Hi guys
I have a Note 10+ totally standard set up.
When watching anything in Landscape mode it will randomly switch to portrait. I have timed this and it happens roughly every 6 minutes and 10 seconds without fail.
Any ideas? It seems to have started happening around 2 or 3 firmware updates ago.
I have tried turning off auto rotate and S pen gestures and it still happens.
It also happens when using Maps in Landscape mode, it shrinks down to minimised mode in the home screen.
I'm hoping someone else has encountered this and can help me fix this annoying issue?
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
cfds said:
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
Click to expand...
Click to collapse
Yes, same here every now and again I get a screen flicker like you mention. How long has this been happening for you? I'm sure it was about 3 updates ago
A couple of months? I have been considering doing a hard reset and reinstall all my apps again. My wife has also a Note 10+ and she has none of these symptom's, both are stock non rooted phones running latest UI...
To me its a software glitch but to find the origin of this will not be easy unless we can trace a process happening every 6 minutes.
cfds said:
A couple of months? I have been considering doing a hard reset and reinstall all my apps again. My wife has also a Note 10+ and she has none of these symptom's, both are stock non rooted phones running latest UI...
Click to expand...
Click to collapse
I don't update, haven't for 2 years and no issues... updates break devices especially on carrier variants.
Clear system cache.
Make sure all power management is disabled, to check; Developer options>standby apps, all buckets should show as active.
If that doesn't work try safe mode to rule out a 3rd party app.
If you have done a major firmware upgrade, factory reset.
I tried to clear system cache but could not get the device into recovery mode, turns out on android 11 you need the USB cable hooked up to a laptop...I as hardly connect my device to my laptop I have not cleared it yet.
PWR management I will look into. I had the device in safe mode but not long enough.
cfds said:
I tried to clear system cache but could not get the device into recovery mode, turns out on android 11 you need the USB cable hooked up to a laptop...I as hardly connect my device to my laptop I have not cleared it yet.
PWR management I will look into. I had the device in safe mode but not long enough.
Click to expand...
Click to collapse
If you can still roll it back to Android 10, do so.
One of the reasons I got a second N10+ was knowing it be running on Pie, however it was Q instead.
Q isn't bad however 11 and 12 are a mess.
Timed it today, occurs every 6 and a bit minutes...
cfds said:
Timed it today, occurs every 6 and a bit minutes...
Click to expand...
Click to collapse
Monitor in Device Care>Memory what apk(s) are at the end of the list. It's likely one of them.
Remember to refresh and expand the list.
I've used this method to find insanely obscure problems and avoid a factory reset.
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
cfds said:
Timed it today, occurs every 6 and a bit minutes...
Click to expand...
Click to collapse
It must be the same issue I'm having
Sounds like power management... disable it.
Make sure in the individual apps Battery>allow background activity is enabled.
The update may have changed default settings... you'll need to track it down. Fun times...
Same issue here... At first it was annoying that every 6 minutes the screen exited landscape mode. But then I got really enraged when I was shooting a video in landscape. And on top of returning to portrait, the recording is canceled..... I'm really not willing to reset the phone, I would really like to find the root cause of this issue...
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
andrehen said:
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
Click to expand...
Click to collapse
On my Android 9 and 10 N10+'s that app runs with no issues. It's a well behave app for me that I use a lot.
Changed system settings is set to not allow.
This is it's typical memory usage pattern on 9:
blackhawk said:
On my Android 9 and 10 N10+'s that app runs with no issues. It's a well behave app for me that I use a lot.
Changed system settings is set to not allow.
This is it's typical memory usage pattern on 9:
View attachment 5472799
Click to expand...
Click to collapse
com.samsung.android.messaging has aways been a well behaved APP. The thing is, like the OP related, and like myself and other reports here, this issue began in the last updates from Samsung, like in the the past month or so.. It's probably trying to show an activity `GoogleFirstLaunchActivity` and can't, causing this behavior. But I do think in the next update or two, this issue will be sorted out.
andrehen said:
I did it! I found the culprit.
This issue was already getting in my nerves, so I decided to attach my phone to Logcat. Then after some events I started do find some pattern:
Every time the phone "auto-rotates" it fires a WindowManager log like this:
2021-12-02 00:43:27.453 1012-1107/? I/WindowManager: Destroying surface Surface(name=com.samsung.android.messaging/com.samsung.android.messaging.ui.view.firstlaunch.GoogleFirstLaunchActivity$_22315)
And the one that allowed me to pinpoint, was this rotation message:
2021-12-02 00:43:27.619 1012-1107/? I/WindowManager: Reparenting to original parent: null, destroy=true, surface=Surface(name=RotationLayer)/@0x4f79623
Then I went googling this message and found this thread:
Strange issue after latest Samsung android update - Page 1 - Computers, Gadgets & Stuff - PistonHeads UK
So I did what the guy suggested, I downloaded Google Message and replaced Samsung Message one as the system default SMS app.
I didn't need to remove the samsung messaging via adb. Just force stopped it. But if after I reboot my phone it starts do do it again, I will remove it!!!!
Click to expand...
Click to collapse
I just Force stopped the message app and it still does it every dammed 6 minutes. It's really doing my head in.
andrehen said:
com.samsung.android.messaging has aways been a well behaved APP. The thing is, like the OP related, and like myself and other reports here, this issue began in the last updates from Samsung, like in the the past month or so.. It's probably trying to show an activity `GoogleFirstLaunchActivity` and can't, causing this behavior. But I do think in the next update or two, this issue will be sorted out.
Click to expand...
Click to collapse
I do hope an update fixes it, it doesn't seem to be an issue with the messaging app for me.
Paul203360 said:
I just Force stopped the message app and it still does it every dammed 6 minutes. It's really doing my head in.
Click to expand...
Click to collapse
Did you download google message and set it to default? I think that if the Samsung Message still is the default SMS client, it can't really be forced to stop. (It just restarts by the OS)
When I installed google messages all my existent messages from samsung message was transferred over. And as I mostly only use SMS to receive authentication codes nothing really changed for me.
andrehen said:
Did you download google message and set it to default? I think that if the Samsung Message still is the default SMS client, it can't really be forced to stop. (It just restarts by the OS)
When I installed google messages all my existent messages from samsung message was transferred over. And as I mostly only use SMS to receive authentication codes nothing really changed for me.
Click to expand...
Click to collapse
No, I didn't, I will give that a try. If it transfers everything over that's ideal. Will give it a go. Cheers
SOLVED!!! What a result, Andrehen your an asset to XDA. Really appreciate you sorting this problem out for us. Thanks fella
cfds said:
I have something similar, while watching you tube vanced in landscape it would jump to the miniplayer. I did some reading and changed a setting and now it jumps from landscape to portrait mode. It still jumping even when I force all in landscape. I have not timed it yet but it could be well every 6min. On top of that I can see every X time a flicker when using the phone like the screen flickers once. Seems very similar to your problem.
My note 10+ is a Exynos version with Android 11 & One UI 3.1 security patch 1 Now 21. No root/complete stock.
Click to expand...
Click to collapse
Hi cfds
Did you get the issue sorted?
If not, follow what andrehen says. It worked perfect for me.
Related
Its been more than 2 weeks since I have this S6 Edge+ and so far, I love the design and software. There is no lag so far, no matter which application/game I threw at it... However, from time to time, I have encountered quite a few bugs in the device which I would mention below. It would be helpful if somebody else too confirms that they have witnessed these. Actually all of them went away with a normal restart, so I have my doubts if any of you have noticed any so far...
So, here's the list:-
1. First time when I connected my phone via USB to my PC, I selected MTP (The option appears when you connect the USB cable to a PC) and I was unable to browse through any of the files. That was weird because once I selected Camera (PTP), I was able to see all the files. I tried again with MTP and it was same, so I just continued with PTP instead to copy the files I needed to.
After that day, I didn't connect my USB until today and it worked just fine today (I was able to see files through MTP). Although I have restarted my phone several times between then and now, so not sure what fixed it or broke it in the first place.
2. A couple of days back (probably last Friday), I was watching a video on facebook browser and I turned the phone to landscape mode. However, the video or the browser didn't turn. I thought it could be due to any facebook app issue, so I switched to normal browser (Open in Chrome option) and yet again the browser won't tilt. I closed it and opened the official YouTube app and tried a video and strangely that didn't work either. At this point, I was mad. I tried all other apps, nothing was working. I did try turning Auto-Tilt on/off several times during this but nothing worked. I just restarted my phone as a last resort and it started working just fine. Didn't have any issue till date.
3. I use CloudMagic app for my corporate email. Yesterday when I received a mail, I just got a notification on lock screen. I swiped it away. Later, when I unlocked the phone, I saw that there was still a notification from the app. When I dragged down the notification bar, I saw that there is a blank space left for the notification and the other notifications are displayed after that blank space. And no matter what I did or try, the notification simply wouldn't go away. I even selected CloudMagic from Application Manager and selected Force Stop which should have practically stopped everything related to that app but the notification still didn't go. So, I'm assuming this is not application issue, this could be some notification manager issue with S6E+. Here's a screen cap from that day:-
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
4. This one happened today and it was quite irritating too. I went to Developer Options -> Animator duration scale -> Animation scale 10x. After this, you would realize that all the animations would become very slow. You can try tapping on Recent button and see all the recent apps open up at slo-mo. I did that to beat the Android Lollipop Easter Egg game. After that, when I changed it back to 0.5x or 1x, the Animation rate wouldn't change. I tried doing it couple of times. Tried turning off Developer Options and turning back on but it didn't work. The animations were so slow for every application till I restarted the phone. After restart though, it worked fine.
5. Well, this one isn't a bug I'm sure but this isn't curable using a restart. The screen of the Edge+ is highly sensitive, so even if I tap to touch, sometimes it just registers the touch as touch n hold and hence the tap action isn't performed. This is visible in games like "Clash of Clans" where I would have to click multiple times on Resource Generators (Gold Mine & Elixir Mine) to take out the generated deposit when the zoom level is at minimum. I've seen another post from a user who reported the same issue. Game just happened to be one of the examples to witness this issue.
I'm not really annoyed with any of the above bugs and given the chance, I would still buy the S6 Edge+. I can even live with all the above bugs (if they are bugs at all), as long as they're fixed with a restart.
Just want to know if you guys had any of such issues yet ? or may be noticed some other bug in the system yet ?
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Sent from my SM-G928G using Tapatalk
alex_mx said:
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Click to expand...
Click to collapse
I know, it happened only once for me too. However, its been just 2 weeks since the phone has released, which isn't a very long time to see this issue repeating. Let's hope it doesn't.
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
Click to expand...
Click to collapse
This happened once to me too... But never again!
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
DemonSoul said:
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
Click to expand...
Click to collapse
That's just how the phone works, you gotta re order the apps every time you install a new one!
Dvanzutphenkann said:
That's just how the phone works, you gotta re order the apps every time you install a new one!
Click to expand...
Click to collapse
quit frustrating i must say :s but ho well
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
cknorthpole said:
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
Click to expand...
Click to collapse
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
mines froze couple of times to?
Sent from my SM-G928F using Tapatalk
cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime..
Sent from my S6 Edge+
Click to expand...
Click to collapse
This.
And mine keeps sending "crash reports", don't know why - and I have no clue how to check whats happening - as it just says "sending report..." etc.. and then goes away
apurva.giri said:
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
Click to expand...
Click to collapse
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
cknorthpole said:
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
Click to expand...
Click to collapse
Good to hear that. However, we can't just depend on Factory Reset every time something like this shows up...
Device G9287 . Lock your screen with pattern and then double press the camera button and open it.You will see blue line scanning your phone and the phone becomes unresponsive.Press back button and click home button thrice and then phone becomes responsive and you can draw the pattern and it will accept it.
Just got that bug some one said about the when the phone is locked and you touch it, the screen just stays black
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Alex---1 said:
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Click to expand...
Click to collapse
Is the 20% drain with or without the night clock?
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Alex---1 said:
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Click to expand...
Click to collapse
Do let us know.. I never kept night clock on and my battery drain is about 3% throughout the night if I keep wifi & mobile data off.
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app
Hello everyone
I have been experiencing force close after force on my Pixel 3xl. I ordered my pixel 3xl on launch day. A week after receiving my device I started to receive sluggish and force close after force in several different apps. I have never experienced android behaving this way. I started to notice that the phone would get sluggish when using Android Messages. When I am receiving an MMS message the phone will lag and then the message will come through. After messages started to act up, other apps such as; Flamingo for Twitter, Instagram and Google plus would force close. For starters I don’t run any app killers, or ram management. I thought the December Pie patch would fix the issue, but I still see it on a daily basis. I reset my phone, and less than a week later, I would see this same behavior. The phone is basically unusable. I contacted Google for an RMA. They processed it and the new phone is still acting this way. This is really odd this behavior would be happening to 2 phones. I have reset the new phone from google once. Not only is this behavior odd, but it would be really hard for me to believe I am the only person experiencing this issue. Thought about rooting it but don't know if that would even help.
Side note: I have noticed when in flamingo for Twitter or Android messages that the phone takes awhile to open or back out of a picture. Sometimes a white space will show near the upper part of the phone (both sides of the notch)
Any help would be appreciated.
kid1da said:
Hello everyone
I have been experiencing force close after force on my Pixel 3xl. I ordered my pixel 3xl on launch day. A week after receiving my device I started to receive sluggish and force close after force in several different apps. I have never experienced android behaving this way. I started to notice that the phone would get sluggish when using Android Messages. When I am receiving an MMS message the phone will lag and then the message will come through. After messages started to act up, other apps such as; Flamingo for Twitter, Instagram and Google plus would force close. For starters I don’t run any app killers, or ram management. I thought the December Pie patch would fix the issue, but I still see it on a daily basis. I reset my phone, and less than a week later, I would see this same behavior. The phone is basically unusable. I contacted Google for an RMA. They processed it and the new phone is still acting this way. This is really odd this behavior would be happening to 2 phones. I have reset the new phone from google once. Not only is this behavior odd, but it would be really hard for me to believe I am the only person experiencing this issue. Thought about rooting it but don't know if that would even help. Side note: I have noticed when in flamingo for Twitter or Android messages that the phone takes awhile to open or back out of a picture. Sometimes a white space will show near the upper part of the phone (both sides of the notch) Any help would be appreciated.
Click to expand...
Click to collapse
Two phones exhibiting the same behavior? It has to be something you are adding (user apps and/or settings) as you set the phone back up. You said "less than a week later" you would see the same behavior- but that means for the first week it was acting normal, correct? Try running the phone in safe mode for a good while and see if the situation changes. If the issue goes away it will confirm it is one or more of your user apps is causing the issue. If it remains the same I would flash a factory image from fastboot mode and let the script wipe the phone (don't edit the script). This is different from a FDR (reset). Then when you set the phone back up add any user apps in stages, allowing a period of time between setting them up. Are there any apps you suspect? Any "non-market" apps? Rooting will not help you, so I would leave that variable out of it until you get the problem sorted.
v12xke said:
Two phones exhibiting the same behavior? It has to be something you are adding (user apps and/or settings) as you set the phone back up. You said "less than a week later" you would see the same behavior- but that means for the first week it was acting normal, correct? Try running the phone in safe mode for a good while and see if the situation changes. If the issue goes away it will confirm it is one or more of your user apps is causing the issue. If it remains the same I would flash a factory image from fastboot mode and let the script wipe the phone (don't edit the script). This is different from a FDR (reset). Then when you set the phone back up add any user apps in stages, allowing a period of time between setting them up. Are there any apps you suspect? Any "non-market" apps? Rooting will not help you, so I would leave that variable out of it until you get the problem sorted.
Click to expand...
Click to collapse
I don't use Facebook or Snapchat, I know those apps are really tough on the ram, so I stay away from those. I don't install apps that aren't from the play store. The weird part is I've installed the same apps from my pixel 2xl. I don't install alot of apps to begin with. Ive researched people having issues with the Android messages app and there is a Google forum for this issue, however I installed Textra and I still see the issue just not as bad. During the last reset, I took days to install flamingo for Twitterand Instagram because I suspected them being the issue. Yesterday, I installed them and I started facing the issue. I uninstalled those 2 apps but the issue persisted. Now, it could be those apps but to me it would be a widespread issue if it we're those 2.
List of apps
Most Google apps. Gmail, maps etc
Instagram
Backdrops
Flamingo for Twitter
Navy Federal
Wells Fargo
Vanguard
Ally
Vip access
Hbo now
Netflix
Showtime
ESPN
Relay for Reddit
Nova launcher
kid1da said:
I don't use Facebook or Snapchat, I know those apps are really tough on the ram, so I stay away from those. I don't install apps that aren't from the play store. The weird part is I've installed the same apps from my pixel 2xl. I don't install alot of apps to begin with. Ive researched people having issues with the Android messages app and there is a Google forum for this issue, however I installed Textra and I still see the issue just not as bad. During the last reset, I took days to install flamingo for Twitter and Instagram because I suspected them being the issue. Yesterday, I installed them and I started facing the issue. I uninstalled those 2 apps but the issue persisted. Now, it could be those apps but to me it would be a widespread issue if it we're those 2.
List of apps...
Click to expand...
Click to collapse
I still believe that because you experience this same issue across two different phones, it is something in your personal setup. No abnormal indications under battery usage or data usage (background or foreground)? As suggested earlier try running in safe mode for an extended period. If the problem is gone, you just work your way through the suspect apps until you find the offending one. You can also try resetting all app settings under System>>Reset options before resorting to a clean flash.
v12xke said:
Two phones exhibiting the same behavior? It has to be something you are adding (user apps and/or settings) as you set the phone back up. You said "less than a week later" you would see the same behavior- but that means for the first week it was acting normal, correct? Try running the phone in safe mode for a good while and see if the situation changes. If the issue goes away it will confirm it is one or more of your user apps is causing the issue. If it remains the same I would flash a factory image from fastboot mode and let the script wipe the phone (don't edit the script). This is different from a FDR (reset). Then when you set the phone back up add any user apps in stages, allowing a period of time between setting them up. Are there any apps you suspect? Any "non-market" apps? Rooting will not help you, so I would leave that variable out of it until you get the problem sorted.
Click to expand...
Click to collapse
v12xke said:
I still believe that because you experience this same issue across two different phones, it is something in your personal setup. No abnormal indications under battery usage or data usage (background or foreground)? As suggested earlier try running in safe mode for an extended period. If the problem is gone, you just work your way through the suspect apps until you find the offending one. You can also try resetting all app settings under System>>Reset options before resorting to a clean flash.
Click to expand...
Click to collapse
I am going to try the safe mode method.
kid1da said:
I am going to try the safe mode method.
Click to expand...
Click to collapse
Think Nova launcher. Back it up, uninstall it completely, then see how it goes.
I agree has to be a user app, my 3xl doesn't exhibit this issue. My crappy banking app does this but its very poorly optimized. App devs need to catch up to 9.0
bobby janow said:
Think Nova launcher. Back it up, uninstall it completely, then see how it goes.
Click to expand...
Click to collapse
I uninstalled Nova Launcher and did see a slight improvement. The issue came back a few days later though.
What about safe mode?
kid1da said:
I uninstalled Nova Launcher and did see a slight improvement. The issue came back a few days later though.
Click to expand...
Click to collapse
It's not Nova Launcher. You mention slow picture access so I would be looking at apps in that direction. Any apps consistently FC more than others? Do you use cloud backup for Photos? Do you have any super large photo speres, panos, or RAW photos on your phone?
Edit: another thought would be to run a quick check on the non-Googly apps for "last updated" timestamp on the Play Store. You may be running an older app that hasn't been updated in years and is written with an outdated API.
v12xke said:
What about safe mode?
It's not Nova Launcher. You mention slow picture access so I would be looking at apps in that direction. Any apps consistently FC more than others? Do you use cloud backup for Photos? Do you have any super large photo speres, panos, or RAW photos on your phone?
Edit: another thought would be to run a quick check on the non-Googly apps for "last updated" timestamp on the Play Store. You may be running an older app that hasn't been updated in years and is written with an outdated API.
Click to expand...
Click to collapse
The only apps force closing more than others are Android messages, flamingo for Twitter, and Instagram. It will start with Android messages, which causes the device to slow down, then the other apps follow by force closing. The device always seems to hang/lag when a group message is coming in. I only back up through Google photos on wifi. I combed through the settings and nothing stands out that could be causing the phone to force close these apps. For now, safe mode has the device working normal.
Almost every Samsung android phone I've own has this problem after using it for a period of time. I've had the note 10+ since launch and the dreaded issue has return.
For some apps, I would tap the notification for the app. It would take a few minutes before the app will open.
Anyone has this issue?
I've had it on my note8, Note9 and now the note10+.
Hard reset will fix it but I don't want to reset and start again..
Continuation from note 8 thread: https://forum.xda-developers.com/galaxy-note-8/help/app-lag-clicking-notification-t3781356/page2
I don't have this issue.
Some people prefer to perform an hard reset as soon as they got the phone, before starting using it for the first time ; maybe they had some issues like yours at first, then wanted to avoid them.
Personally I didn't got any at first run.
That's odd, I have not experienced what you say in any of my samsung devices dating from my beloved S3 to this note10+
Yes..i am so confuse why it happens.. When the phone is new or just had a hard reset.. I don't have the issue.. Over time I always get it.
I also have this issue and it's incredibly annoying. Apps will take a full minute to open after being tapped on from the notifications banner. I too have had all but one Note product since the original (skipped the 2nd gen), but this is the first I can recall this issue happening. I'm also experiencing the issue of Google Play store apps getting stuck at 99% or 100% and not installing for 10 minutes or longer.
Is it all apps or certain apps only? Are you running stock or rooted? Exynos or Snapdragon? I haven't seen this issue shown up in a while, but have had it happen on Android devices in general in the past.
aarick said:
Almost every Samsung android phone I've own has this problem after using it for a period of time. I've had the note 10+ since launch and the dreaded issue has return.
For some apps, I would tap the notification for the app. It would take a few minutes before the app will open.
Anyone has this issue?
I've had it on my note8, Note9 and now the note10+.
Hard reset will fix it but I don't want to reset and start again..
Continuation from note 8 thread: https://forum.xda-developers.com/galaxy-note-8/help/app-lag-clicking-notification-t3781356/page2
Click to expand...
Click to collapse
Aaron J said:
I also have this issue and it's incredibly annoying. Apps will take a full minute to open after being tapped on from the notifications banner. I too have had all but one Note product since the original (skipped the 2nd gen), but this is the first I can recall this issue happening. I'm also experiencing the issue of Google Play store apps getting stuck at 99% or 100% and not installing for 10 minutes or longer.
Click to expand...
Click to collapse
I don't have this issue, but as @dhorgas, more info would be helpful if it's a problem that can easily be fixed.
Two have the issue here, It could be a common app both of you are running.
lennie said:
I don't have this issue, but as @dhorgas, more info would be helpful if it's a problem that can easily be fixed.
Two have the issue here, It could be a common app both of you are running.
Click to expand...
Click to collapse
It seems to be related to pendingIntent type notifications as if I tap a notifications that is a collapsed version of all the notifications, the app will load instantly. Have a look at this video I created:
(I didn’t include the tap showing on screen unfortunately, will attempt to do another video next time)
Initial tap was when the notification is collapsed for reolink and that will just open up the app. Happens instantly.
I close the app, expanded the notification and click on specific notification
The app doesn’t open until 8 minutes + later towards the end of the video.
Issue is happening across a fair few apps so I doubt it's common app..
I also have the issue of delayed notifications as discussed here:
https://eu.community.samsung.com/t5...ue-affecting-all-range-of-Samsung/td-p/738070
dhorgas said:
Is it all apps or certain apps only? Are you running stock or rooted? Exynos or Snapdragon? I haven't seen this issue shown up in a while, but have had it happen on Android devices in general in the past.
Click to expand...
Click to collapse
Stock on exynos
Aaron J said:
I also have this issue and it's incredibly annoying. Apps will take a full minute to open after being tapped on from the notifications banner. I too have had all but one Note product since the original (skipped the 2nd gen), but this is the first I can recall this issue happening. I'm also experiencing the issue of Google Play store apps getting stuck at 99% or 100% and not installing for 10 minutes or longer.
Click to expand...
Click to collapse
Have the same issue with the play store. One way to speed it up is to force close play store... Then reopen it..
The app will redownload and should install this time.. Not always..
Quick update: Got fed up and did a factory reset and restored everything. Everything's working fine now. Obviously that's a last resort, but so far it's the only solution I've seen.
aarick said:
It seems to be related to pendingIntent type notifications as if I tap a notifications that is a collapsed version of all the notifications, the app will load instantly. Have a look at this video I created:
(I didn’t include the tap showing on screen unfortunately, will attempt to do another video next time)
Initial tap was when the notification is collapsed for reolink and that will just open up the app. Happens instantly.
I close the app, expanded the notification and click on specific notification
The app doesn’t open until 8 minutes + later towards the end of the video.
Issue is happening across a fair few apps so I doubt it's common app..
I also have the issue of delayed notifications as discussed here:
https://eu.community.samsung.com/t5...ue-affecting-all-range-of-Samsung/td-p/738070
Click to expand...
Click to collapse
Wow. That would drive me crazy. Try backup, hard reset and restore like @Aaron J did and see if that fixes the issue.
lennie said:
Wow. That would drive me crazy. Try backup, hard reset and restore like @Aaron J did and see if that fixes the issue.
Click to expand...
Click to collapse
Yes.. It will fix it.. But it's temporary..
The issue won't happen straight away.. It takes a few weeks/months and will return.. It has happened to me from the note 8, note 9 and now note 10+.
Initially everything will be good and fast.. Then eventually issue will return..
So need to try to get to the root of it..
Aaron J said:
Quick update: Got fed up and did a factory reset and restored everything. Everything's working fine now. Obviously that's a last resort, but so far it's the only solution I've seen.
Click to expand...
Click to collapse
Hope the issue doesn't return for you.. It always returns for me..
I have been dealing with 3 issues in my phone:
-delayed notifications
-slow app opening when tapping notifications
-apps installation through play store delayed after download
So recent development, I have been following this thread on Samsung forums regarding delayed notifications
https://eu.community.samsung.com/t5...ting-all-range-of-Samsung/td-p/738070/page/28
Have tried all the fixes which has given minor relief..
But the last suggestion to disable dynamic lock on windows 10 seems to have fixed the issue for me. Early days but all 3 issues have not reoccured yet today.. Usually my Samsung reminders will not show until I reboot. But today been good so far.
Apps install instantly and apps open from notifications straight away..
Will report back in a few days if anything changes..
aarick said:
I have been dealing with 3 issues in my phone:
-delayed notifications
-slow app opening when tapping notifications
-apps installation through play store delayed after download
So recent development, I have been following this thread on Samsung forums regarding delayed notifications
https://eu.community.samsung.com/t5...ting-all-range-of-Samsung/td-p/738070/page/28
Have tried all the fixes which has given minor relief..
But the last suggestion to disable dynamic lock on windows 10 seems to have fixed the issue for me. Early days but all 3 issues have not reoccured yet today.. Usually my Samsung reminders will not show until I reboot. But today been good so far.
Apps install instantly and apps open from notifications straight away..
Will report back in a few days if anything changes..
Click to expand...
Click to collapse
So ... did this do it? I've been dealing with this for a LONG time. My Note 8 started this crap after the 9 'upgrade', motivated me to get a new Note 10. A few months later, the SAME exact problem is cropping up.
Slow notification reactions, stuck installs, notifications coming in repeatedly, notifications coming in late all at once.
If this isn't resolved soon, my next phone will definitely not be a Samsung.
nokster said:
So ... did this do it? I've been dealing with this for a LONG time. My Note 8 started this crap after the 9 'upgrade', motivated me to get a new Note 10. A few months later, the SAME exact problem is cropping up.
Slow notification reactions, stuck installs, notifications coming in repeatedly, notifications coming in late all at once.
If this isn't resolved soon, my next phone will definitely not be a Samsung.
Click to expand...
Click to collapse
Yes, my issue is gone now. Try removing windows dynamic lock and unpair your phone from your laptop if you have this setup.
If not, try slowly removing other Bluetooth devices.
For me, a Bluetooth yeelock also caused the delay to return..I have to reboot each time after using the lock to get it back to normal.
I also think a plantronics desktop headset was also causing the issue as I was getting the lag everytime I reach home since removing windows dynamic lock. I have since unplugged it and unpaired. So far been good for a few weeks now.
I heard this issue wasn't specific to Samsung but might be an Android issue..i think it started with Android 9.0 as you have mentioned as I never had this issue when I was using the note 8 before one ui.. But note 9 and 10+ both had issues..
Similar issue mentioned on pixel phone support:
https://support.google.com/pixelphone/thread/5024453?hl=en
aarick said:
Yes, my issue is gone now. Try removing windows dynamic lock and unpair your phone from your laptop if you have this setup.
If not, try slowly removing other Bluetooth devices.
For me, a Bluetooth yeelock also caused the delay to return..I have to reboot each time after using the lock to get it back to normal.
I also think a plantronics desktop headset was also causing the issue as I was getting the lag everytime I reach home since removing windows dynamic lock. I have since unplugged it and unpaired. So far been good for a few weeks now.
I heard this issue wasn't specific to Samsung but might be an Android issue..i think it started with Android 9.0 as you have mentioned as I never had this issue when I was using the note 8 before one ui.. But note 9 and 10+ both had issues..
Similar issue mentioned on pixel phone support:
https://support.google.com/pixelphone/thread/5024453?hl=en
Click to expand...
Click to collapse
I don't have Dynamic Lock set up, nor do any of my computers have bluetooth enabled. BUT I do have this cursed Plantronics PLT W8200 series headset that has been nothing but buggy since I got it. Not surprised if this is the cause. I just unpaired it - fingers crossed.
I hope that's it because otherwise, it's just 2 other pretty crucial devices I have paired.
nokster said:
I don't have Dynamic Lock set up, nor do any of my computers have bluetooth enabled. BUT I do have this cursed Plantronics PLT W8200 series headset that has been nothing but buggy since I got it. Not surprised if this is the cause. I just unpaired it - fingers crossed.
I hope that's it because otherwise, it's just 2 other pretty crucial devices I have paired.
Click to expand...
Click to collapse
Would be good to hear if this fixes your issue. Please make sure you reboot after unpairing too and if possible completely unplug the plantronics as I think it might try to connect to your phone still (but fail) and potentially still bring the issue back as my yeelock doesn't even show up as a paired device, the app just sends msg to it via bluetooth and I still have delays after using it.
Keep us updated...
aarick said:
Would be good to hear if this fixes your issue. Please make sure you reboot after unpairing too and if possible completely unplug the plantronics as I think it might try to connect to your phone still (but fail) and potentially still bring the issue back as my yeelock doesn't even show up as a paired device, the app just sends msg to it via bluetooth and I still have delays after using it.
Keep us updated...
Click to expand...
Click to collapse
So after the weekend of having the Plantronics headset un-paired, it *seems* better. Hopefully it stays that way.
Good day, I am having this problem from quite some time now. The s-pen of my galaxy note 10+ was always disconnected and can’t use air actions. It will reconnect, but after a few seconds, it’s disconnected again. I already tried rebooting, clear cached, reset s-pen and boot into safe mode and still have the same problem. Anyone knows a workaround and the reasons to this? Thanks.
Is it fully charged, will it take a charge?
Disabled all power management.
Mine acted up like this but after playing with it a bit it started working normally. No issues since.
For some reason it was stuck at a couple percent charge every time I took it out and would quickly run out of juice. Not sure exactly what fixed it.
Check all of its settings.
Clear its data (air command, air command manager) and the system cache on the boot menu.
Try a hard reboot.
Do not do a hard reset as the issue will only probably return. Find the root cause.
Play with it... Androids wuv attention
This issue had became widespread in the Philippines which are many people posting in our facebook group. Still no solution presented except for replacing the s-pen.
Before, when I open the air actions settings, the battery changes from 40%-100% in a cycle, and then Disconnected. I tried clearing air command data and system cache but still no changes. Btw, thank you for the response.
ibscboi said:
This issue had became widespread in the Philippines which are many people posting in our facebook group. Still no solution presented except for replacing the s-pen.
Before, when I open the air actions settings, the battery changes from 40%-100% in a cycle, and then Disconnected. I tried clearing air command data and system cache but still no changes. Btw, thank you for the response.
Click to expand...
Click to collapse
Keep playing with it. My US AT&T variant was misbehaving in a similar way at first.
I hadn't use it much until it was couple months old. Not sure what fixed it but after a couple times of having the spen with zero or near zero charge and going through a couple charge cycles it took the charge.
It's been fine since. Bizarre.
Again make sure -all- power management is disabled!
Power management, destroyer of worlds.
Go to the settings menu, find air actions menu and click the 3 dot button on top right. It will have reset spen in there. I had a similar issue and that's what fixed mine.
Hope it helps.
can anyone find a solution to the problem?
krnfrk6663ibscboiblackhawkwinoles
ercanziyanak said:
can anyone find a solution to the problem?
krnfrk6663ibscboiblackhawkwinoles
Click to expand...
Click to collapse
Which problem? Your first post in this thread, correct?
Give use history.
blackhawk said:
Hangi problem? Bu konudaki ilk mesajınız, doğru mu?
Kullanım geçmişi verin.
Click to expand...
Click to collapse
in you
same problem, sometimes it says s pen is connected but then i get disconnected error again. I did the reset and it didn't work, apart from that s pen works fine. How did you solve the problem? I hope you didn't look for a solution with the new s pen.
ercanziyanak said:
in you
same problem, sometimes it says s pen is connected but then i get disconnected error again. I did the reset and it didn't work, apart from that s pen works fine. How did you solve the problem? I hope you didn't look for a solution with the new s pen.
Click to expand...
Click to collapse
Never got that error. It just didn't want to connect after I didn't use it for 2 months.
Is the spen fully charged? I just kept playing with it for a couple days, in & out, in & out It started working, first it charged to 100%, then no more issues. Guess spen's need attention too.
Unless physically damaged spens rarely fail.
Factory reset is a waste of time. Clear system cache instead. Try in safe mode to rule out a 3rd party app interference.
Keep magnets away from the phone!
blackhawk said:
Never got that error. It just didn't want to connect after I didn't use it for 2 months.
Is the spen fully charged? I just kept playing with it for a couple days, in & out, in & out It started working, first it charged to 100%, then no more issues. Guess spen's need attention too.
Unless physically damaged spens rarely fail.
Factory reset is a waste of time. Clear system cache instead. Try in safe mode to rule out a 3rd party app interference.
Keep magnets away from the phone!
Click to expand...
Click to collapse
I understand , I will update android 12 in january, hopefully it will be fixed after that.
ercanziyanak said:
I understand , I will update android 12 in january, hopefully it will be fixed after that.
Click to expand...
Click to collapse
I wouldn't update to 12... it's more likely to break than fix things.
I'm still running Android 9 and 10. I prefer Pie.
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blackhawk said:
I wouldn't update to 12... it's more likely to break than fix things.
I'm still running Android 9 and 10. I prefer Pie.
View attachment 5759573
Click to expand...
Click to collapse
I was thinking otherwise. Problems like this will be fixed...
after android 11 my battery started to drain fast
ercanziyanak said:
I was thinking otherwise. Problems like this will be fixed...
after android 11 my battery started to drain fast
Click to expand...
Click to collapse
Every time you changed the firmware, you change the playing field. New problems mean you need to find new solutions or work arounds.
Instead stay on the same firmware and optimize it. Some say that 12 is worse than 11 and many have rolled back to 11 in disgust.
My device is fulfilling its mission, it's fast, very stable and security is not an issue. No way I'm touching the firmware! CPU cycle sucking scoped storage isn't fully active on 10 and doesn't exist on 9. It's fully active on 11 and 12.
blackhawk said:
Bellenimi her değiştirdiğinizde, oyun alanını değiştirirsiniz. Yeni sorunlar, yeni çözümler veya geçici çözümler bulmanız gerektiği anlamına gelir.
Bunun yerine aynı bellenimde kalın ve optimize edin. Bazıları 12'nin 11'den daha kötü olduğunu ve birçoğunun tiksinti içinde 11'e geri döndüğünü söylüyor.
Cihazım görevini yerine getiriyor, hızlı, çok kararlı ve güvenlik sorunu yok. Donanım yazılımına dokunmamın hiçbir yolu yok! Kapsamlı depolamayı emen CPU döngüsü 10'da tam olarak aktif değil ve 9'da mevcut değil. 11 ve 12'de tamamen aktif.
Click to expand...
Click to collapse
thank you for everything
ercanziyanak said:
thank you for everything
Click to expand...
Click to collapse
Keep playing around with the spen and doing Google searches for possible solutions. Check the Samsung members forum too for solutions.
Eventually you'll find what the root cause is... many times it's a settings issue.
Like this...
Make sure global power management is not active as it can cause erratic behaviors. At the least make sure there's no battery/data restrictions on the spen apps!
Hi, I have this problem too. In a normal day, i Plug my Phone to charge and after some minutes i've got the spen disconnect and now it's impossible use air Action and take a photo with Button. Reset spen don't work. Any ideas?
Thank you
mestesso93 said:
Hi, I have this problem too. In a normal day, i Plug my Phone to charge and after some minutes i've got the spen disconnect and now it's impossible use air Action and take a photo with Button. Reset spen don't work. Any ideas?
Thank you
Click to expand...
Click to collapse
Turn off adaptive battery. Enable background data in Air Command and enable background battery usage in Air CommandManger.
Thank you. Unfortunately don't work for me.
Any suggestion?
I tried:
1. Reset spen
2. Plug many Times spen into note 10+
3. Turn off air Action and reboot Phone and then turn on air action
4. Delete data and cache air command app
5. Wipe cache partition of phone
6. Blackhawk suggestion
7. Reboot Phone in safe mode
8. Heat spen with hairdryer
Nothing work for me. Spen work perfectly and Button too, but doesn't work air Action. Spen is always disconnected but Plug into Phone.
I think that hard reset of my Phone doesn't change anything.
Any ideas?
mestesso93 said:
Thank you. Unfortunately don't work for me.
Any suggestion?
I tried:
1. Reset spen
2. Plug many Times spen into note 10+
3. Turn off air Action and reboot Phone and then turn on air action
4. Delete data and cache air command app
5. Wipe cache partition of phone
6. Blackhawk suggestion
7. Reboot Phone in safe mode
8. Heat spen with hairdryer
Nothing work for me. Spen work perfectly and Button too, but doesn't work air Action. Spen is always disconnected but Plug into Phone.
I think that hard reset of my Phone doesn't change anything.
Any ideas?
Click to expand...
Click to collapse
Hard reset the phone, press power and volume down buttons until it powers off.
Don't heat the spen. It uses a super capacitor for a battery. Try in safe mode, repeatedly.
Try clicking it out but leaving it just short of it's locking mechanism engaging. Play with it...
Try another spen.
One of the other hardware failures that could happen is if the spen charging coil or it's circuit fail. This is rare unless damaged. You need to get it working though as it's a valuable tool, only half a Note without it.
Keep playing with it. Spen's can be fickle and seem inscrutable at times. If not used for a long time they seem to go stupid and not want to charge (no charge % means no connect) or connect. I had that happen at first as I didn't touch the spen for 6 weeks or more, I was busy frying bigger fish. It gave me hell for week when I finally tried to use it (it worked when I first got the phone), out/in, out/in etc, probably 3 dozens times nothing. Keep rebooting and trying.
Then I started to see it charging, first to like 15%, in/out again a couple more times and bam 100%. After which it behaved perfectly and has for almost 3 years now. What did I do? Damned if I know other than everything short of a global setting or factory reset. wtf?
Android's love attention especially spens
Hi!
I own an SM-F926B/DS since April with latest updates, and the last couple of months it randomly reboots. Some times reboots without asking SIM PIN, some other times reboots asking SIM PIN, some other times it keeps rebooting and I have to press the side button to make it functional again. Most of the times, the phone is hot on the back. I don't have to use the phone, some times it has rebooted just when I pick it up from the table. There is not a specific pattern, at least from what I can tell, some times 2-3 days will pass without any reboots, some other times a couple of times per day, some other times it goes to a reboot loop. Some times, the phone freezes (usually in Chrome or in settings menu), or some random applications do not open.
I tried removing some apps which I installed the period I noticed the problem, but it didn't make any difference.
I understand that I must do a factory reset, but I'm trying to find other ways to debug the problem before doing this, because I have many apps with many settings and it will take me forever to reinstall them. also, by just restoring a previous backup after a factory reset, I'm afraid that probably I will restore the problem too.
Have you any other advises? Perhaps a way to log the state when the phone tries to reboot or which application requests it?
Are there any others with similar problems?
Thank you.
.
I have had the same problem. Ses after the last update it don't seem to be happening now.
I had a random reboot problem back in July and it was the Facebook Messenger app that caused it after an update they did. When they updated it again, the problem stopped. The app also had been eating battery like crazy during that time. So, I'd start with looking at what apps got updated at the time it began happening as well as see if any are killing your battery.
Sounds like a badly behaving app eating battery and CPU to the point it's getting turned off. I would start with usage stats and battery stats whenever this happens and see what's going on in the background and start there.
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
nasos75 said:
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
Click to expand...
Click to collapse
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
ButterflyFlutterflyMyOhMy said:
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
Click to expand...
Click to collapse
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
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nasos75 said:
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
View attachment 5718377
Click to expand...
Click to collapse
My Google Play Services are currently 1.5 and 0.3% (Secure Folder and regular one), so that's not excessive battery use for that. When Messenger caused me issues, it was like 40% or something. It also never crashed.
I tried a diagnostic log app, but it doesn't work to capture random reboots. I just had to wait until they updated the app, which I think was about a week after it started. It mostly happened while I wasn't using my phone.
Hmm.
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
nasos75 said:
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
Click to expand...
Click to collapse
Oh wow, what a hassle! Glad the phone seems to be working well now, though! That's crazy that it rebooted that early in the setup process. Did you have to pay for the fix?
No, it was covered by guarantee, the phone is less than 6 months old.
nasos75 said:
No, it was covered by guarantee, the phone is less than 6 months old.
Click to expand...
Click to collapse
Well that's a relief!