replace your device so they dont lose a few bucks.
Related
I talked to a vzw rep last night about my replacement incredible. It's having the same problems as the last one. I've only had it 2 days. I'm having a third replacement shipped to me, should be here around July 16th due to back orders.(but you all knew that)
My question is can i replace my incredible with another phone? Like I paid 300 for the incredible, and I used the 30 day worry free guarantee for a replacement, got the same phone (incredible), used another 30 day worry free (lol), and now I have a 3rd device on it's way. If I'm having the same issues with this phone, can I just replace it with another phone? Most notably the new motorola phone coming out. I had a Moto Droid, and never had issues like this, so I figure I'll go back to motorola if it's possible.
I called vzw and the rep said "we can't do that sir, because you had your moto droid replaced with the incredible" But I didn't have my moto droid replaced with an incredible, I still have it on my account, just someone else uses it now. She said that she doesn't know because the phone isn't even out yet.
so, did I confuse anyone? Hopefully someone that knows about this can help. Thanks for reading!
You have 30 days to replace a new phone that you get with a different model phone. Since all you did was replace the same phone twice because it wasn't working correctly then you should still have the 30 day option available to you. It only makes sense.
If you ***** enough they'll give in. I went thru this with T-Mobile with a Cliq and ended up with a My Touch after 4 phones.
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Sent via the XDA Tapatalk App
when i was with alltel and had a tp1 it was replaced a few times due to overheating and crashing all the time, and they gave me a tp2.
It just seems me and htc phones don't get along lol.
this incredible is a great phone in some areas, but horrible in others. I'm not a picky person, but I can't deal with my phone constantly shorting out on the headphone jack and going all nutty, and starting voice dialing by itself and skipping tracks and pausing my music while i'm in the car. And that problem with the screen being non-responsive in the car mount is really bad on this replacement. Even plugged into the aux line on my stereo I figured it would be grounded somewhat, but the screen never works. The first phone didn't have that problem.
so to summarize: inc 1, horrible 3.5mm headphone jack issues when plugged into car, but no real complaints about screen.
inc 2, horrible screen responsiveness, 3.5mm headphone jack not as bad, but really annoying still.
After the vzw lady told me they couldn't replace it with a different phone I said, "well how much do you want to spend on shipping charges? If I'm having the same problem with the same phone I'll just keep returning it."
@ KB Smoka: That's what I thought too, but she said only the first 30 days I can replace the phone with a different one. I hope that isn't the case. If I have to replace it again I give up...
I agree with money226....If you dont take no for an answer they'll give in.
ya they should b able, just be persistant
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alright, I'll give it a go. Got an RUU for my phone so i can unroot it. grabbed it now because of all the C & D letters Shipped-roms is getting.
So 2 days ago. I was just watching a movie on the phone all was fine then all of a sudden the sound started crackling like a blown speaker. No matter what I do it has the same sound. Any help with this?
Sent from my SPH-D700 using XDA App
tcooper85 said:
So 2 days ago. I was just watching a movie on the phone all was fine then all of a sudden the sound started crackling like a blown speaker. No matter what I do it has the same sound. Any help with this?
Sent from my SPH-D700 using XDA App
Click to expand...
Click to collapse
Sounds like a blown speaker. If your not running stock, flash to stock with odin and use your TEP for a replacement. I've returned a couple epics for bad speakers already.
Same. My sister's has done it twice. Its a common problem apparently. Just rememeber to odin back to stock, so your warranty will cover it.
It's an easily serviceable part.
If you have TEP, a sprint corporate store will replace the part.
If you DON'T have TEP, they will still replace it for $35.
So i just got back from the sprint store. I didn't have to flash to anything half the people there had rooted phones as well they replaced it up my warranty without any questions. THey were asking me what rom i was using and how did i root my phone and where i got it and if i would show them how to do it. So yeah lol
MikeEx said:
It's an easily serviceable part.
If you have TEP, a sprint corporate store will replace the part.
If you DON'T have TEP, they will still replace it for $35.
Click to expand...
Click to collapse
There isn't a corporate store within 100 miles of me. All the stores in my area are franchise. They don't repair phones and they don't do the $35 deal. They only replace them. If you don't have TEP, your screwed.
mattallica76 said:
There isn't a corporate store within 100 miles of me. All the stores in my area are franchise. They don't repair phones and they don't do the $35 deal. They only replace them. If you don't have TEP, your screwed.
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Click to collapse
Well, that sucks for Sprint then.
For those without TEP:
There is a seller on ebay that lists new speaker replacement parts.
I just bought the part and fixed my old-man's epic the other day (no TEP, Don't ask).
MikeEx said:
Well, that sucks for Sprint then.
For those without TEP:
There is a seller on ebay that lists new speaker replacement parts.
I just bought the part and fixed my old-man's epic the other day (no TEP, Don't ask).
Click to expand...
Click to collapse
Nice find.
Nice find with the speaker.
Will replacing the external speaker be difficult?
I can put computer's together but i'm not sure if i'm up to repairing my phone.
futureprospect said:
Will replacing the external speaker be difficult?
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Click to collapse
The only difficult step is peeling off the back plate.
Here's a video for reference
Pry off the back plate. Disconnect the antenna wire from the speaker. unscrew the speaker and pull it out.
The speaker literally drops in place.
Just make sure to line up the connector
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and give it a few taps to be sure.
MikeEx said:
The only difficult step is peeling off the back plate.
Here's a video for reference
Pry off the back plate. Disconnect the antenna wire from the speaker. unscrew the speaker and pull it out.
The speaker literally drops in place.
Just make sure to line up the connector
and give it a few taps to be sure.
Click to expand...
Click to collapse
Thanks for the reference!
It says that i need a nipper tool, but it just looks like a pair of tweezers. Will i be able to remove and reconnect the antenna without a nipper?
Yes.
*10 characters*
I have the same problem, the phone is 5-6 months old, on SRF1.1.1 and I keep it mostly on vibrate so definitely not caused by listening to music etc. on loud volume.
The thing is, the phone is imported and being used in India so question of returns for warranty/TEP does not arise.
Please could anyone help me out with an EBay link to external speakers (the one given here has ended).
To clarify - this is the external speaker i.e. the one from where rings/music etc. come which has the issue, the in-call speaker where I hear the other person talk is fine.
Thanks.
Help please.
So i tried using three different headphones with two almost new s2s (mine and my gfs), it seems that none of the headphones can get solid connections with either phones, they either have to be kept at a certain angle/position or need to pressed down to actually hear sound.
Can anyone confirm this? Does the headphone jack get best compatibility with samsung products only? Not that I use my phone to listen to music but this is pretty irritating.
I use iphone head phones work Great
Sent from my SGH-T989D using XDA
charju said:
So i tried using three different headphones with two almost new s2s (mine and my gfs), it seems that none of the headphones can get solid connections with either phones, they either have to be kept at a certain angle/position or need to pressed down to actually hear sound.
Can anyone confirm this? Does the headphone jack get best compatibility with samsung products only? Not that I use my phone to listen to music but this is pretty irritating.
Click to expand...
Click to collapse
no issues here.
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Look for a right angle connector or adapter. It is best for things like phones to prevent damage to the jack.
I have a in-ear headphone from HP with the inline mic... I don't have the problem with audio cutting out. I do have problem with the mic volume sounding faint at other end. I need another headphone/mic unit. Any suggestions welcome. No BT - I need in ear for noise reduction and also listening to podcasts.
None of my headphones can go in all the way, theres always a bit of the metal outside. I tried it with both t989 that I have access to. I don't think it's just my machine.. anyone verify?
charju said:
None of my headphones can go in all the way, theres always a bit of the metal outside. I tried it with both t989 that I have access to. I don't think it's just my machine.. anyone verify?
Click to expand...
Click to collapse
You might have gotten something stuck inside your jack.
My plugs insert all the way...
are you using a case?
I thought i was having a problem with my porta pros, then when I tried them without my case on I could see it wasn't in all the way.
It took quite a bit of force to snap it in the rest of the way then it worked just fine.
charju said:
So i tried using three different headphones with two almost new s2s (mine and my gfs), it seems that none of the headphones can get solid connections with either phones, they either have to be kept at a certain angle/position or need to pressed down to actually hear sound.
Can anyone confirm this? Does the headphone jack get best compatibility with samsung products only? Not that I use my phone to listen to music but this is pretty irritating.
Click to expand...
Click to collapse
Sounds like you have a broke connecter on your jacks.
Sent from my SGH-T989D using Tapatalk
i use skullcandy with inline and they work flawlessly with and without cases.
Hey today I've noticed that when I gently push the headphone jack cable/plug to the right (while holding the phone in front of me) the sound cuts off on the left headphone.
It doesn't matter which headphones I use, it always happens.
Here's a picture I did:
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However it doesn't happen on it's own (at least not yet..). It only happens when I pull the cable by accident (and then fixes itself right away) or gently push it towards right.
Is this a common issue in HTC phones? I've googled the problem and I see that Desire models had the same problem, well kind of, the jack was too lose after time.
Is this fixable on my own, or do I have to send it over warranty when it finally brakes (I just assume it will someday).
Thanks!
unless you can find the jack and are real good @ soldering you'll have to send it in for replacement. I have a few g2s in the family all somewhat old and none have this issue. I have heard of others mentioning it though. of course I assume you have ruled out the headset as the problem, trying others?
Sent from my HTC Vision using xda premium
Tried 3 pairs of headphones, it's not a problem though, it doesn't happen on it's own, I've also asked my friend (he has the G2 as well) and he says this happens to him too but only on the original headphones. Until it works fine I won't be sending it for repairs (we can't really get replacements that easily where I live) - I can't afford not to have a phone for 2-3 weeks.
I guess that the metal thingy just resized itself while putting in some other than original jack plug into it. That's too bad.
Thanks.
Oh, crap. Same thing happens with mine, I though I had broken it. Guess it's common?
Tried it, but had no problems with 2 different headphones. Having the phone in tight jeans with headphones can cause some problems. I would recommend not pushing it around, as you might damage the rest of the circuit.
Sent from my HTC Vision using xda app-developers app
You will NOT believe this. I rooted my phone today, installed Mimi ICS rom.
The problem disappeared completly (I am 100% positive on this, tried to push it VERY hard a second ago). How the **** is that possible? Can anyone explain?
My Desire Z changes songs everytime i push that, it´s really annoying at the gym.
Huh I thought it was just me, or the particular jack I was using. Haven't tried it in a bit since I've been using Bluetooth.
Been happening recently. Most of the time it outputs sound on the left side but for some reason it goes some what normal where the right side outputs little to no sound and the left side outputs normal.
Since it's international europe unlocked and I bought from a retailer (Handtec) outside of Canada. How do I approach this to get this fixed? I am sure the phone is still under warranty as I bought this around June (I think).
Tried different headphones?
LG G4 H815 ®
tried to clean up the jack ?
Is there lint in the jack? This happened to me once and ti was a quick fix.
I seem to recall seeing this issue reported on the LG G2 when it came out. People just weren't pushing the headphone plug into the socket hard enough. It took significantly more effort to properly seat the plug than most people were used to, so the plug was only making intermittent contact with one channel. Of course, you don't wanna seat it with a hammer, either. You might want to try twisting a little bit as you insert it.
I tried with various of headphones. Still the same, left side with sound and right side with out sound. I tried twisting it, cleaning it, pushing it hard. Still same issue :\
Do you play some specific audio ?
some song ? Stereo/Mono ?
Custom audio player from playstore ?
Using any equalizer ?
Custom ROM ?
Also..
happens when phone cover is installed on phone and audio plug doesn't fit properly.
If none of above then you my friend possibly have a defective audio jack..
Did your phone receive any shock recently ?
You took your phone to the bathroom because it could be causing due to moisture..
There are many other reasons..
Could be any
omr911 said:
Do you play some specific audio ?
some song ? Stereo/Mono ?
Custom audio player from playstore ?
Using any equalizer ?
Custom ROM ?
Also..
happens when phone cover is installed on phone and audio plug doesn't fit properly.
If none of above then you my friend possibly have a defective audio jack..
Did your phone receive any shock recently ?
You took your phone to the bathroom because it could be causing due to moisture..
There are many other reasons..
Could be any
Click to expand...
Click to collapse
Everything is stock... It does this for everything including youtube, games, etc. I usually use poweramp as my main music player but it does this on the stock music app and google music.
It has been dropped a few times but at most like 2 - 3 inches form the ground.
1. You could have bad audio jack
2. It could simply be dislocated due to minor shock (Just maybe)
3. Defective main board (Maybe)
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