Develop Bugs

Am I being unreasonable?

I've had a TP2 since June last year on a 24 month VF business contract. When I bought it I was told by the sales rep that if it went wrong during the contract they would replace it within 24 hours, and they still have this guarantee on their website today.
It went wrong in December, and, sure enough they swapped it for another within 24 hours. Now exactly the same fault has happened again. I rang VF and was told I had to send it back for repair and it would take up to a month. I mentioned the business account guarantee and was told that it is a very old phone and things move on. They don't have any so I cannot have one. But, they would let me buy another phone off them to tide me over until mine was fixed and they would credit my account with £25!
I did point out that they are still selling them with the same 24 hour replacement guarantee on their website, but have been effectively blanked me.
I've also tried going through their eforum with the same result.
Am I being unreasonable in expecting them to live up to their own advertising?
I think it is possibly a case of them breaking their side of the contract

Unfortunately, I think you are being a little unreasonable, in that you seem to be insisting they send to you something they don't have. The phone is a bit older, and isn't available to them anymore. You're asking them to live up to their advertising, but what exactly do you expect them to do? No amount of complaining is going to make a TP2 materialize out of thin air.
I also doubt it would be a breach of contract. Their legal experts have probably already included a contingency in their agreement fine print which absolves them from having to replace hardware within 24 hours when its not in stock anymore. Phones get obsoleted very quickly, they know that as well as anyone.
On the other hand, I will agree that their solution is not really acceptable, either. I doubt you would be able to buy a phone for 25 pounds (assume the price would be unsubsidized, since you are still on contract), so it sounds like they are asking you to spend money on something you don't really need. Maybe they can send you some type of refurb "loaner" phone to use while yours is repaired. Or there should be some other solution that gets a usable phone into your hands while your TP2 is being repaired, without it costing you money.
Personally, I always keep an old phone as a backup. Things break, it happens.

I dont think you are being unreasonable at all. They have the phones in stock in shops, they still advertise the deal (although not sure thats relevent).
Incidentally, what is the fault?

crazyC said:
I dont think you are being unreasonable at all. They have the phones in stock in shops
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If they have the phones in stock, and have access to them, then I agree they should send him one.
Although I don't know about the UK, but in the US, stores which have the carrier's name are often franchises, and not owned by the carrier at all. So just because they have a phone in stock at a store, does not mean they carrier has any access to them.

redpoint73 said:
If they have the phones in stock, and have access to them, then I agree they should send him one.
Although I don't know about the UK, but in the US, stores which have the carrier's name are often franchises, and not owned by the carrier at all. So just because they have a phone in stock at a store, does not mean they carrier has any access to them.
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Click here http://online.vodafone.co.uk/business/s/mobile-phones-devices/business and see :-
24 hour replacement service – for extra peace of mind lol
Then click here http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
and you can click through to check out
Now they may not have a refurb to send me, but it seems pretty obvious that they have new ones being sold with the same non existent guarantee.

crazyC said:
I dont think you are being unreasonable at all. They have the phones in stock in shops, they still advertise the deal (although not sure thats relevent).
Incidentally, what is the fault?
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It is the same fault that I had in December. A small square of an oily substance appears in the middle of the screen and gradually (over a few weeks) expands to cover the screen, then the screen stops responding.
When I reported it at Christmas they said "Oh yes that one" as if they are used to it
The REALLY annoying part is that I was wavering on taking out a 2 year contract for precisely this reason, and was assured that if I had any problems with the phone within the 24 months they would swap it the next day.
I should have known better

[Q] What is wrong with Best Buy?

I am just extremely frustrated with Best Buy for this Note 4 preorder business. I placed my preoder on 10/9. They said when it is here and ready to pick up, we will send you an email. I have not received an email yet, but it has almost been a full week since preorders have been out. (This is specifically in regards to NYC). It baffles me they are not receiving any Sprint Note 4's (regardless if you ordered the black or white version), but they have all the other carriers (with the exception of Verizon). I've been calling Best Buy on the daily to get an understanding as to why the phone has not arrived yet. Everyday is a different answer. I've had one rep tell me it's Samsung's fault because they haven't shipped them out to us. Another rep told me that they do have some coming in but their delivery days into the store are Wed and Fri. Another rep told me we will get them when we get them and just look out for our email.
What is the point of preordering a phone when it doesn't come in and it is already released to the rest of the market? And how do you not give a customer a valid reason as to why the phone is not yet in your store but rather say oh this is a city wide issue? Shouldn't you try to find out as to what is going with the shipment seeing how this is a FLAGSHIP PHONE for Samsung and why is it only the SPRINT version with no delivery? The sad thing is that I used to work for Best Buy about a decade ago, and the service that we gave was better.
Anyone else running into this issue with Best Buy?

Yep. Same issue here with my wife's white sprint phone. I even preordered both the same day as you, the 9th, but I got my black one release day, hers, I get the same exact run around you are getting. It really sucks.
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I preordered mine the day preorders opened up and got an email may Thursday night that my phone had arrived and I could pick it up

I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. I told him that when I placed my pre-order, that was not the case and I expect the promotion listed at the time of my pre-order honored. He again told me that he couldn't do anything for me. After several attempts at calling 888-best-buy and remaining on hold for 15+ minutes each time, I just sent an email off to customer service. It's ridiculous how they really screwed the pooch on this whole pre-order process and now are trying to cheat me out of $250! Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....

Pre-ordered mine on 10/15, called BestBuy about 30-35 times (from 17 to 22) and as result they change my "expedite" shipping to "express" shipping. Enough for me to receive phone on evening of 22nd.
Every time I called them I heard same crap "tomorrow, tomorrow, tomorrow" and on 21st I was told that my delivery will be on 20th??? Yes, day before which already passed. WOW, what a service, they deliver into "past time". I exploded and got mine on 22nd as mentioned earlier.
I believe this might be my last pre-order with best buy ever...

i preordered mine the week preorders came available. when i checked on my preorder i found out i don't really have a preorder and have to wait to see if any extra's show up. I have given up calling as that is useless. Im just gonna sit back and wait to see if i can get one if not i guess i just won't upgrade to a new phone. Lesson learned i will never preorder from best buy again i don't care if they give me a million dollars off my upgrade it just isn't worth it.

I'm so fed up with this crap. I suggest contacting your favorite android news sites and imploring them to give this issue more coverage. Maybe then the higher-ups at these multibillion dollar corporations will finally have something to say about why those who preordered still don't have their devices, or even a rough ETA.

I'm in the same boat, as the rest of you.
I've called the store, and the customer service line, every day. It is definitely Best Buys fault. They try to put the blame on Sprint, but I know several people on AT&T, with the same problem. In the AT&T forums, Best Buy, told them them it was AT&Ts fault.
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.

LMMT said:
So, as I said a couple of days ago, either AT&T and Sprint, are working together, to sell less phones, and get less people locked into two year contracts, or Best Buy is responsible for this mess.
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Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.

ffolkes said:
Why would Sprint not want me to renew my contract? Even if they do away with unlimited data they can still affect that change regardless of my contract renewal, so I'm confused why you're saying that.
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I'm agreeing with you. I'm just giving two possible scenarios. One ridiculous possibility, where Sprint and AT&T, are working together, in a conspiracy to sell less phones, and less two year contracts. The other (real) scenario is, it's ALL BBs fault. (BB blames Sprint, when talking to Sprint customers, and AT&T, when talking to AT&T customers). They refuse to acknowledge their incompetence.

I'm in the same boat. And this will DEFINITELY be the last thing. I ever purchase from best buy.
I think they don't want to honor the 200 credit on ****ty phones. The credit is suppose to end Next saturday.
Lets see what happens then. If they extend it or just let it expire then. If the shortage is so bad. Why do other stores
have plenty of stock? It Bestbuy is just screwing us.

Had no problem here with a black Note 4 preorder. They even held it 2 extra days for me while I was at the BABBQ. Not only that but they let me trade in 2 old phones and gave me $200 each, which paid for the 2 years insurance too!!!

Bestbuy screwed up on this one definitely. I ordered my Note 4 on 10-16 and it started off rough. Found out the associate did not update my email address and told me my phone would be available the 17th. I had to gain access to the account called the store and the customer service line friday sat and sun to run around, i dont knows and our next shipments. Finally i got fed up and sent a letter to a corporate member of Bestbuy with my experience and telling them I more than likely would not be buying another phone from them. Its one thing to tell customers hey your phone won't be available until next week up front. Cool i know how it works and backordering can suck. But to tell people paying their money that you just have to wait, we dont know and be patient is unacceptable. Explained the customers are there first priority and are the reason they are successful and deserve communication regardless. Basically, the end story is i'll be getting a gift card in the mail. I also got a call promptly the next morning that my phone was available. Smh.

See i thought this was just me, same issue of pre-ordering on 10/9 except the employee was new and didnt even do the preorder it correctly for me, just charged me for a $50 gift card, found out when i went 10/17 to get phone, have called every day since and nothing now i was reading the $200 trade in is only valid till 11/1?

wineguy said:
I placed my pre-order on 09/26/2014 with the ship to home option to avoid the short shipped supplies to the stores. It finally came on Wednesday and I activated it after work. When I went into the store for my price match (I was billed at $349.99 but they dropped it to $299.99), the store manager told me he can't do anything for me because it was an online order. When I asked for my $200 pre-order/rebate via Samsung, he told me that the promotion was changed and it had to be the phone that was on the line that got the upgrade. Definitely the last time I pre-order anything from WORSTbuy, maybe last purchase period....
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Samsung promotion had nothing to do with Bestbuy preorder.

Update - So I got an email yesterday morning that my phone was ready to pick-up. You basically have a 24 hour WINDOW to pick up your phone after they email you. How does one set a capped window period to pick up a new phone when the preorders are LATE to begin with? I mean we are waiting and waiting but we could not even be in town when this email comes. I think there is something wrong with that whole system. Anyways, I was lucky that I had a Best Buy Mobile Manager taking care of me. They did honor the $200 credit (after I had to remind him). Purchase Price = $126 (after $200 trade-in) plus some change. The phone itself is a beast (everything from the screen to the materials is awesome). In terms of accessories, I would suggest you guys buy all your **** before and have it ready because Best Buy does not really have many accessories in store. Also, there were issues with activation while in store. The manager called Sprint and they had said that their provisioning services were down nationwide so I had no service for about 4-6 hours. All in all, don't preorder from Best Buy unless you want the hassle. LESSON LEARNED

A while back, just after the Samsung promotion was announced, I fired off an email to Samsung asking them to do something better with an offer at Best Buy. An instant trade in credit on any working smart phone and $50 upgrade bonus on top of that should satisfy most US buyers and leave a lot of others not so fortunate, envious. Had the phones been broadly and readily available and Best Buy chains fully aware of the policies, this would have been a hit that many would have been happy with and look to replicate with repeated patronage. My local BB got it right with some pre-launch dialogue and not so good broad communication on the terms of any working smart phone looked up as $0/recycle. The word was put out to other mobile assistants while I was there, the third person in line. They seemed to have stock and were even trying to get customers the color they preferred. Mileage varies; sorry not everyone got the same or better experience. But to me this was a win and would pre-order there again. I don't think it was all Best Buy's fault. Ample and broad stock may have made this much better of an experience for most. Add it's good to hear that Best Buy is honoring the terms for those in-store pre-orders that were late. Some stores also made exception before hand on terms to satisfy those made online to home delivery because the pre-orders were longer being taken. Cheers and congrats to all who got the terms right. Regards to those that didn't or weren't eligible.
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Pretty sure this whole thing is due to best buy overselling the 200 trade in credit. It runs until 11/1. Guaranteed on 11/2, note 4 's will be available for people walking in. Every sprint store in the area has them readily available. This is not just sprint either, best buy has no stock for any carrier and still has not full filled their preorders. At least within 100 mile radius of costa mesa ca. Bummer it was a good deal. Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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That's my thought. That's why I picked it up at the sprint store.

urbanlink said:
Also if your pre order comes in after 11/1 supposedly the 200 trade in deal is out the window, said my local store.
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Best Buy's semi-official stance is that they will be honoring trade in's for all preorders, as mentioned here.
While I don't hesitate to think poorly of Best Buy, this was a multi-million dollar ad campaign - my local stores were slathered in banners, signs, stands, displays, etc touting the $200 trade in FOR PREORDERS ONLY, not to mention the press spreading word (blogs, etc). I can't see how Best Buy could just renege on the the core and only aspect of their advertising, especially after money has already changed hands. Now on the other hand, I think anyone wanting to buy within the extended offer period (non-preorder) will be out of luck, as incoming stock is going to preorders instead and by the time that equalizes the promotion will be over.

T-Mobile Double Your Data Free Memorial Day Sale

So for those of us that just picked up the S6 (Edge or not) T-Mobile is doing a promotion this weekend. They are offering the 64gb version for the same price as the 32gb. I just picked up the 64gb Edge yesterday and figured I would call in and see what they could do for me. Turns out they gave me an $80 bill credit. So if you just picked up your phone give them a call and see if they could help you out! It's a great deal.

Any deal on the 128gb version?

I didn't see anything for the 128gb unfortunately - here's what I saw.
http://www.androidcentral.com/t-mob...storage-galaxy-s6-no-additional-cost-and-more

TMo said a big fat no to me. They said I needed to go to the store, return my phone and get a new one.
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darkjedi said:
TMo said a big fat no to me. They said I needed to go to the store, return my phone and get a new one.
Sent from my SM-G925T using Tapatalk
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Weird - the lady I spoke to put me on hold to talk to her manager then came back and told me I would have a bill credit of $80 within 24 hours. I just checked and it's there.

Sucks were you guys older than the 14 day period?

Callback #2 got me the credit, and a $20 "inconvenience" credit. Nice!
Sent from my SM-G925T using Tapatalk

Wtf I chatted with T-Mobile on an online chat and they said I had to do a return exchange. Can somebody guide me here?
EDIT: I have a 32 GB variant.

DroidOnRoids said:
Wtf I chatted with T-Mobile on an online chat and they said I had to do a return exchange. Can somebody guide me here?
EDIT: I have a 32 GB variant.
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Probably not much they can do for you. There's no discount on the 32gb versions.

If you get to the customer loyalty department or retail support, they could help you out though.

Did any of y'all goto their website? 128gb for 64gb price.

128 for 64 GB price and 64 for 32 GB price. Anyone got their tracking numbers just yet?

I bought mine a month ago, when I found out they lowered the price for the weekend I called T-Mobile, talked to customer service, I got transferred to customer loyalty department and they said there is noting they can do about it, one of them told me to trade my 128 gb edge for credit and buy another one at the discounted price.. lol... some logic there.
So I went to their facebook page and complained last night.
I got a reply this morning from their T-Force team to msg them on facebook with more details.
After 5 mins I got the reply I needed.
""You're most welcome, Michael. I'm glad you got the S6 Edge. It's a great device. The $100 plus tax credit has been applied, and you'll see that credit impacting your current balance due by dialing #225# and send on your device any time. *JB""
So I checked my balance and sure enough, it was 108 dollars lower.
Then about 30 minutes later I get the text msg

Don't take this the wrong way - but what did you complain about? When you bought the phone a month ago you were content with the price. You were not in your buyers remorse period like some of us were when we talked to the customer service dept. Complaining on a public venue about T-Mobile not giving you money for something you bought over a month ago is kind of ridiculous.

my complain was I had another 128gb I bought from costco, i tried to unlock it and I was told they cant because even though I bought from a tmobile kiosk in costco, it was not a tmobile phone, so I sold it and lost money in the process, bought another one then a few days later they offer it for 100 less? I dont think so.
As far as the 100 dollars, really? you would if you could, so please, don't give me that, and tmobile didnt think it was ridiculous, thats why they gave me the credit.
Its like buying a 75k bmw form the dealer and a month later they drop the price 10k for a weekend, you wont care? give me a break...
Anyways, even if you are out of your buyers remorse period, make some noise and your money back, unless you are mr money bags ^^ and you dont care

Synyster06Gates said:
Don't take this the wrong way - but what did you complain about? When you bought the phone a month ago you were content with the price. You were not in your buyers remorse period like some of us were when we talked to the customer service dept. Complaining on a public venue about T-Mobile not giving you money for something you bought over a month ago is kind of ridiculous.
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Personally, I don't find it ridiculous at all. Everyone wants to try and save some money here and there. Most retailers today have price protection policies for when an item you purchased goes on sale at a later time. My mom always told me that the key to financial management was always trying to find a deal so that the extra money you save could stay in the bank to earn interest. Then again, she also said, "If you don't have anything nice to say"....

shoresteve626 said:
Personally, I don't find it ridiculous at all. Everyone wants to try and save some money here and there. Most retailers today have price protection policies for when an item you purchased goes on sale at a later time. My mom always told me that the key to financial management was always trying to find a deal so that the extra money you save could stay in the bank to earn interest. Then again, she also said, "If you don't have anything nice to say"....
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Yeah, a few days maybe. Very few companies will do this a month after purchase. Why bother having a sale if they all honored sale prices to anyone who asks over a month after the original purchase? Asking about it is fine - and I understand that completely. Posting complaints about the company for everyone to see on social media because you were told no but feel entitled to the price difference is something else all together.

Verizon refused to give loaner phone said to keep using until new ones arrive.

I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.

Costco is not giving loaner phones.

ikarma said:
I got a message from Samsung last night to power down my phone immediately and take it to my carrier's store and get a replacement S7 or S7Edge. If I choose to stay with the note they were to provide loaner phones until the new Notes arrive. Verizon told they are doing no such thing and pick another phone or keep using this one until the new ones arrived.
I think this may have been ordered by the CPSC. Here is the link : http://www.samsung.com/us/note7exch...=7731125&CID=eml-mb-cph-916-1199-emailversion
I wonder if Verizon will take responsibility if MY house burns down?
I talked to two techs on chat and both said I would be provided loaner phones.
I am not very happy right now and want to report them the CPSC.
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Hey bro, sorry to hear about your misfortune. Sucks that everyone is getting yanked around with nobody from Verizon or Samsung being on the same page. It's irritating and super frustrating to waste your time going down there to be turned down for a loaner when that's what is strongly recommended. I was irritated by the lack of real detail and guidance from the start of all this. I contacted Tami Erwins office, the Executive VP of Verizon Wireless. They still had no real guidance for any of my questions (sad they can't even offer more assistance) but maybe if you have time and want to contact them, maybe they can provide you even more assistance then they did me or at least maybe it will force them to get their asses in gear if more people contact them.
http://www.verizon.com/about/our-company/executive-bios/tami-erwin
There is a contact link to submit your grief / suggestions. Hope this helps in some way. I'm sticking with my Note7 till they get the new batch in.

Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL

ikarma said:
Thanks for that info. I will send them an email, but I am still gonna call and try to escalate the situation.
I don't think I should have to turn off my phone and sit there with idle cell service I am still paying for. Plus I need my phone.
They said I could exchange it for any phone in the store.... I wounder if they would give me the Droid Z with projector accessory? LOL
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Haha good question, would be nice if you could! I haven't had a chance to call yet, but here's the executive number for Verizon Wireless too, if you wanna call.
18004356622

Got a canned email from that one executive saying someone will be in contact with me soon.

ikarma said:
Got a canned email from that one executive saying someone will be in contact with me soon.
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Yup! I got that too, I was contacted within one business day later (2 days ago now) and it was a member of Tami Erwin's team to "handle" my matter for her. Yet....nothing was handled, I wasn't offered any real answers for my 7 or so questions, I just kept being told that they aren't sure when new batch Note7's would be in. I asked questions like would there be a 'line' of sorts to get in for those who wanted a new Note7. I asked if the Note7 would be put on sale to the the public as well as for those who want to exchange or if first they will hold back all new Note7's specifically for the recall and exchange then once we are all taken care of, then put the Note7 on sale to the public. I asked a few more questions and none of them were really answered, it's been frustrating to not get any answers.

I am still on the phone with an agent and she spoke with her supervisor and she is telling me that I can go into the verizon store and exchange the phone for any phone and then when the new Note 7s come in I can do another exchange. She is telling me it won't affect my BOGO rebate..... I don't know if I trust that. I stand to lose $672.

Just got off phone with rep. She said that she noted my account to allow an exchange and then another exchange when new Note 7 comes out. She said I would have to do this at Costco though. She also said this would not affect my rebate. However the guy at Costco said this would kill my rebate. But she noted my account so I hope it sticks, getting on chat support with rebate center now.
What a cluster F for everyone involved.

Just got off phone with rebate center and he verified (through earlier meeting with his supervisor this morning) that the rebates will still be honored if you use a loaner phone temporarily.
So, off to convince Costco to loan me a phone. Which should I try out?

Ha! Costco said they got an email on how to handle loaner phones. Dial 611 on your verizon phone, tell them you have a Note 7 and need a loaner phone and they will overnight you one. Trying now, will report.

There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.

whoofit said:
There is no loaner phone really. Verizon allows you to return your Note, cancels the dev contract if you have one, gets you into a new phone and promises to allow you to go back to the Note when available. With conditions.
You get a $25 store credit for accessories.
You get to trust Verizon for the flip back to Note7.
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The Costco Kiosk is an independent company and doesn't follow Verizons policy. I could lose the BOGO if they switch to another phone.. Anyway, Costco had no clue what to do and they are gonna call me tomorrow. I have Verizons ear on twitter right now. DMing them at the moment.
I want Verizon to handle the whole thing and to accelerate my rebate so I don't have to worry about losing it.

If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.

whoofit said:
If you all think that Samsung's notice is of any value to Verizon you are mistaken.
Samsung's notice states that you can bring your Note7 back to your reseller and get a J SERIES phone to use in the interim until the Note7's are back in store available.
Samsung's notice states you will receive a $25 in store or bill payment credit from your carrier.
Verizon's approach has been you can chose the phone of your liking.
They will deactivate the Note7 device contract and activate the new device contract so if you do not return for exchange it is your keeper. You have 14 days from the date of availability to return for your Note7.
You can use that phone until the Note7 arrive for replacement. It is actually your new phone if you do not return within the specified time.
You will get $25 to use for accessories in store only.
I asked about the BOGO. BOTH phones must be returned presently. What this means to you is based on how far along your ownership of the phones is.
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Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?

ikarma said:
Are you saying I could just return both of my phones and cancel my service with not penalty since I am a new customer?
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The BOGO deal links the two phones together so yes, it would seem you can, unless you bought them on a 2 year service contract. That contract is separate from the devices, or device contract.
A cancellation fee on the service contract probably would be needed if you signed one. The network is not exploding, just the phones...

I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.

ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Also, I had to get past the initial sales person and to the manager for a "loaner" to be made available to me. The salesperson claimed I should shut the phone off and activate another phone in the meantime. I claimed I had a Chat message with Verizon Online that offered a "loaner" and I had no other phone to use as I traded in my old one. Only then was the "loaner" made available to me.
And only at the very end of the process was the $25 store credit made available to me after I asked. The salesperson needed to confer with the manager on this as well.
So a note of caution to you all. Get to the manager and get assurances because some of the sales staff are way in the dark.... So far in the dark that my "salesperson" didn't even know the Note7 had an Edged screen.....LOL
---------- Post added at 02:07 PM ---------- Previous post was at 01:55 PM ----------
ikarma said:
I bought the phones specifically because of the Bogo deal so I could use that money to pay off Sprint. Now no one wants to give me a loaner phone or exchange my phone till the Note 7 comes out. And no one if sure if I will still get the BOGO. If I could jump ship right now with no penalty I think I would.
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Not sure how my last post quoted you but anyways...
It s best to wait for the Note7 to be available so there is a clear path to another Note7. You will have legal standing to fight them if they refuse the BOGO to you. Small claims court is free to you and you would certainly win.
See, you did not purchase a Device ID, you purchased a defective device so it will not matter if the Device ID is the same as long as you go with another Note7 replacement. This is pretty simple stuff really. I would not worry except while charging in the meantime of course.

Wow! I just called Verizon about my Note 7 that I purchased on line through my business account, and they really offered no loaner. They said that I was free to activate one of my older phones that I previously had on the line. When I said that was not possible, I was told that if I noticed no overheating on my Note 7, I could keep using it and just call them back if I ever did notice any overheating, and they would then let me swap it for another Galaxy phone. I am very surprised that they are not being more proactive on this.

I sat on hold for 35 minutes last night before I gave up and again 15 minutes just now. I can't even get a live person on their website chat, only the automated BS.
Sent from my SM-N930V using Tapatalk

UK - Carphone Warehouse - Second recall thread

Hi All
As i'm sure you are all aware, Samsung has instructed to turn off all Note 7 devices. Our friends in the US have an official statement saying they can exchange versus a S7 or get a full refund.
Everyone else, we need to "take advantage of the remedies available".
I've not seen any official statements from CPW just yet, but let's all share with the community if there's any news on what is on offer.

<Stunned silence from the crowd>
I contacted them this morning, and predictably, they knew nothing.

Chippy_boy said:
<Stunned silence from the crowd>
I contacted them this morning, and predictably, they knew nothing.
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didn't expect any less from them...i'm assuming some sort of official statement from CPW will have to make it's way out before they process anything

if they offer a 50% discount to S7E maybe then ppl would even consider to go with Samsung they proved to all that they can even make a recall right... Such a good phone and they managed to **** it up...

I have just called CPW. They have confirmed that they will issue a full refund for customers who bought sim-free or pay as you go. They are still working on customers who bought with a contract as "it's more complicated". As I bought sim free, I will be heading in store tomorrow to ask for my refund.

I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.
Exchanged the handset mid Septemeber due to first recall, did this in store.
Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well
The manager was at a loss on what to do, he could not exchange to another phone as the till was refusing, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.
I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck and push for the cancellation if you're on contract, experience shows that waiting for CPW will limit choice and will take an age.

alltaken123 said:
I returned my Note 7 yesterday, I pre ordered from the carphone warehouse in August (Contract Upgrade) and took delivery August 28th.
Exchanged the handset mid Septemeber due to first recall, did this in store.
Then the news of rumoured halted production etc etc broke a few days ago (Confirmed today), I took my Note 7 back to store yesterday, preemptively, before going through all of the same crap as last time. CPW customers on this board know all to well
The manager was at a loss on what to do, he could not exchange to another phone as the till was refusing, in the end I said it was faulty and after much debate he cancelled my contract, music to my ears. I can now go and choose another upgrade after 2 months with a note 7. Kept the VR, kept the free case and also £180.99 in debit card refunds due to various problems in exchange.
I will not be using the CPW again, will miss the Note 7 and its potential but personally, it's time for me to move on; I'm thinking Pixel XL. Good luck and push for the cancellation if you're on contract, experience shows that waiting for CPW will limit choice and will take an age.
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Completely agree with you there. Don't think I will ever by from CPW again, i'm heading in store tomorrow to get my refund.
I'm at a loss as to which phone I want to replace the note 7 with. The Pixel XL in my opinion is overpriced for the spec, and you will probably feel a big different in design quality, as well as screen brightness / contrast. No screen can surpass the Note 7

Boeing100 said:
I have just called CPW. They have confirmed that they will issue a full refund for customers who bought sim-free or pay as you go. They are still working on customers who bought with a contract as "it's more complicated". As I bought sim free, I will be heading in store tomorrow to ask for my refund.
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Well if they think I am going to carry on paying £42/month for a phone that I don't have, they can forget it.

This is the BIGGEST pain in the ass. It's all well and good swapping it for something else, but as this phone was worth more than say the S7/S7 edge, how does that equate to being fair? I'm at a loss for what to do. What phone do I take? It's a real bummer because I love the N7

jonboyuk said:
This is the BIGGEST pain in the ass. It's all well and good swapping it for something else, but as this phone was worth more than say the S7/S7 edge, how does that equate to being fair? I'm at a loss for what to do. What phone do I take? It's a real bummer because I love the N7
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if you exchange it for an S7, they will refund you the difference in price

Boeing100 said:
if you exchange it for an S7, they will refund you the difference in price
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And the £8 difference per month on the contract?

So pissed right now, love this phone. Mines on contract on EE but bought from CPW can see things getting messy if i return phone. Contract started end of August, actually was a upgrade. Can Carphonewarehouse cancel my upgrade as cooling off period has long gone? I do not want any other phone ill just go back to my GS7 Edge thats sitting in my draw.
Sent from my SM-N930F using XDA-Developers mobile app

Chippy_boy said:
And the £8 difference per month on the contract?
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Indeed. How can we quantify a phone swap when all we're paying is the monthly cost? I paid £180 upfront for my Note 7 and £38 a month!

I will be telling them plainly and simply that I want my £59 phone cost back and I expect the Vodafone contract to be cancelled. "Fortunately" - if that's the right word - I haven't blown a load of money on fancy cases or peripherals.

£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?

MattLivesInABox said:
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
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I'm gutted. Truly. I *love* the Note series, but I can't see myself going back to my Note 3 until a Note 8 (if they haven't ditched the series). The closest alternative of course is the S7 Edge, same processor, same cameras, same design, same IP rating. Obviously though, goodbye to the stylus, iris recognition, secure folder, larger screen with HDR! Oh and goodbye USB-C which I spent money on switching to. GRRRRR.

My issue with the S7 Edge, is that the edges are too big, I trigger them accidentally on my friends handsets all the time, plus only 32Gb onboard, which means I'd need to buy a larger more expensive Micro SD (Mines is 64Gb, but I use roughly 100Gb in total on my phone) and why I didn't buy one! Not taking the stepping back from USB Type C, which I'd just switched to across the board! There's simply not really any devices that can really compare!
Absolutely devastated, plus as ridiculous as this may sound, I really liked the Blue Coral colour finish, I'm somewhat of a colourful person, and apart from rose gold (I'm not a fan) I don't really see any coloured phones, and I prefer having my phone naked, as I tend to wear a lot of skinny jeans with slim pocket space...

MattLivesInABox said:
£120 upfront, £20 on a case, Calls to Carphone because they haven't got back in touch. I'm expecting a hefty refund on top of a replacement! I need mines before Sunday, as I'm off on travels with work. I'm waiting on further info after calling them today, but from what it sounds like, there will be an option of replacing the device with a different one, and price plan adjustments.
I'm just hoping it's done quickly, and that I get a similar spec phone, Ideally I need 64Gb with Micro SD, or a 128Gb phone, USB Type C for other stuff I've bought, and a 5.5 or bigger display, problem being, I'm not seeing much alternatives... Any ideas?
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Click to collapse
Did they mention a "refund and cancel" option? I don't want a different phone and a cheaper contract. I want what I ordered and if they cannot fulfil their part of that agreement (and they cannot), I want to cancel.

There wasn't much of a mention about full refunds, but then again, I didn't ask for that, cause I'm pretty happy with my price plan and such. I would imagine there will be that as an option, I am tempted to leave Carphone, considering other people I know have already got their replacement sorted direct with Vodafone. Not pleased at all!

MattLivesInABox said:
There wasn't much of a mention about full refunds, but then again, I didn't ask for that, cause I'm pretty happy with my price plan and such. I would imagine there will be that as an option, I am tempted to leave Carphone, considering other people I know have already got their replacement sorted direct with Vodafone. Not pleased at all!
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Yes, they are "vendor of last resort" aren't they.