Develop Bugs

Bugs so far in S6 Edge+

Its been more than 2 weeks since I have this S6 Edge+ and so far, I love the design and software. There is no lag so far, no matter which application/game I threw at it... However, from time to time, I have encountered quite a few bugs in the device which I would mention below. It would be helpful if somebody else too confirms that they have witnessed these. Actually all of them went away with a normal restart, so I have my doubts if any of you have noticed any so far...
So, here's the list:-
1. First time when I connected my phone via USB to my PC, I selected MTP (The option appears when you connect the USB cable to a PC) and I was unable to browse through any of the files. That was weird because once I selected Camera (PTP), I was able to see all the files. I tried again with MTP and it was same, so I just continued with PTP instead to copy the files I needed to.
After that day, I didn't connect my USB until today and it worked just fine today (I was able to see files through MTP). Although I have restarted my phone several times between then and now, so not sure what fixed it or broke it in the first place.
2. A couple of days back (probably last Friday), I was watching a video on facebook browser and I turned the phone to landscape mode. However, the video or the browser didn't turn. I thought it could be due to any facebook app issue, so I switched to normal browser (Open in Chrome option) and yet again the browser won't tilt. I closed it and opened the official YouTube app and tried a video and strangely that didn't work either. At this point, I was mad. I tried all other apps, nothing was working. I did try turning Auto-Tilt on/off several times during this but nothing worked. I just restarted my phone as a last resort and it started working just fine. Didn't have any issue till date.
3. I use CloudMagic app for my corporate email. Yesterday when I received a mail, I just got a notification on lock screen. I swiped it away. Later, when I unlocked the phone, I saw that there was still a notification from the app. When I dragged down the notification bar, I saw that there is a blank space left for the notification and the other notifications are displayed after that blank space. And no matter what I did or try, the notification simply wouldn't go away. I even selected CloudMagic from Application Manager and selected Force Stop which should have practically stopped everything related to that app but the notification still didn't go. So, I'm assuming this is not application issue, this could be some notification manager issue with S6E+. Here's a screen cap from that day:-
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
4. This one happened today and it was quite irritating too. I went to Developer Options -> Animator duration scale -> Animation scale 10x. After this, you would realize that all the animations would become very slow. You can try tapping on Recent button and see all the recent apps open up at slo-mo. I did that to beat the Android Lollipop Easter Egg game. After that, when I changed it back to 0.5x or 1x, the Animation rate wouldn't change. I tried doing it couple of times. Tried turning off Developer Options and turning back on but it didn't work. The animations were so slow for every application till I restarted the phone. After restart though, it worked fine.
5. Well, this one isn't a bug I'm sure but this isn't curable using a restart. The screen of the Edge+ is highly sensitive, so even if I tap to touch, sometimes it just registers the touch as touch n hold and hence the tap action isn't performed. This is visible in games like "Clash of Clans" where I would have to click multiple times on Resource Generators (Gold Mine & Elixir Mine) to take out the generated deposit when the zoom level is at minimum. I've seen another post from a user who reported the same issue. Game just happened to be one of the examples to witness this issue.
I'm not really annoyed with any of the above bugs and given the chance, I would still buy the S6 Edge+. I can even live with all the above bugs (if they are bugs at all), as long as they're fixed with a restart.
Just want to know if you guys had any of such issues yet ? or may be noticed some other bug in the system yet ?

Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Sent from my SM-G928G using Tapatalk

alex_mx said:
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Click to expand...
Click to collapse
I know, it happened only once for me too. However, its been just 2 weeks since the phone has released, which isn't a very long time to see this issue repeating. Let's hope it doesn't.

I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+

cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
Click to expand...
Click to collapse
This happened once to me too... But never again!

I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?

DemonSoul said:
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
Click to expand...
Click to collapse
That's just how the phone works, you gotta re order the apps every time you install a new one!

Dvanzutphenkann said:
That's just how the phone works, you gotta re order the apps every time you install a new one!
Click to expand...
Click to collapse
quit frustrating i must say :s but ho well

Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus

cknorthpole said:
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
Click to expand...
Click to collapse
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.

mines froze couple of times to?
Sent from my SM-G928F using Tapatalk

cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime..
Sent from my S6 Edge+
Click to expand...
Click to collapse
This.
And mine keeps sending "crash reports", don't know why - and I have no clue how to check whats happening - as it just says "sending report..." etc.. and then goes away

apurva.giri said:
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
Click to expand...
Click to collapse
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F

cknorthpole said:
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
Click to expand...
Click to collapse
Good to hear that. However, we can't just depend on Factory Reset every time something like this shows up...

Device G9287 . Lock your screen with pattern and then double press the camera button and open it.You will see blue line scanning your phone and the phone becomes unresponsive.Press back button and click home button thrice and then phone becomes responsive and you can draw the pattern and it will accept it.

Just got that bug some one said about the when the phone is locked and you touch it, the screen just stays black

The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).

Alex---1 said:
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Click to expand...
Click to collapse
Is the 20% drain with or without the night clock?
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app

That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.

Alex---1 said:
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Click to expand...
Click to collapse
Do let us know.. I never kept night clock on and my battery drain is about 3% throughout the night if I keep wifi & mobile data off.
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app

[Q] Random Crashy behavior on stock unrooted MM.

Since the upgrade to MM, I've had weird pseudo-crashes on my phone. The phone will suddenly get really hot in my pocket and vibrate once. When I try to use it again it has apparently rebooted because it won't take my fingerprint and asks for a backup password just like after a reboot. However, when I go into about device>status, the up-time hasn't started over like it would on a reboot. This phone is running stock unrooted MM that I upgraded OTA.
I have three questions:
1. Is this happening to most people running stock MM?
2. Is this possible a poorly behaving app or is it a bug in the update
3. Any suggestions on how to track it down and fix this other than doing a factory wipe and restore.
I really don't want to do the factory wipe because it will take quite some time to put things back the way they were.
Thanks for the suggestions

poit said:
Since the upgrade to MM, I've had weird pseudo-crashes on my phone. The phone will suddenly get really hot in my pocket and vibrate once. When I try to use it again it has apparently rebooted because it won't take my fingerprint and asks for a backup password just like after a reboot. However, when I go into about device>status, the up-time hasn't started over like it would on a reboot. This phone is running stock unrooted MM that I upgraded OTA.
I have three questions:
1. Is this happening to most people running stock MM?
2. Is this possible a poorly behaving app or is it a bug in the update
3. Any suggestions on how to track it down and fix this other than doing a factory wipe and restore.
I really don't want to do the factory wipe because it will take quite some time to put things back the way they were.
Thanks for the suggestions
Edit: And just after I posted this I received an update to PD1. Supposedly a security update, but maybe it will help with the crashes too.
Click to expand...
Click to collapse
Try doing a wipe of the cache only?

hammerchucker said:
Try doing a wipe of the cache only?
Click to expand...
Click to collapse
Did that several times, seems to calm down for a day or two after that. It's so random that I can't tell that it makes a difference.

poit said:
Did that several times, seems to calm down for a day or two after that. It's so random that I can't tell that it makes a difference.
Click to expand...
Click to collapse
It's very random and mine has been doing the same thing since the MM update. I wish now I hadn't done the update because for awhile, it was rebooting twice an hour. Since uninstalling the iHeart app, it's not doing it as often but still at least once or twice a day. And it's not just the Samsung devices. I've seen Nexus as well as other owners reporting the same problem.
I think I've wiped the system cache a hundred times now and wiped the apps cache repeatedly too. It doesn't help. And there's no rhyme or reason to it. Also, people who have done factory resets report that the problem does NOT go away. In a couple forums, people who returned their phones and had the motherboards replaced claimed the problem stopped, but I have a hard time believing that thousands of us would need to do that.
Sucks when I'm on a business call!!

Tigrisan said:
It's very random and mine has been doing the same thing since the MM update. I wish now I hadn't done the update because for awhile, it was rebooting twice an hour. Since uninstalling the iHeart app, it's not doing it as often but still at least once or twice a day. And it's not just the Samsung devices. I've seen Nexus as well as other owners reporting the same problem.
I think I've wiped the system cache a hundred times now and wiped the apps cache repeatedly too. It doesn't help. And there's no rhyme or reason to it. Also, people who have done factory resets report that the problem does NOT go away. In a couple forums, people who returned their phones and had the motherboards replaced claimed the problem stopped, but I have a hard time believing that thousands of us would need to do that.
Sucks when I'm on a business call!!
Click to expand...
Click to collapse
I've taken to manually killing apps a few times a day, it might be my imagination but it seems like it's helping. I've noticed that even after a reboot there will still be tons of apps in the recently used apps screen. Maybe this is a memory management or system resource issue.

poit said:
I've taken to manually killing apps a few times a day, it might be my imagination but it seems like it's helping. I've noticed that even after a reboot there will still be tons of apps in the recently used apps screen. Maybe this is a memory management or system resource issue.
Click to expand...
Click to collapse
I've tried killing aps, I've tried setting Do Not keep activities on, neither helps this issue. My suspicion is a baldy behaving app. perhaps BeyondPod.
I've moved to the beta version of Beyondpod which claims to have some fixes for Marshmallow. Still grasping at straws.

I've never had very much luck with 'dirty' updates. Either via OTAs or direct ODIN flashing. Have you tried completely wiping the phone and restoring?
I have a Sprint Note Edge (SM-N915P) and I was having a similar issue. Turned out to be a conflict between a manual change I had made to the system and an automatic one. I went ahead and did a clean reload of the phone even after I figured out the issue and it is running a LOT better.

I've been having constant reboots since I upgraded to MM. People keep telling me it's a hardware issue, but I never had this trouble UNTIL the upgrade. Since then... nothing but headaches and trouble.

Well, the problem wasn't Beyondpod. another thing that keeps crashing is Apex Launcher which hasn't had an update since June 2015. Maybe not MM compliant. Replaced it with Nova, lets see if that makes a difference.

I started getting this when I got my phone. It happened on LL 5.0.1, but didn't go away after updating to 5.1.1, after rooting, after removing all the bloatware, etc. I noticed that it happened a lot more frequently when I had the Samsung Messages application open. Like you, I tried wiping the cache partition, etc. Wiping the app cache for Messages really seemed to help, but only temporarily.
My sister's phone, also N910P, was fine until 5.1.1; then the same thing started happening to her.
I finally did a full wipe and flashed a fresh stock OS. It took me an entire Saturday, and lost me my root, but I highly recommend it. This phone is too good to be brought down by some sort of OS glitch. Now I've gotten the OTA, though, so I have to wait for a PD1 root.

kittsil said:
I started getting this when I got my phone. It happened on LL 5.0.1, but didn't go away after updating to 5.1.1, after rooting, after removing all the bloatware, etc. I noticed that it happened a lot more frequently when I had the Samsung Messages application open. Like you, I tried wiping the cache partition, etc. Wiping the app cache for Messages really seemed to help, but only temporarily.
My sister's phone, also N910P, was fine until 5.1.1; then the same thing started happening to her.
I finally did a full wipe and flashed a fresh stock OS. It took me an entire Saturday, and lost me my root, but I highly recommend it. This phone is too good to be brought down by some sort of OS glitch. Now I've gotten the OTA, though, so I have to wait for a PD1 root.
Click to expand...
Click to collapse
Well, I gave up and did a full factory wipe through recovery (3 times data and 3 time cache just for good measures). I allowed google to reinstall all the apps, and restored most of the app data using Helium. Not too confident that it helped because I kept getting the same type of crash while restoring helium data. It took most of the day to restore things and it's still not totally back to normal.

I have the same problem when I did the OTA update but first I thought I have a problem with my phone only me so I odin flashed PD1 and since then my phone is stuck at "installing system update" after odin flash. I took out the battery and anytime I switch my phone on it boots to recovery mode. Any help please? Would appreciate it. Can't use my phone.

Well, a full factory reset didn't help either. Thinking this is either an app that doesn't like MM, a bug in this implementation of MM, or my phone developed a fault at the exact same time it upgraded to MM.
Anyway, since it seems to happen most often either during or after I have listened to podcasts I'm going to switch podcast managers from BeyondPod to Podcast Addict. Did I mention I'm grasping at straws here?

Vortex421 said:
I've been having constant reboots since I upgraded to MM. People keep telling me it's a hardware issue, but I never had this trouble UNTIL the upgrade. Since then... nothing but headaches and trouble.
Click to expand...
Click to collapse
You didn't happen to update google services around the same time did you? I just recently updated google services and my phone started being weird . Uninstalled the update abd phone is back to normal
cheryl

my wife's phone has been acting up as well. I WAS an experienced flasher and all things android but i have since switched to iphone and now everything feels like a foreign language. She has Sprint N910P on MM 6.0.1 everything stock. Her phone will randomly reboot and it will completely shut off as if it died around 38%. I was going to try to root it and flash a new rom and/or kernel but I've read that's not working for some so Im at a loss on what to do or try.

ducehlmg said:
my wife's phone has been acting up as well. I WAS an experienced flasher and all things android but i have since switched to iphone and now everything feels like a foreign language. She has Sprint N910P on MM 6.0.1 everything stock. Her phone will randomly reboot and it will completely shut off as if it died around 38%. I was going to try to root it and flash a new rom and/or kernel but I've read that's not working for some so Im at a loss on what to do or try.
Click to expand...
Click to collapse
You may have two different issues. The phone dying at 38% is often a sign of a worn out battery. It was with mine.
I've still been fighting the random reboots, although I haven't had one in 2 days now. (I probably just jinxed myself.) For me it seems to somehow be related to listening to music/podcasts via bluetooth. Still leaning towards thinking it's a wonky app that isn't properly written for MM.

poit said:
You may have two different issues. The phone dying at 38% is often a sign of a worn out battery. It was with mine.
I've still been fighting the random reboots, although I haven't had one in 2 days now. (I probably just jinxed myself.) For me it seems to somehow be related to listening to music/podcasts via bluetooth. Still leaning towards thinking it's a wonky app that isn't properly written for MM.
Click to expand...
Click to collapse
Well i am really upset now. I started having this problem about a month ago. I was on ob7 5.01. It SEEMED to be related to google play services. I downgraded the service and things seemed better. But my apps needed the upgrade so i decided to just jump into mm. So even thoughboth Google and Samsung were suppose to be backing up my text mags i lost all of them. That would be fine if my problem went away but it dud not. Random reboots random freezes. Sometimes i take the battery out Causey it is locked up and it won't turn on at all or if it does it stays at the note 4 screen.
I am so annoyed is there anyway to find out what is the problem?
Sent from my SM-N910P using Xparent Purple Tapatalk 2

poit said:
You may have two different issues. The phone dying at 38% is often a sign of a worn out battery. It was with mine.
I've still been fighting the random reboots, although I haven't had one in 2 days now. (I probably just jinxed myself.) For me it seems to somehow be related to listening to music/podcasts via bluetooth. Still leaning towards thinking it's a wonky app that isn't properly written for MM.
Click to expand...
Click to collapse
Any chance this is sd card related?
Sent from my SM-N910P using Xparent Purple Tapatalk 2

cherylbaker said:
Any chance this is sd card related?
Sent from my SM-N910P using Xparent Purple Tapatalk 2
Click to expand...
Click to collapse
Possible if you didn't delete the Android folder coming from Lollipop; I'd suggest both Android folders be deleted but you should also wipe data and internal too (rooted users should read the 3rd paragraph). Many reported factory reset after MM update cured a lot of problems. ItsOn is so prevalent and pervasive, I'm thinking Lollipop remnants of ItsOn can pose problems for even un-rooted users. Need a clean break from Lollipop.
This thread is for un-rooted users (the remainder of post applies to rooted users) but one thing I found happening to some rooted users is remnants of ItsOn causing reboots if not coming to MM cleanly.
The ItsOn apk in /carrier/ItsOn will cause issues if rooted users factory reset and don't wipe data and internal.
(/ is root menu; a current rooted ROM or rooting stock may not remove these but possibly will on future ROMs; if you fully activate stock and not wipe data and internal memory, these remain and will continually try to reboot the phone to establish the ItsOn bootstrapper but the phone says it needs to reboot to complete activation).
Rather deceptive. But ItsOn and Knox just don't play nice with root; they have to go.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
If you see this in hidden menu, it's an indicator you need to check for ItsOn and wipe. If you're wondering if you've activated ItsOn, check /data/local/tmp for an ItsOn log. Developers remove ItsOn but think about what you do after flashing a stock tar, boot and activate phone. ItsOn is a done deal at that point. Just wipe when rooting again.
Sent from my SM-N910P using Tapatalk

Mine does it too. Just freezes then reboots randomly. I think it has to do with the sd card because when i unmount it i have no problem. I'm stock pe1. If anyone has a solution i would appreciate it.

OP 3 Heat issue and random crashes

Hello everyone!
Some basic info upfront:
The phone is completely stock(no root, etc) and on the latest available android update (9.0.6).
The phone was factory reset twice which didn’t fix anything.
Ambient temperature is 20°C
Behaviour:
Phone crashes related to heat:
- Whenever the phone screen turns black or the phone turns off due to a crash it is very warm/hot
- The phone (sometimes) turns off when I connect it to the charging device while on low (<20%) battery
- Battery temperature according to CPU-Z is normal (max 40-50°C) when charging and crashing
- (External) heat causes the phone to turn off (exposure to sunlight, holding it in my hand for like 5 minutes while using light gaming app/camera – sometimes even lighter usage apps)
- Phone turns off when used more heavily (e.g. frequent switching between apps)
- Last time, the simple use of google maps and youtube caused the phone to go black eventhough it was positioned in front of the car AC and therefore temps should have been perfectly fine. When it crashed it was very warm to the hand tho
- After a crash, the power button must be held for 10 - 20s to turn the device on again.
- Sometimes it seems as if the phone might still be on, and only the screen is black (LED still blinking).
- It seems as if holding the power butto first turns the device off and afterwards turns it on again
- CPU-Z shows very high tempterature on the sensor “pm8994_tz”. It’s always at least 20°C warmer than the other sensors. Before a crash it shows between 90°C and 100°C while the other sensors are in the 50’s (not able to screenshot that )
- The phone slows down and becomes choppy before crashing. If I notice this and stop using it right away for about 10 minutes I can sometimes prevent the phone from crashing.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
Fingerprint reader not working:
- Fingerprint reader doesn’t work anymore (have had this issue before. It somehow went away and is now back) the homebutton howerever is functioning
- Also I think the last update for the OP3 made things worse. Fingerprint reader was working (with Andr. Pie - not 9.0.6 tho). Then I upgraded to 9.0.6. Fingerprint reader was still working. Then one crash. Since then the fingerprint reader is defect. I had times before when the FP-reader wasn’t working and the device stated that in red text. Now its just not working without any info from the phone.
- The *#808# sensor test says it's not a hardware malfunction. In the past the very same test also had already failed....
Android Data corruption:
- Within the last 3 months my phone twice randomly bricked out of nowhere: When trying to use it it showed an android screen that said “Decryption unsuccessful” With the only option to factory reset the phone
All the issues have become more and more frequent over the last 1.5 years. At first only bothering every few month and now on a pretty frequent basis.
Other than that, on “normal” days the phone’s performance is perfectly fine.
I don’t know if this is related to the issues mentioned above but it somehow started after I’ve been to Vietnam: 4 Weeks of constant ambient temperatures of 40°C. In my pocket probably warmer and camera use on top of that.
Also I just plugged it into the Vietnamese power outlets with my european charger. I have no idea if different voltages or something like that might have caused issues
I started writing this down with the intention of just listing bullet points and it turned out as a pretty long text. However, when the phone doesn’t have issues (which is most of the time) it’s perfectly fine. That’s why I don’t wanna exchange the device. It’s basicly a well working phone – when its working….
Battery life is fine. 70% brings me through the day.
Questions:
- Hardware or software issue?
- faulty sensor?
- might older android version fix the problem?
Thanks for reading through this and giving your suggestions!
30.04.2020
UPDATE:
I downgraded back to Oos 5.0.8
- The phone feels snappier now.
- pm8994_tz temps are still above average
- I can't tell much about the heat-crash-stuff, since I'm not able to properly tax the system right now. However the device turned off twice during the setup process. Since then it's fine.
- I cannot setup a fingerprint because every security option requires me to enter the PIN. The devices says my PIN was wrong, although it's 100% correct. Funnily right now there isn't even a PIN set to unlock the device. So I'm stuck with the "swipe-to-unlock"-option. The statement about the wrong PIN also is an issue that sometimes occurred in the past out of nowhere.

crash/freeze issues occured on Oos 5.0.8. as well. So I upgraded back to 9.0.6. The "wrong-PIN" problem didn't change.
Do you think there is a chance that a custom ROM might help?
Or is it more likely to be a hardware issue?
some random thoughts:
Is there a chance that the heat dissipated from the SoC ist not transfered properly due to something like old thermal paste? Or the heatspreader not making contact to the chip?
could charging the device with a low power car-charger might have caused the issues?
Or maybe a magnet phone holder? Or are phones not susceptible to magnetism at all?

Update 20.05.2020:
I did another factory reset without changing the Oxygen OS version (9.0.6). I got completely stuck in the Android/OnePlus setup process (didn't access the homescreen at all). Phone kept freezing during the process. Phones temperature was not warm at all. After several reboots and the freezes in the setup process, i wiped everything once more. Just to be sure, I put a cooling pack from the freezer under the device during the setup process. With one minor hickup I got through the setup process and reached the homesceen.
Fingerprint reader is working again. The "wrong PIN"-Issue is gone as well.
The day after the phone randomly turned off. After several reboots its working well again.
Now I'm checking the launcher. I was using the Nova Launcher previously and used to load a backup everytime i restored the phone. This time I'm setting up the Nova launcher completely from scratch. Maybe incompatibilty of the old backup with the current android is causing issues.
Phone is running fine now. Homebutton stopped working once which could be fixed by a simple reboot.

Luigi, did you managed to get OP3 working more stable without crashes or overheating? I have similar issues and pm8994_tz is getting very hot (73 degree). Actually msm therm as well.
Regards, Pekka

Luigi_4477 said:
Update 20.05.2020:
I did another factory reset without changing the Oxygen OS version (9.0.6). I got completely stuck in the Android/OnePlus setup process (didn't access the homescreen at all). Phone kept freezing during the process. Phones temperature was not warm at all. After several reboots and the freezes in the setup process, i wiped everything once more. Just to be sure, I put a cooling pack from the freezer under the device during the setup process. With one minor hickup I got through the setup process and reached the homesceen.
Fingerprint reader is working again. The "wrong PIN"-Issue is gone as well.
The day after the phone randomly turned off. After several reboots its working well again.
Now I'm checking the launcher. I was using the Nova Launcher previously and used to load a backup everytime i restored the phone. This time I'm setting up the Nova launcher completely from scratch. Maybe incompatibilty of the old backup with the current android is causing issues.
Phone is running fine now. Homebutton stopped working once which could be fixed by a simple reboot.
Click to expand...
Click to collapse
Is your problem sorted out..I am also facing similar issue... don't know whether it's battery issue or not

Annoying random screen orientation issue

Hi guys
I have a Note 10+ totally standard set up.
When watching anything in Landscape mode it will randomly switch to portrait. I have timed this and it happens roughly every 6 minutes and 10 seconds without fail.
Any ideas? It seems to have started happening around 2 or 3 firmware updates ago.
I have tried turning off auto rotate and S pen gestures and it still happens.
It also happens when using Maps in Landscape mode, it shrinks down to minimised mode in the home screen.
I'm hoping someone else has encountered this and can help me fix this annoying issue?

I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.

cfds said:
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
Click to expand...
Click to collapse
Yes, same here every now and again I get a screen flicker like you mention. How long has this been happening for you? I'm sure it was about 3 updates ago

A couple of months? I have been considering doing a hard reset and reinstall all my apps again. My wife has also a Note 10+ and she has none of these symptom's, both are stock non rooted phones running latest UI...
To me its a software glitch but to find the origin of this will not be easy unless we can trace a process happening every 6 minutes.

cfds said:
A couple of months? I have been considering doing a hard reset and reinstall all my apps again. My wife has also a Note 10+ and she has none of these symptom's, both are stock non rooted phones running latest UI...
Click to expand...
Click to collapse
I don't update, haven't for 2 years and no issues... updates break devices especially on carrier variants.
Clear system cache.
Make sure all power management is disabled, to check; Developer options>standby apps, all buckets should show as active.
If that doesn't work try safe mode to rule out a 3rd party app.
If you have done a major firmware upgrade, factory reset.

I tried to clear system cache but could not get the device into recovery mode, turns out on android 11 you need the USB cable hooked up to a laptop...I as hardly connect my device to my laptop I have not cleared it yet.
PWR management I will look into. I had the device in safe mode but not long enough.

cfds said:
I tried to clear system cache but could not get the device into recovery mode, turns out on android 11 you need the USB cable hooked up to a laptop...I as hardly connect my device to my laptop I have not cleared it yet.
PWR management I will look into. I had the device in safe mode but not long enough.
Click to expand...
Click to collapse
If you can still roll it back to Android 10, do so.
One of the reasons I got a second N10+ was knowing it be running on Pie, however it was Q instead.
Q isn't bad however 11 and 12 are a mess.

Timed it today, occurs every 6 and a bit minutes...

cfds said:
Timed it today, occurs every 6 and a bit minutes...
Click to expand...
Click to collapse
Monitor in Device Care>Memory what apk(s) are at the end of the list. It's likely one of them.
Remember to refresh and expand the list.
I've used this method to find insanely obscure problems and avoid a factory reset.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}

cfds said:
Timed it today, occurs every 6 and a bit minutes...
Click to expand...
Click to collapse
It must be the same issue I'm having

Sounds like power management... disable it.
Make sure in the individual apps Battery>allow background activity is enabled.
The update may have changed default settings... you'll need to track it down. Fun times...

Same issue here... At first it was annoying that every 6 minutes the screen exited landscape mode. But then I got really enraged when I was shooting a video in landscape. And on top of returning to portrait, the recording is canceled..... I'm really not willing to reset the phone, I would really like to find the root cause of this issue...

I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!

andrehen said:
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
Click to expand...
Click to collapse
On my Android 9 and 10 N10+'s that app runs with no issues. It's a well behave app for me that I use a lot.
Changed system settings is set to not allow.
This is it's typical memory usage pattern on 9:

blackhawk said:
On my Android 9 and 10 N10+'s that app runs with no issues. It's a well behave app for me that I use a lot.
Changed system settings is set to not allow.
This is it's typical memory usage pattern on 9:
View attachment 5472799
Click to expand...
Click to collapse
com.samsung.android.messaging has aways been a well behaved APP. The thing is, like the OP related, and like myself and other reports here, this issue began in the last updates from Samsung, like in the the past month or so.. It's probably trying to show an activity `GoogleFirstLaunchActivity` and can't, causing this behavior. But I do think in the next update or two, this issue will be sorted out.

andrehen said:
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
Click to expand...
Click to collapse
I just Force stopped the message app and it still does it every dammed 6 minutes. It's really doing my head in.

andrehen said:
com.samsung.android.messaging has aways been a well behaved APP. The thing is, like the OP related, and like myself and other reports here, this issue began in the last updates from Samsung, like in the the past month or so.. It's probably trying to show an activity `GoogleFirstLaunchActivity` and can't, causing this behavior. But I do think in the next update or two, this issue will be sorted out.
Click to expand...
Click to collapse
I do hope an update fixes it, it doesn't seem to be an issue with the messaging app for me.

Paul203360 said:
I just Force stopped the message app and it still does it every dammed 6 minutes. It's really doing my head in.
Click to expand...
Click to collapse
Did you download google message and set it to default? I think that if the Samsung Message still is the default SMS client, it can't really be forced to stop. (It just restarts by the OS)
When I installed google messages all my existent messages from samsung message was transferred over. And as I mostly only use SMS to receive authentication codes nothing really changed for me.

andrehen said:
Did you download google message and set it to default? I think that if the Samsung Message still is the default SMS client, it can't really be forced to stop. (It just restarts by the OS)
When I installed google messages all my existent messages from samsung message was transferred over. And as I mostly only use SMS to receive authentication codes nothing really changed for me.
Click to expand...
Click to collapse
No, I didn't, I will give that a try. If it transfers everything over that's ideal. Will give it a go. Cheers
SOLVED!!! What a result, Andrehen your an asset to XDA. Really appreciate you sorting this problem out for us. Thanks fella

cfds said:
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
Click to expand...
Click to collapse
Hi cfds
Did you get the issue sorted?
If not, follow what andrehen says. It worked perfect for me.

Question Random reboots

Hi!
I own an SM-F926B/DS since April with latest updates, and the last couple of months it randomly reboots. Some times reboots without asking SIM PIN, some other times reboots asking SIM PIN, some other times it keeps rebooting and I have to press the side button to make it functional again. Most of the times, the phone is hot on the back. I don't have to use the phone, some times it has rebooted just when I pick it up from the table. There is not a specific pattern, at least from what I can tell, some times 2-3 days will pass without any reboots, some other times a couple of times per day, some other times it goes to a reboot loop. Some times, the phone freezes (usually in Chrome or in settings menu), or some random applications do not open.
I tried removing some apps which I installed the period I noticed the problem, but it didn't make any difference.
I understand that I must do a factory reset, but I'm trying to find other ways to debug the problem before doing this, because I have many apps with many settings and it will take me forever to reinstall them. also, by just restoring a previous backup after a factory reset, I'm afraid that probably I will restore the problem too.
Have you any other advises? Perhaps a way to log the state when the phone tries to reboot or which application requests it?
Are there any others with similar problems?
Thank you.

.

I have had the same problem. Ses after the last update it don't seem to be happening now.

I had a random reboot problem back in July and it was the Facebook Messenger app that caused it after an update they did. When they updated it again, the problem stopped. The app also had been eating battery like crazy during that time. So, I'd start with looking at what apps got updated at the time it began happening as well as see if any are killing your battery.

Sounds like a badly behaving app eating battery and CPU to the point it's getting turned off. I would start with usage stats and battery stats whenever this happens and see what's going on in the background and start there.

Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.

nasos75 said:
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
Click to expand...
Click to collapse
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.

ButterflyFlutterflyMyOhMy said:
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
Click to expand...
Click to collapse
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
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nasos75 said:
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
View attachment 5718377
Click to expand...
Click to collapse
My Google Play Services are currently 1.5 and 0.3% (Secure Folder and regular one), so that's not excessive battery use for that. When Messenger caused me issues, it was like 40% or something. It also never crashed.
I tried a diagnostic log app, but it doesn't work to capture random reboots. I just had to wait until they updated the app, which I think was about a week after it started. It mostly happened while I wasn't using my phone.
Hmm.

Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.

nasos75 said:
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
Click to expand...
Click to collapse
Oh wow, what a hassle! Glad the phone seems to be working well now, though! That's crazy that it rebooted that early in the setup process. Did you have to pay for the fix?

No, it was covered by guarantee, the phone is less than 6 months old.

nasos75 said:
No, it was covered by guarantee, the phone is less than 6 months old.
Click to expand...
Click to collapse
Well that's a relief!