N975W black screen of death - Samsung Galaxy Note 10+ Questions & Answers

Is anyone experiencing the black screen of death (or all the pixels lit up at the same time).
This seems to happen completely randomly. Phone could be asleep in my pocket, I'll take it out and tap the screen or power and it does nothing. Just a black screen. Sometimes it comes back after 30 seconds or so (as if to kinda of wake up finally) and sometimes it shows ALL the screens pixels lit up at once in a snow storm of color.. then can wake up.
Other times I'm forced to do a force reboot then it seems fine.
It can happen multiple times per day out of the blue.. even if I'm actively using the phone, will go black screen.
Not sure if I have to bring it back or not.
Will try a system restore in Odin.
I have already tried a factory reset. Problem comes back...

Go claim warranty ASAP

You're in Canada. Return it or factory reset
Sent from my SM-N975F using Tapatalk

Brava27 said:
You're in Canada. Return it or factory reset
Click to expand...
Click to collapse
Returning it is probably my only option. Tried factory reset. Going to restore the OS with Odin. But I doubt that will change anything.
I am surprised others haven't posted anything on XDA. From a search on Google, I don't appear to be the only one..

enigma4321 said:
Returning it is probably my only option. Tried factory reset. Going to restore the OS with Odin. But I doubt that will change anything.
I am surprised others haven't posted anything on XDA. From a search on Google, I don't appear to be the only one..
Click to expand...
Click to collapse
Probably first batch issues. Vibration motor and black screen problems. I got mine from ebay and live in Toronto.
Sent from my SM-N975F using Tapatalk

Brava27 said:
Probably first batch issues. Vibration motor and black screen problems. I got mine from ebay and live in Toronto.
Click to expand...
Click to collapse
Ya you could be right..
Thanks

Related

Screen weird after dropping my phone

I dropped my GN and now the screen is weird.
Phone boots fine and screen looks fine until a few seconds *after* the desktop completely appears. Then it turns really, really dim with a purple tinge. Brightness and color are fine until after it completely boots up.
I tried a battery pull. Same thing happens. Something broke?
You dropped it.
The screen isn't working correctly any more.
Yes I would say something broke.
spencer88 said:
You dropped it.
The screen isn't working correctly any more.
Yes I would say something broke.
Click to expand...
Click to collapse
duh. suggestions for a fix?
dynamicpda said:
I dropped my GN and now the screen is weird.
Phone boots fine and screen looks fine until a few seconds *after* the desktop completely appears. Then it turns really, really dim with a purple tinge. Brightness and color are fine until after it completely boots up.
I tried a battery pull. Same thing happens. Something broke?
Click to expand...
Click to collapse
Tried changing backlight/brightness settings?
harveydent said:
Tried changing backlight/brightness settings?
Click to expand...
Click to collapse
harvey, I toggled parameters under settings. no change. I have to set the screen on maximum brightness to see anything, the maximum brightness i can tweak now is still very dim; nothing returns it to normal.
if there are no obvious signs of dropping the phone (cracks or dents around the housing) you could try sending it back to samsung for replacement, and just say that you woke up one day and its fooked lol
IINexusII said:
if there are no obvious signs of dropping the phone (cracks or dents around the housing) you could try sending it back to samsung for replacement, and just say that you woke up one day and its fooked
Click to expand...
Click to collapse
I have insurance on it. Doesn't that cover drops? Do you know how long I will be without a phone if I bring it into a VZW store? Thanks
Well you did ask if something broke, don't be an arse when someone replies with an answer.
Anyways, just sell it and get a new one, the screen on the GNex is ridiculously expensive. Literally worth half the phone. https://www.wholesalegadgetparts.com/product.php?productid=18791&cat=1026&page=1
dynamicpda said:
I have insurance on it. Doesn't that cover drops? Do you know how long I will be without a phone if I bring it into a VZW store? Thanks
Click to expand...
Click to collapse
Depends what the insurance says it covers, some are just extended warranties on the tech, they don't cover accidental damage. And idk how Verizon does it, but my gf went into Sprint, told them the camera stopped working (it did, as a result of water damage ) and they gave her a new one on the spot.
theking_13 said:
Well you did ask if something broke, don't be an arse when someone replies with an answer.
Anyways, just sell it and get a new one, the screen on the GNex is ridiculously expensive. Literally worth half the phone. https://www.wholesalegadgetparts.com/product.php?productid=18791&cat=1026&page=1
Click to expand...
Click to collapse
theking, I'll be more literal next time.
I'll go over to Verizon and see what my options are under the Asurion warranty. I'm tempted to buy a new one if I can get it for $199, then sell the broken one for what I can get. I want to exhaust my options here before bringing in the phone because wiping the phone, restoring to stock, and then possibly being without one for a few days is a pain.
Thanks for the comments on the warranty. I'll just drop in. Problem is that the phone is rooted and ROMed so I have to finesse that issue.
Oddly enough, I have this same exact problem. I didn't drop mine, however. I rebooted the phone and it just started doing this. The backlight seems to work fine in recovery, during the boot animation, and the initial screen after boot. After about 5 seconds it then goes to this very dim screen. I can't help but think that if it "broke" somehow that the backlight wouldn't come on at all.
Running AOKP M5
HuskerWebhead said:
Oddly enough, I have this same exact problem. I didn't drop mine, however. I rebooted the phone and it just started doing this. The backlight seems to work fine in recovery, during the boot animation, and the initial screen after boot. After about 5 seconds it then goes to this very dim screen. I can't help but think that if it "broke" somehow that the backlight wouldn't come on at all.
Running AOKP M5
Click to expand...
Click to collapse
I'm guessing a sensor or regulator got whacked in the drop. I don't seem to be able to find any references via Google to others with our situation.
dynamicpda said:
I'll go over to Verizon and see what my options are under the Asurion warranty. I'm tempted to buy a new one if I can get it for $199, then sell the broken one for what I can get. I want to exhaust my options here before bringing in the phone because wiping the phone, restoring to stock, and then possibly being without one for a few days is a pain.
Click to expand...
Click to collapse
depends on the coverage you got if insurance will replace it and there will be a deductible.
you wont get another for $199 unless you have an upgrade on a line that you are willing to burn to get it.
dynamicpda said:
I'm guessing a sensor or regulator got whacked in the drop. I don't seem to be able to find any references via Google to others with our situation.
Click to expand...
Click to collapse
Yeah, I didn't drop mine though.
HuskerWebhead said:
Yeah, I didn't drop mine though.
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Click to collapse
Ok. Whatever it is, it seems to be something subtle. Any luck on finding a fix?
Not yet. I'm restoring to a previous backup to see if I still have the problem or not.
EDIT: Restoring back to a previous nandroid backup resolved the issue. The backlight no longer goes dim. It had to have been something in the software somewhere freaking out.
Hang on.... Are you guys running Franco Kernel? His latest app update screws up the colour control and causes all multipliers to stick on 418 or something similar if you don't adjust them before a reboot (after app update). Try checking the colour multipliers before nandroid or sending off Samsung!
Regards.
Interesting. I'm not running Franco, but I do have the Kernel Update App of his (running Imoseyon Lean Kernel). Luckily, I did a nandroid backup before I restored back to the previous nandroid.
lynxboy said:
Hang on.... Are you guys running Franco Kernel? His latest app update screws up the colour control and causes all multipliers to stick on 418 or something similar if you don't adjust them before a reboot (after app update). Try checking the colour multipliers before nandroid or sending off Samsung!
Regards.
Click to expand...
Click to collapse
You saved me, bro. Ridiculous. I updated the Franco app last night. I guess I hadn't rebooted until after I dropped the phone.
lynxboy said:
Hang on.... Are you guys running Franco Kernel? His latest app update screws up the colour control and causes all multipliers to stick on 418 or something similar if you don't adjust them before a reboot (after app update). Try checking the colour multipliers before nandroid or sending off Samsung!
Regards.
Click to expand...
Click to collapse
That was it for me too. Ran the latest update for the app and rebooted. All is well. Thanks!
HuskerWebhead said:
Interesting. I'm not running Franco, but I do have the Kernel Update App of his (running Imoseyon Lean Kernel). Luckily, I did a nandroid backup before I restored back to the previous nandroid.
Click to expand...
Click to collapse
Glad it worked out for you too and that you had a nandroid back up.

[Q] Screen Replacement Green Tint

I just replaced my screen and digitizer, fairly simple and straight forward.
On bottling up the first time with the new screen the phone powered up and was green. Looked like night vision. I powered it down, opened it back up hoping I goofed a connection. There are only two connections to make so I undid and redid. Fired back up the phone and it booted almost normal, it started green but then faded back to normal. On any subsequent display off and back on it will start green and then go normal. The longer the display is off the Longer it takes fr the green to fade away.
So my question is, did I get a bad replacement or did I good something up? I waited 3 weeks for this to come from China and at $150 I don't want to just run out and get another one.
Thoughts?
pmessana said:
I just replaced my screen and digitizer, fairly simple and straight forward.
On bottling up the first time with the new screen the phone powered up and was green. Looked like night vision. I powered it down, opened it back up hoping I goofed a connection. There are only two connections to make so I undid and redid. Fired back up the phone and it booted almost normal, it started green but then faded back to normal. On any subsequent display off and back on it will start green and then go normal. The longer the display is off the Longer it takes fr the green to fade away.
So my question is, did I get a bad replacement or did I good something up? I waited 3 weeks for this to come from China and at $150 I don't want to just run out and get another one.
Thoughts?
Click to expand...
Click to collapse
I have had the exact same thing happening to me. I have tried basically everything on the software side, going back and forth between rom/radio/kernel/bootloader with no luck. Tested the screen with a color tuner and it appears that there are no RED as of the RGB. So i have concluded this to be a faulty screen.
I am planning on doing a second screen replacement, so just hold on and i will post you with an update of how it went. Ordered the screen today, so guessing it will arrive in two weeks time.
jorgen.bruntveit said:
I have had the exact same thing happening to me. I have tried basically everything on the software side, going back and forth between rom/radio/kernel/bootloader with no luck. Tested the screen with a color tuner and it appears that there are no RED as of the RGB. So i have concluded this to be a faulty screen.
I am planning on doing a second screen replacement, so just hold on and i will post you with an update of how it went. Ordered the screen today, so guessing it will arrive in two weeks time.
Click to expand...
Click to collapse
The thing with mine is that it turns to normal after 30-40 seconds, as if it has to warm up.
pmessana said:
The thing with mine is that it turns to normal after 30-40 seconds, as if it has to warm up.
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Click to collapse
Got the screen replacement today, worked a charm. No more green! :laugh:
just for kicks how long did it take to do the screen replacement?
Sent from my Galaxy Nexus using xda premium
rsswga said:
just for kicks how long did it take to do the screen replacement?
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
About 40 minutes, fairly straight forward
I am also getting same green color, do I have get another screen?
mudassar007 said:
I am also getting same green color, do I have get another screen?
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Click to collapse
Did you get this green color after a screen replacement? In my case it was a bad screen, so a new replacement did the trick.

Green hue on all blacks appeared?

The screen on my note 3 suddenly showed a green hue color. I took some screen shots to show but after I pressed the power button(standby) to turn screen off then back on again the green hue disappeared?
So thinking the pictures would still prove the issue, no I was wrong the screen captures I took with the green hue are also fine . Not sure whats going on...Perhaps it is hardware related hence why it does not show in the captures. Basically all the blacks had a green hue to them / in fact were green .
Today is the 14th day for me to return or exchange the device at t mobile. Please advise. I did install some dark wallpaper apps but deleted them yesterday, was using normal stock wallpapers. I am not rooted.
Do you think it is hardware related? I believe if it was software related then the screen captures ( which I took when screen went green) would also show the green hue.
Had the same problem here but mine had a pink hue.Try to reset the colors. Just type *#0*# on your phone dialer and use the 3 colors for 5 minutes each, it will reset the pixels.
Sent from my SM-N900T using Tapatalk
It went away when I pressed it on standby and back again.
What gets me concerned is that when I took a screen shot when it was green it didn't show on the picture after it remedied itself.
Sent from my SM-N900T using Tapatalk
So have the problem gotten worse since then?
I have seen it now and then. Often happened when I was on the phone and closed and opened the lid.
Happened now that I opened the lid after attaching it to the charger.
Should I expect it to get worse, and therefore return it for a new one or will it be a rare bug now and then?
Reading mode enabled?
wolf5 said:
So have the problem gotten worse since then?
I have seen it now and then. Often happened when I was on the phone and closed and opened the lid.
Happened now that I opened the lid after attaching it to the charger.
Should I expect it to get worse, and therefore return it for a new one or will it be a rare bug now and then?
Click to expand...
Click to collapse
Hi,
I bought mine in October 4th 2013, has occurred twice so far. Taking screen shots does not show it. I am thinking it is a software glitch.
Reading mode was not enabled. All dark areas of screen goes green.
Limeybastard said:
Hi,
I bought mine in October 4th 2013, has occurred twice so far. Taking screen shots does not show it. I am thinking it is a software glitch.
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Click to collapse
If you are doing a screen shot, it is reading the state from the device and saving it. So later if you look at that screen shot and it looks okay it most likely is not software. If you look at the screen shot while the unit is displaying the green look and it looks right, then you most likely have a software issue.
Sounds like a hardware issue or perhaps some weird mode being set by software. I still think it is hardware though.
krelvinaz said:
If you are doing a screen shot, it is reading the state from the device and saving it. So later if you look at that screen shot and it looks okay it most likely is not software. If you look at the screen shot while the unit is displaying the green look and it looks right, then you most likely have a software issue.
Sounds like a hardware issue or perhaps some weird mode being set by software. I still think it is hardware though.
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Click to collapse
I perhaps hoped that you had answered my question when I first posted as this occurrence first happened on the 14th day of my purchase, so I had a choice to return to T Mobile store for swap out. Either way, only occurred twice so far, so I am not worrying too much about it. Shelf life for phone for me is approx 12 months max, so all is good thus far. Pressing the standby button afaik cleared it up at the times it occured.
I too have had this happen twice now and months in between. Happened after mj5 update could that be a cause
Sent from my SAMSUNG-SM-N900A using Tapatalk
Expydude said:
I too have had this happen twice now and months in between. Happened after mj5 update could that be a cause
Sent from my SAMSUNG-SM-N900A using Tapatalk
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Click to collapse
Doubt it, as mine is stock N900T that has no updates as of yet.
The first time I rebooted and it went away. The second time it was only like that for a few seconds and cleared up on its own. I'm on the at&t version
Sent from my SAMSUNG-SM-N900A using Tapatalk
Mines does this once every few days apart, if I just turn off the screen and turn it back on it goes away. I also took screen shoots but they show fine in the gallery. I only seen it once on my wife's note.
I have exactly the same problem, the green hue appear, and turning off the screen or dial *#0*# and select one of the color to test the screen can clear that away. it happens once per one or two weeks for me. I'm worried that may be a hardware issues and that is a symptom before the device fail. Does any of you have this happened then your phone became not working ?
btw, It's seems happens after I changed to a magnetic flip case ,not sure if that's related, will try not using that case and see if that will gone away. Are you guys having this problem also using a case with magnetic flip ?

ATT NOTE 4 phantom touches and screen dead spots

I have had this happen a few times, especially after texting. The lower part of he screen becomes no responsive. Other times I will open an app and another will open before it and that app is no where near each other.
Just wondering if anyone else has seen this. Probably going to factory reset and try again, and see if these issues come back.
I've had to pull the battery out several times to get the screen to respond.
raiu said:
I have had this happen a few times, especially after texting. The lower part of he screen becomes no responsive. Other times I will open an app and another will open before it and that app is no where near each other.
Just wondering if anyone else has seen this. Probably going to factory reset and try again, and see if these issues come back.
I've had to pull the battery out several times to get the screen to respond.
Click to expand...
Click to collapse
I'd just exchange it asap man. Hopefully you're within your time to do that.
Clienterror said:
I'd just exchange it asap man. Hopefully you're within your time to do that.
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Click to collapse
I'm in refurb land now lol

Sudden phone screen issue

Hello,
I've had my A70 for almost 8 months now, it's been great and I never had any issues with it, no root, no ROMS, nothing out of ordinary. While I was using it yesterday night, the screen suddenly turned off, I was surprised because the battery was almost full, so I thought maybe I pressed on the power button by mistake, so I pressed it once again, only to keep looking at my reflection on the screen, I tried force rebooting the phone, no luck, OK google works, Face recognition also works normally, everything is working, but I can't see anything on the screen, I thought that it might be a screen issue, but I don't think it is anymore, because sometimes when I hold it in certain ways, the screen works but with apparent noise/flicker, or shows incorrect colors, I'd like to show you but sadly I don't own any other phone. Could it be a connector issue that can be fixed easily? and if anyone is in Germany, any idea how much a fix could cost?
Thank you.
1Recycle Bin1 said:
Hello,
I've had my A70 for almost 8 months now, it's been great and I never had any issues with it, no root, no ROMS, nothing out of ordinary. While I was using it yesterday night, the screen suddenly turned off, I was surprised because the battery was almost full, so I thought maybe I pressed on the power button by mistake, so I pressed it once again, only to keep looking at my reflection on the screen, I tried force rebooting the phone, no luck, OK google works, Face recognition also works normally, everything is working, but I can't see anything on the screen, I thought that it might be a screen issue, but I don't think it is anymore, because sometimes when I hold it in certain ways, the screen works but with apparent noise/flicker, or shows incorrect colors, I'd like to show you but sadly I don't own any other phone. Could it be a connector issue that can be fixed easily? and if anyone is in Germany, any idea how much a fix could cost?
Thank you.
Click to expand...
Click to collapse
I had an issue with the screen a while back and went to a Samsung service. They replaced the screen along with the battery under warranty.
https://r.tapatalk.com/shareLink/to...3&share_fid=3793&share_type=t&link_source=app
Sent from my SM-A705FN using Tapatalk
Siberian Tiger said:
I had an issue with the screen a while back and went to a Samsung service. They replaced the screen along with the battery under warranty.
https://r.tapatalk.com/shareLink/to...3&share_fid=3793&share_type=t&link_source=app
Click to expand...
Click to collapse
If it's under warranty, go to your regional Samsung office for repair
Did u update to android 10? If so enable accidental touch protection they fricked something up there seen multiple phones after the update with this issue. Hopefully Samsung will release an fix soon bcs its anoying as frick.

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