My back cover since day one hasn't clipped on properly, always having a small gap top left corner. I called tmobile about it and was told they dont warranty parts of the phone, just the phone itself. They gave me Samsung number and told me to call them. they said I might be charged and it might not be under warranty. What's up with that??
stevessvt said:
My back cover since day one hasn't clipped on properly, always having a small gap top left corner. I called tmobile about it and was told they dont warranty parts of the phone, just the phone itself. They gave me Samsung number and told me to call them. they said I might be charged and it might not be under warranty. What's up with that??
Click to expand...
Click to collapse
What # did they give you? Hopefully Samsung will send out a new back cover at no cost..
888 987-4357 is the number. They said to call tomorrow and ask them. I just can't fathom TMobile doesn't carry replacement parts for every part of the phone.
stevessvt said:
888 987-4357 is the number. They said to call tomorrow and ask them. I just can't fathom TMobile doesn't carry replacement parts for every part of the phone.
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Click to collapse
Let us know how it goes tomorrow, worse case scenario: http://www.ebay.com/sch/i.html?_nkw=samsung+note+2+back+cover
stevessvt said:
888 987-4357 is the number. They said to call tomorrow and ask them. I just can't fathom TMobile doesn't carry replacement parts for every part of the phone.
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Click to collapse
They probably dont. They resale the phone from Samsung. That would be like saying Walmart carries Furby replacement parts. Did they offer to replace the phone under warranty?
Sent from my SGH-T889 using Tapatalk 2
SMARTPHONEPC said:
Let us know how it goes tomorrow, worse case scenario: http://www.ebay.com/sch/i.html?_nkw=samsung+note+2+back+cover
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Click to collapse
Thanks for the link, I did look at those, and the are good looking. Definately a possibility, but you lose NFC function. Although not that big a deal.
_Dennis_ said:
They probably dont. They resale the phone from Samsung. That would be like saying Walmart carries Furby replacement parts. Did they offer to replace the phone under warranty?
Sent from my SGH-T889 using Tapatalk 2
Click to expand...
Click to collapse
It's a crushed tab on the battery cover itself, so since its not the phone they never offered to replace it.
Sucks. Sometimes they replace the whole divice if they dont have spare parts is all. Like hove some times they repkace the phone for a malfunctioning s-pen
Sent from my SGH-T889 using Tapatalk 2
Ive had that problem. Its maybe because improper install. I took mine off and put back on starting from the place where you take it off and slide your fingers down applying pressure and do that all the way. Maybe that will work.
Sent from my SGH-T889 using xda premium
Let me know if Samsung will replace that back cover for free! Same problem here
Sent from my SGH-T889 using XDA Premium App
I had a problem with my tmobile white gs3 battery cover turning blue/discolored. Samsung was no help whatsoever. Offered to charge me for a replacement.
Today I called Samsung about an s pen replacement because mine is finicky and I have to bang it against a hard surface for it to work again (have to repeat this process every few hours). They told me to send them the pen and wait a week or two so they can diagnose the pen. Not kidding.
Good luck to you sir.
Also T-mobile was no help either.
Sent from my SGH-T889 using Tapatalk 2
Might try a back cover from Sprint and see if it fits. Its not branded which is my preference.
mscion said:
Might try a back cover from Sprint and see if it fits. Its not branded which is my preference.
Click to expand...
Click to collapse
All tge back covers are the same. Thats why all the flip covers are branded omly by Samsung.
Sent from my handheld Android 'PC', NOTE II
Just an update, I haven't had the time to contact Samsung yet, going to try tomorrow and will update.
So I called Samsung and was told since it came from TMo that way, I have to get them to replace it, or buy a new one.
Called TMo back again and they spoke to Samsung, basically Samsung doesnt even have any to sell yet, but in the meantime TMo is crediting my account for the $11 it will cost Samsung to send me one once it comes in stock. They did reiterate that you have 14 days to make sure there are no physical abnormalities with the phone, and once past that the phone itself has a one year warranty, nothing else that came in the box does, and they are giving me this one time courtesy.
My back cover doesn't fit well either. Hope to find a cheap replacement with NFC online, maybe even aluminum.
one80oneday said:
My back cover doesn't fit well either. Hope to find a cheap replacement with NFC online, maybe even aluminum.
Click to expand...
Click to collapse
If its metal it wont have NFC in it because it wont work through the metal.
stevessvt said:
If its metal it wont have NFC in it because it wont work through the metal.
Click to expand...
Click to collapse
I just tested this by placing an aluminum clipboard over an nfc tag an the phone read it just fine.
*Signature blocks shouldn't default to free advertising.*
Sent from my T-Mobile Samsung Galaxy Note 2 via Solavei.
Hmm,...my galaxy nexus had problems with it. Either way, from what Ive found, I dont think any of the metal backs have the built in NFC antenna like the factory one does.
Related
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Only time I've done a warranty exchange was on my Sensation back in August. T-Mobile shipped me the replacement phone and I shipped them mine in that same packaging. Not sure if they have changed things. You may want to call them and ask to make sure. Unless you are doing the warranty through Samsung. They would require you to send in your phone.
Pretty much how it was done with the mytouch slide I'm using now. Maybe its a different process since I've only had the galaxy s2 for 3 days?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
That's weird when I bought my g2x I did an exchange like the next day because of reboot issues and I did it like u said they send replacement then u send faulty device I would call and check
Sent from my SGH-T989 using XDA App
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Click to expand...
Click to collapse
Think yo daddy either did it wrong or got bamboozled.
Sent from my SGH-T989 using xda premium
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
shorty87 said:
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
Click to expand...
Click to collapse
It was purchased online, so that was really the only way to do it. It is a warranty exchange (just seems to be a different way than usual), so he did not mess up, I know that for sure cuz I've had phones screw up many times in the past and they were successfully replaced. I'm gonna wait for the replacement to get here hoping it doesn't take too long.
Edit: maybe it wasn't a warranty exchange being done? Could probably be somethin different since it was only 3 days old, who knows haha, whatever I put up here is all I was told.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
If the phone is only 3 days old, you aren't doing a warranty exchange. You are swapping the phone via the return period. Especially if they had you send the back cover and battery back...warranty exchange never includes the back cover (sometimes the battery ).
So the up side is that you'll get a brand new phone back. Downside is that you have to send yours first, and wait for one to be sent back after.
Thanks! That's most likely what's being done
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
This is why I always just buy phones in the store. During the return period you just take it in and swap it out on the spot.
Sent from my SGH-T989 using xda premium
The white Galaxy S II isn't offered in stores...
Stores also have 50 dollar restocking fees if they don't find anything wrong with the phone that isn't a known issue or if you try to get a different color or device.
Sent from my SGH-T989 using XDA App
diazjohn is right. your doing a return and getting another new white one... a much better way than them sending you a refurb....
diazjohn said:
The white Galaxy S II isn't offered in stores...
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Click to collapse
It is to offered in stores. When i bought this last week they asked which one i wanted...
Yeah over here in midlothian, va only the black gs2 is offered in stores. The white gs2 is only available online
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
agentg1001 said:
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Click to expand...
Click to collapse
Stock of refurbished ones. When you keep your old back cover, etc, it's a refurbished one that they've put into a new box [labeled or unlabeled]. If it's a REALLY new phone, then they often don't have very many if any refurbished ones in stock so they send out a new one. and eventually.. someone gets yours without a back cover
MrMalone said:
It is to offered in stores. When i bought this last week they asked which one i wanted...
Click to expand...
Click to collapse
What store did you go to?
Corporate and Branded Third Party Retailers do not carry the white one.
Technically, the small independent retailers are in charge of buying their own stock, so they could carry it...and I'm not sure of National Retailers/Big Box...
Did you buy the white one or see it displayed on the floor?
——— If you find this post helpful, Thanks are appreciated! ———
SCH-i515 ANSWER (2/13/2012):
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a support specialist, I was able to set up a repair order to send my phone to the Samsung Repair Center in Plano, TX, and the total cost (shipping + replacement screen) amounted to $163.46. Turnaround time was a little less than 2 weeks.
Click to expand...
Click to collapse
[Jump to Related Post]
GT-i9250 UPDATE (3/26/2012):
If you're in the USA, unfortunately Samsung will NOT Repair the International Version of the Galaxy Nexus. However, you might find luck calling or Live Chatting Canada's Samsung Repair Centre.
Click to expand...
Click to collapse
[Jump to Related Post]
INSURANCE OPPORTUNITY (3/26/2012):
Verizon currently has Open Enrollment for those who do not currently have device insurance at https://www.vzwphoneprotection.com through 04/30/2012.
Click to expand...
Click to collapse
[Jump to Related Post (a Review of the Insurance Service)]
——— Original Post ———
Had a guy while on public transportation try to steal and then drop my phone on his way off the light rail earlier tonight, the screen is busted and talking to Verizon, there's nothing they can do. Apparently my Verizon store rep never did add insurance.
Looks like the only way I can get my screen fixed is by doing it myself (or finding someone who can, I'll opt for myself though). I've been looking and I haven't had any success in finding a replacement LCD screen and digitizer for my Galaxy Nexus SCH-i515 (CDMA/Verizon).*
Has anyone come across a reputable dealer online who has this part?
* = I have found one dealer online who has it apparently: GoUnlocker.com - I just don't know how legitimate they are. The only reviews I've found on them are from RipOffReport ... 2 reviews, both bad. If anyone has had any experience with them I'd be happy to know how they are.
There's this guy who is selling on eBay. It might be worth asking if the screen he is selling for the GN will fit your CDMA version.
I did get my screen on my GSM Nexus replaced but that was through the retailer's own tech department as it had severe banding issues. It might also be worth calling Samsung and getting the quote for a change? Who knows, it might just be quite close to the price of the part itself?
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
cmdub said:
Call Samsung they should be able to fix it for you as it is still under their warranty
Sent from my Galaxy Nexus using XDA App
Click to expand...
Click to collapse
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Wow, that's a freaking BOLD criminal (and clumsy, too). Good luck with your screen replacement saga!
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Since my phone is still under warranty, and due to the fact that the Galaxy Nexus is a priority support phone for Samsung, the turnaround time provided is the fastest they offer; The turnaround time will be 2-days UPS shipping to Plano, TX; 2-days for repair; and 2-days UPS shipping to return to me.
Samsung informed me that during this time, unfortunately they could not provide me with a loaner phone, that I should check with Verizon to see if they could loan me one in the meantime. I contacted Verizon, and since they were not going to be able to repair my phone as it wasn't insured, they would also not be able to provide me with a loaner phone, but otherwise would have if I had gone through their repair process (which I wasn't eligible for).
Guess I'm going to have to dig out my Sprint Nexus S 4G and use it as a WiFi-only phone (using GrooveIP) during this time. Fortunately I won't be without mobile data as I also usually have my Xoom 4G with me. Gads, I'd probably die otherwise.
--
@s1977 - That guy never responded and I could not find any solid source of information confirming that the I9250 screen is compatible with the I515 Galaxy Nexus. Thanks for looking though!
@cmdub - Admittedly I contacted Samsung as a second-to-last resort, but you were spot on. Thanks!
@frogskins - My thinking was initially with what you posted, I am surprised and pleased that Samsung accepted my repair.
@McDizzle - The guy probably wouldn't have dropped it if I hadn't grabbed at his vest as he was trying to get away from me. Although the screen cracked, it's still a small victory over losing the phone completely.
frogskins said:
Warranty only covers "manufacturers defects". Some punk trying to steal a GN and dropping it is certainly not a defect. At least not Samsung's.
Click to expand...
Click to collapse
I don't agree. They do drop test's on there product and mine cracked at a height of about 30cm. If their tests were done correctly they would realise there product is not durable at all. You shouldn't have to buy a case for a phone for it to be durable. Therefore it should be under warranty.
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow (who happened to be an HTC EVO 3D owner, which is his first true smartphone ever, but he really does want the Galaxy Nexus when it comes out on Sprint), I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Click to expand...
Click to collapse
Dang. I mean, D-A-N-G!
On a whim, I called the 888 number to see if they could help repair my busted SGN screen as well. Sure as scheisse, $163.46 later and I received the UPS labels in an email and was quoted ~2 weeks turn around.
Thanks for the tip!
Follow Up
Zathman said:
So after looking around and finding nothing cheaper than $220 for the replacement screen on GoUnlock.com, I registered for an account on Samsung.com, called up Samsung Mobile Support (+1-888-987-4357) and after talking to a decent fellow, I was able to set up a repair order, and the repair cost would amount to a total of $163.46.
Click to expand...
Click to collapse
It took a little less than two weeks for me to send out my SGN and get it back, and my phone is now in pristine condition. It was reformatted back to ICS 4.0.2 (I had an OTA 4.0.3 on it before I sent it to them, I haven't been able to redownload OTA 4.0.3 for some reason though), and also I haven't had any random reboots (yet) like I have in the past. Since I didn't rip my phone apart, it is still under warranty as how it is explained to me.
Also, I'm running the Otterbox Defender on my SGN now (just in case). It's a nice case and fits perfectly even with the extended battery, and holding it in a gloved hand is a heck of a lot more secure. I'd rather not take another chance.
@Grannypotts - Glad the tip helped!
How in the hell did you come up with that. Sure they perform droptests but it's not covered by warranty. Why? Because it matters where exactly did the phone fall ( side, back, front) and on what ( concrete, wooden floor etc.) Sometimes I'm amazed at some people. I's that hard to think before you speak.
Sent from my Galaxy Nexus using xda premium
any ideas whether they'd be willing to repair a gsm i9250?
catpunt said:
any ideas whether they'd be willing to repair a gsm i9250?
Click to expand...
Click to collapse
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks. You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Zathman said:
I'm sure they would. You'd probably be charged up front for any repair and you'd probably be without your phone for 2-4 weeks (as the Nexus S is no longer a priority device). You should give them a call +1-888-987-4357 and explain your issue. Be sure you let us know what you find out.
Click to expand...
Click to collapse
thanks, will do -- btw the i9250 is the gsm version of the galaxy nexus which isn't sold in the usa, that's why i'm worried they wouldn't be able to fix it. but i'll give em a call and post what i find out
sorry to hear what happened... I had a similar thing happen to my cdma galaxy nexus and
when I called a local phone repair shop, they said its 250 dollars for the screen and 60 dollar for the labor cost. so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Sent from my Galaxy Nexus using XDA App
bluemoon1221 said:
so about $310+tax... I honestly thought this price was ridiculous so I have been living with a crack on my galaxy nexus screen...
Click to expand...
Click to collapse
If you can stand to be without your phone for a week or two, you should definitely see about getting in contact with Samsung for the repair. The price is nearly half of what your local shop would charge you.
I was able to survive because I still had my Samsung Nexus S 4G (Sprint) on hand. I'd had it up for sale shortly before the screen on my Galaxy Nexus got busted, so I took it down from sale, updated it to (the leaked) 4.0.4, installed GrooveIP and used the Nexus S 4G as a WiFi phone using my Google Voice number. It also helped that I have a Motorola Xoom 4G LTE that kept me on a data drip until my Galaxy Nexus got back in.
im not sure if you guys have insurance on your phones but i dropped my nexus face down and really destroyed the screen i called VZW and they directed me to the insurance company they charged me $100 bucks and i had a brand new nexus by 10 in the morning all they wanted back was the phone i kept the battery and charger. along with the brand new battery and charger, and headset from the new nexus they shipped me. although having to go thru setting up your phone again sucks it beats paying $160+ AND you get it the next day. hopefully this helps someone in the same situation
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
catpunt said:
i finally called the number and asked if they could replace the screen on my i9250 but he said they can't because they don't support international phones
Click to expand...
Click to collapse
That sucks to hear. Did they provide you with a phone number at least? If they didn't you might still have luck by getting in contact with a different country's Samsung Repair Centre such as Samsung Canada.
Here's your i9250 via Samsung Canada: http://www.samsung.com/ca/support/model/GT-I9250TSMBMC
I'd say Live Chat and ask or click on "Request Repair Service" from that page and see where that goes. Let us know if you are successful or not!
Last week, my phone in its Seidio case fell off my fireplace mantle, and landed face-first onto an AC adapter prong. The screen was completely garbled and unreadable.
I didn't do any homework, but luckily it seems like I made the right choice in shipping it to Samsung and paying the $150 or so. I'm glad to hear that I only have to wait another week to get it back. Being without a phone is tough, especially since I had to do a bit of traveling this week. I just hope that Samsung doesn't care that the phone is rooted and the whole bit.
I didn't get insurance because I dropped my G1 and N1 all over the place when I was using them and never even had a scratch. I might get some this time around.
I'm having this issue right now. I've had nothing but issues with my phone (mic dropping out, slowing down/freezing and random reboots daily, Wireless disappearing totally, data connection disappearing, phone totally cutting out/popping during phone calls).
To top it off, I dropped the phone on Friday and now Verizon won't swap out the phone (no insurance) for less than like 350 bucks...more than I paid for the phone. I can sign up for the insurance but would have to wait 30 days before I can put in the claim on the phone.
The guy said if I could find a 3rd party to fix the screen, like some cell phone kiosk or something, they would swap it out under warranty without an issue.
I haven't contacted Samsung yet, but I'm guessing I'll get that 165 dollar deal that's mentioned here so.. I'd do the insurance route but hate that I'd have to sit on a phone for 30 days. If it was just the cracked screen I would deal, but it's about useless as it is.
I love my EVO 4G, but recently it has started to detect an occasional phantom touch in the top of the screen (maybe 2/5 the way down from the top, in a band the size/position of the volume down button). When I run Touch Test (by moonblink) I can clearly see a second, occasionally third, point of contact active in that zone. Needless to say, this is impacting my ability to use the device.
Do I need a new screen digitizer (like this) or do I need some other part. The device is from the original launch, so its well past warranty consideration.
i have used those to replace broken screens and they worked fine.
I'm looking for a reliable vendor to buy a digitizer also. I've been scouring Amazon and the reviews seems kind of mixed.
That makes two of us, idk if I have to replace both or just the screen?
I use to work for Sprint as a technician and a sales rep. If u have the t.e.p. insurance you can have them get you a refurbished phone or replace the screen. You must goto a sprint store with repair center. Only down fall is you might get a phone that's not rooted or they will tell you no. But since its not a physical damage, insurance should cover it. Worth a shot.
Sent from my PC36100 using XDA
jmh033089 said:
That makes two of us, idk if I have to replace both or just the screen?
Click to expand...
Click to collapse
Firdosh said:
I use to work for Sprint as a technician and a sales rep. If u have the t.e.p. insurance you can have them get you a refurbished phone or replace the screen. You must goto a sprint store with repair center. Only down fall is you might get a phone that's not rooted or they will tell you no. But since its not a physical damage, insurance should cover it. Worth a shot.
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
I actually ordered three off of Amazon last Thursday. They arrived Monday and I installed one on my phone today. Tested the screen for dead spots and everything seems ok so far. It to me about 2 hours bcuz I was being extra careful. I have to do my daughters also and I can probably do it in under an hour.
Sent from my PC36100 using XDA
Tmobile locations around me have not received any cases or screen protectors and because they've switched to micro-sim I didn't have a choice when purchasing this phone but to activate it. Today I had my note 2 in my jacket pocket safe close to my chest. I get out of my car and the way I leaned it fell out of my pocket and hit the pavement. Lucky no scratches on the screen but the sides of it are jacked. You think TMO will take pity on me and let me switch it out seeing that I would have purchase case to protect my phone?
I don't think so, you can always buy a case online.
Sent from my SGH-T889 using xda app-developers app
I know it's a bit late now but...go to a Sprint store. They seem to have the cases. I read it on another thread and confirmed it myself today.
The Sprint store i went to had sold out of the clip on case but had the flip case in the grey and the white. I didn't try any other stores because the flip case was what i wanted in the first place so i was happy!
Sent from my awesome ginormous Note I I!
...... You want the business to take pity on something you did? Wow............ Are you serious . ..
Sent from my SGH-T889 using Tapatalk 2
I bought a cheap case on ebay, until a better company starts releasing great cases.
Sent from my SGH-T889 using xda app-developers app
Sorry to hear that. I know the feeling. I actually took apart my note ii - not bad at all! The only tricky part was getting a hand on how to separate the bezel from the glass - a plastic knife and slight pressure was all that was needed. There is a youtube video on the dis-assembly of a note ii - check it out.
Having said that, I am seeing many places on the web selling the housing for cheap. So when you have the time (or a friend if you don't like doing these things), go replace the housing.
Regards,
Don
No
I know this doest help but i completely agree with the OP being angry cause Tmo didnt have accessories for it. Im in the same boat and im holding it around like if it were an infant child. Ive dropped it twice but very closed to a tile floor. Its very slippery sans case. And buying a case at the Sprint store, thats a very good idea!
ouch!!!
I had the exact same thing happen to me with my gs3 (sold and purchased note 2) i was lucky enough that my phone had a defective bluetooth hardware so i was able to return and got a brand new one!!! The only difference is that i purchased on tmobile.com so nobody physically inspected the phone before i received my new handset. I guess you could try and tell them that you have a malfunctioning device? It would be hard since they will more than likely relate the malfunction to the fall. But it wouldnt hurt to try???
Good luck to you!
P.s. and no, i did not get charged by tmobile for the damage to the returned phone.
u can find exact same case that tmobile offers on ebay for a great price
amazon has a few cases that are cheap and Prime eligible.
http://www.amazon.com/AirBus-Clear-...8&qid=1351485624&sr=8-2&keywords=airbus+n7100
i have the blue one of these. it's undeniably cheap. but it gets the job done for now. and would have prevented your heartache OP.
best choice for you is to get insurance on the thing and make a claim in a few weeks.
I am a pretty die hard phone guy and almost EVERY phone I have purchased I made sure I had a case and screen protector handy because most of my purchases I have had time to decide what I wanted and I got prepared for that special "DAY" when the phone releases on your carrier or it comes in the mail ... That being said, It is not very common for T-mobile to stock ANY "good" cases cause they just kinda suck when it comes to accessories but it's not their fault that they didn't have accessories on a phone that they made available to the public faster than any other US carrier... Now that is a first! LOL If you need one now than Sprint stores are probably your best bet or maybe Best Buy... Be prepared to dive deep in the wallet though... I really do feel your pain though and hope you can get it fixed without too much cost. Good luck! :fingers-crossed:
---------- Post added at 12:43 AM ---------- Previous post was at 12:42 AM ----------
crazy talk said:
amazon has a few cases that are cheap and Prime eligible.
http://www.amazon.com/AirBus-Clear-...8&qid=1351485624&sr=8-2&keywords=airbus+n7100
i have the blue one of these. it's undeniably cheap. but it gets the job done for now. and would have prevented your heartache OP.
best choice for you is to get insurance on the thing and make a claim in a few weeks.
Click to expand...
Click to collapse
Shhh on the fraud tip...
crazy talk said:
best choice for you is to get insurance on the thing and make a claim in a few weeks.
Click to expand...
Click to collapse
The t-mobile rep told me that insurance is automatically included in all their plans when I purchased my Note ii last night. Maybe check with them and confirm this?
shojus said:
Shhh on the fraud tip...
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Click to collapse
he might be a clumsy guy and drop the phone many times between when he gets the insurance and feels the need to make a claim. never know..
xamindar said:
The t-mobile rep told me that insurance is automatically included in all their plans when I purchased my Note ii last night. Maybe check with them and confirm this?
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Wasn't automatically added for me. the rep pushed it pretty hard. but didn't say it was required, or automatic. so i would call and check.
xamindar said:
The t-mobile rep told me that insurance is automatically included in all their plans when I purchased my Note ii last night. Maybe check with them and confirm this?
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Nope, not at all, that's an extra charge of $7 a month, plus, with all these insurances, there's a deductible, so even if the OP had it, he'd have to pay out of pocket because the damage is most likely less than the deductible (or just a tad bit over that it's not worth paying the $100+ deductible).
In any case, if it's simply the battery door that's scratch, go buy a replacement one, if it's the silver rim around the phone, there's no replacing that. I myself got the nillkin case before i bought the phone (got here Saturday and bought the phone Friday):
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=140855149689&ssPageName=ADME:L:eek:C:US:3160
it's a pretty nice case for $9 and adds some texture to the phone. I usually hate cases for my phones, but this one is pretty nice. (And screw samsung for using cheap plasticky materials on their $700+ phones... that's why i usually dont buy samsung... but the Note II's one of a kind i grudgingly had to succumb... but still pissed at them for the material choice).
thanks for all the suggestions...
I'm gonna call the store that I bought it from today and see ..... all they can say is no. Ill ask about them about insurance claims, I've never made a claim before so I don't know the process.
I do have the fact that I've called that store every single day since I bought the phone looking for case and screen protector. From the way it sounds Sprint seems to be the best alternative on getting a protector ASAP.
Once I put a case on it I won't be able to see any of the damange at all...
There's usually a return policy within 14-30 days. Depending on how you bought the phone you could tell them it came like that. Good luck!
Get an insurance with t mobile, think you can get it within 30 days of purchase, and then file a claim. Will have to pay a deductible of course.
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what is the normal deductible?
crazy talk said:
he might be a clumsy guy and drop the phone many times between when he gets the insurance and feels the need to make a claim. never know..
Wasn't automatically added for me. the rep pushed it pretty hard. but didn't say it was required, or automatic. so i would call and check.
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I am on sprint but when I got my original evo i dropped it without insurance I called sprint they said they can add it even after i damaged the phone and it was replaced. I think all companies use asurion so its worth a shot.
So I pre ordered the note 10+. It came but was unsealed all other accessories were sealed. I also did notice the iemi sticker usually found on the back of the phone was missing as well. Do I need to be worried? Cloning or fraud?
Jiannu1385 said:
So I pre ordered the note 10+. It came but was unsealed all other accessories were sealed. I also did notice the iemi sticker usually found on the back of the phone was missing as well. Do I need to be worried? Cloning or fraud?
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I would call Just because it wasn't sealed. Mine from Sprint was sealed however I did not have the sticker. I don't remember if there was any indication of a sticker.
hayabusa1300cc said:
I would call Just because it wasn't sealed. Mine from Sprint was sealed however I did not have the sticker. I don't remember if there was any indication of a sticker.
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I already did and they offered $75 credit. I really dont want to give the phone back and go through the whole process again as I li e in Canada and have a po box in USA. It would be such a headache to go through that again. Doesnt look like any thing wrong other than it was opened and I did notice the sticker missing.
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Jiannu1385 said:
So I pre ordered the note 10+. It came but was unsealed all other accessories were sealed. I also did notice the iemi sticker usually found on the back of the phone was missing as well. Do I need to be worried? Cloning or fraud?
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Click to collapse
Mine was not completely unsealed but the vacuum plastic was teared coz they needed to get one of those IMEI and SN stickers to put them on a warranty and receipt.
Everything is fine, don't worry about that.
My N975U1 was completely sealed, but there was no IMEI sticker on the back. Apparently they stopped doing that in the N10
Mr. Orange 645 said:
My N975U1 was completely sealed, but there was no IMEI sticker on the back. Apparently they stopped doing that in the N10
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Good to hear! Could have been a random check but it wasnt placed back properly. The charger was not put back properly and the phone wasnt 100% closed. Just kinda sucks that I spent this much $$$$ and found it like this. I wish Samsung would just send me a replacement unit and then i would ship this one back. There policy is I send everything back then start the whike order process again. What a hassle.....
Jiannu1385 said:
Good to hear! Could have been a random check but it wasnt placed back properly. The charger was not put back properly and the phone wasnt 100% closed. Just kinda sucks that I spent this much $$$$ and found it like this. I wish Samsung would just send me a replacement unit and then i would ship this one back. There policy is I send everything back then start the whike order process again. What a hassle.....
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Oh yeah. That does suck. I'd escalate my complaint if I were you.
CWXDA0007E said:
To be safe id exchange it why not they even gave you 75 back why not be safe honestly i wouldn't worry about it tho unless the packing box it came in was open
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I had a small sticker on the back of mine with my IMEI on it 1
vimto25 said:
I had a small sticker on the back of mine with my IMEI on it 1
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Did yours come directly from samsung
My note 8 and now note 10+ both came direct from Samsung. The Note 8 has the sticker, Note 10+ does have a place for it but its empty. The worst part is how they are handing the situation.
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Jiannu1385 said:
My note 8 and now note 10+ both came direct from Samsung. The Note 8 has the sticker, Note 10+ does have a place for it but its empty. The worst part is how they are handing the situation.
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I dont think the sticker thing is that big of a deal. My unlocked didnt come with a sticker. It's not like all the same information isnt printed on the side of the box where anyone could take a photo of it.
The Note 8 having that doesnt really mean every phone in the future will have one. Just like your note 8 probably didnt come with a screen protector and now they do
Jiannu1385 said:
I already did and they offered $75 credit. I really dont want to give the phone back and go through the whole process again as I li e in Canada and have a po box in USA. It would be such a headache to go through that again. Doesnt look like any thing wrong other than it was opened and I did notice the sticker missing.
Sent from my SM-N950U1 using Tapatalk
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Who did you call? I have a similar issue.