Related
Well, I've never connected headphones to my Defy (oft give reason for this failure) but today my handset's speaker works no longer. Actually, I hardly ever used it, prefering instead to use the (excellent) speakerphone, but where more privacy is desired there's a need to use the handset's speaker, so I will be asking for my Defy to be replaced/repaired, BUT, I've customized it extensively (it's rooted, and all) so I'm wondering what should I back up from it, and how, to later restore it all to the replacement device, and be back to where I'm now?
Thanks
I'd hope Clockwork recovery should backup everything.
MarSOnEarth said:
Well, I've never connected headphones to my Defy (oft give reason for this failure) but today my handset's speaker works no longer. Actually, I hardly ever used it, prefering instead to use the (excellent) speakerphone, but where more privacy is desired there's a need to use the handset's speaker, so I will be asking for my Defy to be replaced/repaired, BUT, I've customized it extensively (it's rooted, and all) so I'm wondering what should I back up from it, and how, to later restore it all to the replacement device, and be back to where I'm now?
Thanks
Click to expand...
Click to collapse
1- do a nand backup in order to restore it when defy is repaired.
2- do a full factory reset from recovery.
3- Flash you version of original firmware from http://and-developers.com/sbf:defy
Thank you both for your suggestions. Here's one thing that still gives me a concern; what if the reason for the failure is somewhat software related, or a hardware/software combination. Then, restoring en masse the original software could potentially overwrite the software part of the fix.
BTW, I'm not going to rush to exchange the device, and chance getting another one that would fail again until this whole affair settles down. So far Motorola has been pretty mum on the issue, even if seemingly responding in the afirmative to the guy in Germany who took appart a failed device and determined to his satisfaction that the problem was with how the speaker is soldered. His contention was that it was the interaction between the speaker and the headphone jack. OK, this seems like a reasonable conclusion, BUT, I have not used headphones with my Defy nor have I ever dropped it. The speaker simply worked in the evening of one day, and it didn't the following morning after the device was sitting on the nightstand during that time.
Update: I stopped by a T-mobile store hoping to see if they had phones from the new production runs and exchange mine. The store had no Defys at all, so the clerk arranged for a warranty replacement. It will be cross-shipped. Holding my breath now, but it sounds like in the States T-mobile is repairing the phones. I was told that my replacement will arrive without the Sim, the memory card, or the back cover.
____
Tapped into XDA app on Moto Defy
So, I received the replacement phone. Happy to say that it's a new unit from the new production run; mine is the BT09 series. Also, having the phones side by side, I see no difference in build quality (there was a post suggesting that the newer phones were of lesser built and lower quality materials); both phones feel equally solid, with no rattling switches, and the materials (plastics) look and feel the same.
Now, it turns out that restoring my old setup on the new phone will take some doing. Since I was not using Blur for my e-mail accounts (except one Exchange account for work) I needed to recreate my Google accounts. Nothing to it, but the Market apps are a different matter; only the paid apps were "remembered". Should I just restore all my apps from Titanium Backup backup? BTW, the Blur version is still the original one, before the OTA latest update.
Hi everyone!
I have had horrible audio through the 3.5mm jack. The audio sounds distorted and you cannot hear the words, just muffle. The bass on the other hand is overpowering. It sounds like the headphone jack is not plugged in all the way but it is. This happens with everything including youtube, movies, music, and even games. It's definitely not the headphones as both pair of headphones have the same problem and sounds just fine on my Evo 4g and pc. I have tried low audio hack, voodoo support, flashing new kernel and new rom, and wiping phone completely. Has anyone else had this problem? Anybody know of a fix? I love this phone except for this. If I can't get it figured I will have to sell it.
Thanks, Forrest.
ionsof said:
Hi everyone!
I have had horrible audio through the 3.5mm jack. The audio sounds distorted and you cannot hear the words, just muffle. The bass on the other hand is overpowering. It sounds like the headphone jack is not plugged in all the way but it is. This happens with everything including youtube, movies, music, and even games. It's definitely not the headphones as both pair of headphones have the same problem and sounds just fine on my Evo 4g and pc. I have tried low audio hack, voodoo support, flashing new kernel and new rom, and wiping phone completely. Has anyone else had this problem? Anybody know of a fix? I love this phone except for this. If I can't get it figured I will have to sell it.
Thanks, Forrest.
Click to expand...
Click to collapse
Maybe your phone needs repair? I being a audiophile owning Several Sennheiser headphones know the E4GT audio isn't all that... but it isn't as bad as your stating. goto sprint store plug ur headphones into there display version of the E4GT and see if it still persist. If it does, get some new canns.
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
How did this turn out? I have recently been using my E4GT for podscat daily via bluetooth and a pair of Sennheiser HD205 Headphones using Pocket Casts and only recently has it started it was sounding great prior to this week. Very scratchy and seems like it does not have enough power to drive the drivers? The Bluetooth Headphones seem to sound fine.
I also plug the Headphone jack to my Home Theater and wonder if this damaged anything?
I have not done a complete factory reset yet as this will be my last result. It is a stock E4GT rom and not rooted.
Not sure how long the warranty is on these phones?
Any ideas?
Thanks,
Mark
ionsof said:
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
Click to expand...
Click to collapse
Even if there wasnt a problem with your phone it would still sound distorted through a pair of Beats.
I agree Beats would not be a good test for the headphones. Way bass heavy and probably distorted.
ionsof said:
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
Click to expand...
Click to collapse
IF you have TEP you can go into a repair center and they could just replace the headphone jack, and it doesnt matter if you rooted cause sprint has no poicly against it.
Thanks I did call Sprint support and she suggested the same thing. The phone is still under warranty and she said they can look at the jack and if they are unable to repair they will get me another phone. I was hoping it was something Software related but I just did a hard reset and same problem. I use my headphone everyday for Podcast other wise I would not worry about it to much.
Thanks for the reply,
Mark
tprince1225 said:
IF you have TEP you can go into a repair center and they could just replace the headphone jack, and it doesnt matter if you rooted cause sprint has no poicly against it.
Click to expand...
Click to collapse
Since when is there no policy against it? I've always heard some of both, and even that certain techs won't work on it if it is rooted. I feel like it's always better to take it in stock, but that may just be my paranoia, who knows.
Sent from my SPH-D710 using Tapatalk
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
I called Samsung and that was an experience within itself.
I spent like 30 minutes on a chat session with tech support. I explained everything and the tech probably in India was going through a script. I explained early on I tried 4 different sets of headphones and did a Hard reset to eliminate and software conflicts. I figured a smart person would know that I went through all the typical measures. I did not even think of it but I may have been conversing with a Bot?
About 20 min into it the tech asked me if I took the battery out and reset the phone. LOL. Obviously reading from a script. He insisted that I take the phone to the store and try a pair of Samsung Headphones. After insisting over and over I finally went and got my Samsung earbuds and it was doing the same thing, finally he gives me another number to call for galaxy support. What a waste of time. After speaking to Galaxy Helpdesk I was well on my way to a RMA and shipping label.
So I shipped it back to Samsung today. Trying to activate a regular feature phone now so I will have a phone meanwhile.
Nothing like 15 or so years ago. I rememebr at that time I was with AT&T and if I had phone problems the next morning I had another phone at my door. I guess things have changed so much and the carriers let the OEM's deal with it of course unless you boot for the TEP fees? By paying for my original purchase with American Express they double the OEM warranty so I would assume that means I have two years now.
If you don't have TEP, you have to pay a convenience fee to have it repaired or replaced at the store. Don't blame Sprint that you chose to not have TEP. Basically, it's Sprint (or any carrier's) way of keeping plan prices low. By forcing customers to either pay Sprint for convenience (8 a month, or minimum 35 for a service visit) they get to keep the plan price. As a rep, I feel like TEP shouldn't be optional. If you had to sit there and listen to people complain all day that they have to pay for a repair (when they opted out of TEP), you would agree with me.
As for rooting, M&P says that we have to work on the device, or exchange it, even if it is rooted. Since customers don't know that, most techs won't both with it. If the customer screwed up their phone by rooting it, the metrics hit the store takes from doing the exchange isn't fair to the store personnel. If a customer is kind and polite, it's probably a different story for most stores
Yes I agree, I have been thinking of this the last couple days.
I understand the mess it would make if they had to handle all the warrantys for the OEM's. Unless they could turn it into a profit center by being paid by the PEM's to handle the repairs and warranty like a car dealship does. I think the OEM's are not interested?
My biggest conceren was the lady over the phone in customer service that told me your phone is still in warranty just take it to one of the repair sotres and they will take care of you by either repairing or replacing the phone. This built up a expectation of superior customer service only to be told at the store that we do no deal with OEM warranty but I can fix it for you for 37.50. Again I am a strong supporter of Sprint a long term stock holder. So I don't let these things get to me but I do observer what a typical customer would feel and I can tell you they would have walked out and went straight to AT&T or Verizon. Granted they would deal with the same issues there if not worse.
The rest of my experience has been short of exceptional with them assisting me to configure another phone to use in the short term. One of the phones would not go into program mode and they assisted me very professionaly and friendly.
My only snag is the builtup expectation only to be told something totally different.
My other concern is if they are not a certified warraty repair even though I pay the 37.50 for the repair. I would think this would void the OEM warranty if they opened it and saw repairs made?
Thanks,
Any update on this?
I am having the same problem BUT it's not the jack!! I can connect my phone to my car aux and it's fine.. Only sucks when using the headset. It also is like a EQ is turned on and it's blocking the mid range (only with the headset!!!!). Seems like software not hardware. Did you notice the same thing? Did you get this fixed?
mmorrismm said:
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
Click to expand...
Click to collapse
Any update.. I have the same issue BUT...
All,
I am now having the same issue BUT I can confirm that IF I connect to my car AUX or some other amp it works fine!!! It's only a problem when I connect to headsets!! Not only that it seems to be like their is an EQ effect causing the mid range and voice freq. to be cut off (I can listen to music and all is normal but the singers voice is gone (nulled out). Again this ONLY happens with headsets not an amp or AUX.. Very odd and must be something software NOT hardward like the connector etc. BTW that's with either 3 or 4 contact headsets!
HELP!
mmorrismm said:
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
Click to expand...
Click to collapse
Same Problem
gohuge said:
All,
I am now having the same issue BUT I can confirm that IF I connect to my car AUX or some other amp it works fine!!! It's only a problem when I connect to headsets!! Not only that it seems to be like their is an EQ effect causing the mid range and voice freq. to be cut off (I can listen to music and all is normal but the singers voice is gone (nulled out). Again this ONLY happens with headsets not an amp or AUX.. Very odd and must be something software NOT hardward like the connector etc. BTW that's with either 3 or 4 contact headsets!
HELP!
Click to expand...
Click to collapse
I too am having the same exact problem. Sounds works fine in my car via aux, works fine at my desk via normal speakers and works fine on my portable speakers. But each time i connect it to a headset both 3 and 4 contact heads it messes up. The midrange sound is missing when playing clear audio (MP3) and it is really distorted when playing songs via youtube and such.
I have tried all the following with no luck:
I have opened the phone physically examined the headphone jack
I have reset/restored the firmware.
Installed CM10 b2 and tried to see if somehow it would cause the audio drivers to become unstuck.
Installed CM10 b2 and added Team Ac!d samsung sound drivers to see if that would work.
[/LIST]
Some background info: was running CM10 b2 with the team Ac!d version 4 drivers flashed. (they did not work for me at all)
When i reverted back to the Official Samsung EL26 rooted rom i noticed the problem when i attempted to play a song via youtube.
I hope someone else has some insight into this problem.
best of luck to all of you.
It's a hardware issue... It's the jack and the assoicated module/circuit it's attached to. I pulled my phone apart and did some looking. Once I realized it was part of a circuit I knew what the issue was. I've seen this kind of design in other electronics I've worked on in the past. The circuit is there to detect if what is plugged in is a headphone vs. an amp etc. If you ever noticed when you set the volume at one level with the headset then unplug it and plug into an amp the volume level change/isn't the same. That's what the circuit is designed to do (reduce vol. level when a headset is detected so it doesn't blast your ears off). Once I determined this I brought the phone to Sprint and told them what the problem was and explained it they tested then took my advice and changed the modular headphone assembly and that fixed it. Any I didn't even charge Sprint for my tech time!
thebomber123 said:
I too am having the same exact problem. Sounds works fine in my car via aux, works fine at my desk via normal speakers and works fine on my portable speakers. But each time i connect it to a headset both 3 and 4 contact heads it messes up. The midrange sound is missing when playing clear audio (MP3) and it is really distorted when playing songs via youtube and such.
I have tried all the following with no luck:
I have opened the phone physically examined the headphone jack
I have reset/restored the firmware.
Installed CM10 b2 and tried to see if somehow it would cause the audio drivers to become unstuck.
Installed CM10 b2 and added Team Ac!d samsung sound drivers to see if that would work.
[/LIST]
Some background info: was running CM10 b2 with the team Ac!d version 4 drivers flashed. (they did not work for me at all)
When i reverted back to the Official Samsung EL26 rooted rom i noticed the problem when i attempted to play a song via youtube.
I hope someone else has some insight into this problem.
best of luck to all of you.
Click to expand...
Click to collapse
Hey guys,
Just signed up to ask a few questions, a very good friend of mine had her phone (T-mobile Samsung Galaxy SII SGH-T989) run over the other day. Needless to say she is not very tech savvy. She has a new S4 now. Now the problem is, that being she is not so tech savvy she didn't back up (ever?) So i am looking to somehow recover lost pictures and contacts if possible.
Now I have a small background in building computers and taking stuff apart so I agreed to take a look at the phone. The screen is shot. but besides that the other internals look fine. Nothing is broken as far as i can tell. When I plug the phone in with the battery nothing comes up at all, except when i leave it plugged in for a little bit the LED under the camera will flash about once every minute or so.
So i guess the question i have is did the motherboard somehow short circuit when it was run over? Has anyone had experience with a situation similar to this before?
And is there a way to get the phone on long enough to recover the lost info?
Help would be much appreciated if possible.
Justin
As phones don't have an actual hard drive, I doubt you can recover anything from a phone that isn't running.
Sent from my N5, N7, Moto X, G Tab 3 or S2.....
This is not easy, but can be done. I have done similar recoveries several times…
You’ll need:
1) The equipment & ability to remove a surface mount soldered chip, and re-solder it onto another board *without* damaging it.
2) Another identical phone to host the transplanted chip.
3) A service manual, or someone with intimate knowledge of the device, to identify the correct chip…
Note that if the pix were encrypted this will not work…
Hi,
I have a Note 2 N7105 that has random statics when listening via the audio jack. A slight tap usually fixes this but it comes back quite often now. I use a pair of tweezers and have removed some lint that was in there. I read other online threads with the same problem, that's where I got the tapping it idea from. But I have also read that they replace the audio jack and it is still not working!
So I am fairly technical with phones. But ever since I opened my HTC HD2 phone before and shattered the screen (the hot glue was hard to remove) making it redundant, I am a little bit afraid of opening up phones with massive screens. I already have a spare audio jack port that I bought off ebay so I am all ready but just wanted to make sure that it is a fairly easy matter!
I re-flashed a stock 4.4.2 rom back on to my phone but I have the Knox 0x1 flag. But I have only had the phone for about 1 year 8 months (2 years manufacturers guarantee in the UK). Thinking whether I could try positing it to Samsung anyway, worse thing that will happen is they send it back? But it's not really a software related issue. Besides, the UK has the Sales of Goods Act consumer rights that overrules warranties, where devices should last up to 6 years, and this phone cost £500+ when it was released and it's barely been 2 years. Wonder if I could use this? However, I tried contacting Samsung before a few months ago twice about my audio port not working, and they refuse to fix it because of "wear and tear" and it's not a manufacturer defect. What a joke. But it turns out that the audio port was working and it was my earphones that stopped working haha.
I tried to go back to my carrier (EE UK) where I pay monthly but they told me to go to the Samsung website and get them to fix it.
I am not sure what my best option is. I've only just got a Note 3 so I simply want to get the audio port fixed to sell on.
Thank you for reading and I hope someone can tell me what the best option is and offer any advice. Cheers
Perhaps you can check with your bank ?
Sometimes they let you take out phone insurance for free if you have a bank/current account with them.
I know Halifax n Barclays do........
derss123 said:
Perhaps you can check with your bank ?
Sometimes they let you take out phone insurance for free if you have a bank/current account with them.
I know Halifax n Barclays do........
Click to expand...
Click to collapse
Thanks. But I don't take up on those insurance offers, just couldn't justify it . Now my choice is either to change it myself or try return it for warranty (although Samsung are a bit picky...).. Do you think EE should accept responsibility and do it for me? Just wondering whether anyone has had experience in opening the note 2 and replacing the audioport. If it's fairly easy with not much that can go wrong, I might give it a go.
I'm really hoping that someone can come up with a solution to this problem. Back in September, my mother purchased a s6 edge+ under the At&t Next plan. Everything worked fine until November, when calls started dropping and people were saying that either they couldn't hear my mother or she couldn't hear them. There's also a lot of static when making calls.
The first thing we did was take the phone in to an AT&T store for repairs and they figured it was an issue with her sim card. After replacing the sim card, the problem went away, but eventually came back. Going back to the store a second time, a representative suggested taking it to tech support. We did and they couldn't do anything except get a warranty replacement. However, when the replacement came, it had the same issue.
Now my mother is practically ready to rip some heads because basically, no matter who higher up she talks to, they're saying that the only thing they can do is keep sending replacements. There's a complete refusal to offer a different type of phone or any other kind of help at all.
My question is does anyone know what the problem is and how to fix it? If not, is there any other route she can take or is she stuck paying for a phone that is defective?
This is what I would do...
Well, the only thing you can do that I know of is to try and sell it like it is or for parts.
Be honest in the description but be satisfied with the income because its actually pretty high.
1. remove all personal info including all synced accounts to the phone
1a. Make sure you take the sim too
2. soft reset
3. hard reset
4. clear the cache on the device
5. reboot to make sure everything runs smoothly
buy a new phone.
That's what i'd do. Not a XDA expert. Maybe if you hold onto it for a few months a solution will come up.
toledodj said:
I'm really hoping that someone can come up with a solution to this problem. Back in September, my mother purchased a s6 edge+ under the At&t Next plan. Everything worked fine until November, when calls started dropping and people were saying that either they couldn't hear my mother or she couldn't hear them. There's also a lot of static when making calls.
The first thing we did was take the phone in to an AT&T store for repairs and they figured it was an issue with her sim card. After replacing the sim card, the problem went away, but eventually came back. Going back to the store a second time, a representative suggested taking it to tech support. We did and they couldn't do anything except get a warranty replacement. However, when the replacement came, it had the same issue.
Now my mother is practically ready to rip some heads because basically, no matter who higher up she talks to, they're saying that the only thing they can do is keep sending replacements. There's a complete refusal to offer a different type of phone or any other kind of help at all.
My question is does anyone know what the problem is and how to fix it? If not, is there any other route she can take or is she stuck paying for a phone that is defective?
Click to expand...
Click to collapse
There issue could either be, A - service where she is at is lacking for the phone, and/or it is how she's holding the phone; holding near the bottom by the base of the phone, it does cause interference with talking on it when using. Try having her holding near the middle to avoid call interruptions or even using a headphones for calling. Reason for holding it differently is because the antennas of our phones are located on the bottom, hence holding the bottom of the phone will cause call interruptions. Furthermore, the only thing that AT&T can do is offer a replacement.
I hope this helps you and good luck. ??
Maxninja said:
There issue could either be, A - service where she is at is lacking for the phone, and/or it is how she's holding the phone; holding near the bottom by the base of the phone, it does cause interference with talking on it when using. Try having her holding near the middle to avoid call interruptions or even using a headphones for calling. Reason for holding it differently is because the antennas of our phones are located on the bottom, hence holding the bottom of the phone will cause call interruptions. Furthermore, the only thing that AT&T can do is offer a replacement.
I hope this helps you and good luck. ??
Click to expand...
Click to collapse
For the most part, she uses a Bluetooth headset. I also use at&t and call quality is fine for my Nexus 6p
Yes, but she has a 6 E+ correct? As I said, the antenna of the phone is located on the bottom and thus holding the bottom WILL cause call quality to be little to none leading to dropped calls. It sucks so I use a headset to avoid that and/or I hold it differently. That is the only thing 'bad' about it.
Yes, yes, comparing 'other' phones isn't going to help to justify call quality; it's redundant. I gave the two best options to fix the issue; hold the phone differently than the bottom and if it still doesn't work normal, keep on bugging AT&T for replacement(s). Those are the options. If you don't like either of those, (just my hunch ?) sell it and hope to get enough money for a new phone.