uh oh $100 credit - One (M9) Q&A, Help & Troubleshooting

so right about now most early adopters are getting close to having the m9 for a year. for those of us that didnt use the uh oh protection, how will we get our credit. something in the mail from htc or some sort of credit from verizon?

aodmisery said:
so right about now most early adopters are getting close to having the m9 for a year. for those of us that didnt use the uh oh protection, how will we get our credit. something in the mail from htc or some sort of credit from verizon?
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I have been trying to contact HTC about this and have not gotten anywhere.
They ignore emails and chat when you question them about it at all.
Sent from my KIW-L24 using Tapatalk

Uh oh protection is htc only, usa only. As to whether you will be entitled to something for not using it is up to htc.
If they clearly state that you are entitled to it then hold them to that and have it honoured. Contact their head office by letter stating your device, date of purchase, reasoning (ie a copy of the statement by htc that clearly states your entitlement) and a COPY of the receipt from when you bought it.
Sent from my HTC One M9 using Tapatalk

clsA said:
I have been trying to contact HTC about this and have not gotten anywhere.
They ignore emails and chat when you question them about it at all.
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Click to collapse
Interesting. HTC is still pimping it: http://www.htc.com/us/uh-oh-protection/?linkId=13475140
This is what the T&C say about the credit:
In the event You are eligible for UH OH Protection and do not utilize Your UH OH Repair/Replacement during the Warranty Period, You will be eligible to receive a credit of one hundred dollars ($100) toward Your next purchase of a HTC One M9 or future HTC One series device ("Credit"). You may be asked to present a valid proof of purchase and Your application must be completed and Credit redeemed during the Credit Redemption Period through www.htc.com/us/uh-oh-protection. Validation that You did not utilize Your UH OH Repair/Replacement during the Warranty Period will be a required step in the application process. Credit is only redeemable on HTC.com and may only be used for the purchase of a HTC One M9 or future HTC One series device. HTC reserves the right to create additional ways to apply for, receive, or utilize Credit at its sole discretion.
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I wonder if they're waiting until anyone is eligible before declaring this "Credit Redemption Period" whatever it is? Could be they haven't decided on the unspecified "additional ways" yet. I can't believe they would just blow this off as it would be instant grounds for a class action lawsuit.

iElvis said:
Interesting. HTC is still pimping it: http://www.htc.com/us/uh-oh-protection/?linkId=13475140
This is what the T&C say about the credit:
I wonder if they're waiting until anyone is eligible before declaring this "Credit Redemption Period" whatever it is? Could be they haven't decided on the unspecified "additional ways" yet. I can't believe they would just blow this off as it would be instant grounds for a class action lawsuit.
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I finally got a response from HTC
Thanks for getting in touch with the HTC Online Store Support Team, I hope you are having a wonderful day!
No worries Cliff! At this moment, we are finalizing the process for providing the \100 credit for eligible devices. We expect this to be available very soon. Once available, you will be able to use a form on*HTC.com*to claim your \100 credit towards a new HTC device from our HTC online store. I apologize for any inconvenience that this might cause.
Please let me know if you have any further questions or you can always contact us at*1-888-216-4736. If you have any technical questions contact us at*1-866-449-8358, or you can get a hold of one of our representatives starting an online chat session. Just click the following link to get started,http://www.htc.com/us/contact/chat/?intcid=nav_us.
Thank you once again for contacting HTC, I wish you an awesome day!
Sent from my KIW-L24 using Tapatalk

Htc are slow to respond in all cases. Usually 1 month for normal enquiries. I asked htc why the uh-oh protection only applies to the USA and Taiwan and have never got a response to it. Maybe because I accused them of favouritism due to needing help from the USA as China have claimed their hometown as their own So fearing invasion they need to keep USA sweet... No reply. Im not surprised as the USA wouldn't appreciate being bought and the friendship is an illusion..
Anyway, i digress.. Glad you got it. Quite jealous actually..
Sent from my HTC One M9 using Tapatalk

You could try visiting this link to redeem the $100 credit.
https://uhoh-cr.htc.com/

You will be eligible to receive a credit of one hundred dollars ($100) toward Your next purchase of a HTC One M9 or future HTC One series device
New HTC 10 isnt a "One" series, maybe they knew this, so your $100 will be going towards another M9 or an older One series

Once you claimed your $100 credit, could you let us know if it works for HTC 10 as well as it's not officially a "One" device.

anyone have any luck getting the credit. its saying my serial number is not eligible but im positive it should be

aodmisery said:
anyone have any luck getting the credit. its saying my serial number is not eligible but im positive it should be
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I had to enter it a couple of times before it took. It also emailed me someone else's discount code instead of the one I got on the screen. I think their system is not ready for prime time.

Uh-Oh... You're About to Get Screwed!
The redemption link at uhoh-cr.htc.com said my phone is not eligible for the $100, so I got on HTC support chat for help.
Some background: my phone has been repaired twice for the well-documented vibration motor issue (not uh-oh related).
I was informed during my chat session that the second repair was accompanied by comments of "water damage" in the repair notes. Therefore, I am ineligible for the $100 credit. Of course, this alleged (and non-existent) water damage was not disclosed to me during or after the repair process.
I hope the rest of you that have had warranty repairs have better luck.

Sorry to revive this from the dead but I wanted to chime in and say that after a call and a few emails, I was able to successfully get my $100 off credit. Its kind of useless to me, however as it cannot be used to buy the HTC 10 which is already constantly on sale. It only works on items that arent already discounted. Makes my $100 off code less valuable to me.

bacon612 said:
Sorry to revive this from the dead but I wanted to chime in and say that after a call and a few emails, I was able to successfully get my $100 off credit. Its kind of useless to me, however as it cannot be used to buy the HTC 10 which is already constantly on sale. It only works on items that arent already discounted. Makes my $100 off code less valuable to me.
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Click to collapse
Same issue here. Did you ever use up that credit?
I requested my code this time last year to use for HTC 10 but wasn't able to. Pretty much dissuaded me in getting the phone. Now the expiration is coming up and haven't had luck getting it extended. The rep said there would be a special promo discount for M9 users that would be available soon. BS?

I think so. I gave up and bought the M10 on sale for $500 and forgot about the credit. Super lame
Sent from my HTC 10 using Tapatalk

They really should do something to reward customer loyalty. At this point, the general public can't see past the Samsung / Apple glitz and advertising blitz.

Related

HTCCode.com - Scam site?

Now, I don't mean they will take your money and you wont get your code, what upsets me is, on the front of their site it says -
All phones cost €15 (20% off - normal price €18) to unlock.
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Nothing else to say, plain and clear, they will unlock any HTC phone for €15. FALSE
If you have a Desire, you pay your €15, you try what it says and it wont work. You then get an e-mail saying 'You need to use the new database, this costs €20 more'
I have then declined this, as I have the option, I was only going to unlock it to increase the phone value, rather than I need it. I feel sorry for those really in need, you don't really have a choice at this point.
Now, it wouldn't be so bad if when I declined and asked for a refund, it was just done... but it wasn't. 24 hours later and they still have my €15.
Does no-one else see that the way they are operating is wrong?
Who can I report this to? If a shop on the High Street advertised a TV for £449 and when I got to the till they took my £449 and then told me I had to pay another £600, I say I no-longer want the TV they then wont refund me, I could go to trading standards. Who deals with online scams?
Personally, I'm disappointed MoDaCo are linked to them, I went to them because their link is up their on every forum, I assumed they were a reputable site.
I've also had a bad experience with them.
When I was unlocking my Hero their server was down originally. Got an online tech and he spoke to me for a few seconds then just ignored me. The next two days techs were all offline but then eventually the server was up, got my code and it didn't work. Logged another support call.
I actually figured out the problem myself in the end. That goodness, because my support call still hasn't been answered.
Overall very shoddy.
I thought they would be quite reputable since they are recommended on MoDaCo (site ran by the Paul, who rooted the desire).
hope you get it sorted soon!
stu
StuMcBill said:
I thought they would be quite reputable since they are recommended on MoDaCo (site ran by the Paul, who rooted the desire).
Click to expand...
Click to collapse
I know, that's what disappoints me.
Was worried about the site after I paid €15 for an unlock code that did not work, then I read their forums...
Anyway I then paid the US$35 via papal this was middle of the night in India where I think they are based. Mailed them as well and refund & working code delivered in a few hours.
Not sure they are the best at communicating but I got a working code in a few hours for £23.51 so reasonably happy with that for an unlocked and flashed Desire
yes I was also annoyed that new phones are excluded from the deal. they also only query the database with new phones once every 12 hours. though the code did work in the end!
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
I bought the Desire unlocked, but I needed an unlock code for my Touch HD (which went to my GF once I received the Desire). Got it from HTCCode in a couple of hours (paid via Moneybookers, so the code is provided by email), and only paid EUR15, 'as advertised'.
What can I say, I was satisfied with their service... very quick answer considering I requested the code after their COB that day.
Yeah, you would be happy, you got the advertised price. To be honest, it's not the actual price I mind. If it just had all prices on the front page and you could look up the Desire to be €35, then it would be fine. It's that they charge you one price, then ask for over twice as much once you've already given them some.
And then, saying I will get my refund... but not giving it to me. I have started a Paypal dispute.
Have considered using their service, but will phone up t-mobile. they charge 15 pounds but the wait is slightly longer. No biggie.
have used them
hiya guys,
i have used them before to unlock my hd2. when i first registered i had the same problems as my code wasn't in the database.
i got in contact with htc code via messenger, guy sudan explained to me that they were waiting on a database update and my handset was fairly new so would have to wait a few days.
i received an email telling me that the database was up to date, then i was able to retrieve my code.
it isnt really the fault of the supplier but more a fault of htc not releasing an updated code database... the desire is a brand new phone, and imei numbers will not be in the database yet.
i would try adding the guy to messenger details are on the site, and he should be able to explain.
bear with them though as it is a good service, hes prob just waiting on the update.. and i know we are all a little impatient at times.
dan
Took 2 days for my code. keep emailing them,they do come through eventually and work OK.
lankydan84 said:
it isnt really the fault of the supplier but more a fault of htc not releasing an updated code database... the desire is a brand new phone, and imei numbers will not be in the database yet.
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I think you're missing the point. They are misleading people by saying they unlock ANY HTC PHONE for only €15 and then bump the price up €20 more... How is it not their fault that they are misleading people?
Im sorry that u had that kind of problem. Paypal dispute should be a solution.
My experience with them was very good. Got 2 unlock codes for my Hero and HD2 in a couple of minutes, although with the Hero, I had to flash another generic rom in order to get the unlock code to work
Currently in a paypal dispute with them over this. I asked nicely for a refund and got nowhere.
And this is the other point. When you suddenly ask for more money than you said it would be, if the other party declines, be good and just give them their money back! It's amazing they get away with it tbh.
I did my research before ordering. Knew I would have to pay 25 euros after reading their forums. Got the code 24 hours after sending the money. Good service in the end. They are slow but I've heard many people in the same situation as the OP get their money back before successfully getting their code. I agree its not like a proper pro outfit but they do deliver and you need to take into account that they are based in India... One happy customer here....
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
Well that'a the thing they are not stating it will cost extra if you just go off the website, which many people do especially when people seem to rate them so well on some forums
Similar story to you guys on here, paid the stated amount. did not work, to the forums and realised I had to pay more. They eventually refunded my original amount and took the new amount. Bit of drama really for something they could easily be stated correctly on their site.
the front page offer "Unlock any HTC phone [] for €15" is certainly a lie.
HTCCODE does work but better to check their forum first and as mentioned you need to pay directly to their email address using paypal for new sets like Desire.
I payed 15 Euro and then had to send another $25 which is a bit strange and leap of faith but in the end got unlock code for my HTC Desire and 15 Euro refunded. So it cost me just $25 (around £19).
Paypal told me on the phone they cannot give me a refund... but I just received an e-mail from them telling me they have overturned my claim and I have my refund!
I'm going to try HTCunlock.com for £20 instead!

IMEI Blocked AFTER craigslist trade T-T

Hey guys, long time no post on XDA.
I traded my iPhone 4s and cash for a Galaxy s3, and I tested it with my simcard in it before the purchased (made a call, texted, etc.) and everything worked great.
I promptly restored it (Cyanogenmod was already installed) and wiped everything to get rid of his apps and pictures and stuff. Well ever since I wiped, and I go to make a call, I get this message:
"We're sorry but this device is blocked on this network."
I've googled and some people (on other devices) have said while running Cyanogenmod, their IMEI has changed to a blocked one.
Has anyone else ran into this? Did I by a stolen phone and it coincidentally stopped working after I flashed.
It sucks because my ONLY PHONE I traded to him AND cash. Hating life lol
Hate to say it.... but it sounds like you got scammed. Whenever buying a phone from someone, especially nowadays, you should ALWAYS do so at a brick and mortar location for your carrier so they can witness the sale of the phone. More than likely, after making the sale, he probably called AT&T or whichever carrier used, and told them that his phone was stolen. They blacklist the phone, and send him a replacement.
It ain't over till its over...!
My advice to you,
If you still have the sellers contact info (e.g. phone number, email address, etc...) go to the carrier store where the phone is from and tell them the story.
Although they will likely be less than helpful, get the names and/or business cards of the representatives that talked to you and write down what they say to you.
With that information, the call logs, text messages, emails, other incriminating evidence and public records listed for the contact information you have from the seller, you can take your issue to small claims court. The seller will be required to show up to court otherwise they will default to losing the case and the judge will side in your favor regardless.
Either way, if you go this route, you'll get back the monetary loss you incurred for the phone you traded, the cash you lost and the value of the blacklisted phone you received.
PSA - I have no knowledge or experience in Law what-so-ever and I am providing this advice simply as an opinion based on my observations of processes
Good luck,
Yeah, on the phone with customer support now, and that's exactly what he did.
They are letting me report mine stolen as well and giving me an early upgrade, but I'm out a phone and money on top T-T
Can't trust anyone these days.
mathewrice said:
My advice to you,
If you still have the sellers contact info (e.g. phone number, email address, etc...) go to the carrier store where the phone is from and tell them the story.
Although they will likely be less than helpful, get the names and/or business cards of the representatives that talked to you and write down what they say to you.
With that information, the call logs, text messages, emails, other incriminating evidence and public records listed for the contact information you have from the seller, you can take your issue to small claims court. The seller will be required to show up to court otherwise they will default to losing the case and the judge will side in your favor regardless.
Either way, if you go this route, you'll get back the monetary loss you incurred for the phone you traded, the cash you lost and the value of the blacklisted phone you received.
PSA - I have no knowledge or experience in Law what-so-ever and I am providing this advice simply as an opinion based on my observations of processes
Good luck,
Click to expand...
Click to collapse
Very well written! I would take you as a lawyer any day haha
phuKKah said:
Yeah, on the phone with customer support now, and that's exactly what he did.
They are letting me report mine stolen as well and giving me an early upgrade, but I'm out a phone and money on top T-T
Can't trust anyone these days.
Click to expand...
Click to collapse
Very nice, Way to stick it to him, sucks to be out the money but at least he sint getting off free. Ive had a good long run of great trades on craigslist, but i just got scammed recently, and the Marketplace on xda is closing because of it. Times are changing, and you cant trust people like you use to, sad sad day.
joshyy_rey said:
Very nice, Way to stick it to him, sucks to be out the money but at least he sint getting off free. Ive had a good long run of great trades on craigslist, but i just got scammed recently, and the Marketplace on xda is closing because of it. Times are changing, and you cant trust people like you use to, sad sad day.
Click to expand...
Click to collapse
I've only had one XDA Marketplace transaction and it went smoothly. And all the other craigslist transactions I've dealt with went smoothly.
It just kills me that some people can be so awful. This is why we can't have nice things.
phuKKah said:
Yeah, on the phone with customer support now, and that's exactly what he did.
They are letting me report mine stolen as well and giving me an early upgrade, but I'm out a phone and money on top T-T
Can't trust anyone these days.
Click to expand...
Click to collapse
Use your early upgrade and get them to price match Sams clubs 96 cent sale.
Sent from my SAMSUNG-SGH-I747 using xda premium
Intub8 said:
Use your early upgrade and get them to price match Sams clubs 96 cent sale.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
Good idea!
Sent from my SAMSUNG-SGH-I747 using Tapatalk 2
Intub8 said:
Use your early upgrade and get them to price match Sams clubs 96 cent sale.
Sent from my SAMSUNG-SGH-I747 using xda premium
Click to expand...
Click to collapse
That's awesome! I wonder if that'd work haha
phuKKah said:
That's awesome! I wonder if that'd work haha
Click to expand...
Click to collapse
It should, I called yesterday and got them to price match. It's getting here Thursday
phuKKah said:
That's awesome! I wonder if that'd work haha
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Click to collapse
It may take some work. I had a HTC one x for 7 weeks and got 3 replacements and had problems with them all. They gave me another early upgrade so 3 weeks ago I bought the s3. Yesterday they refunded me the full amount and charged me 96 cents. I did everything through the Web chat. Good luck.
Sent from my SAMSUNG-SGH-I747 using xda premium
You can still sell the phone on ebay as a "parts only" phone. Just make sure to add in the description what the problem is. I'm betting you'll get $200 or more for it.
Heck, I'll give you $50 right now.
Did you read all the IMEI threads?
I don't know anything about the issue, but I thought some folks were able to resolve it.
mathewrice said:
My advice to you,
If you still have the sellers contact info (e.g. phone number, email address, etc...) go to the carrier store where the phone is from and tell them the story.
Although they will likely be less than helpful, get the names and/or business cards of the representatives that talked to you and write down what they say to you.
With that information, the call logs, text messages, emails, other incriminating evidence and public records listed for the contact information you have from the seller, you can take your issue to small claims court. The seller will be required to show up to court otherwise they will default to losing the case and the judge will side in your favor regardless.
Either way, if you go this route, you'll get back the monetary loss you incurred for the phone you traded, the cash you lost and the value of the blacklisted phone you received.
PSA - I have no knowledge or experience in Law what-so-ever and I am providing this advice simply as an opinion based on my observations of processes
Good luck,
Click to expand...
Click to collapse
I used to do a bit of small claims stuff for a job a long time ago. Let me add a bit of information at least for California. Probably similar elsewhere.
While you can notify the person about the lawsuit and court date any way you want, if the person does not show up, you can not get a default judgement without proving that the other person knew about the lawsuit and court date.
You have to "serve" notice of the claim and court date on the person, which means needing a home or work address to do so. Basically have to prove to the judge that the person knows about the suit and court date. There are rules for who can serve notice and how it can be done. Has to be someone not related to the lawsuit and they have to file an affidavit with the court that they did reach the person and serve the notice. You see this in tv and the movies where the person will hand the papers and say "you've been served". The fee for that person who serves the notice can be included in the claim if it is someone who does it for a living.
The judgement itself doesn't mean automatically getting your money. Collecting on the judgement is a separate thing than getting it. The court just rules, they don't collect. There are several routes to collect, but it takes knowing things about the person. You can garnish wages, or put a lien on their real estate. Or do some other things. But without knowing where the guy works, it is not easy to collect and sometimes costs money to do so.
However, some people will pay upon hearing about the lawsuit. Others will pay it upon hearing about the judgement since it will show up on credit reports. May take some bluffing as well. In this case saying you'd take it to AT&T to support them claiming insurance fraud or something.
Overall, not a pleasant experience, and more time consuming than it seems. But for someone with the time and with enough of a loss, it may make sense.
That's a damn shame, now you gotta take a 2 year contract for no reason. At least he won't be able to use his phone though. Why can't they remove it from the list? Security reasons?
Does this apply to Canada?
I sold a iPhone 4 while still on contract with Fido, called them and told them it was stolen and all I got was too bad lol. I wasn't expecting anything mind you, and a Fido rep actually recommended told me to do this a week prior. I wasnt elegible for a upgrade (too soon on contract). This way, with the cash I made from selling I can pay for the early cancellation penalty, plus have extra for new phone on a new contract. I essentially got a iPhone 4S for free but on a new contract.
I didn't even know carriers helped you out if a phone got stolen. Mine is either in my pocket or in my hands so I don't have to worry about this anyways.
And if this does apply to Canada I will second guess buying from Kijiji or Craigslist. I've purchased so many phones in the past that this has me a little concerned.
Sent from my SGH-I747 using xda app-developers app
g2tegg said:
Does this apply to Canada?
I sold a iPhone 4 while still on contract with Fido, called them and told them it was stolen and all I got was too bad lol. I wasn't expecting anything mind you, and a Fido rep actually recommended told me to do this a week prior. I wasnt elegible for a upgrade (too soon on contract). This way, with the cash I made from selling I can pay for the early cancellation penalty, plus have extra for new phone on a new contract. I essentially got a iPhone 4S for free but on a new contract.
I didn't even know carriers helped you out if a phone got stolen. Mine is either in my pocket or in my hands so I don't have to worry about this anyways.
And if this does apply to Canada I will second guess buying from Kijiji or Craigslist. I've purchased so many phones in the past that this has me a little concerned.
Sent from my SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
you do realize you just admitted to scamming your carrier/the person you sold your phone to right? Even though your scam failed because your carrier was aware of your tactics, it doesn't mean you didn't attempt it.
you are the definition of an @sshole.
wouldnt this fall under theft by deception? I would consider a police report depending on the amount of cash
darkcurrent said:
you do realize you just admitted to scamming your carrier/the person you sold your phone to right? Even though your scam failed because your carrier was aware of your tactics, it doesn't mean you didn't attempt it.
you are the definition of an @sshole.
Click to expand...
Click to collapse
I never scammed the buyer you tart. Whether I told my carrier it was stolen or I gave my phone to my wife it wouldnt make a difference. With the money from selling I bought my way out of my contract and purchaced a new one. The fact that a Fido rep recommended me to do this goes to show this is not scamming
And I never attempted to get a free phone at all. Like I said, not sure if your able yo read properly but my intentions were never to get a free phone for nothing.
Anyways, carry on.
Sent from my SGH-I747 using xda app-developers app
I still wouldn't want to do any business with you!

$100 OFF - HTC 10 on HTC.com

Yea as the title states. Use coupon code HTC1008 to get $100 off that sweet HTC 10. :highfive:
If only there were some way to get this for $499
Illmatic662 said:
If only there were some way to get this for $499
Click to expand...
Click to collapse
Can't combine it with Uh-Oh credit, apparently. Already tried. :crying:
Just ordered mine today using the mentioned code. Very happy camper at the moment
Sent from my Passport using Tapatalk
iElvis said:
Can't combine it with Uh-Oh credit, apparently. Already tried. :crying:
Click to expand...
Click to collapse
I thought that if you bought the 10 directly from HTC it automatically came with uh-oh protection...
ImagioX1 said:
I thought that if you bought the 10 directly from HTC it automatically came with uh-oh protection...
Click to expand...
Click to collapse
It does . . . but you can't combine the $100 uh-oh credit from the M9 with the discount above.
Ahh gotcha. I never had the M9's uh-oh protection so that explains it...
At 699 I was hesitant. At 599 its a deal. In for one Carbon.
Sent from my SM-G935T using XDA-Developers mobile app
Nice, code only valid in US
UK can use HTC100. Not sure of anywhere else
Sent from my SM-G935T using XDA-Developers mobile app
Code not valid in Germany.
Are you able to cancel the pre-order up until the phone ships? Are you charged right away or only once it ships? I'd be willing to lock in a pre-order on the unlocked edition under the assumption that it will in fact work for Verizon at the $599 price but only if I can cancel if we find that to not be the case.
Is there a time limit on how long the $100 off code will be valid?
Canadians can use the code HTCCA1008 to get a 100$ reduction and free shipping so its 900$ CAD instead of 1008$
None of the codes are working in Germany.
HTC10
HTC1008
HTCCA1008
This is not fair!
iElvis said:
It does . . . but you can't combine the $100 uh-oh credit from the M9 with the discount above.
Click to expand...
Click to collapse
How did you get your uh oh credit? I tried thru the website and even chat but no one could help. Bummer that it doesn't stack.
drumz0rz said:
Are you able to cancel the pre-order up until the phone ships? Are you charged right away or only once it ships? I'd be willing to lock in a pre-order on the unlocked edition under the assumption that it will in fact work for Verizon at the $599 price but only if I can cancel if we find that to not be the case.
Is there a time limit on how long the $100 off code will be valid?
Click to expand...
Click to collapse
this is the gsm version only. this was probably done because the phone wont be released on att
Ph33zy said:
How did you get your uh oh credit? I tried thru the website and even chat but no one could help. Bummer that it doesn't stack.
Click to expand...
Click to collapse
Here: https://uhoh-cr.htc.com/
The system seems buggy. I had to submit a couple of times, and then they emailed me someone else's code! But the one that came up on the screen worked, at least in the sense that the order form accepted it. It didn't give me another $100 off. But the T&C on the credit says it can't be combined with anything else.
According to our records, your device is ineligible for the Uh Oh Redemption program. This may be due to the following reasons:
Incorrect information was provided.
The device is ineligible for this Uh Oh Program.
There has already been an Uh Oh claim for this device.
If you believe that this message was received in error, please contact HTC support.
Re-enter Information
Contact Customer Support
---
Seems a bit buggy as you mentioned as well.
m_atze said:
According to our records, your device is ineligible for the Uh Oh Redemption program. This may be due to the following reasons:
Incorrect information was provided.
The device is ineligible for this Uh Oh Program.
There has already been an Uh Oh claim for this device.
If you believe that this message was received in error, please contact HTC support.
Re-enter Information
Contact Customer Support
---
Seems a bit buggy as you mentioned as well.
Click to expand...
Click to collapse
I got this as well but really no point since its not stackable with the $100.
Ph33zy said:
I got this as well but really no point since its not stackable with the $100.
Click to expand...
Click to collapse
Yes, but if you read my posts in the past you will see that all the Vouchers are not valid in Germany.
The only way to get 100$ or 100€ discount would be this website.

how to claim free charger and ice view case?

Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
ErickF said:
Anyone know how to claim the free charger and ice view case that we were supposed to get when we bought the phone on tmobile?
Click to expand...
Click to collapse
https://htc10offer.htcpromotions.com/#/submission1
anyone know the offer code? i can't track my status without this code.
nofroyo said:
anyone know the offer code? i can't track my status without this code.
Click to expand...
Click to collapse
57005
Sent from my HTC 10 using Tapatalk
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
razrlover said:
Yesterday Iwas told they ran out of stock early. By HTC rebate center.
Even though T-Mobile site says redeem before 6/20, Ibought mine on launch day.
Pretty pissed about it
Sent from my HTC 10 using XDA-Developers mobile app
Click to expand...
Click to collapse
I redeemed mine on launch day and it's still showing pending approval on HTC's site. Even though it said redeem by 6/20 you should have still redeemed it when you got the phone, really no reason to have waited.
Is there a way to track the free gift ?
أرسلت من Nexus 6P بإستخدام تاباتلك
I contacted HTC and they said it can take 3 weeks to process and verify the request
Sent from my HTC 10 using XDA-Developers mobile app
I submitted on the 22nd and it still says pending. The big bummer is my in-box charger was DOA, so I've been using my V10 charger. I'm hearing horror stories about non approved chargers messing up the 10. I've been meaning to go back to T-Mo and see if they can just throw me a new charger.
I ordered mine on launch day but didn't receive it till the following week. Tracking the submission request it says approved on June 4th so we'll see what happens.
Naturally, the day after I email customer service (got no response), the status changed to approved.
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
kamots said:
I was never told about it when I got the phone. Had to go to a different T-Mobile store, cause my regular one didn't have the h10, and had no idea when or if they would be be getting it. Way to drop the ball T-Mobile.
Sent from my HTC 10 using Tapatalk
Click to expand...
Click to collapse
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
scothern99 said:
Yeah, well I just heard about this and I want my free gifts. Its not my fault that T-Mobile decided to not carry this phone in ANY store in central Ohio.
I have a contact at T-Mobile executive office I have been dealing with on other things. Can anyone get me info on this so I can ask her about it?
Click to expand...
Click to collapse
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
scothern99 said:
I'm getting tired of the attitudes of people on this page.......
Did i say I was complaining? NO!
I was simply asking for the details. I have been dealing with T-Mobile at their executive office for weeks on another matter. The person I was speaking too knew that I was waiting on this phone to release so I could order it.
It's also not an issue with the stores not telling me anything..... How was I supposed to go to a store to purchase it, when the stores in central Ohio ARE NOT CARRYING IT?!
Jesus, ask a simple question and get :rolleyes and **** from people. thanks for the "Help" bud.
Click to expand...
Click to collapse
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
Vonrottes said:
I gave you the information on the promotion that has ended.
Pretty sure that's all there is.. you missed the promotion and that's it... pretty sure htc was/is doing a $20 rebate on the ice view due to it being out of stock..
Click to expand...
Click to collapse
Thank you for the info. Like I said I had been dealing with some serious crap from T-Mobile for weeks and have a direct line to the executive office because of it. I was letting her know how the central ohio market got screwed because of how it was handled and communicated. That has been my biggest issue with them.
I was simply wanting to provide that info to them so that T-Mo can work to improve its customer service. Tired of getting crap every time I have to talk to them about anything.
Vonrottes said:
My T-mobile store didn't tell me either, but I knew about it like a week before the phone was even released at T-mobile. . .
It was literally all over the internet and even on the T-mobile HTC 10 store page
They gave you a like 5 days to buy the phone (may 18-23 I think?) and then you had until june 3rd? to submit the proper information for redemption..
I don't think complaining to T-mobile about you not knowing or the store not telling you about this is going to get you anywhere
Click to expand...
Click to collapse
No it won't. That's
why I didn't bother.
Sent from my HTC 10 using Tapatalk
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
nofroyo said:
just got an email indicating my free charger and case is coming. Says please allow 8-12 weeks. Hopefully it wont take that long lol
Click to expand...
Click to collapse
I got one of those 8 hours ago myself.

TMobile No Longer Carries HTC 10

Anyone know why Tmobile stopped carrying the HTC 10?
Due to the enormous failure of the m9 from last year and poor sales, tmobile stopped carrying htc devices in store. And now it seems they dont even carry them at all. Due to poor demand and low sales.
bynarie said:
Due to the enormous failure of the m9 from last year and poor sales, tmobile stopped carrying htc devices in store. And now it seems they dont even carry them at all. Due to poor demand and low sales.
Click to expand...
Click to collapse
I figured as much. Thanks.
I highly doubt that lol. Sounds like a comment left by a samsung boy or samsung employee. This happened a while back it disappeared off their web site due to being out of stock then went back on. If you want to order one call tmobile and I"am sure you can place an order on the phone. And from what I know personally that tmobile stores are small so they may not carry many heck my area of Ohio does not even have a tmobile store for 50 miles because they basically have no service here in this area.
M9guy said:
I highly doubt that lol. Sounds like a comment left by a samsung boy or samsung employee. This happened a while back it disappeared off their web site due to being out of stock then went back on. If you want to order one call tmobile and I"am sure you can place an order on the phone. And from what I know personally that tmobile stores are small so they may not carry many heck my area of Ohio does not even have a tmobile store for 50 miles because they basically have no service here in this area.
Click to expand...
Click to collapse
nope its because of sales figure...I live in hawaii, Tmobile store here used to carry them, they have since discontinue and its not even on Tmobile website anymore.
Will be available soon
Chord_Hugo87 said:
nope its because of sales figure...I live in hawaii, Tmobile store here used to carry them, they have since discontinue and its not even on Tmobile website anymore.
Click to expand...
Click to collapse
http://www.tmonews.com/2016/07/htc-10-disappears-t-mobile-online-store-t-mo-says-itll-return/
It's an old post though, hope still valid.
M9guy said:
I highly doubt that lol. Sounds like a comment left by a samsung boy or samsung employee. This happened a while back it disappeared off their web site due to being out of stock then went back on. If you want to order one call tmobile and I"am sure you can place an order on the phone. And from what I know personally that tmobile stores are small so they may not carry many heck my area of Ohio does not even have a tmobile store for 50 miles because they basically have no service here in this area.
Click to expand...
Click to collapse
Actually no, I am an HTC fan. I have the m9 and m10. And low sales and low demand ARE the reason tmobile does not carry htc devices in store. Per several tmobile employees. I also live in Ohio and had to order mine online. Hopefully with the success of the 10, tmobile will start to carry them in store again.
Lol no. T-Mobile said it was a glitch and are looking to put it back on the site. Nothing to do with sale figures....no need to spread rumors.
Sent from my HTC6545LVW using Tapatalk
They are likely just getting small amounts, they have been in limited quantities since launch often showing as back order with 8+ week shipping estimates. About two weeks back they popped back up showing as in stock and I was able to grab one, probably pulled the website listing when sold out. There may be a very small amount reserved for telesales department and worth the try if you really want one.
richii0207 said:
Lol no. T-Mobile said it was a glitch and are looking to put it back on the site. Nothing to do with sale figures....no need to spread rumors.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
Exactly too many samsung boys or samsung employees looking to put down Htc. As I said they are probably out of stock as the same thing happened a while back.
---------- Post added at 01:10 AM ---------- Previous post was at 01:07 AM ----------
Chord_Hugo87 said:
nope its because of sales figure...I live in hawaii, Tmobile store here used to carry them, they have since discontinue and its not even on Tmobile website anymore.
Click to expand...
Click to collapse
Uh no its not the web site is out of stock check again its because they sold out not because of low sales. Please do not spread unsubstantiated rumors. The sales of the 10 are not bad and tmobile is still selling it, call tmobile and ask...
---------- Post added at 01:12 AM ---------- Previous post was at 01:10 AM ----------
bynarie said:
Actually no, I am an HTC fan. I have the m9 and m10. And low sales and low demand ARE the reason tmobile does not carry htc devices in store. Per several tmobile employees. I also live in Ohio and had to order mine online. Hopefully with the success of the 10, tmobile will start to carry them in store again.
Click to expand...
Click to collapse
You cant believe employees at any store to actually have a clue to what is going on. Call tmobile and they will tell you the opposite and tell you not to listen to rumors from employees at any store.
**Dark Star ** said:
Anyone know why Tmobile stopped carrying the HTC 10?
Click to expand...
Click to collapse
I've contacted both T-Mobile and HTC neither has a true answer. I reached out to head guy of T-Mobile and said he is unsure why. My guess is due to a possible manufacturing problem they couldn't keep up. T-Mobile didn't remove stock from stores they just never received a new shipment. There are several stores near me that has them.
I just got my HTC 10 from T Mobile last week. Online store. Traded my S7 Edge for it.
Sent from my HTC 10 using XDA-Developers mobile app
I doubt its poor sales or demand. I was trying to grab one from BestBuy yesterday, instore because their site is sold out, and the rep said they have zero at the warehouse and no BestBuy in Michigan or the five surrounding states have any in stock.
I saw him searching through the computer and the inventory everywhere was all zeros. They took so long to get them in I stopped checking for awhile and now they all dried up.
For the record, I need to purchase it via BestBuy credit which is why I was trying to go there.
emrug said:
http://www.tmonews.com/2016/07/htc-10-disappears-t-mobile-online-store-t-mo-says-itll-return/
It's an old post though, hope still valid.
Click to expand...
Click to collapse
richii0207 said:
Lol no. T-Mobile said it was a glitch and are looking to put it back on the site. Nothing to do with sale figures....no need to spread rumors.
Sent from my HTC6545LVW using Tapatalk
Click to expand...
Click to collapse
gsxrdennis25 said:
They are likely just getting small amounts, they have been in limited quantities since launch often showing as back order with 8+ week shipping estimates. About two weeks back they popped back up showing as in stock and I was able to grab one, probably pulled the website listing when sold out. There may be a very small amount reserved for telesales department and worth the try if you really want one.
Click to expand...
Click to collapse
M9guy said:
Exactly too many samsung boys or samsung employees looking to put down Htc. As I said they are probably out of stock as the same thing happened a while back.
---------- Post added at 01:10 AM ---------- Previous post was at 01:07 AM ----------
Uh no its not the web site is out of stock check again its because they sold out not because of low sales. Please do not spread unsubstantiated rumors. The sales of the 10 are not bad and tmobile is still selling it, call tmobile and ask...
---------- Post added at 01:12 AM ---------- Previous post was at 01:10 AM ----------
You cant believe employees at any store to actually have a clue to what is going on. Call tmobile and they will tell you the opposite and tell you not to listen to rumors from employees at any store.
Click to expand...
Click to collapse
I dont feel like replying to all of u so here goes.
First, If the website had a "glitch" dont you think they would fix it already? we are talking about a multi million dollars corporation not a mom and pop phone company. The news you reported regarding a "glitch" happen on july 20th, its august 7th now...so yea 17+ days and no fix?
Second, if the phone was low in stock they would still have the phone as an options, it would just be label as "back ordered", which highly unlikely since Samsung and Apple never ran into that problem when the phone has been out for several months.
Third, are you really surprise that the sales are bad? I mean cmon, this has been going on for years! you gotta be blind to not see it, HTC been losing money since HTC M7 and M8. all you gotta do is Google HTC stock ticker or Google HTC sales figures.
Fourth, I'm not a "sammy" fanboy as I do own an HTC 10 (I still do, I'm using it now till my S7 edge come back from repairs) and I did own an HTC one M8 as well as HTC HD2 and several other HTC product. I also own samsung, sony, apple and other phones. If you call people a Sammy fanboy then honestly what does that make you?
P.s be careful who you listen to in this thread, Lots of HTC employees in here. Cant blame them, if my jobs were on the line I would spread lies too.
I reached out to them asking if they were still selling it and if they planned to continue supporting the device with updates and got a response of:
"Hey Bill I hear you! I did some research with our teams here and I was not able to find anything indicating that we will not be supporting the HTC 10 It is currtently out of stock on our site, but we are planning on having it available again. We do not have any information yet when it will be available in stock again for order. Thanks again for checking with us on this! Let me know if there is anything else that I can take care of for you! *TimothyR"
I will say it's a bit concerning if they do get rid of it like this (like the Sony Xperia Z3 disappearing very unceremoniously from T-Mobile's site), we may also see no further updates of firmware, etc for the T-Mobile HTC 10 either, as I seem to remember them discontinuing updates on the Z3 after they stopped carrying that as well.
Only reason I am skeptical to believe them is that I've never seen a device that is "out of stock" just stop showing up on their site altogether. Usually it says "out of stock" with either a release time expected or "unknown"...
Chord_Hugo87 said:
I dont feel like replying to all of u so here goes.
First, If the website had a "glitch" dont you think they would fix it already? we are talking about a multi million dollars corporation not a mom and pop phone company. The news you reported regarding a "glitch" happen on july 20th, its august 7th now...so yea 17+ days and no fix?
Second, if the phone was low in stock they would still have the phone as an options, it would just be label as "back ordered", which highly unlikely since Samsung and Apple never ran into that problem when the phone has been out for several months.
Third, are you really surprise that the sales are bad? I mean cmon, this has been going on for years! you gotta be blind to not see it, HTC been losing money since HTC M7 and M8. all you gotta do is Google HTC stock ticker or Google HTC sales figures.
Fourth, I'm not a "sammy" fanboy as I do own an HTC 10 (I still do, I'm using it now till my S7 edge come back from repairs) and I did own an HTC one M8 as well as HTC HD2 and several other HTC product. I also own samsung, sony, apple and other phones. If you call people a Sammy fanboy then honestly what does that make you?
P.s be careful who you listen to in this thread, Lots of HTC employees in here. Cant blame them, if my jobs were on the line I would spread lies too.
Click to expand...
Click to collapse
I can make my own assumption as well and negate what T-Mobile officially said regarding their site.
What if nobody bought it from T-Mobile because they instead bought it from HTC directly. Let's face it, what is the point of paying full price from T-Mobile when you can just buy it from HTC which comes with uh-oh. It's not like T-Mobile has any contract prices (subsidie) or promotions other than Jump anyway. It was available on HTC.com before T-Mobile anyways. Maybe T-Mobile knew that it couldn't really compete so that's why it included a few charger and case?
Sent from my HTC6545LVW using Tapatalk
richii0207 said:
what is the point of paying full price from T-Mobile when you can just buy it from HTC which comes with uh-oh.
Click to expand...
Click to collapse
Your every day average consumer will purchase the device directly from their carrier and the thought of buying directly from the manufacturer never even crosses their mind. Furthermore, by purchasing from the carrier you are able to make payments and, like you mentioned, you're paying the same price anyway... would you rather pay ~$28/mo for 2 years or ~$700 all at once?
tkoreaper said:
Your every day average consumer will purchase the device directly from their carrier and the thought of buying directly from the manufacturer never even crosses their mind. Furthermore, by purchasing from the carrier you are able to make payments and, like you mentioned, you're paying the same price anyway... would you rather pay ~$28/mo for 2 years or ~$700 all at once?
Click to expand...
Click to collapse
They both offer monthly installments. So maybe people shouldn't make assumptions and just pay attention to the facts, which was given by T-Mobile? I mean, what goes to show whose assumptions are correct when we don't have any facts for the matter?
The point I was making (and why I made that post) was what makes my assumptions any less credible than others who also make "claims" without knowing the actual, real reason.
Main point is: Be helpful and provide information when you know facts instead of misleading through assumptions. What if they buy an alternative to the 10 based on what was said, later to find out it was a glitch as they said. Now someone's assumption just costed that person several hundred dollars. I like to be considerate of others, especially when it comes to financial choices.
Sent from my HTC6545LVW using Tapatalk
richii0207 said:
They both offer monthly installments.
Click to expand...
Click to collapse
I don't see anything about making payments from HTC unless you're talking about PayPal Credit for which you'll pay interest on if you don't pay it off in a year rather than 2 years through the carrier.
Chord_Hugo87 said:
I dont feel like replying to all of u so here goes.
First, If the website had a "glitch" dont you think they would fix it already? we are talking about a multi million dollars corporation not a mom and pop phone company. The news you reported regarding a "glitch" happen on july 20th, its august 7th now...so yea 17+ days and no fix?
Second, if the phone was low in stock they would still have the phone as an options, it would just be label as "back ordered", which highly unlikely since Samsung and Apple never ran into that problem when the phone has been out for several months.
Third, are you really surprise that the sales are bad? I mean cmon, this has been going on for years! you gotta be blind to not see it, HTC been losing money since HTC M7 and M8. all you gotta do is Google HTC stock ticker or Google HTC sales figures.
Fourth, I'm not a "sammy" fanboy as I do own an HTC 10 (I still do, I'm using it now till my S7 edge come back from repairs) and I did own an HTC one M8 as well as HTC HD2 and several other HTC product. I also own samsung, sony, apple and other phones. If you call people a Sammy fanboy then honestly what does that make you?
P.s be careful who you listen to in this thread, Lots of HTC employees in here. Cant blame them, if my jobs were on the line I would spread lies too.
Click to expand...
Click to collapse
You should not be spreading rumors as your just guessing and you have no facts to support one word of what you said so everything you said was 0% based on facts so you cant say this was due to low sales. And this whole thread should be deleted because its a statement saying tmobile stopped selling the Htc 10 and not saying I think they might have. When you list something like that your saying its true then you should have the facts to back it up and that documentation was not provided as until it is then it does not exist and is nothing more than an unsubstantiated rumor.

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