Develop Bugs

TMo doesnt warranty the back cover?

My back cover since day one hasn't clipped on properly, always having a small gap top left corner. I called tmobile about it and was told they dont warranty parts of the phone, just the phone itself. They gave me Samsung number and told me to call them. they said I might be charged and it might not be under warranty. What's up with that??

stevessvt said:
My back cover since day one hasn't clipped on properly, always having a small gap top left corner. I called tmobile about it and was told they dont warranty parts of the phone, just the phone itself. They gave me Samsung number and told me to call them. they said I might be charged and it might not be under warranty. What's up with that??
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What # did they give you? Hopefully Samsung will send out a new back cover at no cost..

888 987-4357 is the number. They said to call tomorrow and ask them. I just can't fathom TMobile doesn't carry replacement parts for every part of the phone.

stevessvt said:
888 987-4357 is the number. They said to call tomorrow and ask them. I just can't fathom TMobile doesn't carry replacement parts for every part of the phone.
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Let us know how it goes tomorrow, worse case scenario: http://www.ebay.com/sch/i.html?_nkw=samsung+note+2+back+cover

stevessvt said:
888 987-4357 is the number. They said to call tomorrow and ask them. I just can't fathom TMobile doesn't carry replacement parts for every part of the phone.
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They probably dont. They resale the phone from Samsung. That would be like saying Walmart carries Furby replacement parts. Did they offer to replace the phone under warranty?
Sent from my SGH-T889 using Tapatalk 2

SMARTPHONEPC said:
Let us know how it goes tomorrow, worse case scenario: http://www.ebay.com/sch/i.html?_nkw=samsung+note+2+back+cover
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Click to collapse
Thanks for the link, I did look at those, and the are good looking. Definately a possibility, but you lose NFC function. Although not that big a deal.
_Dennis_ said:
They probably dont. They resale the phone from Samsung. That would be like saying Walmart carries Furby replacement parts. Did they offer to replace the phone under warranty?
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
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It's a crushed tab on the battery cover itself, so since its not the phone they never offered to replace it.

Sucks. Sometimes they replace the whole divice if they dont have spare parts is all. Like hove some times they repkace the phone for a malfunctioning s-pen
Sent from my SGH-T889 using Tapatalk 2

Ive had that problem. Its maybe because improper install. I took mine off and put back on starting from the place where you take it off and slide your fingers down applying pressure and do that all the way. Maybe that will work.
Sent from my SGH-T889 using xda premium

Let me know if Samsung will replace that back cover for free! Same problem here
Sent from my SGH-T889 using XDA Premium App

I had a problem with my tmobile white gs3 battery cover turning blue/discolored. Samsung was no help whatsoever. Offered to charge me for a replacement.
Today I called Samsung about an s pen replacement because mine is finicky and I have to bang it against a hard surface for it to work again (have to repeat this process every few hours). They told me to send them the pen and wait a week or two so they can diagnose the pen. Not kidding.
Good luck to you sir.
Also T-mobile was no help either.
Sent from my SGH-T889 using Tapatalk 2

Might try a back cover from Sprint and see if it fits. Its not branded which is my preference.

mscion said:
Might try a back cover from Sprint and see if it fits. Its not branded which is my preference.
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Click to collapse
All tge back covers are the same. Thats why all the flip covers are branded omly by Samsung.
Sent from my handheld Android 'PC', NOTE II

Just an update, I haven't had the time to contact Samsung yet, going to try tomorrow and will update.

So I called Samsung and was told since it came from TMo that way, I have to get them to replace it, or buy a new one.

Called TMo back again and they spoke to Samsung, basically Samsung doesnt even have any to sell yet, but in the meantime TMo is crediting my account for the $11 it will cost Samsung to send me one once it comes in stock. They did reiterate that you have 14 days to make sure there are no physical abnormalities with the phone, and once past that the phone itself has a one year warranty, nothing else that came in the box does, and they are giving me this one time courtesy.

My back cover doesn't fit well either. Hope to find a cheap replacement with NFC online, maybe even aluminum.

one80oneday said:
My back cover doesn't fit well either. Hope to find a cheap replacement with NFC online, maybe even aluminum.
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If its metal it wont have NFC in it because it wont work through the metal.

stevessvt said:
If its metal it wont have NFC in it because it wont work through the metal.
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I just tested this by placing an aluminum clipboard over an nfc tag an the phone read it just fine.
*Signature blocks shouldn't default to free advertising.*
Sent from my T-Mobile Samsung Galaxy Note 2 via Solavei.

Hmm,...my galaxy nexus had problems with it. Either way, from what Ive found, I dont think any of the metal backs have the built in NFC antenna like the factory one does.

Lost my GS3, how to claim?

Hey guys, lost my gs3 at a bar last night. Or someone stole it, Idk. Luckily using my dad's gs3 since he's away. I do have insurance with asurion and I understand I'll pay a 150 $ fee for a new phone, but can I go to a tmo store and do that there, or do I have to do everything online and wait for my phone to be shipped?
Also, will I get a refurb back, or a new gs3 since I paid the big fee?
Will thank for any help!
Thanks in advance.

durps said:
Hey guys, lost my gs3 at a bar last night. Or someone stole it, Idk. Luckily using my dad's gs3 since he's away. I do have insurance with asurion and I understand I'll pay a 150 $ fee for a new phone, but can I go to a tmo store and do that there, or do I have to do everything online and wait for my phone to be shipped?
Also, will I get a refurb back, or a new gs3 since I paid the big fee?
Will thank for any help!
Thanks in advance.
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Click to collapse
You have to do it online from asurian website. There is nothing with tmobile.
And be sure to say you lost it, not som1 took it.
You need proof of purchase. Box cutting or receipt. Fee is 130 bucks.
99 in 100 times you will receive refurb phone but there is chance of getting new phone too. Last week my friend got brand new on box as replacement.
Gud luck.

I went to tmobile and all they did was get me on a call with asurion. I'm guessing they shipped me a brand new one since it came with the original box plus the charger and headphones.
Sent from Flip's S3

elflip88 said:
I went to tmobile and all they did was get me on a call with asurion. I'm guessing they shipped me a brand new one since it came with the original box plus the charger and headphones.
Sent from Flip's S3
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Refurb phones are also shipped fully shrink wrapped in the box with accessories.

You have to show proof of purchase even though T-Mobile has all that information? I bought mine through telesales, I don't have the receipt as they never gave me one and I need my UPC for my rebate.

SeaFractor said:
Refurb phones are also shipped fully shrink wrapped in the box with accessories.
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Not in the original box.
---------- Post added at 04:32 PM ---------- Previous post was at 04:28 PM ----------
EtherealRemnant said:
You have to show proof of purchase even though T-Mobile has all that information? I bought mine through telesales, I don't have the receipt as they never gave me one and I need my UPC for my rebate.
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You do not need a receipt through T-Mobile or Asurion.

Thank you for that, I thought that was a bit odd of a requirement.

EtherealRemnant said:
Thank you for that, I thought that was a bit odd of a requirement.
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Next Day Air shipping is also included in that $130 fee. So if you order the new phone through Asurion's website today, you have good chances of receiving the new phone by Friday.

Towle has it perfectly down to the tee, although my experience was a little different because I did not need to obtain any kind of proof of purchase for this process. If you're anything like me you don't like to leave things dependent on an e-mail and would rather talk to a human being about the issue and get it resolved quickly. You can call Ausurion (number is on their website) and speak to a representative, they will just confirm your identity, charge your card for the $130 and ship it out next day. The replacement I received was a refurb but came with the newer UVDLJC modem even though my old phone had the UVDLJA modem.

whoaatricc said:
Towle has it perfectly down to the tee, although my experience was a little different because I did not need to obtain any kind of proof of purchase for this process. If you're anything like me you don't like to leave things dependent on an e-mail and would rather talk to a human being about the issue and get it resolved quickly. You can call Ausurion (number is on their website) and speak to a representative, they will just confirm your identity, charge your card for the $130 and ship it out next day. The replacement I received was a refurb but came with the newer UVDLJC modem even though my old phone had the UVDLJA modem.
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Click to collapse
Lol
I guess they do all different thing with different people. My friend did online and he dont have to gaive any proof just file it and got it.
I did it by phone and they send me form to fill up (on email) and ask me to send receipt too on fax. I did send all thing via fax.

Yeah I called Asurion around noon and received my new S3 the next day by 3pm. Although thw first claim i did was on my s2, I explained to them that i lost it and they put my case up for review, few days later it passed and they shipped me the phone
Sent from Flip's S3

one thing I like to point out is every time I ordered replacement for insurance claim, they sent me refurbished phone which is fine.. but most refurbished phone they sent don't come with accessories like battery or the back cover.. I am not sure there is an option on Asurion website that you can request as full phone not just half (you know what I mean..). I ran into that when I was replacing my GS2.. just FYI..

myowin said:
one thing I like to point out is every time I ordered replacement for insurance claim, they sent me refurbished phone which is fine.. but most refurbished phone they sent don't come with accessories like battery or the back cover.. I am not sure there is an option on Asurion website that you can request as full phone not just half (you know what I mean..). I ran into that when I was replacing my GS2.. just FYI..
Click to expand...
Click to collapse
He is filing his claim as a lost device. They're not going to send just the phone. If you still have a phone to send back, they may tell you to keep your battery and back cover. In lost/stolen cases, they will send accessories.

[Q] What's in the box?

So I know that the AT&T variant of the note 4 will ship with fast charger, phone, battery, instructions, and spen. Does anyone know if it will include the Samsung earbuds or the replacement tips for spen?

Well, according to AT&Ts website, whats in the box doesnt include the earbuds.

A ****.
https://www.youtube.com/watch?v=ABrSYqiqvzc

cloudraker said:
Well, according to AT&Ts website, whats in the box doesnt include the earbuds.
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Figures, well hopefully the replacement spen tips are included at least. Least of my worries at this point got an email today from AT&T stating that due to high demand my order will ship later than the estimated dates of the 14th threw 16th

Curiosity killed the cat...
When did you order?

sonicsarah said:
Curiosity killed the cat...
When did you order?
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Click to collapse
Oct 1st

NO extras
AndroiderM said:
So I know that the AT&T variant of the note 4 will ship with fast charger, phone, battery, instructions, and spen. Does anyone know if it will include the Samsung earbuds or the replacement tips for spen?
Click to expand...
Click to collapse
I actually asked a rep via online chat about this and she said NO, what is listed on the site as "in the box" is all that is included. I was wondering the same thing because AT&T costs a little more than some of the other carriers. She cited reason as AT&T phones are slightly different and can work outside the U.S or something??? Don't know if I believe that, but thats what she said.

chrane01 said:
I actually asked a rep via online chat about this and she said NO, what is listed on the site as "in the box" is all that is included. I was wondering the same thing because AT&T costs a little more than some of the other carriers. She cited reason as AT&T phones are slightly different and can work outside the U.S or something??? Don't know if I believe that, but thats what she said.
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Click to collapse
I call b.s. on that one. Nothing special about the AT&T version.
Sent from the TermiNOTEr 2! ?

agree
borijess said:
I call b.s. on that one. Nothing special about the AT&T version.
Sent from the TermiNOTEr 2! ?
Click to expand...
Click to collapse
Yeah, I totally agree. I started to disagree with her, but what would be the point? She'd probably delay my order somehow! lol

borijess said:
I call b.s. on that one. Nothing special about the AT&T version.
Sent from the TermiNOTEr 2! ?
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Click to collapse
Yeah there is, it'll be locked down tighter than Area 51. [emoji12]

Here is what is in the box.

at&t probably took all the earbuds that came with the phones, and are putting them in separate packaging to resell later in their stores.

yes cause my box was opened before it got to me
so they are taking the earbuds out to sale them to others which sucks

I seriously doubt it...
tonyd371 said:
so they are taking the earbuds out to sale them to others which sucks
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I just received my new, unopened Note4. Includes sPen spare tips with a tip-puller tool. No earbuds - I doubt AT&T is pulling these out of the box. Just use your favorites. No disappointment, here.

I cut the seal on my box myself and it had no earbuds.

Anyone *NOT* Get the Expected Device Trade-in Value?

Sent my S7E back last Monday. No cracks or obvious damage, but the screen had a few abrasions and hairline scratches. Still got the full $480 credit though. Did you get as much as you expected?

Dodge DeBoulet said:
Sent my S7E back last Monday. No cracks or obvious damage, but the screen had a few abrasions and hairline scratches. Still got the full $480 credit though. Did you get as much as you expected?
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How long did it take you to get your box for send back? I already filled out the form online and have yet to see anything come in so far.

I the form out last Tuesday got it Friday shipping it out this week. My friend took his directly into a Verizon store traded it there.

GigaSPX said:
How long did it take you to get your box for send back? I already filled out the form online and have yet to see anything come in so far.
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Click to collapse
I received my return box before I received my Note 8. I preordered the phone in August, the day that VZW announced the $480 deal. I ended up having to work with a CSR to get the order completed, with the result of having the return box shipped almost immediately and the phone less than a week later. The Note 8 itself arrived the Tuesday immediately after Labor Day.

Yes. They received my S7 Edge back and sent me an exmail saying my trade in value was 20 x 24 payments. You must pay monthly for 2 years if you want the full 480.

In an effort to keep from getting scammed, I went into my local Verizon store and traded it there. It was actually suggested I do that by the rep that helped me when I pre-ordered the Note 8. I always get an Otterbox or other appropriate case when I get a new phone so I don't run into issues with the phone getting damaged because I have butter fingers. Heard too many horror stories of getting cheated out of the full trade in value when shipping it in.

jbonham said:
In an effort to keep from getting scammed, I went into my local Verizon store and traded it there. It was actually suggested I do that by the rep that helped me when I pre-ordered the Note 8. I always get an Otterbox or other appropriate case when I get a new phone so I don't run into issues with the phone getting damaged because I have butter fingers. Heard too many horror stories of getting cheated out of the full trade in value when shipping it in.
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Wow, your in-store experience is way different from mine. I always feel like I need to take a shower after I've visited a corporate store.
I'm much happier doing everything on-line ...

I have a Note 5 with a cracked camera lense. Can I get a high trade in value for It?
Sent from my SM-N950U using Tapatalk

alhadee12 said:
I have a Note 5 with a cracked camera lense. Can I get a high trade in value for It?
Sent from my SM-N950U using Tapatalk
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I don't think so. I sent my husband Mike's Note 5 back to Verizon in exchange for the Note 8 so I could send it to him since he's in the Military and overseas and Verizon told him 300 and his phone was in pristine condition since he put it in a waterproof dust proof case and it didn't even have fingerprints on it and they only gave 128 dollars! So I'm mad and arguing with them about it!

MrMike2182 said:
I don't think so. I sent my husband Mike's Note 5 back to Verizon in exchange for the Note 8 so I could send it to him since he's in the Military and overseas and Verizon told him 300 and his phone was in pristine condition since he put it in a waterproof dust proof case and it didn't even have fingerprints on it and they only gave 128 dollars! So I'm mad and arguing with them about it!
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Click to collapse
That's the current trade in value online $128. Did they state why they went so low?
Sent from my SM-N950U using Tapatalk

alhadee12 said:
That's the current trade in value online $128. Did they state why they went so low?
Sent from my SM-N950U using Tapatalk
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Click to collapse
They didn't state why but they told me 300 in a chat session so I sent them the copy of the chat and I'm still waiting for the response.

MrMike2182 said:
They didn't state why but they told me 300 in a chat session so I sent them the copy of the chat and I'm still waiting for the response.
Click to expand...
Click to collapse
I've never experienced a change in value, but who knows what Verizon is doing right now.
Sent from my SM-N950U using Tapatalk

My note 5 has a tiny crack in the top left corner of the back glass panel. Still get $480. I was confirm about a week after I shipped it back.

Verizon cares about 2 things for a full value trade.
1.) Does the phone power on?
2.) Is the screen cracked?
VZ does not even care if the bootloader is unlocked or the phone being rooted.
If someone got full trade for a device with a cracked screen, it must be really hard to see and you got lucky.

I got $240 for my Note 4. Turned on, no damage. Ran slow as hell but they didn't care. Did the pre-order and return at a Verizon store, easier than waiting for the box and I wanted to make sure that I got the credit they quoted. Took a full bill cycle to hit. Paying $1 a month less for my Note 8 than my wife pays on her S8 lol.

jbonham said:
In an effort to keep from getting scammed, I went into my local Verizon store and traded it there. It was actually suggested I do that by the rep that helped me when I pre-ordered the Note 8. I always get an Otterbox or other appropriate case when I get a new phone so I don't run into issues with the phone getting damaged because I have butter fingers. Heard too many horror stories of getting cheated out of the full trade in value when shipping it in.
Click to expand...
Click to collapse
My mother traded her iPhone 7 in for the Note 8 in store. She got an email the same day saying the 20 dollars for 24 months was added to my account. It took about 3 weeks to get the same email from my S7 that I mailed back. If you're worried about using the mail in, a Corporate store checks it and you get the credit email right away. If you do this, ensure you are going to a VZW Corporate store. If you go to an authorized re-seller, you may have to wait even longer.

Did the mail in and got a message today that they did the full quote of 360 for a original moto z.

Just the opposite. I turned in my pristine Note 5 and they gave me $400 off at the Verizon store for a Note 8. Great Deal! Now I've got a 256GB MicroSD Card in it so I've got a Lambo for the price of a Volkswagen,!
Sent from my SM-N950U using XDA-Developers Legacy app

RMA Refurbished Units

So I got my RMA, but it came in as a refurbished unit. Now I wouldn't normally care, but the speakers were noticeably damaged out of the box and I can't imagine they thoroughly checked it before shipping out the refurbished unit. The next one had burn in out of the box somehow. Does anyone else have any experiences with getting refurbished units from RMAs? And is there a possibility of new units being in stock for replacement? These experiences are making me weary of the refurbished unit.

I got my first RMA and it was a new unit. Haven't really seen others getting a refurbished. Maybe someone else will chime in.

justin654 said:
I got my first RMA and it was a new unit. Haven't really seen others getting a refurbished. Maybe someone else will chime in.
Click to expand...
Click to collapse
I was getting new ones up until around end of February so not sure why. I'm from Canada (name implies) and I think the warehouse is somewhere near Toronto.

AbootCanada said:
I was getting new ones up until around end of February so not sure why. I'm from Canada (name implies) and I think the warehouse is somewhere near Toronto.
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I just got my RMA new unit..this is my 6th one and all are new ones..

Where do you go to get RMA?

ram4ufriends said:
I just got my RMA new unit..this is my 6th one and all are new ones..
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Click to collapse
Are you outside of Canada?

ram4ufriends said:
I just got my RMA new unit..this is my 6th one and all are new ones..
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Click to collapse
Did google require you send everything back including OEM box and charger? Or just the defective phone? I have received an RMA asking me to send "only" the phone back and am worried this is implying they are sending me "only" a phone in return, i.e. refurbished.

sorekade said:
Did google require you send everything back including OEM box and charger? Or just the defective phone? I have received an RMA asking me to send "only" the phone back and am worried this is implying they are sending me "only" a phone in return, i.e. refurbished.
Click to expand...
Click to collapse
They've only ever asked to send back the phone for me even when they sent out new units.

BR7fan said:
Where do you go to get RMA?
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Click to collapse
On the pixel support site. Do you think it'll be different if I called?

AbootCanada said:
On the pixel support site. Do you think it'll be different if I called?
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Click to collapse
I can't find out how to get an exchange ,it says it doesn't do exchanges

All RMA are new. They ship you a brand new phone in retail box etc etc and you send your old phone and box back. I have had several lol

AbootCanada said:
Are you outside of Canada?
Click to expand...
Click to collapse
Yep USA

AbootCanada said:
Are you outside of Canada?
Click to expand...
Click to collapse
Yes, US
---------- Post added at 03:27 AM ---------- Previous post was at 03:26 AM ----------
sorekade said:
Did google require you send everything back including OEM box and charger? Or just the defective phone? I have received an RMA asking me to send "only" the phone back and am worried this is implying they are sending me "only" a phone in return, i.e. refurbished.
Click to expand...
Click to collapse
They only ask for phone..you can keep the charger and everything else with you even when they are sending you the new device...

AbootCanada said:
They've only ever asked to send back the phone for me even when they sent out new units.
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Click to collapse
When I RMA'd mine they asked for everything back.

oneandroidnut said:
All RMA are new. They ship you a brand new phone in retail box etc etc and you send your old phone and box back. I have had several lol
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Click to collapse
Was the case last month, however people I know in Toronto within the last 2 weeks going through the RMA process have gotten refurbished units. The box is different, just a Google logo with no accessories except for a microfibre cloth.

83097markcynt said:
When I RMA'd mine they asked for everything back.
Click to expand...
Click to collapse
It will be different depending on the case, although there doesn't seem to be any specific reason why they'll ask for the accessories and why they won't sometimes.

AbootCanada said:
Was the case last month, however people I know in Toronto within the last 2 weeks going through the RMA process have gotten refurbished units. The box is different, just a Google logo with no accessories except for a microfibre cloth.
Click to expand...
Click to collapse
Maybe that is just Canada? I specifically said I wanted to make sure i got new box with correct esn on it and google assured me all their RMA phones were new and came with everything in box just as a new device. Dont know why other countries would be different though

oneandroidnut said:
Maybe that is just Canada? I specifically said I wanted to make sure i got new box with correct esn on it and google assured me all their RMA phones were new and came with everything in box just as a new device. Dont know why other countries would be different though
Click to expand...
Click to collapse
From what I heard it was always a matter of whether or not they had any new devices in stock for exchange. They copy and pasted something along the lines of we do not know the availability of the warehouse as it depends on the stock or something along those lines each time I asked in my 7 RMAs

AbootCanada said:
From what I heard it was always a matter of whether or not they had any new devices in stock for exchange. They copy and pasted something along the lines of we do not know the availability of the warehouse as it depends on the stock or something along those lines each time I asked in my 7 RMAs
Click to expand...
Click to collapse
I would tell them I would want for a new one. Screw the refurb and get me a good one! Took me 6 or 7 phones to get mine that I am using now and couldnt be happier!

oneandroidnut said:
I would tell them I would want for a new one. Screw the refurb and get me a good one! Took me 6 or 7 phones to get mine that I am using now and couldnt be happier!
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Click to collapse
I've tried, they have some sort of copy and paste script for that kind of question that goes along the lines of them not knowing how many are in stock at the warehouse and it depends on the stock