Now, I don't mean they will take your money and you wont get your code, what upsets me is, on the front of their site it says -
All phones cost €15 (20% off - normal price €18) to unlock.
Click to expand...
Click to collapse
Nothing else to say, plain and clear, they will unlock any HTC phone for €15. FALSE
If you have a Desire, you pay your €15, you try what it says and it wont work. You then get an e-mail saying 'You need to use the new database, this costs €20 more'
I have then declined this, as I have the option, I was only going to unlock it to increase the phone value, rather than I need it. I feel sorry for those really in need, you don't really have a choice at this point.
Now, it wouldn't be so bad if when I declined and asked for a refund, it was just done... but it wasn't. 24 hours later and they still have my €15.
Does no-one else see that the way they are operating is wrong?
Who can I report this to? If a shop on the High Street advertised a TV for £449 and when I got to the till they took my £449 and then told me I had to pay another £600, I say I no-longer want the TV they then wont refund me, I could go to trading standards. Who deals with online scams?
Personally, I'm disappointed MoDaCo are linked to them, I went to them because their link is up their on every forum, I assumed they were a reputable site.
I've also had a bad experience with them.
When I was unlocking my Hero their server was down originally. Got an online tech and he spoke to me for a few seconds then just ignored me. The next two days techs were all offline but then eventually the server was up, got my code and it didn't work. Logged another support call.
I actually figured out the problem myself in the end. That goodness, because my support call still hasn't been answered.
Overall very shoddy.
I thought they would be quite reputable since they are recommended on MoDaCo (site ran by the Paul, who rooted the desire).
hope you get it sorted soon!
stu
StuMcBill said:
I thought they would be quite reputable since they are recommended on MoDaCo (site ran by the Paul, who rooted the desire).
Click to expand...
Click to collapse
I know, that's what disappoints me.
Was worried about the site after I paid €15 for an unlock code that did not work, then I read their forums...
Anyway I then paid the US$35 via papal this was middle of the night in India where I think they are based. Mailed them as well and refund & working code delivered in a few hours.
Not sure they are the best at communicating but I got a working code in a few hours for £23.51 so reasonably happy with that for an unlocked and flashed Desire
yes I was also annoyed that new phones are excluded from the deal. they also only query the database with new phones once every 12 hours. though the code did work in the end!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I bought the Desire unlocked, but I needed an unlock code for my Touch HD (which went to my GF once I received the Desire). Got it from HTCCode in a couple of hours (paid via Moneybookers, so the code is provided by email), and only paid EUR15, 'as advertised'.
What can I say, I was satisfied with their service... very quick answer considering I requested the code after their COB that day.
Yeah, you would be happy, you got the advertised price. To be honest, it's not the actual price I mind. If it just had all prices on the front page and you could look up the Desire to be €35, then it would be fine. It's that they charge you one price, then ask for over twice as much once you've already given them some.
And then, saying I will get my refund... but not giving it to me. I have started a Paypal dispute.
Have considered using their service, but will phone up t-mobile. they charge 15 pounds but the wait is slightly longer. No biggie.
have used them
hiya guys,
i have used them before to unlock my hd2. when i first registered i had the same problems as my code wasn't in the database.
i got in contact with htc code via messenger, guy sudan explained to me that they were waiting on a database update and my handset was fairly new so would have to wait a few days.
i received an email telling me that the database was up to date, then i was able to retrieve my code.
it isnt really the fault of the supplier but more a fault of htc not releasing an updated code database... the desire is a brand new phone, and imei numbers will not be in the database yet.
i would try adding the guy to messenger details are on the site, and he should be able to explain.
bear with them though as it is a good service, hes prob just waiting on the update.. and i know we are all a little impatient at times.
dan
Took 2 days for my code. keep emailing them,they do come through eventually and work OK.
lankydan84 said:
it isnt really the fault of the supplier but more a fault of htc not releasing an updated code database... the desire is a brand new phone, and imei numbers will not be in the database yet.
Click to expand...
Click to collapse
I think you're missing the point. They are misleading people by saying they unlock ANY HTC PHONE for only €15 and then bump the price up €20 more... How is it not their fault that they are misleading people?
Im sorry that u had that kind of problem. Paypal dispute should be a solution.
My experience with them was very good. Got 2 unlock codes for my Hero and HD2 in a couple of minutes, although with the Hero, I had to flash another generic rom in order to get the unlock code to work
Currently in a paypal dispute with them over this. I asked nicely for a refund and got nowhere.
And this is the other point. When you suddenly ask for more money than you said it would be, if the other party declines, be good and just give them their money back! It's amazing they get away with it tbh.
I did my research before ordering. Knew I would have to pay 25 euros after reading their forums. Got the code 24 hours after sending the money. Good service in the end. They are slow but I've heard many people in the same situation as the OP get their money back before successfully getting their code. I agree its not like a proper pro outfit but they do deliver and you need to take into account that they are based in India... One happy customer here....
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Well that'a the thing they are not stating it will cost extra if you just go off the website, which many people do especially when people seem to rate them so well on some forums
Similar story to you guys on here, paid the stated amount. did not work, to the forums and realised I had to pay more. They eventually refunded my original amount and took the new amount. Bit of drama really for something they could easily be stated correctly on their site.
the front page offer "Unlock any HTC phone [] for €15" is certainly a lie.
HTCCODE does work but better to check their forum first and as mentioned you need to pay directly to their email address using paypal for new sets like Desire.
I payed 15 Euro and then had to send another $25 which is a bit strange and leap of faith but in the end got unlock code for my HTC Desire and 15 Euro refunded. So it cost me just $25 (around £19).
Paypal told me on the phone they cannot give me a refund... but I just received an e-mail from them telling me they have overturned my claim and I have my refund!
I'm going to try HTCunlock.com for £20 instead!
Related
Just thought i would post another mention for htccode.com, got my unlock code this morning and they were very informative and fast to reply via email.
25 Euros well spent considering nowhere else has them yet.
Arthur Hucksake said:
Just thought i would post another mention for htccode.com, got my unlock code this morning and they were very informative and fast to reply via email.
25 Euros well spent considering nowhere else has them yet.
Click to expand...
Click to collapse
it costs £15 at t-mobile from what i've heard
How long did the unlock code from htccode.
cez10 said:
it costs £15 at t-mobile from what i've heard
Click to expand...
Click to collapse
T-Mobile takes upto a month. HTC Code took a day.
If one needs to unlock and can't wait, it is an option, but if one needs it unlocked say in 2 months for their trip abroad, I don't see why use the services provided under this link... unless the price goes under £15...
zonkkk said:
If one needs to unlock and can't wait, it is an option, but if one needs it unlocked say in 2 months for their trip abroad, I don't see why use the services provided under this link... unless the price goes under £15...
Click to expand...
Click to collapse
thats what i meant
T-mobile response about unlocking the desire is this.
You cannot request an unlock code <subsidy pin> for the first month you own the phone, after than you can request it and it takes upto 28 days to recieve that code.
So you are looking at 2months from now for the desire.
ronnyuk said:
T-mobile response about unlocking the desire is this.
You cannot request an unlock code <subsidy pin> for the first month you own the phone, after than you can request it and it takes upto 28 days to recieve that code.
So you are looking at 2months from now for the desire.
Click to expand...
Click to collapse
Odd, the chap at t-mobile I spoke to (0845 412 5000, though I think it's just the 150 equivalent number for landlines) just ordered the code for my new Desire, to arrive via snailmail in 14-28 days. Very pleasant about it too, which hasn't always been my experience with providers and SIM-unlocks.
Edit: ...though, I was already a t-mob customer, so I wonder if they only have a months delay for new customers, so they don't get scammed by folk with fake bank/cc details.
ianjd said:
Odd, the chap at t-mobile I spoke to (0845 412 5000, though I think it's just the 150 equivalent number for landlines) just ordered the code for my new Desire, to arrive via snailmail in 14-28 days. Very pleasant about it too, which hasn't always been my experience with providers and SIM-unlocks.
Edit: ...though, I was already a t-mob customer, so I wonder if they only have a months delay for new customers, so they don't get scammed by folk with fake bank/cc details.
Click to expand...
Click to collapse
I have been a customer for 6 months, the lady told me it takes 1 month for our phones to go on the database, then I can apply for the code, anyway it's irrelevant now lol i have just gone to the above site and paid the 25 euros.
I had previously tried 2 other services and both of them said they can do it then couldnt, but these are saying they defo can do it. The other guys on ebay have both refunded my money so nothing lost there.
Unlock any HTC phone locked to any network worldwide instantly!
All phones cost €15 (20% off - normal price €18) to unlock.
Click to expand...
Click to collapse
15Euros sounds more attractive than waiting a month and paying £15
I used HTCCode last night, its 25EUR for new phones such as the Desire and I received my code today, working fine. Highly recommend them
cez10 said:
15Euros sounds more attractive than waiting a month and paying £15
Click to expand...
Click to collapse
That price doesn't include the Desire :O(
ronnyuk said:
That price doesn't include the Desire :O(
Click to expand...
Click to collapse
lol kinda sux then as it clearly says all phones cost 15, could possibly try sending them an email with the screenshot and make them give the code to you for 15
cez10 said:
lol kinda sux then as it clearly says all phones cost 15, could possibly try sending them an email with the screenshot and make them give the code to you for 15
Click to expand...
Click to collapse
No they'll refund you and ask you to pay the 25EUR.
Am actually going to do it
niraveg said:
No they'll refund you and ask you to pay the 25EUR.
Am actually going to do it
Click to expand...
Click to collapse
Can confirm i just got my unlock code nextday from this company, very good support and live chat.
ridiculous that we have to pay for something that should be free!
FWIW T-mobile delivered me a working unlock code this morning, about two weeks after I requested it.
mhewitson said:
ridiculous that we have to pay for something that should be free!
Click to expand...
Click to collapse
i agree, get a WM device
let the flaming begin ..........
We had a customer successfully unlock the HTC Desire at MobileUnlocked.co.uk today and it cost them £16.50 (approx 19 euros)
The code takes between 5 and 30 minutes, although AOL and Hotmail users should be aware that the email with the code usually goes into their spam folder.
weirdwilli said:
I used HTCCode last night, its 25EUR for new phones such as the Desire and I received my code today, working fine. Highly recommend them
Click to expand...
Click to collapse
Many others would disagree -
http://forum.xda-developers.com/showthread.php?t=673134&highlight=htccode
use these guys -
http://htcsimunlock.com/htc-desire-unlock.html
I ordered a code to unlock my desire from HTCCODE.COM last month Never got my code, Zero contact from the seller, sent e-mails for a refund but got no replies, field a dispute with paypal and got this answer.
Dear XXXXXXXXXXXXXXXXX
We have concluded our investigation into your case:
Case ID: PP-000-978-685-028
Transaction Date: 6 Jun 2010
Transaction Amount: -15.00 EUR
Seller's Email: [email protected]
Seller's Name: Synapz
Unfortunately, we were unable to resolve this claim in your favour because
the item purchased was virtual or intangible. As a result, we have not
taken any action against the seller at this time but we have noted your
dissatisfaction in the seller's record for future reference.
If you still have concerns about this transaction, we encourage you to
continue to work directly with the seller for an amicable resolution.
Thank you,
July
Protection Services Department
Please do not reply to this email. This mailbox is not monitored and you
will not receive a response. For assistance, log in to your PayPal account
and click the Help link in the top right corner of any PayPal page.
So be warned people can just take your money with no repercussions.
Very very sad, paypal are completely useless, so much for buyer protection. its only 15 euros but its the principal, im going to let as many people know about this as possible, there shoudl be laws against people like this how is it in this day and age people can still hide behine the internets anonymity and "virtual items" loopholes.
So be WARNED AVOID HTCCODE.COM
The scammer is proberley hetrosexual.
Sent from my HTC Desire using XDA App
Eh Dear, shame about that mate
if you gave sent the money as a gift they might be able to do something about it but other then that your boned!
If you have a hacker friend just point him at totalgsm.org and say the magic words,,,,, 'please yourself'
Use eBay to unlock your desire. The unlockers on there get about 99.8% positive feedback and your money will be protected. Plus it's cheaper than anywhere else. Why pay more?
Sent from my HTC Desire using XDA App
i dont like any of these unlock sites, i would rather go to some guy in a dodgy phone shop.
if you read the terms and conditions on these sites, what is says is quite shocking.
in a nutshell you are buying a code, not a service to unlock your phone. so if the code doesn't unlock your phone, you just payed for a random number, literally.
Paypal is the expert on providing reasons to now help you, I have been on both ends (seller & buyer) and Paypal gave some reason in all cases not to help.
I've used HTCCODE.COM in the past and although communication hasn't been great, they've always come through eventually.
PM ferraripassion on these forums, as he is part of HTCCODE.COM and I'm sure he'll either give you your code or refund your money.
Regards,
Dave
You're quiet unlucky, as I did file a paypal dispute and won, got the whole of my money back and crossed the website of my agenda.
They didn't give your code cos they are all off their faces on your hard earnt moneez.
Selling a number is a scam in the first place IMO
I purchased the unlock using a credit card, and couldn't get the htccode unlock application to connect. I used the live support link on the website and an engineer took my IMEI number, and 10 minutes later I received my code via email which worked perfectly.
This is the second time I have used them successfully for different devices, and although I understand your frustration at not getting your code, you do not explain what went wrong in the first place to cause you to want to get a refund.
Categizoring a service as a scam due to a single failure does not seem representative to me; perhaps you can clarify what went wrong in the first place, and how you have tried to contact them as they were very responsive in my case, and anxious to receive good feedback.
Sent from my HTC Desire using XDA App
matthewb66 said:
I purchased the unlock using a credit card, and couldn't get the htccode unlock application to connect. I used the live support link on the website and an engineer took my IMEI number, and 10 minutes later I received my code via email which worked perfectly.
This is the second time I have used them successfully for different devices, and although I understand your frustration at not getting your code, you do not explain what went wrong in the first place to cause you to want to get a refund.
Categizoring a service as a scam due to a single failure does not seem representative to me; perhaps you can clarify what went wrong in the first place, and how you have tried to contact them as they were very responsive in my case, and anxious to receive good feedback.
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
did you not read his post?
he clarified what went wrong, and that is that HE NEVER GOT THE UNLOCK CODE
he also says that he e-mailed them numerous times with no response
code from ebay
I used express-codes from ebay paid 8.99 £ got the code 5 minutes later
would use again
trucker11 said:
I used express-codes from ebay paid 8.99 £ got the code 5 minutes later
would use again
Click to expand...
Click to collapse
They're actually charging £17.99 for the Desire.
EDIT: Sorry, they have multiple auctions for the same device all at different prices. How bizarre.
Hmm can anyone recommend any good sites then? I've heard Unlock Zone is a good safe site with very good feedback. Any other good and trusted sites to unlock?
I'm gonna say you were just unlucky/something went wrong. Paul O'Brien (who laid a fair share of the groundwork for rooting Desires) supports that site, as it's a sticky topic on his forum, and I trust that guy.
Hi,
I bought my husband the HTC desire HD, he currenlty has the HTC Touch HD, i bought the new one on Ebay and all was good, however the idiot i bought it from has then subsequently had it blocked and done an insurance job on the phone. Is there any way i can unblock it, only thing is my hubby is going to come back from Afghanistan then fill this F****r in and get the 350 pound back. please help if there is anyway.
I'm not sure but I doubt it. Get a refund back fast and don't buy off of eBay. I see a lot of people that are buying phones from eBay and are getting ripped off.
Unfortunately your only real hope is to get a refund via Paypal, as long as you paid via Paypal of course!
Once the phone has been reported lost/stolen to the network, it is blocked on all UK networks. This is done by identifying the phone via it's serial number (IMEI). Only the registered owner can have it unblocked. Any other method is illegal and carries a £5000 fine or upto 5 years in prison.
If he sold you it then reported it lost/stolen, then he has commited insurance fraud, although the police won't be that helpful, I'd report the seller to them, and also there is an insurance fraud website at http://www.insurancefraudbureau.org/.
Let us know how you get on.
Get on to ebay and paypal and file a claim in the resolution centre thing,and ask for a refund straight away, the quicker the better.
Relief and thanks
well, i carried out an extensive search through all my transactions, i got the guys name address number the full ish, i then re contacted orange, explained again what had happened and then told them the reason for buying, as my hubby played his old Blackstone HD to death as he said cooked it flashed it etc, i want to get him the new state of the art phone, well believe it or not orange said well he said he didnt recieve the phone and filed a missing phone, and they then re instated the phone so a big bonus for me.
So is there anything i can download on here for him so he can play til his hearts content when he gets back from Afghan, any ideas welcome.
Cheers Tash
Wicked result, congrats..... as for apps n games im not sure as ive just got mine this week
Sent from my HTC Desire using XDA App
There are some people in this world that are just out to make money - 1 up for the honest people!!!
I assume it's running on the Orange gumpf? If so, I'd either look to debrand it and then let your partner do what he wants with it or just leave it all to him so if he breaks it it's his fault!!!
so right about now most early adopters are getting close to having the m9 for a year. for those of us that didnt use the uh oh protection, how will we get our credit. something in the mail from htc or some sort of credit from verizon?
aodmisery said:
so right about now most early adopters are getting close to having the m9 for a year. for those of us that didnt use the uh oh protection, how will we get our credit. something in the mail from htc or some sort of credit from verizon?
Click to expand...
Click to collapse
I have been trying to contact HTC about this and have not gotten anywhere.
They ignore emails and chat when you question them about it at all.
Sent from my KIW-L24 using Tapatalk
Uh oh protection is htc only, usa only. As to whether you will be entitled to something for not using it is up to htc.
If they clearly state that you are entitled to it then hold them to that and have it honoured. Contact their head office by letter stating your device, date of purchase, reasoning (ie a copy of the statement by htc that clearly states your entitlement) and a COPY of the receipt from when you bought it.
Sent from my HTC One M9 using Tapatalk
clsA said:
I have been trying to contact HTC about this and have not gotten anywhere.
They ignore emails and chat when you question them about it at all.
Click to expand...
Click to collapse
Interesting. HTC is still pimping it: http://www.htc.com/us/uh-oh-protection/?linkId=13475140
This is what the T&C say about the credit:
In the event You are eligible for UH OH Protection and do not utilize Your UH OH Repair/Replacement during the Warranty Period, You will be eligible to receive a credit of one hundred dollars ($100) toward Your next purchase of a HTC One M9 or future HTC One series device ("Credit"). You may be asked to present a valid proof of purchase and Your application must be completed and Credit redeemed during the Credit Redemption Period through www.htc.com/us/uh-oh-protection. Validation that You did not utilize Your UH OH Repair/Replacement during the Warranty Period will be a required step in the application process. Credit is only redeemable on HTC.com and may only be used for the purchase of a HTC One M9 or future HTC One series device. HTC reserves the right to create additional ways to apply for, receive, or utilize Credit at its sole discretion.
Click to expand...
Click to collapse
I wonder if they're waiting until anyone is eligible before declaring this "Credit Redemption Period" whatever it is? Could be they haven't decided on the unspecified "additional ways" yet. I can't believe they would just blow this off as it would be instant grounds for a class action lawsuit.
iElvis said:
Interesting. HTC is still pimping it: http://www.htc.com/us/uh-oh-protection/?linkId=13475140
This is what the T&C say about the credit:
I wonder if they're waiting until anyone is eligible before declaring this "Credit Redemption Period" whatever it is? Could be they haven't decided on the unspecified "additional ways" yet. I can't believe they would just blow this off as it would be instant grounds for a class action lawsuit.
Click to expand...
Click to collapse
I finally got a response from HTC
Thanks for getting in touch with the HTC Online Store Support Team, I hope you are having a wonderful day!
No worries Cliff! At this moment, we are finalizing the process for providing the \100 credit for eligible devices. We expect this to be available very soon. Once available, you will be able to use a form on*HTC.com*to claim your \100 credit towards a new HTC device from our HTC online store. I apologize for any inconvenience that this might cause.
Please let me know if you have any further questions or you can always contact us at*1-888-216-4736. If you have any technical questions contact us at*1-866-449-8358, or you can get a hold of one of our representatives starting an online chat session. Just click the following link to get started,http://www.htc.com/us/contact/chat/?intcid=nav_us.
Thank you once again for contacting HTC, I wish you an awesome day!
Sent from my KIW-L24 using Tapatalk
Htc are slow to respond in all cases. Usually 1 month for normal enquiries. I asked htc why the uh-oh protection only applies to the USA and Taiwan and have never got a response to it. Maybe because I accused them of favouritism due to needing help from the USA as China have claimed their hometown as their own So fearing invasion they need to keep USA sweet... No reply. Im not surprised as the USA wouldn't appreciate being bought and the friendship is an illusion..
Anyway, i digress.. Glad you got it. Quite jealous actually..
Sent from my HTC One M9 using Tapatalk
You could try visiting this link to redeem the $100 credit.
https://uhoh-cr.htc.com/
You will be eligible to receive a credit of one hundred dollars ($100) toward Your next purchase of a HTC One M9 or future HTC One series device
New HTC 10 isnt a "One" series, maybe they knew this, so your $100 will be going towards another M9 or an older One series
Once you claimed your $100 credit, could you let us know if it works for HTC 10 as well as it's not officially a "One" device.
anyone have any luck getting the credit. its saying my serial number is not eligible but im positive it should be
aodmisery said:
anyone have any luck getting the credit. its saying my serial number is not eligible but im positive it should be
Click to expand...
Click to collapse
I had to enter it a couple of times before it took. It also emailed me someone else's discount code instead of the one I got on the screen. I think their system is not ready for prime time.
Uh-Oh... You're About to Get Screwed!
The redemption link at uhoh-cr.htc.com said my phone is not eligible for the $100, so I got on HTC support chat for help.
Some background: my phone has been repaired twice for the well-documented vibration motor issue (not uh-oh related).
I was informed during my chat session that the second repair was accompanied by comments of "water damage" in the repair notes. Therefore, I am ineligible for the $100 credit. Of course, this alleged (and non-existent) water damage was not disclosed to me during or after the repair process.
I hope the rest of you that have had warranty repairs have better luck.
Sorry to revive this from the dead but I wanted to chime in and say that after a call and a few emails, I was able to successfully get my $100 off credit. Its kind of useless to me, however as it cannot be used to buy the HTC 10 which is already constantly on sale. It only works on items that arent already discounted. Makes my $100 off code less valuable to me.
bacon612 said:
Sorry to revive this from the dead but I wanted to chime in and say that after a call and a few emails, I was able to successfully get my $100 off credit. Its kind of useless to me, however as it cannot be used to buy the HTC 10 which is already constantly on sale. It only works on items that arent already discounted. Makes my $100 off code less valuable to me.
Click to expand...
Click to collapse
Same issue here. Did you ever use up that credit?
I requested my code this time last year to use for HTC 10 but wasn't able to. Pretty much dissuaded me in getting the phone. Now the expiration is coming up and haven't had luck getting it extended. The rep said there would be a special promo discount for M9 users that would be available soon. BS?
I think so. I gave up and bought the M10 on sale for $500 and forgot about the credit. Super lame
Sent from my HTC 10 using Tapatalk
They really should do something to reward customer loyalty. At this point, the general public can't see past the Samsung / Apple glitz and advertising blitz.
Just received this. The must really appreciate us here as they will give us our money back and even collect the device.
We would like to offer our deepest apologies for the trouble you had to experience with the Note7. As you are aware, we have advised all existing Note7 customers to stop using your device, back up your data, and switch it off.
Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it.
We will arrange for a courier to pick up the device from you between the time of 1pm - 6pm on Wednesday 19th October. For your safety please ensure that the device is powered down and is in its original packaging if possible. If you are not available or this time is not convenient to you, please contact 01628 402031 as soon as possible to arrange collection for the following evening.
We apologise for any inconvenience this has caused you. If you have any questions, please do not hesitate to contact us at any time.
Just got the same email and this paragraph makes me angry.........
"Due to this unfortunate incident and as a token of appreciation to you as our customer, we will offer you a full refund of your purchase or an exchange for any S7 range. We will also collect the defective device from your home so you don’t need to worry about returning it"
There is no "token of appreciation" here at all samsung!!! You are offering me nothing at all and that's just not on I'm afraid.
O2 are the same but worse, they have collected my not told me to contact them at least 24 hours after the call to talk an upgrade or cancellation I contacted them today nearly 48 hours after that call and basically got told they would refuse to do anything for 3-5 days until they actually had received and checked the device. they also offered no help with lost money for things like screen protectors and other accessories so needless to say I will never be using them again. they didn't even offer a token gesture discount on an alternative device.
so I've said they can go fornicate a rusty pole and and took up the 20% monthly discount my works offers on EE to get the Pixel XL.
Similarly composed letter in Estonia too.
Returned everything and disappointed. Will think not twice, but five times before buying Samsung products in future.
Makes me wonder what are they smoking to believe that europeans are happy to be treated worse than rest of the world.
I was just pushed a message which directed me to call Samsung on the 0330 number. Called them. Lines are closed even though it says open to 6pm saturday. Used the number ending in 1000, guy on the end said to power down phone and I will get a call back from them. I asked if they had thought this through. How do i get a call back without a phone to use. I need the money to buy a phone but cant get the refund until a long time after I have sent this one back.
This is going from bad to worse isn't it.
I was disappointed with Samsung about the faulty Note 7s, but I was not angry with them since they made some design or manufacturing mistakes which to an extent you could argue were out of their control. Or at the very least, which were not forseen.
But as they continue to mismanage this situation in this cack-handed way, I am most certainly starting to get angry. As stated in the thread earlier, people need time to plan for swapping their phones out. These are not toys, for which there is mild or no inconvenience if you are without it for a few days. These are serious pieces of equipment people rely upon in their daily lives.
I won't be returning mine any time soon.
I'm angry that they offered the s7e at full price. Not even a discount for our troubles. To add insult you can get the s7e cheaper elsewhere too
Most odd. In this European country the Note 7 cost 880.00€. The S7 edge cost 100.00€ LESS so hardly a fair exchange! Obvious thing to do is accept the cash back offer. Like you guys and gals I am also out of pocket big time on original Samsung accessories. Samsung in Europe have not made this an acceptable return have they. End of the day we, the consumer, have lost out on this as well as Samsung Korea.
One thing for sure, don't let the politics of the situation get in the way. Return your Note 7. Left a bitter taste in my mouth.
Ryland
its all in stages, just wait.
it was recall with refund or exchange only.
then exchange + $50 voucher
then exchange + 250 visa credit card,
and now exchange + $350 visa card, getting really hard to say no...
Mentioned the same in the other thread about UK recall.
I've tweeted them asking why it's different to the US recall.
I would be very interested to know how any complaints from guys here develop. People need to phone them and complain, get angry, threaten them by informing them you will go to every tech website and report this pathetic customer service attitude to them.
I am sick of Samsung treating the UK and Europe like we are not as important as the rest of the world. We pay more for the phone, we get less special offers, we haven't got Samsung Pay here yet, we didn't get the Note 5 and now we don't get any compensation. Just a lame email that makes it seems they are doing us a huge favour by giving us a refund! The least they could do is give us a hefty discount on the S7 Edge.
It makes me sick in the stomach.
.
so annoying .. carphone whorehouse want me to take my N7 back and have the £99 deposit back.
as far as there concerned the extra I've already been charged on my tariff doe not come into it.
so they want me to downgrade to a S7.. i had a N5 before all this which i now wish i had kept !
if i had wanted a S7 i would of bought one !!
so now its all lose lose ..
See how easy it is to complain about compensation
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/showthread.php?t=3481067
Thanks in advance.
.
apprentice said:
Guys,
I have put a post up here on XDA urging UK consumers to complain about not receiving any compensation in line with other countries.
Please take a look and please at least give it a go at following the instructions. It's really quick and simple. It may or may not get anywhere but it's certainly worth trying.
http://forum.xda-developers.com/note...plain-t3481067
Thanks in advance.
.
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link cut short and not working
yep how this recall has been handled in the UK is a massive joke, I've already told O2 where they can go since they refuse to release my account or let me upgrade for best part of a week, basically wanting to leave me without a phone. I realise the problem has likely happened the same with all suppliers in the UK, but I'm pissed off so I'm leaving them and going else where.
for those at carphone warehouse it should be possible to get a full refund and your contract dropped to a monthly sim only contract, they can't force you to take a alternative, it is the same reason O2 had to give the option of a full refund and potential cancellation because the phone has to be returned meaning you are not getting any goods so need a full refund for those goods, the problem with the likes of carphone warehouse is the contracts include the device charge in the service charge so you lose your monthly payments that should go towards the phone, I was slightly better off on O2 as the phones are a separate credit agreement so O2 is forced to cancel it and refund me all payments I've made on it, the problem being they are going to drag it out that long I will have made another payment they will have to refund me instead of just clearing the phone off now as it has been picked up by the courier for return.
magyosha said:
link cut short and not working
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Sorry. . now fixed
http://forum.xda-developers.com/showthread.php?t=3481067
Sent from my SM-N930F using Tapatalk
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
marvi0 said:
I am one of the lucky ones I suppose. I got mine from ee one of the first to have pre ordered, the when the 1st exchange kicked in was given 50£ for my troubles and 30 quid for accessories refund. I also got free 8gb data as ee expected a delay in delivery. Second time round I was offered a choice of upgrade for the exact same deal I had on a note 7 to get a iPhone 7 plus (grr iPhone yes I know), but it's the wife who chose it as she fancied something new. Having upgraded before the handset was exchanged left ee in a dilemma as they could not then give me a loan phone because the iPhone 7 plus won't be available until end of October possibly. They then asked me to send the note 7 handset back in for the recall and wait for my iPhone 7 plus. I advised them I had no other handset. They tried all the usual please use a previous handset and I stuck to my guns. They then offered me 50 quid to purchase a new handset as a I await for the iPhone 7 and laughed back at the chap that how could I buy a handset for 50 quid. After negotiating and arguing was given 150 quid credit for a handset as a I await my iPhone 7,so definitely benefitted from this nightmare.
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makes me glad I am going to EE as all I got from O2 was a headache.
Belimawr said:
makes me glad I am going to EE as all I got from O2 was a headache.
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I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
marvi0 said:
I think this has been an unprecedented issue for all involved especially second party networks like ee. Initially when the second recall was kicking in ee didn't know what to do, which is why I ended up getting nearly 250 quid from this whole mess so can't complain.
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both recalls O2 has refused to part with a penny or even offer help in a reasonable time frame, hell just to get through to the line they said I had to phone immediately I spent over an hour on hold, honestly their customer service throughout has been terrible and a total waste of space, achieving nothing other than alienating their customers.