Develop Bugs

What's the ETA for Asurion replacement claims right now?

I accidentally dropped my phone on concrete floor and shattered the screen My claim has been approved yesterday morning, but hasn't shipped yet. I'm wondering if anyone here knows how long am I gonna have to wait to get my replacement? They said up to five days, but I just figured i would ask people here who have already gotten their phones replaced.

They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
I have best buy's warranty now since there is no deductible and you can make more than one claim, I havent had to use it though so I dont know if they are easy to work with.

xHausx said:
They were extremely fast when I had to make a claim. Unfortunately that was the only thing they did good, I got stuck with the phone they sent me even though it was garbage and had a busted speaker.
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When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.

wait a minute even after paying deductible u still get a used or a refurbished EVO?

zeuzinn said:
When was that, exactly? Also, you should call them up and demand a new phone. That's unacceptable and they will replace your phone, no questions asked.
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It was around December last year, it was for my old HTC Touch. I had just quit smoking at the time and had to leave the sprint store before I got arrested, I was seriously about to back hand the girl who told me "it wasnt that bad."
I have been compensated by sprint in other ways so I havent left them yet but I just noticed on my new bill they are charging me fees and taxes for Arizona + the state I actually live in. And I have never lived in or even been anywhere near Arizona. So yeah, they are trying my patients.
I've had the same phone number for almost ten years now, great way to treat your loyal customers huh

GHOST99K said:
wait a minute even after paying deductible u still get a used or a refurbished EVO?
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part of your contract.
asurion is a major insurance provider, almost every carrier. and you are supplied with refurbished replacements as necessary.

Just made a claim for my EVO yesterday. It seems to me that they're too new to be replaced by refurbished models. A couple friends who work at separate Sprint stores seem to think the same thing, but have yet to see any EVO's replaced yet. We will see and I will update when it comes in.

I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!

I made a claim on Tuesday (7/27), it was approved on 7/28 & the CC information was taken then as well. I have no idea when my replacement will come but I will also update when I get it.
My current shattered evo still works & I am trying to consider the cracks in the screen a live wallpaper, but thats not really working.

despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones

Journeyjeans said:
I made a claim Saturday, and it arrived yesterday (Wednesday). Once it was processed, it was overnighted....and get this.....BRAND NEW!
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how would you even know if it was brand new or a refurb? refurbs look new.

xHausx said:
So yeah, they are trying my patients.
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you're a doctor?

OneStepAhead said:
despite what the best buy sales reps might tell you, their insurance gives out refurbs as well. personally i really like refurbs, since your less likely to have problems since the item has now been double/triple checked. my experience with refurbs has been excellent, YMMV. best buy salesman told me sprint insurance deduct is 150 (lie) and you can only make 1 claim a year (lie) and best buy gives you a new phone, not refurb (lie again). i actually have both insurances on my account right now, not sure why. if i break it maybe i can get 2 new (refurb) phones
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Why would you want to pay for both insurances?
I learned the hard way about BB insurance - Dork Squad protection only covers manufacturer defects, normal wear & tear, and does NOT cover lost, stolen, physical or water-damaged phones. Nor do they repair your phone on-site in their store (unlike some Sprint stores) - rather, they send it out to a repair center to get it fixed, with a $150 deposit for a p.o.s. loaner phone while it's out for repair, and they will ONLY replace it with a new phone if they deem your phone unrepairable at the repair center. Funnily enough, it took the dork at the Dork Squad counter longer to fill out a repair claim form than it ever did for me to fill out a claim online at Asurion.
Considering BB charges $10/mo for their insurance (which is already covered by Sprint, or whatever phone company, as well as the manufacturer) and a $150 loaner deposit, whereas Asurion charges $7/mo with a $100 deductible for a refurbed phone (although I think Evo's are new, since my replacement was hehe), I wouldn't waste my money on BB's insurance again. I'm still fighting with them to replace a laptop they've fixed 3 times within a year under their dork protection's 'lemon' clause, and they continue to insist my screen was replaced 3 times for different reasons each time...but that's another story lol.

oh, and the ETA for my replacement Evo was about 5 days (claimed on a Friday night, got it on a Wednesday).

OneStepAhead said:
how would you even know if it was brand new or a refurb? refurbs look new.
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The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.

SteelH said:
The phone is coded as such. ##786# will tell you refurb status and date. If its new it will say " <Not Available> " under both of those.
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Thanks. I thought my replacement was refurb as the store manager was claiming as such. I had to file a Sprint warranty repair since my USB port snapped off the board from normal use.
Loving my replacement. No light leakage + Epson + 003

[Q] For those who got replacement EVO's

If you have recently received a replacement EVO, did you get a NEW or Refurb'ed phone?
Did they send you one or did you get it at a Service Center?
TIA

Sprint replaced my Evo back in August with a refurb through advance exchange. However, refurb was just as shiny and nice as a new one. I do not have a Sprint corporate store anywhere near me so all of this was done in the 3rd party repair center who then pushed me off to customer service and then it took 4 days of argueing to get them to replace my phone. The screen was falling off it.

I filed a claim through Asurion and they sent me a brand new phone next day.

Thanks for the replies, keep them coming.
I want to know what Sprint is handing out as replacements for defective phones.
So far what I've seen is if you get a replacement at a store you get a refurb'ed phone. According to Sprint a refurb has a new outer case and the guts have been repaired.
I've had problems with all the EVO's Sprint has sent me when I am Roaming (we have a second home in the mountains), in that the phone gets 5 or 6 bars of antenna strength, but it won't make calls or get data service. Looks as if it is trying to connect to a tower that is not provisioned for Sprint use. My Blackberry and my wife's Hero only show 1 bar of antenna strength, and they both get phone and data services. I hate having a premium data service that doesn't work, Sprint says they will replace the phone again, I just don't want a refurb'ed phone, dunno why, I just don't. And I don't think a new phone would be any better.

ive gone through warranty hell with Sprint and am on my 3rd replacement in 3 weeks. All have been refurbs, however they said if I have problems with this one they will replace it with a new one.
However I had to discuss this with the manager.

Due to the popularity of the Evo, I doubt getting a "New In Box" replacement from Sprint will ever happen. If you are willing to shell out $100 and you have the phone replacement insurance, you can file a claim through Asurion and you will get a New In Box replacement within a couple days. I have had to do it twice now (yes I am clumsy and my kids don't help my cause ) and both times I got a brand new phone within 2 business days of filing a claim.

They will give you Refurbished Phones, ive gone thru 3 different Refurbished before they gave me a BRAND NEW ONE
First Refurb - Bad Antenna
Second Refurb - Bad Volume Keys
Third Refurb - Wouldn't Charge
4th Phone brand New - WORKS PERFECT

I just got a replacement but its so nice and shiny i don't care, everything works thats all i care about.

I got my replacement a day after I filed the claim, it was a refurb, but badly refurbished. Looked like glue had leaked out the side, volume button felt funny, so I called assurion or whatever it is, and they over nighted me a brand new EVO. Unexpectedly it was they're suggestion I didn't even have the chance to yell at them to send me a NEW one. Pretty impressed.
Now I see you are talking about getting one from a sprint store, I had to do that when my charging port went bad, that was a refurb, but looked and acted as brand new. Sorry for the confusion.

I
was issued a Refurb in great condition

I got a new one through the service center after waiting 3 days for it to come in.

Had a dead pixel after 20 days. They replaced with a brand new Evo, no questions asked. The store manager said they are replacing with new units, not refurbs, as of 2 weeks ago.

I'm a bit confused by what i am reading here. Does everyone get charged $100 regardless if you get a refurb or new unit if you are paying the $7 for the insurance? It sounds like some of you got new units without having to pay a deductible.
I'm not sure it would be worth it for me to keep paying for the insurance if there is a $100 deductible. I can pick up a used phone for around $350 on ebay now. Assuming the price drops in a few months, maybe i'll be able to get one for $250. Not sure it's worth paying $7 a month plus $100 to get a used phone. After a year, it would have cost me $184 which is not bad but after 2 years it'll be $268 which definitely doesn't seem worth it at that point. not to mention I've already been paying the insurance fee for the last 2 years or so and never needed to make use of it.

Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.

Jim M said:
Some are filing an insurance claim = $100 deductible. I'm asking about what you get under a warranty claim. No charge for that.
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oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?

merkk said:
oh - ok - my mistake, sorry about that. i thought this was all about the insurance.
How long is the warranty anyhow?
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1 year from HTC. But Sprint will replace the phone for most hardware problems.

Jim M said:
1 year from HTC. But Sprint will replace the phone for most hardware problems.
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Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks

merkk said:
Hmm, maybe i'll cancel the insurance then just for the next year. I guess i'll have to contact htc though since i bought the phone used off ebay so i'm not sure how that effects the warranty.
thanks
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I'd say keep the insurance, it covers normal use, loss and damage.

Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.

00_MACKIE_00 said:
Do not drop your insurance on a phone you bought off Ebay,......NEVER..having it is what saved me. I did not have to pay 100 though.
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Well the phone is pretty much in perfect working order. There's one small defect on the top corner of the phone (which the seller mentioned) that doesn't seem to have any impact on the functions of the phone.
If there were no deductible, i'd keep the insurance. but a $100 deductible doesn't really seem worth it. What I've already paid over the last 2-3 years plus the $100 deductible is more then what it would cost me to buy a new phone. And that'a assuming i'd even get a new phone and not a refurbished one. I didn't realize there was a $100 deductible until someone mentioned it earlier in this thread. Which is my own fault for not reading the fine print.

Best Buy Evo needs warranty work after 30 days

Ok, I bought my Evo on launch day so I am way past BBuys warranty period of 30 days but I know it has a manuf warranty of 1 year. Has anyone had warranty work done through HTC, not Sprint?
Fyi, the reason why I need it replaced is because it has a big burn-in? spot that you can clearly see when it boots on the white HTC EVO 4G page

you can always check with best buy. My understanding is that they will do MFG returns if the MFG permits it. I have done this with HDDs and headphones and such that have gone bad, and would have taken weeks sending to the MFG.
so you can have them straight up exchange it, else wise go to a sprint repair store and they might fix it on the spot. Either way you'll probably need to unroot.

No go. I just got back from Best Buy and they basically told me to pound sand. He suggested next time "maybe you'll try our black tie equipment program" lol
So nobody on this board has ever went thru HTC for a replacement under manuf warranty?
Sent from my PC36100 using XDA App

Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.

random_IT_guy said:
Try Sprint. I had a phone with a bad usb port and they exchanged it for free with a refurb.
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Did you originally purchase your phone at Best Buy?

hurricane350 said:
Did you originally purchase your phone at Best Buy?
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If you go in there complaining a storm up they MIGHT swap your phone.
Believe it or not Sprint loves getting their monthly fix off of you.

Take it to a Sprint Repair Center. BB is not responsible for warranty repairs, those are done though sprint.

Ok, thanks guys... I will try my luck at a Sprint repair center this weekend. Still surprised nobody has directly thru HTC

Still surprised nobody has directly thru HTC
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Well you certainly CAN go through HTC, but it will take up to a month, and you will be without a phone for that long, and you have to pay to ship it.

I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.

surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
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Did you purchase your phone at Best Buy originally? If so, where you past your 30 days?

surrealmethod said:
I just got my phone replaced by sprint but it cost me $35. I called Sprint, said my phone was acting funny and that I use it for work and needed a new one ASAP. The girl said no problem as long as I cover the shipping and processing $35. I got a new phone the next day and shipped my old one back.
No insurance.
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i think that is pretty good. although u probably could have gone to the sprint store and gotten it replaced without the $35 fee

So, is the one they sent you a Refurb or NEW one??

Broken Screen and Tmobile Insurance

So my wife got a S3 and its really the first NICE phone she has ever owned, well she was startled by a Water Moccasin (snake not the shoes) and dropped it on concrete breaking the screen.
My question is, what happens when I take it to T-Mobile and use the replacement insurance? Will they take the phone and give her a new one?
Basically what I was thinking was if they let us keep the one we bought and give her a new one (with the $200 deductible) I could replace the $220 screen and digitizer and take the old fixed S3 for myself. So that would be around 440 bucks for me to upgrade (I'm about a year away from an upgrade).
I have an S2 T989 so its not a giant deal I upgrade this way, but I thought maybe you all had some better ideas.
Thanks
Tony

tonebone said:
So my wife got a S3 and its really the first NICE phone she has ever owned, well she was startled by a Water Moccasin (snake not the shoes) and dropped it on concrete breaking the screen.
My question is, what happens when I take it to T-Mobile and use the replacement insurance? Will they take the phone and give her a new one?
Basically what I was thinking was if they let us keep the one we bought and give her a new one (with the $200 deductible) I could replace the $220 screen and digitizer and take the old fixed S3 for myself. So that would be around 440 bucks for me to upgrade (I'm about a year away from an upgrade).
I have an S2 T989 so its not a giant deal I upgrade this way, but I thought maybe you all had some better ideas.
Thanks
Tony
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Unless it's was lost or stolen then they usually require you give them the damaged phone.

aznmode said:
Unless it's was lost or stolen then they usually require you give them the damaged phone.
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Just out of curiosity, if you claim a phone lost, do they flag the phone so it can't be used again?

tonebone said:
Just out of curiosity, if you claim a phone lost, do they flag the phone so it can't be used again?
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They usually do so no one else can use it or reactivate it. Whether that's automated or they have to manually do it, that I dont know. But once its blocked its paper weight. But maybe you can activate it on Straight talk which can use Tmo towers.

I think the deductible is $130, but maybe Im wrong.

stevessvt said:
I think the deductible is $130, but maybe Im wrong.
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The reason I say is 200 is because she had the G2X, I screwed up the baseband and it would make stupid crazy noises when in call, so we took the phone to Tmobile, after I returned it to stock, and the replaced it with the s3 and she handed the G2x over to me.

tonebone said:
The reason I say is 200 is because she had the G2X, I screwed up the baseband and it would make stupid crazy noises when in call, so we took the phone to Tmobile, after I returned it to stock, and the replaced it with the s3 and she handed the G2x over to me.
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doubt they would do that for you with an S3, the G2X was a curse they didn't want it back in their store any longer. By the way there was a baseband flash fix that is all you had to do to fix the crazy transformers sounds... But ya they will more then likely take the S3 from you guys.

mt3g said:
doubt they would do that for you with an S3, the G2X was a curse they didn't want it back in their store any longer. By the way there was a baseband flash fix that is all you had to do to fix the crazy transformers sounds... But ya they will more then likely take the S3 from you guys.
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Yeah I knew what was wrong with the phone, I just wanted that phone gone.

I once lost my Sensation 4G and filed an insurance claim. I received my new one the next day and used it for about a week. Then I actually found my old HTC and gave it to a family member who is still using it today. Phone was never blacklisted or anything like that.
I think you'll be fine.

Hey OP, So you had a G2X and did a replacement claim through Tmobile on it and received a S3?
Thats awesome lol
I've been waiting for them to stop sending out g2x's as replacement so that I can finally throw my g2x at a wall and receive something else.

alexroa54 said:
Hey OP, So you had a G2X and did a replacement claim through Tmobile on it and received a S3?
Thats awesome lol
I've been waiting for them to stop sending out g2x's as replacement so that I can finally throw my g2x at a wall and receive something else.
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Yup that's what we did, unfortunately we had to pay the $200 deductible for it to happen, but with all the trouble that phone caused my wife its well worth it.
Also, my wife went in to the store and talked to an actual person that understood her frustration. I think most T-Mobile employees know how ****ty that phone is, and personally, I thought they stopped using the G2x months ago. At least they should have.

I paid $80 to get a replacement phone. They ship refurbished units. I regret i didnt just say it was stolen and sell the broken screen one as is to some guy that would use it overseas.
Sent from my SGH-T999

Deductible is $130 and are you guys seriously discussing insurance fraud on a public forum??

Why does this $130 deductible come from? Why did we have to pay 200 just a month ago.
As far as the fraud comment, I was just curious and was asking questions about Tmobile's policy.

Almost all insurance has a deductible. If you read the pamphlet that came with the paperwork for the plan it's like $7.99 a month and a deductible of $10, 20 , 30, 130. I forget the exact amounts but it's based on the value of the phone. The deductible is why I said NO THANKS! It's not like those old Best Buy replacement plans, those were sweet deals.

tonebone said:
Why does this $130 deductible come from? Why did we have to pay 200 just a month ago.
As far as the fraud comment, I was just curious and was asking questions about Tmobile's policy.
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The deductible based on the value of the phone.

Anyone else here have Radioshack insurance?

I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.

Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.

Overstew said:
I've got the $7.49/month (I think) radioshack insurance on my device. My device is acting up and I'm thinking I'm going to get a new one. It's a $100 deductible (not that bad) but does anyone here know of the process you go through? Am I going to be without a device for 2+ weeks? Will I get a new phone or a refurb? I just got back from work and their help desk is offline so I thought I'd ask my fellow XDA'ers, who might have RS insurance.
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What's it doing? That may affect how you approach.

The Root said:
What's it doing? That may affect how you approach.
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GPS isn't working for me (it's totally dead.) I've tried all of the fixes and returning to stock.

bl8zeone360 said:
ypu will be without a device for about 3 buisness day. first off they will try to repair your handset, if thats not possible they will either send you a new device if they are in stock or a gift card for the total retail price of the handset.
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I've got my old Epic 4G in the drawer, I may have to bring this bad boy back out for now.

It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *

VikingoRMCF said:
It's repair only, unless you break it then it's replaced with the deductible
* 101% Madridista × RMCF *
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If it's repaired is there a deductible? Sorry, the way you worded it sounds like that.

Sorry, repairs don't cost you a dime.
There are two service plans, both cover repairs, one covers accidental damage w/ a deductible.

You pay a deductable. $100. If they deem it unfixable or too many broken things they will replace it. However for me it took a whole week. Best thing however is j can give it to a radio shack store and they will send it out for you. Secondly. U can get store credit equal to ur phone value later down the line. Like say the Galaxy S IV comes out if j vet where I'm going with this
Sent from a Galaxy SIII presented by Sprint.

So, in summary...is it a good choice to take this program over Asurion? Asurion deductible is $150 vs $100 from Radioshack and $10 monthly fee vs $7.49.
I think I have a window still to apply the radioshack insurance, but wasn't sure if it was a good deal or not :/

Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.

Radio shack won't cover lost or stolen tho. Have to have the device to claim....only fallback really

Hopefully they'll send an S3, an EVO would piss me the fu¢k off.
Overstew said:
Well, just an update. They still have my phone as of Aug 30th or so. I talked with them via online chat last night and they mentioned that they can't repair it and they're going to send me a "comparable spec'd" device. I'm a little scared they're going to send me an Evo. I've sent them an email with a request for the sph-l710. Hopefully they're cool about it and will send me a new GSIII or a check for retail price of it.
Otherwise I'll be quite upset.
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Sent from my SPH-L710 using xda premium

If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app

air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah this is why I have Sprint TEP. More expensive yes but they replace for free if you have issues with gps and other stuff. Obviously if the device is physically damaged they will tell you to go to asurion.

air2k57 said:
If you got it less than a month ago, get sprint insurance. $11 a month, deductible $159 ONLY if it is lost or stolen, liquid, or physical. GPS issues, they'll replace it for free.
Sent from my SPH-L710 using xda app-developers app
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Yeah, but I got the device on July 1st. Also, Assuraunt (Radioshack's 3rd party insurance), shipped the phone and it is to arrive at my house today by 4:30pm. I have work at 4:00 so it's going to be a long day. lol
I'll let you guys know if it's an SIII or Evo. :'-(

It's a brand new SIII. Complete with a new battery, too. Awesome.