Hi everyone!
I have had horrible audio through the 3.5mm jack. The audio sounds distorted and you cannot hear the words, just muffle. The bass on the other hand is overpowering. It sounds like the headphone jack is not plugged in all the way but it is. This happens with everything including youtube, movies, music, and even games. It's definitely not the headphones as both pair of headphones have the same problem and sounds just fine on my Evo 4g and pc. I have tried low audio hack, voodoo support, flashing new kernel and new rom, and wiping phone completely. Has anyone else had this problem? Anybody know of a fix? I love this phone except for this. If I can't get it figured I will have to sell it.
Thanks, Forrest.
ionsof said:
Hi everyone!
I have had horrible audio through the 3.5mm jack. The audio sounds distorted and you cannot hear the words, just muffle. The bass on the other hand is overpowering. It sounds like the headphone jack is not plugged in all the way but it is. This happens with everything including youtube, movies, music, and even games. It's definitely not the headphones as both pair of headphones have the same problem and sounds just fine on my Evo 4g and pc. I have tried low audio hack, voodoo support, flashing new kernel and new rom, and wiping phone completely. Has anyone else had this problem? Anybody know of a fix? I love this phone except for this. If I can't get it figured I will have to sell it.
Thanks, Forrest.
Click to expand...
Click to collapse
Maybe your phone needs repair? I being a audiophile owning Several Sennheiser headphones know the E4GT audio isn't all that... but it isn't as bad as your stating. goto sprint store plug ur headphones into there display version of the E4GT and see if it still persist. If it does, get some new canns.
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
How did this turn out? I have recently been using my E4GT for podscat daily via bluetooth and a pair of Sennheiser HD205 Headphones using Pocket Casts and only recently has it started it was sounding great prior to this week. Very scratchy and seems like it does not have enough power to drive the drivers? The Bluetooth Headphones seem to sound fine.
I also plug the Headphone jack to my Home Theater and wonder if this damaged anything?
I have not done a complete factory reset yet as this will be my last result. It is a stock E4GT rom and not rooted.
Not sure how long the warranty is on these phones?
Any ideas?
Thanks,
Mark
ionsof said:
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
Click to expand...
Click to collapse
Even if there wasnt a problem with your phone it would still sound distorted through a pair of Beats.
I agree Beats would not be a good test for the headphones. Way bass heavy and probably distorted.
ionsof said:
went to the sprint store and tried my headphones. Sounded great. Went to best buy and tried a pair of beats and the sound is distorted. I guess my headphone jack is messed up. I hope the manufacturers warranty covers this.
Sent from my SPH-D710
Click to expand...
Click to collapse
IF you have TEP you can go into a repair center and they could just replace the headphone jack, and it doesnt matter if you rooted cause sprint has no poicly against it.
Thanks I did call Sprint support and she suggested the same thing. The phone is still under warranty and she said they can look at the jack and if they are unable to repair they will get me another phone. I was hoping it was something Software related but I just did a hard reset and same problem. I use my headphone everyday for Podcast other wise I would not worry about it to much.
Thanks for the reply,
Mark
tprince1225 said:
IF you have TEP you can go into a repair center and they could just replace the headphone jack, and it doesnt matter if you rooted cause sprint has no poicly against it.
Click to expand...
Click to collapse
Since when is there no policy against it? I've always heard some of both, and even that certain techs won't work on it if it is rooted. I feel like it's always better to take it in stock, but that may just be my paranoia, who knows.
Sent from my SPH-D710 using Tapatalk
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
I called Samsung and that was an experience within itself.
I spent like 30 minutes on a chat session with tech support. I explained everything and the tech probably in India was going through a script. I explained early on I tried 4 different sets of headphones and did a Hard reset to eliminate and software conflicts. I figured a smart person would know that I went through all the typical measures. I did not even think of it but I may have been conversing with a Bot?
About 20 min into it the tech asked me if I took the battery out and reset the phone. LOL. Obviously reading from a script. He insisted that I take the phone to the store and try a pair of Samsung Headphones. After insisting over and over I finally went and got my Samsung earbuds and it was doing the same thing, finally he gives me another number to call for galaxy support. What a waste of time. After speaking to Galaxy Helpdesk I was well on my way to a RMA and shipping label.
So I shipped it back to Samsung today. Trying to activate a regular feature phone now so I will have a phone meanwhile.
Nothing like 15 or so years ago. I rememebr at that time I was with AT&T and if I had phone problems the next morning I had another phone at my door. I guess things have changed so much and the carriers let the OEM's deal with it of course unless you boot for the TEP fees? By paying for my original purchase with American Express they double the OEM warranty so I would assume that means I have two years now.
If you don't have TEP, you have to pay a convenience fee to have it repaired or replaced at the store. Don't blame Sprint that you chose to not have TEP. Basically, it's Sprint (or any carrier's) way of keeping plan prices low. By forcing customers to either pay Sprint for convenience (8 a month, or minimum 35 for a service visit) they get to keep the plan price. As a rep, I feel like TEP shouldn't be optional. If you had to sit there and listen to people complain all day that they have to pay for a repair (when they opted out of TEP), you would agree with me.
As for rooting, M&P says that we have to work on the device, or exchange it, even if it is rooted. Since customers don't know that, most techs won't both with it. If the customer screwed up their phone by rooting it, the metrics hit the store takes from doing the exchange isn't fair to the store personnel. If a customer is kind and polite, it's probably a different story for most stores
Yes I agree, I have been thinking of this the last couple days.
I understand the mess it would make if they had to handle all the warrantys for the OEM's. Unless they could turn it into a profit center by being paid by the PEM's to handle the repairs and warranty like a car dealship does. I think the OEM's are not interested?
My biggest conceren was the lady over the phone in customer service that told me your phone is still in warranty just take it to one of the repair sotres and they will take care of you by either repairing or replacing the phone. This built up a expectation of superior customer service only to be told at the store that we do no deal with OEM warranty but I can fix it for you for 37.50. Again I am a strong supporter of Sprint a long term stock holder. So I don't let these things get to me but I do observer what a typical customer would feel and I can tell you they would have walked out and went straight to AT&T or Verizon. Granted they would deal with the same issues there if not worse.
The rest of my experience has been short of exceptional with them assisting me to configure another phone to use in the short term. One of the phones would not go into program mode and they assisted me very professionaly and friendly.
My only snag is the builtup expectation only to be told something totally different.
My other concern is if they are not a certified warraty repair even though I pay the 37.50 for the repair. I would think this would void the OEM warranty if they opened it and saw repairs made?
Thanks,
Any update on this?
I am having the same problem BUT it's not the jack!! I can connect my phone to my car aux and it's fine.. Only sucks when using the headset. It also is like a EQ is turned on and it's blocking the mid range (only with the headset!!!!). Seems like software not hardware. Did you notice the same thing? Did you get this fixed?
mmorrismm said:
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
Click to expand...
Click to collapse
Any update.. I have the same issue BUT...
All,
I am now having the same issue BUT I can confirm that IF I connect to my car AUX or some other amp it works fine!!! It's only a problem when I connect to headsets!! Not only that it seems to be like their is an EQ effect causing the mid range and voice freq. to be cut off (I can listen to music and all is normal but the singers voice is gone (nulled out). Again this ONLY happens with headsets not an amp or AUX.. Very odd and must be something software NOT hardward like the connector etc. BTW that's with either 3 or 4 contact headsets!
HELP!
mmorrismm said:
OK, as requested to take my phone to the store I did as told today after work. I am a Sprint shareholder and a strong supporter of Sprint. I like the company and am usually tolerant to issues related to coverage and technical limitations due to frequency limitations like Wimax, etc.
Well I have to admit I am a little ticked off. I went to the store and waited 15-20 min for service to be told I do not have TEP. The customer service person I spoke to yesterday knew this. So I was told I had two options.
1. 37.50 for them to repair it. I asked what you don't do any warranty replacement or work and he said no. My question is if this is the case it may revoke my warranty anyway? By paying with American Epxress for the purchase I have double warranty coverage. So that extends it to two years.
2. Call Samsung and have them repair or replace under warranty. Actually this is what the customer service lady told me the store would do. The clerk was very short and not helpful. Not rude but not very friendly or helpful either.
So now I will contact Samsung and see what the deal is there. If they tell me that Sprint working on it won't void the warranty then maybe I will have the store do it. Unless Samsung would send me another one and let me send mine into them. I will let them put a hold for the cost until they receive mine.
Thanks,
Click to expand...
Click to collapse
Same Problem
gohuge said:
All,
I am now having the same issue BUT I can confirm that IF I connect to my car AUX or some other amp it works fine!!! It's only a problem when I connect to headsets!! Not only that it seems to be like their is an EQ effect causing the mid range and voice freq. to be cut off (I can listen to music and all is normal but the singers voice is gone (nulled out). Again this ONLY happens with headsets not an amp or AUX.. Very odd and must be something software NOT hardward like the connector etc. BTW that's with either 3 or 4 contact headsets!
HELP!
Click to expand...
Click to collapse
I too am having the same exact problem. Sounds works fine in my car via aux, works fine at my desk via normal speakers and works fine on my portable speakers. But each time i connect it to a headset both 3 and 4 contact heads it messes up. The midrange sound is missing when playing clear audio (MP3) and it is really distorted when playing songs via youtube and such.
I have tried all the following with no luck:
I have opened the phone physically examined the headphone jack
I have reset/restored the firmware.
Installed CM10 b2 and tried to see if somehow it would cause the audio drivers to become unstuck.
Installed CM10 b2 and added Team Ac!d samsung sound drivers to see if that would work.
[/LIST]
Some background info: was running CM10 b2 with the team Ac!d version 4 drivers flashed. (they did not work for me at all)
When i reverted back to the Official Samsung EL26 rooted rom i noticed the problem when i attempted to play a song via youtube.
I hope someone else has some insight into this problem.
best of luck to all of you.
It's a hardware issue... It's the jack and the assoicated module/circuit it's attached to. I pulled my phone apart and did some looking. Once I realized it was part of a circuit I knew what the issue was. I've seen this kind of design in other electronics I've worked on in the past. The circuit is there to detect if what is plugged in is a headphone vs. an amp etc. If you ever noticed when you set the volume at one level with the headset then unplug it and plug into an amp the volume level change/isn't the same. That's what the circuit is designed to do (reduce vol. level when a headset is detected so it doesn't blast your ears off). Once I determined this I brought the phone to Sprint and told them what the problem was and explained it they tested then took my advice and changed the modular headphone assembly and that fixed it. Any I didn't even charge Sprint for my tech time!
thebomber123 said:
I too am having the same exact problem. Sounds works fine in my car via aux, works fine at my desk via normal speakers and works fine on my portable speakers. But each time i connect it to a headset both 3 and 4 contact heads it messes up. The midrange sound is missing when playing clear audio (MP3) and it is really distorted when playing songs via youtube and such.
I have tried all the following with no luck:
I have opened the phone physically examined the headphone jack
I have reset/restored the firmware.
Installed CM10 b2 and tried to see if somehow it would cause the audio drivers to become unstuck.
Installed CM10 b2 and added Team Ac!d samsung sound drivers to see if that would work.
[/LIST]
Some background info: was running CM10 b2 with the team Ac!d version 4 drivers flashed. (they did not work for me at all)
When i reverted back to the Official Samsung EL26 rooted rom i noticed the problem when i attempted to play a song via youtube.
I hope someone else has some insight into this problem.
best of luck to all of you.
Click to expand...
Click to collapse
Related
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
It was fine a couple of days ago and now it's completely dead.
The phone hasn't been dropped (well, tossed on a mattress/duvet when I'm heading to bed but not onto anything hard and from no great height), I haven't tempted fate by submerging it, I've properly nursed this phone and it's still died on me.
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
I went from '3.4.2 131-003' to '3.4.2-155-2'.
I know it's a long shot but that couldn't possibly be the cause, could it?
Many people have already complained about that problem (just google it!), return the phone (if your warranty isn't void because of the flashing, but i think it only affects software warranty), and they'll get you a new one. As far as I know, the newly produced defys don't have that defect anymore, mine - which I bought a couple of weeks ago - works just fine (fingers crossed!).
I'm aware that it's a known issue, I was asking because it seems that normally the earpiece gets crackly then dies whereas mine has gone from absolutely fine to completely dead in a couple of days with no usage in-between and the fact it happened after I flashed a new ROM seems coincidental to say the least.
As for the warranty, I have flashed ROMs, so fingers crossed.
same problem
I've the same problem.. no crackling, total silence. yesterday it worked perfectly fine, but since today no sound at all.
didn't do anything weird with it; flashed another froyo rom one week ago, but I can hardly imagine it has something to do with it...
I red there were more persons with a earpiece problem, but I couldn't find anyone who's got total silence from one moment to another..
is there info about this issue?
greetz
mine has gone from working to total silent the way mine was crackly was if i blew into it, it would work sometimes but now nothing at all i need to get a replaceable but dnt ave time
The problem is due to a bad connection, so I suppose it is possible it would break cleanly, going from working to silence with no interference/crackling.
I was just hoping I could fix it myself without having to rely on the Motorola warranty lottery
The fix-it-yourself thread is here. It's easily done if you are even mildly practical. I have sourced 2 SE K850i earpieces as a hedge against the future, once I'm out of warranty.
However, I am currently in warranty, so I sent an email regarding my Defy to Motorola as soon as my earpiece started acting-up. I tried to demand a replacement on the grounds that they were offering for sale devices that they knew were defective. Unfortunately, they were adamant that a repair was my only option so I sent my phone to their centre. I followed their advice, backing up, removing SIM and SD card, performing factory wipe from within Settings/Location & Security, and only sending the phone.
My phone had a custom ROM with the "android" text boot-loader so it was obviously not stock but there have been no complaints from them and I'm able to track my phone through their system. It's been repaired and is in "final testing". I'm expecting it back early next week.
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Step666 said:
So my earpiece has gone.
Not crackly, not distorted, just nothing - silence.
...
The one thing that I did do between it working and today was flash a different ROM.
I'm just wondering whether there's any chance that might've had something to do with it?
Click to expand...
Click to collapse
mmm, i have something to say ... i flashed lots of different roms, two weeks ago i went back to China 0.26, still one of the best in terms of performance BUT, i had some trouble with the earpiece.
The first time it happened i thought "ok my earpiece has gone", it was just silent, people could hear me and i could hear nothing. Surprisingly after a reboot the earpiece was working, then silence again the day after... so on for 3 - 4 times.
Then i flashed the 3.4.2-155 and the problem disapperead. No failure, no silence, after 10 days it still works.
So, could it be the problem was related to that specific rom or software i used?
Btw, did you try to flash back to your previous rom?
I got same issue last week, and my mobile operator change my phone by a new one.
It's a know pb with first MB525 products.
After flashing did-you remove back door and battery to power off/power on you phone ?
I think when we do that, we push on the back of phone and so increase earpiece failure risk.
Thanks, I'd seen that thread before but I'm still well inside my warranty and have no urge to risk voiding it any more than I potentially already have.
I have no qualms about having to send the phone back to Motorola, I just want to be sure it'll be fixed when I do is all.
It's a shame that Motorola don't allow third-parties to fix the handsets - I know an engineer that works for one of the UK high street mobile phone retailers and he says that any earpiece issues, they have to send the phones back to Motorola themselves, they can't even source the necessary parts.
If they could fix it, I wouldn't think twice about the ROM as I know he couldn't care less, he'd get it sorted for me.
technome said:
Given the perceived "openness" of android, it would be a PR disaster for Motorola to void the hardware warranty on the grounds of software modification.
Click to expand...
Click to collapse
Also, since the issue is known to be purely hardware and there are plenty of cases of it afflicting handsets that are entirely stock, they would leave themselves in a very shaky legal situation.
Personally, I think I'd prefer to have my current handset repaired instead of replaced as it seems to be a little gem in terms of battery life.
As for the warranty, I doubt I'll have this phone for more than a year or so.
Part of the reason I chose it was the excellent deal on the T-Mobile contract I'm on meaning that if I get the urge to 'upgrade' early, I won't feel bad about buying a second phone out of my own pocket.
xdaid said:
Btw, did you try to flash back to your previous rom?
Click to expand...
Click to collapse
No I haven't.
I only discovered the problem at work this afternoon and started this thread as soon as I got home.
I might give it a go over the weekend but part of me can't really be bothered, I might just send it away.
edit:
MisterWB said:
I got same issue last week, and my mobile operator change my phone by a new one.
Click to expand...
Click to collapse
UK law only gives a customer a limited period after purchasing during which they can demand a replacement, after that a retailer is entitled to try and repair a faulty item if it is reasonable to do so.
Only if repairing the phone is in some way unsuccessful would the customer then be entitled to a replacement.
Sorry to hear that.
Let us know if Moto honor the warranty. It's very unreasonable to void hardware warranty just because of software modification.
My defy earpiece failed after 4 weeks. I had the orange 2.2 on the phone. Sent it to solidvision (they do warranty repair for motorola phones in belgium and netherlands). 3 weeks later they sent me a new phone, under warranty. On other sites I read that motorola doenst make a problem about earpiece issue even when you flashed other firmware.
So I handed my handset in to be sent away for repair on the 21st of March.
On the 18th of April I contacted CPW's repairs department to query where my handset was at 28 days had elapsed. The guy I spoke to raised a £10 voucher on their systems and put some sort of trace on it for me.
And on the 21st I was contacted by the store I'd handed my phone into to say it was back.
When I say 'it was back', it's not the same handset I sent away - it's a 'clearance' replacement handset. Thankfully my mate who works for CPW checked the handset's history on their systems and it's not a refurb, it was sat in a store for a month without being sold, then recalled to the warehouse so they had one to send to me.
I just hope this 'new' handset has as good a battery life as the one they kept...
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
jimisdad said:
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
Click to expand...
Click to collapse
99.9% chance They wont fix if roots on board.
Best bet buy speaker install yourself its a peace of cake to replace.
Speaker - http://compare.ebay.com/like/330534215217?var=lv<yp=AllFixedPriceItemTypes&var=sbar&_lwgsi=y
How to take EVO apart - http://www.youtube.com/watch?v=iD6aPKguoHU
How to pop speaker in - http://www.youtube.com/watch?v=0tGDKuIQz_w
jimisdad said:
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
Click to expand...
Click to collapse
Apparently this varies at different Sprint locations, since the speaker would be classified a hardware problem, you should be ok. I would suggest calling Sprint first to get their official stand on it, then at least you walk in armed with a little knowledge. Where I live (VA), I had a USB port problem, they took my rooted phone no problem, and even found me a froyo 2.2 so I could root it instead of a newer one with locked bootloader. But I have heard the horror stories.....good luck!
Sent from my PC36100 using XDA Premium App
bimmerman7 said:
Apparently this varies at different Sprint locations, since the speaker would be classified a hardware problem, you should be ok. I would suggest calling Sprint first to get their official stand on it, then at least you walk in armed with a little knowledge. Where I live (VA), I had a USB port problem, they took my rooted phone no problem, and even found me a froyo 2.2 so I could root it instead of a newer one with locked bootloader. But I have heard the horror stories.....good luck!
Sent from my PC36100 using XDA Premium App
Click to expand...
Click to collapse
lol
Hardware problems like speaker can be caused by OS modification.
Many Custom kernels increase speaker amplification thus they blow left & right corp store techs are well aware of it.
Also if you go into store tech finds root theirs a 99.9% chance they note your account warranty void on device.
Sprint corps not playing around anymore.
You guys are the reason this site is #1. Very helpful. I'm going to try and get a hold of someone at my local store again to see if I can get an answer. If not I'm gonna drop my insurance and start doing my own repairs. Thanks a million.
jimisdad said:
You guys are the reason this site is #1. Very helpful. I'm going to try and get a hold of someone at my local store again to see if I can get an answer. If not I'm gonna drop my insurance and start doing my own repairs. Thanks a million.
Click to expand...
Click to collapse
How do you know your speaker is blown? Is it totally silent and no sound comes out of it at all? I though mine was blown until I took the back cover off and blew a little compressed air on it and it started working again. Try that approach if you hear no sound at all before trying to replace it. If it is blown and all you hear is distorted sound, then by all means, replace that bad boy.
Good Luck.
The sprint store by me didn't even look for signs of root when I took my phone in the last 3 times... the last reburb I got was already S-OFF and they didn't even notice that... they either went in for the repair (first thing they did was pull the battery to start taking it apart to repair it, not even turn the screen on) or they just swapped it without even looking at the phone at all.
Each store is different, if one doesn't do it, try another.
jimisdad said:
I was wondering if anyone has been able to validate the claim that Sprint will fix broken rooted phones yet because my speaker is blown on my EVO and I really don't want to loose root just for a speaker. Thanks in advance.
Click to expand...
Click to collapse
Sprint services rooted phones.
distorted sound from internal speaker...
mine has just started with a scratchie kind of sound during normal phone calls, can that internal speaker be repaired your self, I think I have taken care of my phone so not wanting to get refurb just yet...
The louder back speaker is not having the problem
The sprint store by me doesn't care if ur rooted or not because they said I'll just ujroot it and take it in doesn't makea difference to them
Sent from my PC36100 using xda premium
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
The only other quick and easy thing I would suggest to narrow down the issue would be to try a wired or bluetooth headset.
It's pretty easy to find micro SIM adapters for sale online for 1 or 2 dollars.
I feel like I have some comforting responses to many of your concerns.
First of all, you should have a 1 year manufacturer's warranty against hardware defects. You should be covered.
They will most likely look for the water damage indicator on the battery, but if they are all official batteries then the store clerk won't know the difference. If it says LG on it then you're probably fine.
I saw an "unroot" option in SuperOneClick, but I cannot verify that it's functional for the Nitro. Yesterday was my first root ever. I would find a way to unroot it to be honest. Then do a hard reset and take it in.
As for the SIM going back to the iphone 4, it can be done. I just pulled my SIM and snapped a couple of pics to show you how to cut it and still use it. I didn't cut it myself, it was done by an ebay seller that reactivated my Unlimited Data plan and mailed me the card. He thought I had an iphone 4 so he cut it. I then told him I didn't have the iphone 4 so he set it back in and sent the whole card. It's worked in several phones since then.
I say if you love the Nitro then don't worry. AT&T should honor the manufacturer's 1 year warranty. I've never dealt with it so I don't know how they'll handle it, but they should take care of you.
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
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Click to collapse
Thank you, what I was seeing was indeed the little pink crosses.
@gmkelly - thanks for the tip, I tried it out and my wired mic does work.
After unplugging the mic, I set it aside and when I checked again, the nitro's mic was working. I made a call and halfway through the issue started up again. Since then, I have replicated the issue multiple times using the recording app. The mic will work, and then usually stops working again after a few minutes of it being on, usually about 3.5 minutes. Thus the problem is intermittent, and I can replicate the problem for an AT&T rep.
What I really need to know is what to do about it being rooted.
EDIT: Dammit, I am having trouble replicating the problem now. Is there a chance that something in the headphone port is causing this. Ahh, I have a program to write for a C++ class and this is not a good time for this to be happening. Been recording now for 10 minutes and the mic is still working fine.
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful here.
red_solo_cup said:
Alright, this is very disconcerting, my faith in LG may be gone.
PREFACE:
I have had this phone since launch and have been on this forum since the day it was started. I have rooted, debloated, and changed launchers. I have no dislike for LG, so please do not call me a hater or a fanboy.
PROBLEM:
Starting a couple of days ago, during calls the person on the other end would only hear static and clicking. I finished the conversation through text. I called somebody else the next day and it worked fine. Today, I was talking to someone for about ten minutes then the static happened and I had to finish the conversation in text. Since the person I was talking to is a close family member I troubleshooted and kept calling them, and then a phone of one of one of my roommate's so that I could hear the problem first-hand. It sounds HORRIBLE. Since then I have used a voice recording app to test the problem.
TROUBLESHOOTING:
I have done the following to determine that this is indeed a hardware problem:
-Turned off all data
-Unlocked ALL "debloated" apps
-Restarted many times
-Put only the original battery in(I have two spare official batteries)
And the problem persists.
QUESTIONS:
-What should I expect will happen with the return/exchange process?
-My original battery has the pink water damage thing turned pink. This phone has never touched water, I think it happened because I have kept the battery in my wallet, which probably has gotten sweat on it. Will LG try to be a **** about this?
-Should I unroot and otherwise restore this phone to stock? If so, how do I do this?
-Is there anything else I should know?
-I need a phone to use, if I cut my SIM card to fit into my old iPhone 4, how will I get it back in?
Thank you, and if there is a possibility I could just return it I may. I LOVE this phone, but I have never had a microphone defect in any other phone I have ever owned. I am starting to wonder how such a large company like LG can allow something like this to happen, rightly so, I am very unsure of the longetivity and overall "completeness" of this phone.
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gte460z said:
Just a heads up, the battery is supposed to have pink + signs on it. When those bleed and the sticker is just an ugly mess of pink blotches, that's when it touched water. Not sure what yours looks like but I figured there may be a chance you are seeing the pink + signs and thinking you are screwed.
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Click to collapse
Oh btw, I recalled something an AT&T rep asked me when I was sending back the Atrix for an RMA. He didn't ask me to check the battery for water damage by looking at the pink crosses, he asked me to look for a white dot on the phone itself. The same white dot is on this phone. U can see it right above the middle screw to the right of the SD embossed sign. That white dot will change color (I forgot what color he said, maybe pink too) if the phone is water damaged.
I think nowadays the battery moisture indicator does not really apply anymore. At my job, we have tons of BB batteries that has indicators showing moisture damage but works perfectly fine. It's most likely just because the batteries get warm n moisture can build up by it.
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
red_solo_cup;21559845
EDIT 2: Does anyone think showing a recording of the static to an AT&T rep be enough evidence? If anyone wants to hear some static you can get an earful [URL="http://dl.dropbox.com/u/16882142/AUD0001.3gp" said:
here[/URL].
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OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
Ha, just figured out the "multi-quote" system.
AllstarE4 said:
Ok I'm sort of confused. Is this only happening with something plugged into the 3.5mm headphone jack, or are you referring to the actual built in mic on the bottom of the phone?
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Click to collapse
The mic in question is the Nitro's built in microphone.
aquariuz23 said:
OUCH!! I forgot to turned down the speakers n i got a bad shock!
anywho, do u have an at&t authorized repair/warranty center by where u live/work? I say bring your phone n recording over to them n show it to them, let them hear it n explain this happens sporadically. If u want, tell them u can call their phone there n let it sit for 10 minutes or so until it happens again. But just make sure it can be recreated in their presence though. Otherwise u should just call 611 (or is it 511...411?? ) talk with them n wait till it happens over the phone lol!
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Click to collapse
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
Easiest way to unroot is to download superoneclick 2.3.3 and click the unroot button with usb debugging enabled on the phone. I have done it several times without fail.
Which method did you use to root it? I know in the SuperOneClick program there is an "Unroot" button.
use malninion's unbricking solution to unroot your phone and restore it to factory if you are concerned about a root getting in the way of an exchange and are unable to deroot. also, all exchanges of this phone under warranty are for refurbished units, LG policy.
Refurbs are fine if they still hold the 1 year warranty. Do you know the details?
if you are asking me, do I know the details of what?
scott0 said:
if you are asking me, do I know the details of what?
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Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
AllstarE4 said:
Sorry, yes. Do you know the details of factory warranty on a refurbished phone?
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The LG rep and the ATT rep I spoke with yesterday said the refurbs are better and they carry full warranty. I *thought* I heard the LG rep say our phone has a 6 month warranty, new or refurbed but it very well could be 1 year. Both reps said all refurbished phones are tested v. 10% of new phones are tested. Not sure how that makes a refurb better but that's all the details I was given re: the exchange policy.
Also, I went through the troubleshooting of mine on the phone with ATT, that agent issued a return authorization that I could have used locally by just bringing the phone in and getting a replacement. I got the impression that there would be no on-site attempt to fix my phone, just a visual inspection of the glass, case and water damage marks.
I was able to fix my phone so I didn't have to go through with it all.
Maybe it's 6 months on a new one. I think I heard 1 year, but I guess I'm not positive on that.
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
red_solo_cup said:
Ha, just figured out the "multi-quote" system.
The mic in question is the Nitro's built in microphone.
Thanks, the Chicago Warranty center is a couple blocks from my work. It looks like I may be able to get "same-day, face-to-face warranty and technical support." This certainly is good news. And thanks for the info about the water damage indicator, white gold!
I guess my main concerns now are backing up and unrooting.
-I guess I will have to purchase titanium backup and go that route. Anything special I should know about backing up?
-As far as unrooting goes, I think I can recall seeing some post about it on this forum, I will have to go hunting. Are there any known successful methods?
EDIT: according to this thread, [email protected] says he has unrooted it. Thanks again for the help guys, I am starting to think this won't be such a PITA afterall.
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Click to collapse
Or, you can simply remove the super user icon from the app drawer and they won't even know the phone was ever rooted (unless they go into applications and search for it, which I HIGHLY doubt they will even bother). About backing up, how many apps do you have on your phone? Does it really matter if u have to reinstall them again? If it does, then get TiBu free edition n manually accept every reinstallation process.
As for contacts, sync them all to your gmail acc, n your emails should already be synced anyways. For sms/mms, get go sms pro (free) and it has the feature to backup your sms/mms to the phone which u can then back up to your computer.
Don't bother with restoring to factory settings, just hand the phone to them, removing any icons of apps that might indicate you are rooted.
gte460z said:
It does not matter which method you used to root your phone (doomlord or superoneclick), superoneclick can unroot the phone fine without restoring the phone via Mal's guide. I use doomlord to root and superoneclick to unroot on my phone.
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Click to collapse
but a reflash = more fun times!
I have a Captivate Glide (AT&T version), (bought used from ebay) i'm using in in Europe, and the call quality is just weird. The quality overall wouldn't be that bad, but when someone is talking to me, there's a constant creaking/buzzing sound which makes it really bad and hard to endure. It only happens when using speakers, with headsets it looks ok.
Do any of you have any similar experience?
I don't know if it's software related, looked for some modems to flash but couldn't really find any. Tried to update software but it's not supported via Kies and also get some weird error when trying to update from the menu: "DM initialization is not ready. Check network or SIM card" (might have something to do with the non-at&t sim?)
I currently have UCKL1 build & baseband.
Since it's ok with headset, i think it might be hardware-related. Do you think it's speakers are faulty?
if headsets and bluetooth devices are fine then there is a good chance that it may be speaker related.
dudejb said:
if headsets and bluetooth devices are fine then there is a good chance that it may be speaker related.
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Yeah, that's what i thought too. But i would still give a fw update a chance, is there any newer than what i have/where can i get them? Can i flash them with Odin without voiding warranty?
scorpeeon said:
Yeah, that's what i thought too. But i would still give a fw update a chance, is there any newer than what i have/where can i get them? Can i flash them with Odin without voiding warranty?
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Click to collapse
Take a look in the development thread there are many Roms now available for you to try. Oh and if you flash, you do void your warranty, hence why you will see many threads on people trying to put their phone back to stock for warranty service or updates witch no longer get pushed with a modified Rom.
dudejb said:
Take a look in the development thread there are many Roms now available for you to try. Oh and if you flash, you do void your warranty, hence why you will see many threads on people trying to put their phone back to stock for warranty service or updates witch no longer get pushed with a modified Rom.
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Well, i meant i wanted to try stock, official, unmodified ROMs, what i would get from official updates, so it wouldn't void my warranty.
I found one here: UCKI3 but it looks older than what i have.
sounds like your speaker is popped or a bad connection to the speaker, certianly not anything software can fix, altho i havent pulled my glide apart some phones have a 2nd speaker for "load speaker" others im told use the same speaker but run thru a different "preamp" so bad connections anywhere in that circuit can cause fuzz.
as far as warranty work or keeping it intacted at&t wont honor any warranty on a 2nd hand phone, new in the box or not, subscriber or not (i have tried) so if it was purchased thru ebay your likely out of luck there. ebay does have a 30 day guarantee so if your in that window you can prolly get a refund.
helpslip said:
sounds like your speaker is popped or a bad connection to the speaker, certianly not anything software can fix, altho i havent pulled my glide apart some phones have a 2nd speaker for "load speaker" others im told use the same speaker but run thru a different "preamp" so bad connections anywhere in that circuit can cause fuzz.
as far as warranty work or keeping it intacted at&t wont honor any warranty on a 2nd hand phone, new in the box or not, subscriber or not (i have tried) so if it was purchased thru ebay your likely out of luck there. ebay does have a 30 day guarantee so if your in that window you can prolly get a refund.
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That's bad news. And even if AT&T would take care of it, it's not much of use because i live in Europe. I guess the best thing to do is investigate if local Samsung services can repair it, and if they can, talk to the seller to pay for it's price. If they can't repair it then... i guess i'll have to live with the 30 day guarantee and send it back...
yeah talk to the sammy repair folks quick ebay has really stepped up their game as far as ixing problems & what not. just do all your communications thru ebay so you/they have a record of the situation even if the seller doesnt want to help ebay may step in & fix to keep everyone happy....good luck!
helpslip said:
yeah talk to the sammy repair folks quick ebay has really stepped up their game as far as ixing problems & what not. just do all your communications thru ebay so you/they have a record of the situation even if the seller doesnt want to help ebay may step in & fix to keep everyone happy....good luck!
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Called the Sammy service, turns out they don't support this model in this country at all, and i guess this stands for whole Europe, so repairing is not really an option unless i go/send it to USA for this.
I don't know what to do, should i just send it back? It's a really annoying error but don't know if it's worth all the hustle...
it is a nice Android device but remember it is a phone and if it bothers you to use it as such I would try to get it returned or serviced.
Sent from my SAMSUNG-SGH-I927R using XDA
I looked into the return policy and only found this:
"Your ability to return an item depends on the seller's return policy, which you should be able to find in the listing or by asking the seller.
While we encourage sellers to be clear and specific about their return policy, it's up to them whether they accept returns.
If your item doesn't match the listing description, you should contact the seller first. If that doesn't work out, you can open a case in our Resolution Center."
Are you sure there's a 30 days guarantee in all cases? How can i do that?
I already tried to contact with the seller several days ago but no answer yet.
Hi,
I have a Note 2 N7105 that has random statics when listening via the audio jack. A slight tap usually fixes this but it comes back quite often now. I use a pair of tweezers and have removed some lint that was in there. I read other online threads with the same problem, that's where I got the tapping it idea from. But I have also read that they replace the audio jack and it is still not working!
So I am fairly technical with phones. But ever since I opened my HTC HD2 phone before and shattered the screen (the hot glue was hard to remove) making it redundant, I am a little bit afraid of opening up phones with massive screens. I already have a spare audio jack port that I bought off ebay so I am all ready but just wanted to make sure that it is a fairly easy matter!
I re-flashed a stock 4.4.2 rom back on to my phone but I have the Knox 0x1 flag. But I have only had the phone for about 1 year 8 months (2 years manufacturers guarantee in the UK). Thinking whether I could try positing it to Samsung anyway, worse thing that will happen is they send it back? But it's not really a software related issue. Besides, the UK has the Sales of Goods Act consumer rights that overrules warranties, where devices should last up to 6 years, and this phone cost £500+ when it was released and it's barely been 2 years. Wonder if I could use this? However, I tried contacting Samsung before a few months ago twice about my audio port not working, and they refuse to fix it because of "wear and tear" and it's not a manufacturer defect. What a joke. But it turns out that the audio port was working and it was my earphones that stopped working haha.
I tried to go back to my carrier (EE UK) where I pay monthly but they told me to go to the Samsung website and get them to fix it.
I am not sure what my best option is. I've only just got a Note 3 so I simply want to get the audio port fixed to sell on.
Thank you for reading and I hope someone can tell me what the best option is and offer any advice. Cheers
Perhaps you can check with your bank ?
Sometimes they let you take out phone insurance for free if you have a bank/current account with them.
I know Halifax n Barclays do........
derss123 said:
Perhaps you can check with your bank ?
Sometimes they let you take out phone insurance for free if you have a bank/current account with them.
I know Halifax n Barclays do........
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Click to collapse
Thanks. But I don't take up on those insurance offers, just couldn't justify it . Now my choice is either to change it myself or try return it for warranty (although Samsung are a bit picky...).. Do you think EE should accept responsibility and do it for me? Just wondering whether anyone has had experience in opening the note 2 and replacing the audioport. If it's fairly easy with not much that can go wrong, I might give it a go.