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So I'm having an issue w/ my Galaxy Nexus..
Brand new, couple weeks old
Playing Music, phone starts going to a loop, phone hard locks.... Screen goes fuzzy grey
Several times I've come back to my phone and it got stuck in sleep mode. Can't wake it - had to pull battery.
Once in the middle of browsing the web on HSPDA, the phone just froze and I had to pull the battery
Ideas?
XFreeRollerX said:
So I'm having an issue w/ my Galaxy Nexus..
Brand new, couple weeks old
Playing Music, phone starts going to a loop, phone hard locks.... Screen goes fuzzy grey
Several times I've come back to my phone and it got stuck in sleep mode. Can't wake it - had to pull battery.
Once in the middle of browsing the web on HSPDA, the phone just froze and I had to pull the battery
Ideas?
Click to expand...
Click to collapse
Are you rooted?
Have you tried a factory reset?
Sent from my Galaxy Nexus using XDA App
Might be a defective phone, return and get a replacement ASAP. This isn't normal.
Phone is not rooted, have not tried a factory reset
My phone also hard licked when listening to music. It only happens when u try changing the "Sound Effects" settings in the a stock player though
Sent from my Galaxy Nexus using xda premium
My browser froze on me once and I've had to do two battery pulls due to being unable to wake it from sleep mode. The issues were weeks apart though. My first Nexus S had bad issues with freezing and I immediately replaced it but this phone isn't showing any symptoms as bad as that was. I'm on stick 4.0.2 with unlocked bootloader, no root.
Sent from my Galaxy Nexus using xda premium
SwiftLegend said:
My phone also hard licked when listening to music. It only happens when u try changing the "Sound Effects" settings in the a stock player though
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I had changed sound effects turned on at one point but didn't like it so I disabled them.
When the hardlock occured in the music player, I was not using sound effects.
qreffie said:
My browser froze on me once and I've had to do two battery pulls due to being unable to wake it from sleep mode. The issues were weeks apart though. My first Nexus S had bad issues with freezing and I immediately replaced it but this phone isn't showing any symptoms as bad as that was. I'm on stick 4.0.2 with unlocked bootloader, no root.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
I do use my phone a lot. All day at work (10 hours a day) I have my phone in front of me, on my desk doing various things like opening web browser, playing music, etc... I can admit that out of the times I use this phone is its relatively uncommon and may be a problem with ICS/Software since this seems to be a common thing.
The Music player does hang or crash - there's a thread about it on here. Its been confirmed it only happens when the sound effects are on tho.
The phone does sometimes go into a sleep of death, and only a battery pull fixes it.
Some website do crash the browser and it reboots.
Various combinations of use do crash the phone corrupting the display, and the only way to restart is to pull the battery.
Having said all that, it sounds like you might have another issue. If its easy to get it replaced, then get it replaced. You might have a defective main board or something. If not, try a factory wipe without installing anything just as a sanity check.
kam187 said:
The Music player does hang or crash - there's a thread about it on here. Its been confirmed it only happens when the sound effects are on tho.
The phone does sometimes go into a sleep of death, and only a battery pull fixes it.
Some website do crash the browser and it reboots.
Various combinations of use do crash the phone corrupting the display, and the only way to restart is to pull the battery.
Having said all that, it sounds like you might have another issue. If its easy to get it replaced, then get it replaced. You might have a defective main board or something. If not, try a factory wipe without installing anything just as a sanity check.
Click to expand...
Click to collapse
Based on what you said - I think I'm just experiencing common issues.. What makes you think the phone may be actually defective?
I'm kind of pressing this because what I do not want to happen is spend days without my phone to get a new one only to find it has the same issue or is not brand-new (and inadvertently gives me a ****ty phone)
How is Samsung about RMAs? Any cross-shipping options anyone knows about? I can't check right now, but Im going to give them a call and check their site later tonight from home.
Honestly I had massive reboots and freezes happen on me to but then it turned out I had some apps on my phone that were not compatible with ics yet and I just uninstall them and no more crashes.
This phone has some bugs its early days. I don't think you will have much luck with Samsung its not apple
Sent from my Galaxy Nexus using xda premium
I've owned the phone day one and no reboots. I listen to music often and no crashes. I didn't tinker with anything though. I heard the music settings cause reboots.
Try a factory reset and not screwing with it.
The music app may have a bug with ICS. Not a big deal. Doubt the phone is defective as it sounds like a software bug. Try using another music player as a test, but I like the lock screen music controls of stock.
Galaxy Nexus - 4.0.3 CM9
Asus Transformer - 3.2 Revolver
Well since making this post the phone has not hard locked in the music player
While using the Facebook for Android App though, it suddenly rebooted while poking around...
This is kind of weird. Its not being very consistent lol
I've been monitoring the phones boot patterns and I found something that makes this phone reboot consistently
I will have Google music streaming over 3G/H...I open a program/app called "Trapster" (if you dont know what this is.. its basically a Map with an overlay of known hiding spots for speed cameras/cops)
if i have those 2 apps open the phone reboots within a minute or two - i think its heat related as the screen is ridiculously hot
Musi player bug
My phone also crashed when listening to music,but only happens when I try changing the "Sound Effects" settings in the a stock player. Tried EStrong player and no problems at all (however, there's no settings). And on my Sensation (with ICS on it - XE ROM) it will CF after 10 sec of playing...
Interesting...
Seen this twice now... Totally stock, not even rooted. Was typing a text message. Froze up and then screen slowly started to morph into this funky image. Battery pulled, rebooted and all is good again. I've barely ever touched the music player so far.
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ianwood said:
Seen this twice now... Totally stock, not even rooted. Was typing a text message. Froze up and then screen slowly started to morph into this funky image. Battery pulled, rebooted and all is good again. I've barely ever touched the music player so far.
Click to expand...
Click to collapse
You must have been ready with a camera because I see that for 5-10 seconds before my screen just turns off... that exact "look" or image is what I see on my screen as the phone crashes/locks up.... if you leave it long enough it goes to solid white then blanks out after 30 seconds or so.... and the phone remains dark until I pull the battery.
Since my last post though, 6 days ago... I've been vigorously using the Music player along with other items trying to induce crashing and it hasn't happened. It is definitely inconsistent but I have been changing settings around. I made it so the music app doesn't stream data now(use offline songs only) and it seems to have 100% stopped it from crashing so it seems... And I mean I have music running all day at work (12 hour days) and I have it running in the car with navigation... no crashes for almost a week
I've been thinking about rooting it since I really thing what I'm experiencing is a software issue. It seems regularly rebooting my nexus has stopped all the issues I'm having.
Just to update this thread
I never replaced my phone. Heeding the advice of many saying it was a bug, I ended up rooting my phone and flashing several different ROMs. Since my last post and first ROM flashed, I have not had a single crash/lock/reset or even so much as to an unexpected reboot. Phone has zero problems after getting off the stock ROM.
Its been more than 2 weeks since I have this S6 Edge+ and so far, I love the design and software. There is no lag so far, no matter which application/game I threw at it... However, from time to time, I have encountered quite a few bugs in the device which I would mention below. It would be helpful if somebody else too confirms that they have witnessed these. Actually all of them went away with a normal restart, so I have my doubts if any of you have noticed any so far...
So, here's the list:-
1. First time when I connected my phone via USB to my PC, I selected MTP (The option appears when you connect the USB cable to a PC) and I was unable to browse through any of the files. That was weird because once I selected Camera (PTP), I was able to see all the files. I tried again with MTP and it was same, so I just continued with PTP instead to copy the files I needed to.
After that day, I didn't connect my USB until today and it worked just fine today (I was able to see files through MTP). Although I have restarted my phone several times between then and now, so not sure what fixed it or broke it in the first place.
2. A couple of days back (probably last Friday), I was watching a video on facebook browser and I turned the phone to landscape mode. However, the video or the browser didn't turn. I thought it could be due to any facebook app issue, so I switched to normal browser (Open in Chrome option) and yet again the browser won't tilt. I closed it and opened the official YouTube app and tried a video and strangely that didn't work either. At this point, I was mad. I tried all other apps, nothing was working. I did try turning Auto-Tilt on/off several times during this but nothing worked. I just restarted my phone as a last resort and it started working just fine. Didn't have any issue till date.
3. I use CloudMagic app for my corporate email. Yesterday when I received a mail, I just got a notification on lock screen. I swiped it away. Later, when I unlocked the phone, I saw that there was still a notification from the app. When I dragged down the notification bar, I saw that there is a blank space left for the notification and the other notifications are displayed after that blank space. And no matter what I did or try, the notification simply wouldn't go away. I even selected CloudMagic from Application Manager and selected Force Stop which should have practically stopped everything related to that app but the notification still didn't go. So, I'm assuming this is not application issue, this could be some notification manager issue with S6E+. Here's a screen cap from that day:-
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4. This one happened today and it was quite irritating too. I went to Developer Options -> Animator duration scale -> Animation scale 10x. After this, you would realize that all the animations would become very slow. You can try tapping on Recent button and see all the recent apps open up at slo-mo. I did that to beat the Android Lollipop Easter Egg game. After that, when I changed it back to 0.5x or 1x, the Animation rate wouldn't change. I tried doing it couple of times. Tried turning off Developer Options and turning back on but it didn't work. The animations were so slow for every application till I restarted the phone. After restart though, it worked fine.
5. Well, this one isn't a bug I'm sure but this isn't curable using a restart. The screen of the Edge+ is highly sensitive, so even if I tap to touch, sometimes it just registers the touch as touch n hold and hence the tap action isn't performed. This is visible in games like "Clash of Clans" where I would have to click multiple times on Resource Generators (Gold Mine & Elixir Mine) to take out the generated deposit when the zoom level is at minimum. I've seen another post from a user who reported the same issue. Game just happened to be one of the examples to witness this issue.
I'm not really annoyed with any of the above bugs and given the chance, I would still buy the S6 Edge+. I can even live with all the above bugs (if they are bugs at all), as long as they're fixed with a restart.
Just want to know if you guys had any of such issues yet ? or may be noticed some other bug in the system yet ?
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Sent from my SM-G928G using Tapatalk
alex_mx said:
Hi.
I've been using the Edge Plus for about 5 days and the only bug that happened to me was the blank notification, I solved it myself by restarting the phone, it is important to mention that this only happened once.
Click to expand...
Click to collapse
I know, it happened only once for me too. However, its been just 2 weeks since the phone has released, which isn't a very long time to see this issue repeating. Let's hope it doesn't.
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime.. Don't know why but sometimes just happens, maybe once a day during last week.. All apps I have installed are the ones I always using and none of them is like non trusted etc
Sent from my S6 Edge+
Click to expand...
Click to collapse
This happened once to me too... But never again!
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
DemonSoul said:
I'm having a really annoying "bug" or im doing something wrong, my apps are ordered by "alphabetic" but if i uninstall an app the app's on the second page for example don't "move" to the free slot, i have to go and order to re-order everything again....
I'm doing something wrong?
Click to expand...
Click to collapse
That's just how the phone works, you gotta re order the apps every time you install a new one!
Dvanzutphenkann said:
That's just how the phone works, you gotta re order the apps every time you install a new one!
Click to expand...
Click to collapse
quit frustrating i must say :s but ho well
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
cknorthpole said:
Love mine! But I have two things. Every now and then when I turn the screen on the phone freezes for like 7 seconds or so. It doesn't bother me that much since it only happens once every other day.
The second thing is that when I connect my phone to via Bluetooth to my cars audios yster to listen to music. Everything is studdering and lagging so bad I can't listen to it. Then I need to disconnect and reconnect a few times and if I'm lucky it will work. Today though I connected (and it was bad) but then I used the smart cleaning app on the phone and after that it worked fine for the rest of my trip. Might be some cache from some app that's causing this. I'm going to try to use the smart cleaning app a few days in a row now when I'm connecting the phone to see if that helps, I hope so.
Sent from my 6 Edge Plus
Click to expand...
Click to collapse
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
mines froze couple of times to?
Sent from my SM-G928F using Tapatalk
cellem said:
I have the phone for 2½ weeks now and what I have noticed is that sometimes it will not awake from deep sleep so screen will remain blank even though I have pressed the home button and then action will be initiated after sometime..
Sent from my S6 Edge+
Click to expand...
Click to collapse
This.
And mine keeps sending "crash reports", don't know why - and I have no clue how to check whats happening - as it just says "sending report..." etc.. and then goes away
apurva.giri said:
These sound worse than what I mentioned above. Luckily never happened with me, otherwise I probably would have got it replaced by now.
Click to expand...
Click to collapse
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
cknorthpole said:
Yeah. I did a factory reset yesterday (first one for me on this phone) and now there is no issue at all when it comes to connecting to my car. Haven't experienced any freezes as well but that's to early to say I guess.
Skickat från min SM-G928F
Click to expand...
Click to collapse
Good to hear that. However, we can't just depend on Factory Reset every time something like this shows up...
Device G9287 . Lock your screen with pattern and then double press the camera button and open it.You will see blue line scanning your phone and the phone becomes unresponsive.Press back button and click home button thrice and then phone becomes responsive and you can draw the pattern and it will accept it.
Just got that bug some one said about the when the phone is locked and you touch it, the screen just stays black
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Alex---1 said:
The 'night clock' seems to take a hell of a lot of battery.
I woke up the other night after having it on from 11pm-7am with nearly 40% drain with 'android system' being kept awake for 12 hours - Can only assume it was the clock that's doing this.
I cleared the cache, no better, factory reset - Bit better, but still seeing a 20% drain over night with almost no apps installed since I got it (I like to make sure everything's working as expected before installing everything).
Click to expand...
Click to collapse
Is the 20% drain with or without the night clock?
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Alex---1 said:
That's with the night clock. I'm going to leave it off completely tonight and see how it behaves.
Click to expand...
Click to collapse
Do let us know.. I never kept night clock on and my battery drain is about 3% throughout the night if I keep wifi & mobile data off.
Sent from my SAMSUNG-SM-G928A using XDA Free mobile app
So, I have ran into quite a problem. It didnt really happen out of the game Piano Tiles 2 but still, its annoying. I press onto the black tile but it doesnt register my touch. I dont know if it has something to do with the compatibility but it works perfectly fine on my m8. I havent unlocked, s-off or rooted my phone so thats not the problem. If anyone has a fix for this or the same problem please reply
EDIT: Tried testing the touch with an app called touch screen test, and as I thought it doesnt register every touch on the edges of the screen. It registers like 3 of 10 hits, sometimes more sometimes less. Does it have something to do with the sharp panel, which i dont think matters but I didnt see the problem on any other threads here.
I've been having issues with my phone's touch responsiveness since day one.
Swipes are registering as taps, long presses registering as taps, and some taps are not registering.
It doesn't happen all the time, but it does happen.
I haven't rooted, unlocked the boot loader or s-offed.
It's an AU Telstra stock phone.
I thought it might be my screen protector, so I changed that and it still happens.
Maybe it's my launcher? IDK why that would be, I had Nova on my M8 and that worked perfectly. I changed back to stock launcher and still getting the issue.
In fact I have all the same apps installed that I had on my M8, and my M8 had a perfectly responsive screen.
I specifically came here today to see if anyone else was having the issues or if I'm the only one, maybe we have dud units and it's not wide-spread?
I am having the same problem now. It wasn't present at first. I tried a factory reset, but it didn't help.
I am going to try and get a replacement.
Only with Sharp panel there's the problem?
I went and saw Telstra yesterday to show them the problem, I was worried because it's an intermittent problem that phone would behave in front of them, but luckily it did screw up in front of them.
They have a policy where faulty phones will be replaced as a straight swap over in the first 30 days.
I've installed nearly everything and haven't had the issue once.
I don't really know what type of panel it is related to, etc. I called HTC, and they are overnighting me a replacement. I don't expect to see this problem surface again on the new model. It doesn't seem to be a wide spread issue. Maybe the screen didn't adhere properly to the digitizer, but I am not an expert in this area.
This is what I noticed too before sending it back to the store. Now that I think of it, try enabling glove mode for the screen to see if it still misses certain touches.
Ill try that. I still consider it a flaw, and HTC has already shipped the replacement (if my UPS tracking alert is from them).
It isn't that the screen doesn't pick up the touches, because it does. But If I try to touch anything in the upper 15% percent of the screen, it doesn't register properly. For example; the search bar in the google play store, search button in the gmail app, etc. If I try to push that, sometimes it doesn't respond, but most often it will register as a swipe, or actually register as a press somewhere in the middle of the screen.
I believe it is a hardware flaw. The problem persist, despite a factory reset. If I turn the phone in landscape, the problem stays localized to the mentioned portion of the screen; thus I believe it is hardware vs software.
Ok I tried glove mode and it does say i touched the screen, but for every app ive tried it doesnt recognize it still. So glove mode says i clicked, but it didnt on the screen. Hows that possible? maybe really not a hardware flaw idk
BlueGoldAce said:
Ill try that. I still consider it a flaw, and HTC has already shipped the replacement (if my UPS tracking alert is from them).
It isn't that the screen doesn't pick up the touches, because it does. But If I try to touch anything in the upper 15% percent of the screen, it doesn't register properly. For example; the search bar in the google play store, search button in the gmail app, etc. If I try to push that, sometimes it doesn't respond, but most often it will register as a swipe, or actually register as a press somewhere in the middle of the screen.
I believe it is a hardware flaw. The problem persist, despite a factory reset. If I turn the phone in landscape, the problem stays localized to the mentioned portion of the screen; thus I believe it is hardware vs software.
Click to expand...
Click to collapse
Yes, that same thing happened to me, furthermore, I received the phone with the capacitive buttons damaged, they don't light up.
pedrito0906 said:
Yes, that same thing happened to me, furthermore, I received the phone with the capacitive buttons damaged, they don't light up.
Click to expand...
Click to collapse
HTC messed up the return for me. After waiting 2 weeks, I returned the phone and moved back to the Nexus 6p.
Sent from my Nexus 6P using Tapatalk
My HTC 10 screen doesn't respond to touches in the search bar at Google Apps and most apps actually except FB & Instagram. And when u slide the tool dock down, the 6 tabs under date & time aren't responding!
When I tired rotating the screen, they were in a different position and they worked normally.
I downloaded a screen test app and it was registering all touches correctly except in this rectangle on top of screen (at the dock & search bars position) it registers it as two thumbs on screen at the top quarter of that non-responding rectangle.
Does anybody know exactly is that a software or a hardware issue and how to solve it if the phone is not under warranty?
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chixxooo said:
My HTC 10 screen doesn't respond to touches in the search bar at Google Apps and most apps actually except FB & Instagram. And when u slide the tool dock down, the 6 tabs under date & time aren't responding!
When I tired rotating the screen, they were in a different position and they worked normally.
I downloaded a screen test app and it was registering all touches correctly except in this rectangle on top of screen (at the dock & search bars position) it registers it as two thumbs on screen at the top quarter of that non-responding rectangle.
Does anybody know exactly is that a software or a hardware issue and how to solve it if the phone is not under warranty?
Click to expand...
Click to collapse
Same issue, just happened today, let me know if you found a solution
damn it
Please add necessary info, like sw version #, display panel info, etc. that might help to track.
A reboot to safe mode is always worth trying. If many of us ran into the same issue, maybe we can locate if it's HTC ROM related, or 3rd party apps related, or the worst: hardware related.
For my device, sometimes it's not very responsive on the side of the screen, but I've never had an area totally untouchable.
HTC 10, EU, 2.41.401.4, Sharp panel.
Edit on 26 May 2017: I just regret to say things above....Because I have the similar problem right now...I have no idea what happened...
take a look at image below:
The lines I drew were curved strangely bt the screen itself...
I tried a reboot and cleared the cache, it seemed to be working. Only after a few hours, it came back...I rebooted to save mode to test, but it still exists and getting worse:
I have no screen protector applied, phones wasn't dropped or got punctured recently...what's going on...
My solution
Mine is fixed yaaay
I had the same issue the upper 15% doesn't work...
A week ago I did a command from the PC to lower the screen so i can use the device:
adb shell wm overscan 0,0,0,260
Today I wanted to revert back to full screen instead of using only 85% so i did the command with default values:
adb shell wm overscan 0,0,0,0
Now it is working with no issues so i can confirm it is not hardware fault must be software.
If anyone has the same issue try the first command and reboot the phone the use the second command. (You need a PC with adb installed)
Good luck
Safarend said:
Mine is fixed yaaay
I had the same issue the upper 15% doesn't work...
A week ago I did a command from the PC to lower the screen so i can use the device:
adb shell wm overscan 0,0,0,260
Today I wanted to revert back to full screen instead of using only 85% so i did the command with default values:
adb shell wm overscan 0,0,0,0
Now it is working with no issues so i can confirm it is not hardware fault must be software.
If anyone has the same issue try the first command and reboot the phone the use the second command. (You need a PC with adb installed)
Good luck
Click to expand...
Click to collapse
I have htc 10, and Only 1 cm from the top of the touch screen is not working, so the notification panel can't pull down.
with this solution can I fix it?
Developed the same problem a couple weeks ago. Factory reset did not help.
Currently using the "overscan fix" described above (used 0,250,0,0)
Reverting to default does not fix the problem for me.
I fixed my htc10 after a month of dealing with htc RMA unsuccessfully.
Seriously try this. It fixed my phone on the second click. I was shocked.
https://youtu.be/VERfODYHX3g
Sent from my HTC 10 using XDA-Developers Legacy app
today I tried following trick with my HTC One M9+ and it worked. touch issue has been resolved surprisingly.
https://www.youtube.com/watch?v=VERfODYHX3g
Hi!
I own an SM-F926B/DS since April with latest updates, and the last couple of months it randomly reboots. Some times reboots without asking SIM PIN, some other times reboots asking SIM PIN, some other times it keeps rebooting and I have to press the side button to make it functional again. Most of the times, the phone is hot on the back. I don't have to use the phone, some times it has rebooted just when I pick it up from the table. There is not a specific pattern, at least from what I can tell, some times 2-3 days will pass without any reboots, some other times a couple of times per day, some other times it goes to a reboot loop. Some times, the phone freezes (usually in Chrome or in settings menu), or some random applications do not open.
I tried removing some apps which I installed the period I noticed the problem, but it didn't make any difference.
I understand that I must do a factory reset, but I'm trying to find other ways to debug the problem before doing this, because I have many apps with many settings and it will take me forever to reinstall them. also, by just restoring a previous backup after a factory reset, I'm afraid that probably I will restore the problem too.
Have you any other advises? Perhaps a way to log the state when the phone tries to reboot or which application requests it?
Are there any others with similar problems?
Thank you.
.
I have had the same problem. Ses after the last update it don't seem to be happening now.
I had a random reboot problem back in July and it was the Facebook Messenger app that caused it after an update they did. When they updated it again, the problem stopped. The app also had been eating battery like crazy during that time. So, I'd start with looking at what apps got updated at the time it began happening as well as see if any are killing your battery.
Sounds like a badly behaving app eating battery and CPU to the point it's getting turned off. I would start with usage stats and battery stats whenever this happens and see what's going on in the background and start there.
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
nasos75 said:
Thank you for your help.
As I have said, the phone has all the latest updates, so it is not an outdated app or OS issue. Also, I have hundreds of apps installed, taking 10 updates daily, so it is impossible to track down which app might have caused the issue two months ago.
The phone does not turn off, it reboots. This way I can't find the app which may consumes more battery. The only thing that could help and I have not already mentioned, is that in most cases I see issues related to "Google Play Services" like excessive battery usage or stopped responding.
Click to expand...
Click to collapse
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
ButterflyFlutterflyMyOhMy said:
It has nothing to do with an app being outdated, but that when they updated it, they coded something wrong. You can try to track which one by looking at which apps consume too much battery in the Settings. Rebooting does not change that stat at all, and rebooting is what it did when Facebook Messenger caused my problem back in July.
Click to expand...
Click to collapse
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
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"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
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"lightbox_share": "Share",
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"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
nasos75 said:
The usual suspect is Google Play Services. In device care I see different apps crashing daily, not the same.
This is a screenshot of battery consumption right now:
View attachment 5718377
Click to expand...
Click to collapse
My Google Play Services are currently 1.5 and 0.3% (Secure Folder and regular one), so that's not excessive battery use for that. When Messenger caused me issues, it was like 40% or something. It also never crashed.
I tried a diagnostic log app, but it doesn't work to capture random reboots. I just had to wait until they updated the app, which I think was about a week after it started. It mostly happened while I wasn't using my phone.
Hmm.
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
nasos75 said:
Last week I eventually did a factory reset. After selecting language for the initial setup, the phone entered a reboot loop again, so it was obvious that it wasn't a software issue. I proceeded with the setup, but without restoring any applications. The phone did some reboots again.
I contacted local customer support, and when I went there they connected the phone to their software and they were able to see in the log files some kernel panicks, memory errors and boot loops since the factory reset. They told me that if I hadn't reset the phone,they would be able to see all the problems since the beginning.
They told me that they have to change the main board, and after two days I got my phone back. This happened on Friday, today is Monday and everything seems fine (I crossed my fingers). I reinstalled everything including applications from Samsung Cloud.
Click to expand...
Click to collapse
Oh wow, what a hassle! Glad the phone seems to be working well now, though! That's crazy that it rebooted that early in the setup process. Did you have to pay for the fix?
No, it was covered by guarantee, the phone is less than 6 months old.
nasos75 said:
No, it was covered by guarantee, the phone is less than 6 months old.
Click to expand...
Click to collapse
Well that's a relief!
Does this happen for anyone else? On my S22, not all of the time but sometimes, when I leave an app, go to recents, go home, etc, a tap sometimes won't register immediately, or maybe for .5 to 1 second. I have show taps enabled and I can see the taps happening, so the phone and touch screen are both aware of the tap, but they still don't do anything for a bit.
I think it's an issue related to One UI Home (Launcher) and its animations. They should definitely improve it and squash those annoying bugs.
markitosd said:
I think it's an issue related to One UI Home (Launcher) and its animations. They should definitely improve it and squash those annoying bugs.
Click to expand...
Click to collapse
Diaable all animations. Not needed.
There should be no delay. A second is an eternity. Is it running warm or hot when near idle?
Try clearing the system cache.
Try in safe mode. You may have a buggy 3rd party app.
Did you do any major firmware upgrades without a factory reset afterwards? If so... get reloading.
Do not use SmartSwitch.
blackhawk said:
Diaable all animations. Not needed.
There should be no delay. A second is an eternity. Is it running warm or hot when near idle?
Try clearing the system cache.
Try in safe mode. You may have a buggy 3rd party app.
Did you do any major firmware upgrades without a factory reset afterwards? If so... get reloading.
Do not use SmartSwitch.
Click to expand...
Click to collapse
For me, it's been this way since I got the phone, the animations definitely seem to cause most of the issues after turning them off, but some of my taps still dont register. It's significantly more rare with animations turned off but it's still there. Unless it's just normal for some taps not to register every now and then, but I never had this issue on my galaxy s9.
While typing in another app (chrome), I just tried going to my home screen and tapping a different app immediately, it didn't register it on the first try. I don't double tap so I'm not sure how long it takes to stop. It's rare but certainly still there.
I'm curious if anyone else here tries, even with animations off, if they would experience the same issue occasionally (I had my keyboard up and I was typing). While in one app, type or do something for a bit, and then hit home, and tried tapping another app immediately. For context, I am tapping it RIGHT as the screen switches to home. I know I'm not tapping it too fast or anything because my taps register more often than not doing the same thing.
Trying in safe mode is difficult as it seems the issue doesn't present itself immediately, even in normal mode, after a fresh boot. I also tried safe mode with my internet enabled and didn't experience the issue, but I'm still not experiencing it (in normal mode) right now at all. It's important to mention that I've experienced certain hiccups like this since I first got the phone, before I installed any third party apps. Most of the bloatware apps I have uninstalled. The only thing I can think of, that was available then and still available now, are apps like google drive, samsung notes, etc.
Lalam24 said:
For me, it's been this way since I got the phone, the animations definitely seem to cause most of the issues after turning them off, but some of my taps still dont register. It's significantly more rare with animations turned off but it's still there. Unless it's just normal for some taps not to register every now and then, but I never had this issue on my galaxy s9.
Click to expand...
Click to collapse
Try increasing touch sensitivity.
In accessibility try this:
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
blackhawk said:
Try increasing touch sensitivity.
In accessibility try this:
View attachment 5942433
Click to expand...
Click to collapse
Show taps is enabled so I can see the screen acknowledges all my touches, it just doesn't do stuff otherwise sometimes.
Lalam24 said:
Show taps is enabled so I can see the screen acknowledges all my touches, it just doesn't do stuff otherwise sometimes.
Click to expand...
Click to collapse
Something running in the background.
Do a factory reset maybe to rule out user data corruption or malware.
Possibly corrupted firmware or mobo failure.
What are the power settings in Device Care?
Disable global power management.
Try this:
blackhawk said:
Something running in the background.
Do a factory reset maybe to rule out user data corruption or malware.
Possibly corrupted firmware or mobo failure.
What are the power settings in Device Care?
Disable global power management.
Try this:
View attachment 5942459
Click to expand...
Click to collapse
I have everything off other than auto disable apps, it's instead listed as automatically put apps to sleep, is that the same thing?
I'd rather not factory reset, but I don't think it's malware if I got this phone factory fresh and it had the issues then too.
Considering it seems to get worse the longer the phone is on, I suppose a mother board issue would make sense. At least it hasn't progressively gotten worse altogether since I got the phone a year ago.